Name: Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools
Price: 12 GBP
Availability: InStock

<h2><strong>Course Overview:</strong></h2>
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<p>Approximately 4.48 billion people are actively using social media, which is projected to continue rising. <strong>Throughout this Social Media Strategist Training course, learners will delve deep into topics ranging from the foundational understanding of social media to the analytical tools that guide strategic decisions.</strong></p>



<p>The utilisation of social media platforms has undoubtedly transformed how businesses interact with their clientele. With over 90% of millennials and 77% of Generation X being active social media users, the necessity to hone one's skills in social media strategy is glaringly evident. This course embraces the<strong> significance of social media growth. It delves deeply into conducting market analysis, understanding corporate culture in the social media context, and myriad other areas that form the crux of becoming a proficient social media strategist.</strong></p>



<p>Enrol in the "Social Media Strategist Training" today, and take a monumental step towards becoming a sought-after professional in the industry.</p>



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<h2><strong>Key Features of the Course:</strong></h2>
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<ul>
<li>Earn a recognised CPD certificate upon completion</li>



<li>Enjoy 24/7 learning assistance to facilitate your education journey</li>



<li>Access to exciting learning materials designed by experts in the field</li>



<li>Flexible learning schedule, allowing for a balanced approach to study and work</li>
</ul>




<hr />

<h2><strong>Who is This Course For?</strong></h2>
<p>This Social Media Strategist Training course is particularly beneficial for marketing professionals, business owners, communication specialists, and individuals keen on forging a career in the social media space who aim to deepen their knowledge and expertise in social media strategies.</p>

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<h2><strong>Learning Outcome</strong></h2>

<p>Upon completing this Social Media Strategist Training course, you will be adept in:</p>



<ul>
<li>Identifying and utilising various social media platforms effectively</li>



<li>Conducting thorough market analysis to guide social media strategies</li>



<li>Developing content that resonates with your target audience</li>



<li>Understanding and implementing social media policies and guidelines</li>



<li>Analysing social media metrics to measure the success of your campaigns</li>



<li>Employing social media tools and software for optimised project management</li>



<li>Maintaining voice consistency across various social media platforms</li>



<li>Effectively handling online and personal interactions in a business context</li>
</ul>


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<h2><strong>Why Enrol in This Course:</strong></h2>
<p>Enrol in this <strong>top-reviewed and recently updated course to equip yourself with trending skills necessary</strong> for crafting compelling social media strategies.</p>
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<h2><strong>Requirements:</strong></h2>
<p>Prospective learners should have a basic understanding of digital platforms and an eagerness to delve into social media strategy.</p>
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<h2><strong>Career Path:</strong></h2>
<p>Upon completion of the Social Media Strategist Training course, learners can pursue the following professions, among others in the UK:</p>



<ul>
<li>Social Media Manager - £35,000 per annum</li>



<li>Content Strategist - £40,000 per annum</li>



<li>Digital Marketing Specialist - £32,000 per annum</li>



<li>Social Media Analyst - £27,000 per annum</li>



<li>Community Manager - £30,000 per annum</li>



<li>Brand Marketing Manager - £45,000 per annum</li>



<li>SEO and SEM Specialist - £35,000 per annum</li>
</ul>



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<h2><strong>Certification:</strong></h2>
<p>Upon successfully completing the Social Media Strategist Training course, <strong>learners will be awarded a recognised CPD certificate,</strong> showcasing their proficiency in social media strategy.</p>

<hr /> <h3>Course Curriculum</h3><div><p>13 sections • 25 lectures • 13:09:00 total length</p></div><div><div><div><div><div><div><div><p>•What is Social Media: 00:18:00</p></div><div><div><p>•The Growth of Social Media: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Conducting Market Analysis: 00:16:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Auditing Social Media: 00:26:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Corporate Culture and Social Media: 00:12:00</p></div><div><div><p>•Social Media Goals vs. Business Goals: 00:10:00</p></div><div><div><p>•Types of Social Media Platforms: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•The Social Media Policy: 00:40:00</p></div><div><div><p>•Creative Commons: 00:21:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Brand Marketing: 00:27:00</p></div><div><div><p>•Keyword Selection: 00:17:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Content Marketing on Social Media: 00:26:00</p></div><div><div><p>•Content Development: 00:23:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Understanding the Popular Platforms: 03:35:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Traditional Website Advertising: 00:37:00</p></div><div><div><p>•Social Media Documentation and Schedules: 00:29:00</p></div><div><div><p>•Project Management Software: 00:39:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•The Community Manager Role: 00:26:00</p></div><div><div><p>•Importance of Voice Consistency: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Organizational Customer Servicen: 00:28:00</p></div><div><div><p>•Social Media Triage: 00:14:00</p></div><div><div><p>•Online versus Personal Interactions: 00:26:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Social Media Analytics: 00:27:00</p></div><div><div><p>•Goal Value: 00:43:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•The Social Media Strategist Career: 00:21:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Online Course Marketing

Social Media Strategy

Digital Marketing

Social Media Marketing

Social Media Management

Google Digital Marketing

Social Media Strategist Training

General Admission

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			<h2>Overview
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					<p><span>This comprehensive course on <strong>Career Development Training: Copywriting Masterclass </strong></span><span>will deepen your understanding on this topic.</span></p><p><span>After successful completion of this course you can acquire the required skills in this sector. This <strong>Career Development Training: Copywriting Masterclass</strong></span><b> </b><span>comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.   </span></p><p><span>So enrol in this course today to fast-track your career ladder.</span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p><span>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</span></p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this <strong>Career Development Training: Copywriting Masterclass</strong></span><span>. It is available to all students, of all academic backgrounds.</span></p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our <strong>Career Development Training: Copywriting Masterclass</strong></span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</span></p><p><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p><span>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</span></p><ul><li><span>Open doors of opportunities</span></li><li><span>Increase your adaptability</span></li><li><span>Keep you relevant</span></li><li><span>Boost confidence</span></li></ul><p><span>And much more!</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>6 sections • 33 lectures • 02:04:00 total length</p></div><div><div><div><div><div><div><div><p>•Lesson 01: How to Find Your Niche: 00:04:00</p></div><div><div><p>•Lesson 02: How to Find a Niche Market: A Step-By-Step Guide: 00:04:00</p></div><div><div><p>•Lesson 03: The Advantages of Having a Niche Market: 00:04:00</p></div><div><div><p>•Lesson 04: 5 Ways to Research Your Potential Customers: 00:03:00</p></div><div><div><p>•Lesson 05: 5 Simple Steps To Find Your Niche Market: 00:04:00</p></div><div><div><p>•Lesson 06: Ways to Narrow Down Your Niche Market: 00:03:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 01: 10 Reasons Why People Who Read A Lot Are More Likely To Be Successful: 00:04:00</p></div><div><div><p>•Lesson 02: The Importance of Written Communication Skills: 00:04:00</p></div><div><div><p>•Lesson 03: 5 Reasons why Feedback may be the Most Important: 00:04:00</p></div><div><div><p>•Lesson 04: What Copywriting Certification Programs Can Teach You: 00:04:00</p></div><div><div><p>•Lesson 05: 8 Online Tools That Will Improve Your Writing: 00:03:00</p></div><div><div><p>•Lesson 06: Why Should You Network?: 00:04:00</p></div><div><div><p>•Lesson 07: Why New Writers Should Enter Writing Competitions: 00:03:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 01: How To Get The Most Out Of Customer Polls And Surveys: 00:04:00</p></div><div><div><p>•Lesson 02: How to Identify a Target Demographic: 00:04:00</p></div><div><div><p>•Lesson 03: Learn Your Customers Habits: 00:03:00</p></div><div><div><p>•Lesson 04: 11 Ways to Provide Great Customer Service: 00:03:00</p></div><div><div><p>•Lesson 05: Your Small Business Competitors: Where to Learn About Their Customers: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 01: The Easiest Way to Build Your Business Through Referrals: 00:04:00</p></div><div><div><p>•Lesson 02: What is a Paid Online Advertising Strategy?: 00:03:00</p></div><div><div><p>•Lesson 03: What Is a Portfolio Website and Why You Need It?: 00:04:00</p></div><div><div><p>•Lesson 04: Copywriting for Social Media: 7 Tips to Boost Engagement: 00:03:00</p></div><div><div><p>•Lesson 05: 5 Rules for Customer-Centric Copywriting Your Support Reps Should Use: 00:03:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 01: Break into the Self-Improvement Market: 00:04:00</p></div><div><div><p>•Lesson 02: Fundraising - Selling Your Services to Non-Profit Companies: 00:04:00</p></div><div><div><p>•Lesson 03: Health Copywriting- Working to Improve People's Lives: 00:06:00</p></div><div><div><p>•Lesson 04: Financial Services: 00:04:00</p></div><div><div><p>•Lesson 05: Christian Market - Writing for a Higher Purpose: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Lesson 01: Choose Your Own Working Hours: 00:05:00</p></div><div><div><p>•Lesson 02: The Newbie's Guide to Making the Most of Remote Work: 00:04:00</p></div><div><div><p>•Lesson 03:  Copywriter Job Satisfaction: Why Copywriting is a Good Career: 00:03:00</p></div><div><div><p>•Lesson 04: Why Copywriting Helps your Business and Adds Value to your Marketing Assets: 00:04:00</p></div><div><div><p>•Lesson 05: Potential to Earn Higher than Average Income: 00:03:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Online Course Creation

Career Development

Seo Copywriting

Life Coach Training

Resume & CV Writing

Career Development Training: Copywriting Masterclass

<h3><b>Overview</b></h3>
<span>Become a skilled professional by enrol</span><span>l</span><span>ing in the</span><b> <span>Office Skills</span> </b><span>course.</span>

<span>This comprehensive <strong>Office Skills </strong></span><span>is designed to cover all the key topics you need to excel in the field of office administration and reception. This extensive course will teach you how to handle a comprehensive range of essential office admin duties, compose critical business letters and handle complex mail and shipping requirements. It will provide you with technical skills to meet the dynamic challenges facing modern companies.</span>

<span>Convert your passion and enthusiasm into a prosperous career by enrolling in </span><span>the <strong>Office Skills</strong><strong> </strong></span><span>course. </span>
<h3><b>How will I get my certificate?</b></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><b>Who is this course for?</b></h3>
<span>There is no experience or previous qualifications required for enrolment on this Office Skills</span><span>. It is available to all students, of all academic backgrounds.</span>
<h3><b>Requirements</b></h3>
<span>Our Office Skills </span><span>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span>

<span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span>
<h3><b>Career path</b></h3>
<span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span> <h3>Course Curriculum</h3><div><p>16 sections • 56 lectures • 11:17:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 01: Introduction to Reception and Receptionist: 00:28:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 02: Business Telephone Skills: 00:21:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 03: Representing Your Boss and Company: 00:36:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 04: Mail Services and Shipping: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 05: Travel Arrangements: 00:26:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 06: Organising Meeting and Conferences: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 07: Time Management: 00:37:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 08: Record Keeping and Filing Systems: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 09: Business Writing Skills: 00:42:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 10 :Organisational Skills: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 11: Communication Skills: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 12: Customer Service: 00:18:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 13: Effective Planning and Scheduling: 00:48:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 14: Invoicing/Petty Cash: 00:29:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 15: Business Environment: 00:18:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•How to Get the most of the course: 00:01:00</p></div><div><div><p>•Text formulas in Excel: 00:08:00</p></div><div><div><p>•Text Formulas Exercise: 00:01:00</p></div><div><div><p>•Text Formulas Exercise (answers): 00:01:00</p></div><div><div><p>•Mathematical Formulas In Excel: 00:04:00</p></div><div><div><p>•Mathematical Formulas Exercise: 00:01:00</p></div><div><div><p>•Mathematical Formulas Exercise (answers): 00:01:00</p></div><div><div><p>•Date and Time Formulas In Excel: 00:05:00</p></div><div><div><p>•Date and Time Formulas Exercise: 00:01:00</p></div><div><div><p>•Date and Time Exercise Formulas (answers): 00:01:00</p></div><div><div><p>•Logic Formulas In Excel: 00:12:00</p></div><div><div><p>•Logic Formula Exercise: 00:01:00</p></div><div><div><p>•Logic Formula Exercise (answers): 00:01:00</p></div><div><div><p>•Financial Formula In Excel: 00:06:00</p></div><div><div><p>•Financial Formula Exercise: 00:01:00</p></div><div><div><p>•Financial Formula Exercise (answers): 00:02:00</p></div><div><div><p>•Informational Formula In Excel: 00:04:00</p></div><div><div><p>•Informational Formula Exercise: 00:01:00</p></div><div><div><p>•Informational Formula Exercise (answers): 00:01:00</p></div><div><div><p>•Getting Traffic To Your Site: 01:00:00</p></div><div><div><p>•Menu Example with Excel Vlookup: 00:08:00</p></div><div><div><p>•Wildcard Search with Excel Vlookup: 00:09:00</p></div><div><div><p>•Looking to the Left with Excel Vlookup: 00:17:00</p></div><div><div><p>•2-Way Lookup: 00:14:00</p></div><div><div><p>•Comparing Lists with Excel Vlookup: 00:03:00</p></div><div><div><p>•Microsoft Excel Vlookup Tips and Tricks: 00:14:00</p></div><div><div><p>•Power Query Intro and Excel version: 00:03:00</p></div><div><div><p>•Excel Power Query - Introduction: 00:03:00</p></div><div><div><p>•Enabling M in Power Query: 00:02:00</p></div><div><div><p>•Transform Data - Trim in Excel Power Query: 00:05:00</p></div><div><div><p>•Transform Data - Format Dates and Values in Excel Power Query: 00:02:00</p></div><div><div><p>•Simple Expressions: 00:08:00</p></div><div><div><p>•Simple Expressions - Nested Expressions: 00:03:00</p></div><div><div><p>•Transform Data - Parsing URLs in Excel Power Query: 00:05:00</p></div><div><div><p>•Variables: 00:08:00</p></div><div><div><p>•Formatting Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Table Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Editing Excel Keyboard Shortcuts: 00:05:00</p></div><div><div><p>•Formula Excel Keyboard Shortcuts: 00:03:00</p></div><div><div><p>•Workbook Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Handy Excel Shortcuts Keyboard Shortcuts: 00:05:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Skills & Productivity

Computing Skills

Professional Skills

Office Skills

Computer Skills

Study Skills

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			<h2>Overview
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					<p><span>This comprehensive course on <b>Legal Secretary and Office Skills Diploma</b> will deepen your understanding on this topic.</span></p><p><span>After successful completion of this course you can acquire the required skills in this sector. This <b>Legal Secretary and Office Skills Diploma</b> comes with accredited certification, which will enhance your CV and make you worthy in the job market.</span></p><p><span>So enrol in this course today to fast track your career ladder.</span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<div><div><div><p>•You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p></div></div></div>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this <b>Legal Secretary and Office Skills Diploma</b>. It is available to all students, of all academic backgrounds.</span></p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our <b>Legal Secretary and Office Skills Diploma</b> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</span></p><p><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p><span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>8 sections • 52 lectures • 07:53:00 total length</p></div><div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Module 01: Introduction to Legal Secretary: 00:22:00</p></div><div><div><p>•Module 02: English Law &amp; Legal Systems: 00:33:00</p></div><div><div><p>•Module 03: The Legal Workplace &amp; Professionals: 00:45:00</p></div><div><div><p>•Module 04: Law of Contract &amp; Law of Tort: 00:28:00</p></div><div><div><p>•Module 05: Wills, Probate and Estate Law Practice: 00:15:00</p></div><div><div><p>•Module 06: Property Law &amp; Conveyancing Practice: 00:19:00</p></div><div><div><p>•Module 07: Family Law and Insurance Practice: 00:24:00</p></div><div><div><p>•Module 08: Professional Writings and Documents: 00:27:00</p></div><div><div><p>•Module 09: Document Proofreading and Editing: 00:19:00</p></div><div><div><p>•Module 10: Meeting Management &amp; Minute Taking: 01:06:00</p></div><div><div><p>•Module 11: Customer Service and Telephone Handling Skills: 00:21:00</p></div><div><div><p>•Module 12: Data Management and Record-Keeping: 00:13:00</p></div><div><div><p>•Module 13: Other Essential Skills for Secretarial Role: 00:19:00</p></div><div><div><p>•Module 14: Professional Conduct and Ethics: 00:25:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•New Word Document and Templates: 00:02:00</p></div><div><div><p>•Tabs, Ribbons and Groups: 00:03:00</p></div><div><div><p>•Zoom and Rulers in Word: 00:02:00</p></div><div><div><p>•Editing the Word Document: 00:03:00</p></div><div><div><p>•Insert Pictures with Word: 00:05:00</p></div><div><div><p>•Insert Shape and Text Box in Word: 00:02:00</p></div><div><div><p>•Review Tab in Word: 00:03:00</p></div><div><div><p>•Layout in Word: 00:02:00</p></div><div><div><p>•File Options in Word: 00:02:00</p></div><div><div><p>•Closing and Reopening in Word: 00:01:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•New PowerPoint Presentation and Templates: 00:02:00</p></div><div><div><p>•Tabs Ribbons and Groups in PowerPoint: 00:03:00</p></div><div><div><p>•First Slide and Designing the Slide: 00:02:00</p></div><div><div><p>•Home Tab and Updates in PowerPoint: 00:02:00</p></div><div><div><p>•Buttons in PowerPoint: 00:01:00</p></div><div><div><p>•Inserting Pictures in PowerPoint: 00:04:00</p></div><div><div><p>•Presentation Mode: 00:01:00</p></div><div><div><p>•Animations Tab: 00:05:00</p></div><div><div><p>•File Options in Word: 00:02:00</p></div><div><div><p>•Closing and Reopening in Word: 00:01:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Setting Up Outlook with Accounts: 00:03:00</p></div><div><div><p>•Tabs, Ribbons and Groups in Outlook: 00:03:00</p></div><div><div><p>•Navigation Bar in Outlook: 00:01:00</p></div><div><div><p>•Organizing Outlook with Favorites and Folders: 00:03:00</p></div><div><div><p>•Additional Options inside Outlook Tabs: 00:01:00</p></div><div><div><p>•Reading, Writing and Receiving Emails: 00:08:00</p></div><div><div><p>•Attaching Items in Outlook Mails: 00:03:00</p></div><div><div><p>•The View Tab in Outlook: 00:02:00</p></div><div><div><p>•Create a Rule to move emails to a folder: 00:04:00</p></div><div><div><p>•Insert a screen shot from Excel: 00:02:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Formatting Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Table Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Editing Excel Keyboard Shortcuts: 00:05:00</p></div><div><div><p>•Formula Excel Keyboard Shortcuts: 00:03:00</p></div><div><div><p>•Workbook Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Handy Excel Shortcuts Keyboard Shortcuts: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Legal Secretary and Office Skills Diploma: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Order Your Certificate: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Legal Secretary

Secretarial & PA

Legal Practice Course (LPC)

Secretarial & Shorthand

Legal Secretary and Office Skills Diploma

<h2><b>Course Overview:</b></h2>
<span>The </span><b>Office Skills and Administration Level 3</b><span> course covers everything from business writing and phone etiquette to body language interpretation and minute-taking methods. </span>

<span>You will not only learn to improve your communication and organisational aptitudes, but you will also even be trained to get the most out of Microsoft's Excel and PowerPoint. Maximise your career potential and take your office abilities to a new standard.</span>
<h2><b>Key Features of the Course:</b></h2>
<ul>
 	<li><span>CPD certificate upon completion</span></li>
 	<li><span>24/7 learning assistance for continuous support</span></li>
 	<li><span>Engaging and interactive learning materials</span></li>
 	<li><span>A comprehensive curriculum covering various aspects of </span><b>Office Skills and Administration Level 3</b></li>
 	<li><span>Learn at your own pace, anywhere and anytime</span></li>
</ul>
<h2><b>Who is This Course For?</b></h2>
<span>The </span><b>Office Skills and Administration Level 3</b><span> course is for individuals looking to improve their office skills and administrative capabilities. </span>

<span>It's suitable for office professionals, administrators, and those aspiring to enhance their office management expertise, whether you're new to the field or have some experience.</span>
<h2><b>What You Will Learn:</b></h2>
<span>This </span><b>Office Skills and Administration Level 3</b><span> course covers:</span>
<ul>
 	<li><span>Efficient personal assistant skills.</span></li>
 	<li><span>Effective admin support techniques.</span></li>
 	<li><span>Administrative management strategies.</span></li>
 	<li><span>Enhanced organisational skills.</span></li>
 	<li><span>Professional telephone etiquette.</span></li>
 	<li><span>Business writing proficiency.</span></li>
 	<li><span>Time management, effective communication, meeting management, and basic Excel and PowerPoint skills.</span></li>
</ul>
<h2><b>Why Enrol in This Course:</b></h2>
<span>Taking part in the </span><b>Office Skills and Administration Level 3 </b><span>course has several advantages. It is a highly popular programme that was recently upgraded to reflect modern office management trends and practices. </span>

<span>By staying current with industry standards, you will increase your employability and open the door to great career opportunities in the administrative profession.</span>
<h2><b>Requirements:</b></h2>
<span>To enrol in the </span><b>Quality Tools and Problem Solving Methods</b><span> course, you typically need:</span>
<ul>
 	<li><span>Basic office management knowledge.</span></li>
 	<li><span>Interest in advanced administrative skills.</span></li>
 	<li><span>Computer and internet proficiency.</span></li>
 	<li><span>Proficiency in English.</span></li>
 	<li><span>Completion of the course provider's requirements.</span></li>
</ul>
<h2><b>Career Path:</b></h2>
<span>Upon completing the </span><b>Office Skills and Administration Level 3</b><span> course, you can pursue diverse and rewarding career opportunities. Here are five related professions, along with their average UK salaries:</span>
<ul>
 	<li><span>Office Manager (£30,000-£50,000 per year)</span></li>
 	<li><span>Administrative Coordinator (£25,000-£40,000 per year)</span></li>
 	<li><span>Executive Assistant (£30,000-£55,000 per year)</span></li>
 	<li><span>Data Entry Specialist (£20,000-£30,000 per year)</span></li>
 	<li><span>Customer Service Representative (£20,000-£35,000 per year)</span></li>
</ul>
<h2><b>Certification:</b></h2>
<span>After successfully completing the </span><b>Office Skills and Administration Level 3</b><span> course, you will be issued a CPD certificate that is acknowledged across many sectors. This recognised accreditation can help you improve your professional reputation and broaden your employment opportunities.</span>

<span>Take part now for proficiency in office skills and administration, and join a global community of learners on this transforming educational adventure.</span> <h3>Course Curriculum</h3><div><p>12 sections • 54 lectures • 18:19:00 total length</p></div><div><div><div><div><div><div><div><p>•Personal Assistant: 01:23:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Admin Support: 01:54:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Administrative Management: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Organisational Skills: 01:16:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Telephone Etiquette: 01:07:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Business Writing: 01:24:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Time Management: 01:09:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Body Language and Effective Communication: 01:23:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Meeting Management: 01:24:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Navigate the Excel User Interface: 00:28:00</p></div><div><div><p>•Use Excel Commands: 00:10:00</p></div><div><div><p>•Create and Save a Basic Workbook: 00:19:00</p></div><div><div><p>•Enter Cell Data: 00:12:00</p></div><div><div><p>•Use Excel Help: 00:05:00</p></div><div><div><p>•Create Worksheet Formulas: 00:15:00</p></div><div><div><p>•Insert Functions: 00:17:00</p></div><div><div><p>•Reuse Formulas and Functions: 00:17:00</p></div><div><div><p>•Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00</p></div><div><div><p>•Search for and Replace Data: 00:09:00</p></div><div><div><p>•Use Proofing and Research Tools: 00:07:00</p></div><div><div><p>•Apply Text Formats: 00:16:00</p></div><div><div><p>•Apply Number Format: 00:08:00</p></div><div><div><p>•Align Cell Contents: 00:09:00</p></div><div><div><p>•Apply Styles and Themes: 00:12:00</p></div><div><div><p>•Apply Basic Conditional Formatting: 00:11:00</p></div><div><div><p>•Create and Use Templates: 00:08:00</p></div><div><div><p>•Preview and Print a Workbook: 00:10:00</p></div><div><div><p>•Set Up the Page Layout: 00:09:00</p></div><div><div><p>•Configure Headers and Footers: 00:07:00</p></div><div><div><p>•Manage Worksheets: 00:05:00</p></div><div><div><p>•Manage Workbook and Worksheet Views: 00:07:00</p></div><div><div><p>•Manage Workbook Properties: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Customize the User Interface: 00:19:00</p></div><div><div><p>•Set PowerPoint 2016 Options: 00:07:00</p></div><div><div><p>•Modify Slide Masters and Slide Layouts: 00:16:00</p></div><div><div><p>•Add Headers and Footers: 00:05:00</p></div><div><div><p>•Modify the Notes Master and the Handout Master: 00:04:00</p></div><div><div><p>•Create SmartArt: 00:09:00</p></div><div><div><p>•Modify SmartArt: 00:05:00</p></div><div><div><p>•Write Math Equations: 00:07:00</p></div><div><div><p>•Add Audio to a Presentation: 00:09:00</p></div><div><div><p>•Add Video to a Presentation: 00:10:00</p></div><div><div><p>•Customize Animations and Transitions: 00:14:00</p></div><div><div><p>•Review a Presentation: 00:15:00</p></div><div><div><p>•Store and Share Presentations on the Web: 00:06:00</p></div><div><div><p>•Annotate a Presentation: 00:07:00</p></div><div><div><p>•Set Up a Slide Show: 00:08:00</p></div><div><div><p>•Create a Custom Slide Show: 00:03:00</p></div><div><div><p>•Add Hyperlinks and Action Buttons: 00:07:00</p></div><div><div><p>•Record a Presentation: 00:05:00</p></div><div><div><p>•Secure a Presentation: 00:11:00</p></div><div><div><p>•Broadcast a Slide Show: 00:07:00</p></div><div><div><p>•Create a Video or a CD: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Office Skills and Administration Level 3: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Management

Office Productivity

Professional Skills Course (PSC)

Office Administration

Office Skills and Administration Level 3

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			<h2>Overview
</h2>		</div>
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					<p><span>This comprehensive course on </span><b><span>Office Admin and Reception</span></b> will deepen your understanding on this topic.</p><p><span><span>After successful completion of this course you can acquire the required skills in this sector. This </span><b>Office Admin and Reception</b> comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.</span></p><p><span><span>So enrol in this course today to fast track your career ladder.</span></span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this </span><b><span>Office Admin and Reception</span></b>. It is available to all students, of all academic backgrounds.</p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our </span><b><span>Office Admin and Reception</span></b> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p><span><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</p><ul><li>Open doors of opportunities</li><li>Increase your adaptability</li><li>Keep you relevant</li><li>Boost confidence</li></ul><p>And much more!</p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>17 sections • 56 lectures • 11:17:00 total length</p></div><div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Module 01: Introduction to Reception and Receptionist: 00:28:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 02: Business Telephone Skills: 00:21:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 03: Representing Your Boss and Company: 00:36:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 04: Mail Services and Shipping: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 05: Travel Arrangements: 00:26:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 06: Organising Meeting and Conferences: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 07: Time Management: 00:37:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 08: Record Keeping and Filing Systems: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 09: Business Writing Skills: 00:42:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 10 :Organisational Skills: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 11: Communication Skills: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 12: Customer Service: 00:18:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 13: Effective Planning and Scheduling: 00:48:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 14: Invoicing/Petty Cash: 00:29:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 15: Business Environment: 00:18:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•How to Get the most of the course: 00:01:00</p></div><div><div><p>•Text formulas in Excel: 00:08:00</p></div><div><div><p>•Text Formulas Exercise: 00:01:00</p></div><div><div><p>•Text Formulas Exercise (answers): 00:01:00</p></div><div><div><p>•Mathematical Formulas In Excel: 00:04:00</p></div><div><div><p>•Mathematical Formulas Exercise: 00:01:00</p></div><div><div><p>•Mathematical Formulas Exercise (answers): 00:01:00</p></div><div><div><p>•Date and Time Formulas In Excel: 00:05:00</p></div><div><div><p>•Date and Time Formulas Exercise: 00:01:00</p></div><div><div><p>•Date and Time Exercise Formulas (answers): 00:01:00</p></div><div><div><p>•Logic Formulas In Excel: 00:12:00</p></div><div><div><p>•Logic Formula Exercise: 00:01:00</p></div><div><div><p>•Logic Formula Exercise (answers): 00:01:00</p></div><div><div><p>•Financial Formula In Excel: 00:06:00</p></div><div><div><p>•Financial Formula Exercise: 00:01:00</p></div><div><div><p>•Financial Formula Exercise (answers): 00:02:00</p></div><div><div><p>•Informational Formula In Excel: 00:04:00</p></div><div><div><p>•Informational Formula Exercise: 00:01:00</p></div><div><div><p>•Informational Formula Exercise (answers): 00:01:00</p></div><div><div><p>•Getting Traffic To Your Site: 01:00:00</p></div><div><div><p>•Menu Example with Excel Vlookup: 00:08:00</p></div><div><div><p>•Wildcard Search with Excel Vlookup: 00:09:00</p></div><div><div><p>•Looking to the Left with Excel Vlookup: 00:17:00</p></div><div><div><p>•2-Way Lookup: 00:14:00</p></div><div><div><p>•Comparing Lists with Excel Vlookup: 00:03:00</p></div><div><div><p>•Microsoft Excel Vlookup Tips and Tricks: 00:14:00</p></div><div><div><p>•Power Query Intro and Excel version: 00:03:00</p></div><div><div><p>•Excel Power Query - Introduction: 00:03:00</p></div><div><div><p>•Enabling M in Power Query: 00:02:00</p></div><div><div><p>•Transform Data - Trim in Excel Power Query: 00:05:00</p></div><div><div><p>•Transform Data - Format Dates and Values in Excel Power Query: 00:02:00</p></div><div><div><p>•Simple Expressions: 00:08:00</p></div><div><div><p>•Simple Expressions - Nested Expressions: 00:03:00</p></div><div><div><p>•Transform Data - Parsing URLs in Excel Power Query: 00:05:00</p></div><div><div><p>•Variables: 00:08:00</p></div><div><div><p>•Formatting Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Table Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Editing Excel Keyboard Shortcuts: 00:05:00</p></div><div><div><p>•Formula Excel Keyboard Shortcuts: 00:03:00</p></div><div><div><p>•Workbook Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Handy Excel Shortcuts Keyboard Shortcuts: 00:05:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Trainers Course

Office Admin and Reception

<h3><strong>Overview</strong></h3>
Learn to use the full power and functionality of Microsoft's Excel and deliver impressive charts and analysis work.

This Advanced Diploma in MS Excel course allows you to exploit the full abilities of Microsoft's best-selling tool and become capable of providing higher-quality results from it.

You may use Excel every day in your work or business, but are you really using it to its full potential? With the advanced training from this course, you will quickly produce stunning spreadsheets and visually perfect graphs that will showcase business data to a much more professional degree. Use Excel to make your customer service excellent.
<h3><strong>How will I get my certificate?</strong></h3>
At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price.
<h3><strong>Who is this course for?</strong></h3>
There is no experience or previous qualifications required for enrolment on this Advanced Diploma in MS Excel. It is available to all students, of all academic backgrounds.
<h3><strong>Requirements</strong></h3>
Our Advanced Diploma in MS Excel is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
<h3><strong>Career path</strong></h3>
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc. <h3>Course Curriculum</h3><div><p>21 sections • 90 lectures • 22:14:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction to Microsoft Excel 2019 New Features: 00:07:00</p></div><div><div><p>•CONCAT: 00:02:00</p></div><div><div><p>•IFS: 00:01:00</p></div><div><div><p>•MAXIFS: 00:01:00</p></div><div><div><p>•MINIFS: 00:01:00</p></div><div><div><p>•SWITCH: 00:02:00</p></div><div><div><p>•TEXTJOIN: 00:01:00</p></div><div><div><p>•Map Chart: 00:02:00</p></div><div><div><p>•Funnel Chart: 00:01:00</p></div><div><div><p>•Better Visuals: 00:06:00</p></div><div><div><p>•Pivot Table Enhancements: 00:02:00</p></div><div><div><p>•Power Pivot Updates: 00:01:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Navigate the Excel User Interface: 00:28:00</p></div><div><div><p>•Use Excel Commands: 00:10:00</p></div><div><div><p>•Create and Save a Basic Workbook: 00:19:00</p></div><div><div><p>•Enter Cell Data: 00:12:00</p></div><div><div><p>•Use Excel Help: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Create Worksheet Formulas: 00:15:00</p></div><div><div><p>•Insert Functions: 00:17:00</p></div><div><div><p>•Reuse Formulas and Functions: 00:17:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00</p></div><div><div><p>•Search for and Replace Data: 00:09:00</p></div><div><div><p>•Use Proofing and Research Tools: 00:07:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Apply Text Formats: 00:16:00</p></div><div><div><p>•Apply Number Format: 00:08:00</p></div><div><div><p>•Align Cell Contents: 00:09:00</p></div><div><div><p>•Apply Styles and Themes: 00:12:00</p></div><div><div><p>•Apply Basic Conditional Formatting: 00:11:00</p></div><div><div><p>•Create and Use Templates: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Preview and Print a Workbook: 00:10:00</p></div><div><div><p>•Set Up the Page Layout: 00:09:00</p></div><div><div><p>•Configure Headers and Footers: 00:07:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Manage Worksheets: 00:05:00</p></div><div><div><p>•Manage Workbook and Worksheet Views: 00:07:00</p></div><div><div><p>•Manage Workbook Properties: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Work with Ranges: 00:18:00</p></div><div><div><p>•Use Specialized Functions: 00:11:00</p></div><div><div><p>•Work with Logical Functions: 00:23:00</p></div><div><div><p>•Work with Date &amp; Time Functions: 00:08:00</p></div><div><div><p>•Work with Text Functions: 00:11:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Sort Data: 00:10:00</p></div><div><div><p>•Filter Data: 00:10:00</p></div><div><div><p>•Query Data with Database Functions: 00:09:00</p></div><div><div><p>•Outline and Subtotal Data: 00:09:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Apply Intermediate Conditional Formatting: 00:07:00</p></div><div><div><p>•Apply Advanced Conditional Formatting: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Create Charts: 00:13:00</p></div><div><div><p>•Modify and Format Charts: 00:12:00</p></div><div><div><p>•Use Advanced Chart Features: 00:12:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Create a PivotTable: 00:13:00</p></div><div><div><p>•Analyze PivotTable Data: 00:12:00</p></div><div><div><p>•Present Data with PivotCharts: 00:07:00</p></div><div><div><p>•Filter Data by Using Timelines and Slicers: 00:11:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Use Links and External References: 00:12:00</p></div><div><div><p>•Use 3-D References: 00:06:00</p></div><div><div><p>•Consolidate Data: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Use Lookup Functions: 00:12:00</p></div><div><div><p>•Trace Cells: 00:09:00</p></div><div><div><p>•Watch and Evaluate Formulas: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Collaborate on a Workbook: 00:19:00</p></div><div><div><p>•Protect Worksheets and Workbooks: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Apply Data Validation: 00:13:00</p></div><div><div><p>•Search for Invalid Data and Formulas with Errors: 00:04:00</p></div><div><div><p>•Work with Macros: 00:18:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Create Sparklines: 00:07:00</p></div><div><div><p>•MapData: 00:07:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Determine Potential Outcomes Using Data Tables: 00:08:00</p></div><div><div><p>•Determine Potential Outcomes Using Scenarios: 00:09:00</p></div><div><div><p>•Use the Goal Seek Feature: 00:04:00</p></div><div><div><p>•Forecasting Data Trends: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Create a Macro Using the Macro Recorder: 01:00:00</p></div><div><div><p>•Edit a Macro: 01:00:00</p></div><div><div><p>•Debug a Macro: 00:30:00</p></div><div><div><p>•Customize the Quick Access Toolbar and Hotkeys: 00:30:00</p></div><div><div><p>•Set Macro Security: 01:00:00</p></div><div><div><p>•Insert Text: 00:30:00</p></div><div><div><p>•Format Text: 00:30:00</p></div><div><div><p>•Sort Data: 00:30:00</p></div><div><div><p>•Duplicate Data: 01:00:00</p></div><div><div><p>•Generate a Report: 01:00:00</p></div><div><div><p>•Determine the Dialog Box Type: 00:15:00</p></div><div><div><p>•Capture User Input: 01:00:00</p></div><div><div><p>•Insert, Copy, and Delete Worksheets: 00:30:00</p></div><div><div><p>•Rename Worksheets: 00:30:00</p></div><div><div><p>•Modify the Order of Worksheets: 00:15:00</p></div><div><div><p>•Print Worksheets: 00:30:00</p></div><div><div><p>•Create User-Defined Functions: 00:30:00</p></div><div><div><p>•Automate SUM Functions: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Resources - Microsoft Excel - Beginner Course - Cpd Accredited: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Advanced Diploma in MS Excel: 00:05:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Microsoft Certification

Finance Cert & Exam Prep

Microsoft Excel

Microsoft Office

European Computer Driving Licence (ECDL)

Advanced Diploma in MS Excel

<p>Enhance your customer service skills and become an expert in complaints handling with the CPD-certified Complaints Handling Level 1 &amp; 2 training. Gain a deep understanding of customer service delivery, learn effective complaint resolution strategies, and master building strong customer relationships. Take your customer service career to new heights with this comprehensive training.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Gain a solid understanding of customer service delivery concepts and practices.</li><li>Develop skills in organising and structuring effective customer service processes.</li><li>Explore customer relationship management (CRM) strategies for enhanced customer satisfaction.</li><li>Learn techniques for monitoring and resolving customers' complaints and problems.</li><li>Understand the impact of customer satisfaction on brand reputation.</li><li>Discover social media tools and channels for effective business communication.</li></ul><p>Welcome to the Complaints Handling Level 1 &amp; 2 - CPD Certified Training, a comprehensive course designed to equip you with the knowledge and skills necessary to excel in customer service and complaints handling. In today's competitive business landscape, providing exceptional customer service is crucial, and this complaints handling course offers a deep understanding of customer service delivery and effective complaint management.</p><p>This Customer service training covers everything from understanding the core principles of customer service delivery to mastering the intricacies of complaints handling. Explore the organisation and structure of customer service to ensure a seamless customer experience. Learn how effective customer relationship management (CRM) can contribute to resolving complaints and building strong customer connections</p><p><strong>Join us on this CPD-certified training and elevate your customer service skills to new heights, becoming a valuable asset in handling complaints and delivering exceptional service.</strong></p><p><strong>Course Curriculum</strong></p><ul><li><strong>Module 01: </strong>Concepts and Practices in Customer Service Delivery</li><li><strong>Module 02:</strong> Organise Customer Service Delivery</li><li><strong>Module 03:</strong> Structure of Customer Service</li><li><strong>Module 04:</strong> Customer Relationship Management (CRM)</li><li><strong>Module 05:</strong> Customer Satisfaction &amp; Relationship with Brand</li><li><strong>Module 06:</strong> Monitoring and Resolution of Customers' Complaints &amp; Problems</li><li><strong>Module 07:</strong> Social Media Tools and Channels for a Business</li></ul><p><strong>Certification</strong></p><p>Upon successful completion of the course, all learners will be eligible to receive a certificate titled <strong>Customer Service &amp; Environment</strong> to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.</p><ul><li><strong>PDF Certificate:</strong> This digital version of your certificate will be available for you to download and print for totally <strong>FREE</strong>.</li><li><strong>Hardcopy Certificate (UK Delivery):</strong> For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</li><li><strong>Hardcopy Certificate (International Delivery): </strong>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The target audience for the Customer service course is:</p><ul><li>Customer service representatives are looking to enhance their skills in complaints handling.</li><li>Frontline staff involved in customer interactions and complaints handling.</li><li>Supervisors and team leaders responsible for managing customer service and complaints handling teams.</li><li>Business owners and managers are seeking to improve customer satisfaction levels.</li><li>Professionals are interested in gaining CPD-certified training in complaints handling.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Customer service course will be beneficial for anyone looking to pursue a career as:</p><ul><li>Customer Service Representative: £18,000 - £25,000 per annum</li><li>Customer Experience Specialist: £22,000 - £35,000 per annum</li><li>Complaints Handler: £20,000 - £30,000 per annum</li><li>Customer Service Team Leader: £25,000 - £40,000 per annum</li><li>Customer Relationship Manager: £30,000 - £50,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Complaints Handling Level 1 & 2- CPD Certified Training Course

<h3><b>Overview</b></h3>
<span>The </span><b>Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) </b><span>is aimed for people who are responsible for maintaining the quality of assessment within an organisation or assessment centre. </span>

<span>You will be able to evaluate knowledge and develop an understanding of the concepts and methods that support internal quality assurance of assessment by completing this qualification. You'll also learn how to assess the work of a learning and development practitioner who is in charge of internal assessment quality assurance.</span>

<span>So gear up and join up right away!</span>
<h3><b>Benefits you will gain:</b></h3>
<ul>
 	<li><span>Top-notch e-learning materials </span></li>
 	<li><span>Modules availability 24/7</span></li>
 	<li><span>An easy-to-use online learning platform</span></li>
 	<li><span>Flexible learning hours </span></li>
 	<li><span>Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (Regulated qualification)
</span></li>
 	<li><span>Exquisite customer service</span></li>
</ul>
<h3><b>Qualification</b></h3>
<span>Focus Awards </span><b>Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF).</b>
<h3><b>Description</b></h3>
<span>Learners must accomplish all 2 mandatory units to achieve a total credit of 12.</span>

<span>From this course, you will:</span>
<ul>
 	<li><span>Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment.</span></li>
 	<li><span>Internally manage relevant information and improve the quality of assessment.</span></li>
 	<li><span>Understand techniques and criteria for monitoring the quality of assessment internally.</span></li>
 	<li><span>Acknowledge the context and principles of internal quality assurance.</span></li>
 	<li><span>Plan the internal quality assurance of assessment</span></li>
 	<li><span>Be able to evaluate requirements for information management, data protection and confidentiality.</span></li>
</ul>
<h3><b>Qualification Purpose</b></h3>
<span>The goal of this </span><b>Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) </b><span>qualification is to certify competence in an occupational position to the relevant requirements. It is aimed at people who are responsible for maintaining and improving assessment quality within an organisation or assessment centre.</span>
<h3><b>Progression</b></h3>
<span>Successful learners can progress to other qualifications such as:</span>
<ul>
 	<li><span>Focus Award Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice (RQF)</span></li>
 	<li><span>Focus Award Level 4 Diploma in Learning and Development (RQF)</span></li>
</ul>
<h3><b>Who is this course for?</b></h3>
<span>The </span><b>Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF)</b><span> is designed for people who desire to work as quality assurance employees. Individuals who want to get a sought-after assessment certificate, as well as the necessary knowledge and understanding required of quality assurance employees, will profit from this excellent training. </span>
<h3><b>Entry Requirements</b></h3>
<ul>
 	<li><span>There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old or above. </span></li>
</ul>
<h3><b>Total Qualification Time</b></h3>
<span>Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. </span>

<b>Total Qualification Time for this qualification is  120 hours.</b>

<b>Guided Learning Hours</b>

<span>These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. </span>

<b>Guided Learning Hours for this qualification is 90. </b>
<h3><b>Method of Assessment:</b></h3>
<span>The </span><b>Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) </b><span>is internally </span><span>assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include:</span>
<ul>
 	<li><span>Assessor observation - completed observational checklists on related action plans</span></li>
 	<li><span>Witness testimony</span></li>
 	<li><span>Learner product</span></li>
 	<li><span>Worksheets</span></li>
 	<li><span>Assignments / projects / reports</span></li>
 	<li><span>Record of oral and written questioning</span></li>
 	<li><span>Learner and peer reports</span></li>
 	<li><span>Recognition of prior learning (RPL)</span></li>
</ul>
<span>Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body.</span>
<h3><b>Career path</b></h3>
<span>After receiving the </span><b>Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) </b><span>certification, you would be eligible to function as a competent professional as:</span>
<ul>
 	<li><span>Professional EQA</span></li>
 	<li><span>Professional IQA</span></li>
 	<li><span>Practitioner </span></li>
</ul> <h3>Course Curriculum</h3><div><p>20 sections • 45 lectures • 10:50:00 total length</p></div><div><div><div><div><div><div><div><p>•Induction Form: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Registration Entry Form: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Getting Started - Level 4 Award in Internal Quality Assurance of Assessment Processes &amp; Practice (RQF): 00:00:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Self-Assessment Grid: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Guidance For Achieving Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit: 00:25:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assessment Plan: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•An introduction to the Internal Quality Assurance (IQA) Units: 00:15:00</p></div><div><div><p>•Key Concepts and Principles of IQA: 00:20:00</p></div><div><div><p>•Planning IQA Activities: 00:20:00</p></div><div><div><p>•Standardising Assessment and IQA Practice: 00:10:00</p></div><div><div><p>•IQA Records: 00:10:00</p></div><div><div><p>•Making IQA Decisions and Providing Feedback: 00:20:00</p></div><div><div><p>•Evaluating IQA Practice, and Continuing Professional Development: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•IQA Roles and Responsibilities: 00:05:00</p></div><div><div><p>•Quality Assurance Cycle: 00:10:00</p></div><div><div><p>•Table of Example IQA Records: 00:05:00</p></div><div><div><p>•Managing Risks: 00:05:00</p></div><div><div><p>•Equality and Diversity, and The Equality Act 2010: 00:10:00</p></div><div><div><p>•Equality and Diversity - Glossary of Terms: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Templates - A full set of IQA Plans and Records: 00:00:00</p></div><div><div><p>•A full set of completed examples of IQA Plans and Records: 00:20:00</p></div><div><div><p>•Template - Standardisation Record for Assessed Work: 00:00:00</p></div><div><div><p>•Completed Example of a Standardisation Record for Assessed Work: 00:05:00</p></div><div><div><p>•Template - Personal Development Plan: 00:00:00</p></div><div><div><p>•Completed Example of a Personal Development Plan: 00:05:00</p></div><div><div><p>•Template - Continuing Professional Development Record: 00:00:00</p></div><div><div><p>•Completed Example of a Continuing Professional (CPD) Development Record: 00:05:00</p></div><div><div><p>•Template - Reflective Learning Journal: 00:00:00</p></div><div><div><p>•Completed Example of a Reflective Learning Journal (RLJ): 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Preparing for an EQA Visit: 00:10:00</p></div><div><div><p>•Checklist for Equality and Diversity: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•An introduction to the Internal Quality Assurance (IQA) Units: 00:40:00</p></div><div><div><p>•Key Concepts and Principles of IQA: 00:55:00</p></div><div><div><p>•Planning IQA Activities: 00:50:00</p></div><div><div><p>•Standardising Assessment and IQA Practice: 00:50:00</p></div><div><div><p>•IQA Records: 00:50:00</p></div><div><div><p>•Making IQA Decisions and Providing Feedback: 01:15:00</p></div><div><div><p>•Evaluating IQA practice, and Continuing Professional Development: 01:15:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Self-Assessment Grid: Internally Assure The Quality Of Assessment: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Guidance For Achieving The Internally Assure The Quality Of Assessment Unit: 00:20:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assessment Plan: Internally Assure The Quality Of Assessment: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Observation And Question Checklist For IQA Unit Two: Internally Assure The Quality Of Assessment: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assessment - Level 4 Award in Internal Quality Assurance of Assessment Processes &amp; Practice (RQF): 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Submit Your Assignments: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Resubmit Your Assignments - Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF): 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

The Council for Awards in Care, Health & Education (CACHE)

NVQ Assessor

Practice Assessor

FA Level 1

Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF)

<h3><strong>Overview</strong></h3>
<span>School is the place where young, brilliant minds develop and flourish! Take your career into the next level and work in a field with means to develop the future of the society by joining our comprehensive Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools course. </span>

<span>This Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools is a professional course that has been developed in accordance with awarding body standards to help you advance your career prospects. It is an introductory level 3 award that will teach you about teaching and learning concepts specifically relevant to children and young people in primary, secondary, or special schools. This level 3 award in supporting teaching and learning in schools focuses on giving you the skills and knowledge you need to look after children and youth, keep them safe, and communicate effectively.</span>

<span>Enrol today and start your learning journey!</span>

<hr />

<h3><strong>Benefits you will gain:</strong></h3>
<ul>
 	<li><span>Top-notch e-learning materials </span></li>
 	<li><span>Modules availability 24/7</span></li>
 	<li><span>An easy-to-use online learning platform</span></li>
 	<li><span>Flexible learning hours </span></li>
 	<li><span>Level 3 Award in Supporting Teaching and Learning in Schools (Regulated qualification)
</span></li>
 	<li><span>Exquisite customer service</span></li>
</ul>
<div>

<hr />

<h3><strong>Qualification</strong></h3>
</div>
<div>
<div>
<div>
<div>

<strong>Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools. </strong>

</div>
</div>

<hr />

<div>
<h3><strong>Description</strong></h3>
<span>Learners must achieve all 4 mandatory units to achieve a total credit of 12.</span>

<span>From this course you will: </span>
<ul>
 	<li><span>Familiarise yourself with the concept of supporting teaching and learning schools </span></li>
 	<li><span>Understand how to communicate with children and young people</span></li>
 	<li><span>Know how to maintain professional relationships with children and adults </span></li>
 	<li><span>Comprehend how schools as an organisation works </span></li>
 	<li><span>Study the development process of child and adults </span></li>
 	<li><span>Be able to safeguard the wellbeing of children and young people </span></li>
</ul>
</div>

<hr />

<h3><strong>Qualification Purpose</strong></h3>
<div>

<span>This comprehensive Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools course is designed to help students master the knowledge and skills they'll need to function effectively in supporting teaching and learning in schools.</span>

<hr />

</div>
<div>
<div>
<h3><b>Who is this course for</b></h3>
<span>The Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools course is for individuals wanting to serve as a qualified professional in the educational sector. Individuals who wish to achieve a sought-after teaching and learning certificate will benefit from its excellent training.</span>
<h3><strong>Entry Requirements</strong></h3>
</div>
<div>

<span>There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old. Focus Awards does not set any other entry requirements, but training providers or colleges may have their own guidelines. </span>

</div>
</div>

<hr />

<h3><strong>Progression</strong></h3>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>

<span>Learners wishing to progress from this qualification can undertake the following qualifications:</span>
<ul>
 	<li><span>Level 3 Certificate in Supporting Teaching and Learning in Schools</span></li>
 	<li><span>Level 3 Certificate in Cover Supervision of Pupils in Schools</span></li>
 	<li><span>Level 3 Diploma in Specialist Support for Teaching and Learning in Schools</span></li>
 	<li><span>Intermediate/Advanced Level Apprenticeship in Supporting Teaching and Learning in Schools</span></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>

<hr />

<h3><strong>Total Qualification Time</strong></h3>
<span>Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or </span><span>tutor. </span>

<span>Total Qualification Time for this qualification is  hours.</span>
<h3><strong>Guided Learning Hours</strong></h3>
<span>These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate provider of education or training. </span>

<span>Guided Learning Hours for this qualification is 80. </span>
<h3><strong>Method of Assessment:</strong></h3>
<span>The Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF) is internally</span>

<span>assessed and externally assured by Focus Awards.</span>

<span>Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the</span>

<span>learning outcomes and the assessment criteria associated with each unit.</span>

<span>The main pieces of evidence for the portfolio could include:</span>
<ul>
 	<li><span>Assessor observation - completed observational checklists on related action plans</span></li>
 	<li><span> Witness testimony</span></li>
 	<li><span> Learner product</span></li>
 	<li><span> Worksheets</span></li>
 	<li><span> Assignments / projects / reports</span></li>
 	<li><span> Record of oral and written questioning</span></li>
 	<li><span> Learner and peer reports</span></li>
 	<li><span> Recognition of prior learning (RPL)</span></li>
</ul>
<span>Evidence may be drawn from actual or simulated situations where appropriate and where permitted by the relevant Sector Skills Council or Sector Skills Body.</span>
<div>

<hr />

<h3><strong>Career path</strong></h3>
</div>
<div>

<span>After receiving the Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools certification, you would be eligible to function as a competent professional as:</span>
<ul>
 	<li><span>Senior Teaching Assistant</span></li>
 	<li><span>Senior Learning Support Assistant</span></li>
 	<li><span>Senior Special Educational Needs Assistant</span></li>
</ul>
</div>
</div>
</div> <h3>Course Curriculum</h3><div><p>15 sections • 40 lectures • 00:00:00 total length</p></div><div><div><div><div><div><div><div><p>•Induction Form: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Registration Entry Form: 00:00:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•1. The Principles of Developing Positive Relationships With Children, Young People and Adults: 00:00:00</p></div><div><div><p>•2. Communication with Children, Young People and Adults: 00:00:00</p></div><div><div><p>•3. Legislation, Policies and Procedures for Confidentiality and Sharing Information, Including Data Protection: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Unit 01 Assignment: 00:00:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•1. The Structure of Education from Early Years to Post-compulsory Education: 00:00:00</p></div><div><div><p>•2. How Schools are Organised in Terms of Roles and Responsibilities: 00:00:00</p></div><div><div><p>•3. Ethos, Mission, Aims and Values of a School: 00:00:00</p></div><div><div><p>•4. Laws and Codes of Practice Affecting Work in Schools: 00:00:00</p></div><div><div><p>•5. The Purpose of School Policies and Procedures: 00:00:00</p></div><div><div><p>•6. The Wider Context in Which Schools Operate: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Unit 02 Assignment: 00:00:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•1. Different Aspects of Development From Birth to Adulthood: 00:00:00</p></div><div><div><p>•2. Personal and External Factors That Affect Child Development: 00:00:00</p></div><div><div><p>•3. Theories of Development and Frameworks to Support Development: 00:00:00</p></div><div><div><p>•4. Monitoring and Assessing Children: 00:00:00</p></div><div><div><p>•5. Barriers to the Development of Children and Young People: 00:00:00</p></div><div><div><p>•6. Early Intervention: 00:00:00</p></div><div><div><p>•7. Possible Effects of Different Transitions on Children and Young People's Development: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Unit 03 Assignment: 00:00:00</p></div></div></div></div></div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•1. Current Legislation and National Guidelines for Safeguarding: 00:00:00</p></div><div><div><p>•2. Safeguard Children and Young People: 00:00:00</p></div><div><div><p>•3. Inquiries and Serious Case Reviews and Sharing the Findings to Inform Practice: 00:00:00</p></div><div><div><p>•4. Data Protection, Information Handling and Sharing: 00:00:00</p></div><div><div><p>•5. A Person-Centred Culture: 00:00:00</p></div><div><div><p>•6. Partnership Working and Safeguarding: 00:00:00</p></div><div><div><p>•7. Roles and Responsibilities of Different Organisations: 00:00:00</p></div><div><div><p>•8. Policies and Procedures to Protect Children and Young People and Adults Who Work With Them: 00:00:00</p></div><div><div><p>•9. How to Report Concerns about Practice in the Work Setting: 00:00:00</p></div><div><div><p>•10. Child Abuse Indicators: 00:00:00</p></div><div><div><p>•11. Responding to Children and Young People's Disclosures of Abuse: 00:00:00</p></div><div><div><p>•12. Concept of bullying: 00:00:00</p></div><div><div><p>•13. Develop Self-esteem and Self-confidence: 00:00:00</p></div><div><div><p>•14. Resilience: 00:00:00</p></div><div><div><p>•15. Strategies to Help Children Protect Themselves: 00:00:00</p></div><div><div><p>•16. Empowerment: 00:00:00</p></div><div><div><p>•17. Importance of E-safety: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Unit 04 Assignment: 00:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Submit Your Assignments: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Certificate in Further Education & Training (Cert Ed)

Postgraduate Certificate in Education (PGCE)

Further Education (FE)

Further Education Teacher

Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
<p>
							
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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