Name: Data Analysis (Data Analytics) and Business Modelling Course
Price: 21 GBP
Availability: InStock

Embark on an exhilarating journey into the dynamic realm of Marketing, Advertising, and Public Relations (PR). In today's digital age, where every interaction matters, mastering the intricacies of these disciplines opens doors to boundless opportunities. With over the demand for skilled professionals in this field is skyrocketing. Our comprehensive Marketing, Advertising &amp; PR course delves deep into the fundamentals and advanced strategies, from understanding consumer behaviour to crafting compelling brand narratives.Explore the nuances of market segmentation, product lifecycle management, and integrated marketing communications. Unravel the art of impactful advertising, strategic PR management, and crisis handling in the digital era. With practical insights and theoretical frameworks, navigate through the ever-evolving landscape of social media and digital marketing. Gain a holistic understanding of ethics and professionalism integral to successful PR practices. Join us and unlock your potential to thrive in this exciting industry.Key Features:<ul><li>CPD Certified</li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul>This course covers essential topics including understanding consumer behavior, developing effective product and branding strategies, conducting market research, and utilizing various marketing channels such as advertising, sales promotion, personal selling, and digital marketing to create successful marketing campaigns and reach target audiences effectively.This PR : Public Relation course covers foundational aspects of Public Relations, including its principles, tactics, and management. It explores essential topics such as organizational strategies, research methods, crisis management, and ethical considerations. Emphasizing social media's role, it equips students with vital skills for navigating diverse PR fields ethically and professionally.Course Curriculum:Course 01: Marketing<ul><li>Module 01: Basics of Marketing</li><li>Module 02: The Marketing Process</li><li>Module 03: Strategic Marketing</li><li>Module 04: Marketing Environment</li><li>Module 05: Market Segmentations</li><li>Module 06: Consumer Buying Behaviour</li><li>Module 07: Business Markets and Buying Behaviour</li><li>Module 08: Marketing Research</li><li>Module 09: Product Strategy</li><li>Module 10: Branding Strategy</li><li>Module 11: Product Life Cycle</li><li>Module 12: Pricing Strategy</li><li>Module 13: Marketing Channels</li><li>Module 14: Integrated Marketing Communications</li><li>Module 15: Advertising and Sales Promotion</li><li>Module 16: Personal Selling and Public Relations</li><li>Module 17: Direct and Digital Marketing</li></ul>Course 02: PR : Public Relation<ul><li>Module 01: Introduction to Public Relations</li><li>Module 02: Concepts of Public Relations</li><li>Module 03: Management and Organisation of Public Relations</li><li>Module 04: Public Relations Tactics and Research</li><li>Module 05: Major Fields of Public Relations Practice Part I</li><li>Module 06: Major Fields of Public Relations Practice Part II</li><li>Module 07: Social Media and PR </li><li>Module 08: Crisis management</li><li>Module 09: Ethics &amp; Professionalism in Public Relations</li></ul>Learning Outcomes:<ul><li>Understand core marketing principles and strategic frameworks.</li><li>Analyze consumer behaviour for effective marketing strategies.</li><li>Develop comprehensive product and branding strategies.</li><li>Implement integrated marketing communications across various channels.</li><li>Execute tactical public relations initiatives with ethical considerations.</li><li>Manage crises and maintain brand reputation effectively.</li></ul>AccreditationAll of our courses, including the Marketing, Advertising &amp; PR Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.CertificationOnce you've successfully completed your Marketing, Advertising &amp; PR Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.AssessmentAt the end of the Marketing, Advertising &amp; PR Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.<h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 25 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 <ul><li>Aspiring marketing professionals seeking comprehensive knowledge.</li><li>Individuals aiming to excel in advertising and sales promotion roles.</li><li>PR enthusiasts looking to master strategic communication.</li><li>Entrepreneurs desiring to build strong brand identities.</li><li>Career changers exploring opportunities in dynamic industries.</li></ul>
 </div><h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 Learners do not require any prior qualifications to enrol on this Advertising &amp; PR Course. You just need to have an interest in Advertising &amp; PR Course.
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 <ul><li>Marketing Manager - £40K to £60K/year.</li><li>Advertising Account Executive - £20K to £30K/year.</li><li>PR Specialist - £25K to £45K/year.</li><li>Brand Manager - £35K to £50K/year.</li><li>Digital Marketing Strategist - £30K to £45K/year.</li></ul>
 </div><h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Digital certificate</h4>
 
 Digital certificate -
 Included
 
 <div>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</div>
 <h4>Hard copy certificate</h4>
 
 Hard copy certificate -
 Included
 
 <div>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</div>

 </div>

Training Express

Marketing, Advertising & PR Course

General Admission

Step into a world of clarity and efficiency with our 'Organizing Paper Clutter' course, an enlightening journey designed to transform your relationship with paper. Begin with an introduction that sets the stage for a life-changing experience, showing you the art of mastering the chaos of paper clutter. This course doesn't just teach organization; it instills a mindset of minimalism and efficiency. Discover the different forms of paper clutter and the profound benefits of bringing order to your paper world, setting a precedent for a more organized life.
Delve into the heart of clutter management with a structured plan to kick-start your decluttering process. Learn what documents are essential to keep and the art of releasing those that no longer serve a purpose. As you progress, the course offers step-by-step guidance on decluttering, organizing, and finding the perfect home for your papers. Embrace the digital age with lessons on going paperless, including application recommendations tailored to streamline your organizational process. The final modules provide keys to maintaining your newfound order, complemented by real-life examples from various contexts like managing receipts, personal finances, and even orchestrating a home office. This course doesn't just organize your papers; it reorganizes your life.
Learning Outcomes
<ul>
<li>Master strategies to effectively tackle paper clutter.</li>
<li>Develop a personalized plan for paper organization.</li>
<li>Learn essential skills in deciding what papers to retain or discard.</li>
<li>Transition smoothly to a paperless environment.</li>
<li>Implement and maintain an efficient paper management system.</li>
</ul>
<h3>Why choose this Organizing Paper Clutter course?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Who is this Organizing Paper Clutter course for?</h3>
<ul>
<li>Individuals struggling with personal or office paper clutter.</li>
<li>Home office owners seeking efficient organization methods.</li>
<li>Professionals in administrative or secretarial roles.</li>
<li>Anyone aspiring to a minimalist, organized lifestyle.</li>
<li>Digital transition enthusiasts looking to reduce paper usage.</li>
</ul>
<h3>Career path</h3>
<ul>
<li>Professional Organizer - £20,000 to £30,000</li>
<li>Administrative Assistant - £18,000 to £25,000</li>
<li>Office Manager - £24,000 to £35,000</li>
<li>Document Control Specialist - £22,000 to £33,000</li>
<li>Records Manager - £25,000 to £40,000</li>
<li>Digital Transition Consultant - £30,000 to £45,000</li>
</ul>
<h3>Prerequisites</h3>
This Organizing Paper Clutter does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Organizing Paper Clutter was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Certification</h3>
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">About this Course</td>
				</tr>
								<tr>
					<td></td>
					<td>Tame the Paper Clutter Introduction</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Tame the Paper Clutter</td>
				</tr>
								<tr>
					<td></td>
					<td>Forms of Paper Clutter</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Benefits of Taming the Paper Clutter</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Building a Plan to Get Started</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What to Keep</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Letting Go of Difficult Papers</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Steps of Decluttering</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Organizing and Finding Homes</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Going Paperless and Application Recommendations</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Keys to Successful Maintenance</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td colspan="4">Real Life Examples</td>
				</tr>
								<tr>
					<td></td>
					<td>Dealing with Receipts</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Personal Finances</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Month Closure</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Creating A System</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Home Office</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Organizing my to-do lists Analog Task manager - Emilio's System</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Paper Management Tips with Daytime 20 Rogers TV</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Next Steps</td>
				</tr>
								<tr>
					<td></td>
					<td>Next Steps</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Organizing Paper Clutter</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Office Skills & Productivity

Online Course Marketing

Online Course Creation

Organizing Paper Clutter

Embark on a journey through the realm of effective communication and persuasion with our 'Content Marketing Certification Course'. This course is a beacon of knowledge for those eager to master the artistry of content creation and strategy. It begins with a foundation in crafting compelling content, vital for anyone looking to excel in the digital age. As you progress, you'll delve into the intricacies of content marketing, learning not just what it is but also how to harness its power to connect with audiences meaningfully. By incorporating modules on idea generation and high-impact content creation, the course ensures your skills remain sharp and relevant.
Further, the course offers specialized insights into developing a robust content marketing strategy. This includes understanding the nuances of a content marketing agency's role and how to tailor your content to meet specific objectives. Additionally, with a focus on content marketing services and how agencies in hubs like London operate, you gain a global perspective. The curriculum also includes search engine optimization (SEO), ensuring your marketing content reaches its intended audience effectively. This comprehensive approach ensures that by the end of the course, you'll be adept at not only creating content but also measuring its success, a critical skill in today's data-driven market.
<h4>Learning Outcomes:</h4>
<ol>
<li>Acquire expertise in generating and executing a content marketing plan.</li>
<li>Develop skills in creating high-impact, engaging marketing content.</li>
<li>Understand and apply effective SEO techniques in content creation.</li>
<li>Gain proficiency in measuring and analyzing marketing success.</li>
<li>Learn to strategize marketing efforts to achieve business goals.</li>
</ol>
<h3>Why buy this Content Marketing Certification Course?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Content Marketing Certification Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this Content Marketing Certification Course course for?</h3>
<ul>
<li>Individuals aspiring to become content marketers.</li>
<li>Marketing team members seeking to enhance their content strategy skills.</li>
<li>Business owners looking to leverage content marketing for growth.</li>
<li>Freelancers aiming to offer marketing services.</li>
<li>Graduates seeking a career in the digital marketing industry.</li>
</ul>
<h3>Prerequisites</h3>
This Content Marketing Certification Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Content Marketing Certification Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
<ul>
<li>Marketing Manager: £35,000 - £50,000 Per Annum</li>
<li>SEO Specialist: £25,000 - £40,000 Per Annum</li>
<li>Digital Marketing Strategist: £30,000 - £45,000 Per Annum</li>
<li>Social Media Manager: £28,000 - £40,000 Per Annum</li>
<li>Copywriter: £20,000 - £35,000 Per Annum</li>
<li>Marketing Analyst: £27,000 - £42,000 Per Annum</li>
</ul><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Content Creation</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Content Creation</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: How to Generate Ideas for Your Content</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Generate Ideas for Your Content</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: How to Create High-Impact Content</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Create High-Impact Content</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Introduction to Content Marketing</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Content Marketing</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: The Benefits of Content Marketing</td>
				</tr>
								<tr>
					<td></td>
					<td>The Benefits of Content Marketing</td>
					<td> </td>
					<td> 00:37:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Content Marketing Strategy Development</td>
				</tr>
								<tr>
					<td></td>
					<td>Content Marketing Strategy Development</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Search Engine Optimisation</td>
				</tr>
								<tr>
					<td></td>
					<td>Search Engine Optimisation</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Measuring the Success of Your Content Marketing</td>
				</tr>
								<tr>
					<td></td>
					<td>Measuring the Success of Your Content Marketing</td>
					<td> </td>
					<td> 00:40:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Content Marketing Certification Course</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Content Marketing

Digital Marketing

Video Marketing

Media Marketing

Google Digital Marketing

Content Marketing Certification Course

Embark on a crucial journey of empowerment with our course, 'Internet Safety: Safeguarding Children.' In a world where digital presence is almost inevitable for children, this course equips you with the knowledge to protect and guide them. The first module introduces the concept of internet safety, setting a solid foundation for understanding the digital challenges faced by children. This course is not just about imparting knowledge; it's about equipping you with the tools to create a safer online environment for the younger generation. As you navigate through the intricacies of online privacy and appropriate content, the course transforms your concern into competence, enabling you to confidently handle complex digital interactions that children encounter.
Progress through the modules to gain a profound understanding of cyberbullying and internet grooming - two of the most pressing concerns in the digital age. The course goes beyond theoretical knowledge, providing practical solutions and strategies to safeguard children effectively. Explore the responsible use of social media and mobile devices, and acquire skills to monitor your child's internet usage effectively. The final sections address the often-overlooked issue of internet addiction, teaching you how to identify, prevent, and overcome it. This comprehensive course is a blend of awareness, prevention, and action, aimed at making the internet a safer space for children.
Learning Outcomes
<ul>
<li>Understand the key concepts of internet safety for children.</li>
<li>Recognise the importance of privacy and managing online content for young users.</li>
<li>Develop strategies to protect children from cyberbullying and internet grooming.</li>
<li>Learn effective methods for ensuring safe social media and mobile device usage.</li>
<li>Acquire skills to monitor internet use and address internet addiction in children.</li>
</ul>
<h3>Why choose this Internet Safety: Safeguarding Children course?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Who is this Internet Safety: Safeguarding Children course for?</h3>
<ul>
<li>Parents and guardians concerned about their children's online safety.</li>
<li>Educators seeking to implement internet safety measures in schools.</li>
<li>Childcare professionals responsible for children's digital well-being.</li>
<li>Youth workers and counsellors addressing cyberbullying and grooming.</li>
<li>Law enforcement and child protection officers.</li>
</ul>
<h3>Career path</h3>
<ul>
<li>Child Safety Officer: £25,000 - £35,000</li>
<li>School Counsellor: £24,000 - £37,000</li>
<li>Youth Worker: £20,000 - £30,000</li>
<li>Digital Safety Educator: £23,000 - £36,000</li>
<li>Child Protection Specialist: £27,000 - £40,000</li>
<li>Online Content Moderator: £22,000 - £33,000</li>
</ul>
<h3>Prerequisites</h3>
This Internet Safety: Safeguarding Children does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Internet Safety: Safeguarding Children was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Certification</h3>
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: The Concept of Internet Safety for the children</td>
				</tr>
								<tr>
					<td></td>
					<td>The Concept of Internet Safety for the Children</td>
					<td> </td>
					<td> 00:48:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: The Concept of Privacy and Appropriate Online Content</td>
				</tr>
								<tr>
					<td></td>
					<td>The Concept of Privacy and Appropriate Online Content</td>
					<td> </td>
					<td> 00:35:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Cyberbullying</td>
				</tr>
								<tr>
					<td></td>
					<td>Cyberbullying</td>
					<td> </td>
					<td> 00:41:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Internet Grooming</td>
				</tr>
								<tr>
					<td></td>
					<td>Internet Grooming</td>
					<td> </td>
					<td> 00:43:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Appropriate Measures for Safeguarding Your Child</td>
				</tr>
								<tr>
					<td></td>
					<td>Appropriate Measures for Safeguarding Your Child</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Safe Use of Social Media</td>
				</tr>
								<tr>
					<td></td>
					<td>Safe Use of Social Media</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Mobile Device Safety</td>
				</tr>
								<tr>
					<td></td>
					<td>Mobile Device Safety</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Tools and Tips for Monitoring Child's Internet Use</td>
				</tr>
								<tr>
					<td></td>
					<td>Tools and Tips for Monitoring Child's Internet Use</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Identifying, Preventing and Overcoming Internet Addiction</td>
				</tr>
								<tr>
					<td></td>
					<td>Identifying, Preventing and Overcoming Internet Addiction</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Internet Safety: Safeguarding Children</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Child Exploitation Online Protection (CEOP)

Child Safeguarding

Cyber Security

Online Safeguarding

Internet Safety

ICDL (International Certification of Digital Literacy)

Internet Safety: Safeguarding Children

<div>
<div>
<div>
<div>
<div>
<div>
Embark on an exciting journey into digital marketing business with our comprehensive course, 'Digital Marketing Business Tips.' In today's dynamic business landscape, understanding how to start digital marketing business is paramount for success. Through this course, we delve into the intricacies of digital marketing and how it can significantly boost the growth of small businesses. From harnessing the power of social media to mastering Google's search and display network, we equip you with the tools and knowledge needed to thrive in the digital age.
Unlock the potential of digital marketing for small businesses and learn why it's a game-changer. Discover how digital marketing helps businesses of all sizes reach their target audience more effectively, increase brand visibility, and drive sales. Whether you're a budding entrepreneur or a seasoned business owner, embracing digital marketing is essential for staying competitive in today's market. Our course provides practical insights and strategies to establish and grow your digital marketing agency for small businesses, empowering you to succeed in the ever-evolving digital landscape.
Your journey to becoming a digital marketing expert starts here. Focusing on actionable tips and real-world examples, we guide you through digital marketing and sales fundamentals. Learn how to leverage your network to enhance your net worth and understand the importance of commitment in achieving your business goals. By the end of this course, you'll have the confidence and skills to start your own digital marketing business and thrive in an increasingly digital-driven economy.
<h4>Learning Outcomes:</h4>
<ol>
<li>Understand the significance of digital marketing for small businesses.</li>
<li>Master key strategies to start and grow a digital marketing agency for small businesses.</li>
<li>Learn how to leverage internet marketing and social media effectively.</li>
<li>Explore the potential of Google's search and display network in increasing sales.</li>
<li>Develop essential skills to become a digital marketing and sales expert.</li>
</ol>
</div>
</div>
</div>
</div>
</div>
</div>
<h3>Why buy this Digital Marketing Business Tips?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Digital Marketing Business Tips there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this Digital Marketing Business Tips course for?</h3>
<ul>
<li>Aspiring entrepreneurs looking to start a digital marketing business.</li>
<li>Small business owners seeking to enhance their online presence.</li>
<li>Marketing professionals interested in expanding their skill set.</li>
<li>Anyone interested in understanding the impact of digital marketing on business growth.</li>
<li>Individuals eager to pursue a career in digital marketing consultancy.</li>
</ul>
<h3>Prerequisites</h3>
This Digital Marketing Business Tips does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Digital Marketing Business Tips was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
<ul>
<li>Digital Marketing Manager: £30,000 - £50,000 per annum</li>
<li>Social Media Strategist: £25,000 - £40,000 per annum</li>
<li>SEO Specialist: £25,000 - £35,000 per annum</li>
<li>Content Marketing Manager: £28,000 - £45,000 per annum</li>
<li>Sales Executive: £20,000 - £30,000 per annum</li>
</ul><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Digital Marketing Business Tips</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 1: You are Responsible for the Failure or Success of Your Business</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 2: Why Internet Marketing and Social Media are important for Businesses</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 3: How Google Search and Display Network Can Increase Your Sales</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 4: The More You Learn the More You Earn</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 5: Commitment</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 6: Telling is not Selling</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 7: Your Network is your Net-worth</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Unit 8: How to become Digital Marketing and Sales Expert</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Digital Marketing Business Tips</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Internet Marketing

Digital Skills

Digital Marketing Business Tips

In the digital age, the art of presenting is more valuable than ever. 'Present Like A Professional' is a meticulously curated course that delves into the nuances of successful presentations, ensuring that your audience remains engaged and impressed. Beginning with an introductory understanding, the course takes you through the intricate stages of pre-event preparations, launching your talk, maintaining a robust structure, and concluding with a lasting impact. Not stopping there, we also guide you through the smart usage of visual aids, ensuring your presentations are both compelling and informative.
Learning Outcomes
<ul>
<li>Gain insights into the significance and objective of professional presentations.</li>
<li>Master the techniques to prepare effectively before any speaking event.</li>
<li>Develop the expertise to initiate and conclude your presentations with impact.</li>
<li>Understand and apply a strong structure to maintain audience engagement.</li>
<li>Acquire the knowledge of integrating visual aids to enhance your talk's effectiveness.</li>
</ul>
<h3>Why buy this Present Like A Professional course?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Present Like A Professional there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this Present Like A Professional course for?</h3>
<ul>
<li>Individuals aiming to enhance their public speaking skills.</li>
<li>Team leaders wanting to convey ideas with clarity and conviction.</li>
<li>Educators desiring to make their lectures more engaging.</li>
<li>Entrepreneurs looking to pitch their concepts convincingly.</li>
<li>Any professional aiming to make a mark in meetings and seminars.</li>
</ul>
<h3>Prerequisites</h3>
This Present Like A Professional does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Present Like A Professional was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
<ul>
<li>Public Speaking Coach: Average salary: £40,000 - £60,000</li>
<li>Corporate Trainer: Average salary: £30,000 - £50,000</li>
<li>Keynote Speaker: Average salary: £45,000 - £80,000</li>
<li>Lecturer: Average salary: £35,000 - £55,000</li>
<li>Business Consultant: Average salary: £50,000 - £90,000</li>
<li>Meeting and Event Planner: Average salary: £25,000 - £45,000</li>
</ul><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Section 01: INTRODUCTION, OVERVIEW AND RATIONALE OF THE COURSE</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The fear is REAL</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Guilty as charged - the problem laid bare!</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What it's NOT (No patronizing!)</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 02: BEFORE THE EVENT</td>
				</tr>
								<tr>
					<td></td>
					<td>The first question to ask</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Be easy to deal with</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>A little research goes a long way</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>'Time your words to fill two thirds'</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Make your presence known</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 03: HOW TO START YOUR TALK</td>
				</tr>
								<tr>
					<td></td>
					<td>PUNCH your audience!</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>By the end of this talk</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 04: A BIT ABOUT STRUCTURE</td>
				</tr>
								<tr>
					<td></td>
					<td>Tell them what you're going to tell them</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Now do the telling</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 05: HOW TO FINISH YOUR TALK</td>
				</tr>
								<tr>
					<td></td>
					<td>No 'fizzling out'</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Questions, Answers - and examples of endings.</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 06: VISUAL AIDS</td>
				</tr>
								<tr>
					<td></td>
					<td>Visual aids</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 07: And Finally...</td>
				</tr>
								<tr>
					<td></td>
					<td>Final tips and hints</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Thank you - and a bonus</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Present Like A Professional</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Executive Presentation

Bar Professional Training Course (BPTC)

Professional Skills Course (PSC)

Presentation Skills

Present Like A Professional

<h3>Overview</h3>
In the dynamic world of business, a proficient Admin Support Assistant can serve as the backbone of operational efficiency. Our course, 'Admin Support Assistant', is crafted with utmost care to polish your skills, turning you into a sought-after administrative virtuoso. Embark on a journey through eleven comprehensive modules, each one unravelling the intricacies of roles such as a Personal Assistant and the nuances of pivotal skills like Time Management and Business Writing. By the culmination of this course, not only will you be adept in the art of effective communication through body language, but also harness the power of tools like Excel and PowerPoint to enhance your productivity.
Choosing our course is your ticket to unlocking a world of opportunities. As the world transitions to a digital age, the demand for skilful Administrative Support Assistants who can navigate both conventional and contemporary tasks is on the rise. From understanding Telephone Etiquette to getting familiar with Excel and PowerPoint basics, every module is your stepping stone to administrative mastery.
Learning Outcomes
<ol>
<li>Comprehend the essential roles and responsibilities associated with administrative support and personal assisting.</li>
<li>Acquire proficiency in streamlined Administrative Management techniques.</li>
<li>Establish robust organisational methodologies for efficient task management.</li>
<li>Enhance professional communication through impeccable Telephone Etiquette.</li>
<li>Elevate written correspondence through advanced Business Writing strategies.</li>
<li>Prioritise and allocate tasks effectively with honed Time Management abilities.</li>
<li>Enhance interpersonal connections and understandings by interpreting body language cues and applying effective communication strategies.</li>
</ol>
<h3>Why buy this Admin Support Assistant course?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Admin Support Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this Admin Support Assistant course for?</h3>
<ul>
<li>Novices keen on forging a path in the domain of administrative functions.</li>
<li>Existing administrative personnel with aspirations to broaden their expertise.</li>
<li>Business owners desiring a deeper grasp on administrative procedures for optimised operations.</li>
<li>Individuals on the job hunt, seeking an advantage in the corporate arena.</li>
<li>Sector-shifters focusing on transitioning into administrative and support roles.</li>
</ul>
<h3>Prerequisites</h3>
This Admin Support Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
<ul>
<li>Operations Coordinator: £24,000 - £36,000 Per Annum</li>
<li>Receptionist (proficient in Telephone Etiquette): £18,000 - £26,000 Per Annum</li>
<li>Business Communications Specialist: £30,000 - £45,000 Per Annum</li>
<li>Workshop Facilitator (focusing on Body Language and Effective Communication): £27,000 - £39,000 Per Annum</li>
<li>Meeting &amp; Events Planner: £22,000 - £35,000 Per Annum</li>
</ul>
 <div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Personal Assistant</td>
				</tr>
								<tr>
					<td></td>
					<td>Personal Assistant</td>
					<td> </td>
					<td> 01:23:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Admin Support</td>
				</tr>
								<tr>
					<td></td>
					<td>Admin Support</td>
					<td> </td>
					<td> 01:54:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Administrative Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Administrative Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Organisational Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td> 01:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Telephone Etiquette</td>
				</tr>
								<tr>
					<td></td>
					<td>Telephone Etiquette</td>
					<td> </td>
					<td> 01:07:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Business Writing</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Writing</td>
					<td> </td>
					<td> 01:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Time Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Time Management</td>
					<td> </td>
					<td> 01:09:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Body Language and Effective Communication</td>
				</tr>
								<tr>
					<td></td>
					<td>Body Language and Effective Communication</td>
					<td> </td>
					<td> 01:23:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Meeting Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Meeting Management</td>
					<td> </td>
					<td> 01:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Admin Support Assistant</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Admin Support Assistant</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
				</tbody></table></div>

			</div>

Secretarial & PA

Administrative Assistant

Accounts Assistant

Office Administration

Business Admin

Support Assistant

Admin Support Assistant

Dive into the realm of 'Service Helpdesk &amp; Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain.
Learning Outcomes
<ul>
<li>Acquire proficiency in managing both inbound and outbound telephonic communications.</li>
<li>Understand and implement superior telephone etiquette and rapport-building techniques.</li>
<li>Develop the ability to address challenging callers through active listening and effective problem-solving methods.</li>
<li>Master organisational, record-keeping, and business writing proficiencies to streamline operations.</li>
<li>Enhance customer relationships with tailored strategies and effective planning.</li>
</ul>
<h3>Why buy this Service Helpdesk &amp; Technical Support Course course?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Service Helpdesk &amp; Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this Service Helpdesk &amp; Technical Support Course course for?</h3>
<ul>
<li>Individuals keen on spearheading telecommunication efforts within a corporate setting.</li>
<li>Aspiring customer service representatives aiming for excellence in their roles.</li>
<li>Managers seeking to refine their team's telecommunication procedures and protocols.</li>
<li>Entrepreneurs wanting to establish robust communication lines in their ventures.</li>
<li>Any professional eager to augment their telephone-based interaction skills.</li>
</ul>
<h3>Prerequisites</h3>
This Service Helpdesk &amp; Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk &amp; Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
<ul>
<li>Helpdesk Technician: £20,000 - £26,000</li>
<li>Technical Support Specialist: £25,000 - £32,000</li>
<li>Customer Service Representative: £18,000 - £24,000</li>
<li>Communication Coordinator: £23,000 - £29,000</li>
<li>Customer Relationship Manager: £30,000 - £40,000</li>
<li>Telecommunication Specialist: £28,000 - £35,000</li>
</ul><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Managing Interoffice Calls and Voicemail</td>
				</tr>
								<tr>
					<td></td>
					<td>Managing Interoffice Calls and Voicemail</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Aspects of Phone Etiquette</td>
				</tr>
								<tr>
					<td></td>
					<td>Aspects of Phone Etiquette</td>
					<td> </td>
					<td> 00:32:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Business Telephone Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Telephone Skills</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Building Rapport Over the Phone</td>
				</tr>
								<tr>
					<td></td>
					<td>Building Rapport Over the Phone</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Inbound and Outbound Calls</td>
				</tr>
								<tr>
					<td></td>
					<td>Inbound and Outbound Calls</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Active Listening and Managing Tough Callers</td>
				</tr>
								<tr>
					<td></td>
					<td>Active Listening and Managing Tough Callers</td>
					<td> </td>
					<td> 00:29:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Mail Services and Shipping</td>
				</tr>
								<tr>
					<td></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Intra Organisation Dealings</td>
				</tr>
								<tr>
					<td></td>
					<td>Intra Organisation Dealings</td>
					<td> </td>
					<td> 00:36:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Problem Solving over the Phone</td>
				</tr>
								<tr>
					<td></td>
					<td>Problem Solving over the Phone</td>
					<td> </td>
					<td> 01:05:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Record Keeping and Filing Systems</td>
				</tr>
								<tr>
					<td></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td> 00:29:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Business Writing Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td> 00:42:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Organisational Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td> 01:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Communication Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Customer Relationship Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td> 00:43:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 15: Effective Planning and Scheduling</td>
				</tr>
								<tr>
					<td></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td> 00:47:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 16: Invoicing/Petty Cash</td>
				</tr>
								<tr>
					<td></td>
					<td>InvoicingPetty Cash</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
				</tbody></table></div>

			</div>

Customer Service

Service Helpdesk & Technical Support

Business Communication Skills

Computer Skills

Service Helpdesk & Technical Support Course

<h3>Overview</h3>
In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation.
Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise.
Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep.
Learning Outcomes
<ol>
<li>Understand the foundational principles of effective customer service management.</li>
<li>Develop a positive, solution-oriented attitude towards customer interactions.</li>
<li>Recognise and aptly address diverse customer needs to ensure satisfaction.</li>
<li>Strategise and implement techniques to ensure return business and loyalty.</li>
<li>Deliver outstanding customer service face-to-face, telephonically, and digitally.</li>
<li>Acquire expertise in managing and recovering challenging customer scenarios.</li>
<li>Distinguish between situations that can be resolved independently and those requiring escalation.</li>
</ol>
<h3>Why buy this Customer Service Management: Recovering Difficult Customers?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this course for?</h3>
This Customer Service Management: Recovering Difficult Customers is suitable for: 
<ul>
<li>Aspiring customer service managers aiming to excel in their roles.</li>
<li>Businesses seeking to elevate their customer service standards.</li>
<li>Frontline staff keen on enhancing their customer interaction techniques.</li>
<li>Team leads or supervisors in charge of customer service departments.</li>
<li>Entrepreneurs aiming to build a robust customer-centric model.</li>
</ul>
<h3>Prerequisites</h3>
This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
<ul>
<li>Customer Service Manager: £25,000 - £45,000 Annually</li>
<li>Client Relationship Officer: £28,000 - £50,000 Annually</li>
<li>Customer Retention Specialist: £24,000 - £40,000 Annually</li>
<li>Call Centre Supervisor: £22,000 - £35,000 Annually</li>
<li>Customer Experience Strategist: £30,000 - £55,000 Annually</li>
<li>Digital Customer Service Analyst: £27,000 - £52,000 Annually</li>
</ul><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Customer Service Management: Recovering Difficult Customers</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One: Who We Are and What We Do</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two: Establishing Your Attitude</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three: Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four: Generating Return Business</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five: In-Person Customer Service</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six: Giving Customer Service over the Phone</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven: Providing Electronic Customer Service</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight: Recovering Difficult Customers</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine: Understanding When to Escalate</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Customer Service Management: Recovering Difficult Customers</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Customer Service Management: Recovering Difficult Customers</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
				</tbody></table></div>

			</div>

Customer Care

Customer Relationship Management

Dealing With Difficult Customers

Customer Experience Management

Customer Service Management: Recovering Difficult Customers

Data Analysis (Data Analytics) and Business ModellingIn today's digital age, mastering Data Analysis is paramount for professionals across industries. This course equips individuals with the necessary skills to navigate the vast realm of data, from basic analytics to sophisticated techniques. With modules covering everything from statistics and data mining to Excel proficiency and visualisation tools, students gain a comprehensive understanding of Data Analysis methodologies. Moreover, Business Modelling adds another dimension by integrating strategic analysis, financial modelling, and risk management into the curriculum.As the demand for data-savvy professionals continues to surge, particularly in the UK with a projected 20% increase in job opportunities, mastering Data Analysis and Business Modelling opens doors to lucrative career prospects. With an average annual salary of £50,000, individuals who undergo this training are well-positioned to thrive in the rapidly evolving landscape of data-driven decision-making. Embracing this course not only enhances employability but also empowers professionals to drive innovation and success in the modern business world.This Data Analysis (Data Analytics) and Business Modelling Bundle Includes the following Courses : <ul><li>Course 01: Data Analytics</li><li>Course 02: Business Modelling</li></ul>Key Features<ul><li>CPD Certified Data Analysis (Data Analytics) and Business Modelling course.</li><li>Instant e-certificate</li><li>Fully online, interactive Data Analysis (Data Analytics) and Business Modelling course with audio voiceover</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul>But we don't stop there. Our curriculum extends its embrace to the world of business analysis, where you'll navigate through the intricacies of business processes, financial modelling, and strategic formulation. Dive into the realms of risk management and business law, equipping yourself with the knowledge to navigate the complex landscape of commerce with confidence and finesse.Enrol now and unlock the potential to revolutionise industries, shape strategies, and drive innovation through the power of data-driven insights. The journey to becoming a master of data and business awaits, and with our comprehensive curriculum, you'll emerge as a trailblazer in the ever-evolving landscape of modern business.Course Curriculum of this Data Analysis (Data Analytics) and Business Modelling Course:Data Analytics<ul><li>Module 01: Introduction to the World of Data</li><li>Module 02: Basics of Data Analytics</li><li>Module 03: Statistics for Data Analytics</li><li>Module 04: Actions Taken in the Data Analysis Process</li><li>Module 05: Gathering the Right Information</li><li>Module 06: Storing Data</li><li>Module 07: Data Mining</li><li>Module 08: Excel for Data Analytics</li><li>Module 09: Tools for Data Analytics</li><li>Module 10: Data-Analytic Thinking</li><li>Module 11: Data Visualisation That Clearly Describes Insights</li><li>Module 12: Data Visualisation Tools</li></ul>Business Modelling<ul><li>Module 01: Introduction to Business Analysis</li><li>Module 02: Business Processes</li><li>Module 03: Business Analysis Planning and Monitoring</li><li>Module 04: Strategic Analysis and Product Scope</li><li>Module 05: Basic Financial Calculations</li><li>Module 06: Overview of Financial Markets, Financial Assets, and Market Participants</li><li>Module 07: Financial Statement Modelling</li><li>Module 08: Types of Financial Models</li><li>Module 09: Sales and Revenue Model</li><li>Module 10: Cost of Goods Sold and Inventory Model</li><li>Module 11: An Introduction to Business Planning</li><li>Module 12: Strategy Formulation</li><li>Module 13: Strategy Implementation</li><li>Module 14: Risk and Types of Risk</li><li>Module 15: Introduction to Risk Management</li><li>Module 16: Risk Management Process</li><li>Module 17: Understanding Business Law</li><li>Module 18: European Community Law</li><li>Module 19: Contract &amp; Business Law</li><li>Module 20: Consumer Law and Protection</li><li>Module 21: Law of Tort</li><li>Module 22: Company Law</li></ul>Learning Outcomes:<ul><li>Analyse business processes and develop strategic analysis for product scope.</li><li>Understand basic financial calculations and financial statement modelling techniques.</li><li>Create sales, revenue, cost of goods sold, and inventory models.</li><li>Formulate business strategies and implement risk management processes effectively.</li><li>Gain knowledge of business law, including European community law and contract law.</li><li>Apply principles of consumer law, protection, and company law in business modelling.</li></ul>AccreditationAll of our courses, including the Data Analysis (Data Analytics) and Business Modelling Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Data Analysis (Data Analytics) and Business Modelling.CertificationOnce you've successfully completed your Data Analysis (Data Analytics) and Business Modelling Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Data Analysis (Data Analytics) and Business Modelling certifications have no expiry dates, although we recommend renewing them every 12 months.<h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 30 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 This Data Analysis (Data Analytics) and Business Modelling Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Data Analysis (Data Analytics) and Business Modelling Course is ideal for:<ul><li>Business students seeking foundational knowledge in Data Analysis (Data Analytics) and Business Modelling.</li><li>Entrepreneurs aiming to develop and refine their business planning and strategy.</li><li>Professionals transitioning into business analysis or financial modelling roles.</li><li>Small business owners looking to enhance their understanding of financial planning.</li><li>Anyone interested in learning about business law and risk management in business.</li></ul>
 </div><h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 Learners do not require any prior qualifications to enrol on this Data Analysis (Data Analytics) and Business Modelling Course. You just need to have an interest in Data Analysis (Data Analytics) and Business Modelling Course.
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 After completing this Data Analysis (Data Analytics) and Business Modelling Course you will have a variety of careers to choose from. The following job sectors of Data Analysis (Data Analytics) and Business Modelling Course are:<ul><li>Business Analyst</li><li>Financial Analyst</li><li>Risk Manager</li><li>Compliance Officer</li><li>Legal Advisor</li><li>Strategy Consultant</li></ul>
 </div><h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Digital certificate</h4>
 
 Digital certificate -
 Included
 
 <div>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</div>
 <h4>Hard copy certificate</h4>
 
 Hard copy certificate -
 Included
 
 <div>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</div>

 </div>

Data Analysis (Data Analytics) and Business Modelling Course

DATE:&nbsp;Tuesday 24th September 2024TIME:&nbsp;Starting from 10:30am&nbsp;LOCATION:&nbsp;ONLINE (Zoom)<h3 style="margin-right: 0cm; margin-left: 0cm; font-size: 18px; font-family: Aptos, sans-serif; box-sizing: border-box;" id="isPasted" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:18px;font-family:"Aptos",sans-serif;'>*This free workshop is for businesses based in North Essex only, (Braintree, Maldon, Tendring, Colchester and Chelmsford) and is brought to you by the teams at the North Essex Economic Board, Backing Essex Business, and Let&#39;s Do Business Group. If you are based in Essex but outside of the North Essex areas listed above, please get in touch with the team at <a href="mailto:essex@ldbgroup.co.uk" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">essex@ldbgroup.co.uk</a>&nbsp;</h3>Digital PR is tailored for professionals and businesses seeking to master the art of public relations in the digital age. Led by PR expert and regular BBC contributor Sarah Brockwell, this session delves into cutting-edge strategies for effective digital PR, including organic SEO, online reputation management, influencer partnerships, podcasts, blogs, content distribution, and media pitching in the digital realm.Participants will learn how to plan compelling PR campaigns that resonate with online audiences. They will leave knowing how to leverage online publications, and digital tools to amplify brand messaging, generate positive media coverage, and build meaningful relationships with their target audience and target media.Businesses of all stages and sizes as well as Sole Traders will benefit from this workshop.&nbsp;Virtual workshop duration: 2 hours<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="font-size: 15px; font-family: Aptos, sans-serif; margin: 0cm; color: var(--text); box-sizing: border-box;" id="isPasted" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:15px;font-family:"Aptos",sans-serif;margin:0cm;'>This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Backing Essex Business and Let&#39;s Do Business Group.<p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'>Backing Essex Business is undertaking this project jointly with the&nbsp;<a href="https://neeb.org.uk/" target="_blank" title="https://neeb.org.uk/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">North Essex Economic Board (NEEB)</a>. The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.<p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'>This project is funded by the UK Government through the UK Shared Prosperity Fund.<p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'>The UK Shared Prosperity Fund is a central pillar of the UK government&#39;s Levelling Up agenda and provides &pound;2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit&nbsp;<a href="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" target="_blank" title="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus</a><p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'>Please click here to see our&nbsp;<a href="https://backingessexbusiness.co.uk/privacy-policy" target="_blank" title="https://backingessexbusiness.co.uk/privacy-policy" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Privacy Policy</a>. Please note that your details may be shared with the North Essex Economic Board who are funding this project.<p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'> <img src="https://images.cademy.co.uk/bdc6fb76-f48f-4ee1-adb0-87a4b88fa0c4/2d3afdf4-7778-450b-bcbd-4f05ef26db09/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

DATE: Tuesday 24th September 2024
TIME: Starting from 10:30am 
LOCATION: ONLINE (Zoom)
*This free workshop is for businesses based in North Essex only, (Braintree, Maldon, Tendring, Colchester and Chelmsford) and is brought to you by the teams at the North Essex Economic Board, Backing Essex Business, and Let's Do Business Group. If you are based in Essex but outside of the North Essex areas listed above, please get in touch with the team at essex@ldbgroup.co.uk 
Digital PR is tailored for professionals and businesses seeking to master the art of public relations in the digital age. Led by PR expert and regular BBC contributor Sarah Brockwell, this session delves into cutting-edge strategies for effective digital PR, including organic SEO, online reputation management, influencer partnerships, podcasts, blogs, content distribution, and media pitching in the digital realm.
Participants will learn how to plan compelling PR campaigns that resonate with online audiences. They will leave knowing how to leverage online publications, and digital tools to amplify brand messaging, generate positive media coverage, and build meaningful relationships with their target audience and target media.
Businesses of all stages and sizes as well as Sole Traders will benefit from this workshop. 
Virtual workshop duration: 2 hours



This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Backing Essex Business and Let's Do Business Group.
Backing Essex Business is undertaking this project jointly with the North Essex Economic Board (NEEB). The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.
This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus
Please click here to see our Privacy Policy. Please note that your details may be shared with the North Essex Economic Board who are funding this project.




Let’s Do Business Group

Gain an understanding of developing a digital PR strategy at this online webinar.

Digital PR - ONLINE WORKSHOP

<h2>The Power of Vision in the Digital Age</h2>
What's the secret behind running a successful project? Everyone is looking for the magic bullet, the secret sauce, or the universal solution. It's not just a matter of having the right people on the project, it's also knowing what the vision is and what the purpose behind the vision is. But there is more to it. And what are the challenges and opportunities with running a successful project in the digital age? During this session, we elaborate on this and give you some tips to apply this to your project environment as well.
This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.
Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.
Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

IIL Europe Ltd

The Power of Vision in the Digital Age

DATE:&nbsp;Tuesday 22nd October 2024TIME:&nbsp;Starting from 10:30am&nbsp;LOCATION:&nbsp;ONLINE (Zoom)<h3 style="margin-right: 0cm; margin-left: 0cm; font-size: 18px; font-family: Aptos, sans-serif; box-sizing: border-box;" id="isPasted" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:18px;font-family:"Aptos",sans-serif;'>*This free workshop is for businesses based in North Essex only, (Braintree, Maldon, Tendring, Colchester and Chelmsford) and is brought to you by the teams at the North Essex Economic Board, Backing Essex Business, and Let&#39;s Do Business Group. If you are based in Essex but outside of the North Essex areas listed above, please get in touch with the team at <a href="mailto:essex@ldbgroup.co.uk" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">essex@ldbgroup.co.uk</a>&nbsp;</h3>Cyber security is paramount in today&rsquo;s digital age. Explore the best practices for implementing security measures, how to spot fake websites, email, and text scams, as well as the importance of backing up your data and protection of social networking at this online webinar.Businesses of all stages and sizes as well as Sole Traders will benefit from this workshop.&nbsp;Virtual workshop duration: 2 hours<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="font-size: 15px; font-family: Aptos, sans-serif; margin: 0cm; color: var(--text); box-sizing: border-box;" id="isPasted" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:15px;font-family:"Aptos",sans-serif;margin:0cm;'>This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Backing Essex Business and Let&#39;s Do Business Group.<p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'>Backing Essex Business is undertaking this project jointly with the&nbsp;<a href="https://neeb.org.uk/" target="_blank" title="https://neeb.org.uk/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">North Essex Economic Board (NEEB)</a>. The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.<p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'>This project is funded by the UK Government through the UK Shared Prosperity Fund.<p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'>The UK Shared Prosperity Fund is a central pillar of the UK government&#39;s Levelling Up agenda and provides &pound;2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit&nbsp;<a href="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" target="_blank" title="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus</a><p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'>Please click here to see our&nbsp;<a href="https://backingessexbusiness.co.uk/privacy-policy" target="_blank" title="https://backingessexbusiness.co.uk/privacy-policy" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Privacy Policy</a>. Please note that your details may be shared with the North Essex Economic Board who are funding this project.<p style="font-size: var(--font-size); font-family: Aptos, sans-serif; margin: 0cm; line-height: var(--font-size-h2); color: var(--text); text-align: start; word-spacing: 0px; box-sizing: border-box;" fr-original-style='margin-right:0cm;margin-left:0cm;font-size:var(--font-size);font-family:"Aptos",sans-serif;margin:0cm;line-height:var(--font-size-h2);color:var(--text);text-align:start; border-box;word-spacing:0px;'> <img src="https://images.cademy.co.uk/bdc6fb76-f48f-4ee1-adb0-87a4b88fa0c4/2d3afdf4-7778-450b-bcbd-4f05ef26db09/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

DATE: Tuesday 22nd October 2024
TIME: Starting from 10:30am 
LOCATION: ONLINE (Zoom)
*This free workshop is for businesses based in North Essex only, (Braintree, Maldon, Tendring, Colchester and Chelmsford) and is brought to you by the teams at the North Essex Economic Board, Backing Essex Business, and Let's Do Business Group. If you are based in Essex but outside of the North Essex areas listed above, please get in touch with the team at essex@ldbgroup.co.uk 
Cyber security is paramount in today’s digital age. Explore the best practices for implementing security measures, how to spot fake websites, email, and text scams, as well as the importance of backing up your data and protection of social networking at this online webinar.

Businesses of all stages and sizes as well as Sole Traders will benefit from this workshop. 
Virtual workshop duration: 2 hours



This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Backing Essex Business and Let's Do Business Group.
Backing Essex Business is undertaking this project jointly with the North Essex Economic Board (NEEB). The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.
This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus
Please click here to see our Privacy Policy. Please note that your details may be shared with the North Essex Economic Board who are funding this project.




Cyber security is paramount in today’s digital age.

Cyber Security - ONLINE WORKSHOP

London

<h2>Leading SAFe®: In-House Training</h2>
During this course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by using the Scaled Agile Framework® (SAFe®) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps.
Participants in the class gain insights into mastering business agility to thrive in competitive markets. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. Attendees also learn and practice the skills to support and execute PI Planning events and coordinate multiple Agile Release Trains (ARTs). Class participants will explore the importance of adopting a customer-centric mindset and Design-Thinking approach to Agile Product Delivery. Learners will also understand how to implement a Lean Portfolio Management function within their enterprise.<h3>What you will Learn</h3>
After attending this class, attendees should be able to:
<ul>
<li>Lead the transformation to business agility with SAFe®</li>
<li>Become a Lean-Agile leader</li>
<li>Understand customer needs</li>
</ul>
Design Thinking
<ul>
<li>Enable Agile Product delivery</li>
<li>Implement Lean Portfolio Management</li>
</ul><section>
 <ul><li>Thrive in the digital age with business agility</li><li>Become a Lean-Agile leader</li><li>Establish Team and Technical Agility</li><li>Build solutions with Agile Product Delivery</li><li>Explore Lean Portfolio Management</li><li>Lead the change</li><li>Become a Certified SAFe® Agilist</li></ul>


 </section>

Leading SAFe: In-House Training

<h2>Leading SAFe®: Virtual In-House Training</h2>
During this course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by using the Scaled Agile Framework® (SAFe®) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps.
Participants in the class gain insights into mastering business agility to thrive in competitive markets. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. Attendees also learn and practice the skills to support and execute PI Planning events and coordinate multiple Agile Release Trains (ARTs). Class participants will explore the importance of adopting a customer-centric mindset and Design-Thinking approach to Agile Product Delivery. Learners will also understand how to implement a Lean Portfolio Management function within their enterprise.<h3>What you will Learn</h3>
After attending this class, attendees should be able to:
<ul>
<li>Lead the transformation to business agility with SAFe®</li>
<li>Become a Lean-Agile leader</li>
<li>Understand customer needs</li>
</ul>
Design Thinking
<ul>
<li>Enable Agile Product delivery</li>
<li>Implement Lean Portfolio Management</li>
</ul><section>
 <ul><li>Thrive in the digital age with business agility</li><li>Become a Lean-Agile leader</li><li>Establish Team and Technical Agility</li><li>Build solutions with Agile Product Delivery</li><li>Explore Lean Portfolio Management</li><li>Lead the change</li><li>Become a Certified SAFe® Agilist</li></ul>


 </section>

Leading SAFe: Virtual In-House Training

<h2 fr-original-style="" style="box-sizing: border-box;">ICA Professional Postgraduate Diploma in Governance, Risk &amp; Compliance</h2>
This leadership programme has been designed to sharpen the strategic skills of senior managers and those aspiring to hold the highest compliance positions within an organisation.
This expert qualification offers:
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Specialist knowledge - the highest level in the field</li>
<li fr-original-style="" style="box-sizing: border-box;">Strategic thinking - helps your leadership ambitions</li>
<li fr-original-style="" style="box-sizing: border-box;">Innovation - explores new ideas, best practice, and future developments from a global perspective</li>
<li fr-original-style="" style="box-sizing: border-box;">Fellowship of ICA - become automatically eligible for the highest grade of membership</li>
<li fr-original-style="" style="box-sizing: border-box;">Networking - grow with other like-minded, senior professionals.</li>
</ul>
Join hundreds of senior compliance professionals from over 50 countries who unlocked their leadership potential and improved their career growth opportunities with this qualification.
This course is awarded in association with Alliance Manchester Business School, the University of Manchester.
<h4 fr-original-style="" style="box-sizing: border-box;">How and where can you study</h4>
The course takes 9-12 months to complete. It is a blend of online self-study, research, attendance at masterclasses and interaction with other like-minded, senior practitioners.
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Attendance at eight virtual masterclasses</li>
<li fr-original-style="" style="box-sizing: border-box;">Seven virtual classrooms</li>
<li fr-original-style="" style="box-sizing: border-box;">Oral assessment.</li>
</ul>

<h4 fr-original-style="" style="box-sizing: border-box;">Delivered online</h4>
This course is delivered online with materials delivered for you to study in your own time and at your own pace. There will be eight 3-hour virtual masterclasses over four weekends and seven live virtual classrooms spread over the duration of the course.<h3 fr-original-style="" style="box-sizing: border-box;">Certification</h3>
Practitioners who successfully complete the programme will be certificated as follows:
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">ICA Certified Professional designation awarded by the ICA</li>
<li fr-original-style="" style="box-sizing: border-box;">Professional Postgraduate Diploma in Governance, Risk and Compliance awarded by ICA in association with University of Manchester Business School</li>
<li fr-original-style="" style="box-sizing: border-box;">Fellowship of the ICA (upon application)</li>
<li fr-original-style="" style="box-sizing: border-box;">Designation, ICA Professional Postgraduate Diploma in Governance, Risk and Compliance: PG Dip (G.R.C.) Fellowship of ICA:FICA [E.g. Angela Watts PG Dip (G.R.C.), Certified Professional; FICA]</li>
</ul>
<h4 fr-original-style="" style="box-sizing: border-box;">National Occupational Standards of Competence</h4>
Your performance on the programme will be measured, against the National Occupational Standards of Competence (2011 version) produced originally by the Financial Services Skills Council (FSSC) and the ICA and revised recently by the Financial Skills Partnership.
The Standards are statements of competence which articulate the requirements for effective performance in the workplace. Competence is defined as a combination of skills as well as knowledge and understanding.<section fr-original-style="" style="box-sizing: border-box;">
 The syllabus covers a variety of key issues relevant at a senior level and is designed to provide an insight into risks and potential hurdles faced by your organisation. The syllabus is delivered by an exclusive series of high profile masterclasses covering relevant topics.
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Building and leading a world class compliance team</li>
<li fr-original-style="" style="box-sizing: border-box;">Strategic risk management for leaders</li>
<li fr-original-style="" style="box-sizing: border-box;">Behavioural compliance: the role of psychology in culture and ethical behaviour</li>
<li fr-original-style="" style="box-sizing: border-box;">Keeping up with emerging regulatory developments</li>
<li fr-original-style="" style="box-sizing: border-box;">Governance, risk and compliance in the digital world</li>
<li fr-original-style="" style="box-sizing: border-box;">Applying governance, conduct and outcomes for the benefit of the organisation</li>
<li fr-original-style="" style="box-sizing: border-box;">Leading change in governance, risk and compliance</li>
<li fr-original-style="" style="box-sizing: border-box;">Financial crime risk in the digital age.</li>
</ul>


 </section>

International Compliance Association

ICA Professional Postgraduate Diploma in Governance, Risk & Compliance

<h2>Preparing for Digital Transformation</h2>
 Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation.
 The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients<h3>What you will Learn</h3> <ul> <li>Describe the impact that digital is making on the economy and on customer expectations</li> <li>Examine the nature and drivers of the digital transformation</li> <li>Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation</li> <li>Assess the impact of digital technologies on the current roles and positions in the organization</li> <li>Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization</li> <li>Recognize the new technology trends in the digital transformation and what they mean to the future of the organization</li> <li>Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation</li> </ul><section>
 <h3>Foundation Concepts</h3> <ul> <li>Digital transformation versus automation</li> <li>Driving forces behind the digital transformation</li> <li>Learning from digital transformation successes</li> </ul> <h3>Digital Transformation and Customer Orientation</h3> <ul> <li>The Digital Customer</li> <li>Customer touch points and the customer journey</li> <li>Omnichannel concept</li> <li>Transform to the customer</li> </ul> <h3>Digital Technologies and the Organization</h3> <ul> <li>Relationship Management</li> <li>Big Data: The Basis for it All</li> <li>The Human Factor in Digital Transformations</li> <li>Risks of Digital Transformation</li> </ul> <h3>Technology Trends</h3> <ul> <li>Data and Business Analytics</li> <li>Other Major Trends</li> <li>Preview of Coming Attractions</li> <li>Pathway to Digital Transformation</li> </ul>


 </section>

Preparing for Digital Transformation: In-House Training

Benefit your career progression while saving a massive amount of your wallet by enrolling in our Ultimate ATHE Level 3 Diploma in Health and Social Care (2020) qualification bundle of Govt regulated and QLS endorsed courses!What's included with the Level 3 Health and Social Care with Mental Health Nursing?<ul><li>Ofqual Regulated ATHE Level 3 Diploma in Health and Social Care (2020)</li><li>Mental Health Nursing</li><li>Certificate on ATHE Level 3 Diploma in Health and Social Care (2020)</li><li>Certificate on Mental Health Nursing</li><li>1-2-1 tutor support</li><li>24/7 access to Course library</li><li>High quality study modules</li><li>Dedicated customer support</li><li>Assessment guidance</li><li>Assessment</li></ul>This super saver ultimate ATHE qualification bundle will add significant value to your resume while creating numerous possibilities for your career advancement.Register to discover the abilities and knowledge required to succeed in the field of Health &amp; Social Care according to the standards established by OFQUAL and stand out to others. Do not rely on shoddy training or a mediocre education. Focus on excellence, and whenever and wherever you need us, we'll support you in achieving your full potential.Ensure your degree is acknowledged internationally by joining us today!Kingston Open College is the affiliate partner of One Education. Under the affiliate partnership/program this Qualification will be delivered and assessed by One Education.***Curriculum Breakdown of ATHE Level 3 Diploma in Health and Social Care (2020)***Mandatory Units<ul><li>Unit 01: Structure and Overview of the Health and Social Care Sector</li><li>Unit 02: Principles, Values and Regulation in the Health and Social Care Sector</li><li>Unit 03: Human Growth and Development</li><li>Unit 04: Working in Health and Social Care</li><li>Unit 05: Research in Health and Social Care</li><li>Unit 06: Personal and Professional Development in the Health and Social Care Sector</li></ul>***Curriculum Breakdown of Mental Health Nursing***<ul><li>Module 01: Introduction to Mental Health Nursing</li><li>Module 02: Mental Health over Life Span and Society</li><li>Module 03: Child Mental Health</li><li>Module 04: Adolescent Mental Health</li><li>Module 05: Adult Mental Health</li><li>Module 06: Planning and Implementation</li><li>Module 07: Mental Health Nursing Models</li><li>Module 08: Mental Health in the Digital Age-Part 1</li><li>Module 09: Mental Health in the Digital Age-Part 2</li><li>Module 10: Common Mental Disorders-Part 1</li><li>Module 11: Common Mental Disorders-Part 2</li><li>Module 12: Legislations Related to Mental Health in the UK</li></ul>Total Qualification TimeTotal Qualification contains the Guided Learning Hours (GLH) and an estimated number of hours that a learner is likely to spend in preparation, study, or any other learning including assessment, taking place as directed by, but not under the supervision of a lecturer, supervisor or tutor.The expected total length of time that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification is 650 hours, where one credit corresponds to 10 hours of learning.So the TQT value is 600.Guided Learning HoursThese hours comprise all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate providers of education or training.GLH for this qualification is 360.Assessment:For the ATHE Level 3 Diploma in Health and Social Care (2020), learners will have to prepare a written assignment that will be initially assessed by a qualified assessor and further assessed by an IQA to ensure that all the learning outcomes of the qualification are properly accomplished by the learner.Certification:Ofqual Regulated Certificate: Learners will be issued with ATHE awarded certificate upon successful completion of the qualification assessment. It will not require any further cost at all.QLS Endorsed Certification: For the Mental Health Nursing course certificate, learners don't have to pay any additional payment.

Kingston Open College

NVQ Assessor

Higher National Certificate (HNC)

Health & Social Care

Higher Level Teaching Assistant (HLTA)

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Level 3 Health and Social Care with Mental Health Nursing - Regulated Qualification

<h2>Preparing for Digital Transformation: Virtual In-House Training</h2>
 Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation.
 The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients<h3>What you will Learn</h3> <ul> <li>Describe the impact that digital is making on the economy and on customer expectations</li> <li>Examine the nature and drivers of the digital transformation</li> <li>Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation</li> <li>Assess the impact of digital technologies on the current roles and positions in the organization</li> <li>Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization</li> <li>Recognize the new technology trends in the digital transformation and what they mean to the future of the organization</li> <li>Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation</li> </ul><section>
 <h3>Foundation Concepts</h3> <ul> <li>Digital transformation versus automation</li> <li>Driving forces behind the digital transformation</li> <li>Learning from digital transformation successes</li> </ul> <h3>Digital Transformation and Customer Orientation</h3> <ul> <li>The Digital Customer</li> <li>Customer touch points and the customer journey</li> <li>Omnichannel concept</li> <li>Transform to the customer</li> </ul> <h3>Digital Technologies and the Organization</h3> <ul> <li>Relationship Management</li> <li>Big Data: The Basis for it All</li> <li>The Human Factor in Digital Transformations</li> <li>Risks of Digital Transformation</li> </ul> <h3>Technology Trends</h3> <ul> <li>Data and Business Analytics</li> <li>Other Major Trends</li> <li>Preview of Coming Attractions</li> <li>Pathway to Digital Transformation</li> </ul>


 </section>

Preparing for Digital Transformation: Virtual In-House Training

<h2>Preparing for Digital Transformation (On-Demand)</h2>
The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients.
Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation.
You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients.<h3>What you will Learn</h3><ul><li>Describe the impact that digital is making on the economy and on customer expectations</li><li>Examine the nature and drivers of the digital transformation</li><li>Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation</li><li>Assess the impact of digital technologies on the current roles and positions in the organization</li><li>Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization</li><li>Recognize the new technology trends in the digital transformation and what they mean to the future of the organization</li><li>Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation</li></ul><section>
 <h3>Getting Started</h3>
<h3>Foundation Concepts</h3>
<ul>
<li>Digital transformation versus automation</li>
<li>Driving forces behind the digital transformation</li>
<li>Learning from digital transformation successes</li>
</ul>
<h3>Digital Transformation and Customer Orientation</h3>
<ul>
<li>The Digital Customer</li>
<li>Customer touch points and the customer journey</li>
<li>Omnichannel concept</li>
<li>Transform to the customer</li>
</ul>
<h3>Digital Technologies and the Organization</h3>
<ul>
<li>Relationship Management</li>
<li>Big Data: The Basis for it All</li>
<li>The Human Factor in Digital Transformations</li>
<li>Risks of Digital Transformation</li>
</ul>
<h3>Technology Trends</h3>
<ul>
<li>Data and Business Analytics</li>
<li>Other Major Trends</li>
<li>Preview of Coming Attractions</li>
<li>Pathway to Digital Transformation</li>
</ul>
Summary and Next Steps


 </section>

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