Name: Data Entry at QLS Level 3
Price: 100 GBP
Availability: InStock

<p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);">Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. &nbsp;</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">From the basic principles of customer service to understanding and anticipating customers&rsquo; wants and needs, the course breaks information into engaging and interactive chunks.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Areas covered</strong></p><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;">Customer service principles</li><li fr-original-style="" style="box-sizing: border-box;">Customers&rsquo; needs and expectations</li><li fr-original-style="" style="box-sizing: border-box;">Behaviour and interpersonal skills</li><li fr-original-style="" style="box-sizing: border-box;">Responding to problems or complaints</li></ul><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it aimed at?</strong></p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">The course is useful for staff, managers, and apprentices working within any business</p>

Security Cpd Global Ltd

Customer Service

Customer Service Level 2

General Admission

<p><em><strong>48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!</strong></em></p><p><strong>This </strong><strong>Diploma in Professional Waiter Training at QLS Level 4</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS</strong><strong> (with 120 CPD points</strong><strong>) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p><p>Welcome to the world of the food service business! As a waiter, you play a crucial role in providing an unforgettable experience for customers. Whether you're new to the industry or looking to take your skills to the next level, our Professional Waiter Training at QLS Level 4 course is the perfect choice for you.</p><p>Through our comprehensive 11-module curriculum, you'll learn everything from the basics of food service to advanced supervisory responsibilities. This Professional Waiter Training at QLS Level 4 course will teach you how to make a great first impression, remain calm and friendly under pressure, handle food safely, and much more. By the end of the Professional Waiter Training course, you'll be equipped with the knowledge and skills needed to excel as a waiter.</p><p><strong>By completing our Professional Waiter Training course, you'll be able to:</strong></p><ul><li>Understand the facts about food service and the role of waiters.</li><li>Make a great first impression and provide exceptional customer service.</li><li>Practice good hygiene and handle food safely.</li><li>Develop personal skills, including communication and teamwork.</li><li>Demonstrate product knowledge and understand service sequences.</li><li>Take on supervisory responsibilities and ensure safety considerations are met.</li></ul><p><strong>Why Prefer This Professional Waiter Training at QLS Level 4 Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by <strong>CPDQS </strong>which is completely free.</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of the Professional Waiter Training at QLS Level 4 course:</p><ul><li>Module 01: Customer Service and Service Sequence</li><li>Module 02: Equipment Handling Technique</li><li>Module 03: Hygiene</li><li>Module 04: Beverage and Tobacco</li><li>Module 05: Understanding Risks and Preventive Measures</li><li>Module 06: Food &amp; Beverage Control and Selling Techniques</li><li>Module 07: Tips and Hints for Success in the Waiter profession</li></ul><p><strong>Assessment Process</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Diploma in Professional Waiter Training at QLS Level 4</strong> exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Professional Waiter Training is perfect for anyone looking to enter the food service industry or enhance their skills as a waiter. Whether you're just starting out or have years of experience, our course will help you reach your full potential.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Here are six jobs related to this Professional Waiter Training course in the UK with an average salary:</p><ul><li>Waiter/Waitress: £18,000 per year</li><li>Restaurant Supervisor: £21,000 per year</li><li>Assistant Manager: £23,000 per year</li><li>Food and Beverage Manager: £28,000 per year</li><li>Hotel Manager: £32,000 per year</li><li>Head Chef: £35,000 per year</li></ul><p>Enrol today and take the first step towards a successful career in food service!</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Diploma in Professional Waiter Training at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Diploma in Professional Waiter Training at QLS Level 4</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> andalso you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>

                        </div>

Academy for Health and Fitness

Professional Waiter Training at QLS Level 4

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Have you ever dreamt of a career in travel and tourism? The UK travel and tourism industry is a major contributor to the economy, generating billions of pounds and employing millions of people. With travel and tourism contributing significantly to the UK economy-over<strong> £75 billion in 2019 </strong>alone-the opportunities for skilled professionals in this field are immense. Are you passionate about travel, creating memorable experiences, and providing excellent customer service? If so, this comprehensive travel and tourism bundle could be the perfect first step towards your dream career.</p><p>Our <strong>Travel &amp; Tourism</strong> bundle encompasses a range of key areas including hospitality, event planning, and tourism management. Each course is designed to build your understanding and skills to manage tourism services, plan and execute events, and operate within hospitality settings. You will learn about modern tourism trends, effective communication strategies, and the utilization of technology in tourism, which includes courses like smartphone photography to enhance your digital presence as a travel blogger or promoter.</p><p>With a single payment, you will gain access to Travel &amp; Tourism course, including <strong>10 premium courses</strong>, a <strong>QLS Endorsed Hardcopy certificate </strong>(for the title course) and <strong>11 PDF certificates</strong> for Absolutely free.</p><p><strong>This Travel &amp; Tourism Bundle Package includes:</strong></p><ul><li><strong> Main Course : </strong>Diploma in Travel &amp; Tourism at QLS Level 4</li></ul><p><strong>10</strong><strong> Additional CPD Accredited Premium Courses related to Travel &amp; Tourism</strong><strong>:</strong></p><ul><li><strong> Course 01:</strong> Hospitality Management</li><li><strong> Course 02:</strong> Leisure Management</li><li><strong> Course 03:</strong> Event Planning</li><li><strong> Course 04:</strong> Catering Management</li><li><strong> Course 05:</strong> Travel Blogger</li><li><strong> Course 06:</strong> Tour Guide Training</li><li><strong> Course 07:</strong> Restaurant Management</li><li><strong> Course 08:</strong> Receptionist Diploma</li><li><strong> Course 09:</strong> Travel Advisor</li><li><strong> Course 10: </strong>Smartphone Photography</li></ul><p>Don't miss this opportunity to take your travel dreams to the next level! Enrol today and unlock a world of exciting career possibilities in the ever-evolving travel and tourism industry.</p><p><strong>Learning Outcomes of Travel &amp; Tourism</strong></p><ul><li>Gain a comprehensive understanding of the travel and tourism industry.</li><li>Develop essential skills in hospitality, leisure management, and event planning.</li><li>Learn to create engaging travel content through blogging and smartphone photography.</li><li>Master the art of tour guiding and lead unforgettable adventures.</li><li>Acquire expertise in restaurant management to excel in the culinary world.</li><li>Earn a recognized QLS Level 4 Diploma in Travel &amp; Tourism.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of Travel &amp; Tourism</li><li>Get a <strong>free student ID card</strong> with Travel &amp; Tourism Training program (£10 postal charge will be applicable for international delivery)</li><li>The Travel &amp; Tourism is affordable and simple to understand</li><li>This course is <strong>entirely online, interactive lesson</strong> with voiceover audio</li><li>Get <strong>Lifetime access</strong> to the Travel &amp; Tourism course materials</li><li>The Travel &amp; Tourism comes with <strong>24/7 tutor support</strong></li></ul> <p>Start your learning journey straightaway!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Main Course : Diploma in Travel &amp; Tourism at QLS Level 4</strong></p><ul><li>Module 1: Introduction to Travel &amp; Tourism</li><li>Module 2: Tourism Products and Services</li><li>Module 3: Tour Operating and Travel Retailing</li><li>Module 4: Marketing in Travel &amp; Tourism</li><li>Module 5: Developing Communication Skills</li><li>Module 6: Customer Service and Satisfaction</li><li>Module 7: Crisis and Visitor Attraction Management</li><li>Module 8: Transport Management Procedure</li><li>Module 9: Tourism in the New Normal World/</li><li>Module 10: Sustainable Tourism</li><li>Module 11: Public Awareness Campaigns</li><li>Module 12: Brexit and its Impact on Tourism Industry</li><li>Module 13: Travel &amp; Tourism Issues to contend with</li><li>Module 14: Human Resource Management in Travel Industry</li></ul><p><strong> Course 01: Hospitality Management</strong></p><ul><li>Module 01: Introduction to Hospitality Management</li><li>Module 02: An Overview of Hotel Industry</li><li>Module 03: The Process of Selection and Recruitment in Hospitality Industry</li><li>Module 04: The Process of Development and Training in Hospitality Industry</li><li>Module 05: Management of Front Office Operations</li><li>Module 06: Management of Housekeeping, Engineering and Security Operations</li><li>Module 07: Management of Food and Beverage Operations</li><li>Module 08: Management of Service Quality in Hospitality Industry</li><li>Module 09: Marketing in Travel and Tourism Business</li><li>Module 10: Accounting in Hospitality Industry</li><li>Module 11: Customer Satisfaction</li><li>Module 12: E-Hospitality and Technology</li></ul><p><strong> Course 02: Leisure Management</strong></p><ul><li>Module 01: Introduction To Leisure Management</li><li>Module 02: Managing And Maintaining A Leisure Facility</li><li>Module 03: Travel, Tourism And Leisure</li><li>Module 04: Managing Hotel And Lodging</li><li>Module 05: Planning For Leisure Services</li><li>Module 06: Leadership In Leisure Industry</li><li>Module 07: Human Resource Management In Leisure Industry</li><li>Module 08: Marketing Of Leisure And Recreation</li><li>Module 09: Health, Safety And Welfare</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 8 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free </strong>(Previously it was £12.99*11 = £143)</li><li><strong>QLS Endorsed Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        255 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Aspiring Travel &amp; Tourism professionals</li><li>Career changers in Travel &amp; Tourism</li><li>Travel agents seeking advancement</li><li>Industry enthusiasts in Travel &amp; Tourism</li><li>Job seekers in Travel &amp; Tourism</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required for this Course</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Travel Consultant</li><li>Tour Operator Manager</li><li>Event Planner</li><li>Hotel Manager</li><li>Airlines Manager</li><li>Cruise Ship Director</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Diploma in Travel &amp; Tourism at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Level 4 Diploma in Travel & Tourism - QLS Endorsed

<p>Waiter Training course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Waiter Training course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p><p>Waiter teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Waiter is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>This bundle includes the following courses:</strong></p><ul><li><strong>Course 01: </strong>Waiter</li><li><strong>Course 02: </strong>Level 1 Food Hygiene and Safety Certificate</li><li><strong>Course 03: </strong>Level 2 Food Hygiene and Safety for Catering</li><li><strong>Course 04: </strong>Level 3 Food Hygiene</li><li><strong>Course 05: </strong>Customer Service</li></ul><p><strong>Key Features of the Waiter Training Course :</strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum of Waiter</strong></p><p>The detailed curriculum outline of our Waiter course is as follows:</p><ul><li>Module 01: Customer Service and Service Sequence</li><li>Module 02: Equipment Handling Technique</li><li>Module 03: Hygiene</li><li>Module 04: Beverage and Tobacco</li><li>Module 05: Understanding Risks and Preventive Measures</li><li>Module 06: Food &amp; Beverage Control and Selling Techniques</li><li>Module 07: Tips and Hints for Success in Waiter profession</li></ul><p><strong>Course Curriculum of Level 1 Food Hygiene and Safety Certificate</strong></p><p>The detailed curriculum outline of our Level 1 Food Hygiene and Safety Certificate course is as follows:</p><ul><li>Module 01: Introduction to Food Hygiene Legislation and Food-borne Illness</li><li>Module 02: Types of Food Safety Hazards</li><li>Module 03: Hazard Control Measures and Refrigeration</li><li>Module 04: Food Handlers Personal Hygiene</li><li>Module 05: Cleaning and Disinfection</li></ul><p><strong>Course Curriculum of Level 2 Food Hygiene and Safety for Catering</strong></p><p>The detailed curriculum outline of our Level 2 Food Hygiene and Safety for Catering course is as follows:</p><ul><li>Module 01: Introduction to Food Safety and the Law</li><li>Module 02: Bacteria and Microbiological Hazards</li><li>Module 03: Physical, Chemical and Allergenic Hazards</li><li>Module 04: Food Poisoning and Control Measures</li><li>Module 05: Food Spoilage and Food Storage</li><li>Module 06: Personal Hygiene</li><li>Module 07: HACCP and Food Premises</li><li>Module 08: Cleaning</li><li>Module 09: Reopening and Adapting Your Food Business During COVID-19</li></ul><p><strong>Course Curriculum of Level 3 Food Hygiene</strong></p><p>The detailed curriculum outline of our Level 3 Food Hygiene course is as follows:</p><ul><li>Module 01: Food Safety - An Introduction</li><li>Module 02: Supervision of Food Safety</li><li>Module 03: Food Safety Legislation</li><li>Module 04: Food Safety Management System</li><li>Module 05: Food Safety Management Tools</li><li>Module 06: Microbiology</li><li>Module 07: Contamination Hazards</li><li>Module 08: Controlling Contamination</li><li>Module 09: Food Poisoning (Bacterial) and Food-Borne Illness</li><li>Module 10: Food Poisoning (Non-Bacterial)</li><li>Module 11: Personal Hygiene</li><li>Module 12: Food and Temperature Control</li><li>Module 13: Checking, Verifying and Recording Temperature</li><li>Module 14: Food Spoilage and Preservation</li><li>Module 15: Food Premises and Equipment: The Design and Construction</li><li>Module 16: Waste Disposal, Cleaning and Disinfection</li><li>Module 17: Pest Management</li><li>Module 18: Food Safety Training for the Staff</li><li>Module 19: Reopening and Adapting Your Food Business During COVID-19</li></ul><p><strong>Course Curriculum of Life Coaching<br /></strong></p><p>The detailed curriculum outline of our Life Coaching course is as follows:</p><ul><li>Module 01: Life Coaching: The Purpose and Fundamentals</li><li>Module 02: Develop Your Self-Awareness</li><li>Module 03: The Development of Core Beliefs and Managing Fears</li><li>Module 04: Life Coaching Types and Key Attributes of a Life Coach</li><li>Module 05: Understanding Emotional Intelligence</li><li>Module 06: Body Language and Communication Techniques</li><li>Module 07: A Structure for Client Work and Goal Setting</li><li>Module 08: Basic Principles for Business Development and Growth</li><li>Module 09: The Ethical Coach: Protect Yourself and Your Clients</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Waiter Training course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Waiter Training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        19 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone with a knack for learning new skills can take this Waiter Training course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this course.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Waiter & Customer Service Course

<h2>Description</h2><p><span><strong> Vehicle Selling Professional Diploma</strong></span></p><p><span>Introducing the Vehicle Selling Professional Diploma, an online course tailored for those aspiring to make their mark in the lucrative vehicle sales industry. This comprehensive course is designed to empower individuals with the knowledge, skills, and strategies essential for a thriving career in vehicle sales.</span></p><p><span>The course kicks off with an 'Introduction to Vehicle Selling', laying a solid foundation for learners to grasp the nuances of this dynamic industry. Recognising that communication is at the heart of any successful sale, 'Mastering the Art of Communication' takes centre stage as the second module. Here, learners will grasp essential communication skills to engage, convince, and convert potential customers.</span></p><p><span>Navigating through the 'Vehicle Sales Process' is integral. This section ensures that participants understand the step-by-step methodology of making a sale, from the first interaction to handing over the keys. Given the digital age we live in, 'Digital Marketing for Vehicle Sales' is incorporated to equip learners with tools and techniques to effectively use online platforms for sales and promotions. This digital edge can significantly enhance their reach and conversion rates.</span></p><p><span>A strong inventory is the backbone of vehicle sales. 'Building a Strong Inventory' teaches learners how to curate and manage a range of vehicles to cater to various customer preferences and needs. This ensures they can always provide options and solutions, enhancing their sales potential.</span></p><p><span>At its core, vehicle selling is not just about the transaction, but the overall experience. 'Customer Service Excellence' focuses on the pivotal role of providing unparalleled service, ensuring that customers don't just buy a vehicle, but become loyal patrons and brand ambassadors.</span></p><p><span>Financial elements play a crucial role in vehicle sales. 'Financing and Insurance Options' offers learners insights into understanding and presenting various financing solutions, ensuring that customers feel secure and comfortable with their investment. Tailored sales techniques can make all the difference, and the 'Sales Techniques and Strategies' module imparts tried-and-tested methods to boost sales figures and customer satisfaction.</span></p><p><span>Understanding that the industry is ever-evolving, 'Continuous Learning and Development' encourages participants to stay updated, adapt, and grow. This ensures that they remain relevant and ahead of the curve, enhancing their career prospects and performance.</span></p><p><span>Lastly, 'Building a Successful Vehicle Sales Career' serves as a capstone, guiding learners on how to carve a niche for themselves, set benchmarks, and achieve their professional aspirations.</span></p><p><span>The Vehicle Selling Professional Diploma is not just a course; it's a pathway to success in the world of vehicle sales. With a blend of practical insights and theoretical knowledge, this online course promises to be an invaluable resource for both beginners and seasoned professionals.</span></p><p><span>Embark on this transformative journey with the Vehicle Selling Professional Diploma and unlock the doors to a rewarding and prosperous career in vehicle sales.</span></p><p><span><strong>What you will learn</strong></span></p><p><span><strong>1</strong>:Introduction to Vehicle Selling</span><br />
<span><strong>2</strong>:Mastering the Art of Communication</span><br />
<span><strong>3</strong>:The Vehicle Sales Process </span><br />
<span><strong>4</strong>:Digital Marketing for Vehicle Sales</span><br />
<span><strong>5</strong>:Building a Strong Inventory</span><br />
<span><strong>6</strong>:Customer Service Excellence</span><br />
<span><strong>7</strong>:Financing and Insurance Options </span><br />
<span><strong>8</strong>:Sales Techniques and Strategies</span><br />
<span><strong>9</strong>:Continuous Learning and Development </span><br />
<span><strong>10</strong>:Building a Successful Vehicle Sales Career </span></p><h4>Course Outcomes</h4><p>
After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college.</p><h4>Assessment</h4><p>
Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter.</p><h4>Accreditation</h4><p>
Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.</p>

Elearncollege

Vehicle Selling Professional Course

<p>Elevate your career prospects with our Business Management Course and gain a competitive edge in today's business world.</p><p><strong>This Advanced Diploma in Business Management at QLS Level 7 course is endorsed by The Quality Licence Scheme </strong></p><p><strong>Learning Outcomes of Business Management course:</strong></p><p>By completing the Business Management course, you will:</p><ul><li>Gain a comprehensive understanding of various aspects of business management.</li><li>Gain a solid understanding of business management principles.</li><li>Develop skills in operations management for efficient business management</li><li>Learn business management techniques to improve organizational performance.</li><li>Conduct strategic analysis and define product scope for business management</li><li>Acquire project management skills for successful project execution &amp; business management</li><li>Optimise workflows through business management</li><li>Plan and forecast operations for effective business management</li><li>Implement performance management strategies for business management</li></ul> <p><strong>*** Course Curriculum of Business Management ***</strong></p><p>Here is the curriculum breakdown of the Business Management at QLS Level 7 course:</p><ul><li>Module 01: Introduction to Business Management</li><li>Module 02: Operations Management</li><li>Module 03: Introduction to Business Analysis</li><li>Module 04: Strategic Analysis and Product Scope</li><li>Module 05: Project Management</li><li>Module 06: Business Development and Succession Planning</li><li>Module 07- Business Process Management</li><li>Module 08: Planning &amp; Forecasting Operations</li><li>Module 09: Performance Management</li><li>Module 10: Management of Cash and Credit</li><li>Module 11: Managing Risk and Recovery</li><li>Module 12: Quality Management</li><li>Module 13: Communication Skills</li><li>Module 14: Business Environment</li><li>Module 15: Organisational Skills</li><li>Module 16: Negotiation Techniques</li><li>Module 17: Human Resource Management</li><li>Module 18: Motivation and Counselling</li><li>Module 19: Customer Service</li><li>Module 20: Time Management</li><li>Module 21: Conflict Management</li></ul><p><strong>Assessment Process of Advanced Diploma in Business Management at QLS Level 7 </strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Business Management course is ideal for Individuals interested in exploring various facets of business management.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Business Management Course doesn't need No prior background or expertise.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing the Business Management course, you'll be well equipped to aim for:</p><ul><li>Business Management Consultant</li><li>Business Analyst</li><li>Project Manager</li><li>Sales Manager</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Advanced Diploma in Business Management at QLS Level 7</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Advanced Diploma in Business Management at QLS Level 7</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> and also you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Level 7 Advanced Diploma in Business Management  - QLS Endorsed

<p><em><strong>48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!</strong></em></p><p><strong>This </strong><strong>Certificate in Airport Operations at QLS Level 3</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS</strong><strong> (with 120 CPD points</strong><strong>) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p><p>Are you looking to improve your current abilities or make a career move? If yes, our unique Airport Operations at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Airport Operations at QLS Level 3 course.</p><p>Due to Airport Operations at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Airport Operations at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career.</p><p>The Airport Operations at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Airport Operations at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Airport Operations at QLS Level 3 course.</p><p>This Airport Operations at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence!</p><p><strong>Why Prefer This Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by <strong>CPDQS </strong>which is completely free.</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><ul><li>Module 01: Airport Customer Service</li><li>Module 2: Airport Components</li><li>Module 03: Security Operations</li><li>Module 04: Airport and Aircraft Emergency Situations</li><li>Module 05: Weather Control Operations</li><li>Module 06: Sustainable Airport Operation</li></ul><p><strong>Assessment Process</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Certificate in Airport Operations at QLS Level 3</strong> exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate in Airport Operations at QLS Level 3</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Certificate in Airport Operations at QLS Level 3</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> andalso you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Airport Operations at QLS Level 3

<p><em><strong>48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!</strong></em></p><p><strong>This Certificate in Concierge at QLS Level 3</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS</strong><strong> (with 120 CPD points</strong><strong>) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p><p>Are you looking to improve your current abilities or make a career move? If yes, our unique Concierge at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Concierge at QLS Level 3 course.</p><p>Due to Concierge at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Concierge at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career.</p><p>The Concierge at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Concierge at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Concierge at QLS Level 3 course.</p><p>This Concierge at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence!</p><p><strong>Why Prefer This Concierge at QLS Level 3 Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by <strong>CPDQS </strong>which is completely free.</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of the Concierge at QLS Level 3 course:</p><ul><li>Module 01: Understanding the Service</li><li>Module 02: Types of Concierge Services</li><li>Module 03: Necessary Skills for Any Concierge</li><li>Module 04: Principles for a Concierge Service Business</li><li>Module 05: Delivering Customer Service</li><li>Module 06: Concierge Work Environment and Etiquettes</li><li>Module 07: Emergency Measures for a Hotel Concierge</li></ul><p><strong>Assessment Process</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Certificate in Concierge at QLS Level 3</strong> exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Concierge at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Concierge at QLS Level 3</strong><br />No prior background or expertise is required.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Concierge at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate in Concierge at QLS Level 3</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Certificate in Concierge at QLS Level 3</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> andalso you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Concierge at QLS Level 3

<p><strong>24 Hours Left! Don't Let Winter Deals Slip Away - Enrol Now!</strong></p><p><strong>This </strong><strong>Diploma in Executive PA at QLS Level 6</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p><p>Are you looking to improve your current abilities or make a career move? If yes, our unique Executive PA at QLS Level 6 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Executive PA at QLS Level 6 course.</p><p>Due to Executive PA at QLS Level 6's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Executive PA at QLS Level 6 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career.</p><p>The Executive PA at QLS Level 6 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Executive PA at QLS Level 6 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Executive PA at QLS Level 6 course.</p><p>This Executive PA at QLS Level 6 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence!</p><p><strong>Why Prefer This Executive PA at QLS Level 6 Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by <strong>CPDQS </strong>which is completely free.</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><ul><li>Module 1: Introduction to Personal Assistant</li><li>Module 2: Business Telephone Skills</li><li>Module 3: Representing Your Boss and Company</li><li>Module 4: Mail Services and Shipping</li><li>Module 5: Travel Arrangements</li><li>Module 6: Organising Meeting and Conferences</li><li>Module 7: Time Management</li><li>Module 8: Record Keeping and Filing Systems</li><li>Module 9: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Professional Conduct and Ethics</li></ul><p>Here is the curriculum breakdown of the Executive PA at QLS Level 6 course:</p><p><strong>Assessment Process</strong></p><p>After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Diploma in Executive PA at QLS Level 6</strong> exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Executive PA at QLS Level 6 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Executive PA at QLS Level 6 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Diploma in Executive PA at QLS Level 6</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Diploma in Executive PA at QLS Level 6</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> and also you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>

                        </div>

Level 6 Diploma in Executive PA - QLS Endorsed

<p><em><strong>48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!</strong></em></p><p><strong>This </strong><strong>Diploma in Data Entry Administrator at QLS Level 3</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS</strong><strong> (with 120 CPD points</strong><strong>) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p><p>In today's data-driven world, efficient data management is more crucial than ever. Our comprehensive Data Entry course offers an in-depth understanding of the most relevant tools and techniques to streamline your data entry tasks. From mastering the basics to leveraging powerful tools like Excel, Flash Fill, and Autofill, this course equips you with everything you need to increase your productivity and boost your career prospects.</p><p>With a strong emphasis on practical application, each module of this course is designed to help you tackle real-world challenges faced by data entry professionals. Learn how to create a data entry form in Excel and explore the use of statistics packages to improve your overall data entry skills. This course provides a solid foundation to enhance your marketability in the competitive job market.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Gain an understanding of the data entry process and its importance.</li><li>Develop competence in using computers for efficient data entry tasks.</li><li>Learn common rules and guidelines for accurate data entry.</li><li>Master the use of Excel for improved data entry efficiency.</li><li>Understand the functions of Flash Fill and Autofill in automating data entry tasks.</li><li>Acquire skills in creating data entry forms and using statistics packages.</li></ul><p><strong>Why Prefer This Data Entry at QLS Level 3 Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by <strong>CPDQS </strong>which is completely free.</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of the Data Entry at QLS Level 3 course:</p><ul><li>Module 1: Introduction to Data Entry</li><li>Module 2: Using the Computer for Data Entry</li><li>Module 3: Common Rules and Guidelines for Data Entry</li><li>Module 4: Using Excel for Efficient Data Entry</li><li>Module 5: Using Excel's Flash Fill and Autofill to Automate Data Entry</li><li>Module 6: How to Create a Data Entry Form in Excel?</li><li>Module 7: Using Statistics Packages in Data Entry</li></ul><p><strong>Assessment Process</strong></p><p>After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Diploma in Data Entry Administrator at QLS Level 3</strong>exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is for:</p><ul><li>Individuals seeking to improve their data entry skills</li><li>Professionals looking to enhance their productivity</li><li>Office administrators and support staff</li><li>Students exploring career options in data management</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Data Entry at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Like as:</p><ul><li>Data Entry Clerk: £18,000 - £22,000</li><li>Administrative Assistant: £17,000 - £21,000</li><li>Office Administrator: £18,000 - £23,000</li><li>Customer Service Representative: £17,000 - £21,000</li><li>Data Analyst: £25,000 - £35,000</li><li>Document Controller: £22,000 - £28,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Diploma in Data Entry Administrator at QLS Level 3</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Diploma in Data Entry Administrator at QLS Level 3</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> andalso you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>

                        </div>

Data Entry at QLS Level 3

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Online Course Marketing

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Service Design Courses (SDC)

Professional Skills Course (PSC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
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							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
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							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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