Name: Digital Marketing Course
Price: 25 GBP
Availability: InStock

<p>Are you looking to enhance your Travel Agent skills? If yes, then you have come to the right place. Our comprehensive course on Travel Agent Training will assist you in producing the best possible outcome by mastering the Travel Agent skills.</p><p>The Travel Agent Training is for those who want to be successful. In the Travel Agent Training, you will learn the essential knowledge needed to become well versed in Travel Agent.</p><p>Our Travel Agent Training starts with the basics of Travel Agent and gradually progresses towards advanced topics. Therefore, each lesson of this Travel Agent Training is intuitive and easy to understand.</p><p><strong>Why would you choose the Travel Agent Training from Compliance Central:</strong></p><ul><li>Lifetime access to Travel Agent Training materials</li><li>Full tutor support is available from Monday to Friday with the Travel Agent Training</li><li>Learn Travel Agent skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Travel Agent Training</li><li>Accessible, informative Travel Agent Training learning modules designed by expert instructors</li><li>Get 24/7 help or advice from our email and live chat teams with the Travel Agent Training bundle</li><li>Study Travel Agent Training in your own time through your computer, tablet or mobile device</li><li>A 100% learning satisfaction guarantee with your Travel Agent Training</li><li>Improve your chance of gaining in demand skills and better earning potential by completing the Travel Agent Training</li></ul><p><strong> Travel Agent Training </strong></p><p><strong>Curriculum Breakdown of the Course</strong></p><ul><li>Introduction to Travel and Tourism</li><li>Tourism Products and Services</li><li>Tour Operating and Travel Retailing</li><li>Marketing in Travel and Tourism</li><li>Developing Communication Skills</li><li>Customer Service and Satisfaction</li><li>Customer Relationship Management (CRM)</li><li>Human Resource Management in Travel Industry</li><li>Crisis and Visitor Attraction Management</li><li>Transport Management Procedure</li><li>Sustainable Tourism</li><li>Public Awareness Campaigns</li><li>Brexit and its Impact on Tourism Industry</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Travel Agent Training helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Travel Agent Training. It is also great for professionals who are already working in Travel Agent Training and want to get promoted at work.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Travel Agent Training, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Travel Agent Training will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Travel Agent Training.</p>
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        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £9.99
        </p>
            <div><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Compliance Central

Travel & Tourism for Travel Agent - QLS Endorsed

General Admission

Harpenden

<p>Generating new leads and new business can be both time-consuming and frustrating.</p><p>It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate.</p><p>But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful?</p><p>This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline.</p>This course will help participants:<ul><li>Develop a clear and consistent process for new business development and lead-generation</li><li>Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service'</li><li>Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals</li><li>Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach</li><li>Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities</li><li>Develop an engaging telephone voice and manner - and a 'networking personality'</li><li>Qualify potential opportunities with more accuracy on a consistent basis</li><li>Prioritise opportunities and manage their time when sourcing new business</li><li>Discover online sources of leads, contacts and referrals</li><li>Overcome psychological blocks to cold or warm calling - theirs and the client's</li><li>Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy</li><li>Make outbound sales or appointment calls with improved confidence, control and results</li><li>Improve the conversion of calls to appointments by using more effective questions and sales messages</li><li>Get past gatekeepers and assistants more effectively</li><li>Make the most of your CRM software and systems</li></ul><section>
                    <h3>1 Online marketing - what works!</h3><ul><li>Workshop overview and learning objectives</li><li>Choosing your social media channels</li><li>LinkedIn for sales and marketing</li><li>Designing and implementing an effective new business email campaign online</li><li>Creating a lead-generation strategy online - with case studies</li><li>Avoiding common mistakes in social media marketing</li><li>Case study: 'Best practice in social media sales and marketing'</li><li>Using blogs and video-based marketing (eg, YouTube)</li><li>New trends and how to keep your finger on the 'social media' pulse</li><li>Twenty essential websites and online marketing tools</li></ul> <h3>2 Making appointments by telephone</h3><ul><li>Planning the call, telephone techniques, integrating with email and online marketing</li><li>Developing a clear and consistent process to appointment-making</li><li>Setting and achieving the right level of telephone activity to achieve your appointment goals</li><li>Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach</li><li>Overcoming the most common 'put-offs' to seeing or engaging with you</li><li>Overcoming psychological blocks to cold or warm calling - yours and the client's</li><li>Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy</li><li>Making outbound sales or appointment calls with improved confidence, control and results</li><li>Improving conversion of calls to appointments by using more effective questions and sales messages</li><li>The five keys to developing an engaging telephone voice and approaching manner</li></ul> <h3>3 Power networking</h3><ul><li>Strategies for networking and B2B referral-based marketing</li><li>The importance, and different types, of networking</li><li>How to work a room - preparation and strategy</li><li>Communication dynamics in networking - the power of the listening networker</li><li>Assumptions when networking</li><li>Business networking etiquette</li><li>Making connections, asking for cards, contact details and referrals, gaining follow-up commitments</li><li>Building relationships - follow-up and follow-through</li></ul> <h3>4 Developing new leads</h3><ul><li>Strategies for first-time sales calls</li><li>Gaining rapport and opening first-time and new business sales calls effectively</li><li>Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences</li><li>Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal</li><li>Value message - differentiate your solutions clearly and accurately, with tailored value statements</li><li>Presenting the right initial USPs, features and benefits and making them relevant and real to the customer</li><li>Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price</li><li>Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call</li></ul> <h3>5 Organised persistence - CRM and prospect-tracking</h3><ul><li>Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management</li><li>Maintaining a good database for maximising new business ROI</li><li>Developing a contact strategy with different types and levels of contact</li><li>Analysing your contact base using state-of-the-art software and tools</li><li>Making the most of your CRM systems and solutions</li><li>Understanding that your attitude makes a difference when sourcing new business</li><li>Setting SMART objectives for new business development and lead-generation</li><li>Practical exercise - setting personal development and business goals</li><li>Time management tips to improve daily productivity</li><li>New business pipeline management strategies for peak sales performance</li></ul> <h3>6 Workshop summary and close</h3><ul><li>Practical exercise - developing your new business action plan</li><li>Review and feedback</li></ul> 


                </section>

The In House Training Company

Online Course Marketing

Coaching & Consulting Business

Business Development

Business Case Development

Business Development Manager

Lead Generation

New business and lead generation (In-House)

<p>The Key Account Management is all you need to advance your career in relevant fields.</p><p>Enrol now to discover everything you need to know about the Key Account Management and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!</p><p><strong>Courses comprised in the power packed 7-in-1 Key Account Management Bundle</strong></p><ul><li>Course 1: Key Account Management Course</li><li>Course 2: Marketing &amp; CRM</li><li>Course 3: Sales &amp; Negotiation Skills</li><li>Course 4: Business and Data Analytics for Beginners</li><li>Course 5: Effective Communication Skills</li><li>Course 6: Conflict Resolution</li><li>Course 7: Branding Your Business</li></ul><p>Our Key Account Management bundle is a carefully curated collection of courses that work harmoniously to provide you with a holistic education in the art of KAM. Together, these courses form a seamless, all-encompassing educational experience, empowering you with a multifaceted skill set and a comprehensive understanding of the dynamic field of Key Account Management.</p><p><strong>Meet the Endorsement</strong></p><p>The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Key Account Management course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.</p><p><strong>Meet the Accreditation</strong></p><p><strong>The CPD Certification Service (CPD UK</strong>) assure the <strong>Key Account Management Course </strong>training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Key Account Management</strong></p><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Key Account Management course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying</p><ul><li>Within the UK: £109</li><li>International: £109 + £10 (postal charge) = £119</li></ul><p><strong>Certification</strong><br />Once you have finished the course, you will be eligible to apply for a CPD QS accredited certificate as proof of your new skills and your continued professional development. Certificates are available as PDF for £9, or you can request a hard copy to be sent in the post for £15.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        325 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Key Account Management</strong></p><p>This Key Account Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Key Account Management</strong></p><p>This Key Account Management course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Key Account Management</strong></p><p>Upon successful completion of the Key Account Management Course, learners will be equipped with many indispensable skills and have the opportunity to grab.</p>
                        </div>

One Education

Key Account Management Course

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					<div><p>In the modern era, where the virtual realm holds immense power, the 'Digital Marketing for Business' course beckons those keen to champion the digital domain. This meticulously crafted journey unfolds with a robust introduction to the digital marketing landscape, laying the foundation stone for your business's online success. From there, you're guided into the strategic depths of targeted marketing, ensuring every move you make resonates with your desired clientele.</p><p>But the voyage doesn't end there. Equip yourself with the wisdom of Search Engine Optimisation, an indispensable tool to heighten your brand's online visibility. Alongside, the course demystifies the intricacies of Customer Relationship Management, teaching you to nurture and retain those valuable connections. As data takes centre stage in decision-making, you'll also learn the nuances of capturing customer data and the art of cleansing it, ensuring every byte serves a purpose.</p><p>To cap it off, the final module ushers you into the vibrant world of Social Media Marketing. Here, you'll learn to harness the might of social platforms, curating campaigns that not only speak to but also captivate your audience. By the end of this course, the vast digital marketing landscape won't just be a realm you know of; it'll be a kingdom you rule.</p></div>
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										<span>Understand the foundational concepts of digital marketing.</span>
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										<span>Strategize effective data capture from customers.</span>
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										<span>Cleanse and manage data to ensure its accuracy and relevance.</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Understand the latest trends and strategies in digital marketing.</span>
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										<span>Equip yourself with tools to target and retain potential customers.</span>
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										<span>Learn the art of managing customer data efficiently.</span>
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										<span>Enhance your brand's visibility on search engines.</span>
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										<span>Harness the power of social media for business growth.</span>
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										<span>Digital Marketing Strategist</span>
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										<span>SEO Specialist</span>
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										<span>A keen interest in advancing digital marketing skills.</span>
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										<span>Basic computer literacy.</span>
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										<span>An internet-connected device.</span>
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                                <h2>Course Curriculum</h2>
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<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Section 01: Introduction To Digital Marketing</strong></td>
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					<td>▶</td>
					<td>Introduction to Digital Marketing</td><td><span>🕐 00:14:00</span></td>
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					<td colspan="4"><strong>Section 02: Targeted Digital Marketing</strong></td>
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					<td>Targeted Digital Marketing</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Section 03: Search Engine Optimisation</strong></td>
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					<td>Search Engine Optimisation</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Section 04: Customer Relationship Management</strong></td>
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					<td>Customer Relationship Management</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Section 05: Customer Date Capture Strategy</strong></td>
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					<td>Customer Date Capture Strategy</td><td><span>🕐 00:11:00</span></td>
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					<td colspan="4"><strong>Section 06: Date Cleansing</strong></td>
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					<td>Date Cleansing</td><td><span>🕐 00:14:00</span></td>
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					<td colspan="4"><strong>Section 07: Social Media Marketing</strong></td>
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					<td>Social Media Marketing</td><td><span>🕐 00:16:00</span></td>
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Skill Up

Venture into the realm of 'Digital Marketing for Business' and grasp the tools to skyrocket your venture in the online domain.

Digital Marketing for Business

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>In today's competitive business environment, understanding the intricacies of business law is more crucial than ever. With over <strong>70% of UK businesses</strong> facing legal issues annually, the need for comprehensive legal knowledge cannot be overstated. Are you ready to gain confidence and protect your business from legal pitfalls?</p><p>The Business Law Training - CPD Certified bundle equips you with a practical understanding of the legal principles that govern businesses in the UK.  Across six in-depth courses, you'll gain essential knowledge in areas like <strong>business formation, contracts, employment law, intellectual property, and taxation</strong>.  Develop the skills to identify legal risks, make informed decisions, and ensure your business operates compliantly.</p><p><strong>This Business Law Training Bundle Contains </strong><strong>6</strong><strong> of Our Premium Courses for One Discounted Price:</strong></p><ul><li><strong> </strong><strong>Course 01:</strong> Business Law</li><li><strong> Course 02: </strong>Business Studies</li><li><strong> Course 03: </strong>Business Lead Generation</li><li><strong> Course 04: </strong>Level 3 Diploma in Business Etiquette</li><li><strong> Course 05: </strong>Ultimate Microsoft Excel For Business Bootcamp</li><li><strong> Course 06: </strong>UK Tax Accounting</li></ul><p>Whether you're a new entrepreneur, an established business owner, or a professional looking to enhance your career prospects, the Business Law Training - CPD Certified bundle provides a valuable foundation for success. Invest in your future and enrol today!</p><p><strong>Learning Outcomes of Business Law Training</strong></p><ul><li>Gain a comprehensive understanding of business law and legal frameworks.</li><li>Develop expertise in business studies, strategies, and lead generation techniques.</li><li>Learn professional etiquette and communication skills for effective business relationships.</li><li>Master advanced Microsoft Excel skills for data analysis and reporting.</li><li>Understand UK tax accounting principles and compliance requirements.</li><li>Acquire time management strategies for enhanced productivity and efficiency.</li></ul><p>With this comprehensive Business Law Training bundle, you can achieve your dreams and train for your ideal career. This Business Law Training bundle covers essential aspects in order to progress in your chosen career.</p><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free CPD Accredited Certificate</strong> upon completion of Business Law</li><li>Get a <strong>free student ID card</strong> with Business Law Training program (£10 postal charge will be applicable for international delivery)</li><li>The Business Law is <strong>affordable and simple</strong> to understand</li><li>This course is <strong>entirely online, interactive lesson</strong> with voiceover audio</li><li>Get <strong>Lifetime access</strong> to the Business Law course materials</li><li>The Business Law comes with <strong>24/7 tutor support</strong></li></ul> <p>Start your learning journey straightaway!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Course 01: Business Law</strong></p><ul><li>Module 1: Introduction</li><li>Module 2: European Community Law</li><li>Module 3: The Court System</li><li>Module 4: Civil and Alternative Dispute Resolution</li><li>Module 5: Contract &amp; Business Law</li><li>Module 6: Employment Law</li><li>Module 7: Agency Act</li><li>Module 8: Consumer Protection Act</li><li>Module 9: Act of Tort</li><li>Module 10: Business Organisations</li><li>Module 11: Company Act</li><li>Module 12: Business Property</li><li>Module 13: Competition Law</li></ul><p><strong> Course 02: Business Studies</strong></p><ul><li>Module 01: Introduction To Business Management</li><li>Module 02: Operations Management</li><li>Module 03: Introduction To Business Analysis</li><li>Module 04: Project Management</li><li>Module 05: Business Process Management</li><li>Module 06: Planning &amp; Forecasting Operations</li><li>Module 07: Performance Management</li><li>Module 08: Management Of Cash And Credit</li><li>Module 09: Managing Risk And Recovery</li><li>Module 10: Business Environment</li><li>Module 11: Human Resource Management</li><li>Module 12: Customer Service</li></ul><p><strong> Course 03: Business Lead Generation</strong></p><ul><li>Introduction To Lead Generation</li><li>Module 01: Lead Generation Marketing</li><li>Module 02: What Is Attraction Marketing?</li><li>Module 03: Strategies For Lead Generation</li><li>Module 04: Using Customer Relation Management (CRM) For Relationship Building</li><li>Module 05: Using Social Media For Lead Generation</li><li>Module 06: Using Pay Per Click (PPC) For Lead Generation</li><li>Module 07: Conclusion</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 2 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: </strong><strong>Free </strong>(Previously it was £12.99*6 = £78)</li><li><strong>CPD Hard Copy Certificate: £29.99</strong></li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        60 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Business professionals</li><li>Entrepreneurs and managers</li><li>Legal and compliance officers</li><li>Accounting and finance professionals</li><li>Marketing and sales teams</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Business Owner</li><li>Consultant</li><li>Manager</li><li>Legal Assistant</li><li>Accountant</li><li>Entrepreneur</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £29.99
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Academy for Health and Fitness

Business Law Training - CPD Certified

<p>Having only a degree is not enough to get a job nowadays! Employers expect job seekers to have job-related skills. Also, skilled employees are more likely to get promotions and enjoy job security as they are invaluable to their organisations.</p><p>So, whether you are a fresher who wants to showcase Commercial Management skills to potential employers, a professional who wants to flourish in their profession, or an organisation who wants their employees to be up to date with the latest industry skills, then this course is for you.</p><p>Learn everything on Commercial Management thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This course is comprehensive, instructor-guided, and designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p><strong>Key Features of the Course :</strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>*** Additional Gifts ***</strong></p><ul><li><strong>Free Life Coaching Course</strong></li></ul><p><strong>Course Curriculum</strong></p><ul><li>Introduction to Commercial Management</li><li>Commercial Relationship Part-1 and Part-2</li><li>Partnership and Agreements</li><li>Budget Management</li><li>Cash Flow Management Part- 1 and Part- 2</li><li>Negotiation</li><li>Commercial Risk and Project Management</li><li>Customer Relationship Management (CRM) Part-1 and Part-2</li><li>Managing Customer Lifecycle</li><li>Roles of Shareholders in Commercial Management</li><li>Loans and Debts Management</li><li>Commercial Legislations</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this <strong>Commercial Management</strong><strong> course, are fully CPD UK accredited</strong>, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Disclaimer:</strong> The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone with a knack for learning new skills can take this course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Commercial Management Course

<p>The Lead Generation and Attraction Marketing Training is all you need to advance your career in the relevant fields.</p><p>Enrol now to discover everything you need to know about the Lead Generation and Attraction Marketing Training and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!</p><p><strong>Meet the Accreditation</strong></p><p>CPD Quality Standards (CPD QS) accreditation assure the Lead Generation and Attraction Marketing Training course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the Lead Generation and Attraction Marketing Training course:</p><ul><li>Module 01: Introduction</li><li>Module 02: Lead Generation with Attraction Marketing for Business</li><li>Module 03: Strategies for Lead Generation</li><li>Module 04: Using Customer Relation Management (CRM) for Relationship Building</li><li>Module 05: Using Pay per Click (PPC) for Lead Generation</li><li>Module 06: What is Attraction Marketing</li><li>Module 07: How to Get More Leads on Social Media</li><li>Module 08: Incorporating the Laws of Attraction in Your Daily Life</li><li>Module 09: Conclusion</li></ul><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Lead Generation and Attraction Marketing Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Lead Generation and Attraction Marketing Training course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon successful completion of the Lead Generation and Attraction Marketing Training Course, learners will be equipped with many indispensable skills and have the opportunity to grab.</p>
                        </div>

Lead Generation and Attraction Marketing Training Course

<p>Customer Happiness course teaches you everything on the Customer Happiness topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. </p><p>This Customer Happiness course is a comprehensive course designed to provide a detailed understanding of the nature of the Customer Happiness related sector and your key roles within it.</p><p>The training materials of this Customer Happiness course are available online for you to learn at your own pace and fast-track your career with ease.</p><p><strong>Key Features of </strong><strong>Customer Happiness</strong></p><ul><li>CPD Accredited Customer Happiness Course</li><li>Instant PDF certificate</li><li>Fully online, interactive Customer Happinesscourse</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this </strong><strong>Customer Happiness</strong><strong> course to excel! </strong></p><p>To become successful in your profession, you must have a specific set of Customer Happiness skills to succeed in today's competitive world. In this in-depth Customer Happinesstraining course, you will develop the most in-demand Customer Happiness skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p><strong>Customer Happiness </strong><strong>Curriculum</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: Deepening Customer Relationship</li><li>Module 03: Handling Customer Complaints</li><li>Module 04: Identifying and Addressing Customer Needs</li><li>Module 05: Establishing Your Attitude</li><li>Module 06: In-Person Customer Service</li><li>Module 07: Giving Customer Service over the Phone</li><li>Module 08: What's Different about Good Customer Service?</li></ul><p><strong>Accreditation</strong></p><p>This Customer Happiness course is CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Customer Happiness course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Happiness basics.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Customer Happiness Course will help you to explore avariety of career paths in the related industry. </p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hardcopy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery):</strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Customer Happiness Training Course

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					<div><p>Fuel your passion for the digital space with our comprehensive Digital Marketing Course - and guess what? It's absolutely free! Unearth the secrets of effective online strategies, from the intricacies of search engine optimisation (SEO) to the art of content creation. Understand the power of social media platforms and learn how to harness them effectively for brand visibility. With expertly crafted modules, you're set to gain knowledge that's immediately applicable, positioning you as a sought-after digital marketer in the industry.</p><p>In the modern era, where the virtual realm holds immense power, Free 'Digital Marketing Course' beckons those keen to champion the digital domain. This meticulously crafted journey unfolds with a robust introduction to the digital marketing landscape, laying the foundation stone for your business's online success. From there, you're guided into the strategic depths of targeted marketing, ensuring every move you make resonates with your desired clientele.</p><p>But the voyage doesn't end there. Equip yourself with the wisdom of Search Engine Optimisation, an indispensable tool to heighten your brand's online visibility. Alongside, the course demystifies the intricacies of Customer Relationship Management, teaching you to nurture and retain those valuable connections. As data takes centre stage in decision-making, you'll also learn the nuances of capturing customer data and the art of cleansing it, ensuring every byte serves a purpose.</p><p>To cap it off, the final module ushers you into the vibrant world of Social Media Marketing. Here, you'll learn to harness the might of social platforms, curating campaigns that not only speak to but also captivate your audience. By the end of this course, the vast digital marketing landscape won't just be a realm you know of; it'll be a kingdom you rule.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Understand the foundational concepts of digital marketing.</span>
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										<span>Develop strategies for effective audience targeting.</span>
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										<span>Optimise web content for enhanced search engine visibility.</span>
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										<span>Manage and nurture customer relations digitally.</span>
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										<span>Strategize effective data capture from customers.</span>
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										<span>Cleanse and manage data to ensure its accuracy and relevance.</span>
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										<span>Execute successful social media marketing campaigns.</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Understand the latest trends and strategies in digital marketing.</span>
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										<span>Equip yourself with tools to target and retain potential customers.</span>
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										<span>Learn the art of managing customer data efficiently.</span>
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										<span>Enhance your brand's visibility on search engines.</span>
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										<span>Harness the power of social media for business growth.</span>
									</li>
						</ul>
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			<h2> <b>Career Path</b></h2>		</div>
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										<span>Digital Marketing Strategist</span>
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										<span>SEO Specialist</span>
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										<span>CRM Manager</span>
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										<span>Data Analyst</span>
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										<span>Social Media Manager</span>
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										<span>Digital Campaign Coordinator</span>
									</li>
						</ul>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>A keen interest in advancing digital marketing skills.</span>
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										<span>Basic computer literacy.</span>
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										<span>An internet-connected device.</span>
									</li>
						</ul>
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				</div>
						</div>
			</div>
		</div>
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			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Section 01: Introduction To Digital Marketing</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Digital Marketing</td><td><span>🕐 00:14:00</span></td>
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					<td colspan="4"><strong>Section 02: Targeted Digital Marketing</strong></td>
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					<td>▶</td>
					<td>Targeted Digital Marketing</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Section 03: Search Engine Optimisation</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Search Engine Optimisation</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Section 04: Customer Relationship Management</strong></td>
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					<td>▶</td>
					<td>Customer Relationship Management</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Section 05: Customer Date Capture Strategy</strong></td>
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					<td>Customer Date Capture Strategy</td><td><span>🕐 00:11:00</span></td>
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					<td colspan="4"><strong>Section 06: Date Cleansing</strong></td>
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					<td>▶</td>
					<td>Date Cleansing</td><td><span>🕐 00:14:00</span></td>
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					<td colspan="4"><strong>Section 07: Social Media Marketing</strong></td>
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					<td>Social Media Marketing</td><td><span>🕐 00:16:00</span></td>
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Venture into the realm of 'Digital Marketing Course' and grasp the tools to skyrocket your venture in the online domain.

Digital Marketing Course

<p><em>Master Customer Service &amp; CRM</em><em> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p>Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yoursâ¦.But guess what - it's not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.</p><p>With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p>The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p><strong>This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p><strong>Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul><li>Course 01: Sales and Marketing Skills Level 3</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Know Your Customer (KYC)</li><li>Course 04: Leadership &amp; Management Diploma</li><li>Course 05: Risk Management Level 7</li><li>Course 06: Retail Management Level 5</li><li>Course 07: Effective Communication Skills</li><li>Course 08: Performance Management</li><li>Course 09: Quality Management</li><li>Course 10: Time Management</li></ul><p>Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p>The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li></ul><ul><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        105 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Customer Service &amp; CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Customer Service

Customer Service & CRM Diploma - CPD Certified

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

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					<div><p>Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step CRM Lead training course. This CRM Lead course for Consistent Profits has been specially designed to help learners gain a good command of CRM Lead, providing them with a solid foundation of knowledge to understand relevant professionals' job roles.</p><p>Through this CRM Lead course, you will gain a theoretical understanding of CRM Lead and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.</p><p>Not only that, but this CRM Lead training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. </p><p>This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.</p></div>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM)</strong></td>
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					<td>▶</td>
					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:24:00</span></td>
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					<td colspan="4"><strong>Module 02: CRM Fundamentals</strong></td>
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					<td>CRM Fundamentals</td><td><span>🕐 00:22:00</span></td>
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					<td colspan="4"><strong>Module 03: CRM Strategies</strong></td>
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					<td>CRM Strategies</td><td><span>🕐 00:35:00</span></td>
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					<td colspan="4"><strong>Module 04: Data Analysis in CRM</strong></td>
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					<td>Data Analysis in CRM</td><td><span>🕐 00:28:00</span></td>
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					<td colspan="4"><strong>Module 05: CRM Databases</strong></td>
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					<td>CRM Databases</td><td><span>🕐 00:21:00</span></td>
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					<td colspan="4"><strong>Module 06: Deepening Customer Relationship</strong></td>
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					<td>Deepening Customer Relationship</td><td><span>🕐 00:23:00</span></td>
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					<td colspan="4"><strong>Module 07: Handling Customer Complaints</strong></td>
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					<td>Handling Customer Complaints</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Module 8: Introduction to Customer Service</strong></td>
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					<td>Introduction to Customer Service</td><td><span>🕐 00:25:00</span></td>
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					<td colspan="4"><strong>Module 9: What's Different about Good Customer Service?</strong></td>
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					<td>What's Different about Good Customer Service</td><td><span>🕐 00:12:00</span></td>
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					<td colspan="4"><strong>Module 10: Future of CRM</strong></td>
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					<td>Future of CRM</td><td><span>🕐 00:25:00</span></td>
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Learning & Development

Online Course Creation

Customer Relationship Management

CRM (Customer Relationship Management)

Trainers Course

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

CRM Lead

<p><strong>Do you want to work as a customer service representative?</strong> Enjoy facing corporate challenges and thrive to become a service provider? Then this training package is for you!</p> <p>This CRM Bundle will provide you with a broad perspective of dealing with customers, and a better method to handle the external interactions and relationships that drive business growth.</p> <p>Our modules are primarily based on <strong>defining, building, sustaining, and improving long-term relationships with customers. </strong>By taking our courses the learners will focus on the lifetime value of their customers and by that time they will be able to :</p> <ul> <li><strong>Understanding customer needs and wants </strong></li><li><strong>Satisfying and motivating potential customers</strong></li><li><strong>Translating them into an actual customer </strong></li></ul> <p>One of the key topics in the CRM bundle is <strong>Customer acquisition and retention </strong>this will cover issues such as :</p> <ul> <li><strong>Acquiring customers at a lesser cost and acquiring as many customers as possible </strong></li><li><strong>Acquiring customers who have an affinity and are business oriented </strong> </li><li><strong>Acquiring customers who are keen on the newer business model </strong> </li></ul> <p>Along with this course you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a free student ID card.</p> <p><strong>What other courses are included with this CRM Training?</strong></p> <ul> <li><strong>Course 01: </strong>Customer Relationship Management<strong><br /></strong></li><li><strong>Course 02: </strong>Know Your Customer (KYC)</li><li><strong>Course 03: </strong>Retail Management - Level 5<strong><br /></strong></li><li><strong>Course 04: </strong>Phone-Based Customer Service<strong><br /></strong></li><li><strong>Course 05: </strong>Sales: Psychology of Customers<strong><br /></strong></li><li><strong>Course 06: </strong>GCSE English<strong><br /></strong></li><li><strong>Course 07: </strong>Public Speaking and Presentation Skill Course<strong><br /></strong></li><li><strong>Course 08: </strong>The Formula to Talk with Strangers<strong><br /></strong></li><li><strong>Course 09: </strong>Level 2 Microsoft Office Essentials<strong><br /></strong></li><li><strong>Course 10</strong><strong>: </strong>Time Management<strong><br /></strong></li><li><strong>Course 11: </strong>Stress Management Training</li></ul> <p><strong>From this CRM bundle Learners will acquire knowledge on : </strong></p> <ul> <li>What is Customer Relationship Management (CRM)</li><li>Importance of CRM in business</li><li>Customer Retention &amp; Loyalty</li><li>Get an understanding of how the CRM process works</li><li>Importance of retail management in business</li><li>Practical tools and approaches for conducting customer attitude surveys</li><li>Getting to know your customers, and identifying concerns and possibilities.</li><li>Learn the Formula to Talk with Strangers</li><li>Public Speaking and Presentation Skills</li><li>Learn how to make the best use of time</li></ul> <p>So, enrol now in this <strong>CRM (Customer Relationship Management) </strong> Training to advance your career!</p><p>We are really delighted to offer this bundle on customer relationship management from a business viewpoint with you. The emphasis would be on addressing a wide range of critical subjects, beginning with the concept of CRM and progressing through the CRM process model. Each topic is intended to improve not only your academic comprehension but also your practical expertise. However, This training bundle will also teach you how to get up close and personal with your customers, engaging and teaching them so that they naturally return to you for value. Once they're hooked, they're significantly more inclined to buy your stuff.</p> <p><strong>Course Curriculum</strong></p> <p>Course Curriculum of <strong>CRM (Customer Relationship Management)</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the <strong>CRM (Customer Relationship Management) </strong>course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

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                                        110 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Professionals and entrepreneurs looking to strengthen their understanding of how the customer works and thinks</li><li>Customers-focused business owners or workers that want to enhance their Customer Relationship Management Strategy</li><li>Senior marketing managers looking for a different approach when considering how to manage customer relationships</li><li>Professionals aiming to advance their careers in marketing, leadership, or CRM.</li></ul> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>CRM (Customer Relationship Management) </strong><strong>Training </strong> is fully compatible with PC's, Mac's, Laptop, tablets and Smartphone devices.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>CRM manager</li><li>Senior CRM manager</li><li>Head of CRM</li><li>Director of Performance Marketing</li></ul> <p>The average salary of a CRM manager is approximately £48,000 per year</p> 
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        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Relationship Management</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Customer Relations

Continuous Professional Development (CPD)

CRM - CPD Accredited

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				<p><span>Register on the CRM Lead today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</span></p><p><span>The CRM Lead is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h5><b>What You Get With The CRM Lead</b></h5><ul><li><span>Receive an e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
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			<h2>Certification</h2>		</div>
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				<p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p>					</div>
						</div>
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				<div>
				<div>
			<h2>Who Is This Course For:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Requirements:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The online training is open to all students and has no formal entry requirements. To study the CRM Lead, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Customer Relationship Management (CRM)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Customer Relationship Management (CRM)</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: CRM Fundamentals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Fundamentals</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: CRM Strategies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Strategies</td>
					<td> </td>
					<td><span><i></i> 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Data Analysis in CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Data Analysis in CRM</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: CRM Databases</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Databases</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Deepening Customer Relationship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Deepening Customer Relationship</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Handling Customer Complaints</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer Complaints</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Introduction to Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 9: What's Different about Good Customer Service?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Different about Good Customer Service?</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Future of CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Future of CRM</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment - CRM Lead</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - CRM Lead</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

<p>Do you want to improve your customer service skills and build stronger relationships with your customers? Look no further than the CRM and Phone-Based Customer Service bundle. This comprehensive bundle includes two QLS-endorsed courses and five CPD QS-accredited courses, providing you with the knowledge and skills you need to excel in the world of customer service.</p><p>The bundle's two QLS-endorsed courses, the Diploma in Customer Relationship Management (CRM) and Phone-Based Customer Service, cover fundamental topics such as communication skills, relationship management, and phone-based customer service techniques. These courses are designed to help learners understand the importance of customer service and how it can impact business success. Upon completing these courses, learners will receive a hardcopy certificate, which adds value to their resumes and impresses potential employers.</p><p>The five CPD QS-accredited courses in this bundle further enhance learners' skills in customer service. The courses cover essential topics such as KYC, assertiveness and self-confidence development, patient customer service training, winning customers efficiently, and customer service representation. These courses provide learners with the tools and knowledge needed to handle challenging customer service situations with ease.</p><p>This bundle is ideal for individuals who want to develop their customer service skills. Whether you are an entry-level employee or an experienced professional, this bundle provides you with the knowledge and credentials needed to succeed in the customer service industry. Enrol now in the CRM and Phone-Based Customer Service bundle to take the first step towards becoming a customer service expert.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong>Diploma in Customer Relationship Management (CRM) at QLS Level 4</li><li><strong>Course 02:</strong>Diploma in Phone-Based Customer Service Training at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> KYC</li><li><strong>Course 04:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07:</strong> Customer Service - Representative</li></ul><p><strong>Learning Outcomes</strong></p><p>Upon completing the CRM and Phone-Based Customer Service bundle, learners will be able to:</p><ul><li>Understand the fundamental principles of customer relationship management.</li><li>Use phone-based customer service techniques to handle challenging situations.</li><li>Develop effective communication skills to build stronger relationships with customers.</li><li>Apply assertiveness and self-confidence development techniques to succeed in customer service.</li><li>Implement patient customer service training to handle customer complaints.</li><li>Utilise KYC techniques to verify customer identities and prevent fraud.</li><li>Win customers efficiently and represent the company with professionalism.</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The CRM and Phone-Based Customer Service bundle includes two QLS-endorsed courses, Diploma in Customer Relationship Management (CRM) and a Phone-Based Customer Service. The Diploma in CRM covers fundamental topics such as CRM strategies, data analysis in CRM, deepening customer relationships, and handling customer complaints. Upon completing this course, learners will have the necessary knowledge to implement effective CRM strategies and handle customer complaints professionally.</p><p>The Phone-Based Customer Service course covers essential topics such as customer service communication strategies, building rapport over the phone, managing inbound and outbound calls, and problem-solving over the phone. This course is designed to help learners understand the importance of phone-based customer service and the skills required to succeed in this field. Upon completion of this course, learners will have the skills to handle challenging customer service situations over the phone professionally.</p><p><strong>Certificate</strong></p><p>The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The CRM and Phone-Based Customer Service bundle is ideal for:</p><ul><li>Customer service representatives who want to improve their skills.</li><li>Customer service managers who want to train their staff.</li><li>Entrepreneurs who want to enhance their customer service skills.</li><li>Individuals who want to pursue a career in customer service.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative - £18,000 to £25,000 per annum.</li><li>Customer Service Manager - £25,000 to £45,000 per annum.</li><li>Customer Experience Manager - £35,000 to £60,000 per annum.</li></ul><p><strong>Please note</strong> that the above salary ranges are for guidance only and can vary depending on factors such as location, industry, and experience.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Service Design Courses (SDC)

Professional Skills Course (PSC)

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

CRM and Phone Based Customer Service - QLS Endorsed

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Customer Relationship Management (CRM), KYC &amp; Customer Service Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.</p><p>The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of <strong>CRM</strong> to the specifics of <strong>KYC compliance</strong>, and the nuances of exceptional <strong>Customer Service</strong>, this bundle has it all. Additionally, it focusses on personal development skills such as <strong>Assertiveness</strong>, <strong>Self-confidence</strong>, <strong>Stress Management</strong>, and <strong>Effective Communication</strong>, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of <strong>Professional CV Writing</strong> and <strong>Job Search Skills</strong> ensures you're fully prepared to take the next step in your career.</p><p>Key Features of the Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: Diploma in Customer Relationship Management (CRM)</strong></li><li><strong> QLS Course 02: KYC</strong></li><li><strong> QLS Course 03: Customer Service</strong></li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01:</strong> Assertiveness and Self-Confidence Development</li><li><strong>Course 02:</strong> Patient Customer Service Training</li><li><strong>Course 03:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 04:</strong> Customer Service - Representative</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class for Life</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul><li><strong>Course 01:</strong> Professional CV Writing</li><li><strong>Course 02:</strong> Job Search Skills</li><li><strong>Course 03:</strong> Self-Esteem &amp; Confidence Building</li><li><strong>Course 04:</strong> Professional Diploma in Stress Management</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class</li></ul></ul><p>Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!</p><p><strong>Learning Outcomes of Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to build and maintain customer relationships.</li><li>Understand KYC regulations and their application in business.</li><li>Deliver outstanding customer service across various platforms.</li><li>Develop assertiveness and self-confidence in professional settings.</li><li>Manage stress effectively in high-pressure customer service environments.</li><li>Enhance communication skills for clear, impactful interactions.</li></ul><p><strong>Why Prefer this CRM Course?</strong></p><ul><li>Get free <strong>QLS Endorsed Certificates</strong> upon completion of the CRM course</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Course 01: Diploma in Customer Relationship Management (CRM)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Communication Skills</li><li>Module 08: Negotiation Techniques</li><li>Module 09: Conflict Management</li><li>Module 10: Time Management</li><li>Module 11: Handling Customer Complaints</li><li>Module 12: Future of CRM</li></ul><p><strong> Course 02: KYC<br /></strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong> Course 03: Customer Service</strong></p><ul><li>Module 01: Who We Are and What We Do</li><li>Module 02: Establishing Your Attitude</li><li>Module 03: Identifying and Addressing Customer Needs</li><li>Module 04: Generating Return Business</li><li>Module 05: In-Person Customer Service</li><li>Module 06: Giving Customer Service over the Phone</li><li>Module 07: Providing Electronic Customer Service</li><li>Module 08: Recovering Difficult Customers</li><li>Module 09: Understanding When to Escalate</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 10 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*13 = £169)</li><li><strong>CPD Hard Copy Certificate: </strong>Free (Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        130 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>CRM professionals</li><li>KYC analysts</li><li>Job seekers</li><li>Team leaders</li><li>Career changers</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CCTV Operation &amp; Security Management bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Customer Service Representative - £18,000 to £25,000</li><li>KYC Analyst - £25,000 to £40,000</li><li>Communications Manager - £30,000 to £45,000</li><li>Stress Management Coach - £25,000 to £35,000</li><li>Professional CV Writer - £20,000 to £30,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>QLS Endorsed Hard Copy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Hard copy certificate - Included<br /><br /></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Customer Care

Customer Relationship Management (CRM), KYC & Customer Service

<p><strong>*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! ***</strong></p><p>Ignite your dynamic career and strengthen your deep insight knowledge by signing up for CRM Ultimate Masterclass. This CRM Ultimate Masterclass is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.</p><p>We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding CRM Ultimate Masterclass course to improve your pertinent skills. In this easy-to-digest CRM Ultimate Masterclass course, you will get exclusive training, which will enable you to stand out in this competitive market.</p><p>However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this CRM Ultimate Masterclass Programme, you will attain the productivity to succeed in your organisation.</p><p>So, if you are eager to see yourself in a gratifying CRM Ultimate Masterclass career, then enrol in our course today!</p><p><strong>What will make you stand out?</strong></p><p>On completion of this online course, you will gain:</p><ul><li>CPD Certified Course</li><li>After successfully completing this Course, you will receive a <strong>FREE PDF Certificate </strong>as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of CRM Ultimate Masterclass learning materials.</li><li>This course online test with immediate results</li><li>Enroling in this Course has no additional costs.</li><li>You can study and complete this course at your own pace.</li><li>Study for the CRM Ultimate Masterclass course using any <strong>internet-connected device,</strong> such as a computer, tablet, or mobile device.</li></ul><p>The substantial CRM Ultimate Masterclass is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this CRM Ultimate Masterclass just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of CRM Ultimate Masterclass and explore the key topics such as:</p><p><strong>Curriculum:</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p>Therefore, reinforce your knowledge and furnish your skills by enroling in our course. Take one step closer to achieving your goal.</p><p><strong>Show off your new skills with a certificate of completion</strong></p><p>When you have finished all of the course lectures, a digital certificate will be available for download.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This CRM Ultimate Masterclass Course the Right Option for You?</strong></p><p>This CRM Ultimate Masterclass course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course.</p><p>This course is open to everybody. You can access the CRM Ultimate Masterclass course materials from any location in the world and there are no requirements for enrolment.</p><p><strong>You should enrol in this CRM Ultimate Masterclass course if you:</strong></p><ul><li>Aspire to understand CRM Ultimate Masterclass better.</li><li>Already working on CRM Ultimate Masterclass and eager to learn more.</li><li>Is a student pursuing a relevant field of study?</li><li>Trying to get a job in CRM Ultimate Masterclass-related fields.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this CRM Ultimate Masterclass course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive course is to help you toward your dream career. So, complete this CRM Ultimate Masterclass course and enhance your skills to explore opportunities in relevant areas.</p>
                        </div>

NextGen Learning

Salesforce Certified Marketing Cloud Email Specialist

CRM Ultimate Masterclass

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now</strong></p><p>No matter what industry are you in, customers are the lifeblood of every business! And <strong>happy customers</strong> mean <strong>healthy business</strong>. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way.</p><p>Our comprehensive bundle on <strong>Customer Relationship Management (CRM)</strong>will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability.</p><p>So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you.</p><p><strong>What will you learn from this Customer Relationship Management (CRM) bundle:</strong></p><ul><li>Become fully aware of CRM, its fundamentals, strategies and the future of CRM</li><li>Explore KYC, CDD, AML and methods to carry out KYC and AML</li><li>Gain an acute understanding of communication, its principles and fundamentals</li><li>Learn about customer service, how to focus on customers and to establish an action plan</li><li>Get a detailed overview of phone-based customer service and customer service communication strategies</li><li>Gain knowledge of hospitality management and the process of development and training in the hospitality industry</li><li>Discover how to work effectively across cultures</li><li>Unveil the secret tricks of the formula of talking with strangers</li><li>Fully understand performance management and conflict management</li><li>Acquire the knowledge, skills and guidelines of stress management</li></ul><p>Along with this <strong>Customer Relationship Management </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p><p><strong>What other courses are included with this Customer Relationship Management?</strong></p><ul><li><strong>Course 1:</strong> Know Your Customer (KYC)<strong><br /></strong></li><li><strong>Course 2: </strong>Effective Communication Skills<strong><br /></strong></li><li><strong>Course 3: </strong>Retail Management - Level 5<strong><br /></strong></li><li><strong>Course 4: </strong>Phone-Based Customer Service<strong><br /></strong></li><li><strong>Course 5: </strong>Hospitality and Accommodation Management<strong><br /></strong></li><li><strong>Course 6:</strong> Working Effectively Across Cultures<strong><br /></strong></li><li><strong>Course 7: </strong>The Formula to Talk with Strangers<strong><br /></strong></li><li><strong>Course 8: </strong>Performance Management</li><li><strong>Course 9: </strong>Conflict Management</li><li><strong>Course 10:</strong> Stress Management Training</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><p>Curriculum</p><p><strong>Course 1: Customer Relationship Management</strong></p><ul><li>Introduction to Customer Relationship Management</li><li>Customer Relationship Management Fundamentals</li><li>CRM Strategies</li><li>Data Analysis in Customer Relationship Management</li><li>Customer Relationship Management Databases</li><li>Deepening Customer Relationship</li><li>Handling Customer Complaints</li><li>Future of CRM</li></ul><p><strong>Course 2: Know Your Customer (KYC)</strong></p><ul><li>Introduction to KYC</li><li>Customer Due Diligence</li><li>AML (Anti-Money Laundering)</li><li>KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Regulations to be Complied by Industries</li><li>Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>Course 3: Effective Communication Skills</strong></p><ul><li>Introduction To Communication - Goals &amp; Benefits</li><li>Key Principles Of Communication</li><li>We are Always Communicating</li><li>Fundamentals Of Communication - Part 1</li><li>Fundamentals Of Communication - Part 2</li><li>Great Communication Tips - Part 1</li><li>Great Communication Tips - Part 2</li><li>Self-Talk &amp; Powerful Language</li><li>Miscommunication</li><li>Still MORE Great Tips! Part 1</li><li>Still MORE Great Tips! Part 2</li><li>Still MORE Great Tips! Part 3</li><li>Final Thoughts and Suggestions</li><li>PROMO Communication (BEST)</li></ul><p><strong>Course 4: Retail Management - Level 5<br /></strong></p><ul><li>Module 01: Introduction to Retail Management</li><li>Module 02: Retail Strategy</li><li>Module 03: Retail Buying and Merchandising</li><li>Module 04: Retail Pricing</li><li>Module 05: Supply Chain Management in Retailing</li><li>Module 06: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 07:Importance of Consumer Behaviour</li><li>Module 08: Taking Trends and Targeting Customers Effectively</li><li>Module 09: The Importance of Communicating with Customers</li><li>Module 10: Choosing a Retail Location</li><li>Module 11: Retail Psychology</li><li>Module 12: Negotiate the Right Deal with Suppliers</li><li>Module 13: Develop Store Security Procedures</li><li>Module 14: Management Skills for Leading Your Team</li><li>Module 15: Selling in Multiple Channels</li><li>Module 16: Retail Brand Management</li><li>Module 17: Health &amp; Safety for Retail Stores</li><li>Module 18: Consumer Rights Act</li></ul><p><strong>Course 5: Phone-Based Customer Service</strong></p><ul><li>Introduction to Customer Service</li><li>What's Different about Good Customer Service?</li><li>Customer Relationship Management</li><li>Customer Service Communication Strategies</li><li>Aspects of Phone Etiquette</li><li>Building Rapport Over the Phone</li><li>Inbound and Outbound Calls</li><li>Active Listening and Managing Tough Callers</li><li>Managing Interoffice Calls and Voicemail</li><li>Problem Solving over the Phone</li><li>Intra Organisation Dealings</li><li>Measuring Customer Service</li></ul><p><strong>Course 6: Hospitality and Accommodation Management</strong></p><ul><li>Introduction to Hospitality Management</li><li>An Overview of Hotel Industry</li><li>The Process of Selection and Recruitment in Hospitality Industry</li><li>The Process of Development and Training in Hospitality Industry</li><li>Management of Front Office Operations</li><li>Management of Housekeeping, Engineering and Security Operations</li><li>Management of Food and Beverage Operations</li><li>Management of Service Quality in Hospitality Industry</li><li>Marketing in Travel and Tourism Business</li><li>Accounting in Hospitality Industry</li><li>Customer Satisfaction</li><li>E-Hospitality and Technology</li></ul><p><strong>Course 7: Working Effectively Across Cultures</strong></p><ul><li>Introduction</li><li>Cultural identity</li><li>OBSERVE</li><li>Learn</li><li>APPLY</li><li>More practical TIPS</li><li>Wrap up</li></ul><p><strong>Course 8: The Formula to Talk with Strangers</strong></p><ul><li>Course Overview</li><li>The Formula</li><li>Summary</li><li>End</li></ul><p><strong>Course 9: Performance Management</strong></p><ul><li>Introduction</li><li>Performance</li><li>Key Performance Indicators</li><li>Reporting</li><li>Rewarding</li><li>Conclusion</li></ul><p><strong>Course 10: Conflict Management</strong></p><ul><li>Unit 01: Introduction</li><li>Unit 02: Understand the Keys to Conflict</li><li>Unit 03: How Misunderstandings Arise and the Solution</li><li>Unit 04: Personality Types in Conflict</li><li>Unit 05: Escalation of Conflict</li><li>Unit 06: De-escalating Conflict</li><li>Unit 07: Closing Section</li></ul><p><strong>Course 11: Stress Management Training</strong></p><ul><li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this <strong>Customer Relationship Management (CMR) </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>Customer Relationship Management (CMR) </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as:</p><ul><li>CRM Analyst</li><li>CRM Consultant</li><li>CRM Developer</li><li>CRM Executive</li><li>CRM Manager</li><li>CRM Specialist</li></ul><p>And many more!</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Relationship Management (CRM)</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Know Your Customer (KYC)

Customer Experience Management

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.</p><p>From the fundamentals of <strong>Customer Relationship Management</strong> and <strong>Public Relations</strong> strategies to the nuances of <strong>Phone-based Customer Service</strong> and <strong>KYC</strong> protocols, this bundle offers a deep insight into <strong>Customer Service Excellence</strong>. It also includes specialised training in <strong>Hospitality</strong>, <strong>Service Helpdesk</strong>, and <strong>Technical support</strong>, along with personal development courses like <strong>Assertiveness</strong>, <strong>Conflict resolution</strong>, and <strong>Effective Communication Skills</strong>.</p><p><strong>Courses Included In this CRM Training Are:</strong></p><ul><li><strong> Course 01:</strong> Customer Relationship Management</li><li><strong> Course 02:</strong> PR: Public Relation</li><li><strong> Course 03:</strong> Phone-Based Customer Service</li><li><strong> Course 04:</strong> Know Your Customer (KYC)</li><li><strong> Course 05:</strong> Customer Service - Representative</li><li><strong> Course 06:</strong> Customer Service &amp; Environment</li><li><strong> Course 07:</strong> Patient Customer Service Training</li><li><strong> Course 08:</strong> Customer Service Fraud Officer</li><li><strong> Course 09:</strong> Service Helpdesk &amp; Technical Support</li><li><strong> Course 10:</strong> Call Centre Training</li><li><strong> Course 11:</strong> Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li><strong> Course 12:</strong> Assertiveness and Self Confidence Development</li><li><strong> Course 13:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong> Course 14:</strong> Hotel Management with Hotel Receptionist and Hospitality Management</li><li><strong> Course 15:</strong> Professional Waiter Diploma</li><li><strong> Course 16:</strong> Receptionist Skills</li><li><strong> Course 17:</strong> Conflict Resolution</li><li><strong> Course 18:</strong> Decision-Making and Critical Thinking Training</li><li><strong> Course 19:</strong> Developing Interpersonal Skills Course</li><li><strong> Course 20:</strong> Effective Communication Skills</li></ul><p>Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!</p><p><strong>Learning Outcomes of the CRM, PR &amp; Phone-Based Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to enhance customer loyalty and retention.</li><li>Develop effective PR skills for managing public perception and communication.</li><li>Deliver exceptional phone-based customer service across industries.</li><li>Understand and implement KYC procedures for customer verification.</li><li>Enhance customer service skills specifically tailored for hospitality management.</li><li>Improve interpersonal, decision-making, and critical thinking skills.</li></ul><p><strong>Why Choose Our CRM, PR &amp; Phone-Based Customer Service Bundle?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of the CRM bundle</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong> Course Curriculum </strong></p><p><strong> Course 01: Diploma in Customer Relationship Management at QLS Level 4</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong> Course 02: PR: Public Relation</strong></p><ul><li>Module 01: Introduction to Public Relations</li><li>Module 02: Concepts of Public Relations</li><li>Module 03: Management and Organisation of Public Relations</li><li>Module 04: Public Relations Tactics and Research</li><li>Module 05: Major Fields of Public Relations Practice Part I</li><li>Module 06: Major Fields of Public Relations Practice Part II</li><li>Module 07: Social Media and PR</li><li>Module 08: Public Speaking</li><li>Module 09: Power of Storytelling</li><li>Module 10: Becoming an Influencer</li><li>Module 11: Importance of Body Language</li><li>Module 12: Implementing CSR</li><li>Module 13: Performance Evaluation and Performance Reporting</li><li>Module 14: Cross-Cultural Awareness</li><li>Module 15: Cross-Cultural Communication</li><li>Module 16: Corporate Cross-Cultural Awareness</li><li>Module 17: Cultural Values</li><li>Module 18: Working with and Managing a Culturally Diverse Team</li><li>Module 19: Defamation</li><li>Module 20: Crisis management</li><li>Module 21: Media Regulatory Bodies</li><li>Module 22: Ethics: Professionalism in Public Relations</li><li>Module 23: Decision Making with Critical Thinking</li></ul><p><strong> Course 03: Phone-Based Customer Service</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 17 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*20 = £260)</li><li><strong>CPD Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The Title Course: Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        310 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>PR professionals</li><li>Hospitality staff</li><li>Call centre agents</li><li>Anyone in service</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CRM bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Public Relations Officer - £25,000 to £40,000</li><li>Call Centre Manager - £28,000 to £45,000</li><li>Patient Service Specialist - £20,000 to £35,000</li><li>Hotel Receptionist/Manager - £18,000 to £30,000</li><li>Customer Service Trainer - £25,000 to £40,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Customer Relationship Management CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>Diploma in Customer Relationship Management at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Hard copy certificate - Included</em></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

CRM, PR & Phone-Based Customer Service

<p>Delve into the CRM (Customer Relationship Management)'s principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 3,4 with a certificate of level 4 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of CRM (Customer Relationship Management). The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building </strong><strong>training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of CRM (Customer Relationship Management) as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 3</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li></ul> <p><strong>Level</strong><strong>4</strong></p> <ul> <li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level4QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of CRM (Customer Relationship Management), you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the CRM (Customer Relationship Management) issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

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