Name: ITIL Practitioner
Price: 12 GBP
Availability: InStock

<h2>RESILIA™ Foundation: Virtual In-House Training</h2>
<p>AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect, and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management, and business. Active cyber resilience is achieved through people, process, and technology.</p>
<p>The RESILIA™ Foundation course starts with the purpose, key terms, the distinction between resilience and security, and the benefits of implementing cyber resilience. It introduces risk management and the key activities needed to address risks and opportunities. Further, it explains the relevance of common management standards and best practice frameworks to achieve cyber resilience. Subsequently, it identifies the cyber resilience processes, the associated control objectives, interactions, and activities that should be aligned with corresponding ITSM activities. In the final part of the course, it describes the segregation of duties and dual controls related to cyber resilience roles and responsibilities.</p><h3>What you will Learn</h3>
<p>At the end of this course, you will be able to:</p>
<ul>
<li>Demonstrate your knowledge of the purpose, benefits, and key terms of cyber resilience</li>
<li>Demonstrate your knowledge of the risk management and the key activities needed to address risks and opportunities</li>
<li>Demonstrate your knowledge of the purpose of a management system and how best practices and standards can contribute</li>
<li>Demonstrate your knowledge of the cyber resilience strategy, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience design, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience transition, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience operation, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience continual improvement, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of the purpose and benefits of segregation of duties and dual controls</li>
</ul><section>
                    <h3>Course Introduction</h3><ul><li>Course Learning Objectives</li><li>Course Agenda</li><li>Activities</li><li>Course Book Structure</li><li>RESILIA Certification</li></ul><h3>Introduction to Cyber Resilience</h3><ul><li>What is Cyber Resilience?</li><li>Defining Cyber Resilience</li><li>Balancing in Cyber Resilience</li><li>Characteristics of Cyber Resilience</li></ul><h3>Risk Management</h3><ul><li>Understanding Risk Management: Discussion</li><li>Defining Risk Management</li><li>Addressing Risks and Opportunities</li></ul><h3>Managing Cyber Resilience</h3><ul><li>Why and What of Management Systems?</li><li>Management Systems</li><li>Common Management Standards and Frameworks</li></ul><h3>Cyber Resilience Strategy</h3><ul><li>What is Strategy?</li><li>Cyber Resilience Strategy and Activities</li><li>Security Controls at Cyber Resilience Strategy</li><li>Interaction Between ITSM Processes and Cyber Resilience</li></ul><h3>Cyber Resilience Design</h3><ul><li>Why Cyber Resilience Design?</li><li>Cyber Resilience Design Activities</li><li>Security Controls at Cyber Resilience Design</li><li>Aligning ITSM Processes with Cyber Resilience Processes</li></ul><h3>Cyber Resilience Transition</h3><ul><li>Why Cyber Resilience Transition?</li><li>Basics of Cyber Resilience Transition</li><li>Cyber Resilience Transition: Controls</li><li>Interaction Between ITSM Processes and Cyber Resilience</li></ul><h3>Cyber Resilience Operation</h3><ul><li>The Purpose of Cyber Resilience Operation</li><li>Security Controls in Cyber Resilience Operation</li><li>Interaction Between IT Processes and Cyber Resilience</li><li>Interaction Between ITSM Functions and Cyber Resilience</li></ul><h3>Cyber Resilience Continual Improvement</h3><ul><li>Continual or Continuous Improvement</li><li>Maturity Models</li><li>Continual Improvement Controls</li><li>The Seven-Step Improvement Process</li><li>The ITIL CSI Approach</li></ul><h3>Cyber Resilience Roles &amp; Responsibilities</h3><ul><li>Segregating Duties</li><li>Dual Controls</li></ul>


                </section>

IIL Europe Ltd

RESILIA Foundation: Virtual In-House Training

General Admission

Redhill

<h3><b>DevOps demystified training course description</b></h3> 
				<p>This course is an introduction to DevOps. The course
emphasizes communication, collaboration , integration,
and automation to improve the workflow between
developers and IT operations professionals. Improved
workflows lead to more opportunities to design software
and services in a more agile fashion. This course is a
basis for discovering the most important DevOps
concepts and to understand the principles and methods
behind this. The course will leave you with the
inspiration to be the advocate of change.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Explain DevOps principles.</li>
					<li>Describe the relationship between Agile , Lean and
IT Service Management ( ITSM).</li>
                    <li>Describe methods for automation and technology
factors.</li>
                     <li>Describe considerations when changing.</li>
                     <li>Describe challenges, risks and critical success
factors.</li>
                  </ul>
       
        <h5>
        <b>DevOps demystifieds training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Non-technical staff involved with DevOps.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>None.</p>
              
							<li><b>Duration</b></li>
							
              <p>1 day
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>DevOps demystified training course contents</b></h3>
      <ul>
				<li>Why DevOps? </li><p>
From a business perspective<br />
From an IT perspective<br />
Stereotypes of Dev and Ops: perception and reality

</p><li>What is DevOps? </li><p>
Introduction DevOps<br />
Goals DevOps<br />
Added value of DevOps<br />
Proven Results<br />
DevOps for businesses<br />
DevOps principles (The Three Ways)

</p><li>DevOps and other frameworks </li><p>
DevOps and Agile<br />
DevOps and Lean<br />
DevOps and IT Service Management

</p><li>DevOps culture </li><p>
Characteristics of a DevOps culture<br />
Organizational Considerations DevOps<br />
DevOps stakeholders<br />
DevOps roles<br />
DevOps teams<br />
DevOps organizational structures

</p><li>DevOps methods </li><p>
Continuous Integration<br />
Continuous delivery<br />
Continuous deployment<br />
Value stream mapping<br />
Kanban<br />
Theory of Constraints<br />
Improvement Kata<br />
Deming's quality circle<br />
ITSM processes<br />
DevOps and Automation

</p><li>Methods for DevOps automation </li><p>
Longevity and tools categories DevOps applications<br />
Transitioning to a DevOps culture

</p><li>Implementation </li><p>
Challenges, risks and critical success factors<br />
Measuring DevOps successes


</p>
      </ul>

Systems & Network Training

Network & Security

Network Engineer

DevOps demystified

<header style="color: rgb(108, 117, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(108, 117, 125);"><header id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(52, 58, 64); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(52, 58, 64);"><span style="color: rgb(52, 58, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(52, 58, 64);">Explore ITIL4 Foundation, a comprehensive course delving into modern IT service management practices. Learn key concepts, principles, and processes to enhance organisational efficiency and align IT services with business goals.</span></p></header><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></header><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(108, 117, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(108, 117, 125);">About this course</h3><hr style="color: rgb(108, 117, 125); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(108, 117, 125);"><section data-preview-item="course-curriculum" data-section-uid="026e07e0a0" style="color: rgb(108, 117, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(108, 117, 125);"><section fr-original-style="" style="box-sizing: border-box;"><ul style="color: rgb(108, 117, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(108, 117, 125);"><li fr-original-style="" style="box-sizing: border-box;">&pound;519.00</li><li fr-original-style="" style="box-sizing: border-box;">153 lessons</li><li fr-original-style="" style="box-sizing: border-box;">Accredited training</li><li fr-original-style="" style="box-sizing: border-box;">Certificate of completion included</li><li fr-original-style="" style="box-sizing: border-box;">Exam included</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></section></section><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a style="color: rgb(0, 196, 154); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 196, 154);"></a></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course curriculum</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Module 1 - Introduction<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">1.1 Tutor Introduction</li><li fr-original-style="" style="box-sizing: border-box;">1.2 Certifications</li><li fr-original-style="" style="box-sizing: border-box;">1.3 Course Features</li><li fr-original-style="" style="box-sizing: border-box;">1.4 Why ITIL?</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Module 2 - Key Concepts<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">2.1 What is a Service?</li><li fr-original-style="" style="box-sizing: border-box;">2.2 What is Utility?</li><li fr-original-style="" style="box-sizing: border-box;">2.3 What is Warranty?</li><li fr-original-style="" style="box-sizing: border-box;">2.4 What are Customers, Users and Sponsors?</li><li fr-original-style="" style="box-sizing: border-box;">2.5 What is Service Management?</li><li fr-original-style="" style="box-sizing: border-box;">2.6 Creating value with Services</li><li fr-original-style="" style="box-sizing: border-box;">2.7 Value &amp; Value Co-creation</li><li fr-original-style="" style="box-sizing: border-box;">2.8 What is Value?</li><li fr-original-style="" style="box-sizing: border-box;">2.9 Organisations and Stakeholders</li><li fr-original-style="" style="box-sizing: border-box;">2.10 Service Providers</li><li fr-original-style="" style="box-sizing: border-box;">2.11 Other Stakeholders</li><li fr-original-style="" style="box-sizing: border-box;">2.12 Value: Outcome, Cost and Risk</li><li fr-original-style="" style="box-sizing: border-box;">2.13 Figure, Balance, Outcomes, Costs, Risks</li><li fr-original-style="" style="box-sizing: border-box;">2.14 Outputs and Outcomes</li><li fr-original-style="" style="box-sizing: border-box;">2.15 Cost</li><li fr-original-style="" style="box-sizing: border-box;">2.16 Risk - Part 1</li><li fr-original-style="" style="box-sizing: border-box;">2.17 Risk - Part 2</li><li fr-original-style="" style="box-sizing: border-box;">2.18 Utility &amp; Warranty - Part 1</li><li fr-original-style="" style="box-sizing: border-box;">2.19 Utility &amp; Warranty - Part 2</li><li fr-original-style="" style="box-sizing: border-box;">2.20 Services Offerings</li><li fr-original-style="" style="box-sizing: border-box;">2.21 Services Relationship</li><li fr-original-style="" style="box-sizing: border-box;">2.22 Service Provisions</li><li fr-original-style="" style="box-sizing: border-box;">2.23 Services Relationship Model</li><li fr-original-style="" style="box-sizing: border-box;">2.24 Goods, Resources &amp; Actions</li><li fr-original-style="" style="box-sizing: border-box;">2.25 Products &amp; Services</li><li fr-original-style="" style="box-sizing: border-box;">Test Your Knowledge Quiz</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Module 3 - Guiding Principals<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">3.1 Guiding Principles - Introduction Part 1</li><li fr-original-style="" style="box-sizing: border-box;">3.2 Guiding Principles - Introduction Part 2</li><li fr-original-style="" style="box-sizing: border-box;">3.3 Guiding Principles - The Key Message is Discussed!</li><li fr-original-style="" style="box-sizing: border-box;">3.4 Guiding Principles - Nature, Use &amp; Interaction of the Guiding Principles</li><li fr-original-style="" style="box-sizing: border-box;">3.5 Focus on Value - The Key Message Discussed!</li><li fr-original-style="" style="box-sizing: border-box;">3.6 Focus on Value - The Service Consumer &amp; What is their Perspective of Value</li><li fr-original-style="" style="box-sizing: border-box;">3.7 Focus on Value - The Customer Experience</li><li fr-original-style="" style="box-sizing: border-box;">3.8 Focus on Value - How to Apply the Principle!</li><li fr-original-style="" style="box-sizing: border-box;">3.9 Start Where You Are - Key Message Discussed!</li><li fr-original-style="" style="box-sizing: border-box;">3.10 Start Where Your Are - Assess Where You Are</li><li fr-original-style="" style="box-sizing: border-box;">3.11 Start Where You Are - The Role of Measurement</li><li fr-original-style="" style="box-sizing: border-box;">3.12 Start Where You Are - How to Apply the Principle!</li><li fr-original-style="" style="box-sizing: border-box;">3.13 Progress Iteratively with Feedback - Key Message Discussed!</li><li fr-original-style="" style="box-sizing: border-box;">3.14 Progress Iteratively with Feedback - The Role of Feedback</li><li fr-original-style="" style="box-sizing: border-box;">3.15 Progress Iteratively with Feedback - Iteration &amp; Feedback Together</li><li fr-original-style="" style="box-sizing: border-box;">3.16 Progress Iteratively with Feedback - How to Apply the Principle</li><li fr-original-style="" style="box-sizing: border-box;">3.17 Collaborate &amp; Promote Visibility - Key Message Discussed! (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">3.18 Collaborate &amp; Promote Visibility - Key Message Discussed! (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">3.19 Collaborate &amp; Promote Visibility - Key Message Discussed! (Part 3)</li><li fr-original-style="" style="box-sizing: border-box;">3.20 Collaborate &amp; Promote Visibility - Whom to Collaborate with (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">3.21 Collaborate &amp; Promote Visibility - Whom to Collaborate with (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">3.22 Collaborate &amp; Promote Visibility - Communication for Improvement</li><li fr-original-style="" style="box-sizing: border-box;">3.23 Collaborate &amp; Promote Visibility - Increasing Urgency Through Visibility (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">3.24 Collaborate &amp; Promote Visibility - Increasing Urgency Through Visibility (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">3.25 Collaborate &amp; Promote Visibility - Increasing Urgency Through Visibility (Part 3)</li><li fr-original-style="" style="box-sizing: border-box;">3.26 Collaborate &amp; Promote Visibility - How to Apply</li><li fr-original-style="" style="box-sizing: border-box;">3.27 Think &amp; Work Holistically - Key Message Discussed! (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">3.28 Think &amp; Work Holistically - Key Message Discussed! (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">3.29 Think &amp; Work Holistically - Key Message Discussed! (Part 3)</li><li fr-original-style="" style="box-sizing: border-box;">3.30 Think &amp; Work Holistically - How to Apply the Principle</li><li fr-original-style="" style="box-sizing: border-box;">3.31 Optimise &amp; Automate - Key Message Discussed! (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">3.32 Optimise &amp; Automate - The Key Message Discussed! (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">3.33 Optimise &amp; Automate - The Road to Optimisation (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">3.34 Optimise &amp; Automate - The Road to Optimisation (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">3.35 Optimise &amp; Automate - How to Apply the Principle</li><li fr-original-style="" style="box-sizing: border-box;">3.36 Keep it Simple and Practical - Key Message Discussed!</li><li fr-original-style="" style="box-sizing: border-box;">3.37 Keep it Simple &amp; Practical - How to Apply the Principle</li><li fr-original-style="" style="box-sizing: border-box;">3.38 Principle Interaction</li><li fr-original-style="" style="box-sizing: border-box;">Test Your Knowledge Quiz</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Module 4 - 4 Dimensions of Service Management<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">4.1 Introduction</li><li fr-original-style="" style="box-sizing: border-box;">4.2 The 4 Dimensions of Service Management</li><li fr-original-style="" style="box-sizing: border-box;">4.3 Organisation &amp; People (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">4.4 Organisations &amp; People (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">4.5 Organisation &amp; People (Part 3)</li><li fr-original-style="" style="box-sizing: border-box;">4.6 Information &amp; Technology (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">4.7 Information &amp; Technology (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">4.8 Information &amp; Technology (Part 3)</li><li fr-original-style="" style="box-sizing: border-box;">4.9 Information &amp; Technology (Part 4)</li><li fr-original-style="" style="box-sizing: border-box;">4.10 Partners &amp; Suppliers (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">4.11 Partners &amp; Suppliers (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">4.12 Partners &amp; Suppliers (Part 3)</li><li fr-original-style="" style="box-sizing: border-box;">4.13 Partners &amp; Suppliers (Part 4)</li><li fr-original-style="" style="box-sizing: border-box;">4.14 Partners &amp; Suppliers (Part 5)</li><li fr-original-style="" style="box-sizing: border-box;">4.15 Partners &amp; Suppliers (Part 6)</li><li fr-original-style="" style="box-sizing: border-box;">4.16 Value Streams &amp; Processes (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">4.17 Value Streams &amp; Processes (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">4.18 Value Streams &amp; Processes (Part 3)</li><li fr-original-style="" style="box-sizing: border-box;">4.19 Value Streams &amp; Processes (Part 4)</li><li fr-original-style="" style="box-sizing: border-box;">Test Your Knowledge Quiz</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Module 5 - The Service Value System<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">5.1 Introduction</li><li fr-original-style="" style="box-sizing: border-box;">5.2 Describe the ITIL Service Value System (Part 1)</li><li fr-original-style="" style="box-sizing: border-box;">5.3 Describe the ITIL Service Value System (Part 2)</li><li fr-original-style="" style="box-sizing: border-box;">5.4 Describe the ITIL Service Value System (Part 3)</li><li fr-original-style="" style="box-sizing: border-box;">5.5 Describe the ITIL Service Value System (Part 4)</li><li fr-original-style="" style="box-sizing: border-box;">Test Your Knowledge Quiz</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Module 6 - Service Value Chain and the Service Value Stream</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">6.1 Learning Objectives</li><li fr-original-style="" style="box-sizing: border-box;">6.2 Service Value Chain Model</li><li fr-original-style="" style="box-sizing: border-box;">6.3 The Interconnected Service Value Chain "elements"</li><li fr-original-style="" style="box-sizing: border-box;">6.4 The Interconnected Service Value Chain "more"</li><li fr-original-style="" style="box-sizing: border-box;">6.5 The Interconnected Service Value Chain "Value Streams"</li><li fr-original-style="" style="box-sizing: border-box;">6.6 The Interconnected Service Value Chain "Steps"</li><li fr-original-style="" style="box-sizing: border-box;">6.7 Plan</li><li fr-original-style="" style="box-sizing: border-box;">6.8 Improve</li><li fr-original-style="" style="box-sizing: border-box;">6.9 Engage</li><li fr-original-style="" style="box-sizing: border-box;">6.10 Design &amp; Transition</li><li fr-original-style="" style="box-sizing: border-box;">6.11 Obtain/Build</li><li fr-original-style="" style="box-sizing: border-box;">6.12 Deliver &amp; Support</li><li fr-original-style="" style="box-sizing: border-box;">Test Your Knowledge Quiz</li></ul></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">ITIL&reg; is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo &trade; is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.</div>

Career Smarter

ITIL

ITIL4® Foundation

<p><strong>Unlock Your Potential and Land Your Dream Job with Our </strong><strong>Service Desk Analyst - IT Service Management and Support </strong><strong>Online Training Course!</strong></p> <p>If you've ever considered working as a Service Desk Analyst - IT Service Management and Support but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Service Desk Analyst - IT Service Management and Support course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Service Desk Analyst - IT Service Management and Support course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p><strong>Courses included in this Service Desk Analyst - IT Service Management and Support Bundle: </strong></p> <ul> <li><strong>Course 01: </strong>Minute Taking<strong><br /></strong></li><li><strong>Course 02: </strong>Patient Customer Service<strong><br /></strong></li><li><strong>Course 03: </strong>Change Management<strong><br /></strong></li><li><strong>Course 04: </strong>Crisis Manager Training Certification<strong><br /></strong></li><li><strong>Course 05: </strong>Corporate Receptionist<strong><br /></strong></li><li><strong>Course 06: </strong>Career Development<strong><br /></strong></li><li><strong>Course 07: </strong>CV Writing<strong><br /></strong></li><li><strong>Course 08: </strong>Workplace Productivity<strong><br /></strong></li><li><strong>Course 09: </strong>Line Management<strong><br /></strong></li><li><strong>Course 10: </strong>Life Coaching and Career Counselling</li></ul> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Service Desk Analyst - IT Service Management and Support course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p>The Service Desk Analyst - IT Service Management and Support course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Service Desk Analyst - IT Service Management and Support. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Service Desk Analyst - IT Service Management and Support course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Service Desk Analyst - IT Service Management and Support training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Service Desk Analyst - IT Service Management and Support training.</p> 
                        </div>

Training Express

Service Desk Analyst - IT Service Management and Support Course

<section>
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				<div>
				<div>
			<div>
					<div>
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			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Are you ready to embark on a thrilling journey into the heart of IT Service Management? Welcome to the ITIL Practitioner course, your key to unlocking the secrets of ITSM success! In this transformative learning experience, we invite you to immerse yourself in a world of possibilities, where the principles and themes of ITIL come to life. This course is not just about theory; it's about equipping you with practical knowledge and skills that will empower you to excel in the dynamic world of IT.</p><p>At its core, this course is your passport to understanding and implementing IT Service Management principles and themes. We'll delve deep into the foundational concepts that drive ITSM, arming you with the tools and strategies needed to excel in today's IT landscape. From change management to effective communication, you'll gain mastery over essential skills that are in high demand across industries.</p><p>Continual Service Improvement (CSI) is not just a buzzword; it's a powerful approach that will elevate your career. We'll guide you through the intricacies of CSI, teaching you how to use metrics and measurements effectively to drive data-driven decisions. You'll discover how to seamlessly integrate CSI with ITIL practices and extend its benefits beyond the conventional boundaries. By the end of this course, you'll have the expertise to revolutionize your organization's IT processes and propel your career to new heights.</p><p>In this dynamic learning environment, you can access expert guidance, interactive exercises, and a vibrant community of like-minded professionals. Whether you're an aspiring IT leader, a seasoned practitioner, or someone eager to make a mark in the IT world, the ITIL Practitioner course is your ticket to success. Join us today and become the driving force behind IT excellence!</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Understand the four dimensions of service management</span>
									</li>
								<li>
											<span>
													</span>
										<span>Explain the ITIL service value chain</span>
									</li>
								<li>
											<span>
													</span>
										<span>Describe the seven ITIL processes</span>
									</li>
								<li>
											<span>
													</span>
										<span>Apply the Continual Service Improvement (CSI) approach</span>
									</li>
								<li>
											<span>
													</span>
										<span>Integrate CSI with ITIL and other frameworks</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
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			<div>
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				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Become an ITIL Practitioner, one of the most in-demand IT certifications in the world</span>
									</li>
								<li>
											<span>
													</span>
										<span>Advance your career in IT service management</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn how to adopt and adapt ITIL to your organization's unique needs</span>
									</li>
								<li>
											<span>
													</span>
										<span>Improve your organization's IT services and outcomes</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain a competitive edge in the job market</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>IT Service Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>IT Consultant</span>
									</li>
								<li>
											<span>
													</span>
										<span>Service Delivery Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Change Management Specialist</span>
									</li>
								<li>
											<span>
													</span>
										<span>IT Project Manager</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Basic understanding of IT Service Management.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer with internet connectivity.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Eagerness to learn and adapt.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Introduction to ITIL Practitioner</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Course Introduction</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>ITSM &amp; Continual Improvement</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Selecting a Management System</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Systems Thinking</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The 4Ps</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Communication &amp; Management Systems</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Organizational Capabilities</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Adopt, Adapt &amp; Realize</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Outside-in vs Inside-out Thinking </td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Defining a Service</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Metrics &amp; Measurement</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Improvement, the Practitioner &amp; CSI</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Driving IT Service Management Summary </td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint </td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Principles &amp; Themes</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Principles</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Themes</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Principles &amp; Themes in Practice </td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Principles &amp; Themes Summary</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Organizational Change Management (OCM)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Role &amp; Impact of OCM on Improvement</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>OCM Activities</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>OCM &amp; Systems Thinking </td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>OCM Summary</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Effective Communication to enable CSI</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Value, Importance &amp; Benefit of Good Communication</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Principles of Communication</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Role of Influence</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Communication Summary</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Use Metrics &amp; Measurement</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSFs, KPIs &amp; Improvement</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Analyze CSFs &amp; KPIs in Context</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Assessments</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td> Use Metrics &amp; Measurement Summary </td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Design a Report</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td> Checkpoint</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>CSI Approach</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>It Depends</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Approach Deconstructed</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Goal Question Metric (GQM) Approach Introduction</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Approach Summary</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Integrating CSI with ITIL &amp; Beyond</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Approach for the ITIL Practitioner</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Approach in ITIL </td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Approach, PRINCE2 &amp; RESILIA </td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Integrating CSI with ITIL &amp; Beyond Summary </td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Workbooks</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workbooks - ITIL Practitioner - Video Training Course</td><td><span>🕐 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

IT Service Management

IT Certifications

Certificate in Information Security Management Principles (CISMP)

IT Skills

IT (Information Technology)

Discover the transformative power of ITIL Practitioner in just one course! Unleash your potential in IT Service Management, master principles and themes, embrace organizational change, and unlock the secrets of continual improvement. Join us on a journey to IT excellence.

ITIL Practitioner

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Unveil the Secrets of IT Service Management (ITSM) with our captivating ITIL Foundation course. Picture this: You're standing at the crossroads of technology and efficiency, and our course is the bridge that connects you to a world where ITSM reigns supreme. Dive into this transformative journey, and watch as your IT career takes flight!</p><p>In this immersive adventure, we'll introduce you to the captivating realm of IT Service Management. It's not just about managing IT; it's about orchestrating a symphony of services that catapult your organization to excellence. As you embark on this voyage, you'll explore the intricacies of Continual Service Improvement, Service Operation, Service Transition, Service Design, and Service Strategy. These aren't just buzzwords; they're the pillars of ITSM success.</p><p>Our course isn't just a collection of lessons; it's a roadmap to mastery. Through engaging content and real-world examples, you'll gain a profound understanding of ITSM principles and practices. With every lesson, you'll inch closer to becoming the ITSM maestro your organization needs. By the time you complete this course, you'll be armed with practical skills, ready to tackle any challenge that comes your way.</p><p>So, why wait? Join us on this thrilling ITIL Foundation journey, where you'll unlock the doors to career advancement and ITSM excellence. Your adventure begins now!</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Define ITSM and explain its benefits</span>
									</li>
								<li>
											<span>
													</span>
										<span>Describe the ITIL service lifecycle</span>
									</li>
								<li>
											<span>
													</span>
										<span>Explain the key concepts of CSI</span>
									</li>
								<li>
											<span>
													</span>
										<span>Describe the seven ITIL processes</span>
									</li>
								<li>
											<span>
													</span>
										<span>Apply ITIL principles and practices to your own organization</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Enhance your career prospects in IT Service Management.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Acquire valuable skills applicable in real-world scenarios.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain a competitive edge with an ITIL Foundation certification.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Improve service quality and operational efficiency.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Explore a dynamic and evolving field with endless opportunities.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>IT Service Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Service Desk Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>ITIL Process Consultant</span>
									</li>
								<li>
											<span>
													</span>
										<span>Service Transition Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>IT Operations Manager</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Basic familiarity with IT concepts.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer with internet connectivity.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Willingness to learn and engage actively.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Course Introduction</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Course Organization</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Course Conventions</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Introduction to ITSM</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>ITSM as a Practice</td><td><span>🕐 00:31:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>ITSM Lifecycle</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>ITSM Summary</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Continual Service Improvement</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Introduction</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Step Improvement Process</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Summary</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Service Operation</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Service Operation</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Operation Processes</td><td><span>🕐 01:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Operation Functions</td><td><span>🕐 00:19:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Operation Summary</td><td><span>🕐 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Service Transition</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Service Transition</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Transition Processes</td><td><span>🕐 00:56:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Summary of Service Transition</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Service Design</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Design Introduction</td><td><span>🕐 00:12:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Design Processes</td><td><span>🕐 01:20:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Design Summary</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Service Strategy</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Strategy Introduction</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Strategy Activities</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Service Strategy Summary</td><td><span>🕐 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Workbooks</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workbooks - ITIL Foundation - Video Training Course</td><td><span>🕐 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- ITIL Foundation - Video Training Course</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- ITIL Foundation - Video Training Course</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Institute of Leadership & Management (ILM)

Want to learn how to deliver high-quality IT services that meet the needs of your business and customers? Then take the ITIL Foundation course.

ITIL Foundation

<p>Venture into the realm of IT service excellence with the <strong>ITIL Practitioner</strong> course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services.</p>
<p>The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Understand the core principles of ITIL and ITSM, including the CSI model.</li>
<li>Develop insights into effective Organizational Change Management.</li>
<li>Learn to foster impactful communication strategies within IT service management.</li>
<li>Acquire the ability to measure and utilize metrics for IT service enhancement.</li>
<li>Integrate CSI strategies effectively within ITIL and organizational practices.</li>
</ul>
<h3><b>Why choose this ITIL Practitioner<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this ITIL Practitioner<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>IT professionals seeking to expand their ITIL knowledge.</li>
<li>Managers overseeing IT service management teams.</li>
<li>Change agents responsible for implementing IT service improvements.</li>
<li>Individuals aspiring to integrate ITIL practices within their organizations.</li>
<li>Analysts focused on service management metrics and performance.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>ITIL Practitioner</strong>: £35,000 - £60,000</li>
<li><strong>IT Service Manager</strong>: £40,000 - £70,000</li>
<li><strong>Change Manager</strong>: £45,000 - £65,000</li>
<li><strong>ITIL Consultant</strong>: £50,000 - £75,000</li>
<li><strong>Quality Assurance Manager</strong>: £40,000 - £60,000</li>
<li><strong>Performance Analyst</strong>: £30,000 - £50,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>ITIL Practitioner</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>ITIL Practitioner</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Introduction to ITIL Practitioner</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Introduction</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">ITSM &amp; Continual Improvement</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learning Objectives</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Selecting a Management System</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Systems Thinking</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The 4Ps</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication &amp; Management Systems</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organizational Capabilities</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Adopt, Adapt &amp; Realize</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Outside-in vs Inside-out Thinking </td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Defining a Service</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Metrics &amp; Measurement</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Improvement, the Practitioner &amp; CSI</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Driving IT Service Management Summary </td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checkpoint</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Principles &amp; Themes</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learning Objectives</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Principles</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Themes</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Principles &amp; Themes in Practice </td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Principles &amp; Themes Summary</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checkpoint</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Organizational Change Management (OCM)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learning Objectives</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Role &amp; Impact of OCM on Improvement</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>OCM Activities</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>OCM &amp; Systems Thinking </td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>OCM Summary</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checkpoint</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Effective Communication to enable CSI</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learning Objectives</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Value, Importance &amp; Benefit of Good Communication</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Principles of Communication</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Role of Influence</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Summary</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Checkpoint</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Use Metrics &amp; Measurement</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learning Objectives</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CSFs, KPIs &amp; Improvement</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Analyze CSFs &amp; KPIs in Context</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assessments</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Use Metrics &amp; Measurement Summary </td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Design a Report</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checkpoint</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">CSI Approach</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learning Objectives</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>It Depends</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Approach Deconstructed</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Goal Question Metric (GQM) Approach Introduction</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CSI Approach Summary</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checkpoint</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Integrating CSI with ITIL &amp; Beyond</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learning Objectives</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CSI Approach for the ITIL Practitioner</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CSI Approach in ITIL </td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CSI Approach, PRINCE2 &amp; RESILIA </td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Integrating CSI with ITIL &amp; Beyond Summary </td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checkpoint</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Workbooks</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workbooks - ITIL Practitioner - Video Training Course</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - ITIL Practitioner</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

AWS Certified Cloud Practitioner

Institute of Training & Occupational Learning (ITOL)

<h2>We Don't Make Servers ...We Make Services: Implementing and Managing IT Services</h2>
<p>Implementing and Managing IT Services Being a service provider demands knowledge of who the customer is, what you as a provider offer customers (services), and assurance that those services provide value. Customers care about quality of service (e.g. the meal), and generally have little concern about the origin or performance of the ingredients that make it up (e.g. who does the maintenance on the grill). This session will discuss the concept of IT Service Management (ITSM), being a service provider, and the associated challenges, risks and critical success factors. You will learn about the importance, benefits and challenges of implementing and managing a formal IT Service Management (ITSM) practice for your IT organization and, ultimately, your company.</p>
<p>This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.</p>
<p>Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.</p>
<p>Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.</p>

We Don't Make Servers ...We Make Services: Implementing and Managing IT Services

Apex Learning

Trainers Course

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

Nexus Human

International Trauma Life Support (ITLS)

ITILÂ© 4 Foundation

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled &amp; digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.</p>Overview<p>The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work.  During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods.</p><p>This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. <br /><br /><b>This class includes an exam voucher. </b></p>Prerequisites<p></p><ul><li>ITILÂ© 4 Foundation</li></ul><p></p></div><div id="course-pills-2"><h3>1 - PLANNING AND BUILDING A SERVICE VALUE STREAM</h3> <ul> <li>Tackling the concepts and challenges related to SVS</li> <li>Using the ?shift left? approach</li> <li>The true value of information and technology across the SVS</li> </ul> <h3>2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT</h3> <ul> <li>Using the value stream to design, develop and transition new services</li> <li>Adding to a value stream by leveraging ITIL practices</li> <li>Providing user support</li> <li>Furthering the value stream for support through ITIL practices</li> </ul> <h3>3 - CREATING, DELIVERING AND SUPPORTING SERVICES</h3> <ul> <li>Coordinate, prioritize and structure activities</li> <li>The value of buy vs. build, sourcing, and service integration and management</li> </ul></div>

Certified ScrumMaster (CSM)

Certified Technology Specialist (CTS)

Service Design Courses (SDC)

ITILÂ© 4 Specialist - Create Deliver and Support (CDS)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.</p>Overview<p>The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan &amp; Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk &amp; Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices</p><p>This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. <b>This class includes an exam voucher. </b></p>Prerequisites<p></p><ul><li>ITILÂ© 4 Foundation</li></ul><p></p></div><div id="course-pills-2"><h3>1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE</h3> <ul> <li>Knowing key terms</li> <li>Differentiating between principle concepts</li> <li>Defining the relationship of Values, Outcomes, Costs and Risks</li> </ul> <h3>2 - SCOPING WHAT IS TO BE DIRECTED</h3> <ul> <li>Cascading goals and requirements</li> <li>Deciphering effective policies, controls and guidelines</li> <li>Placing decision-making authority at the correct level</li> </ul> <h3>3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM</h3> <ul> <li>The role of risk management</li> <li>How governance impacts DPI</li> <li>Ensuring that controls are sufficient but not excessive</li> </ul> <h3>4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT</h3> <ul> <li>Leverage the ITIL CI model</li> <li>Identify assessment objectives and outputs</li> <li>Select the appropriate assessment method</li> <li>Prioritize desired outcomes</li> <li>Build, justify and advocate your business case</li> <li>Conduct improvement reviews and lessons learned sessions</li> <li>Embed CI at all levels of the service value stream</li> </ul> <h3>5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT</h3> <ul> <li>The nature and benefits of OCM</li> <li>Manage, communicate effectively, and influence stakeholders</li> <li>Establish valuable interfaces across the value chain</li> </ul> <h3>6 - EFFECTIVE MEASURING AND REPORTING</h3> <ul> <li>Defining indicators and metrics to support objectives</li> </ul> <h3>7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS</h3> <ul> <li>Recognizing the differences between value streams and practices</li> <li>Choosing the right methods and techniques to direct, plan and improve value streams</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br />Notes<p>New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4</p><p>Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

ICP-ACC (ICAgile Certified Agile Coaching)

Certified in Production & Inventory Management (CPIM)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.</p>Overview<p>This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices</p><p>ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. <b>This class includes an exam voucher. </b></p>Prerequisites<p></p><ul><li>ITILÂ© 4 Foundation</li></ul><p></p></div><div id="course-pills-2"><h3>1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD</h3> <ul> <li>Overview of the key ITIL 4 high-velocity terminology</li> <li>Understand when the transformation to high velocity IT is desirable and feasible</li> <li>Understand the five objectives associated with digital products ? to achieve:</li> <li>Valuable investments ? strategically innovative and effective application of IT</li> <li>Fast development - quick realization and delivery of IT services and IT-related products</li> <li>Resilient operations - highly resilient IT services and IT-related products</li> <li>Co-created value - effective interaction between service provider and consumer</li> <li>Assured conformance - to governance, risk and compliance (GRC) requirements.</li> </ul> <h3>2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE</h3> <ul> <li>Understand how high velocity IT relates to:</li> <li>The four dimensions of service management</li> <li>The ITIL service value system</li> <li>The service value chain</li> <li>The digital product lifecycle</li> </ul> <h3>3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT</h3> <ul> <li>Understand the following concepts:</li> <li>Ethics</li> <li>Safety culture</li> <li>Toyota Kata</li> <li>Lean / Agile / Resilient / Continuous</li> <li>Service-dominant logic</li> <li>Design thinking</li> <li>Complexity thinking</li> <li>Use the principles, models and concepts to contribute to:</li> <li>Help get customers? jobs done</li> <li>Trust and be trusted</li> <li>Commit to performance</li> <li>Deal with uncertainty</li> <li>Improve by being inquisitive</li> </ul> <h3>4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS</h3> <ul> <li>Know how the service provider ensures valuable investments are achieved.</li> <li>Know how to use the following practices to contribute to achieving valuable investments:</li> <li>Portfolio management</li> <li>Relationship management</li> <li>Know how the service provider ensures fast deployment is achieved</li> <li>Know how to use the following practices to contribute to achieving fast deployment:</li> <li>Architecture management</li> <li>Business analysis</li> <li>Deployment management</li> <li>Service validation and testing</li> <li>Software development and management</li> <li>Know how the service provider ensures resilient operations are achieved</li> <li>Know how to use the following practices to contribute to achieving resilient operations:</li> <li>Availability management</li> <li>Capacity and performance management</li> <li>Monitoring and event management</li> <li>Problem management</li> <li>Service continuity management</li> <li>Infrastructure and platform management</li> <li>Know how the service provider ensures co-created value is achieved</li> <li>Know how to use the following practices to contribute to achieving co-created value with the service consumer:</li> <li>Relationship management</li> <li>Service design</li> <li>Service desk</li> <li>Know how the service provider ensures assured conformance is achieved</li> <li>Know how to use the following practices to contribute to achieving assured conformance:</li> <li>Information security management</li> <li>Risk management</li> </ul></div>

ICDL (International Certification of Digital Literacy)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as:<br />Individuals involved in IT development IT operations or IT service management.<br />Individuals who require an understanding of DevOps principles.<br />IT professionals working within, or about to enter, an Agile Service Design Environment<br />The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architect, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Tester/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers.</p>Overview<p>The learning objectives for DevOps Foundation include an understanding of:<br />DevOps objectives and vocabulary<br />Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM<br />Improved workflows, communication and feedback loops<br />Automation practices including deployment pipelines and DevOps toolchains<br />Scaling DevOps for the enterprise<br />Critical success factors and key performance indicators<br />Real-life examples and results</p><p>The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. This course prepares you for the DevOps Foundation (DOFD) certification. </p></div><div id="course-pills-2"><h4>Exploring DevOps</h4><ul><li>Defining DevOps</li><li>Why Does DevOps Matter?</li><li></li></ul><h4>Core DevOps Principles</h4><ul><li>The Three Ways</li><li>The First Way</li><li>The Theory of Constraints</li><li>The Second Way</li><li>The Third Way</li><li>Chaos Engineering</li><li>Learning Organizations</li></ul><h4>Key DevOps Practices</h4><ul><li>Continuous Testing, Integration, Delivery, Deployment</li><li>Site Reliability &amp; Resilience Engineering</li><li>DevSecOps</li><li>ChatOps</li><li>Kanban</li></ul><h4>Business and Technology Frameworks</h4><ul><li>Agile</li><li>ITSM</li><li>Lean</li><li>Safety Culture</li><li>Learning Organizations</li><li>Continuous Funding</li></ul><h4>Culture, Behaviors &amp; Operating Models</h4><ul><li>Defining Culture</li><li>Cultural Debt</li><li>Behavioral Models</li><li>Organizational maturity models</li></ul><h4>Automation &amp; Architecting DevOps Toolchains</h4><ul><li>CI/CD</li><li>Cloud, Containers, and Microservices</li><li>AI and Machine Learning</li><li>Automation</li><li>DevOps Toolchains</li></ul><h4>Measurement, Metrics, and Reporting</h4><ul><li>The Importance of Measurement</li><li>DevOps Metrics - Speed, Quality, Stability, Culture</li><li>Change lead/cycle time</li><li>Value Driven Metrics</li></ul><h4>Sharing, Shadowing and Evolving</h4><ul><li>DevOps in the Enterprise</li><li>Roles</li><li>DevOps Leadership</li><li>Organizational Considerations</li><li>Getting Started</li><li>Challenges, Risks, and Critical Success Factors</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DevOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DevOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

DevOps

Lean Foundation

Cyber Security Foundation

FinOps

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.</p>Overview<p>By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation</p><p>This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. <strong>This class includes an exam voucher.</strong></p>Prerequisites<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.</p></div><div id="course-pills-2"><h3>1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimise and Automate</li> </ul> <h3>2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION</h3> <ul> <li>Digital Technology</li> <li>Digital Business</li> <li>Digital Organisation</li> <li>Digitisation</li> <li>Digital Transformation</li> <li>Business Strategy and Business Models</li> <li>Digital and IT Strategy</li> <li>Products</li> <li>Services</li> <li>Relationship Between Digital, IT Strategy and Components of ITIL SVS.</li> </ul> <h3>3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN</h3> <ul> <li>Environmental Analysis</li> <li>External Analysis: PESTLE</li> <li>Internal Analysis: Four Dimensions of Service Management</li> </ul> <h3>4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS</h3> <ul> <li>How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is</li> <li>How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy</li> <li>Organisation?s Position in a Particular Market or Industry</li> <li>Digital Positioning Tool to Determine Appropriate Position for a Digital Organization</li> </ul> <h3>5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION</h3> <ul> <li>Ecosystem</li> <li>Industry/Market</li> <li>Organisational</li> <li>Influenced factors</li> <li>Achieving Customer/Market Relevance</li> <li>Achieving Operational Excellence</li> <li>Internal and External Focus</li> <li>Balanced Approach</li> </ul> <h3>6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE</h3> <ul> <li>How to Apply Approaches to Achieve Customer/Market Relevance</li> <li>Customer Journeys</li> <li>Omnichannel Delivery and Support</li> <li>Context-Sensitive Delivery and Support</li> <li>Customer Analytics</li> <li>Customer Feedback and 360Ã¸ Approaches</li> <li>How to Achieve Operational Excellence in the Four Dimensions of Service Management</li> <li>Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following</li> <li>Financial Policies</li> <li>Portfolio Optimization</li> <li>Funding Projects, Products and Services</li> <li>Balancing Cost of Innovation and Operation</li> <li>Charging Models</li> <li>Assess Strategic Approaches for Digital Organizations</li> </ul> <h3>7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY</h3> <ul> <li>Concept of Risk Management in the Context of a Digital Organisation</li> <li>Context of Digital and IT Strategy</li> <li>Identify Risk</li> <li>Assess Risk</li> <li>Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk</li> <li>Explain the Concept of Innovation, Including its Key Elements and Techniques</li> <li>Apply Techniques to Develop and Maintain a Culture of Innovation</li> </ul> <h3>8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY</h3> <ul> <li>How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites</li> <li>How to Define and Communicate a Vision and a Strategy</li> <li>How to Use Business Cases to Advocate for a Digital and IT Strategy</li> </ul> <h3>9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY</h3> <ul> <li>How to Define Operating Models for Digital Organisations</li> <li>Major Skills Required of Leaders in Digital Organisation</li> <li>Apply Approaches to Strategy Coordination and Implementation:</li> <li>Large-Scale Transformation</li> <li>Incremental Transformation</li> <li>Mergers and Acquisitions</li> <li>Individual Changes</li> <li>Approaches to POMs (Parallel Operating Models)</li> <li>How to Assess Success of a Digital and IT Strategy</li> <li>Typical Activities of a Digital Transformation Programme</li> </ul></div>

Design & Technology Courses (DT)

<h3><b>DevOps training course description</b></h3>
      <p> This course is an introduction to DevOps. The course
emphasizes communication, collaboration , integration,
and automation to improve the workflow between
developers and IT operations professionals. Improved
workflows lead to more opportunities to design software
and services in a more agile fashion. This course is a
basis for discovering the most important DevOps
concepts and to understand the principles and methods
behind this. The course will leave you with the
inspiration to be the advocate of change.
</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
   <li>Explain DevOps principles.</li>

<li>Describe the relationship between Agile , Lean and
IT Service Management ( ITSM).</li>
<li>Describe methods for automation and technology
factors.</li>
<li>Describe considerations when changing.</li>
<li>Describe challenges, risks and critical success
factors.
</li>
                  </ul>
        <h5>
        <b>DevOps training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>IT development, IT operations and IT service
management. </p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>Introduction to data communications &amp; networking.</p>
              
							<li><b>Duration</b></li>
							
              <p>2 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>DevOps training course contents</b></h3>
      <ul>
				<li>Why DevOps?
</li><p>
Introduction DevOps<br />
Goals DevOps<br />
Added value of DevOps<br />
Proven Results<br />
DevOps for businesses<br />
DevOps principles (The Three Ways)


</p><li>DevOps and other frameworks</li><p>
DevOps and Agile<br />
DevOps and Lean<br />
DevOps and IT Service Management


</p><li>DevOps culture</li><p>
Characteristics of a DevOps culture<br />
Organizational Considerations DevOps<br />
DevOps stakeholders<br />
DevOps roles<br />
DevOps teams<br />
DevOps organizational structures


</p><li>DevOps methods</li><p>
Continuous Integration<br />
Continuous delivery<br />
Continuous deployment<br />
Value stream mapping<br />
Kanban<br />
Theory of Constraints<br />
Improvement Kata<br />
Deming's quality circle<br />
ITSM processes<br />
DevOps and Automation

</p><li>Methods for DevOps automation </li><p>
Longevity and tools categories DevOps<br />
applications<br />
Transitioning to a DevOps culture.

</p><li>Implementation </li><p>
Challenges, risks and critical success factors<br />
Measuring DevOps successes</p>
      </ul>

DevOps for engineers

London

<h2>RESILIA™ Foundation: In-House Training</h2>
<p>AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect, and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management, and business. Active cyber resilience is achieved through people, process, and technology.</p>
<p>The RESILIA™ Foundation course starts with the purpose, key terms, the distinction between resilience and security, and the benefits of implementing cyber resilience. It introduces risk management and the key activities needed to address risks and opportunities. Further, it explains the relevance of common management standards and best practice frameworks to achieve cyber resilience. Subsequently, it identifies the cyber resilience processes, the associated control objectives, interactions, and activities that should be aligned with corresponding ITSM activities. In the final part of the course, it describes the segregation of duties and dual controls related to cyber resilience roles and responsibilities.</p><h3>What you will Learn</h3>
<p>At the end of this course, you will be able to:</p>
<ul>
<li>Demonstrate your knowledge of the purpose, benefits, and key terms of cyber resilience</li>
<li>Demonstrate your knowledge of the risk management and the key activities needed to address risks and opportunities</li>
<li>Demonstrate your knowledge of the purpose of a management system and how best practices and standards can contribute</li>
<li>Demonstrate your knowledge of the cyber resilience strategy, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience design, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience transition, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience operation, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of cyber resilience continual improvement, the associated control objectives, and their interactions with ITSM activities</li>
<li>Demonstrate your knowledge of the purpose and benefits of segregation of duties and dual controls</li>
</ul><section>
                    <h3>Course Introduction</h3><ul><li>Course Learning Objectives</li><li>Course Agenda</li><li>Activities</li><li>Course Book Structure</li><li>RESILIA Certification</li></ul><h3>Introduction to Cyber Resilience</h3><ul><li>What is Cyber Resilience?</li><li>Defining Cyber Resilience</li><li>Balancing in Cyber Resilience</li><li>Characteristics of Cyber Resilience</li></ul><h3>Risk Management</h3><ul><li>Understanding Risk Management: Discussion</li><li>Defining Risk Management</li><li>Addressing Risks and Opportunities</li></ul><h3>Managing Cyber Resilience</h3><ul><li>Why and What of Management Systems?</li><li>Management Systems</li><li>Common Management Standards and Frameworks</li></ul><h3>Cyber Resilience Strategy</h3><ul><li>What is Strategy?</li><li>Cyber Resilience Strategy and Activities</li><li>Security Controls at Cyber Resilience Strategy</li><li>Interaction Between ITSM Processes and Cyber Resilience</li></ul><h3>Cyber Resilience Design</h3><ul><li>Why Cyber Resilience Design?</li><li>Cyber Resilience Design Activities</li><li>Security Controls at Cyber Resilience Design</li><li>Aligning ITSM Processes with Cyber Resilience Processes</li></ul><h3>Cyber Resilience Transition</h3><ul><li>Why Cyber Resilience Transition?</li><li>Basics of Cyber Resilience Transition</li><li>Cyber Resilience Transition: Controls</li><li>Interaction Between ITSM Processes and Cyber Resilience</li></ul><h3>Cyber Resilience Operation</h3><ul><li>The Purpose of Cyber Resilience Operation</li><li>Security Controls in Cyber Resilience Operation</li><li>Interaction Between IT Processes and Cyber Resilience</li><li>Interaction Between ITSM Functions and Cyber Resilience</li></ul><h3>Cyber Resilience Continual Improvement</h3><ul><li>Continual or Continuous Improvement</li><li>Maturity Models</li><li>Continual Improvement Controls</li><li>The Seven-Step Improvement Process</li><li>The ITIL CSI Approach</li></ul><h3>Cyber Resilience Roles &amp; Responsibilities</h3><ul><li>Segregating Duties</li><li>Dual Controls</li></ul>


                </section>

RESILIA Foundation: In-House Training

<h2>ITIL® 4 Foundation: In-House Training</h2>
 <p>ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. </p>
 <p>The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam.</p>
 <p>In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to: </p>
 <ul>
 <li>Understand the key concepts of ITIL® service management </li>
 <li>Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management </li>
 <li>Understand the four dimensions of ITIL® service management </li>
 <li>Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect </li>
 <li>Understand the key concepts of continual improvement </li>
 <li>Learn the various ITIL® practices and how they contribute to value chain activities </li>
 </ul><section>
                    <h3>Course Introduction</h3> <ul> <li>Let's Get to Know Each Other</li> <li>Course Overview</li> <li>Course Learning Objectives</li> <li>Course Structure</li> <li>Course Agenda</li> <li>Introduction to IT Service Management in the Modern World</li> <li>Introduction to ITIL® 4</li> <li>Structure and Benefits of ITIL® 4</li> <li>Case Study: Axle Car Hire</li> <li>Case Study: Meet the Key People at Axle</li> <li>Case Study: The CIOs Vision for Axle</li> <li>Exam Details</li> <li>ITIL® 4 Certification Scheme</li> </ul> <h3>Service Management - Key Concepts</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>Value and Value Co-Creation</li> <li>Value: Service, Products, and Resources</li> <li>Service Relationships</li> <li>Value: Outcomes, Costs, and Risks</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Guiding Principles</h3> <ul> <li>Intent and Context</li> <li>Identifying Guiding Principles</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Seven Guiding Principles</li> <li>Applying the Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Four Dimensions of Service Management</h3> <ul> <li>Intent and Context</li> <li>The Four Dimensions</li> <li>Key Terms Covered in the Module</li> <li>The Four Dimensions and Service Value System</li> <li>Module Learning Objectives</li> <li>Organizations and People</li> <li>Information and Technology</li> <li>Partners and Suppliers</li> <li>Value Streams and Processes</li> <li>External Factors and Pestle Model</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Service Value System</h3> <ul> <li>Intent and Context</li> <li>Service Value System and Service Value Chain</li> <li>Module Learning Objectives</li> <li>Overview of Service Value System</li> <li>Overview of the Service Value Chain</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Continual Improvement</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Introduction to Continual Improvement</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Model</li> <li>Relationship between Continual Improvement and Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The ITIL® Practices</h3> <ul> <li>Intent and Context</li> <li>ITIL® Management Practices</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Practice</li> <li>The Change Control Practice</li> <li>The Incident Management Practice</li> <li>The Problem Management Practice</li> <li>The Service Request Management Practice</li> <li>The Service Desk Practice</li> <li>The Service Level Management Practice</li> <li>Purpose of ITIL® Practices</li> <li>Exercise: Crossword Puzzle</li> </ul>


                </section>

ITIL 4 Foundation: In-House Training

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The target audience for the CASM course is<br />Anyone interested in learning about Agile and Scrum from a products and process perspective<br />Process owners and process designers<br />Developers who are interested in helping make processes more agile<br />Managers who are looking to bridge multiple practices into a DevOps environment<br />Employees and managers responsible for designing, re-engineering or improving process<br />Consultants guiding their clients through process improvement and DevOps initiatives<br />Internal and external suppliers Process stakeholders</p>Overview<p>The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:<br />What does it mean to 'be agile?'<br />The Agile Manifesto, its core values, and principles<br />Agile concepts and practices including ITSM, Kanban, Lean and DevOps<br />Learn about SCRUM from a product and process perspective<br />Agile thinking and values into service management<br />Scrum roles, artifacts, and events as it applies to both products and processes<br />The two aspects of Agile Service Management:<br />Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control<br />Agile Process Design-applying Agile practices to process design projects</p><p>This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. </p></div><div id="course-pills-2"><h4>Why Agile Service Management?</h4><ul><li>Challenges Today</li><li>What is IT Service Management?</li><li>What is Agile?</li><li>Agile Manifesto and Principles</li><li>What Does It Take To Be Agile?</li></ul><h4>Agile Service Management</h4><ul><li>What is Agile Service Management?</li><li>Agile Service Management Goals, Objectives and Benefits</li><li>Two Aspects: Agile Process Engineering &amp; Agile Process Improvement</li></ul><h4>Leveraging Related Guidance</h4><ul><li>DevOps</li><li>ITIL</li><li>Site Reliability Engineering</li><li>Lean</li><li>Scrum</li></ul><h4>Agile Service Management Roles</h4><ul><li>Relationship to Scrum roles</li><li>Agile Practice Owner</li><li>Agile Service Management Team</li><li>Agile Service Manager</li></ul><h4>Agile Process Engineering</h4><ul><li>Agile Processes</li><li>How Processes Deliver Value</li><li>Waterfall vs Agile Process Engineering</li><li>Relationship to Scrum Events &amp; Artifacts</li><li>Minimum Viable Process</li><li>Microprocess Architectures</li><li>Service Management Architecture</li></ul><h4>Agile Service Management Artifacts</h4><ul><li>Practice Backlog</li><li>Spring Backlog</li><li>Increment</li></ul><h4>Agile Service Management Events</h4><ul><li>Planning</li><li>The Sprint</li><li>Sprint Planning</li><li>Process Standups</li><li>Sprint Review</li><li>Sprint Retrospective</li></ul><h4>Agile Process Improvement</h4><ul><li>Why Process Improvement is Important</li><li>Process Improvement Goals</li><li>Process Improvement Reviews</li><li>Sustaining Improvements</li><li>Automation</li></ul></div>

26 Courses delivered Online

RESILIA Foundation: Virtual In-House Training

By IIL Europe Ltd

DevOps demystified

By Systems & Network Training

ITIL4® Foundation

By Career Smarter

Service Desk Analyst - IT Service Management and Support Course

By Training Express

ITIL Practitioner

By Skill Up

ITIL Foundation

By Skill Up

ITIL Practitioner

By Studyhub UK

We Don't Make Servers ...We Make Services: Implementing and Managing IT Services

By IIL Europe Ltd

We Don't Make Servers ...We Make Services: Implementing and Managing IT Services

By IIL Europe Ltd

ITIL Practitioner

By Apex Learning