Name: Freelance Translator Level 3, 4 & 5
Price: 139 GBP
Availability: InStock

<p>In the early days of civilisation, financial advisors were unheard of. However, as societies evolved and became more complex, people began to recognise the importance of financial planning and management. In ancient times, financial advisors were typically wealthy individuals who provided financial guidance to kings and nobles.</p><p>Fast forward to today, financial advisors play a critical role in our society. They help individuals and businesses make informed financial decisions, plan for the future, and manage risk. However, with so much competition in the field, it's important to have the right qualifications to succeed. That's where Financial Advisor Level 3 &amp; 4 comes in.</p><p>This course is designed to equip learners with the knowledge and skills needed to become a successful financial advisor. With a curriculum that covers both basic and advanced concepts, you'll learn about financial planning, investment strategies, taxation, and more. Whether you're just starting out in the industry or looking to take your career to the next level, Financial Advisor Level 3 &amp; 4 can help you achieve your goals.</p><p>According to a report by the Financial Times, the average UK financial advisor earns £73,000 per year. Furthermore, the same report found that the demand for financial advisors is increasing due to an aging population and changes in pension regulations. By learning financial advisor skills, you'll be equipped with a valuable skillset that can open doors to a lucrative career.</p><p>This course is endorsed by Quality Licence Scheme, a leading UK-based accreditation body that ensures the quality and standard of training providers. Upon completion of the course, learners will receive a Level 4 Endorsed certificate hardcopy free, recognised by employers and institutions worldwide. So not only will you gain valuable skills, but you'll also have a certification to prove it.</p><p>Don't let the competition hold you back; enrol in Financial Advisor Level 3 &amp; 4 today and take the first step towards a successful career.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the fundamentals of finance and financial planning, including budgeting, saving, and investment strategies.</li><li>Develop essential skills for financial advisors, such as communication, problem-solving, and critical thinking.</li><li>Learn how to create and implement financial plans tailored to individual needs and goals.</li><li>Manage wealth effectively and create personal financial statements to track progress and make informed decisions.</li><li>Assess financial risks and develop strategies to mitigate them.</li><li>Understand the principles of investment planning and make informed investment decisions.</li><li>Learn about the complexities of divorce planning and how to help clients navigate the financial implications of divorce.</li></ul><p><strong>Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</strong></p><p><strong>Diploma in Financial Advisor Level 3 &amp; 4 Description: </strong></p><p><strong>Level 3</strong> curriculum covers the basics of finance, financial planning, and essential skills for financial advisors. Learners will gain an understanding of budgeting, saving, and investment strategies, as well as develop skills in communication, problem-solving, and critical thinking. The course will also provide learners with knowledge and skills to create and implement financial plans tailored to individual needs and goals.</p><p><strong>Level 4</strong> curriculum builds upon the Level 3 foundation and covers more advanced concepts in wealth management, financial risk management, and investment planning. Learners will gain insights into managing wealth effectively, creating personal financial statements to track progress and make informed decisions. Additionally, the course will equip learners with the ability to assess financial risks and develop strategies to mitigate them. They will also gain a deeper understanding of investment planning principles to make informed investment decisions. Furthermore, the course covers the complexities of divorce planning and how to help clients navigate the financial implications of divorce.</p><p><strong>This bundle comprises the following courses:</strong><strong><br /></strong><strong>QLS Endorsed Course:</strong></p><ul><li><strong>Course 01:</strong>Diploma in Finance: Financial Advisor at QLS Level 4</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 01:</strong> Career Development Plan Fundamentals</li><li><strong>Course 02:</strong> Networking Skills for Personal Success</li><li><strong>Course 03:</strong> Boost Your Confidence and Self-Esteem</li><li><strong>Course 04:</strong> CV Writing and Job Searching</li><li><strong>Course 05:</strong> Learn to Reduce and Manage Stress</li></ul><p><strong>Certificate</strong></p><p>In pursuing this QLS-endorsed course, learners attain a profound understanding and amplify their professional prowess, enriching their curriculum vitae.</p><p>The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Upon completion, learners will receive an Diploma in Finance: Financial Advisor at QLS Level 4 Endorsed hard copy certificate, making it easy for them to showcase their achievements.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        15 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals looking to start a career in finance or financial planning.</li><li>Professionals in the finance industry looking to advance their skills and knowledge.</li><li>Individuals who want to learn how to manage their finances more effectively.</li><li>Entrepreneurs and business owners who want to make informed financial decisions.</li><li>Anyone interested in gaining a deeper understanding of financial planning principles.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Financial advisor - Average salary: £40,000 - £73,000 per year</li><li>Investment advisor - Average salary: £40,000 - £100,000 per year</li><li>Wealth manager - Average salary: £50,000 - £120,000 per year</li><li>Financial analyst - Average salary: £30,000 - £60,000 per year</li><li>Investment banker - Average salary: £60,000 - £120,000 per year</li><li>Financial planner - Average salary: £25,000 - £60,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Financial Advisor Level 3 & 4

General Admission

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p>The sun was rising on a brand new day, and you knew it was time for a change. You've been yearning to take your career to the next level, but you're not sure where to start. That's where we come in! Our Train The Trainer Course bundle is the perfect way to enhance your skills and take the next step in your career.</p><p>The QLS-endorsed Train The Trainer course is the jewel in the crown of this bundle. You'll learn everything you need to know to become a confident and effective trainer, and the free QLS hardcopy certificate will prove your expertise to potential employers. But that's not all - the bundle also includes 10 CPD-QS accredited courses that cover a range of topics, from coaching and mentoring to public speaking and stress management.</p><p>Imagine the doors that could open for you with this bundle. You'll learn to set and achieve goals, build resilience, and manage your time effectively. You'll gain confidence and assertiveness and master the art of public speaking. And you'll even learn to think creatively and solve problems in new and innovative ways. This bundle is your ticket to a brighter future, so why wait? Start your journey today and discover what you're truly capable of. Enrol right now!</p><p><strong>This </strong><strong>Train The Trainer Course</strong><strong> Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Train The Trainer at QLS Level 4</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong>Course 01:</strong> Coaching &amp; Mentoring Diploma</li><li><strong>Course 02:</strong> Project Management Course</li><li><strong>Course 03:</strong> Goal Setting, Motivation, and Resilience for Life</li><li><strong>Course 04:</strong> Online Motivational Speaking Training</li><li><strong>Course 05:</strong> Confidence Building &amp; Assertiveness</li><li><strong>Course 06:</strong> Effective Methods of Public Speaking and Presentation Skill</li><li><strong>Course 07:</strong> Teach Anybody Anything</li><li><strong>Course 08:</strong> Certificate Course in Creativity and Creative Problem Solving</li><li><strong>Course 09:</strong> Workplace Stress Management Diploma</li><li><strong>Course 10:</strong> Time Management</li></ul><p><strong>Why Prefer This </strong><strong>Train The Trainer Course</strong><strong> Bundle?</strong></p><ul><li>You will receive a completely free certificate from the Quality Licence Scheme</li><li>Option to purchase 10 additional certificates accredited by CPD</li><li>Get a free Student ID Card - (£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p><strong>After taking this </strong><strong>Train The Trainer Course</strong><strong> bundle courses, you will be able to learn:</strong></p><ul><li>Develop effective training skills and techniques</li><li>Learn to coach and mentor individuals or teams</li><li>Manage projects with ease and efficiency</li><li>Boost motivation, goal-setting, and resilience</li><li>Master the art of public speaking and online motivational speaking</li><li>Improve confidence and assertiveness</li><li>Enhance creativity and problem-solving abilities</li></ul><p><strong>***Curriculum breakdown of </strong><strong>Train The Trainer</strong><strong>***</strong></p><p><strong>Introduction and Welcome</strong></p><ul><li>Introduction to Trainer Bootcamp</li><li>What Makes a Great Trainer?</li></ul><p><strong>Make Them Feel Safe Before Class</strong></p><ul><li>Make Them Feel Safe Before Class Introduction</li><li>Make Comfortable Small Talk - Part 1</li><li>Make Comfortable Small Talk - Part 2</li><li>Make Comfortable Small Talk - Activity Feedback</li><li>Make an Impressive First Impression</li><li>Give Last Minute Reminders - Part 1</li><li>Give Last Minute Reminders - Part 2</li></ul><p><strong>Start with an amazing opener</strong></p><ul><li>Give Your Introduction - Part 1</li><li>Give Your Introduction - Part 2</li><li>Give Your Introduction - Part 3</li><li>Find Out About Them</li><li>Reveal the Takeaways</li><li>Set Boundaries and Expectations - Part 1</li><li>Set Boundaries and Expectations - Part 2</li><li>Give the Lesson Hook</li></ul><p><strong>Build Credibility and Rapport Qui</strong></p><ul><li>Do an Oral Review - Part 1</li><li>Do an Oral Review - Part 2</li><li>Send Them to Break</li><li>Walk and Talk During Break</li><li>Bring Them Back From Break</li></ul><p><strong>How is the Train The Trainer Course Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        220 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course bundle is perfect for:</p><ul><li>Individuals looking to advance their careers as trainers or coaches</li><li>Professionals seeking to develop their project management skills</li><li>Individuals seeking to improve their public speaking and communication abilities</li><li>Anyone looking to enhance their personal and professional development</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Trainer/Instructor: £20,000 - £40,000 per year</li><li>Project Manager: £30,000 - £60,000 per year</li><li>Public Speaker/Motivational Speaker: £25,000 - £70,000 per year</li><li>Team Leader/Manager: £25,000 - £60,000 per year</li><li>Personal Development Consultant: £25,000 - £50,000 per year</li></ul><p><strong>Please note</strong> that the above salary ranges may vary depending on factors such as qualifications and experience.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD QS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD QS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Train The Trainer at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

Train The Trainer - Level 4 QLS Endorsed

School of Business and Technology London

CMI Level 5 Certificate in Professional Consulting

<p><strong></strong><strong> Deal Price is Active! Offer Ends Soon; Hurry Up!!</strong><strong></strong></p> <p><strong>Are you looking to improve your current abilities or make a career move? Our unique Academic and Personal Development Course might help you get there! Expand your expertise with high-quality training - study the Academic and Personal Development and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course.</strong></p> <p><strong>This </strong><strong>Diploma in Academic and Personal Development at QLS Level 4</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS</strong><strong> (with 120 CPD points</strong><strong>) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p> <p><strong>Why Prefer This Academic and Personal Development Course?</strong></p> <ul> <li>Opportunity to earn certificate a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by CPDQS after completing the Academic and Personal Development course</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments </li><li>24/7 tutor support.</li></ul> <p>The Academic and Personal Development course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course.</p> <p>With this comprehensive Academic and Personal Development course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.</p> <p>You'll get a <strong>Free Student ID</strong> card by enrolling in this Academic and Personal Development course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p> <p>This Academic and Personal Development training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence!</p> <p>Experts created the Academic and Personal Development course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you.</p> <p>Start your learning journey straight away with this Academic and Personal Development course and take a step toward a brighter future!</p> <p><strong>*** Course Curriculum ***</strong></p> <p><strong>Module 01: Developing the Leader Within You</strong></p> <ul> <li>What Is Leadership?</li><li>Leadership vs Management</li><li>Leadership Competencies</li><li>Leadership Habits and Practices</li><li>Misconceptions About Leadership</li><li>The Five Levels of Leadership</li></ul> <p><strong>Module 02: Emotional Intelligence in Leadership </strong></p> <ul> <li>Overview of Emotional Intelligence</li><li>Understanding the Four Emotional Intelligence Skills</li><li>Understand Your Emotional Skills</li></ul> <p><strong>Module 03:Organisational Skills</strong></p> <ul> <li>Organising Daily Work</li><li>Organising Workplace</li><li>Organising Resources</li><li>Organising Tools</li><li>Cultivating Organisational Habits</li></ul> <p><strong>Module 04: Personal Skills</strong></p> <ul> <li>Time Management</li><li>Stress Management</li><li>Emotional Management and Happiness Maintenance</li><li>Assertiveness</li><li>Negotiation</li></ul> <p><strong>Module 05: Functional Skills</strong></p> <ul> <li>Sales Skills</li><li>Sales Management</li><li>Marketing Management</li><li>Financial Management</li><li>Production Management</li></ul> <p><strong>Module 06: Communication Skills</strong></p> <ul> <li>Effective Listening Skills</li><li>Verbal Communication</li><li>Written Communication</li><li>Oral Communication</li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul> <p><strong>Module 07: Public Speaking</strong></p> <ul> <li>Getting Started</li><li>Audience Analysis</li><li>Finding Information to Support Your Ideas</li><li>Putting the Pieces in Order</li><li>Dealing with Anxiety</li><li>Non-verbal Communication</li><li>The Six Qualities of an Inspiring Speaker</li></ul> <p><strong>Module 08: Critical Thinking in Problem-Solving and Decision Making</strong></p> <ul> <li>What Is Problem-Solving?</li><li>Barriers to Problem-Solving</li><li>Problem-Solving Strategies</li><li>Using Critical Thinking in Problem-Solving</li><li>Decision Making</li><li>Critical Thinking: The Decision-Making Process</li></ul> <p><strong>Module 09: Motivation and Counselling</strong></p> <ul> <li>The Process of Motivation</li><li>Types of Motivation</li><li>Motivation Theory</li><li>Motivation Strategies</li></ul> <p><strong>Module 10: Management and Leadership </strong></p> <ul> <li>High-Performing Teams: Organising to Achieve Results</li><li>Leadership Strategies for Delegating Work</li><li>The Delegation Process</li><li>Suggestions for Effective Delegation</li><li>Creativity and Innovation: The Leader's Role</li><li>Mind Mapping: A Breakthrough Tool</li><li>Brainstorming: Generating Ideas Quickly</li></ul> <p><strong>Assessment Process</strong></p> <p>After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p> <p>After passing the <strong>Diploma in Academic and Personal Development at QLS Level 4</strong>exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody.</p> 
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>You will not need any prior background or expertise to enrol in this course.</p> 
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career.</p> 
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>Diploma in Academic and Personal Development at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            £99
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p> <p>After successfully completing the <strong>Diploma in Academic and Personal Development at QLS Level 4</strong>, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of  -</p> <ul> <li><strong>99 GBP inside the UK</strong></li><li><strong>109  GBP (including postal fees) for International Delivery</strong></li></ul> <p><strong>Certificate Accredited by CPDQS</strong></p> <ul> <li><strong>29 GBP for Printed Hardcopy Certificate inside the UK</strong></li><li><strong>39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)</strong></li></ul> </div>

                        </div>

Academic and Personal Development

<p>In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified </li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access </li></ul><p>Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life.</p><p><strong>Course Curriculum</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Identify key principles of effective phone-based customer service strategies.</li><li>Apply techniques for building rapport and managing tough callers effectively.</li><li>Demonstrate active listening skills and handle inbound and outbound calls proficiently.</li><li>Utilize problem-solving strategies to address customer inquiries and concerns.</li><li>Manage interoffice calls, voicemail, and intra-organisation dealings professionally.</li><li>Evaluate customer service performance through effective measurement techniques.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Phone-Based Customer Service Training <span>2:49:55</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Module 01: Introduction to Customer Service		</span>

                                                    <span>13:13</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: What's Different about Good Customer Service?		</span>

                                                    <span>06:30</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Customer Relationship Management		</span>

                                                    <span>06:30</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Customer Service Communication Strategies		</span>

                                                    <span>14:06</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Aspects of Phone Etiquette		</span>

                                                    <span>16:17</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Building Rapport Over the Phone		</span>

                                                    <span>12:49</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Inbound and Outbound Calls		</span>

                                                    <span>11:39</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Active Listening and Managing Tough Callers		</span>

                                                    <span>16:03</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: Managing Interoffice Calls and Voicemail		</span>

                                                    <span>07:17</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: Module 10: Problem Solving over the Phone		</span>

                                                    <span>35:10</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: Module 11: Intra Organisation Dealings		</span>

                                                    <span>22:22</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>12: Module 12: Measuring Customer Service</span>

                                                    <span>06:59</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>13: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer service representatives seeking to enhance phone-based communication skills.</li><li>Call centre agents aiming to improve customer interactions and satisfaction.</li><li>Sales professionals interested in refining their phone etiquette and communication strategies.</li><li>Frontline staff members tasked with handling inbound and outbound calls effectively.</li><li>Team leaders or supervisors responsible for managing and monitoring phone-based customer service.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Advisor</li><li>Call Centre Operator</li><li>Sales Representative</li><li>Receptionist</li><li>Customer Support Specialist</li><li>Telecommunications Operator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Phone-Based Customer Service Training

<p><strong>Unlock Your Creative Potential with Innovation Course! ð</strong></p><p>Are you ready to ignite your creativity and drive innovation in your personal and professional life? Look no further! Our groundbreaking Innovation Course is here to empower you with the skills, mindset, and strategies you need to thrive in today's dynamic world.</p><p> </p><p><strong>Why Choose Our Innovation Course?</strong></p><p>Innovation isn't just a buzzword; it's the key to staying ahead in a rapidly evolving landscape. Whether you're an aspiring entrepreneur, a seasoned professional, or simply someone who craves fresh perspectives, this course is tailor-made for you. ð</p><p>Here's what sets our Innovation Course apart:</p><ol><li><strong>Unlock Your Creative Genius</strong>: Learn proven techniques to unleash your innate creativity and generate groundbreaking ideas.</li><li><strong>Master the Art of Problem-Solving</strong>: Develop a problem-solving mindset that enables you to tackle challenges with confidence and ingenuity.</li><li><strong>Foster a Culture of Innovation</strong>: Discover how to cultivate a culture of innovation within your team or organization, driving progress and success.</li><li><strong>Stay Ahead of the Curve</strong>: Gain insights into emerging trends, technologies, and methodologies shaping the future of innovation across industries.</li><li><strong>Hands-On Learning Experience</strong>: Engage in interactive exercises, case studies, and real-world projects that sharpen your innovation skills and bring concepts to life.</li><li><strong>Expert Guidance</strong>: Learn from industry experts and thought leaders who share practical insights and best practices gleaned from their own experiences.</li><li><strong>Networking Opportunities</strong>: Connect with like-minded individuals, build valuable relationships, and tap into a diverse community of innovators and change-makers.</li></ol><p> </p><p><strong>Who is this for?</strong></p><p>Our Innovation Course is designed for anyone eager to embrace innovation and drive positive change:</p><ul><li>Entrepreneurs seeking to disrupt industries and create innovative solutions.</li><li>Professionals looking to enhance their problem-solving skills and spark innovation in their workplace.</li><li>Students eager to explore new ideas, expand their horizons, and prepare for the challenges of tomorrow.</li><li>Creatives seeking fresh inspiration and new avenues for expression.</li></ul><p>No matter your background or experience level, if you're passionate about innovation, this course is for you!</p><p> </p><p><strong>Career Path</strong></p><p>Embarking on the Innovation Course opens doors to a myriad of exciting career opportunities:</p><ul><li><strong>Innovation Strategist</strong>: Lead innovation initiatives within organizations, identifying new opportunities for growth and transformation.</li><li><strong>Product Manager</strong>: Drive the development and launch of innovative products and services that meet evolving market needs.</li><li><strong>Entrepreneur</strong>: Build and scale your own ventures, leveraging innovative solutions to address pressing challenges.</li><li><strong>Consultant</strong>: Offer strategic guidance to businesses seeking to foster innovation and adapt to changing market dynamics.</li><li><strong>Researcher</strong>: Explore new frontiers in science, technology, and social innovation, pushing the boundaries of knowledge and discovery.</li></ul><p>Whether you're charting a new career path or advancing in your current role, the skills and insights gained from our Innovation Course will position you for success in the innovation-driven economy of the future.</p><p> </p><p><strong>FAQs</strong></p><p><strong>Q: Is this course suitable for beginners?</strong> A: Absolutely! Our Innovation Course welcomes participants of all skill levels, providing a solid foundation in innovation principles and techniques.</p><p><strong>Q: How long is the course?</strong> A: The duration of the course may vary depending on the format and structure. Typically, it spans several weeks to allow for comprehensive learning and practical application of concepts.</p><p><strong>Q: Can I access course materials after completing the program?</strong> A: Yes! Participants gain access to a wealth of resources, including recorded lectures, supplementary materials, and exclusive insights, even after completing the course.</p><p><strong>Q: Will I receive a certificate upon completion?</strong> A: Yes, participants who successfully complete the Innovation Course will receive a certificate acknowledging their achievement and mastery of key concepts.</p><p><strong>Q: Can I interact with instructors and peers during the course?</strong> A: Absolutely! Our course encourages active participation and collaboration through discussion forums, group projects, and live Q&amp;A sessions with instructors and fellow participants.</p><p> </p><p>Don't miss out on this transformative opportunity to unlock your full potential and become a catalyst for innovation! Enroll in our Innovation Course today and embark on a journey of endless possibilities. ð</p><p> </p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to the Innovation Process.</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to the Innovation Process.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Idea Evaluation and Development.</h4><div><div><ul><li><div>
<span></span><h5>
Idea Evaluation and Development.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Strategies and Sustainability.</h4><div><div><ul><li><div>
<span></span><h5>
Strategies and Sustainability.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 The Societal Impact and Reflection.</h4><div><div><ul><li><div>
<span></span><h5>
The Societal Impact and Reflection.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Innovation Leadership and Metrics.</h4><div><div><ul><li><div>
<span></span><h5>
Innovation Leadership and Metrics.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Innovation

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 dir="ltr" style="color: rgb(127, 17, 70); text-align: center; box-sizing: border-box;" fr-original-style="color: rgb(127, 17, 70); text-align: center;">Computer Science GCSE Syllabus</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The GCSE Computer Science Tutor Syllabus is designed to provide tutors in England with a comprehensive framework for teaching the GCSE Computer Science curriculum effectively. This syllabus aims to equip tutors with the necessary knowledge and skills to support students in their understanding and application of core computer science concepts.&nbsp;</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 1: Introduction to Computer Science</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Overview of computer science and its relevance in today&#39;s world<br fr-original-style="" style="box-sizing: border-box;">- Understanding the components of a computer system<br fr-original-style="" style="box-sizing: border-box;">- Introduction to algorithms and problem-solving techniques<br fr-original-style="" style="box-sizing: border-box;">- Exploration of programming languages and their uses</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 2: Computer Hardware</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Understanding the main components of a computer system, including CPU, memory, and storage devices<br fr-original-style="" style="box-sizing: border-box;">- Exploring input and output devices and their functionalities<br fr-original-style="" style="box-sizing: border-box;">- Understanding the role of operating systems and software in computer systems</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3: Software Development</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Introduction to programming concepts and languages (e.g., Python or Java)<br fr-original-style="" style="box-sizing: border-box;">- Understanding variables, data types, and operators<br fr-original-style="" style="box-sizing: border-box;">- Building algorithms and logical reasoning skills<br fr-original-style="" style="box-sizing: border-box;">- Introduction to flowcharts and pseudocode<br fr-original-style="" style="box-sizing: border-box;">- Implementation of simple programs and debugging techniques</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 4: Data Representation</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Understanding binary, hexadecimal, and denary number systems<br fr-original-style="" style="box-sizing: border-box;">- Representation of text, images, and sound using binary<br fr-original-style="" style="box-sizing: border-box;">- Introduction to data compression and encryption techniques</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 5: Computer Networks</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Understanding the basics of computer networks, including LAN, WAN, and the Internet<br fr-original-style="" style="box-sizing: border-box;">- Introduction to network topologies, protocols, and security<br fr-original-style="" style="box-sizing: border-box;">- Exploring the impact of digital communication on society</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 6: Cybersecurity and Ethical Issues</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Understanding the importance of cybersecurity and data protection<br fr-original-style="" style="box-sizing: border-box;">- Introduction to common threats and vulnerabilities<br fr-original-style="" style="box-sizing: border-box;">- Exploring ethical issues related to computer science, such as privacy and intellectual property rights</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 7: Algorithms and Programming Techniques</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Advanced programming concepts, including conditionals, loops, and functions<br fr-original-style="" style="box-sizing: border-box;">- Introduction to sorting and searching algorithms<br fr-original-style="" style="box-sizing: border-box;">- Exploring data structures, such as arrays and lists</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 8: System Architecture</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Understanding the structure and function of a CPU<br fr-original-style="" style="box-sizing: border-box;">- Introduction to memory hierarchy and cache<br fr-original-style="" style="box-sizing: border-box;">- Exploring the Von Neumann architecture and its limitations</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 9: Computational Thinking and Problem Solving</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Advanced problem-solving techniques using computational thinking<br fr-original-style="" style="box-sizing: border-box;">- Introduction to algorithms for complex problems<br fr-original-style="" style="box-sizing: border-box;">- Exploring algorithmic efficiency and optimization techniques</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 10: Exam Preparation and Revision</strong></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">- Reviewing key concepts covered throughout the syllabus<br fr-original-style="" style="box-sizing: border-box;">- Practicing past exam questions and providing guidance on exam techniques<br fr-original-style="" style="box-sizing: border-box;">- Supporting students with exam preparation strategies</p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><em fr-original-style="" style="box-sizing: border-box;">Please note that the duration and depth of each module can vary depending on the level of expertise required and the specific needs of the learners. Additionally, it&#39;s important to adapt the curriculum to the learners&#39; proficiency levels, whether they are A Level/GCSE students or adult learners with different experience levels.</em></p></div>

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General admission

<p><strong>Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now</strong></p><p>Tired of browsing and searching for a <strong>Quality Assurance (QA) </strong> course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one Quality Assurance (QA) bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Quality Assurance (QA) course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our experts are available for answering your queries on Quality Assurance (QA) and help you along your learning journey. Advanced audio-visual learning modules of these Quality Assurance (QA) courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Quality Assurance (QA), we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: </strong>Quality Assurance Manager</li><li><strong> Course 02: </strong>Quality Management</li><li><strong> Course 03: </strong>Supervisor Training</li><li><strong> Course 04: </strong>Quality Management and Strategic Training - ISO 9001</li><li><strong> Course 05: </strong>Quality Tools and Problem Solving Methods</li><li><strong> Course 06: </strong>Diploma in Lean Process and Six Sigma</li><li><strong> Course 07: </strong>Process Improvement: Reduce Waste</li><li><strong> Course 08: </strong>Facilities Management Level 3</li><li><strong> Course 09: </strong>Compliance &amp; Business Risk Management</li><li><strong> Course 10: </strong>Commercial Law 2021</li><li><strong> Course 11: </strong>Performance Management</li><li><strong> Course 12: </strong>People Management Skills Level 3</li><li><strong> Course 13: </strong>GDPR Data Protection Level 5</li><li><strong> Course 14: </strong>Time Management</li></ul><p>Enrol now in Quality Assurance (QA) to advance your career, and use the premium study materials from<strong> Apex Learning.</strong></p><p><strong>Benefits you'll get from choosing Apex Learning:</strong></p><ul><li>Pay once and get lifetime access <strong>to 14 CPD courses </strong>in this Quality Assurance (QA) Course</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Quality Assurance (QA) expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Curriculum:</strong></p><p><strong> Course 01: Quality Assurance Manager</strong></p><ul><li>Quality Management Fundamentals</li><li>Quality Management Planning</li><li>Quality Management Implementation</li><li>Quality Management Improvement</li></ul><p><strong>---------- Other Courses Are ---------</strong></p><p> Course 02: Quality Management</p><p> Course 03: Supervisor Training<strong><br /></strong></p><p> Course 04: Quality Management and Strategic Training - ISO 9001</p><p> Course 05: Quality Tools and Problem Solving Methods</p><p> Course 06: Diploma in Lean Process and Six Sigma</p><p> Course 07: Process Improvement: Reduce Waste</p><p> Course 08: Facilities Management Level 3</p><p> Course 09: Compliance &amp; Business Risk Management</p><p> Course 10: Commercial Law 2021</p><p> Course 11: Performance Management</p><p> Course 12: People Management Skills Level 3</p><p> Course 13: GDPR Data Protection Level 5</p><p> Course 14: Time Management</p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the Quality Assurance (QA) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Quality Assurance (QA) bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Quality Assurance (QA) course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Quality Assurance (QA) expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Apex Learning

Quality Assurance (QA) Courses

<p>In today's globalised world, the need for language translation has increased dramatically. As a result, the translation industry has grown significantly over the years, and freelance translation has become a popular career choice for many. According to recent statistics, the translation industry is expected to reach a value of $68 billion by 2025, with freelance translators contributing a significant portion to the industry.</p> <p>Our Freelance Translator Course Level 3, 4 &amp; 5 is the perfect way to gain the wisdom and techniques you need to start and grow a successful freelance translation business.</p> <p>Endorsed by Quality Licence Scheme, this course allows learners to earn a Level 5 Endorsed certificate hardcopy, proving their expertise in translation and entrepreneurship.</p> <p>But that's not all. We believe that our learners deserve more than just a certificate, so we offer a special bonus to those who enrol in our course. Not only will you gain an understanding and tools in translation and entrepreneurship, but you will also receive five career-guided courses free of charge.</p> <p>Our career-guided courses include Career Development Plan Fundamentals, Networking Skills for Personal Success, Boost Your Confidence and Self-Esteem, CV Writing and Job Searching, and Learn to Reduce and Manage Stress. These courses will give you the extra boost you need to succeed in your career and become a successful freelance translator.</p> <p>Our Freelance Translator Course Level 3, 4 &amp; 5 covers various topics, including translation techniques, project management, and marketing strategies for your translation services. With our comprehensive curriculum, you'll learn how to communicate effectively with clients, manage projects efficiently, and build a thriving freelance translation business.</p> <p>Whether you're a seasoned translator or just starting, our Freelance Translator Course Level 3, 4 &amp; 5 has everything you need to succeed. With our expertly designed course materials and personalised support, you'll be well on your way to building a successful and profitable freelance translation business.</p> <p>Don't miss out on the opportunity to turn your language skills into a lucrative freelance career. Enrol in our course today and take the first step towards building a successful freelance translation business.</p> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Understand the importance of resources and how to utilise them effectively.</li><li>Identify various types of resources and analyse their significance in different contexts.</li><li>Create a comprehensive plan for managing resources, including budgeting and scheduling.</li><li>Develop effective communication and collaboration aptitudes when working with different types of resources.</li><li>Apply problem-solving techniques to overcome common challenges related to resource management.</li><li>Evaluate the effectiveness of resource management strategies and make adjustments as needed.</li><li>Demonstrate the ability to create value and maximise outcomes through efficient and effective resource utilisation.</li></ul> <p><strong>Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</strong></p><p><strong>Diploma in </strong><strong>Freelance Translator Level 3, 4 &amp; 5</strong><strong>'s Description: </strong></p> <p>This course on resources is designed to help learners understand the significance of resources and how to manage them efficiently. The course is divided into three levels, each covering a range of topics related to resource management.</p> <p>Level 3 introduces learners to the course and provides an overview of the content that will be covered. Level 4 focuses on the pre-game, including setting up accounts and developing a starting strategy. Level 5 delves into marketing, getting paid, and tips and tricks for resource management.</p> <p>Throughout the course, learners will gain a deep understanding of the different types of resources and their significance in various contexts. They will learn how to manage resources effectively, including budgeting and scheduling. Communication and collaboration approaches will be emphasised, as learners must work with various resources. Problem-solving techniques will also be covered, allowing learners to overcome common challenges related to resource management. By the end of the course, learners will be able to create value and maximise outcomes through efficient and effective resource utilisation.</p> <p><strong>This bundle comprises the following courses:</strong><strong><br /></strong><strong>QLS Endorsed Course:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Successful Freelance Translator at QLS Level 5</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Career Development Plan Fundamentals</li><li><strong>Course 02:</strong> Networking Skills for Personal Success</li><li><strong>Course 03:</strong> Boost Your Confidence and Self-Esteem</li><li><strong>Course 04:</strong> CV Writing and Job Searching</li><li><strong>Course 05:</strong> Learn to Reduce and Manage Stress</li></ul> <p><strong>Certificate</strong></p> <p>In pursuing this QLS-endorsed course, learners attain a profound understanding and amplify their professional prowess, enriching their curriculum vitae.</p> <p>The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p> <p>Upon completion, learners will receive an Diploma in Successful Freelance Translator at QLS Level 5 Endorsed hard copy certificate, making it easy for them to showcase their achievements.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        15 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This course is designed for anyone interested in learning how to manage resources effectively, including but not limited to the following:</p> <ul> <li>Project managers</li><li>Entrepreneurs</li><li>Business owners</li><li>Marketing professionals</li><li>HR managers</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Here are some possible career paths and their corresponding salary ranges in the UK:</p> <ul> <li>Project Manager: £27,000 - £70,000 per year</li><li>Entrepreneur: £10,000 - £100,000+ per year</li><li>Business Owner: £19,000 - £100,000+ per year</li><li>Marketing Manager: £24,000 - £65,000 per year</li><li>HR Manager: £25,000 - £60,000 per year</li><li>Operations Manager: £23,000 - £60,000 per year</li><li>Supply Chain Manager: £27,000 - £70,000 per year</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Translation

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Freelance Translator Level 3, 4 & 5

Tom Reynolds

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Early Bird

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

<section>
<div>
<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
</div>
</section>

Inclusive Solutions

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Problem Solving Masterclass

<p>The <strong>Creative Problem Solving</strong> course offers an engaging and intellectually stimulating pathway into the world of innovative thinking and solution-finding. This course, structured into ten comprehensive modules, is tailored to empower you with the skills needed to approach problems with creativity and efficiency. Starting with the Problem Solving Method, it lays the groundwork for a deep understanding of systematic problem-solving techniques. As you move through the stages of information gathering and problem definition, the course fosters a mindset that looks beyond conventional solutions, encouraging a fresh perspective on problem-solving.</p>
<p>The heart of the course lies in its focus on brainstorming and generating solutions, spread across two insightful modules. These segments are designed not just to spur creative thought but also to equip you with practical tools for idea generation. The journey continues through the analytical process of sifting through potential solutions, culminating in the selection of the most viable option. The course rounds off with pragmatic steps for implementation, including planning, execution, and the crucial aspect of recording lessons learned, ensuring that each problem solved adds to a repository of experience and knowledge.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Develop a structured approach to solving problems creatively.</li>
<li>Enhance skills in gathering and interpreting relevant information.</li>
<li>Cultivate the ability to define problems clearly and accurately.</li>
<li>Learn innovative brainstorming techniques for solution generation.</li>
<li>Master the art of analyzing and selecting the most effective solutions.</li>
</ul>
<h3><b>Why choose this Creative Problem Solving<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Creative Problem Solving<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Professionals seeking to improve their problem-solving skills.</li>
<li>Team leaders and managers aiming to foster creative thinking in their teams.</li>
<li>Individuals interested in enhancing their analytical and decision-making abilities.</li>
<li>Entrepreneurs looking for innovative approaches to business challenges.</li>
<li>Students and lifelong learners aspiring to develop critical thinking skills.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Innovation Manager</strong> - £35,000 to £60,000</li>
<li><strong>Business Analyst</strong> - £30,000 to £50,000</li>
<li><strong>Project Manager</strong> - £33,000 to £55,000</li>
<li><strong>Strategy Consultant</strong> - £40,000 to £70,000</li>
<li><strong>Product Manager</strong> - £35,000 to £60,000</li>
<li><strong>Marketing Strategist</strong> - £28,000 to £50,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Creative Problem Solving</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning. This </span><span>course</span><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module One: The Problem Solving Method</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Problem Solving Method</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Two: Information Gathering</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Information Gathering</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Three: Problem Definition</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem Definition</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Four: Preparing for Brainstorming</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preparing for Brainstorming</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Five: Generating Solutions (I)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (I)</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Six: Generating Solutions (II)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (II)</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Seven: Analyzing Solutions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Analyzing Solutions</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Eight: Selecting a Solution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Selecting a Solution</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Nine: Planning Your Next Steps</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning Your Next Steps</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Ten: Recording Lessons Learned</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recording Lessons Learned</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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