Cisco Unified Contact Center Enterprise Deployment v11.5 (UCCE-D)
Cisco Implementing Cisco Advanced Call Control and Mobility Services v.1.0 (CLACCM)
Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD)
Eat - Sleep - Work - Repeat (In-House)
Strategic Marketing (In-House)
Outlook - introduction (In-House)
Outlook - advanced (In-House)
Cisco Administering Cisco Unified Contact Center Enterprise Part 1 v2.0 (AUCCE1)
Credit control and debt recovery - legal issues (In-House)
Getting paid - telephone tactics for debt collection (In-House)