Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.
Advance your career in facility management with this Cleaning Supervisor course. Gain essential skills in team leadership, quality control, and maintaining hygiene standards.
Struggling with time management? Learn practical strategies to maximise productivity and achieve balance in work, life, and everything in between.
Gain the skills needed to excel as a school administrator. This certificate training covers essential topics in school management, communication, and leadership.
Support the learning and development of students with special educational needs. This SEN Teaching Assistant Certificate prepares you to make a positive impact in inclusive classrooms.