Name: Certificate in KYC and Customer Due Diligence
Price: 650 GBP
Availability: InStock

<p><strong>** CRM : KYC &amp; CDD for Customer Service &amp; Sales Compliance **</strong></p><p>Unlock the Power of Customer Relationship Management while Ensuring Regulatory Compliance</p><p>Are you ready to take your customer service and sales to the next level? In today's highly regulated business landscape, achieving both customer satisfaction and compliance is not an option-it's a necessity. Welcome to a course designed to equip you with the skills and knowledge to master Customer Relationship Management (CRM) with a sharp focus on Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance.</p><p><strong>Why This Course Matters:</strong></p><p>In an era of heightened data protection and financial regulations, businesses need to build strong customer relationships while adhering to stringent compliance requirements. This course is your gateway to achieving this delicate balance.</p><p><strong>What You'll Learn:</strong></p><ul><li>Strategic CRM Implementation: Discover how to integrate CRM systems seamlessly into your customer service and sales operations to enhance engagement and loyalty.</li><li>KYC and CDD Essentials: Gain in-depth insights into KYC and CDD procedures, and learn how to verify customer identities, assess risks, and ensure regulatory compliance.</li><li>Compliance in Action: Explore real-world case studies and scenarios to apply KYC and CDD principles effectively within your organisation.</li><li>Data Protection and Privacy: Navigate the complex landscape of data protection laws and regulations to safeguard customer information while fostering trust.</li><li>Effective Communication: Learn to communicate compliance requirements transparently to customers, enhancing their experience.</li><li>Audit and Monitoring: Understand the importance of ongoing monitoring and reporting to stay compliant and adapt to evolving regulations.</li></ul><p><strong>Who Should Enrol :</strong></p><ul><li>Customer service professionals aiming to build stronger client relationships.</li><li>Sales and marketing teams seeking to leverage CRM for increased conversions.</li><li>Compliance officers and professionals responsible for KYC and CDD implementation.</li><li>Anyone interested in mastering CRM with a compliance perspective.</li></ul><p><strong>Course Format:</strong></p><p>This comprehensive course is designed for both beginners and experienced professionals. You'll have access to engaging video lectures, interactive quizzes, and practical exercises that mirror real-world scenarios. Our expert instructors will guide you through every step, ensuring you leave with actionable skills and a solid understanding of CRM, KYC, and CDD.</p><p><strong>Why Choose Us:</strong></p><p>Our instructors bring years of industry experience and compliance expertise to the table. You'll receive up-to-date knowledge and practical insights that you can apply immediately within your organisation.</p><p>Elevate your customer service and sales game while staying compliant-enrol today in "CRM: KYC &amp; CDD for Customer Service &amp; Sales Compliance," and take the first step toward excellence in customer relations and regulatory adherence.</p><p><strong>The Bundle includes the following</strong></p><ul><li><strong>Course 1:</strong> Phone-Based Customer Service</li><li><strong>Course 2:</strong> Sales: Psychology of Customers</li><li><strong>Course 3:</strong> Customer Analytics Training</li><li><strong>Course 4:</strong> Innovative Customer Service Techniques</li><li><strong>Course 5:</strong> Diploma in Customer Relationship Management (CRM)</li><li><strong>Course 6:</strong> Certificate in Know Your Customer (KYC) &amp; Customer Due Diligence (CDD)</li><li><strong>Course 7:</strong> GDPR Certificate</li><li><strong>Course 8:</strong> Customer Service - Representative</li></ul><p><strong>Accreditation and Endorsement </strong></p><p>The Customer Service: Know Your Customer &amp; AML Techniques to Ensure Compliance &amp; Effective Customer Screening course materials are recognised by Quality Licence Scheme (QLS) and <strong>CPD Certification Service (CPD UK</strong>) <strong>Accredited. </strong> This ensures the deep research and quality resource allocation behind the development phase of the course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Customer Service: AML Techniques to Ensure Compliance &amp; Effective Customer Screening course contain engaging voice-over and visual elements for your comfort.</li><li>Get 24/7 access to all Customer Service content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>CRM : KYC &amp; CDD for Sales Compliance &amp; Customer Service</strong></p><p><strong>Curricuum Breakdown</strong></p><p><strong>Phone-Based Customer Service</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: What's Different about Good Customer Service?</li><li>Module 3: Customer Relationship Management</li><li>Module 4: Customer Service Communication Strategies</li><li>Module 5: Aspects of Phone Etiquette</li><li>Module 6: Building Rapport Over the Phone</li><li>Module 7: Inbound and Outbound Calls</li><li>Module 8: Active Listening and Managing Tough Callers</li><li>Module 9: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>Sales: Psychology of Customers</strong></p><ul><li>Introduction</li><li>Section 2 The Marketing Function</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Conclusion</li></ul><p><strong>Customer Analytics Training</strong></p><ul><li>Section 01: Basics Of Customer Analytics And Customer Life Cycle</li><li>Section 02: Customer Onboarding</li><li>Section 03: Customer Activation</li><li>Section 04: Cross Selling</li><li>Section 05: Campaign Life Cycle</li><li>Section 06: Conclusion</li></ul><p><strong>Innovative Customer Service Techniques</strong></p><ul><li>Section 01: Introduction</li><li>Section 02: History of Evolution</li><li>Section 03: Customer Service</li><li>Section 04: Customer Follow Up</li><li>Section 05: Exceeding customer service</li><li>Section 06: How to help?</li><li>Section 07: Innovative customer service</li></ul><p><strong>Diploma in Customer Relationship Management (CRM)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong>Certificate in Know Your Customer &amp; Customer Due Diligence</strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>GDPR Certificate</strong></p><ul><li>GDPR Basics</li><li>GDPR Explained</li><li>Lawful Basis for Preparation</li><li>Rights and Breaches</li><li>Responsibilities and Obligations</li></ul><p><strong>Customer Service - Representative</strong></p><ul><li>WHY Customer Service Is CRITICAL To Your Business!</li><li>Good Isn't Good Enough!</li><li>We Are ALL in the 'Helping Field'</li><li>Providing 'Concierge' Level Of Service</li><li>The 5 Tenets Of TQM</li><li>How To Boost Customer Satisfaction</li><li>How To Avoid The 10 Deadly Sins Of Customer Service!</li><li>More Money $$$ - Through Customer Retention</li><li>How Much Is A Customer Worth? $$$</li><li>Do You Understand Your Customer?</li><li>Dealing With Difficult Customers</li><li>'LEAP' Into Customer Service!</li><li>Exceptional Phone Service</li><li>WHY Customers Buy From YOU! $$$</li><li>BONUS LECTURE!!! FINAL TIPS!!!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>CRM : KYC &amp; CDD for Sales Compliance &amp; Customer Service</strong></p><p>Particularly this <strong>Customer Service </strong>course is effective for-</p><ul><li>Compliance Analysts</li><li>Compliance Managers</li><li>Analysts / Know Your Client Analysts</li><li>AML/TF(Anti Money Laundering and Terrorist Financing) Analysts</li><li>AML/TF Managers</li><li>Onboarding Analysts</li><li>Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees).</li></ul><p><strong>NB</strong>: This is not a regulated course. To get qualified, you need to enrol:</p><ul><li>Level 2 Certificate in Principles of Customer Service</li><li>Level 3 Certificate in Principles of Customer Service</li><li>Level 3 Diploma in Customer Service (RQF)</li><li>Certificate in Know Your Customer &amp; Customer Due Diligence</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>CRM : KYC &amp; CDD for Sales Compliance &amp; Customer Service</strong></p><p>There are no specific prerequisites to enrol in this course. <strong>Anyone and everyone</strong> can take this <strong>Customer Service </strong>course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>CRM : KYC &amp; CDD for Sales Compliance &amp; Customer Service</strong></p><p>After completing this <strong>Customer Service </strong>course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as;</p><ul><li>KYC Analyst</li><li>Fraud Monitoring Associate</li><li>Investigations Specialist</li><li>AML Prevention Representative</li></ul><p>These professionals typically make between<strong> £35k to £75k </strong>annually in the United Kingdom.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion (PDF)</h4>
        <p>
            Digital certificate -
            £9
        </p>
            <div> <p>After successfully completing this <strong>KYC </strong>Course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education.</p><p>Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li>PDF Certificate: £9</li></ul> </div>
        <h4>Certificate of completion (Hardcopy)</h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div> <ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul> </div>
        <h4>Certificate of completion (QLS Hardcopy)</h4>
        <p>
            Hard copy certificate -
            £109
        </p>
            <div> <p><strong>Method of Assessment</strong></p><ul><li>MCQ Based</li><li>Exam Passing Score: 60%</li><li>Unlimited Retakes</li><li>Instant Assessment and Feedback</li></ul><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing this course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li><strong>Within the UK: £109</strong></li><li><strong>International: £109 + £10 (postal charge) = £119</strong></li></ul> </div>

                        </div>

One Education

Customer Service : KYC & CDD for CRM & Sales Compliance Course

General Admission

<p>From scandalous events like the Panama Papers leak to the constant evolution of financial technology, the importance of Know Your Customer (KYC) principles has never been more apparent. Our course, 'KYC and CDD for Enhancing Efficiency and Security' offers a robust examination of KYC, illuminating its role in the business landscape and establishing its synergy with Customer Due Diligence (CDD) and Anti-Money Laundering (AML) measures.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Comprehend the basics of Know Your Customer (KYC) procedures and the importance of Customer Due Diligence (CDD).</li><li>Gain insights into Anti-Money Laundering (AML) and its significance.</li><li>Learn about KYC, AML, and data privacy regulations applicable to business operations in the UK.</li><li>Understand the regulations that various industries need to comply with.</li><li>Acquire knowledge on methods for carrying out KYC and AML processes.</li><li>Stay updated with the future of KYC compliance and its evolving standards.</li></ul><p>The rise of digitisation has added a layer of complexity to the task of knowing your customer. Our course begins with an exploration of the fundamentals of Know Your Customer (KYC) procedures, bridging the knowledge gap between KYC and Customer Due Diligence (CDD). It unravels the enigma of Anti-Money Laundering (AML), making the course an invaluable asset for anyone aiming to ensure compliance in their operations.</p><p>Moving forward, we delve into the nitty-gritty of KYC, AML, and data privacy regulations that govern businesses in the United Kingdom. The course also sheds light on the specific regulations various industries must adhere to, thus offering a well-rounded understanding. Lastly, we explore different methods of executing KYC and AML procedures and discuss the future of KYC compliance, keeping you at the forefront of these essential business practices.</p><p><strong>Certification</strong></p><p>Upon successful completion of the course, all learners will be eligible to receive a certificate titled  Know Your Customer (KYC) to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.</p><p><strong>PDF Certificate</strong>: This digital version of your certificate will be available for you to download and print for totally <strong>FREE</strong>. </p><p><strong>Hard Copy Certificate</strong>: For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply.</p><p>UK Delivery: If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99.</strong></p><p><strong>International Delivery</strong>: For all international addresses outside of the United Kingdom, the delivery fee will be only <strong>£10</strong>. </p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking to understand Know Your Customer (KYC) and Customer Due Diligence (CDD) practices.</li><li>Compliance officers looking to improve their KYC and AML knowledge.</li><li>Professionals in the banking, finance, and insurance sectors who deal with KYC and CDD regularly.</li><li>Entrepreneurs aiming to ensure compliance with KYC, AML, and data privacy regulations in their businesses.</li><li>Students in business, finance, or law who are keen on learning about KYC, CDD, and AML.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>KYC Analyst: The typical annual salary ranges from £30,000 to £45,000.</li><li>Compliance Officer: Generally, their salaries vary between £35,000 and £60,000 per annum.</li><li>Anti-Money Laundering (AML) Analyst: Earnings typically range from £30,000 to £50,000 per year.</li><li>Risk Management Analyst: The annual income varies from £30,000 to £55,000.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery): </strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Training Express

KYC and CDD for Enhancing Efficiency and Security Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the Certificate</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">KYC/CDD is a critical element for effectively managing the risks posed by potential clients (thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk) and possible dubious actions by existing customers that need to be regularly reassessed.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This certificate course provides essential knowledge for KYC and CDD procedures which are key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Effective KYC/CDD involves knowing a customer&rsquo;s identity and their financial activities, ongoing monitoring of business activities, and identifying and mitigating the AML/CFT risk a business relationship may pose on the regulated entity.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Level 3 Certificate is accredited by the London Institute of Banking &amp; Finance (LIBF) in the UK.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Expected Learning Outcomes</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; Understand the importance of adopting effective KYC/CDD policies and procedures in a regulated entity<br fr-original-style="" style="box-sizing: border-box;">&bull; Review international guidance on the essential elements of KYC standards and the applicable regulatory framework<br fr-original-style="" style="box-sizing: border-box;">&bull; Have the ability to establish and maintain a solid KYC/CDD programme<br fr-original-style="" style="box-sizing: border-box;">&bull; Successfully assess the different levels of KYC/CDD that can be applied by an entity<br fr-original-style="" style="box-sizing: border-box;">&bull; Efficiently deal with higher risk situations and cases in an effective manner<br fr-original-style="" style="box-sizing: border-box;">&bull; Have a practical perspective on the adverse effects that can result from lack of efficient KYC/CDD procedures<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Topics covered</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; An introduction to KYC/Customer Due Diligence (CDD)<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; The value of Customer Due Diligence (CDD)<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; CDD: Establishing and maintaining a strong CDD programme<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; CDD in higher risk situations and record keeping requirements<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; AML Case Studies<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Format</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; Register at any time for this online, open Certificate<br fr-original-style="" style="box-sizing: border-box;">&bull; Study in your own time and at your own pace (you have up to 3 months to complete)<br fr-original-style="" style="box-sizing: border-box;">&bull; Assessed by online multiple-choice exam<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What is included</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; 25 hours of self-paced online interactive learning including analysis of 7 practical case studies<br fr-original-style="" style="box-sizing: border-box;">&bull; 1-year free AGRC membership<br fr-original-style="" style="box-sizing: border-box;">&bull; Online Exam and AGRC Certificate
</p>

The Association of Governance, Risk & Compliance

Compliance

FCA Compliance

Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC!

This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process.

Certificate in KYC and Customer Due Diligence

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Boost your skills and skyrocket your career prospects with our <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service, KYC, CDD &amp; Customer Relationship Management (CRM)</strong> Diploma.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), and CRM (Customer Relationship Management) essential skills for businesses worldwide. According to studies, 86% of buyers are willing to pay more for better customer service, and 89% of companies compete mainly on customer experience. Our comprehensive diploma course equips you with these sought-after skills across 22 modules. Master the essence of customer service, delve into the intricacies of KYC and AML compliance, and learn to handle customer complaints effectively. You&#39;ll also gain proficiency in crafting compelling business communication and managing optimal energy. Take a step towards ensuring your enterprise&#39;s compliance with international standards and enhance customer relationships for long-term success. This Customer Service, KYC, CDD &amp; CRM course is your pathway to building a robust, compliant, and customer-centric business.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What will make you stand out?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completion of this online Customer Service, KYC, CDD &amp; CRM course, you will gain the following:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">QLS Endorsed </strong>Training.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD QS Accredited</strong></li><li fr-original-style="" style="box-sizing: border-box;">Lifetime access to the whole collection of learning materials.</li><li fr-original-style="" style="box-sizing: border-box;">The online test with immediate results</li><li fr-original-style="" style="box-sizing: border-box;">You can study and complete the course bundle at your own pace.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Study for the Customer Service, KYC, CDD &amp; CRM course bundle using any <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">internet-connected device,</strong> such as a computer, tablet, or mobile device</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 1: Customer Service, KYC, CDD</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Customer Service, KYC, CDD course is a comprehensive training program designed to hone your skills in delivering exceptional customer service. The course delves into the core of effective communication, complaint resolution, and building resilience in challenging situations. It also intricately addresses the importance of personal style and energy management at work. Furthermore, this course demystifies complex topics like KYC, CDD, and Anti-Money Laundering processes, clearly understanding these key areas. It emphasises adherence to mandatory industry regulations, aiding you in ensuring robust enterprise-wide compliance.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 2: Customer Relationship Management (CRM) Diploma</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In parallel, the Customer Relationship Management (CRM) course offers a deep dive into CRM fundamentals, strategies, and data analysis. It places significant emphasis on strengthening customer relationships and proactively managing complaints. Additionally, the course guides you through the understanding of CRM databases. It introduces you to the future of CRM, equipping you with the essential skills to excel in any customer-centric role. Together, these courses provide a comprehensive toolkit for anyone looking to excel in customer-focused industries.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Therefore, reinforce your knowledge and furnish your skills by enrolling in our <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ustomer Service, KYC, CDD &amp; CRM </strong>diploma courses. Take one step closer to achieving your goal.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Quality Licence Scheme Endorsed Certificate of Achievement:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Quality Licence Scheme</strong>, will be titled &#39;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diploma in Customer Service, KYC, &amp; CRM at QLS Level 5</strong>&#39;.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;109 GBP</strong> for addresses within the UK. Please note that delivery within the UK is free of charge.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please Note</strong>: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.</p><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
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                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        150 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You should enrol in this Customer Service &amp; CRM course bundle if you:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Aspiring and current customer service professionals.</li><li fr-original-style="" style="box-sizing: border-box;">Individuals involved in customer due diligence.</li><li fr-original-style="" style="box-sizing: border-box;">Regulatory compliance officers.</li><li fr-original-style="" style="box-sizing: border-box;">Professionals are seeking improved communication skills.</li><li fr-original-style="" style="box-sizing: border-box;">CRM practitioners.</li><li fr-original-style="" style="box-sizing: border-box;">Anyone interested in customer relationship management.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course bundle is suitable for anyone aspiring to start a career in the relevant field. Also for those who are interested in enrolling in further:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Certificate in Know Your Customer &amp; Customer Due Diligence</li><li fr-original-style="" style="box-sizing: border-box;">Level 1 Award in Customer Service (RQF)</li><li fr-original-style="" style="box-sizing: border-box;">Level 2 Award in Customer Service (RQF)</li><li fr-original-style="" style="box-sizing: border-box;">Level 1 Certificate in Customer Service (RQF)</li><li fr-original-style="" style="box-sizing: border-box;">Level 2 Diploma in Customer Service (RQF)</li><li fr-original-style="" style="box-sizing: border-box;">Level 2 Certificate in Principles of Customer Service (VRQ)</li><li fr-original-style="" style="box-sizing: border-box;">Level 2 Certificate in Principles of Customer Service</li><li fr-original-style="" style="box-sizing: border-box;">Level 2 NVQ Certificate in Customer Service (RQF)</li><li fr-original-style="" style="box-sizing: border-box;">Customer Service Level 4</li><li fr-original-style="" style="box-sizing: border-box;">Level 4 NVQ Diploma in Customer Service (RQF)</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Without any formal requirements, you can delightfully enrol in this effective <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ustomer Service, KYC, CDD &amp; CRM </strong>course package.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">By completing this comprehensive, effective </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ustomer Service, KYC, CDD &amp; CRM </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">course, you can pick any one of the following career paths:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Sales and Customer Assistant</li><li fr-original-style="" style="box-sizing: border-box;">Customer Service Manager</li><li fr-original-style="" style="box-sizing: border-box;">Client Service Manager</li><li fr-original-style="" style="box-sizing: border-box;">Customer Success Manager</li><li fr-original-style="" style="box-sizing: border-box;">Customer Service Advisor</li><li fr-original-style="" style="box-sizing: border-box;">CRM Manager</li><li fr-original-style="" style="box-sizing: border-box;">KYC Analyst</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2>

                        <div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                 <div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div>
        <h4 fr-original-style="" style="box-sizing: border-box;">CPD Quality Standard Certificate</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            &pound;4.99
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;">Hardcopy Certificate (FREE UK Delivery) </h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            &pound;9.99
        </p>
            <div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hardcopy Transcript: &pound;9.99</p></div>

                        </div>

NextGen Learning

Online Course Marketing

Know Your Customer (KYC)

Service Design Courses (SDC)

Customer Relationship Management

CRM (Customer Relationship Management)

Corporate Learning & Development

Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

<p>Stop juggling separate training! This comprehensive bundle equips you with exceptional customer service skills, in-depth KYC &amp; CDD knowledge, and CRM mastery. Impress employers, boost your career, and become the ultimate customer service champion - all in one go! </p><p>What you'll get from this course:</p><ul><li>In-depth training across key customer service areas.</li><li>Required skills to excel in phone-based interactions and fraud prevention.</li><li>Expert knowledge on KYC/CDD (Know Your Customer/Customer Due Diligence) regulations.</li><li>A recognised CPD certification to enhance your CV.</li></ul><p><strong>Diploma in Customer Relationship Management (CRM):</strong></p><p>Learn the fundamentals of CRM, explore best practices, and discover how to leverage CRM systems to build stronger client relationships, improve customer satisfaction, and drive business growth.</p><p><strong>Sales: Psychology of Customers:</strong></p><p>Uncover the secrets of customer behaviour and psychology. Gain insights into what motivates customers to buy, and develop effective communication strategies to convert leads into loyal clients.</p><p><strong>Phone-Based Customer Service:</strong></p><p>Master the art of phone-based interactions. Develop your communication skills, learn to handle challenging situations, and build rapport with customers over the phone.</p><p><strong>Know Your Customer (KYC):</strong></p><p>Understand the importance of KYC regulations and how they are implemented in various industries. Learn how to verify customer identities, manage risks, and ensure compliance.</p><p><strong>Customer Service Fraud Officer:</strong></p><p>Develop the skills and knowledge to detect and prevent customer service fraud. Learn about common fraud schemes, red flags to watch out for, and how to protect your organisation from financial losses.</p><p><strong>Know the Selling Strategies that Boost Customer Acquisition:</strong></p><p>Explore proven sales strategies that can help you attract new customers and grow your client base. This course will equip you with the tools to identify customer needs, craft compelling sales pitches, and close deals effectively.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        15 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals with a passion for customer service who want to develop their skills.</li><li>Professionals looking to enhance their career prospects in customer service roles.</li><li>Sales representatives seeking to refine their communication and closing skills.</li><li>Business owners who want to improve their customer relationship management practices.</li><li>Anyone interested in learning about KYC/CDD regulations and customer service fraud prevention.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course bundle is designed for individuals with no prior experience or qualifications in customer service. However, a basic understanding of business principles and a strong desire to excel in client interaction would be beneficial.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>By completing this comprehensive course bundle, you can open doors to a variety of exciting career paths in customer service, sales, and account management. Here are just a few possibilities:</p><ul><li>Customer Service Representative</li><li>Account Manager</li><li>Sales Representative</li><li>Customer Success Specialist</li><li>Client Relationship Manager</li><li>Customer Service Team Leader</li><li>Fraud Analyst</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certification of completion </h4>
        <p>
            Digital certificate -
            £9
        </p>
            <div><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate.</p></div>
        <h4>Certification of completion </h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p></div>

                        </div>

Customer Service, KYC, CDD & CRM Training - CPD Certified Course

<p>Certificate in Know Your Client (KYC) &amp; Customers Due Diligence (CDD) | Level 3 course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Certificate in Know Your Client (KYC) &amp; Customers Due Diligence (CDD) | Level 3 course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p> <p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p> <p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p> <p><strong>Key Features of the Certificate in Know Your Client (KYC) &amp; Customers Due Diligence (CDD) | Level 3 Course :</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>*** Additional Gifts ***</strong></p> <ul> <li><strong>Free Life Coaching Course</strong></li></ul> <p>*** (Offer Ends Soon) ***</p><p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our Certificate in Know Your Client (KYC) &amp; Customers Due Diligence (CDD) | Level 3 course is as follows:</p> <ul> <li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this Certificate in Know Your Client (KYC) &amp; Customers Due Diligence (CDD) | Level 3 course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Certificate in Know Your Client (KYC) &amp; Customers Due Diligence (CDD) | Level 3 course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Certificate in Know Your Client (KYC) & Customers Due Diligence (CDD) | Level 3 Course

<p><b><span>Description</span></b></p>
<p>KYC/CDD is a critical element for effectively managing the risks posed by potential clients, thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk, and possible dubious actions by existing customers that need to be regularly reassessed.</p>
<p>This course provides an introduction to KYC and CDD procedures, both key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws.</p>
<p><b><span>Training Duration</span></b></p>
<p>This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace.</p>
<p><b><span>Who Should Enrol?</span></b></p>
<p>This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers.</p>
<p><b><span>Training Method</span></b></p>
<p>The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time.</p>
<p>At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion.</p>
<p><b><span>Accreditation and CPD Recognition</span></b></p>
<p>The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS.</p>
<p>Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership.</p>
<p><b><span>Registration and Access</span></b></p>
<p>To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment.</p>
<p>Access to the course is valid for 180 days.</p>
<p>If you wish to receive an invoice instead of paying online, please email us at <b><span>info@lgca.uk</span></b>.</p>
<p>Also, please get in touch if you'd like to discuss special corporate group rates.</p>

LGCA | London Governance and Compliance Academy

Introduction to Know Your Client (KYC) and Customer Due Diligence (CDD)

Finance Cert & Exam Prep

Certified Cryptocurrency Investigator Course (CCI)

Anti-Money Laundering (AML)

Fraud Awareness

Financial Investigator

AML, KYC, CDD for Financial Investigator & Business Managers

<p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC!</strong></p><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution&rsquo;s client onboarding and customer retention process</strong>.</p><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);">A key concern and significant risk for financial institutions remain the possibility of unknowingly becoming complicit in money laundering actions, where illegitimate money is moved into legitimate institutions.</p><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);">In order to mitigate such risk, FIs have strengthened their internal control systems by increasingly making use of Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements, as part of their anti-money laundering (AML) strategies.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><p id="isPasted" fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Study method</strong></p><p id="isPasted" fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Distance learning, self-paced</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">25 hours</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Access to content</strong></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">360 days</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification</strong></p><p id="isPasted" fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Certificate in Know Your Customer &amp; Customer Due Diligence</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Additional info</strong></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Exam(s) / assessment(s) is included in price</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the Certificate</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">KYC/CDD is a critical element for effectively managing the risks posed by potential clients (thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk) and possible dubious actions by existing customers that need to be regularly reassessed.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This certificate course provides essential knowledge for KYC and CDD procedures which are key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Effective KYC/CDD involves knowing a customer&rsquo;s identity and their financial activities, ongoing monitoring of business activities, and identifying and mitigating the AML/CFT risk a business relationship may pose on the regulated entity.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Expected Learning Outcomes</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; Understand the importance of adopting effective KYC/CDD policies and procedures in a regulated entity<br fr-original-style="" style="box-sizing: border-box;">&bull; Review international guidance on the essential elements of KYC standards and the applicable regulatory framework<br fr-original-style="" style="box-sizing: border-box;">&bull; Have the ability to establish and maintain a solid KYC/CDD programme<br fr-original-style="" style="box-sizing: border-box;">&bull; Successfully assess the different levels of KYC/CDD that can be applied by an entity<br fr-original-style="" style="box-sizing: border-box;">&bull; Efficiently deal with higher risk situations and cases in an effective manner<br fr-original-style="" style="box-sizing: border-box;">&bull; Have a practical perspective on the adverse effects that can result from lack of efficient KYC/CDD procedures<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Topics covered</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; An introduction to KYC/Customer Due Diligence (CDD)<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; The value of Customer Due Diligence (CDD)<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; CDD: Establishing and maintaining a strong CDD programme<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; CDD in higher risk situations and record keeping requirements<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; AML Case Studies<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Format</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; Register at any time for this online, open Certificate<br fr-original-style="" style="box-sizing: border-box;">&bull; Study in your own time and at your own pace (you have up to 3 months to complete)<br fr-original-style="" style="box-sizing: border-box;">&bull; Assessed by online multiple-choice exam<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What is included</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; 25 hours of self-paced online interactive learning including analysis of 7 practical case studies<br fr-original-style="" style="box-sizing: border-box;">&bull; 1-year free AGRC membership<br fr-original-style="" style="box-sizing: border-box;">&bull; Online Exam and AGRC Certificate</p></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">This course is addressed to all individuals who practice KYC, CDD as well as Anti-Money Laundering such as Compliance/AML Managers in Banks, Investment Firms, Investment Funds, Trust Service Corporate Providers and Lawyers.</p></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">No previous knowledge or experience is required though it is assumed that participants have good knowledge of English and sound educational background</strong></p></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Head of Back Office, Head of Customer Support, Compliance Assistant, Compliance Officer, AML Officer, MLRO.</p></section></section></section></section></section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section>

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Action has not only been taken against solicitors, but also other individuals who are not regulated by the SRA, whose breaches were so serious that the SRA felt compelled to take action.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">As all SRA enforcement action, from rebukes to fines, is published by the SRA, the potential financial and reputational impact upon firms may be felt by all staff, regardless of whether they had any direct involvement with the non-compliance.</span></p><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course will cover the following to assist support staff in understanding the fundamental aspects of AML.</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The basics of what AML is</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In scope / not in scope work for AML</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs - CDD &amp; EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Clients</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what could raise a risk?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to the MLRO / MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul></span><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for support staff or legal practitioners wanting to understand the basics of AML.</span></p></span><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Action has not only been taken against solicitors, but also other individuals who are not regulated by the SRA, whose breaches were so serious that the SRA felt compelled to take action. 
As all SRA enforcement action, from rebukes to fines, is published by the SRA, the potential financial and reputational impact upon firms may be felt by all staff, regardless of whether they had any direct involvement with the non-compliance.
This course will cover the following to assist support staff in understanding the fundamental aspects of AML.
The basics of what AML is
In scope / not in scope work for AML
POCA / TA
PCPs - CDD & EDD
Clients
Risks – what could raise a risk?
Reporting to the MLRO / MLCO
Tipping off
Target Audience
The online course is suitable for support staff or legal practitioners wanting to understand the basics of AML.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

DG Legal

Anti-Money Laundering (AML) Training For Support Staff Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.</p></span><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will cover the following to assist fee earners in the application of AML in their casework.</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to comply with your obligations and stay compliant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written CRA &amp; MRA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Client</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Booms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what to consider?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs &ndash; CDD &amp;EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">SOF and SOW</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On going monitoring</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to MLRO/MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul></span></span><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.</span></p></span><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.
This course will cover the following to assist fee earners in the application of AML in their casework.
How to comply with your obligations and stay compliant
Written CRA & MRA
Client
Booms
Risks – what to consider?
PCPs – CDD &EDD
POCA / TA
SOF and SOW
On going monitoring
Reporting to MLRO/MLCO
Tipping off
Target Audience
The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

Anti-Money Laundering (AML) Training For Fee Earners Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In an ever-evolving legal landscape, being a firm outside of the mandatory AML scope doesn&#39;t mean being out of the compliance conversation.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is your guide to proactively managing risks, staying compliant, and ensuring your firm&#39;s <span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">resilience. Don&#39;t miss this opportunity to navigate the unique challenges faced by out-of-scope AML law firms.</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/51c4262d-8d1f-42ad-a7cb-2250a4e7b040/original.png" style="width: 216px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 216px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable">The course will cover:</span></p><ul fr-original-style="" style="box-sizing: border-box;">
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">AML regulations</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Why are some firms (or departments) in or out of scope?</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">MLROs</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">AML basics</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CDD (ID elements)</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Responsibility of doing CDD</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Source of Funds / Source of Wealth</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ongoing monitoring</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to the MLRO</li>
</ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The online course is suitable for staff of all levels, from support staff to senior partners of firms outside of the regulated sector.&nbsp;</p><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

In an ever-evolving legal landscape, being a firm outside of the mandatory AML scope doesn't mean being out of the compliance conversation. 
This course is your guide to proactively managing risks, staying compliant, and ensuring your firm's resilience. Don't miss this opportunity to navigate the unique challenges faced by out-of-scope AML law firms.

The course will cover:
AML regulations
Why are some firms (or departments) in or out of scope?
MLROs
AML basics
CDD (ID elements)
Responsibility of doing CDD
Source of Funds / Source of Wealth
Ongoing monitoring
Reporting to the MLRO
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners of firms outside of the regulated sector. 
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

AML Training For Law Firms Not In Scope Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Ensuring effective customer due diligence is vital in managing the risk of all forms of financial crime. However, this presents increasing challenges, particularly when dealing with customers remotely.</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">3-hour live, instructor-led virtual workshop</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for anyone who wants to learn more about KYC/CDD</li>
<li fr-original-style="" style="box-sizing: border-box;">Gain a solid understanding of and practical ability to deliver robust due diligence</li>
<li fr-original-style="" style="box-sizing: border-box;">Earn a certificate of completion and receive a &pound;100 discount on the ICA Certificate in&nbsp;KYC and CDD (if you choose to go on to further study).</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What will I learn?</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">CDD - what is it and why bother?</li>
<li fr-original-style="" style="box-sizing: border-box;">The risk-based approach to CDD</li>
<li fr-original-style="" style="box-sizing: border-box;">CDD requirements, skills, and good practice</li>
<li fr-original-style="" style="box-sizing: border-box;">Core &#39;Know Your Customer&#39; frameworks</li>
<li fr-original-style="" style="box-sizing: border-box;">What is like working in &#39;Know Your Customer&#39;</li>
</ul>

International Compliance Association

ICA Essentials - KYC/CDD

<h2 fr-original-style="" style="box-sizing: border-box;">ICA Certificate in KYC and CDD</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As regulatory expectations increase, knowing your customer is essential. This introductory-level qualification provides a foundation knowledge of KYC and CDD concepts; introduces CDD frameworks and an overview of the practical components of working within the KYC environment.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Suitable for new entrants, compliance professionals, client managers and those involved in managing risk in the CDD process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is awarded in association with Alliance Manchester Business School, the University of Manchester.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are many benefits of studying with ICA:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Flexible learning solutions that are suited to you</li><li fr-original-style="" style="box-sizing: border-box;">Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role</li><li fr-original-style="" style="box-sizing: border-box;">Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria</li><li fr-original-style="" style="box-sizing: border-box;">Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification</li><li fr-original-style="" style="box-sizing: border-box;">The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Following successful completion of this course you will be awarded an ICA Certificate in KYC/CDD and will be able to use the designation Cert(KYC/CDD)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is awarded in association with Alliance Manchester Business School, the University of Manchester. </p><section fr-original-style="" style="box-sizing: border-box;">
                    <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">CDD - why bother?</li><li fr-original-style="" style="box-sizing: border-box;">The risk-based approach to CDD</li><li fr-original-style="" style="box-sizing: border-box;">Key CDD concepts</li><li fr-original-style="" style="box-sizing: border-box;">Core KYC frameworks</li><li fr-original-style="" style="box-sizing: border-box;">What it&#39;s like working in KYC</li></ul>


                </section>

ICA Certificate in KYC and CDD

<h2 fr-original-style="" style="box-sizing: border-box;">ICA Advanced Certificate in Practical Customer Due Diligence (CDD) Course</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The CDD training course covers best practice in dealing with Customer Due Diligence and working with CDD documentation. Adequate due diligence on new and existing customers has never been so instrumental to protecting a business from reputational, operational, legals and financial risks.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Designed for KYC Analysts and professionals working with the CDD process, this course provides a practical qualification in CDD that will help you make clear and informed CDD judgements. In doing so, this course will also improve your ability to identify areas of potential risk for your firm in relation to Customer Due Diligence.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Benefits of studying with ICA:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Flexible learning solutions that are suited to you</li>
<li fr-original-style="" style="box-sizing: border-box;">Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role</li>
<li fr-original-style="" style="box-sizing: border-box;">Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria</li>
<li fr-original-style="" style="box-sizing: border-box;">Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification</li>
<li fr-original-style="" style="box-sizing: border-box;">The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Students who successfully complete the course will be awarded the ICA Advanced Certificate in Practical Customer Due Diligence and will be entitled to use the designation- Adv.Cert(CDD)</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester.</p><section fr-original-style="" style="box-sizing: border-box;">
                    <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This three workshop training programme will use CDD documents and hands-on learning to cover the following topics:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Outcomes and success criteria of KYC</li>
<li fr-original-style="" style="box-sizing: border-box;">Identification and verification</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the customer</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the relationship</li>
<li fr-original-style="" style="box-sizing: border-box;">Beneficial ownership</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the control structure of the entity</li>
<li fr-original-style="" style="box-sizing: border-box;">Customer screening</li>
<li fr-original-style="" style="box-sizing: border-box;">Risk acceptance</li>
<li fr-original-style="" style="box-sizing: border-box;">Enhanced due diligence</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How will you be assessed?</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Three hour examination which comprises multiple choice questions and short form written response questions (including a section where you will be provided with a set of CDD documentation and asked to assess the information/respond to questions based upon them.)</li>
<li fr-original-style="" style="box-sizing: border-box;">Pre-reading/exercises/tasks to be completed in advance of virtual workshops, delivered via the online learning platform.</li>
<li fr-original-style="" style="box-sizing: border-box;">Four compulsory virtual classrooms covering key areas and embedding them through discussions and practical exercises (workshops are compulsory as part of the exam is based on the case study used in the workshops). The innovative workshop exercises that use mock CDD documents, genuinely reflecting the practical issues encountered in the CDD environment.</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>


                </section>

ICA Advanced Certificate in Practical Customer Due Diligence (CDD)

<p>AML, KYC &amp; CDD Diploma QLS Bundle course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. </p><p>This AML, KYC &amp; CDD Diploma course is a comprehensive course designed to provide a detailed understanding of the nature of the AML, KYC &amp; CDD Diploma-related sector and your key roles within it.</p><p>Our AML, KYC &amp; CDD Diploma course is <strong>endorsed by the Quality Licence Scheme - QLS</strong>, ensuring you acquire new skills and enhance your professional development.</p><p><strong>AML, KYC &amp; CDD Diploma</strong><strong> QLS Bundle Includes the following Courses</strong></p><ul><li><strong> Course 01: </strong>Diploma in AML, KYC &amp; CDD at QLS Level 4</li><li><strong> Course 02: </strong>Risk Assessment Training</li><li><strong> Course 03: </strong>Certificate in Compliance</li><li><strong> Course 04: </strong>CRM - Customer Relationship Management</li><li><strong> Course 05: </strong>GDPR UK Training</li></ul><p><strong>Key Features of AML, KYC &amp; CDD Diploma </strong></p><ul><li>Eligibility for QLS endorsed certificate upon successful completion of the AML, KYC &amp; CDD Diploma course</li><li>Free CPD Accredited Course</li><li>Fully online, interactive AML, KYC &amp; CDD Diploma course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth AML, KYC &amp; CDD Diplomatraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p><strong>Assessment</strong></p><p>At the end of the AML, KYC &amp; CDD Diploma course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%.</p><p><strong>Accreditation</strong></p><p>This AML, KYC &amp; CDD Diploma course is <strong>QLS - Quality Licence Scheme Endorsed and CPD Certified</strong>, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p><strong>CPD Certified: </strong>Once you've successfully completed your AML, KYC &amp; CDD Diploma course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>QLS Endorsed:</strong>After successfully completing the AML, KYC &amp; CDD Diploma course, learners will be able to order an endorsed certificate, titled: <strong>Diploma in AML, KYC &amp; CDD at QLS Level 4</strong>, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        50 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about AML, KYC &amp; CDD Diploma basics.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this AML, KYC &amp; CDD Diploma course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This AML, KYC &amp; CDD Diploma Course will help you to explore avariety of career paths in the related industry.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hardcopy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery):</strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

AML, KYC & CDD Diploma - QLS Endorsed Course

<p>This AML, KYC &amp; CDD course is highly advisable to strengthen your understanding of money laundering, why it is illegal, and how criminals launder enormous amounts of money through various techniques every year.</p><p>The AML, KYC &amp; CDD course is designed to provide students with a comprehensive understanding of Anti-Money Laundering (AML), Know Your Customer (KYC) and Customer Due Diligence (CDD) regulations and best practices. The course will cover the key concepts and practical skills needed to design and implement AML, KYC, and CDD programs, including identifying and assessing money laundering risks, implementing customer identification and verification procedures, and monitoring for suspicious activity.</p><p><strong>This AML, KYC &amp; CDD bundle package includes the:</strong></p><ul><li><strong>Course 01: AML</strong></li><li><strong>Course 02: KYC</strong></li></ul><p><strong>After this course, you will be able to:</strong></p><ul><li>Learn about money laundering and how it happens</li><li>Understand the Proceeds of Crime Act of 2002 and follow the anti-money laundering rules</li><li>Determine and evaluate the responsibilities of Money Laundering Reporting Officers, as well as the individual who can be designated as an MLRO</li><li>Describe any suspicious behaviour or activities, as well as any unusual transactions</li><li>Recognise the need to provide employee training on anti-money laundering and terrorism financing</li><li>Understand the purpose and benefits of KYC</li><li>Complete the AML compliance programme as well as the AML client onboarding procedure</li><li>Recognise KYC, AML, and Data Privacy Regulations for Companies Operating in the UK</li><li>Apply multiple KYC and AML procedures to authenticate a company's customers and clients</li></ul><p>This bundle is developed by industry experts and is packed with several insightful modules to properly understand AML, KYC &amp; CDD and allow you to accelerate your career.</p><p><strong>Why People Love And Enrol The bundle From One Education</strong></p><ul><li>Eligibility for CPD accredited certificates on successful completion of each of the courses in this bundle</li><li>Learning materials of our bundle contain engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the bundle materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>This online training bundle has been designed by industry experts and will give you an in-depth understanding of this topic. The bundle features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our bundle is the perfect place to kickstart your dream career.</p><p>On the bundle, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the bundle will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career!</p><p><strong>Curriculum</strong></p><p><strong>The curriculum of this bundle is given below:</strong></p><p><strong>**AML**</strong></p><ul><li>Module 01: Introduction to Money Laundering</li><li>Module 02: Proceeds of Crime Act 2002</li><li>Module 03: Development of Anti-Money Laundering Regulation</li><li>Module 04: Responsibility of the Money Laundering Reporting Officer</li><li>Module 05: Risk-based Approach</li><li>Module 06: Customer Due Diligence</li><li>Module 07: Record Keeping</li><li>Module 08: Suspicious Conduct and Transactions</li><li>Module 09: Awareness and Training</li></ul><p><strong>**KYC**</strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>Method of Assessment</strong></p><p>Students will have to take automated multiple-choice exams or assignments for se courses to complete the bundle successfully. The exams will be online and you will need to score 60% or above to pass. After successfully passing each exam, you will be able to apply for your CPD accredited certificate.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After completing the following courses under the bundle, learners will be able to order endorsed certificates as proof of their achievement:</p><ul><li><strong>KYC (within the UK: £109, International: £119)</strong></li></ul><p>Hardcopy of these certificates of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying the certificate prices mentioned beside the respective course's name.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This AML, KYC &amp; CDD course is suitable for the following:</strong></p><ul><li>Compliance professionals looking to gain experience in AML, KYC and CDD regulations</li><li>Financial services professionals looking to understand how to comply with AML, KYC and CDD regulations</li><li>Business professionals looking to understand how AML, KYC and CDD regulations affect their organisation</li><li>IT professionals looking to understand how to implement AML, KYC and CDD systems</li><li>Law enforcement professionals looking to understand how to combat money laundering</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the bundle, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the bundle at your own pace.</p><p>All students must have a passion for learning and literacy and be over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Money adviser (£20,000 to £28,000)</li><li>Credit controller (£18,000 to £28,000)</li><li>Public finance accountant (£22,000 to £65,000)</li><li>Private practice accountant (£22,000 to £65,000)</li><li>Credit manager (£24,000 to £50,000)</li></ul>
                        </div>

AML, KYC & CDD Course

<p>Money laundering is a curse for a nation. <strong>In the UK, Approximately </strong><strong>£</strong><strong>88 billion are laundered every year. </strong>So, you probably can imagine the amount of money and how much it affects the economy of the UK. That is the world law of Anti-money laundering is getting stricter.</p><p>Whether you want to work in <strong>a bank, financial institution, law sector, or AML analysing sector</strong>, you need to get a clear understanding of AML, KYC and CDD. This AML, KYC and CDD will give you 360-degree knowledge of what AML, KYC and CDD are all about and who do these topics related to the finance and economy of the state.</p><p>Before launching a career in the financial sector it is really important to know everything about money laundering and how to anti-money laundering them and many more. Besides that, knowing the customer and getting their clear information is also a vital part of the banking job. However, you will get the opportunity to learn about all these things from our comprehensive AML, KYC and CDD course.</p><p>Enrol in our AML, KYC and CDD courses and get access to the modules for a lifetime. So, whenever you feel like reviewing them you can go through them.</p><p><strong>Learning outcomes:</strong></p><p>After completing this AML, KYC &amp; CDD course, learners will be able to:</p><ul><li>Learn everything about Anti-money laundering, how it develops and the 2002 crime proceeding against it.</li><li>Get acquainted with the role and responsibilities of an AML officer.</li><li>Get the AML awareness training while conducting and finding the methods of suspicious.</li><li>Know more about KYC in the financial procedure.</li><li>Improve your knowledge about CDD from this course.</li></ul><p>Therefore sign up for this course before the offer ends. The offer will be available for a limited time. So, hurry up and begin your journey.</p><p><strong>Key Features</strong></p><ul><li>CPD Certified</li><li>Instant e-certificate and a hard copy included</li><li>Fully online, interactive AML, KYC &amp; CDD course with audio voiceover</li><li>Developed by qualified professionals</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>AML, KYC &amp; CDD</strong></p><p><strong>The detailed curriculum</strong></p><ul><li><strong>Module 01:</strong> Introduction to AML-Anti Money Laundering</li><li><strong>Module 02:</strong> Proceeds of Crime Act 2002</li><li><strong>Module 03:</strong> Development of AML</li><li><strong>Module 04:</strong> Responsibility of the Money Laundering Reporting Officer</li><li><strong>Module 05:</strong> Risk-based Approach</li><li><strong>Module 06:</strong> Record Keeping</li><li><strong>Module 07:</strong> Suspicious Conduct and Transactions</li><li><strong>Module 08:</strong> AML Awareness and Training</li><li><strong>Module 09:</strong> Introduction to KYC</li><li><strong>Module 10:</strong> Customer Due Diligence - CDD</li><li><strong>Module 11:</strong> Anti-Money Laundering</li><li><strong>Module 12:</strong> KYC, AML, and Data Privacy Regulations for Businesses Operations in the UK</li><li><strong>Module 13:</strong> Regulations to be Complied by Industries</li><li><strong>Module 14:</strong> Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Financial professionals, such as bankers, investment managers, and compliance officers, who need to understand and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations</li><li>Businesses or organisations that are required to comply with AML and KYC regulations, such as those in the banking, finance, and money services industries</li><li>Individuals working in industries that are at high risk of money laundering, such as real estate, casinos, and luxury goods</li><li>Law enforcement and government officials who are involved in investigating and prosecuting money laundering cases</li><li>Professionals in the field of compliance, risk management, and legal who are responsible for ensuring their organisations comply with AML and KYC regulations</li><li>Anyone who wants to learn about the process of identifying, assessing and mitigating the risk of money laundering, terrorist financing, and financial fraud.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No special qualifications and skills are required to enrol in this AML, KYC &amp; CDD. get a smart device with strong internet connectivity, and you are ready to start your journey.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The skills and expertise that you will gain right after the completion of this AML, KYC &amp; CDD will help you apply job for the following posts:</p><ul><li>Ethics &amp; Compliance Professionals</li><li>Lawyers</li><li>Business Owners</li><li>AML Analysts</li><li>AML Officer</li></ul><p>In the UK, The annual salary of these job positions is required the amount of £40,000 - £80,000</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

AML, KYC & CDD Training Course

<p><strong>Every company should verify their customer's identity to prevent risks such as money laundering and terrorism. This AML, KYC and Customer Due Diligence- CDD course will educate you on the KYC and CDD procedures to comply with AML laws and prevent the multitude of AML risks customers may bring to financial institutions.</strong></p><p><strong>This AML, KYC and Customer Due Diligence bundle includes the following courses:</strong></p><ul><li><strong>Course 01: </strong>Anti-Money Laundering (AML) - Level 3</li><li><strong>Course 02: </strong>KYC - Know Your Customers</li><li><strong>Course 03: </strong>CRM - Customer Relationship Management</li><li><strong>Course 04: </strong>VAT - Value-Added Tax</li><li><strong>Course 05: </strong>HR (Human Resources)</li><li><strong>Course 06: </strong>Certificate in Compliance</li><li><strong>Course 07: </strong>GDPR Training Course</li><li><strong>Course 08: </strong>Debt Management</li><li><strong>Course 09: </strong>Stakeholder Management</li><li><strong>Course 10: </strong>Quality Assurance (QA) Management</li><li><strong>Course 11: </strong>Corporate Paralegal</li><li><strong>Course 12: </strong>Financial Investigator</li><li><strong>Course 13: </strong>Financial Reporting</li><li><strong>Course 14: </strong>Tax</li><li><strong>Course 15: </strong>PR: Public Relations</li><li><strong>Course 16: </strong>Financial Controller Training</li><li><strong>Course 17: </strong>Insurance</li><li><strong>Course 18: </strong>Personal Development Skills</li><li><strong>Course 19: </strong>Office Skills</li><li><strong>Course 20: </strong>Time Management Skills</li></ul><p><strong>Key Features of this AML, KYC and Customer Due Diligence Course</strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive AML &amp; KYC course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>The AML, KYC and Customer Due Diligence course will teach you various techniques and strategies to prevent money laundering. It will give you clear ideas of the primary responsibilities of an AML officer. In addition, the AML and KYC course will explain how to prevent financial crime with a risk-based approach. You'll gain deep insights into the KYC and AML functions and understand why they are necessary to safeguard customers and businesses.</p><p><strong>Learning Outcomes</strong></p><p>This AML, KYC and Customer Due Diligence course will explain how money is laundered and how to identify risk according to AML principles. It will teach you the best methods of formulating KYC/CDD policies for businesses to prevent money laundering.</p><ul><li>Understand what money laundering is and how to prevent it</li><li>Learn about money laundering under the Proceeds of Crime Act 2002</li><li>Identify the elements of customer due diligence (CDD)</li><li>Discover the AML and KYC procedures to mitigate the risks of financial crimes</li><li>Gain insights into the future of AML and KYC</li></ul><p><strong><strong>Certification</strong></strong></p><p>Once you've successfully completed the AML, KYC and Customer Due Diligence Course, you will immediately be sent a digital certificate.</p><p><strong><strong>CPD Accreditation</strong></strong></p><p>All of our courses, including this AML, KYC and Customer Due Diligence Course are fully accredited.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive AML, KYC and Customer Due Diligence Course bundle is for those interested in learning how to prevent financial risks and ensuring regulatory compliance for businesses using KYC and CDD procedures.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this AML, KYC and Customer Due Diligence Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle AML, KYC and Customer Due Diligence Course will lead you to many different career opportunities, here are few prospects:</p><ul><li>AML Compliance Officer</li><li>Fraud Prevention Specialist</li><li>Due Diligence Specialist</li><li>HR Manager</li><li>Data Protection Officer</li><li>Quality Control Inspector</li><li>Tax Accountant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

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