Name: Functional Skills Maths Level 2 & Functional Skills English Level 2
Price: 12 GBP
Availability: InStock

<p>The only thing that stopped the demand for hotels, resorts, and restaurants was Covid-19. After Covid-19, the number of people travelling almost doubled, meaning these businesses are booming more than ever. This also means jobs in these sectors are more than ever! Whether you want to pursue a career in the hospitality industry or want to start your own business, this course is what you need, as it has everything covered.</p><p>Learning about Hospitality &amp; Restaurant Management can help you with career development by providing you with all the theoretical knowledge and skills necessary to succeed in a wide range of roles within the industry. From entry-level positions to management roles, the opportunities for advancement in this field are vast. Additionally, the hospitality and restaurant industry offers a wide range of working environments, including hotels, resorts, restaurants, cruise ships, and more, which can provide a fulfilling and dynamic career path.</p><p>The demand for professionals in the hospitality and restaurant industry is high. As people are traveling more and dining out more, the demand for hotels, resorts, and restaurants continues to grow. Additionally, the rise of online review sites and social media has increased the importance of providing excellent customer service, which further amplifies the demand for skilled professionals in this field. Enrol now and start your journey in this industry.</p><p><strong>Learning Outcome </strong></p><p>Upon completing the course, learners will be able to:</p><ul><li>Understand the basic principles of the hotel and restaurant industry, and its importance in the field of hospitality.</li><li>Develop the skills necessary for leadership and management in the hospitality industry, including selection and recruitment, training, and front office and food and beverage operations management.</li><li>Know the importance of food safety and the various laws and regulations that apply to the hospitality industry.</li><li>Learn how to implement food safety management systems and tools, and how to control contamination hazards and prevent food poisoning.</li><li>Explore the importance of personal hygiene and the design and construction of food premises and equipment and pest management.</li><li>Develop knowledge of food safety training for the staff.</li></ul><p><strong>Why People Enrol this Course From One Education:</strong></p><ul><li>Eligibility for an endorsed certificate upon successful completion of the course</li><li>Learning materials of our course contain engaging voiceover and visual elements for your comfort</li><li>Get 24/7 access to all course content for a full year</li><li>Complete the course at your own pace</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>Efficient assessments and instant results upon completion of our course</li></ul><p><strong>Courses Curriculum</strong></p><p>Here is the curriculum breakdown of the course:</p><ul><li>Module 1: Introduction</li><li>Module 2: An Overview of Hotel Industry</li><li>Module 3: Restaurant Industry</li><li>Module 4: Leadership and Management</li><li>Module 5: The Process of Selection and Recruitment in the Hospitality Industry</li><li>Module 6: The Process of Development and Training in the Hospitality Industry</li><li>Module 7: Management of Front Office Operations</li><li>Module 8: Management of Food and Beverage Operations</li><li>Module 9: Food Safety - An Introduction</li><li>Module 10: Supervision of Food Safety</li><li>Module 11: Food Safety Legislation</li><li>Module 12: Food Safety Management System</li><li>Module 13: Food Safety Management Tools</li><li>Module 14: Contamination Hazards</li><li>Module 15: Controlling Contamination</li><li>Module 16: Food Poisoning (Bacterial) and Food-Borne Illness</li><li>Module 17: Food Poisoning (Non-Bacterial)</li><li>Module 18: Personal Hygiene</li><li>Module 19: Food Premises and Equipment: The Design and Construction</li><li>Module 20: Pest Management</li><li>Module 21: Food Safety Training for the Staff</li></ul><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li><strong>Within the UK: £129</strong></li><li><strong>International: £129 + £10 (postal charge) = £139</strong></li></ul><p><strong>CPD Accredited Certification from One Education</strong></p><p>After successfully completing this course, you will qualify for the CPD accredited certificate from One Education, as proof of your continued professional development. Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li><strong>PDF Certificate: £9</strong></li><li><strong>Hardcopy Certificate (within the UK): £15</strong></li><li><strong>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is for:</p><ul><li>Individuals are interested in pursuing a career in the hospitality and restaurant management industry.</li><li>Current employees in the hospitality and restaurant industry looking to improve their skills and advance in their careers.</li><li>Aspiring managers or supervisors in the hospitality and restaurant industry.</li><li>Anyone seeking to acquire knowledge and skills in hospitality and restaurant management.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no specific prerequisites to enrol in this course. <strong>Anyone and everyone</strong> can take this course.</p><p>The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!</p><p>All you need is a passion for learning, literacy, and being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Entry-level Positions: £20,000 - £25,000</li><li>Junior Management: £25,000 - £30,000</li><li>Junior Supervisor: £25,000 - £30,000</li><li>Senior Management: £30,000 - £40,000</li></ul><p>Opportunities for advancement into roles such as general manager, director of operations, or hotel or restaurant owner with higher salary ranges.</p>
                        </div>

One Education

Hospitality & Restaurant Management Course

General Admission

<p>Admin, Secretarial &amp; PA (In Spanish Language) course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Admin, Secretarial &amp; PA (In Spanish Language) course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p> <p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p> <p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p> <p><strong>Key Features of the Admin, Secretarial &amp; PA (In Spanish Language) Course :</strong></p> <ul> <li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>*** Additional Gifts ***</strong></p> <ul> <li><strong>Free Life Coaching Course</strong></li></ul> <p>*** (Offer Ends Soon) ***</p> <p><strong>Spanish</strong></p> <p><strong>El curso AdministraciÃ³n : Fundamentos de la gestiÃ³n administrativa le enseÃ±a todo sobre el tema a fondo desde cero para que pueda obtener un certificado profesional de forma gratuita para mostrar sus logros en la vida profesional. Este curso de AdministraciÃ³n : Fundamentos de la gestiÃ³n administrativa es un curso completo guiado por un instructor, diseÃ±ado para proporcionar una comprensiÃ³n detallada de la naturaleza del sector relacionado y sus funciones clave dentro de Ã©l.</strong></p> <p>Para tener Ã©xito en su profesiÃ³n, debe tener un conjunto especÃ­fico de habilidades para tener Ã©xito en el mundo competitivo de hoy. En este curso de capacitaciÃ³n en profundidad, desarrollarÃ¡ las habilidades mÃ¡s solicitadas para impulsar su carrera, asÃ­ como para actualizar sus conocimientos y habilidades existentes.</p> <p>Los materiales de capacitaciÃ³n de este curso estÃ¡n disponibles en lÃ­nea para que aprenda a su propio ritmo y acelere su carrera con facilidad.</p> <p><strong>CaracterÃ­sticas clave del curso AdministraciÃ³n : Fundamentos de la gestiÃ³n administrativa:</strong></p> <ul> <li>Curso interactivo totalmente en lÃ­nea con voz superpuesta en audio</li><li>Desarrollado por profesionales calificados en el campo</li><li>Aprendizaje a su propio ritmo y portÃ¡til, tableta, compatible con telÃ©fonos inteligentes</li><li>Asistencia de aprendizaje 24 horas al dÃ­a, 7 dÃ­as a la semana</li><li>Descuentos en compras a granel</li></ul> <p>*** (La oferta termina pronto) ***</p><p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our Admin, Secretarial &amp; PA (In Spanish Language) course is as follows:</p> <p><strong>***Admin, Secretarial &amp; PA (In Spanish Language)***</strong></p> <ul> <li>Module 01: Introduction to Office Administration</li><li>Module 02: Skills of an Effective Administrator</li><li>Module 03: Commercial Label</li><li>Module 04: Business Telephone Skills</li><li>Module 05: Representing your boss and your company</li><li>Module 06: Organization of meetings and conferences</li><li>Module 07: Time Management</li><li>Module 08: Record keeping and filing systems</li><li>Module 09: Business Writing Skills</li><li>Module 10: Organizational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Billing / Petty Cash</li></ul> <p><strong>Curso curricular</strong></p> <p>El esquema detallado del plan de estudios de nuestro curso AdministraciÃ³n : Fundamentos de la gestiÃ³n administrativa es el siguiente:</p> <p><strong>***AdministraciÃ³n : Fundamentos de la gestiÃ³n administrativa***</strong></p> <ul> <li>MÃ³dulo 01: IntroducciÃ³n a la administraciÃ³n de oficinas</li><li>MÃ³dulo 02: Habilidades de un administrador eficaz</li><li>MÃ³dulo 03: Etiqueta comercial</li><li>MÃ³dulo 04: Habilidades telefÃ³nicas comerciales</li><li>MÃ³dulo 05: Representar a su jefe y a su empresa</li><li>MÃ³dulo 06: OrganizaciÃ³n de reuniones y conferencias</li><li>MÃ³dulo 07: GestiÃ³n del tiempo</li><li>MÃ³dulo 08: Sistemas de archivo y mantenimiento de registros</li><li>MÃ³dulo 09: Habilidades de redacciÃ³n comercial</li><li>MÃ³dulo 10: Habilidades organizativas</li><li>MÃ³dulo 11: Habilidades de comunicaciÃ³n</li><li>MÃ³dulo 12: Servicio al cliente</li><li>MÃ³dulo 13: PlanificaciÃ³n y programaciÃ³n eficaces</li><li>MÃ³dulo 14: FacturaciÃ³n / Caja chica</li></ul> <p><strong>AcreditaciÃ³n</strong></p> <p>Todos nuestros cursos, incluido este curso de AdministraciÃ³n : Fundamentos de la gestiÃ³n administrativa, estÃ¡n totalmente acreditados, lo que le proporciona habilidades y conocimientos actualizados y lo ayuda a ser mÃ¡s competente y eficaz en el campo que elija.</p> <p><strong>CertificaciÃ³n</strong></p> <p>Una vez que haya completado con Ã©xito su curso AdministraciÃ³n : Fundamentos de la gestiÃ³n administrativa, se le enviarÃ¡ inmediatamente un certificado digital. AdemÃ¡s, puede recibir su certificado impreso por correo postal (costo de envÃ­o £ 3.99). Nuestras certificaciones no tienen fecha de caducidad, aunque le recomendamos que las renueve cada 12 meses.</p> <p><strong>EvaluaciÃ³n</strong></p> <p>Al final del curso, habrÃ¡ una evaluaciÃ³n en lÃ­nea, que deberÃ¡ aprobar para completar el curso. Las respuestas se marcan de forma instantÃ¡nea y automÃ¡tica, lo que le permite saber de inmediato si ha aprobado. Si no lo ha hecho, no hay lÃ­mite en la cantidad de veces que puede realizar el examen final. Todo esto estÃ¡ incluido en la tarifa Ãºnica que pagÃ³ por el curso en sÃ­.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Cualquiera con una habilidad especial para aprender nuevas habilidades puede tomar este curso AdministraciÃ³n : Fundamentos de la gestiÃ³n administrativa. Si bien esta capacitaciÃ³n integral es popular para preparar a las personas para oportunidades laborales en los campos relevantes, tambiÃ©n ayuda a avanzar en su carrera para las promociones.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Admin, Secretarial & PA (In Spanish Language) Course

<p><strong>Hospitality &amp; Catering Management, Professional Chef, HACCP, Food Hygiene and Safety,</strong></p><p>Embark on a transformative journey in Hospitality &amp; Catering with our specialized course. Delve into the essence of Hospitality &amp; Catering, mastering essential skills for success in the industry. Explore the diverse facets of Hospitality &amp; Catering, from culinary arts to guest services, and unlock a world of opportunities. Enroll now!</p><p>In our comprehensive Hospitality &amp; Catering course, you'll immerse yourself in a rich tapestry of culinary techniques, food safety protocols, and customer service excellence. Experience hands-on training in Hospitality &amp; Catering operations, honing your skills in menu planning, event management, and beverage service. Discover the art of creating unforgettable dining experiences, blending creativity with precision to delight discerning guests. Our expert instructors will guide you through every aspect of Hospitality &amp; Catering, equipping you with the knowledge and expertise to thrive in this dynamic industry. Elevate your career prospects and join us to embark on a rewarding journey in Hospitality &amp; Catering today!</p><p><strong>Hospitality &amp; Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Course Bundle Additional Courses</strong></p><ul><li><strong>Course 01:</strong> Level 5 Hospitality Management</li><li><strong>Course 02: </strong>Level 5 Professional Chef</li><li><strong>Course 03</strong><strong>:</strong> Level 2 HACCP Training For Catering &amp; Retail</li><li><strong>Course 04:</strong> Level 2 Food Hygiene and Safety</li><li><strong>Course 05:</strong> Level 2 Food Hygiene and Safety For Catering</li><li><strong>Course 06: </strong>Food Allergen Awareness Training</li><li><strong>Course 07: </strong>Level 3 Supervising Food Safety in Catering</li><li><strong>Course 08: </strong>Level 2 Award in Food Safety in Health and Social Care and Early Years and Childcare Settings</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Hospitality &amp; Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, course]</strong></p> <p><strong>Hospitality &amp; Catering Management, Professional Chef, HACCP, Food Hygiene and Safety,</strong></p><p>Industry Experts Designed this <strong>Hospitality Management</strong> course into 09 detailed modules.</p><p><strong>Course Curriculum of Hospitality Management</strong></p><p><strong>Module 1: An Overview of the Hospitality Industry</strong></p><ul><li>Introduction to Hospitality</li><li>Features of the Hospitality Industry</li><li>Relationship Between the Hospitality Industry and Tourism</li><li>Career Prospect of the Hospitality Industry</li><li>Hospitality Management</li><li>Hospitality Service</li></ul><p><strong>Module 2: Travel and Tourism</strong></p><ul><li>The Importance of Tourism</li><li>The Economic Significance of Tourism</li><li>Businesses Serving the Traveler</li><li>Noneconomic Effects of Tourism</li></ul><p><strong>Module 3: Forces Affecting Growth and Change in the Hospitality Industry</strong></p><ul><li>Demand</li><li>Supply</li><li>Workforce Diversity</li><li>The Impact of Labour Scarcity</li></ul><p><strong>Module 4: Understanding Marketing Management in Hospitality &amp; Tourism</strong></p><ul><li>What Is Hospitality and Tourism Marketing?</li><li>Characteristics of Service Marketing</li><li>The Service Profit Chain</li></ul><p><strong>Module 5: Understanding the Management of Food and Beverage Operations</strong></p><ul><li>Understanding Food and Beverage Operations</li><li>Understanding the Assessment of Market and Consumer Needs</li><li>Understanding the Food Service Operation System</li><li>The Process of Designing the Restaurant</li><li>Menu Planning</li><li>The Ways of Managing Food Service Operations</li><li>Beverages</li><li>Understanding Cost Control</li><li>Understanding the Computer Applications in Food and Beverage Services</li></ul><p><strong>Module 6: Understanding Accounting in Hospitality</strong></p><ul><li>Front office Accounting</li><li>The Purpose of Accounting in the Hospitality Industry</li><li>Branches of Accounting</li><li>The Uniform System of Accounts</li><li>Ethics and Hospitality Accounting</li></ul><p><strong>Module 7: Restaurant Operations</strong></p><ul><li>Restaurant Operations</li><li>Making a Profit in Food Service Operations</li><li>Keeping the Score in Operations: Accounting Statements and Operating Ratios</li></ul><p><strong>Module 8: Balance Sheet and the P&amp;L Statement</strong></p><ul><li>Balance Sheet of the Hospitality Industry</li><li>Hotel Profit &amp; Loss Statement</li><li>Working Relationships between the Balance Sheet and the P&amp;L Statement</li><li>Differences and Similarities between the Balance Sheet and the P&amp;L</li><li>The Statement of Cash Flow</li></ul><p><strong>Module 9: Budgets</strong></p><ul><li>The Use of Budgets in Business Operations</li><li>Annual Operating Budgets</li><li>Formulas and Steps in Preparing a Budget</li><li>Capital Expenditure Budgets</li></ul><p><strong>Assessment Method of Hospitality &amp; Catering</strong></p><p>After completing each module of the Hospitality and Catering Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Hospitality &amp; Catering</strong></p><p>After completing the MCQ/Assignment assessment for this Hospitality and Catering Course, you will be entitled to a Certificate of Completion from Training Tale.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Hospitality &amp; Catering Management, Professional Chef, HACCP, Food Hygiene and Safety,</strong></p><p>This Hospitality &amp; Catering course is suitable for anyone who works in or aspires to work in the Hospitality &amp; Catering industry.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Hospitality &amp; Catering Management, Professional Chef, HACCP, Food Hygiene and Safety,</strong></p><p>Students who intend to enrol in this Hospitality &amp; Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Course must meet the following requirements:</p><ul><li>Hospitality Catering: Good command of the English language</li><li>Hospitality Catering: Must be vivacious and self-driven</li><li>Minimum Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Hospitality &amp; Catering Management, Professional Chef, HACCP, Food Hygiene and Safety,</strong></p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Catering Management

Hospitality & Catering

Hospitality Management

Hotel Management

Restaurant Management

Hospitality & Tourism

Hospitality & Catering Managemnt, Professional Chef, HACCP, Food Hygiene and Safety

<p>Have you ever found yourself struggling to articulate your thoughts in English? Perhaps you've been in a situation where you knew what you wanted to say but didn't know which tense to use? Fear not, because our Explore the Fundamentals of English Tenses course is here to help! With our expert guidance and comprehensive curriculum, you'll gain the skills and confidence you need to speak and write in English with ease.</p><p>Our course covers everything from basic verb tenses to more advanced concepts, allowing you to expand your vocabulary and understanding of the English language. With engaging lessons and practical examples, you'll be able to communicate effectively in any situation. So why wait? Sign up for our Explore the Fundamentals of English Tenses course today and start your journey towards fluency.</p><p>Whether you're a non-native English speaker looking to improve your language skills or a native speaker seeking to brush up on your grammar, our course is designed to provide you with the tools you need to succeed. With a focus on practical skills and real-world applications, our course is perfect for anyone interested in mastering English tenses. So don't miss out on this opportunity to take your English language skills to the next level - enrol in our course today!</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a foundational understanding of English tenses and their applications in language</li><li>Learn how to use verb tenses correctly in a variety of contexts, including present, past, and future tenses</li><li>Understand the differences between various types of tenses, such as perfect tenses, continuous tenses, and more</li><li>Expand your vocabulary and understanding of practical applications of English tenses in real-world scenarios</li><li>Gain confidence in speaking and writing in English using the appropriate tenses</li></ul><p>The Explore the Fundamentals of English Tenses course is designed to provide learners with a comprehensive understanding of English tenses and their applications in language. With engaging lessons, expert guidance, and a proven curriculum, learners will gain the skills and confidence they need to speak and write in English using the appropriate tenses.</p><p>Upon completing this course, learners will have a solid foundation in English tenses and be prepared to communicate more effectively in a variety of contexts. With a focus on developing practical skills in verb tense usage, this course is the key to unlocking your potential and achieving success in English language learning</p><p><strong>â±â± </strong><strong>Explore the Fundamentals of English Tenses</strong><strong> Course Curriculum </strong></p><ul><li>Introduction</li><li><strong>Section 01: </strong>Lesson 1</li><li><strong>Section 02</strong>: Lesson 2</li><li><strong>Section 03:</strong> Lesson 3</li><li><strong>Section 04:</strong> Lesson 4</li><li><strong>Section 05: </strong>Lesson 5</li><li><strong>Section 06: </strong>Lesson 6</li><li><strong>Section 07: </strong>Lesson 7</li><li><strong>Section 08:</strong> Lesson 8</li><li><strong>Section 09: </strong>Lesson 9</li><li><strong>Section 10: </strong>Lesson 10</li><li><strong>Section 11: </strong>Lesson 11</li><li><strong>Section 12:</strong> Lesson 12</li><li><strong>Section 13:</strong> Lesson 13</li><li><strong>Section 14:</strong> Lesson 14</li><li><strong>Section 15:</strong> Lesson 15</li><li><strong>Section 16:</strong> Lesson 16</li><li><strong>Section 17: </strong>Lesson 17</li><li><strong>Section 18: </strong>Lesson 18</li><li><strong>Section 19:</strong> Lesson 19</li><li><strong>Section 20: </strong>Lesson 20</li><li><strong>Section 21:</strong> Lesson 21</li><li><strong>Section 22: </strong>Lesson 22</li><li><strong>Section 23: </strong>Lesson 23</li><li><strong>Section 24: </strong>Lesson 24</li><li><strong>Section 25:</strong> Lesson 25</li><li><strong>Section 26: </strong>Lesson 26</li><li><strong>Section 27:</strong> Lesson 27</li><li><strong>Section 28:</strong> Lesson 28</li><li><strong>Section 29:</strong> Lesson 29</li><li><strong>Section 30: </strong>Lesson 30</li><li><strong>Section 31: </strong>Lesson 31</li><li><strong>Section 32:</strong> Lesson 32</li><li><strong>Section 33:</strong> Lesson 33</li><li><strong>Section 34:</strong> Lesson 34</li><li><strong>Section 35:</strong> Lesson 35</li><li><strong>Section 36: </strong>Lesson 36</li></ul><p><strong>How is the course assessed?</strong></p><p>Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.<br /><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Non-native English speakers seeking to improve their language skills</li><li>Native English speakers seeking to brush up on their grammar and language skills</li><li>Students preparing for English language exams or courses that involve verb tense usage</li><li>Professionals seeking to improve their English language skills for personal or professional reasons</li><li>Anyone interested in expanding their understanding of English tenses and their applications in language</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Writer or editor</li><li>Language teacher or tutor</li><li>Communications professional</li><li>Translator or interpreter</li><li>Customer service representative</li></ul><p>£18,000 - £50,000+ (depending on career path and experience)</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £9
        </p>
            <div> <p>You can apply for a CPD Accredited PDF Certificate at the cost of £9.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div> <p>Hard copy can be sent to you via post at the expense of £15.</p> </div>

                        </div>

Explore the Fundamentals of English Tenses Course

<p>Our exclusive bundle is your gateway to personal and professional success! Dive into a dynamic learning experience that seamlessly weaves together the essential threads of numeracy and literacy. Ignite your potential with the Functional Skills English Level 2, designed to enhance your communication prowess. Master the art of articulation, boost your writing finesse, and harness the power of effective expression.</p><p>Simultaneously, delve into the world of numbers with Functional Skills Maths Level 2. Transform mathematical challenges into triumphs as you navigate through practical applications and problem-solving scenarios. This meticulously curated bundle isn't just an educational investment; it's a key to unlocking doors to new opportunities. Join us on a journey where words and numbers converge, shaping a brighter future tailored to your aspirations. Seize this chance to redefine your capabilities.</p><p><strong>This bundle includes the following courses:</strong></p><ul><li><strong>Course 01: </strong>Functional Skills English Level 2</li><li><strong>Course 02: </strong>Functional Skills Maths level 2</li></ul><p><strong>Key Features</strong></p><p>The key features of this Functional Skills English Level 2 &amp; Functional Skills Maths Level 2 course are below:</p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Functional Skills English and Maths Level 2 course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this </strong><strong>Functional Skills English Level 2 &amp; Functional Skills Maths Level 2 course to excel!</strong></p><p><strong>How You will be Benefited from Functional Skills English Level 2 &amp; Functional Skills Maths Level 2</strong></p><p>All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market.</p><p><strong>Course Curriculum :</strong></p><p><strong>Functional Skills English Level 2</strong></p><ul><li>Module 01: Linguistics</li><li>Module 02: Teaching Grammar and Vocabulary</li><li>Module 03: The Basics of Sentence</li><li>Module 04: Structure of Sentence</li><li>Module 05: Question</li><li>Module 06: Punctuation &amp; Capitalisation</li><li>Module 07: Spelling</li><li>Module 08: English Pronunciation</li><li>Module 09: Teaching Receptive Skills: Reading</li><li>Module 10: Teaching Productive Skills: Writing</li><li>Module 11: Teaching Receptive Skills: Listening</li><li>Module 12: Teaching Productive Skills: Speaking</li></ul><p><strong>Functional Skills Maths Level 2</strong></p><ul><li>Integers ( Directed Numbers)</li><li>Factors and Multiples</li><li>Fractions</li><li>Simplification Rule : BODMAS</li><li>Decimal numbers</li><li>Rational Numbers</li><li>Approximation</li><li>Estimation and Scientific Notation or Standard form</li><li>Percentage</li><li>Ratio and Proportion</li><li>Unitary Method and its Applications</li><li>Profit , Loss, discount and Tax</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Increase your knowledge of English linguistics</li><li>Learn on how to teach grammar and vocabulary</li><li>Understand punctuation, capitalisation and spelling</li><li>Develop the abilities required for teaching reading, writing, listening and speaking skill</li><li>Understand in-depth of integers, factors and multiples</li><li>Learn the classification of fractions</li><li>Improve your knowledge on decimal numbers and rational numbers</li></ul><p><strong>Accreditation</strong></p><p>All of our courses included in this Functional Skills English Level 2 &amp; Functional Skills Maths Level 2 bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Disclaimer:</strong> The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Functional Skills English Level 2 &amp; Functional Skills Maths Level 2 course, you will immediately be sent digital certificates for the bundle courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Functional Skills English Level 2 &amp; Functional Skills Maths Level 2 course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this course is ideal for:</p><ul><li>Individuals seeking versatile communication and analytical skills enhancement.</li><li>Job aspirants aiming to strengthen numerical and literacy proficiency.</li><li>Those wanting to refine problem-solving abilities for various contexts.</li><li>Students desiring a comprehensive skill set for future academic pursuits.</li><li>Professionals looking to boost communication and analytical capabilities in their careers.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements for this Functional Skills English Level 2 &amp; Functional Skills Maths Level 2 bundle courses to be enrolled.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Functional Skills English Level 2 &amp; Functional Skills Maths Level 2 Course you will have a variety of careers to choose from. The following job sectors of Functional Skills English Level 2 &amp; Functional Skills Maths Level 2 are:</p><ul><li>Data Analyst</li><li>Administrative Assistant</li><li>Retail Supervisor</li><li>Customer Service Representative</li><li>Teaching Assistant</li><li>Logistics Coordinator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost <strong>£3.99</strong> in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10.</strong><br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Functional Skills English Level 2 & Functional Skills Maths Level 2 Course

<p><strong>In the UK</strong>, Data entry-related job holders typically make between <strong>£25,000</strong> and <strong>£28,000</strong> per year as their starting salary. However, with some experience, you may make between <strong>£40,000</strong> and <strong>£50,000</strong><strong>in a junior role</strong>. And if you have lots of experience, you may make over<strong> £65,000</strong><strong>working in a senior role</strong>. Our Data Entry course provides accurate information and skills to make you an expert in Data Entry.</p><p>A data entry-related career may be good for you to explore if you have excellent keyboarding abilities, a passion for precision, and the capacity to work under pressure. Since employers from a wide range of industries hire for these Data Entry Administrator positions, a career in data entry can lead you into a number of other industries.</p><p>By the time you complete this Data Entry course, you'll have increased your employability and given yourself the tools you need to stay ahead of the competition. The course will also give your CV a little extra edge over the competition by making it stand out to potential employers. So what are you waiting for? Enrol in the course today!</p><p><strong>Learning Outcome</strong></p><ul><li>Understand the basics of data entry and management</li><li>Learn how to use Excel for efficient data entry</li><li>Understand how to use statistics packages in data entry</li><li>Learn how to create a data entry form in Excel</li><li>Understand common rules and guidelines for data entry</li><li>Learn how to modify, format, and print worksheets in Excel</li></ul><p><strong><em>In this course, we will cover several core concepts of data entry, including:</em></strong></p><ul><li>Basics</li><li>Rules and Guidelines</li><li>Using <strong>Excel</strong> for efficient Data Entry.</li><li><strong>Data Entry form</strong> in Excel- the process of creating and maintaining data</li><li>Use of Excel's<strong> Flash Fill </strong>and <strong>AutoFill</strong></li><li>Performing Calculations, Modifying Formatting a <strong>Worksheet</strong></li><li>Managing &amp; Printing <strong>Workbooks</strong></li><li>Tips for starting your career in Data Entry</li></ul><p><strong>Meet the Accreditation</strong></p><p>CPD Quality Standards (CPD QS) accreditation assure the Data Entry course training and learning activities are relevant, reliable, and upto date.</p><p><strong>How Will CPD Accredited Value You?</strong></p><ul><li>CPD accreditation ensures that the training programme or course you have completed has been independently reviewed and meets rigorous quality standards.</li><li>By achieving CPD accredited certificates, you can enhance your career prospects, build your professional reputation, and stay competitive in today's job market.</li></ul><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a lifetime.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Module Attributes:</strong></p><p>The course has been meticulously designed to deliver maximum information in minimum time. This approach enables learners to easily comprehend the core concepts and confidently apply them to diverse real-life scenarios.</p><p><strong>Course Curriculum:</strong></p><ul><li>Data Entry and Management</li><li>Introduction to Data Entry</li><li>Data Management</li><li>Using the Computer for Data Entry</li><li>Common Rules and Guidelines for Data Entry</li><li>Using Excel for Efficient Data Entry</li><li>Using Excel's Flash Fill and Autofill to Automate Data Entry</li><li>How to Create a Data Entry Form in Excel?</li><li>Using Statistics Packages in Data Entry</li><li>Basics of MS Excel</li><li>Getting Started with Microsoft Office Excel 2016</li><li>Performing Calculations</li><li>Modifying a Worksheet</li><li>Formatting a Worksheet</li><li>Printing Workbooks</li></ul><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Data Entry course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.</p><p>This course is particularly ideal for:</p><ul><li>Individuals who want to learn the basics of data entry and management</li><li>Data entry clerks who want to improve their skills</li><li>Professionals who work with large datasets and want to increase efficiency</li><li>Anyone who wants to learn how to use Excel for data entry and analysis</li></ul><p><strong>N.B.:</strong>This course will only provide you with the theoretical foundation you need to improve in this particular area. To obtain a professional qualification, you can enrol in the following courses:</p><ul><li>Certified Data Analysis Professional</li><li>Certified Data Visualization Professional</li><li>MCSE Data Management &amp; Analytics</li><li>Microsoft Azure Data Fundamentals</li><li>BCS Foundation Award- Big Data</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Data Entry course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Data Entry course will brighten up your CV and also will help you get jobs. Some of the job opportunities include;</p><ul><li><strong>Data Entry Clerk -</strong> £18,000-£22,000</li><li><strong>Administrative Assistant - </strong>£16,000-£24,000</li><li><strong>Customer Service Representative - </strong>£18,000-£25,000</li><li><strong>Office Manager -</strong> £24,000-£35,000</li><li><strong>Accountant -</strong> £25,000-£45,000</li><li><strong>Data Analyst -</strong> £26,000-£50,000</li></ul>
                        </div>

Data Entry: Essential Skills for Office Management and Administration Course

<p><strong>Our Housing Officer Training course is endorsed by the Quality Licence Scheme, ensuring your newly-acquired skills will enhance your professional development. The course is also accredited by CPD.</strong></p><p>Housing officers are responsible for assisting tenants in renting a property from a housing association or council. It is their job to look after tenants' needs and ensure that all properties are maintained and looked after. In this course, you will familiarise with the day-to-day role of a housing officer, and the necessary skills required for this line of work.</p><p>In this comprehensive course, you will learn how to build solid relationships with your tenants and be able to advise them on matters such as finance and repairs. We will take you step-by-step through the inspection process, and the checklist for ensuring a home is safe and well-maintained. You will also learn about the history of social housing and the fundamentals of social housing management.</p><p><strong><strong>HIGHLIGHTS OF THE HOUSING OFFICER TRAINING</strong></strong></p><ul><li>Develop your understanding of the role and responsibilities of a housing officer</li><li>Learn how to assess the needs of people applying for housing</li><li>Understand how to carry out housing inspections to make sure properties are well-maintained</li><li>Be able to form strong relationships with tenants and build their trust</li><li>Have a solid understanding of the legal responsibilities of a housing officer</li><li>Strengthen your customer service, problem-solving and organisational skills</li><li>Have the ability to deal with anti-social behaviour and tenant complaints in a professional &amp; helpful manner</li><li>Develop the skills to advise your tenants and address their needs in meetings</li></ul><p><strong>Reality Check:</strong></p><p>Many students claim that even though this course is shorter than other courses they have taken, it has taught them considerably more. This is because the course is designed to be laser-focused on the most important aspects of the topic. Instead of covering irrelevant details or unnecessary fluff, this course gets straight to the point, giving students the information and skills they need to excel in their field.</p><p><strong>Why People Enrol this Course From One Education:</strong></p><ul><li>Eligibility for an Endorsed certificate upon successful completion of the course</li><li>Learning materials of our course contain engaging voice-over and visual elements for your comfort</li><li>Get 24/7 access to all course content for a full year</li><li>Complete the course at your own pace</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>Efficient assessments and instant results upon completion of our course</li></ul><p><strong>Module Attributes:</strong></p><p>The course has been meticulously designed to deliver maximum information in minimum time. This approach enables students to easily comprehend the core concepts and confidently apply them to diverse real-life scenarios.</p><p><strong>Curriculum Breakdown:</strong></p><ul><li><strong>Module 01: </strong>Introduction to Social Housing<strong><br /></strong></li><li><strong>Module 02: </strong>Career Prospects of Social Housing Manager<strong><br /></strong></li><li><strong>Module 03: </strong>Tenant Selection and Tenant Management<strong><br /></strong></li><li><strong>Module 04: </strong>Managing Rental Income and Arrears<strong><br /></strong></li><li><strong>Module 05: </strong>Time Management<strong><br /></strong></li><li><strong>Module 06: </strong>Organisational Skills</li><li><strong>Module 07: </strong>Communication Skills<strong><br /></strong></li><li><strong>Module 08: </strong>Negotiation Techniques<strong><br /></strong></li><li><strong>Module 09: </strong>Dealing with Anti-Social Behaviours<strong><br /></strong></li><li><strong>Module 10: </strong>Stress Management<strong><br /></strong></li><li><strong>Module 11: </strong>Maintenance, Safety, and Security of Social Housing<strong><br /></strong></li><li><strong>Module 12: </strong>Resident Involvement in Social Housing</li></ul><p><strong>Method of Assessment</strong></p><ul><li>MCQ Based</li><li>Passing Marks 60%</li><li>Unlimited Retake Exam</li><li>Instant Assessment and Feedback</li></ul><p><strong>Certification</strong></p><ul><li>Quality Licence Scheme (QLS) Endorsed Certificate</li><li>CPD Accredited (CPD QS) Certificate</li><li>Digital (PDF) &amp; Hardcopy certificates are available</li></ul><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li><strong>Within the UK: £119</strong></li><li><strong>International: £119 + £10 (postal charge) = £129</strong></li></ul><p><strong>CPD Accredited Certification from One Education</strong></p><p>After successfully completing this course, you will qualify for the CPD accredited certificate from One Education, as proof of your continued professional development. Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li><strong>PDF Certificate: £9</strong></li><li><strong>Hardcopy Certificate (within the UK): £15</strong></li><li><strong>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This course is ideal for</strong></p><ul><li>Property Maintenance Officer</li><li>Housing Inspector</li><li>Real Estate pros</li><li>People already working in the relevant fields and want to polish their knowledge and skill.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no specific prerequisites to enrol in this course. <strong>Anyone and everyone</strong> can take this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Senior Housing Officer: £35,000 - £50,000 per year</li><li>Area Manager: £40,000 - £60,000 per year</li><li>Sheltered Housing Officer: £22,000 - £30,000 per year</li><li>Supported Housing Worker: £18,000 - £26,000 per year</li><li>Housing Officer: £20,000 - £30,000 per year</li><li>Tenancy Officer: £22,000 - £28,000 per year</li><li>Neighbourhood Officer: £20,000 - £28,000 per year</li><li>Housing Support Officer: £18,000 - £25,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            £9
        </p>
            <div><strong>Certificate of completion</strong><p>Digital certificate - £9</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div><p>Hard copy certificate - £15</p><ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul></div>
        <h4>QLS Endorsed Certificate</h4>
        <p>
            Hard copy certificate -
            £109
        </p>
            <div><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the course, learners will be able to order an endorsed certificate titled '<strong>Advanced Diploma in Housing Officer Training at QLS Level 6</strong>' as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li>In UK: £109</li><li>International: £119</li></ul></div>

                        </div>

Housing Officer Training with Tenant Selection and Tenant Management Course

<p><strong>"Time is money," said Benjamin Franklin</strong>. Imagine having a tool that saves your time and increases productivity. This is where Microsoft Outlook comes in. This course is designed to make you <strong>an Outlook expert</strong>. Learn how to manage your emails, contacts, tasks and calendar in a more efficient way.</p><p>Microsoft Outlook for Beginners is a comprehensive course that covers all the features and functionalities of Outlook. You will learn how to compose, send and manage emails, schedule appointments and meetings, create tasks, manage contacts and search for information quickly. Enrol now and discover the power of Microsoft Outlook!</p><p><strong>Learning Outcomes:</strong></p><p>By the end of this course, you will be able to:</p><ul><li>Navigate and understand the interface of Microsoft Outlook</li><li>Open, send, receive, and manage emails efficiently</li><li>Organise and manage your tasks, contacts and calendar</li><li>Use message list commands to organise and categorise emails</li><li>Search for items in Outlook effectively</li><li>Utilise Outlook to improve productivity and time management</li></ul><p><strong>Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. </strong></p><p><strong>Why People Enrol this Course From One Education:</strong></p><ul><li>Eligibility for an endorsed certificate upon successful completion of the course</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Get 24/7 access to all course content for a full year</li><li>Complete the course at your own pace</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>Efficient assessments and instant results upon completion of our course</li></ul><p>Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are <strong>designed and developed by industry experts</strong>. We aim always to provide value to our learners with quality courses.</p><p>Our learners are our top priority, and you as a learner will <strong>gain tremendous knowledge and skill</strong> on this topic from this Complete Course.</p><p>The certification that you will receive upon completing this Course will help to <strong>boost your resume</strong> and will help you <strong>stand out among your peers</strong> in the competitive job market.</p><p>Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. <strong>Enrol now!</strong></p><p><strong>Course Curriculum Of The Course</strong></p><p>Here is a detailed course curriculum breakdown of the Course:</p><p><strong>Microsoft Outlook for Beginners</strong></p><ul><li>Module One - Getting Started</li><li>Module Two - Opening and Closing Outlook</li><li>Module Three - Understanding the Interface</li><li>Module Four - Working with the Message List and the Reading Pane</li><li>Module Five - Using Message List Commands</li><li>Module Six - Creating a New Email</li><li>Module Seven - Managing Email</li><li>Module Eight - Searching for Items</li><li>Module Nine - An Introduction to the Calendar</li><li>Module Ten - An Introduction to Tasks</li><li>Module Eleven - An Introduction to Contact</li><li>Module Twelve - Wrapping Up</li><li>Activities- Accredited Microsoft Outlook for Beginners</li></ul><p><strong>Microsoft Outlook Intermediate Level</strong></p><ul><li>Module One - Getting Started</li><li>Module Two - Working with the Outlook Environment</li><li>Module Three - Working with Quick Steps</li><li>Module Four - Working with Rules</li><li>Module Five - Working with Messages</li><li>Module Six - Manipulating Message Properties and Options</li><li>Module Seven - Formatting Messages</li><li>Module Eight - Managing Automatic Content</li><li>Module Nine - Working with the Calendar, Appointments, and Meetings</li><li>Module Ten - Working with Contacts and Contact Groups</li><li>Module Eleven - Working with Tasks</li><li>Module Twelve - Wrapping Up</li><li>Activities-Microsoft Outlook Intermediate Level</li></ul><p><strong>Microsoft Outlook Advanced Level</strong></p><ul><li>Module One - Getting Started</li><li>Module Two - Working with Messages</li><li>Module Three - Customizing Your Profile</li><li>Module Four - Advanced Email Tasks</li><li>Module Five - Managing Junk Mail</li><li>Module Six - Advanced Calendar Tasks</li><li>Module Seven - Doing More With Tasks</li><li>Module Eight - Using Notes</li><li>Module Nine - Viewing RSS Feeds</li><li>Module Ten - Printing</li><li>Module Eleven - Managing Outlook Data</li><li>Module Twelve - Wrapping Up</li><li>Activities- Accredited Microsoft Outlook Advanced</li></ul><p><strong>How is the Course assessed?</strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li><strong>Within the UK: £129</strong></li><li><strong>International: £129 + £10 (postal charge) = £139</strong></li></ul><p><strong>CPD Accredited Certification from One Education</strong></p><p>After successfully completing this course, you will qualify for the CPD accredited certificate from One Education, as proof of your continued professional development. Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li><strong>PDF Certificate: £9</strong></li><li><strong>Hardcopy Certificate (within the UK): £15</strong></li><li><strong>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for</p><ul><li>Professionals who want to improve their productivity at work</li><li>Individuals who want to learn how to manage their emails, contacts, tasks and calendar</li><li>Anyone who wants to learn the basics of Microsoft Outlook</li><li>Students who want to learn a new skill to boost their resume.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no specific prerequisites to enrol in this course. <strong>Anyone and everyone</strong> can take this course.</p><p>The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!</p><p>All you need is a passion for learning, literacy, and being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Administrative Assistant - £20,000 to £25,000</li><li>Receptionist - £18,000 to £22,000</li><li>Office Manager - £25,000 to £35,000</li><li>Personal Assistant - £25,000 to £35,000</li><li>Sales Executive - £20,000 to £30,000</li><li>Customer Service Representative - £18,000 to £22,000</li></ul>
                        </div>

Microsoft Outlook Training Course

<p><strong>[Updated 2024]</strong></p><p><strong>Ready to supercharge your career and dominate the business world? Our Office Skills, Admin, Secretarial &amp; PA with Minute Taking &amp; Microsoft Excel Bundle is your ultimate ticket to success. Say goodbye to mediocrity and hello to excellence. Enrol now and join the ranks of unstoppable professionals who know how to make every minute count! </strong></p><p>Our <strong>all-encompassing Complete Microsoft Office Skills</strong>, Admin, Secretarial &amp; PA with Minute Taking &amp; <strong>Microsoft Excel</strong> courses will elevate your career, harness the power of productivity, and become the indispensable professional you aspire to be. From <strong>mastering minute-taking to excelling in administration</strong>, this transformative course bundle is your key to success in the modern workplace. Don't miss out on this opportunity to supercharge your skills and future-proof your career!</p><p>This Microsoft Office skills, Admin, secretarial &amp; PA with Minute Taking &amp; Microsoft Excel Course is <strong>ideal for aspiring office administrators, clerks, Minute-Takers, Secretaries, and Chairpersons</strong> who have a responsibility to manage meeting agendas and improve meeting outcomes. It includes step-by-step training on how to write concise, structured meeting minutes, prepare for a meeting, deal with any challenges during a meeting, and close a meeting successfully.</p><p><strong>Effective Office skills such as minute taking and Admin, secretarial &amp; PA </strong>is essential to the productivity and success of a business meeting. In this Microsoft Office skills, Admin, secretarial &amp; PA with Minute Taking Training Course, you will explore the role and responsibilities of a Minute-Taker and chairperson in detail, including the key secretarial skills and qualities needed to oversee and direct business meetings successfully.</p><p><strong>Office skills, Admin, secretarial &amp; PA with Minute Taking &amp; Microsoft Excel Bundle includes the following courses: <br /></strong></p><ul><li><strong>Course 01:</strong> Minute Taking</li><li><strong>Course 02:</strong> Microsoft Excel Course</li><li><strong>Course 03:</strong> Microsoft Office</li><li><strong>Course 04: </strong>Microsoft Word</li><li><strong>Course 05</strong>: Admin, secretarial &amp; PA</li><li><strong>Course 06</strong>: PowerBI</li></ul><p>In this Microsoft Office Skills course, you will learn ins and outs of Admin and Secretarial duties along with the responsibilities of a personal assistant. You will also learn how to write professional minutes that summarise the outcomes of a meeting accurately so that all attendees and those who couldn't attend, understand what key points to take away. This <strong>Microsoft Office Skills, Admin, secretarial &amp; PA with Minute Taking &amp; Microsoft Excel </strong>course is also packed with tips and advice on how to ensure that all matters arising in a meeting are dealt with effectively, including strategies for building your professional image and confidence.</p><p><strong>Learning Outcomes</strong></p><p>By the end of the Microsoft Office Skills, Executive PA with Minute Taking &amp; Microsoft Excel course, learners will be able to:</p><ul><li>Learn how to Provide Admin Support Assistant as Admin, secretarial &amp; PA (Executive PA)</li><li>Run the Administration Effectively</li><li>Organisational Meeting and Conference Skills</li><li>Learn how to take clear meeting minutes and write concise, productive notes</li><li>Identify the stages of minute taking for Admin, secretarial &amp; PA and steps to arranging a meeting</li><li>List all the things that should be included in a meeting agenda</li><li>Deal with stressful meetings and conversations that go off-track</li><li>Address all matters arising and close a meeting successfully</li><li>Create a Minutes template and distribute your notes to all attendees</li></ul><p><strong>Key Features</strong></p><p>The Key features of Microsoft Office Skills, Admin, secretarial &amp; PA (Executive PA) with Minute Taking &amp; Microsoft Excel Course:</p><ul><li><strong>Accredited by The CPD Certification Service</strong></li><li>Instant <strong>FREE </strong>PDF certificate and hard copy dispatch by the next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Course material developed by qualified professionals</li><li>Self-paced learning accessible via laptop, tablet, and smartphone</li><li>24/7 Learning assistance and tutor support</li><li>Discounts on bulk purchases</li></ul><p><strong>The curriculum of Office Skills: Admin, secretarial &amp; PA With Minute Taking Course</strong></p><p><strong>Minute Taking </strong></p><ul><li><strong>Module 01</strong>: Introduction to Minute Writing</li><li><strong>Module 02</strong>: Preparation for Minute Taking for Admin, secretarial &amp; PA</li><li><strong>Module 03:</strong> The Meeting Structure</li><li><strong>Module 04: </strong>Minute Meeting, Decision, and Action</li><li><strong>Module 05: </strong>Roles and Responsibility of Minute Taker</li><li><strong>Module 06: </strong>Tips for Minute Taking for Admin, secretarial &amp; PA</li><li><strong>Module 07: </strong>Technology in Minute Taking for Admin, secretarial &amp; PA</li><li><strong>Module 08: </strong>Building Confidence</li></ul><p><strong>Admin, secretarial &amp; PA (Executive PA)<br /></strong></p><ul><li><strong>Module 09: </strong>Introduction to Admin, secretarial &amp; PA</li><li><strong>Module 10:</strong> Business Telephone Skills for Executive PA</li><li><strong>Module 11:</strong> Representing Your Boss and Company</li><li><strong>Module 12: </strong>Mail Services and Shipping</li><li><strong>Module 13:</strong> Travel Arrangements</li><li><strong>Module 14: </strong>Organising Meeting and Conferences</li><li><strong>Module 15</strong>: Time Management for Admin, secretarial &amp; PA</li><li><strong>Module 16: </strong>Record Keeping and Filing Systems</li><li><strong>Module 17:</strong> Business Writing Skills</li><li><strong>Module 18:</strong> Organisational Skills</li><li><strong>Module 19: </strong>Communication Skills</li><li><strong>Module 20: </strong>Customer Service training for Admin, secretarial &amp; PA</li><li><strong>Module 21: </strong>Effective Planning and Scheduling</li><li><strong>Module 22: </strong>Invoicing/Petty Cash</li></ul><p><strong>Microsoft Office</strong></p><ul><li><strong>Part A: </strong>Microsoft Excel 2019 and New Features</li><li><strong>Part B: </strong>Microsoft Word</li><li><strong>Part B: </strong>Microsoft PowerPoint</li><li><strong>Part C:</strong> Microsoft Access</li></ul><p><strong>Microsoft Excel</strong></p><ul><li>Getting Started with Microsoft Office Excel</li><li>Managing Workbooks</li><li>Working with Functions</li><li>Working with Lists</li><li>Analyzing Data</li><li>Visualizing Data with Charts</li><li>Using PivotTables and PivotCharts</li><li>Working with Multiple Worksheets and Workbooks</li><li>Using Lookup Functions and Formula Auditing</li><li>Automating Workbook Functionality</li><li>Creating Sparklines and Mapping Data</li><li>Forecasting Data</li><li>Excel Templates</li></ul><p>and many more...</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Microsoft Office Skills, Admin, secretarial &amp; PA with Minute Taking &amp; Microsoft Excel course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Disclaimer:</strong> The CPD approved course is owned by E-Learning<br />Solutions Ltd and is distributed under license.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Microsoft Office Skills, Minute Taking for Admin, secretarial &amp; PA Masterclass is ideal for anyone who has a meeting management responsibilities. This includes the following roles:</p><ul><li>Minute Taker</li><li>Chairperson</li><li>Secretary</li><li>Board Director</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enroll in this Office Skills, Minute Taking for Admin, secretarial &amp; PA course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Office Skills, Minute Taking for Admin, secretarial &amp; PA course will lead you to many different career opportunities, here are few prospects:</p><ul><li>Minute Taker: £21,000 - £24,000 per annum</li><li>Personal Assistant : £45,000 - £50,000 per annum</li><li>Secretary: £20,000 - £22,000 - £24,000 per annum</li><li>Chairperson: - £20,000 - £22,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hardcopy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Shipping cost: £3.99 only</strong></p></div>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking & Microsoft Excel Course

<p>Does looking at numbers terrify you? And constantly thinking about whether you are using proper grammar while talking? Then no worries, our <strong>Functional Skills Maths Level 2 and Functional Skills English courses</strong> are designed to help you overcome just that and also equip you with the essential skills you need for success in both your personal and professional life.</p><p>Functional Skills Maths &amp; English assists students with the fundamental abilities they'll need to succeed in the workplace, handle real-world scenarios, and pursue their education confidently and successfully. It will also help you get better grades in your GCSEs.</p><p>With our Functional Skills Maths Level 2 and Functional Skills English courses you will be able to deal with mathematical problems, graphs, navigating profit and loss scenarios and probability.</p><p>According to <strong>Reed </strong>a <strong>Teaching assistant </strong>can earn from<strong> £27,000 to £32,000</strong> in a year depending on qualification, experience, location and other factors.</p><p>Don't let a lack of qualifications hold you back. With our <strong>Functional Skills Maths Level 2 and Functional Skills English courses</strong>, you can build a strong foundation for a brighter future. Enrol today and take the first step towards unlocking your full potential!</p><p>Join now in our Functional Skills Maths Level 2 &amp; Functional Skills English Level 2 course and empower yourself with the skills that matter.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified Functional Skills Maths Level 2 &amp; Functional Skills English Level 2 course</li><li>Free Certificate from Reed</li><li>CIQ Approved Functional Skills Maths Level 2 &amp; Functional Skills English Level 2 course</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p>This Functional Skills Maths Level 2 &amp; Functional Skills English Level 2 course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Functional Skills Maths Level 2 &amp; Functional Skills English Level 2.</p><p>Whether you're looking to boost your confidence, open doors to new job opportunities, or simply gain a better grasp of essential Maths and English skills, our Functional Skills Maths Level 2 &amp; Functional Skills English Level 2 courses are your stepping stone to success.</p><p><strong>Why Choose Our Functional Skills Maths Level 2 &amp; English Level 2 course Course?</strong></p><p>By choosing our <strong>Functional Skills Maths Level 2 &amp; English Level 2</strong><strong> course </strong>is a smart investment in your professional future. Our Functional Skills Maths Level 2 &amp; English Level 2 course course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content.</p><p>This Functional Skills Maths Level 2 &amp; English Level 2 course course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our <strong>Functional Skills Maths Level 2 &amp; English Level 2</strong><strong> course</strong><strong> course</strong> is the key to unlocking your potential and advancing your professional journey.</p><p><strong><strong>Functional Skills Maths Level 2 Curriculum</strong></strong></p><ul><li>1.1 Understanding Numbers, including Negative Numbers</li><li>1.2 Exploring Decimal Notation</li><li>1.3 Grasping Fractions and Power</li><li>1.4 Delving into Exponents and Radicals</li><li>1.5 Multiples and Factors: Applications in Maths</li><li>1.6 Expressions: Manipulating Mathematical Statements</li><li>1.7 Graphs: Visualizing Mathematical Relationships</li><li>1.8 Calculating Perimeter and Area in Geometric Contexts</li><li>1.9 Utilizing Percentages and Averages</li><li>1.10 Navigating Profit and Loss Scenarios</li><li>1.11 Exploring Probability in Everyday Situations</li></ul><p><strong><strong>Functional Skills English Level 2 Curriculum</strong></strong></p><ul><li>2.1 Reading Comprehension and Interpretation</li><li>2.2 Analyzing Sentence Structure in Texts</li><li>2.3 Writing Proficiency</li><li>2.4 Composition Writing Skills</li><li>2.5 Oral Communication and Speaking Abilities</li><li>2.6 Mastery of Grammar</li></ul><p><strong>Learning Outcomes:<br /></strong>After completing<strong> this Functional Skills Maths Level 2 &amp; Functional Skills English Level 2 course, </strong>you will be able to<strong>:<br /></strong></p><ul><li>Recognise and manipulate fundamental maths concepts, including numbers, decimals, and fractions.</li><li>Apply maths operations, including the interpretation of graphs, in various scenarios.</li><li>Understand real-world mathematical applications such as percentages, profit, and probability.</li><li>Comprehend and interpret written English passages with accurate sentence structure understanding.</li><li>Demonstrate proficiency in writing compositions and effectively conveying ideas orally.</li><li>Master language fundamentals, ensuring correct usage of grammar, spelling, and punctuation.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Functional Skills Maths Level 2 Curriculum <span>1:33:45</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: 1.1 Understanding Numbers, including Negative Numbers</span>

                                                    <span>09:43</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: 1.2 Exploring Decimal Notation</span>

                                                    <span>07:51</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: 1.3 Grasping Fractions and Power</span>

                                                    <span>14:36</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: 1.4 Delving into Exponents and Radicals</span>

                                                    <span>08:36</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: 1.5 Multiples and Factors: Applications in Mathematics</span>

                                                    <span>10:32</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: 1.6 Expressions: Manipulating Mathematical Statements</span>

                                                    <span>06:03</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: 1.7 Graphs: Visualizing Mathematical Relationships</span>

                                                    <span>04:44</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: 1.8 Calculating Perimeter and Area in Geometric Contexts</span>

                                                    <span>07:51</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: 1.9  Utilizing Percentages and Averages</span>

                                                    <span>12:07</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: 1.10 Navigating Profit and Loss Scenarios</span>

                                                    <span>05:31</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: 1.11 Exploring Probability in Everyday Situations</span>

                                                    <span>06:11</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Functional Skills English Level 2 Curriculum <span>1:44:17</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section2">
                                                <li>
                                                    <span>12: 2.1 Reading Comprehension and Interpretation</span>

                                                    <span>16:35</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>13: 2.2 Analyzing Sentence Structure in Texts</span>

                                                    <span>11:29</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>14: 2.3  Writing Proficiency</span>

                                                    <span>16:25</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>15: 2.4 Composition Writing Skills</span>

                                                    <span>12:19</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>16: 2.5 Oral Communication and Speaking Abilities</span>

                                                    <span>22:28</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>17: 2.6 Mastery of Grammar</span>

                                                    <span>23:01</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>18: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                                <li>
                                                    <span>19: Leave A Review</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is suitable for:</p><ul><li>Individuals seeking foundational knowledge in Functional Skills of Maths and English.</li><li>Students aiming to improve their language and numeracy abilities through Functional Skills Maths and English.</li><li>Learners preparing for further education or specific vocational training.</li><li>Adults returning to education to enhance basic Maths and English skills through Functional Skills Maths and English.</li><li>Those looking to improve employability through enhanced literacy and numeracy.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no requirements needed to enrol into this <strong>Functional Skills Maths Level 2 &amp; Functional Skills English Level 2 </strong><strong>course</strong>. We welcome individuals from all backgrounds and levels of experience to enrol into this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After finishing this <strong>Functional Skills Maths Level 2 &amp; Functional Skills English Level 2</strong><strong> course</strong> you will have multiple job opportunities waiting for you. Some of the following Job sectors are:</p><ul><li>Teaching assistant</li><li>Office administrator</li><li>Customer service representative</li><li>Retail supervisor</li><li>Sales assistant</li><li>Call centre operator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Functional Skills Maths Level 2 & Functional Skills English Level 2

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Online Course Marketing

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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