Name: Employability, Job Search Skills and Career Development
Price: 79 GBP
Availability: InStock

<p><strong>Become successful in your coaching or mentoring career with our comprehensive QLS Endorsed Coaching &amp; Mentoring bundle course.</strong></p><p><strong>Learn from our comprehensive Coaching &amp; Mentoring Courses and gain the skills and knowledge you need to make a positive impact on the lives of others.</strong></p><p>This Coaching &amp; Mentoring bundle <strong>includes 18 courses</strong> on a variety of topics, including problem solving, management and leadership, motivational interviewing, employee engagement, career development, and more.<br />Enroll today and start your journey to becoming a successful coach or mentor!</p><p><strong>This Coaching &amp; Mentoring Course bundle includes the following courses:</strong></p><ul><li><strong>Course 01: Diploma in Coaching and Mentoring at QLS Level 5</strong></li><li><strong>Course 02: </strong>Problem Solving Skills</li><li><strong>Course 03: </strong>Diploma in Management and Leadership</li><li><strong>Course 04: </strong>Motivational Interviewing</li><li><strong>Course 05: </strong>Employee Engagement</li><li><strong>Course 06: </strong>Career Development</li><li><strong>Course 07: </strong>Academic and Personal Development</li><li><strong>Course 08: </strong>Employee Relations</li><li><strong>Course 09: </strong>Motivation</li><li><strong>Course 10: </strong>Mental Health Self-Care</li><li><strong>Course 11: </strong>Corporate Governance<strong><br /></strong></li><li><strong>Course 12: </strong>Facilities &amp; Maintenance Operative</li><li><strong>Course 13: </strong>Six Sigma</li><li><strong>Course 14: </strong>Project Planning and Execution</li><li><strong>Course 15: </strong>Performance Management</li><li><strong>Course 16: </strong>Time Management in The Workplace</li><li><strong>Course 17: </strong>Team Management<strong><br /></strong></li><li><strong>Course 18: </strong>Positive Psychology</li></ul><p><strong>Key Features</strong></p><p>This Coaching &amp; Mentoring bundle offers a range of benefits to you, including:</p><ul><li><strong>The Quality Licence Scheme QLS Endorsed </strong></li><li><strong>Accredited by CPD</strong></li><li>Instant e-certificate</li><li>Fully online, interactive Coaching &amp; Mentoring course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this </strong><strong>Coaching &amp; Mentoring </strong><strong>course to excel!</strong></p><p><strong>Start your coaching or mentoring career with our Coaching and Mentoring Course</strong></p><p>Our coaching &amp; mentoring course will teach you everything you need to know to boos yourcoaching or mentoring career. You will learn how to:</p><ul><li>Enhance your management and leadership skills</li><li>Improve your communication and organisational skills</li><li>Motivate and develop your mentees</li><li>Plan and execute projects effectively</li><li>Improve your career development and personal growth</li></ul><p><strong>This coaching or mentoring course is perfect for anyone who wants to:</strong></p><ul><li>Make a difference in the lives of others</li><li>Help others achieve their goals</li><li>Enhance their own career development</li><li>Learn from experienced coaches and mentors</li></ul><p>Thecoaching or mentoring course is self-paced and online, so you can learn at your own convenience. Upon completion, you will receive a certificate of completion that you can use to boost your resume or apply for jobs.</p><p><strong>Enroll today and start your coaching or mentoring career!</strong></p><p><strong>Key Skills You Will Get</strong></p><p>Here are some of the key skills you will learn in our coaching &amp; mentoring course:</p><ul><li>Performance management</li><li>Time management</li><li>Team management</li><li>Anger management</li><li>Communication skills</li><li>Organizational skills</li><li>Project management</li><li>Career development</li><li>Personal development</li></ul><p>These skills are essential for any coach or mentor, and they will help you make a positive impact on the lives of others.</p><p>Join our coaching &amp; mentoring course today and start your journey to a fulfilling and rewarding career!</p><p><strong>Accreditation</strong></p><p>All of our <strong>coaching or mentoring</strong> courses are fully CPD UK accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Endorsement</strong></p><p>This Diploma in Coaching and Mentoring at QLS Level 5 is endorsed by the Quality Licence Scheme. </p><p><strong>Certification</strong></p><p>Once you've successfully completed your Coaching &amp; Mentoring course, you will immediately be sent digital certificates for the bundle courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        142 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone with a knack for learning new skills can take this Coaching &amp; Mentoring bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements for this bundle courses to be enrolled.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>We designed this Coaching and mentoring course to enhance the skills of the learners. So, after getting the expertise they will be enabled to apply in the following areas:</p><ul><li>Life Consultant</li><li>Facilitator/Coach</li><li>Outreach Progression Coach</li><li>Innovation Consultant</li><li>Talent Coach</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>QLS Endorsed Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Training Express

Coaching & Mentoring Diploma - Level 5 QLS Endorsed Course

General Admission

<p><strong>Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now</strong></p> <p>The criminal justice system and law enforcement industry offer diverse and exciting opportunities for individuals interested in this field. Completing our Criminal Law &amp; Police Investigations course can help you unlock these opportunities and take the first step towards a fulfilling career. This industry offers a range of career paths, from law enforcement and investigation to legal and support roles.</p> <p>With this course, you'll gain valuable knowledge and skills that can help you stand out in this competitive industry. You'll learn about the criminal justice system, police investigations, and the legal framework, making you aware of the prospects for a career in this field. Additionally, you'll develop critical thinking, decision-making, and problem-solving skills that are highly valued in this industry.</p> <p>Whether you're interested in working as a police officer, criminal investigator, paralegal, or any other role in this industry, completing this course can help you stand out and take the first step towards your dream job.</p> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Develop an in-depth understanding of criminal law and police investigations.</li><li>Understand the role of the police and prosecution in the criminal justice system.</li><li>Analyse and evaluate criminal cases and apply legal principles to factual scenarios.</li><li>Develop critical thinking, decision-making, and problem-solving skills.</li><li>Develop a comprehensive understanding of various aspects of law enforcement.</li><li>Develop critical thinking, problem-solving, and decision-making skills.</li><li>Learn how to apply legal and ethical principles to real-life scenarios.</li><li>Discover knowledge and skills necessary for a range of criminal justice and law enforcement roles.</li></ul> <p><strong>This Criminal Law &amp; Police Investigations Bundle Consists of the following Premium courses: </strong></p> <ul> <li><strong>Course 01: </strong>Criminal Law &amp; Police Investigations</li><li><strong>Course 02: </strong>Criminal Intelligence Training</li><li><strong>Course 03: </strong>Interrogations And Confessions Psychology</li><li><strong>Course 04: </strong>Accident Investigation</li><li><strong>Course 05: </strong>Forensic Science and Law Enforcement Criminal Profiling Complete Diploma</li><li><strong>Course 06: </strong>Emotional Intelligence and Human Behaviour</li><li><strong>Course 07: </strong>English Law and Legal System Level 3</li><li><strong>Course 08: </strong>Financial Investigator</li><li><strong>Course 09: </strong>Certificate in Anti Money Laundering (AML)</li><li><strong>Course 10: </strong>Diploma in Substance Misuse</li><li><strong>Course 11: </strong>Domestic Violence and Abuse Awareness - Level 2</li><li><strong>Course 12: </strong>Human Rights</li><li><strong>Course 13: </strong>Decision Making and Critical Thinking</li><li><strong>Course 14: </strong>First Aid at Work</li></ul> <p><strong>Benefits you'll get choosing Apex Learning:</strong></p> <ul> <li>Pay once and get lifetime access to 14 CPD courses</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>Curriculum of <strong>Bundle</strong></p> <p><strong>Course 01: Criminal Law &amp; Police Investigations</strong></p> <ul> <li>Introduction</li><li>Elements of a Crime</li><li>Incitement, Conspiracy and Attempt</li><li>Accomplice</li><li>Crime Prevention</li><li>The Police</li><li>Prosecution, Caution and Diversion</li><li>Youth JusticeYouth Justice</li><li>The Trial</li><li>Sentencing Process</li><li>Homicide</li><li>Offences against Person</li><li>Sexual Offences</li><li>Theft</li><li>Blackmail, Robbery &amp; Burglary</li><li>White-Collar Crime</li><li>Terrorism &amp; Law</li><li>Property Offences</li><li>Cybercrime &amp; Piracy</li><li>Prisons</li><li>Probation Service</li><li>War Crimes</li></ul> <p><strong>Course 02: Criminal Intelligence Training</strong></p> <ul> <li>Introduction to Intelligence Analysis</li><li>Criminal Intelligence Analysis</li><li>Criminal Intelligence Analyst - Skills and Competencies</li><li>Understanding Criminal Psychology</li><li>Research Methods in Crime Analysis</li><li>Decision Making in Criminal Intelligence Analysis</li><li>Intelligence-Led Policing</li><li>Counterterrorism and Criminal Intelligence Analysis</li><li>Technology in Criminal Intelligence Analysis</li><li>The Criminal Justice System in England and Wales</li></ul> <p><strong>Course 03: Interrogations And Confessions Psychology</strong></p> <ul> <li>The English Law on Confessions</li><li>Interrogation in Britain</li><li>The Royal Commission Research: Persons at Risk amid Police Custody</li><li>Identifying 'Oppressive' Police Interviewing Tactics in Britain</li><li>Theories of Reason of Confession by Suspects</li><li>The Psychological Assessment of False Confession</li><li>The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice</li></ul> <p><strong>Course 04: Accident Investigation</strong></p> <ul> <li>Understanding the Investigation</li><li>Why Investigate?</li><li>Accident Investigation Procedure</li><li>Documenting The Accident Scene</li><li>Conducting Effective Interviews</li><li>Investigation and Cause Analysis</li><li>Developing Solutions</li><li>Report Documentation and Communication</li></ul> <p><strong>Course 05: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma</strong></p> <ul> <li>Reducing the Risk of Re-Offending</li><li>Criminal Law &amp; Police- History of Forensic Psychology</li><li>Research Methods in Forensic Psychology</li><li>Theories of Offending</li><li>Sexual and Violent Offending</li><li>Fire-Setting Behaviour</li><li>Offender Profiling</li><li>Effectiveness of Offender Profiling</li><li>Eye-Witness and Expert Witness Testimony</li><li>Reducing Re-Offending and Incident Management</li></ul> <p><strong>Course 06: Emotional Intelligence and Human Behaviour</strong></p> <ul> <li>Human Behaviour and Basic Psychological Process</li><li>Evolutionary Perspective of Human Behaviour</li><li>Human Intelligence</li><li>Intelligence Test and Variations in Intelligence</li><li>Learning and Conditioning</li><li>Language and Communication</li><li>Introduction to Emotion</li><li>Emotion Influences Cognition</li><li>Stress, Anger and Conflict</li><li>Emotional Intelligence</li><li>Self-Leadership</li><li>Neuro-Linguistic Programming (NLP)</li></ul> <p><strong>Course 07: English Law and Legal System Level 3</strong></p> <ul> <li>The Legal Workplace and Professionals</li><li>Law and Legal Systems</li><li>Contract Law &amp; Business Law</li><li>Human Rights Law</li><li>Employment Law</li><li>Property Law</li><li>Mortgage Law</li><li>Wills, Probate &amp; Estate Law</li><li>Criminal Law</li><li>Other Common Laws &amp; Legal Matters</li></ul> <p><strong>Course 08: Financial Investigator</strong></p> <ul> <li>Introduction to Financial Investigator</li><li>Introduction to Financial Investigation</li><li>Characteristics of Financial Crimes</li><li>Categories of Financial Crimes</li><li>Financial Crime Response Plan</li><li>Collecting, Preserving and Gathering Evidence</li><li>Laws against Financial Fraud</li></ul> <p><strong>Course 09: Certificate in Anti Money Laundering (AML)</strong></p> <ul> <li>Introduction to Money Laundering</li><li>Proceeds of Crime Act 2002</li><li>Development of Anti-Money Laundering Regulation</li><li>Responsibility of the Money Laundering Reporting Office</li><li>Risk-based Approach</li><li>Customer Due Diligence</li><li>Record Keeping</li><li>Suspicious Conduct and Transactions</li><li>Awareness and Training</li></ul> <p><strong>Course 10: Diploma in Substance Misuse</strong></p> <ul> <li>Substance Misuse and Outreach Worker</li><li>Substances: Drugs, Alcohol and Others</li><li>Abuses of Substance Misuse</li><li>Why People Use Drug and Alcohol?</li><li>The Nature of Substance Misuse: Biological, Psychological and Social Perspectives</li><li>Understand Possible Causes of Substance and Drug Abuse</li><li>Implementing Substance Use Policy</li><li>Effects of Drugs on the Body and Mind</li><li>Enhancing Assessment and Treatment of Substance Misuse</li><li>Health Consideration</li></ul> <p>And Much More...</p> <p><strong>Course 11: Domestic Violence and Abuse Awareness - Level 2</strong></p> <ul> <li>Introduction to Domestic Violence &amp; Abuse</li><li>The Components of Domestic Violence</li><li>The Impact of Domestic Violence on Victims</li><li>The Impact of Domestic Violence and Abuse on Children</li><li>Assessing the Risks of Domestic Violence and Abuses on Children</li><li>Supporting the Victim and Reporting Incidents</li><li>Record Keeping</li><li>Domestic Violence and Abuse Legislation in the UK</li></ul> <p><strong>Course 12: Human Rights</strong></p> <ul> <li>Basic Concept of Freedom and Human Rights</li><li>Classification of Human Rights</li><li>Women's and Children's Right</li><li>Various Aspects of Freedom</li><li>Various International Human Rights Organisations</li></ul> <p><strong>Course 13: Decision Making and Critical Thinking</strong></p> <ul> <li>Introduction to Critical Thinking</li><li>Critical Thinking and the Judgment of Claims</li><li>Benefits and Barriers of Critical Thinking</li><li>Importance of Critical Thinking</li><li>Recognising a Critical Thinker</li><li>What Are the Critical Thinking Steps?</li><li>Critical Thinking Strategies</li><li>Problem-Solving Through Critical Thinking</li><li>Decision Making with Critical Thinking</li></ul> <p><strong>Course 14: First Aid at Work</strong></p> <ul> <li>Introduction to Workplace First Aid</li><li>Legal Framework for Workplace First Aid</li><li>Incident Management at Work</li><li>Primary Survey</li><li>Secondary Survey</li><li>Basic First-Aid Techniques</li></ul> <p>And Much more...</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Those interested in a career in law enforcement, the criminal justice system, or related fields. </li><li>Individuals seeking to expand their knowledge of criminal law and police investigations.</li><li>Students interested in pursuing further education in law, criminology, or related fields.</li><li>Individuals looking to improve their chances of success in job interviews for law enforcement roles.</li><li>Those seeking to enhance their understanding of the criminal justice system for personal or professional reasons.</li><li>Anyone interested in gaining knowledge and skills that can help them better navigate legal and ethical issues in their personal or professional lives.</li></ul> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our Criminal Law &amp; Police Investigations is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Police Officer - £24-45k/year</li><li>Criminal Investigator - £27-50k/year</li><li>Paralegal - £18-35k/year</li><li>Probation Officer - £22-38k/year</li><li>Crime Analyst - £20-35k/year</li><li>Forensic Accountant - £30-70k/year</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course (<strong>Criminal Law &amp; Police Investigations</strong>) absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Criminal Law &amp; Police Investigations</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Criminal Law & Police Investigations

<strong>Are you familiar with JavaScript and programming, perhaps considering a coding interview soon, but looking to train, sharpen, and master your JavaScript skills?

Are you looking to improve your data structures and algorithms with an anthology of some of the most important practice examples and a journey that can smoothly get you there?

Then this course is specifically designed for you!</strong>
        <p>We understand that learning programming can be overwhelming, especially when it comes to problem-solving under pressure during coding interviews. That's why we have developed an efficient model of hours upon hours of practice examples, complete with multiple solutions and a glossary of definitions. This approach allows you to move through the course at your own pace, starting with the very basics of programming in JavaScript, such as datatypes, or diving right into code examples, matrices, Fibonacci sequences, and more.

The course is divided into four main sections. First, an introduction will help you set up the necessary tools and provide an overview of what you can expect to learn. From there, the course covers the introduction to programming and JavaScript basics for absolute beginners. Next, you will explore data structures, from zero to intermediate level, before moving on to the fundamentals of algorithms. Finally, you will learn about advanced algorithms and data structures, giving you a complete picture of this essential skill set.

You will gain the experience and focused practice needed to overcome any challenge in JavaScript and programming data structures and algorithms. By the end of the course, you will be confident in your knowledge and prepared to tackle coding interviews, impressing your future interviewer and colleagues alike.</p>
        <h2>What You Will Learn</h2><p>Sign in to the CodeSandbox IDE and create a new Vanilla.js template on it<br>Look at the comments, datatypes, variables, functions, and operators in JavaScript<br>Use the splice method to decode the puzzle and update new user database<br>Build an Uber app customer JavaScript object database<br>Automate a company's website with correct formatting in JavaScript<br>Understand the Fibonacci series and recursion in JavaScript</p>
        <h2>Audience</h2><p>This course is designed for individuals who want to gain a comprehensive understanding of JavaScript and tackle coding interview challenges with confidence. If you have been struggling to grasp the fundamentals of programming or feel uncertain about solving coding problems, this course is perfect for you. If you are interested in pursuing a career as a programmer or seeking to upskill in advanced topics, whether you are a beginner or have prior experience with JavaScript, this course will teach you advanced concepts in data structures and algorithms to take your skills to the next level.<br><br>No programming experience is required as you will learn everything from the ground up.</p>
        <h2>Approach</h2><p>This course offers a modular approach, allowing you to fast-track your learning by jumping to the parts you need to learn. Each module includes comprehensive course notes, code examples, exercises, and solutions.<br><br>You will learn JavaScript step-by-step, with code-along, and examples to guide you through the console. You will gain important theoretical knowledge about how JavaScript works behind the scenes, as well as practical skills such as problem-solving, formula building, code conventions, debugging, and more.</p>
        <h2>Key Features</h2><p>Practice to become an advanced and confident programmer from scratch with a comprehensive course * Essential breakdowns of coding interview questions and solutions for data structures and algorithms * Practice your skills with 30+ challenges and assignments (source code solutions included)</p>
        <h2>Github Repo</h2><p>https://github.com/PacktPublishing/JavaScript-Mastery-from-Zero-to-Hero---Prepare-for-Coding-Interviews</p>
        <h2>About the Author</h2><h3>Clarian North</h3><p>Clarian North is a recognized industry-certified instructor, CEO of Orbital LLC, and a senior project engineer with over 90K enrolments worldwide. His students have gone on to work for some of the biggest production companies such as Universal, Google, Amazon, Warner, and the BBC. He has contributed to viral streams, grown a unique digital imprint in over 80 countries, and been featured in Rolling Stone, Billboard, Guardian, Bloomberg, and Vice.

He has worked for majors, indies, and international publishing houses, including Grammy-nominated and award-winning productions, mixing for Emirates Airline Inflight Radio, and producing for Kompakt Records. He is dedicated to giving accessible and comprehensive tech courses, teaching complex subject matter with clear and example-based explanations, and guiding students through complex techniques with just a computer and free software.</p>
        <h2>Course Outline</h2><h4>1. Introduction & Course Set Up</h4><p></p><br><h4>2. Introduction To Programming & JavaScript Basics For Absolute Beginners</h4><p></p><br><h4>3. Data Structures - From Zero To Intermediate</h4><p></p><br><h4>4. Alogrithms Basics & Fundamentals to Intermediate</h4><p></p><br><h4>5. Algorithms & Datastructures - Intermediate to Advanced</h4><p></p>

Packt

JavaScript

Web Development

Are you familiar with JavaScript and programming, perhaps considering a coding interview soon, but looking to train, sharpen, and master your JavaScript skills?

Are you looking to improve your data structures and algorithms with an anthology of some of the most important practice examples and a journey that can smoothly get you there?

Then this course is specifically designed for you!

JavaScript Mastery from Zero to Hero - Prepare for Coding Interviews

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			<p><span>The course, Dealing with Difficult People in Life &amp; Work - Powerful!, will help you to take strategic steps towards difficult people. It might not be possible to step away from difficult people, especially if it is your job to cope with them. There are ways to manage your relationships in a positive manner. </span></p>
<p><span>The course on dealing with difficult people is designed by Prof. Paul Cline (PhD) and Sador Kiss. The instructors are experts in the field of psychology and years of experience in mentoring people.</span></p>
<p><span>Throughout the course, you'll learn how to control your emotions in relation to your power and strength under particular circumstances. You'll discover techniques of setting up boundaries and enhancing day-to-day collaborations.</span></p>
<h3><strong>What you'll learn</strong></h3>
<ul>
<li><span>You Will Have Specific Skills to Handle Each Major Type Of Difficult Person Effectively</span></li>
<li><span>Be More Effective In Dealing With Office Politics</span></li>
<li><span>Be Better Able To Set Boundaries</span></li>
<li><span>Understand Difficult People Better - Understand Why They Do What they Do</span></li>
<li><span>You Will Have Unique Strategies For Dealing With Difficult People Not Found Elsewhere</span></li>
</ul>
<h3><strong>Why You Should Choose 'Dealing with Difficult People in Life &amp; Work'</strong></h3>
<ul>
<li><span>Access from all types of devices with internet access and optimum screen size</span></li>
<li><span>2 hours of video lessons</span></li>
<li><span>1 full-length article</span></li>
<li><span>1 downloadable resource</span></li>
<li><span>A CPD-accredited certificate of completion</span></li>
<li><span>Opportunity to download PDF certification promptly after successful completion of the course.</span></li>
<li><span>Gaining the skills to deal with the majority of difficult people successfully</span></li>
<li><span>Setting up boundaries</span></li>
<li><span>Learning about some uniques strategies for dealing with difficult people</span></li>
<li><span>Dealing with office politics</span></li>
<li><span>Understanding the actions and perspectives of difficult people</span></li>
</ul>
<h3><strong>Who is this course for?</strong></h3>
<p><span>The course is applicable to anyone who deals with difficult people in their job or professional life. It especially relates to managers, HR professionals, supervisors, mental health workers and teachers.</span></p>
<h3><strong>Requirements</strong></h3>
<div>
<ul>
<li>PC Beginner Level and Internet Access</li>
</ul>
</div>
<h3><strong>Career Path</strong></h3>
<p><span>If you are good with people, you make quick progress in your job. In your family, people approach you for suggestions and you can help others with their relationships. More importantly, you can maintain a healthy balance in your personal life and workplace if you can deal well with difficult people.</span></p><table>				<tbody><tr>
					<td colspan="4">Dealing With Difficult People In Life &amp; Work - Powerful!</td>
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					<td>Fundamentals of Dealing With Difficult People AND Ourselves</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td>Powerful Insights and Strategies</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem Solving! Specific Techniques For Handling Difficult People</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
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					<td>Problem Solving (Part 2)! Specific Techniques For Handling Difficult People</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem Solving (Part 3)! Specific Techniques For Handling Difficult People</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final TIPS and Recommendations!</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by!</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Personal Development

Master Your Emotions

Counselling Skills

Life Coach Training

Professional Skills Course (PSC)

Dealing With Difficult Customers

Dealing With Difficult People In Life & Work - Powerful!

<p><strong>**Be prepared for the upcoming Hiring Season by enhancing your professional skillsets with Apex Learning! G</strong><strong>et Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now**</strong></p><p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Meditation Courses: Exploring Mindfulness and Inner Peace </strong>and other relevant fields!</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all in one <strong>Meditation Courses: Exploring Mindfulness and Inner Peace </strong>bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand <strong>Meditation Courses: Exploring Mindfulness and Inner Peace </strong>course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our <strong>Meditation Courses: Exploring Mindfulness and Inner Peace </strong> experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in <strong>Meditation Courses: Exploring Mindfulness and Inner Peace</strong><strong>, </strong>we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Meditation Courses: Exploring Mindfulness and Inner Peace Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Art of Meditation</li><li><strong>Course 02: </strong>Level 2 Mindfulness for Wellbeing</li><li><strong>Course 03: </strong>Health And Wellness Diploma</li><li><strong>Course 04: </strong>Self-Help Psychology: Mental Freedom</li><li><strong>Course 05: </strong>Mental Health with Positive Psychology</li><li><strong>Course 06: </strong>Positive Psychology Masterclass</li><li><strong>Course 07: </strong>Assertiveness and Self Confidence Development</li><li><strong>Course 08: </strong>Goal Setting Masterclass</li><li><strong>Course 09: </strong>Motivation Skills</li><li><strong>Course 10: </strong>Physiotherapy Assistant<strong><br /></strong></li><li><strong>Course 11: </strong>Home Workout for Fitness, Weight and Health</li><li><strong>Course 12: </strong>Mental Health Laws and Awareness - Level 2</li><li><strong>Course 13: </strong>Creativity and Problem Solving Skills</li><li><strong>Course 14: </strong>Decision Making and Critical Thinking</li></ul><p><strong>Benefits you'll get choosing Apex Learning for this Meditation Courses: Exploring Mindfulness and Inner Peace:</strong></p><ul><li>Pay once and get lifetime access to 14 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p><strong>Curriculum</strong></p><p><strong>Course 01: Art of Meditation</strong></p><ul><li>Introduction</li><li>Common Myths about Meditation</li><li>Meditation in a Nutshell</li><li>The Top 10 Benefits of Meditation</li><li>Practical vs Esoteric Meditation</li><li>The Seal Quick Stress Relief</li><li>Counting Your Breath</li><li>Present Sense Mindfulness</li><li>Watch Your Emotion like Clouds</li><li>Meditation Best Practice</li><li>Conclusion</li></ul><p><strong>Course 02: Level 2 Mindfulness for Wellbeing</strong></p><ul><li>Introduction &amp; First Concepts</li><li>Understanding &amp; Beating Anxiety</li><li>More Anti-Anxiety Skills &amp; Concepts</li><li>Conclusion</li></ul><p><strong>Course 03: Health And Wellness Diploma</strong></p><ul><li>Health And Wellness Diploma</li><li>Introduction</li><li>Diet Fundamentals</li><li>Food Groups Explained</li><li>Different Diets Explained</li><li>Diet Coaching</li><li>Weight Loss &amp; Muscle Growth Coaching</li><li>Exercise Coaching: Cardio</li><li>Exercise Coaching: Resistance Training</li><li>Exercise Coaching: Flexibility</li><li>Wellness &amp; Mental Coaching</li><li>Bonus: Coaching Tools</li></ul><p><strong>Course 04: Self-Help Psychology: Mental Freedom</strong></p><ul><li>From Pain To Power - PROMO VIDEO</li><li>PAIN to POWER - INTRO</li><li>PAIN to POWER 14</li><li>PAIN to POWER 15</li><li>PAIN to POWER 16</li><li>PAIN to POWER 17</li><li>PAIN to POWER 18</li><li>PAIN to POWER 19</li><li>PAIN to POWER 20</li><li>PAIN to POWER 21</li><li>PAIN to POWER 22</li><li>PAIN to POWER 23</li><li>PAIN to POWER 24</li><li>PAIN to POWER 25</li><li>PAIN to POWER 26</li><li>PAIN to POWER 27</li><li>PAIN To POWER 28</li></ul><p><strong>Course 05: Mental Health with Positive Psychology</strong></p><ul><li>Models of Positive Psychology</li><li>Healthy Self Esteem</li><li>Sleep Better</li><li>Bonus</li><li>Conclusion</li></ul><p><strong>Course 06: Positive Psychology Masterclass</strong></p><ul><li>Turn Negativity into Positivity</li><li>Turn Anxiety &amp; Frustrations into Positivity</li><li>Turn Surviving Into Thriving</li><li>Create a Positive Mental Aptitude</li><li>Master the Top Six Positivity Traits</li><li>Turn Adversity into Resilience</li><li>Master Your Grit Scale</li><li>Turn Physical Dexterity into Positive Psychology</li><li>Set Positive Boundaries</li><li>Become More Genuine and Authentic</li><li>Live Out Giving First</li><li>Detach Yourself from the End Result</li></ul><p><strong>Course 07: Assertiveness and Self Confidence Development</strong></p><ul><li>Self Confidence Introduction</li><li>Ways to Find Yourself</li><li>Positive Mindset vs Negative Mindset</li><li>Do it, Feel it and Achieve it</li><li>Believe it and Achieve it</li><li>ESTEEM SELF ANALYSIS</li><li>STILL STRUGGLING TO FIND AND TO BE CONFIDENT</li></ul><p><strong>Course 08: Goal Setting Masterclass</strong></p><ul><li>Introduction to Goal Setting Masterclass</li><li>Steps to Reaching Your Goals</li><li>Why Goals Are So Important</li><li>Planning &amp; Setting Goals</li><li>Incorporating Goals into Your Daily Life</li><li>Incorporating Goals into Your Business</li><li>Worksheets and Exercises for Goal Setting</li><li>Conclusion</li></ul><p><strong>Course 09: Motivation Skills</strong></p><ul><li>Introduction</li><li>Motivational Skills</li><li>Motivational Strategies</li><li>Conclusion</li></ul><p><strong>Course 10: Physiotherapy Assistant</strong></p><ul><li>Module 01: Introduction to Physiotherapy</li><li>Module 02: The Standards for Physiotherapists</li><li>Module 03: The Physiotherapy Interventions</li><li>Module 04: Sports Physiotherapy</li><li>Module 05: Neurological Physiotherapy</li><li>Module 06: Musculoskeletal Physiotherapy</li><li>Module 07: Respiratory Physiotherapy</li><li>Module 08: Paediatric Physiotherapy</li><li>Module 09: Evidence-Based Physiotherapy (EBP)</li><li>Module 10: Building a Career as a Physiotherapist</li></ul><p><strong>Course 11: Home Workout for Fitness, Weight and Health</strong></p><ul><li>Introduction &amp; First Concepts</li><li>Science &amp; Benefits of Staying Fit</li><li>Creating &amp; Maintaining Your Diet &amp; Workout Plan</li><li>Final Ideas &amp; Tips</li></ul><p><strong>Course 12: Mental Health Laws and Awareness - Level 2</strong></p><ul><li>The Mental Capacity Act</li><li>Interface with Legislation, Policy and Procedures</li><li>Deprivation of Liberty Safeguards</li><li>The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic</li><li>Mental Health Legislation and Services</li><li>Liberty Protection Safeguards (LPS)</li></ul><p><strong>Course 13: Creativity and Problem-Solving Skills</strong></p><ul><li>Getting Started</li><li>The Problem-Solving Method</li><li>Information Gathering</li><li>Problem Definition</li><li>Preparing for Brainstorming</li><li>Generating Solutions (I)</li><li>Generating Solutions (II)</li><li>Analyzing Solutions</li><li>Selecting a Solution</li><li>Planning Your Next Steps</li><li>Recording Lessons Learned</li></ul><p><strong>Course 14: Decision Making and Critical Thinking</strong></p><ul><li>Introduction to Critical Thinking</li><li>Critical Thinking and the Judgment of Claims</li><li>Benefits and Barriers of Critical Thinking</li><li>Importance of Critical Thinking</li><li>Recognising a Critical Thinker</li><li>What Are the Critical Thinking Steps?</li><li>Critical Thinking Strategies</li><li>Problem-Solving Through Critical Thinking</li><li>Decision Making with Critical Thinking</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our bundle is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course; it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Meditation Courses: Exploring Mindfulness and Inner Peace

<div><div><div><div><div><div><div><div><p>ð© <strong>Welcome to the Ultimate Concierge Training Course!</strong> ð©</p><p>Are you ready to unlock the secrets to becoming a top-notch concierge? Look no further! Our comprehensive Concierge Training Course is designed to equip you with the skills, knowledge, and expertise needed to excel in the dynamic world of hospitality and customer service.</p><p> </p><p>ð <strong>Why Choose Our Concierge Training Course?</strong> ð</p><p>Imagine being the go-to person for all guest needs, whether it's booking reservations, arranging transportation, or providing insider tips on local attractions. With our course, you'll learn the art of anticipating and fulfilling every guest's desires with finesse and professionalism.</p><p>Here's what sets our course apart:</p><ol><li><strong>Expert Guidance:</strong> Learn from industry experts who have years of experience in the hospitality sector. Our instructors are dedicated to providing you with practical insights and real-world examples that will prepare you for success.</li><li><strong>Comprehensive Curriculum:</strong> Our course covers everything from communication skills and problem-solving techniques to cultural awareness and time management. You'll graduate with a well-rounded skill set that will impress employers and guests alike.</li><li><strong>Interactive Learning:</strong> Engage in hands-on activities, case studies, and role-playing exercises that simulate real-life scenarios. This interactive approach ensures that you not only understand the concepts but also know how to apply them effectively in the field.</li><li><strong>Flexible Learning Options:</strong> Whether you prefer to study at your own pace or participate in live online sessions, our flexible learning options make it easy to fit your training around your busy schedule.</li><li><strong>Certification:</strong> Upon completion of the course, you'll receive a prestigious certification that demonstrates your expertise as a professional concierge. This credential will open doors to exciting career opportunities in hotels, resorts, luxury residences, and more.</li></ol><p> </p><p>ð©âð¼ <strong>Who is this for?</strong> ð¨âð¼</p><p>Our Concierge Training Course is perfect for anyone looking to break into the hospitality industry or advance their career in guest services. Whether you're a recent graduate, a career changer, or a seasoned professional seeking to enhance your skills, this course is for you!</p><p>If you have a passion for providing exceptional service, a knack for problem-solving, and a friendly demeanor, then you have what it takes to thrive as a concierge.</p><p> </p><p>ð <strong>Career Path</strong> ð</p><p>Upon completing our Concierge Training Course, you'll be ready to embark on a rewarding career path in the hospitality industry. Here are just a few of the exciting job opportunities that await you:</p><ol><li><strong>Hotel Concierge:</strong> As a hotel concierge, you'll be the face of the establishment, providing personalized assistance to guests and ensuring that their stay is unforgettable.</li><li><strong>Residential Concierge:</strong> In this role, you'll cater to the needs of residents in upscale apartment buildings or condominiums, offering a range of services from package delivery to event planning.</li><li><strong>Corporate Concierge:</strong> Work for companies that offer concierge services as a perk for their employees, helping them with tasks such as travel arrangements, event planning, and errand running.</li><li><strong>Virtual Concierge:</strong> With the rise of remote work and virtual assistants, there's a growing demand for concierge services that can be delivered online or over the phone.</li></ol><p>Don't wait any longer to pursue your dreams of becoming a top-tier concierge. Enroll in our Concierge Training Course today and take the first step towards a rewarding and fulfilling career in hospitality!</p></div></div></div><p> </p><p>ð <strong>Frequently Asked Questions (FAQ)</strong> ð</p><ol><li><strong>What is a Concierge?</strong> A concierge is a hospitality professional who serves as a personal assistant to guests, residents, or clients, providing a wide range of services to enhance their experience. This may include making reservations, arranging transportation, coordinating activities, and offering recommendations for local attractions and services.</li><li><strong>Why is Concierge Training Important?</strong> Concierge training is essential for developing the skills and knowledge needed to excel in the role of a concierge. From effective communication and customer service techniques to problem-solving and time management skills, training prepares individuals to meet the diverse needs of guests and clients in a fast-paced environment.</li><li><strong>Who Can Benefit from Concierge Training?</strong> Anyone interested in pursuing a career in the hospitality industry, particularly in guest services, can benefit from concierge training. Whether you're a recent graduate, a career changer, or an experienced professional seeking to advance your skills, our training course is designed to cater to individuals at all stages of their career journey.</li><li><strong>What Will I Learn in the Concierge Training Course?</strong> While the specific curriculum may vary depending on the course provider, typical topics covered in concierge training include customer service principles, communication techniques, problem-solving strategies, cultural awareness, time management, and industry best practices. Students can expect to gain practical skills and knowledge that are directly applicable to the role of a concierge.</li><li><strong>How Long Does the Training Course Take to Complete?</strong> The duration of a concierge training course can vary depending on factors such as the course format (e.g., full-time, part-time, online) and the depth of the curriculum. Some courses may be completed in a matter of weeks, while others may span several months. It's important to check the specific details of the course you're interested in to determine the time commitment required.</li><li><strong>Is Certification Included in the Course?</strong> Many concierge training courses offer a certification upon successful completion. This certification serves as a credential that validates your expertise and can enhance your credibility as a professional concierge. Be sure to inquire about certification options when researching training programs.</li><li><strong>What Career Opportunities are Available After Completing the Course?</strong> Graduates of a concierge training course may pursue various career opportunities in the hospitality industry, including roles as hotel concierges, residential concierges, corporate concierges, and virtual concierges. These roles typically involve providing personalized assistance and exceptional service to guests, residents, or clients in a variety of settings.</li></ol></div></div></div></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to Concierge Services.</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Concierge Services.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Customer Service Skills for Concierges.</h4><div><div><ul><li><div>
<span></span><h5>
Customer Service Skills for Concierges.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Building Relationships with Clients.</h4><div><div><ul><li><div>
<span></span><h5>
Building Relationships with Clients.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Hotel and Resort Operations.</h4><div><div><ul><li><div>
<span></span><h5>
Hotel and Resort Operations.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Transportation and Travel Arrangements.</h4><div><div><ul><li><div>
<span></span><h5>
Transportation and Travel Arrangements.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Concierge Training Course

<p>ð Unlock Your Entrepreneurial Potential with the Comprehensive Guide to Entrepreneurship Online! ð</p><p>Are you ready to embark on an exhilarating journey into the world of entrepreneurship? Look no further!</p><p> </p><p>Introducing our power-packed online course - the Comprehensive Guide to Entrepreneurship. Whether you're a budding entrepreneur seeking to launch your startup or a seasoned business owner aiming to elevate your game, this course is your ultimate roadmap to success.</p><p> </p><p>ð What You'll Gain from This Course:</p><ol><li><strong>Foundational Knowledge</strong>: Learn the fundamental principles of entrepreneurship from industry experts.</li><li><strong>Strategic Planning</strong>: Master the art of strategic thinking and business planning to set your venture up for success.</li><li><strong>Financial Savvy</strong>: Gain insights into managing finances, securing funding, and achieving sustainable growth.</li><li><strong>Marketing Mastery</strong>: Uncover the secrets of effective marketing strategies to reach your target audience and stand out in the market.</li><li><strong>Leadership Skills</strong>: Develop leadership qualities and learn to build and manage high-performing teams.</li><li><strong>Problem-Solving Techniques</strong>: Acquire valuable problem-solving skills crucial for navigating challenges in the business world.</li></ol><p> </p><p>ð What's Included in the Course:</p><ul><li>Engaging video lectures presented by renowned entrepreneurs and industry leaders.</li><li>Interactive modules and quizzes to reinforce your learning.</li><li>Real-life case studies illustrating successful entrepreneurial journeys.</li><li>Access to a vibrant community of like-minded individuals and networking opportunities.</li><li>Bonus resources, templates, and tools to support your entrepreneurial endeavors.</li></ul><p> </p><p> </p><p>ð¡ Who Is This Course For?</p><ul><li>Aspiring entrepreneurs looking to kickstart their business journey.</li><li>Small business owners seeking strategies to scale and grow their ventures.</li><li>Anyone passionate about entrepreneurship and eager to learn the ropes of running a successful business.</li></ul><p> </p><p>ð Join thousands of successful entrepreneurs who have transformed their ideas into thriving businesses through our Comprehensive Guide to Entrepreneurship Online.</p><p>ð¥ Don't miss this chance to equip yourself with the knowledge, skills, and tools necessary to build a successful venture! Enroll now and unleash your entrepreneurial potential!</p><p>[Enroll Now Button] ð Start Your Entrepreneurial Journey Today! [Enroll Now Button]</p><p>[Money-back Guarantee] 100% Satisfaction Guaranteed or Your Money Back!</p><p>Invest in your future. Invest in your dreams. Join the Comprehensive Guide to Entrepreneurship Online today! ð</p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

Comprehensive Guide to Entrepreneurship Online

<p>Are you looking to improve your customer service skills and knowledge? Look no further than our course bundle, which includes four courses that will help you become a customer service expert. This bundle includes a QLS-endorsed diploma in <strong>Customer Service Advisor at Level 5</strong>, as well as three CPD-accredited courses in Phone-Based Customer Service, Know Your Customer (KYC), and Customer Relationship Management.</p><p>The QLS endorsement is a mark of high quality and excellence in the UK, recognised and accepted by industry experts and recruiters. This means that you can trust the content of the Diploma in Customer Service Advisor to provide you with the skills and knowledge necessary to excel in customer service.</p><p>The <strong>Phone-Based Customer Service</strong> course is designed to build upon the knowledge gained from the Diploma in Customer Service Advisor, specifically in the area of phone-based customer service. This course will teach you how to communicate effectively and efficiently over the phone, as well as how to handle difficult customers and resolve their issues.</p><p>The <strong>Know Your Customer (KYC)</strong> course will expand your knowledge of identifying and verifying customers. You will learn about the KYC policy, its importance, and how to implement it. This course will teach you how to identify potential risks and ensure compliance with regulatory requirements.</p><p>The <strong>Customer Relationship Management</strong> course will help you understand the importance of building relationships with customers. You will learn how to manage and maintain customer relationships, as well as how to use customer data to improve business performance.</p><p>By completing these four courses, you will gain a deep understanding of customer service and develop a range of skills to excel in your career. Invest in yourself and your career with our customer service course bundle.</p><p><strong>Learning Outcomes</strong></p><p>Upon completion of this course bundle, you will be able to:</p><ul><li>Understand the principles of customer service and the importance of customer satisfaction</li><li>Develop effective communication skills for phone-based customer service</li><li>Understand the importance of KYC and regulatory compliance</li><li>Learn how to build and maintain strong customer relationships</li><li>Develop problem-solving skills to resolve customer issues</li><li>Learn how to use customer data to improve business performance</li><li>Develop a strong understanding of customer service strategy and how it contributes to overall business success</li></ul><p>With the knowledge and skills gained from these courses, you can excel in your current role or explore new opportunities in customer service and sales. Sign up today and take the first step towards becoming a customer service expert.</p><p><strong>Curriculum for Diploma in Customer Service Advisor at QLS Level 5</strong></p><p><strong>Module 01: </strong></p><ul><li>Understanding Customer Service</li><li>Identifying Customer Expectations</li><li>Providing Excellent Customer Service</li></ul><p><strong>Module 02:</strong></p><ul><li>Focusing on Your Customer</li><li>Customer Service and the Telephone</li><li>Handling Complaints</li><li>Enduring Stress</li></ul><p><strong>Module 03:</strong></p><ul><li>Communication Skills</li><li>Dealing With Challenges Assertively</li><li>Seven Steps to Customer Problem Solving</li></ul><p><strong>Module 04:</strong></p><ul><li>Six Critical Elements</li><li>Understanding Leadership</li><li>Five Practices of Leadership</li></ul><p><strong>Module 05:</strong></p><ul><li>Asking the Right Questions</li><li>Close with Vocals</li><li>Cold and Warm Calls</li></ul><p><strong>Module 06:</strong></p><ul><li>Checklist for Success</li><li>Customer Relationship Management</li><li>Requirement Driven Product Selection</li></ul><p><strong>Module 07:</strong></p><ul><li>Getting Started</li><li>Peer Training</li><li>Learn to Listen</li><li>How to Build Rapport</li></ul><p>This course bundle covers a range of topics related to customer service, including the principles of customer service, phone-based customer service, Know Your Customer (KYC) policies, and customer relationship management. By completing this bundle, learners will develop a deep understanding of customer service and gain a range of skills to excel in their careers. They will learn how to communicate effectively with customers over the phone, handle difficult situations, and build strong customer relationships. They will also learn how to use customer data to improve business performance and become experts in customer service strategy. Completing this bundle will open up new opportunities for career advancement and success in the customer service industry.</p><p><strong>Assessment</strong></p><p>There are <strong>assignments and quizzes </strong>at the end of the courses to test the learners' knowledge and deepen their understanding. Learners will need to obtain <strong>60% marks </strong>to pass the assessments. After successful completion of the assessment of each course, learners will be eligible for certificates. The <strong>QLS certificate</strong><strong>is included in the bundle price</strong>, and learners can also claim their CPD-accredited certificate for a predetermined price.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive course bundle is perfect for the following:</p><ul><li>Customer service representatives</li><li>Sales and marketing professionals</li><li>Small business owners</li><li>Anyone looking to develop or enhance their customer service skills</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion of this course bundle, you can pursue a variety of rewarding career paths, such as:</p><ul><li>Customer Service Representative: £17,000 - £23,000</li><li>Customer Service Manager: £25,000 - £40,000</li><li>Sales Manager: £30,000 - £60,000</li><li>Business Development Manager: £35,000 - £70,000</li></ul><p>Note: Salaries listed are approximate and may vary depending on experience, location, and industry.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>Learners will qualify for the highly sought-after <strong>QLS Endorsed Certificate</strong> after successfully passing the assessment at the conclusion of each endorsed course.</p><p>The Quality Licence Scheme is a credible and renowned endorsement that marks high quality and excellence in the UK. It is well accepted and recognised by industry experts and recruiters.</p><p>Learners who purchase this bundle will receive Hard-copy QLS Certificate at their doorstep!</p> </div>

                        </div>

One Education

Customer Service Advisor Level 5 - QLS Endorsed Course

<p><strong>***Don't Spend More; Spend Smart***</strong></p><p><strong>Life Just Got Better This Summer! Save Up To £5,206 and get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now</strong></p><p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Employability Skills </strong>and other relevant fields!</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Employability Skills bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Employability Skills course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our Employability Skills experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Employability Skills, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Employability Skills Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Diploma in Becoming Career Smart</li><li><strong>Course 02: </strong>Interpersonal Skills in Management</li><li><strong>Course 03: </strong>Leadership and Management Training Course</li><li><strong>Course 04: </strong>Assertiveness and Self Confidence Development</li><li><strong>Course 05: </strong>Personal and Networking Skills</li><li><strong>Course 06: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 07: </strong>Business English Perfection Course</li><li><strong>Course 08: </strong>Level 2 Microsoft Office Essentials</li><li><strong>Course 09: </strong>Office Skills and Administration Management Diploma</li><li><strong>Course 10: </strong>Decision Making and Critical Thinking</li><li><strong>Course 11: </strong>People Management Skills Level 3</li><li><strong>Course 12: </strong>Workplace Confidentiality<strong><br /></strong></li><li><strong>Course 13: </strong>UK Employment Law and Employee Rights Diploma</li><li><strong>Course 14:</strong> Performance Management</li></ul><p><strong>Benefits you'll get choosing Apex Learning for this Employability Skills:</strong></p><ul><li>Pay once and get lifetime access to 14 CPD courses</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>Curriculum of <strong>Employability Skills Bundle </strong></p><p><strong>Course 01: Diploma in Becoming Career Smart</strong></p><ul><li>Understanding the Talk</li><li>Getting Prepared to Make the Call</li><li>Creative Openings</li><li>Making Your Pitch</li><li>Handling Objections</li><li>Sealing the Deal</li><li>Following Up</li><li>Setting Goals</li><li>Managing Your Data</li><li>Using a Prospect Board</li></ul><p><strong>Course 02: Interpersonal Skills in Management</strong></p><ul><li>What are Soft Skills?</li><li>Communication</li><li>Teamwork</li><li>Problem-Solving</li><li>Time Management</li><li>Attitude and Work Ethic</li><li>Adaptability/Flexibility</li><li>Self-Confidence (Owning It)</li><li>Ability to Learn From</li><li>Networking</li><li>Employee Relations</li><li>Motivation and Counselling</li></ul><p><strong>Course 03: Personal Leadership and Influencing Skills</strong></p><ul><li>Getting Started</li><li>The Evolution of Leadership</li><li>Situational Leadership</li><li>A Personal Inventory</li><li>Modelling the Way</li><li>Inspiring a Shared Vision</li><li>Challenging the Process</li><li>Enabling Others to Act</li><li>Encouraging the Heart</li><li>Basic Influencing Skills</li><li>Setting Goals</li></ul><p><strong>Course 04: Assertiveness and Self Confidence Development</strong></p><ul><li>Self Confidence Introduction</li><li>Ways to Find Yourself</li><li>Positive Mindset vs Negative Mindset</li><li>Do it, Feel it and Achieve it</li><li>Believe it and Achieve it</li><li>ESTEEM SELF ANALYSIS</li><li>STILL STRUGGLING TO FIND AND TO BE CONFIDENT</li></ul><p><strong>Course 05: Personal and Networking Skills</strong></p><ul><li>Why Is Networking Powerful?</li><li>Networking Paradigm Shifts</li><li>You've Got To GIVE To GET</li><li>The Power Of 'Likeability'</li><li>Making The Connection</li><li>Great Places To Network</li><li>The Power Of Mentors</li></ul><p><strong>Course 06: Cross-Cultural Awareness Training</strong></p><ul><li>Introduction to Cross-Cultural Awareness</li><li>Cross-Cultural Communication</li><li>Corporate Cross-Cultural Awareness</li><li>Cross-Cultural Design</li><li>Cross-Cultural Competency</li><li>Cultural Values</li><li>Working with and Managing a Culturally Diverse Team</li></ul><p><strong>Course 07: Business English Perfection Course</strong></p><ul><li>Introduction</li><li>Greetings</li><li>Management Speak</li><li>Debate</li><li>Applying for a Job</li><li>Job Interviews</li><li>Emails</li><li>Recap</li></ul><p><strong>Course 08: Level 2 Microsoft Office Essentials</strong></p><p><strong>Excel 2016</strong></p><ul><li>Getting Started with Microsoft Office Excel 2016</li><li>Performing Calculations</li><li>Modifying a Worksheet</li><li>Formatting a Worksheet</li><li>Printing Workbooks</li><li>Managing Workbooks</li></ul><p><strong>Word 2016</strong></p><ul><li>Getting Started with Word</li><li>Formatting Text and Paragraphs</li><li>Working More Efficiently</li><li>Managing Lists</li><li>Adding Tables</li><li>Inserting Graphic Objects</li><li>Controlling Page Appearance</li><li>Preparing to Publish a Document</li><li>Workbooks - Microsoft Word 2016 (Beginner)</li></ul><p><strong>PowerPoint 2016</strong></p><ul><li>PowerPoint Interface</li><li>Presentation Basics</li><li>Formatting</li><li>Inserting Options</li><li>Working with Objects</li><li>Table</li><li>Charts</li><li>Review and Presentatin</li></ul><p><strong>Access 2016</strong></p><ul><li>Introduction to Access</li><li>Modify Data</li><li>Working with Queries</li><li>Access Forms</li><li>Working with Reports</li></ul><p><strong>Course 09: Workplace Confidentiality</strong></p><ul><li>Introduction to workplace confidentiality</li><li>Business Etiquettes and Types of Confidentiality</li><li>The Importance of Confidentiality</li><li>Confidentiality with Co-workers</li><li>Preventing Confidentiality Breach</li><li>How Employers Can Protect Confidential Information</li></ul><p><strong>Course 10: Decision Making and Critical Thinking</strong></p><ul><li>Introduction to Critical Thinking</li><li>Critical Thinking and the Judgment of Claims</li><li>Benefits and Barriers of Critical Thinking</li><li>Importance of Critical Thinking</li><li>Recognising a Critical Thinker</li><li>What Are the Critical Thinking Steps?</li><li>Critical Thinking Strategies</li><li>Problem-Solving Through Critical Thinking</li><li>Decision Making with Critical Thinking</li></ul><p><strong>Course 11: Creativity and Problem Solving Skills</strong></p><ul><li>Getting Started</li><li>The Problem Solving Method</li><li>Information Gathering</li><li>Problem Definition</li><li>Preparing for Brainstorming</li><li>Generating Solutions (I)</li><li>Generating Solutions (II)</li><li>Analyzing Solutions</li><li>Selecting a Solution</li><li>Planning Your Next Steps</li><li>Recording Lessons Learned</li></ul><p><strong>Course 12: Workplace Confidentiality<br /></strong></p><ul><li>Module 01: Introduction to workplace confidentiality</li><li>Module 02: Business Etiquettes and Types of Confidentiality</li><li>Module 03: The Importance of Confidentiality</li><li>Module 04: Confidentiality with Co-workers</li><li>Module 05: Preventing Confidentiality Breach</li><li>Module 06: How Employers Can Protect Confidential Information</li></ul><p><strong>Course 13: UK Employment Law and Employee Rights Diploma</strong></p><ul><li>Basic of Employment Law</li><li>Legal Recruitment Process</li><li>Employment Contracts</li><li>Employee Handbook</li><li>Disciplinary Procedure</li><li>National Minimum Wage &amp; National Living Wage</li><li>Parental Right, Sick Pay &amp; Pension Scheme</li><li>Discrimination in the Workplace</li><li>Health &amp; Safety at Work</li><li>Dismissal, Grievances and Employment Tribunals</li><li>Workplace Monitoring &amp; Data Protection</li></ul><p><strong>Course 14: Work Area Organisation for Increased Office Productivity</strong></p><ul><li>Introduction</li><li>Purge</li><li>Redistributing</li><li>Fences Software</li><li>Create Work Spaces</li><li>Proximity</li><li>Label What You Can</li><li>Move to Digital</li><li>Clean Your Desk Off</li><li>Multiple Inboxes</li><li>Mailings</li><li>Discard Dates</li><li>Magazines</li><li>File Weekly</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        145 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Employability Skills bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Employability Skills is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course; it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this various expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of Completion (e-Certificate)</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>You will get the PDF Certificate for the title course (<strong>Diploma in Becoming Career Smart</strong>) absolutely Free!</p></div>
        <h4>Certificate of Completion (Hard Copy)</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the Hard Copy certificate for the title course (<strong>Diploma in Becoming Career Smart</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each.</p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p></div>

                        </div>

Employability, Job Search Skills and Career Development

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

<section>
<div>
<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
</div>
</section>

Inclusive Solutions

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Problem Solving Masterclass

<p>The <strong>Creative Problem Solving</strong> course offers an engaging and intellectually stimulating pathway into the world of innovative thinking and solution-finding. This course, structured into ten comprehensive modules, is tailored to empower you with the skills needed to approach problems with creativity and efficiency. Starting with the Problem Solving Method, it lays the groundwork for a deep understanding of systematic problem-solving techniques. As you move through the stages of information gathering and problem definition, the course fosters a mindset that looks beyond conventional solutions, encouraging a fresh perspective on problem-solving.</p>
<p>The heart of the course lies in its focus on brainstorming and generating solutions, spread across two insightful modules. These segments are designed not just to spur creative thought but also to equip you with practical tools for idea generation. The journey continues through the analytical process of sifting through potential solutions, culminating in the selection of the most viable option. The course rounds off with pragmatic steps for implementation, including planning, execution, and the crucial aspect of recording lessons learned, ensuring that each problem solved adds to a repository of experience and knowledge.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Develop a structured approach to solving problems creatively.</li>
<li>Enhance skills in gathering and interpreting relevant information.</li>
<li>Cultivate the ability to define problems clearly and accurately.</li>
<li>Learn innovative brainstorming techniques for solution generation.</li>
<li>Master the art of analyzing and selecting the most effective solutions.</li>
</ul>
<h3><b>Why choose this Creative Problem Solving<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Creative Problem Solving<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Professionals seeking to improve their problem-solving skills.</li>
<li>Team leaders and managers aiming to foster creative thinking in their teams.</li>
<li>Individuals interested in enhancing their analytical and decision-making abilities.</li>
<li>Entrepreneurs looking for innovative approaches to business challenges.</li>
<li>Students and lifelong learners aspiring to develop critical thinking skills.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Innovation Manager</strong> - £35,000 to £60,000</li>
<li><strong>Business Analyst</strong> - £30,000 to £50,000</li>
<li><strong>Project Manager</strong> - £33,000 to £55,000</li>
<li><strong>Strategy Consultant</strong> - £40,000 to £70,000</li>
<li><strong>Product Manager</strong> - £35,000 to £60,000</li>
<li><strong>Marketing Strategist</strong> - £28,000 to £50,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Creative Problem Solving</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning. This </span><span>course</span><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module One: The Problem Solving Method</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Problem Solving Method</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Two: Information Gathering</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Information Gathering</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Three: Problem Definition</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem Definition</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Four: Preparing for Brainstorming</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preparing for Brainstorming</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Five: Generating Solutions (I)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (I)</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Six: Generating Solutions (II)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (II)</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Seven: Analyzing Solutions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Analyzing Solutions</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Eight: Selecting a Solution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Selecting a Solution</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Nine: Planning Your Next Steps</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning Your Next Steps</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Ten: Recording Lessons Learned</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recording Lessons Learned</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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