Name: Executive PA - CPD Accredited
Price: 49 GBP
Availability: InStock

<div fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"> About Course</h2><div fr-original-style="" style="box-sizing: border-box;"><h6 fr-original-style="" style="box-sizing: border-box;">Office and Administrative Management online course for Mastering the Fundamentals of Office Administration</h6> &nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Office and Administrative Management Course Online is the perfect way to learn the skills of an effective administrator. A well-run office helps to eliminate typical errors and miscommunications. This beginner guide is everything you need to jump-start your office administrative career. The course contains 10 modules consisting of all the relevant topics which discuss your day-to-day job roles and responsibilities. You will also be provided with an Ebook(PDF) version of this course for further reading as well.</p> Office and Administrative Management is an entry-level course for anyone interested, that refers to all official activities relating to business and Organization management. This management is about the process of planning, organizing, and controlling all the activities of an organization, as well as the function of leading or directing people to achieve the objectives and goals of that organization. The success of a company or a business largely depends on the efficiency of the office, depending on how they administer their employees, clients, and other day-to-day official activities.
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With this course, you will have the opportunity to learn about business etiquette, telephone skills, representing your boss and company, mail services and shipping, travel management, organising meetings and conferences, and time management. This course is perfect for anyone who wants to learn more about how to be an effective administrator in a business setting.
So why wait? Enrol today and start on your path to a successful career in office administration!</div></div> <div fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;"> What Will You Learn?</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span> <span fr-original-style="" style="box-sizing: border-box;">Learn to organize, guide and control the office activities</span></li><li fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span> <span fr-original-style="" style="box-sizing: border-box;">Perform Office administrative procedures with expertise and confidence</span></li><li fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span> <span fr-original-style="" style="box-sizing: border-box;">Learn how to Manage and Organize Travel, Meetings, and Events smoothly</span></li><li fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span> <span fr-original-style="" style="box-sizing: border-box;">Learn how to complete responsibilities of an administrator successfully</span></li></ul></div><div fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;"> Course Content</h3><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Introduction to Office Administrative Management</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Overview of the Course</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Introduction</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Skills of an Effective Administrator</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Skills of an Effective Administrator</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Career Opportunities in Administrative Management</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Career Opportunities in Administrative Management</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Business Etiquette</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Business Etiquette</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Business Telephone Skills</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Business Telephone Skills</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Representing your Manager and Organization</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Representing your Manager and Organization</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Mail Services and Shipping</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Mail Services and Shipping</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Travel Arrangements</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Travel Arrangements</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Organizing Meetings and Conferences</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Organizing Meetings and Conferences</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Time Management</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Time Management</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> Conclusion</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Conclusion</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div><div fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;"> ChatGPT for Office and Administrative Management</h4><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Additional Learning: ChatGPT for Office and Administrative Management</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span><h5 fr-original-style="" style="box-sizing: border-box;"> Chat GPT for regular tasks</h5></div><div fr-original-style="" style="box-sizing: border-box;"> </div></li></ul></div></div></div></div></div>A course by  Xpert Learning  RequirementsNo previous experience required. The only thing you need is the desire to improve your administration skills. Audience  Entry-level employees who lack administrative skills  Jobseekers or Jobholders looking to learn and improve  Student of Business and Management<h3 fr-original-style="" style="box-sizing: border-box;"> Audience</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span> <span fr-original-style="" style="box-sizing: border-box;">Entry-level employees who lack administrative skills</span></li><li fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span> <span fr-original-style="" style="box-sizing: border-box;">Jobseekers or Jobholders looking to learn and improve</span></li><li fr-original-style="" style="box-sizing: border-box;"> <span fr-original-style="" style="box-sizing: border-box;"></span> <span fr-original-style="" style="box-sizing: border-box;">Student of Business and Management</span></li></ul>

Xpert Learning

Office Skills & Productivity

Business Administration

Office Skills

Office Management

Office Administration

Business Admin

Office Administration and Management

General Admission

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				<p><span>Follow your dreams by enrolling on the Receptionist course today and develop the experience, skills and knowledge you need to enhance your professional development. Receptionist will help you arm yourself with the qualities you need to work towards your dream job.</span></p><p><span>Study the Receptionist training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Receptionist course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. </span></p><p><span>This Receptionist course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Receptionist course through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the Receptionist course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Receptionist course completion.</span></p><p><span>Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Receptionist course. The Receptionist course is designed by industry experts and is tailored to help you learn new skills with ease. </span></p><p><span>The Receptionist is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Receptionist when it suits you. Access the Receptionist course modules from any internet-enabled device, including computers, tablets, and smartphones.</span></p><p><span>The Receptionist course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Receptionist now and start learning instantly!</span></p>					</div>
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				<p><b>What You Get Out Of Studying Receptionist With Janets:</b></p>					</div>
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				<ul><li><span>Receive a digital Certificate upon successful completion of the Receptionist course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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				<p><b>Description </b></p>					</div>
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				<p><span>The Receptionist training course is delivered through Janets' online learning platform. Access the Receptionist content from any internet-enabled device whenever or wherever you want to. The Receptionist course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.</span></p>					</div>
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				<p><b>Method of Assessment </b></p>					</div>
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				<p><span>To successfully complete the Receptionist course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Receptionist course. After successfully passing the Receptionist course exam, you will be able to apply for a CPD-accredited certificate as proof of your Receptionist qualification.</span></p>					</div>
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				<p><b>Certification</b></p>					</div>
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				<p><span>All students who successfully complete the Receptionist course can instantly download their digital certificate. You can also purchase a hard copy of the Receptionist course certificate, which will be delivered by post for £9.99.</span></p>					</div>
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				<p><b>Who Is This Course For:</b></p>					</div>
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				<p><span>The </span><span>Receptionist is ideal for those who already work in this sector or are an aspiring professional. This Receptionist course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
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				<p><b>Requirements:</b></p>					</div>
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				<div><p><span>The </span><span>Receptionist is open to all students and has no formal entry requirements. To study the Receptionist course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p></div>					</div>
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				<p><b>Career Path:</b></p>					</div>
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				<p><span>The </span><span>Receptionist is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Receptionist and gain an industry-recognised qualification that will help you excel in finding your ideal job.</span></p>					</div>
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				<h3>Course Content</h3>

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					<td colspan="4">Receptionist </td>
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					<td colspan="4">Module 1: Introduction to Reception and Receptionist </td>
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					<td><i></i></td>
					<td>Introduction to Reception and Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Module 2: Business Telephone Skills </td>
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					<td>Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 3: Representing Your Boss and Company </td>
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					<td>Representing Your Boss and Company</td>
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					<td><span><i></i> 00:34:00</span></td>
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					<td colspan="4">Module 4: Mail Services and Shipping </td>
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					<td>Mail Services and Shipping</td>
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					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 5: Travel Arrangements </td>
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					<td>Travel Arrangements</td>
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					<td><span><i></i> 00:24:00</span></td>
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					<td colspan="4">Module 6: Organising Meeting and Conferences </td>
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					<td>Organising Meeting and Conferences</td>
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					<td><span><i></i> 00:24:00</span></td>
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					<td colspan="4">Module 7: Time Management </td>
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					<td>Time Management</td>
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					<td><span><i></i> 00:35:00</span></td>
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					<td colspan="4">Module 8: Record Keeping and Filing Systems </td>
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					<td>Record Keeping and Filing Systems</td>
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					<td><span><i></i> 00:28:00</span></td>
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					<td colspan="4">Module 9: Business Writing Skills </td>
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					<td>Business Writing Skills</td>
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					<td><span><i></i> 00:40:00</span></td>
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					<td colspan="4">Module 10 :Organisational Skills  </td>
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					<td>Organisational Skills</td>
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					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 11: Communication Skills </td>
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					<td>Communication Skills</td>
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					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 12: Customer Service </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13:  Effective Planning and Scheduling </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:46:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Invoicing/Petty Cash </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Medical Receptionist

Receptionist

Trainers Course

Hotel Receptionist

<p>Are you dreaming of a thriving career in the administrative world? Our course, <strong>Admin, Secretarial &amp; PA (Executive PA) With Complete Career Guide, </strong>is your golden ticket! This course is tailored specifically for those aspiring to excel in roles such as Personal Assistant, Secretary, and Executive PA. Packed with insightful modules,<strong> each aspect of the job sector is covered</strong>, setting you on the path to success.</p><p>Begin your voyage to becoming a vital part of your workplace today with this complete career guide for the Admin, Secretarial &amp; PA (Executive PA) role.</p><p><strong>________________________________________________________________________</strong></p><p><strong>Key Features:</strong></p><ul><li>Accredited by CPD</li><li>10 Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>Course Curriculum for <strong>Admin, Secretarial &amp; PA (Executive PA) Career Guide:</strong></p><ul><li><strong>Module 01: Introduction to Personal Assistant</strong></li><li><strong>Module 02: Business Telephone Skills</strong></li><li><strong>Module 03: Representing Your Boss and Company</strong></li><li><strong>Module 04: Mail Services and Shipping</strong></li><li><strong>Module 05: Travel Arrangements</strong></li><li><strong>Module 06: Organising Meetings and Conferences</strong></li><li><strong>Module 07: Time Management</strong></li><li><strong>Module 08: Record Keeping and Filing Systems</strong></li><li><strong>Module 09: Business Writing Skills</strong></li><li><strong>Module 10: Organisational Skills</strong></li><li><strong>Module 11: Communication Skills</strong></li><li><strong>Module 12: Customer Service</strong></li><li><strong>Module 13: Effective Planning and Scheduling</strong></li><li><strong>Module 14: Invoicing/Petty Cash</strong></li></ul><p><strong>________________________________________________________________________</strong></p><p><strong>Complete Career Guide for Admin, Secretarial &amp; PA (Executive PA) Career Guide (A to Z)</strong></p><p>Enrol now and take the first step towards a flourishing career as an Executive Assistant! Our Admin, Secretarial &amp; PA (Executive PA) With Complete Career Guide course is your <strong>ticket to a successful career in the administrative sector.</strong> This unique guide is packed with essential courses and provides a solid foundation for anyone aspiring to excel as an Executive Assistant. We have got you covered from <strong>CV writing,</strong><strong> job searching</strong>, communication, and leadership skills to<strong> project management</strong> and <strong>recruitment stages.</strong></p><p>All these courses will help you get essential knowledge and skills for these roles, ensuring you have<strong> all the tools you need</strong> to thrive in your career.</p><p>List of career guide courses included in <strong>Admin, Secretarial &amp; PA (Executive PA) Career Guide:</strong></p><ul><li><strong>Course 01: Professional CV Writing and Job Searching</strong></li><li><strong>Course 02: Communication Skills Training</strong></li><li><strong>Course 03: Career Development Training</strong></li><li><strong>Course 04: Time Management</strong></li><li><strong>Course 05: Returning to Work Training</strong></li><li><strong>Course 06: Level 3 Diploma in Project Management</strong></li><li><strong>Course 07: Leadership Skills</strong></li><li><strong>Course 08: Body Language</strong></li><li><strong>Course 09: Interview and Recruitment</strong></li></ul><p><strong>________________________________________________________________________</strong></p><p><strong>Accreditation</strong></p><p>All of our courses, including the <strong>Admin, Secretarial &amp; PA (Executive PA)</strong> course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your <strong>Admin, Secretarial &amp; PA (Executive PA) Career Guide,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><p><br /><br /></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring Executive Assistants seeking comprehensive career development.</li><li>Secretaries looking to enhance administrative and organisational skills.</li><li>College graduates aiming for a successful administrative career.</li><li>Personal Assistants wanting to improve business communication skills.</li><li>Office Managers seeking to advance leadership and management skills.</li><li>Career changers interested in administrative roles in the corporate sector.</li><li>Individuals returning to work and needing a skills' refresher.</li><li>Administrative professionals aiming for career progression and development.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this <strong>Admin, Secretarial &amp; PA (Executive PA) With Complete Career Guide</strong></p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Executive Assistant</li><li>Personal Assistant</li><li>Office Manager</li><li>Administrative Assistant</li><li>Secretary</li><li>Receptionist</li><li>Office Administrator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>10 CPD Accredited e-Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>10 CPD Accredited Hard Copy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 for each certificate.</p></div>

                        </div>

Training Express

Admin, Secretarial & PA (Executive PA) With Complete Career Guide Course

John Academy

Professional Skills

Receptionist Skills Diploma

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p><p>With a single payment you will gain access to <strong>HR Practice Essentials Level 4</strong> including <strong>10</strong> Career development courses, <strong>original hardcopy certificate, transcript</strong> and a <strong>student ID card</strong> which will allow you to get discounts on things like music, food, travel and clothes etc.</p><p>For the definitive and certified training in Human Resources, take this training and drive your company to its full potential.</p><p>This comprehensive course offers an in-depth overview of all the factors and practices that control and influence HR in an organisation.</p><p>The HR Practice Essentials Level 4 course delivers a masterclass in HR principles and will swiftly enable you to become a skilled practitioner in the area. You will be taught how to capture and analyse essential performance statistics. Additionally, you will learn how to support change, recruit staff, reward employees, manage business relations, organise training, and all the other duties that an HR manager will uphold.</p><p>Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential.</p><p><strong>HR Practice Essentials Level 4</strong> will provide you with the <strong> CPD certificate </strong>that you'll need to succeed.</p><p>Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd.</p><p><strong>HR Practice Essentials Level 4</strong> has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows.</p><p>All of our courses have interactive online modules that allow studying to take place where and when you want it to.</p><p>The only thing you need to take <strong>HR Practice Essentials Level 4 </strong> is Wi-Fi and a screen. You'll never be late for class again.</p><p>Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes.</p><p><strong>Benefits you'll get choosing Apex Learning for this HR Practice Essentials Level 4:</strong></p><ul><li>One payment, but lifetime access to 11 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul><p><strong>What other courses are included with this HR Practice Essentials Level 4?</strong></p><ol><li>Level 2 Microsoft Office Essentials</li><li>Microsoft Teams</li><li>Leadership &amp; Management Diploma</li><li>Working from Home Essentials</li><li>Mental Health and Working from Home</li><li>Online Meeting Management</li><li>Effective Communication Skills</li><li>Time Management</li><li>Report Writing</li><li>Emotional Intelligence and Human Behaviour</li></ol><p><strong>Curriculum</strong></p><p><strong>***HR Practice Essentials Level 4***</strong></p><ul><li><strong>Module 1:</strong> Introduction to Human Resource</li><li><strong>Module 2: </strong>Employee Recruitment and Selection Procedure</li><li><strong>Module 3:</strong> Skills of an Effective Administrator</li><li><strong>Module 4:</strong> Employee Training and Development Process</li><li><strong>Module 5:</strong> Performance Appraisal Management</li><li><strong>Module 6:</strong> Employee Relations</li><li><strong>Module 7:</strong> Motivation and Counselling</li><li><strong>Module 8:</strong> Ensuring Health and safety at the Workplace</li><li><strong>Module 9:</strong> Employee Termination</li><li><strong>Module 10:</strong> Business Etiquette</li><li><strong>Module 11:</strong> Employer Record and Statistics</li><li><strong>Module 12:</strong> Business Telephone Skills</li><li><strong>Module 13:</strong> Representing Your Boss and Company</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £10 * 11 = £110)</strong></li></ul><ul><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p><p><strong>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. </strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this <strong>HR Practice Essentials Level 4</strong>. It is available to all students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>HR Practice Essentials Level 4</strong> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Apex Learning

HR Management

HR (Human Resources)

Assessment Practising Certificate (APC)

Chartered Institute of Personnel Development (CIPD)

Human Resources Management

HR Practice Essentials Level 4

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Receptionist Skills 2021<br fr-original-style="" style="box-sizing: border-box;"></span></strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Did you know? In the UK, 70% of first impressions of a company are formed at the reception desk. That&#39;s YOU holding the key to building trust and setting the tone for every interaction. But are you ready to unlock your full potential as a receptionist? Our Receptionist Skills 2021 course equips you with the skills and knowledge to become an excellent receptionist, the backbone of your company&#39;s success.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In this Receptionist Skills 2021 course, you will learn to craft a killer CV and cover letter and project unwavering professionalism, reflecting your company&#39;s brand values like a pro. In this course, you will learn the ins and outs of mail services, shipping, and travel arrangements, including business travel, hotel reservations, and international travel within the UK context. Our Receptionist Skills 2021 course will assist you in developing excellent telephone etiquette, telephone skills, and voice-mail courtesy, enabling you to communicate professionally and efficiently with clients, colleagues, and superiors.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Moreover, you will gain expertise in time management, enabling you to easily handle multiple tasks, appointments, and responsibilities, contributing to a more organized and productive workplace. Furthermore, you will develop the ability to confidently create various business documents and official reports, including their proper structure, editing, and proofreading, to maintain professionalism in written communication. As you move through the Receptionist Skills 2021 course, you will become proficient in organizing meetings and conferences, including scheduling, logistics, and communication, to facilitate successful events in the UK business environment. At the end part of the course, you will acquire the skills to manage invoices &amp; petty cash.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enrol today and unlock your receptionist superpowers with our Receptionist Skills 2021 course.&nbsp;</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Receptionist Skills 2021 Course Curriculum&nbsp;<br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 1: Introduction to Reception and Receptionist</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 2: Business Telephone Skills</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 3: Representing Your Boss and Company</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 4: Mail Services and Shipping</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 5: Travel Arrangements</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 6: Organising Meeting and Conferences</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 7: Time Management</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 8: Record Keeping and Filing Systems</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 9: Business Writing Skills</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Organisational Skills</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Communication Skills</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 12: Customer Service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 13: Effective Planning and Scheduling</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 14: Invoicing/Petty Cash</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Teachers Training</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Some of our website features are:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This is a dedicated website for teaching</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">24/7 tutor support</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interactive Content</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Affordable price</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Courses accredited by the UK&#39;s top awarding bodies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">100% online</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Flexible deadline</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No formal entry requirements. You need to have:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Passion for learning</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A good understanding of the English language</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Be motivated and hard-working</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Over the age of 16.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CPD Certification from The Teachers Training</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</span></p>

The Teachers Training

Refine your receptionist skills with our specialized 'Receptionist Skills 2021 Course'. Stay updated with the latest techniques and strategies to excel in managing front desk operations, handling inquiries, and providing exceptional customer service. Whether you're a seasoned receptionist or new to the role, this course equips you with the essential skills needed to thrive in today's dynamic workplace. Enroll now to enhance your professionalism and make a lasting impression on visitors and clients.

Receptionist Skills 2021

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					<p><span>This comprehensive course on </span><b><span>Executive PA: Moving from Secretary to an Executive PA Role</span></b> will deepen your understanding on this topic.</p><p><span><span>After successful completion of this course you can acquire the required skills in this sector. This </span><b>Executive PA: Moving from Secretary to an Executive PA Role</b> comes with accredited certification, which will enhance your CV and make you worthy in the job market.</span></p><p><span><span>So enrol in this course today to fast track your career ladder.</span></span></p>					</div>
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					<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>					</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this </span><b><span>Executive PA: Moving from Secretary to an Executive PA Role</span></b>. It is available to all students, of all academic backgrounds.</p>					</div>
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					<p><span>Our </span><b><span>Executive PA: Moving from Secretary to an Executive PA Role</span></b> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p><span><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></span></p>					</div>
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					<p><span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>1 sections • 11 lectures • 04:21:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 1: Introduction to Personal Assistant: 00:17:00</p></div><div><div><p>•Module 2: Business Telephone Skills: 00:19:00</p></div><div><div><p>•Module 3: Mail Services and Shipping: 00:25:00</p></div><div><div><p>•Module 4: Travel Arrangements: 00:24:00</p></div><div><div><p>•Module 5: Organising Meeting and Conferences: 00:25:00</p></div><div><div><p>•Module 6: Time Management: 00:35:00</p></div><div><div><p>•Module 7: Record Keeping and Filing Systems: 00:28:00</p></div><div><div><p>•Module 8: Business Writing Skills: 00:40:00</p></div><div><div><p>•Module 9: Communication Skills: 00:25:00</p></div><div><div><p>•Module 10: Customer Service: 00:16:00</p></div><div><div><p>•Module 11: Microsoft Office Skills: 00:07:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Secretarial & PA

Executive Personal Assistance

Personal Assistant

Professional Skills Course (PSC)

Executive Assistant

Executive PA: Moving from Secretary to an Executive PA Role

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					<p><span>This comprehensive course on <strong>Business English and Communication </strong></span><span>will deepen your understanding on this topic.</span></p><p><span>After successful completion of this course you can acquire the required skills in this sector. This <strong>Business English and Communication</strong></span><b> </b><span>comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.   </span></p><p><span>So enrol in this course today to fast-track your career ladder.</span></p>					</div>
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					<p><span>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</span></p>					</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this <strong>Business English and Communication</strong></span><span>. It is available to all students, of all academic backgrounds.</span></p>					</div>
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					<p><span>Our <strong>Business English and Communication</strong></span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</span></p><p><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>					</div>
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					<p><span>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</span></p><ul><li><span>Open doors of opportunities</span></li><li><span>Increase your adaptability</span></li><li><span>Keep you relevant</span></li><li><span>Boost confidence</span></li></ul><p><span>And much more!</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>1 sections • 11 lectures • 03:39:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 01: Business Writing Skills: 00:42:00</p></div><div><div><p>•Module 02: The Basics of Grammar: 00:13:00</p></div><div><div><p>•Module 03: The Basics of Sentence: 00:08:00</p></div><div><div><p>•Module 04: Structure of Sentence: 00:16:00</p></div><div><div><p>•Module 05: Question: 00:11:00</p></div><div><div><p>•Module 06: Punctuation &amp; Capitalisation: 00:21:00</p></div><div><div><p>•Module 07: Spelling: 00:24:00</p></div><div><div><p>•Module 08: Common Mistakes &amp; Ways to Improve: 00:18:00</p></div><div><div><p>•Module 09: Communication Skills: 00:27:00</p></div><div><div><p>•Module 10: Business Telephone Skills: 00:21:00</p></div><div><div><p>•Module 11: Customer Service: 00:18:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Business Communication Skills

Business Communication

Certificate in Advanced English (CAE)

Business & Management

Business English

Business English and Communication

<p>This PA - Personal Assistant course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This PA - Personal Assistant course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p> <p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p> <p><strong>*** Additional Gift Courses ***</strong></p> <ul> <li><strong>Course 01: </strong>Leadership</li><li><strong>Course 02:</strong> Problem Solving Skills</li><li><strong>Course 03: </strong>Office Skills</li><li><strong>Course 04: </strong>Time Management Skills</li></ul> <p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p> <p><strong>Key Features:</strong></p> <ul> <li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this PA - Personal Assistant course<strong>, </strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your PA - Personal Assistant course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p> <p><strong>Assessment</strong></p> <p>At the end of the PA - Personal Assistant course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our Admin, Secretarial &amp; PA course is as follows:</p> <p><strong>***Admin, Secretarial &amp; PA***</strong></p> <p><strong>Module 01 - Introduction to Admin Support Assistant</strong></p> <ul> <li>Role and Responsibilities of an Assistant / Secretary</li><li>Job Functions and Required Skills</li><li>Planning Work Details</li><li>Difference between Secretary and Assistant</li></ul> <p><strong>Module 02 - Introduction to Personal Assistant</strong></p> <ul> <li>Role and Responsibilities of PA / Secretary</li><li>Job Functions and Required Skills</li><li>Planning Work Details</li><li>Difference between Secretary and PA</li></ul> <p><strong>Module 03 - Introduction to Office Administration</strong></p> <ul> <li>What does an Office Administrator Do?</li><li>What are the requirements for being a Successful Office Administrator</li><li>Education</li><li>Training</li><li>Certificate</li></ul> <p>... and more!</p> <p><strong>Module 04 - Skills of an Effective Administrator</strong></p> <ul> <li>Introduction</li><li>Three Skills Approach</li></ul> <ul> <li>Tips on How to Develop These Skills</li></ul> <p><strong>Module 05 - Introduction to Reception and Receptionist</strong></p> <ul> <li>Introduction to the Module</li><li>Topics to be Covered</li><li>Job Requirements and Work Environment</li><li>21st Century Skills for a Receptionist</li><li>Duties and Responsibilities</li><li>Cover Letter and Resume for Receptionist</li></ul> <p><strong>Module 06 - Business Telephone Skills</strong></p> <ul> <li>Telephone Etiquette</li><li>Telephone Skills</li><li>Telephone Courtesy Tips</li><li>Domestic and International Calls</li><li>Voice-Mail Courtesy</li></ul> <p><strong>Module 07 - Representing Your Boss and Company</strong></p> <ul> <li>Competence</li><li>Professionalism</li><li>Importance of Professionalism at Work</li><li>Characteristics of Professionalism</li><li>Reflecting Brand Values</li></ul> <p>... and more!</p> <p><strong>Module 08 - Business Etiquette</strong></p> <ul> <li>Introduction to Business Etiquette</li><li>Importance of Business Etiquette</li><li>Types of Business Etiquette</li><li>How to Improve Business Etiquettes</li></ul> <p><strong>Module 09 - Mail Services and Shipping</strong></p> <ul> <li>The Office Mail</li><li>Mailing and Shipping Details</li><li>Addressing</li><li>Address Format</li><li>Layout for British Forces Post Office (BFPO)</li></ul> <p>... and more!</p> <p><strong>Module 10 - Travel Arrangements</strong></p> <ul> <li>Business Travel</li><li>Hotel Reservations</li><li>Transportation Reservations</li><li>Itinerary and Trip Checklist</li><li>International Travel</li></ul> <p><strong>Module 11 - Organising Meeting and Conferences</strong></p> <ul> <li>Meeting Arrangements</li><li>Types of Meeting</li><li>Scheduling Meetings</li><li>Meeting Minutes</li><li>Corporate Minutes</li><li>Conferences</li></ul> <p>... and more!</p> <p><strong>Module 12 - Diary Management and Note-taking</strong></p> <ul> <li>Introduction to Diary Management</li><li>Different Types of Diary Management</li><li>How to Work on the Diary</li><li>Importance of Updated Diary System</li><li>Security and Confidentiality When Using a Diary System</li></ul> <p>... and more!</p> <p><strong>Module 13 - Time Management</strong></p> <ul> <li>Activities Planning and Prioritising</li><li>Overcoming Procrastination</li><li>Crisis Handling</li><li>Organising Workspace to Make Better Use of Time</li><li>Planning of Meetings</li></ul> <p><strong>Module 14 - Record Keeping and Filing Systems</strong></p> <ul> <li>Keeping Accurate Records</li><li>Filing Systems</li><li>How to Alphabetise for Filing and Indexing</li><li>Handling Confidential Documents</li><li>Computer File Organising</li></ul> <p><strong>Module 15 - Business Writing Skills</strong></p> <ul> <li>Structures of Business Documents</li><li>Structures of Other Official Documents</li><li>Editing and Proofreading</li><li>What does a Proofreader do?</li><li>Proofreading</li><li>Proofreading Symbols</li></ul> <p>... and more!</p> <p><strong>Module 16 - Organisational Skills</strong></p> <ul> <li>Organizing Daily Work</li><li>Organizing Workplace</li><li>Organizing Resources</li><li>Organizing Tools</li><li>Cultivating Organisational Habits</li></ul> <p><strong>Module 17 - Communication Skills</strong></p> <ul> <li>Effective Listening Skills</li><li>Verbal Communication</li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul> <p><strong>Module 18 - Customer Service</strong></p> <ul> <li>Introduction To Customer Service</li><li>The Power of Positive Thinking in Customer Service</li><li>Types of Difficult Customers and How to Help them</li><li>How to Deal with Difficult Customers</li><li>Aspects of Phone Etiquette</li><li>Using Proper Phone Language</li></ul> <p>... and more!</p> <p><strong>Module 19 - Effective Planning and Scheduling</strong></p> <ul> <li>Work Breakdown Structure</li><li>Introduction to WBS</li><li>Deliverable &amp; Phase-Based WBS</li><li>Steps for Creating WBS</li><li>Best Practices and Tips for WBS</li><li>Estimation Process and Resources Alignment</li><li>Estimating Durations</li><li>Increasing Estimation Accuracy</li><li>Task Dependencies</li><li>Dependency Definitions</li><li>Dependency Types</li><li>Aligning Resources with Activities</li><li>Resource Breakdown Structure</li><li>Resource Calander</li><li>Stages of Resource Scheduling</li><li>Definition</li><li>Allocation</li><li>Aggregation</li></ul> <p>... and more!</p> <p><strong>Module 20 - Invoicing/Petty Cash</strong></p> <ul> <li>Financial Record Keeping</li><li>Invoice</li><li>Petty Cash</li><li>Budgeting</li><li>Budgeting Process</li><li>Importance of Budgets</li></ul><h2>
        
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                             <p>Anyone with a knack for learning new skills can take this Admin, Secretarial &amp; PA course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p> 
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                             <p>Learners do not require any prior qualifications to enroll on this course.</p> 
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    </h2>

                        <div id="career_path">
                             <p>This course will lead you to many different career opportunities, here are few prospects:</p> <ul> <li>Secretarial Manager: £44,000 - £47,000 per annum</li><li>Secretarial Administrator: £40,000 - £45,000 per annum</li><li>Admin: £25,000 - £30,000 per annum</li><li>Admin Assistant: £20,000 - £24,000 per annum</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

PA - Personal Assistant Course

<p>Give a compliment to your career and take it to the next level. This Executive PA will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Executive PA will help you keep ahead of the pack.</p> <p>The Executive PA incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Executive PA will add extra value to your resume to stand out to potential employers.</p> <p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Executive PA, you can equip yourself with the essentials to keep you afloat into the competition.</p> <p>Along with this Executive PA course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>Courses are included in this Executive PA Bundle: </strong></p> <ul> <li><strong> Course 1: </strong>Executive PA</li><li><strong> Course 2:</strong> Paralegal</li><li><strong> Course 3:</strong> GDPR</li><li><strong> Course 4:</strong> Level 2 Microsoft Office Essentials</li><li><strong> Course 5:</strong> Document Control</li><li><strong> Course 6:</strong> Touch Typing Essentials</li><li><strong> Course 7:</strong> Online Meeting Management</li><li><strong> Course 8:</strong> Minute Taking Essentials Level 2</li><li><strong> Course 9:</strong> Workplace Confidentiality</li><li><strong> Course 10:</strong> Stress Management Training</li><li><strong> Course 11:</strong> Workplace Safety Cours<strong>e</strong></li></ul> <p>As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere.</p> <p>So, enrol now to advance your career!</p> <p><strong>Benefits you'll get choosing Apex Learning:</strong></p> <ul> <li>Pay once and get lifetime access <strong>to 11 CPD courses </strong>including this Course</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Learn about at your ease - anytime, from anywhere</li><li>Study from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>Course Curriculum of Executive PA: </strong></p> <p><strong>Course 1: Executive PA</strong></p> <ul> <li>Introduction to Personal Assistant</li><li>Business Telephone Skills</li><li>Mail Services and Shipping</li><li>Travel Arrangements</li><li>Organising Meeting and Conferences</li><li>Time Management</li><li>Record Keeping and Filing Systems</li><li>Business Writing Skills</li><li>Communication Skills</li><li>Customer Service</li><li>Microsoft Office Skills</li></ul> <p><strong>Course 2: Paralegal</strong></p> <ul> <li>Understanding the Concept of Paralegal</li><li>Key Legal Terminology</li><li>Effective Communication Skills for Paralegals</li><li>The Legal Workplace &amp; Professionals</li><li>Law &amp; Legal Systems</li><li>Contract &amp; Business Law</li><li>Property Law</li><li>Wills, Probate, Estate Law</li><li>Criminal Law</li><li>Common Paralegal Legal Matters</li><li>Human Rights</li><li>Conflict and Conflict Resolution</li><li>Professional Conduct and Ethics of Paralegals</li><li>Mandatory Knowledge Fields and Survival Tips for Paralegals</li></ul> <p><strong>Course 3: GDPR</strong></p> <ul> <li>GDPR Basics</li><li>GDPR Explained</li><li>Lawful Basis for Preparation</li><li>Rights and Breaches</li><li>Responsibilities and Obligations</li></ul> <p><strong>Course 4: Level 2 Microsoft Office Essentials</strong></p> <ul> <li>Excel 2016</li><li>Word 2016</li><li>PowerPoint 2016</li><li>Access 2016</li></ul> <p><strong>Course 5: Document Control</strong></p> <ul> <li>Introduction to Document Control</li><li>Principles of Document Control and Elements of Document Control Environment</li><li>Document Control Lifecycle</li><li>Document Control Strategies and Instruments</li></ul> <p><strong>Course 6: Touch Typing Essentials</strong></p> <ul> <li>Introduction</li><li>How to Set up Your Computer</li><li>How to type the letters F and J</li><li>How to type the letters D and K</li><li>How to type the letters S and L</li></ul> <p>----------<strong> Executive PA----------</strong></p> <p><strong>Course 7: Online Meeting Management</strong></p> <p><strong>Course 8: Minute Taking Essentials Level 2</strong></p> <p><strong>Course 09: Workplace Confidentiality</strong></p> <p><strong>Course 10: Stress Management Training</strong></p> <p><strong>Course 11: Workplace Safety Course</strong></p> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>This course has been designed to be fully compatible with tablets and smartphones.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Moving from Secretary to an Executive PA Role</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Executive PA - CPD Accredited

Overview
★★ 24 Hour Limited Time Flash Sale ★★
Telephone Skills at QLS Level 2
***Key Features of Telephone Skills at QLS Level 2***
Free QLS Certificate
Free CPD PDF Certificate + Transcript
Are you ready to master the art of effective communication through the Telephone? Our comprehensive Diploma in Telephone communication at QLS Level 5 is crafted to transform your telephonic skills, making you proficient and confident in managing all types of calls. The ability to communicate effectively over the Telephone is crucial in today’s fast-paced world, and this course is your gateway to mastering this essential skill.
In the realm of Telephone communication, clarity and confidence are paramount. This course delves into the nuances of Telephone etiquette, customer service, and professional communication. Whether you're handling customer inquiries, making business calls, or managing client relationships, the Diploma in Telephone equips you with the knowledge to excel. You'll learn how to navigate difficult conversations, ensure customer satisfaction, and convey messages clearly and professionally.
Beyond theoretical understanding, the Diploma in Telephone includes different insights and essential applications. You'll develop techniques to handle high-pressure situations and deliver outstanding service consistently. By the end of this course, your Telephone skills will be second to none, empowering you to make a significant impact in any professional setting. Prepare to elevate your Telephone communication and open doors to exciting career opportunities.
Facilities that you will receive after enrolling on The Telephone Skills at QLS Level 2 course From Skill Up
Develop effective Telephone etiquette.
Handle customer inquiries efficiently over the Telephone.
Manage difficult Telephone conversations with confidence.
Enhance customer service through Telephone interactions.
Improve clarity and professionalism in Telephone calls.
Apply problem-solving skills in Telephone communication.
Build strong relationships through Telephone conversations.
Ensure customer satisfaction via the Telephone.
Navigate high-pressure Telephone situations effectively.
Certificates
Digital Certificate
This course comes with a free CPD Accredited PDF Copy certificate+ Transcript (according to the Learner's Choice). For additional courses, it costs £14.99 per copy.
Level 2 QLS Endorsed Hardcopy Certificate
Hard copy certificate - Included
Certificate delivery is Free for UK residents, whereas it costs £10 for international students as a delivery charge.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Course Description
Unlock the power of effective Telephone communication with our Diploma in Telephone at QLS Level 5. This course is designed to enhance your Telephone skills, focusing on clarity, professionalism, and customer satisfaction. You'll learn to manage various Telephone scenarios, from customer inquiries to difficult conversations, ensuring you're always prepared. With essential insights and necessary applications, the Diploma in Telephone will elevate your communication skills, making you a valuable asset in any professional environment. Dive into the world of Telephone communication and transform your ability to connect and communicate.
Who is this course for?
This Diploma in Telephone course is ideal for:
Customer service representatives seeking to improve their Telephone skills.
Sales professionals looking to enhance their Telephone communication.
Administrative staff aiming to handle Telephone inquiries more effectively.
Business professionals needing to master Telephone etiquette.
Individuals interested in excelling in Telephone-based roles.
Requirements
For this Diploma in Telephone course, you don't need any formal qualifications. Just need to have:
A keen interest in mastering Telephone communication.
Commitment to completing the course.
Basic understanding of Telephone operations.
Career path
Unlock diverse career opportunities with our Diploma in Telephone course. Explore these lucrative paths:
Customer Service Representative: £18,000 - £25,000
Sales Representative: £20,000 - £30,000
Administrative Assistant: £19,000 - £28,000
Call Centre Supervisor: £22,000 - £35,000
Telemarketer: £18,000 - £26,000
Client Relationship Manager: £25,000 - £40,000

Skill Up

Customer Service

Communication Skills

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support


Telephone Skills at QLS Level 2


<h4>PA Telephone Skills Certification</h4>
 
 Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs. 
 
 This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. 
 
 From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills.
 
 <h4>You Will Learn:</h4>
 <ul>
 
  <li>How to make the best first impression by using the right greetings and being charming</li>
 <li>The perfect timing when taking calls</li> 
 <li>How to be organised and efficient when taking and delivering messages</li>
 <li>How to be calm and professional under pressure</li>
 
 
 </ul>
 
 <h4>Benefits of Taking This Course:</h4>
 <ul>
 
 <li>You will have the skills to help you in your PA role</li>
 <li>You could improve your chances of receiving a promotion</li>
 <li>You will improve your relationship with your boss and ensure a smooth office process</li>
 <li>You will avoid the potentially devastating consequences of jeopardising important company relationships</li>
 
 </ul>

OnlineCoursesLearning.com

PA Telephone Skills

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p> <p>Give a compliment to your career and take it to the next level. This <strong>Telephone Skills Training </strong>will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this <strong>Telephone Skills Training </strong>will help you keep ahead of the pack.</p> <p>The <strong>Telephone Skills Training </strong>incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this <strong>Telephone Skills Training </strong>will add extra value to your resume to stand out to potential employers.</p> <p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the <strong> Telephone Skills Training,</strong> you can equip yourself with the essentials to keep you afloat into the competition.</p> <p>Along with this <strong>Telephone Skills Training </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>What other courses are included with this Telephone Skills Training?</strong></p> <ul> <li><strong>Course 1: Telesales Executive Training</strong><strong><br /></strong></li><li><strong>Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation<br /></strong></li><li><strong>Course 3: Customer Relationship Management <br /></strong></li><li><strong>Course 4: Sales: Psychology of Customers<br /></strong></li><li><strong>Course 5: Office Skills<br /></strong></li><li><strong>Course 6: Dealing With Difficult People Training Course<br /></strong></li><li><strong>Course 7: Workplace Confidentiality<br /></strong></li><li><strong>Course 8: Learning Computers and Internet Level 2<br /></strong></li><li><strong>Course 9: Level 2 Microsoft Office Essentials<br /></strong></li><li><strong>Course 10: Stress Management Training</strong></li></ul> <p>As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the <strong>Telephone Skills Training</strong> to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere.</p> <p>So, enrol now to advance your career!</p> <p><strong>Benefits you'll get choosing Apex Learning for this Telephone Skills Training:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificate, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructor</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £10 * 11 = £110)</strong></li></ul> <ul> <li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p> <p><strong>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. </strong></p><p><strong>Curriculum of the Bundle</strong></p> <p><strong>Course 1: Professional Telephone Receptionist Course<br /></strong></p> <ul> <li>Module One: Core Skills Required</li><li>Module Two: Self-Management (I)</li><li>Module Three: Self-Management (II)</li><li>Module Four: Time Management (I)</li><li>Module Five: Time Management (II)</li><li>Module Six: Organizing and Planning (I)</li><li>Module Seven: Organizing and Planning (II)</li><li>Module Eight: Communication (I)</li><li>Module Nine: Communication (II)</li><li>Module Ten: Additional Challenges</li></ul> <p><strong>Course 2: Telesales Executive Training</strong></p> <ul> <li>Module 1: Introduction to Tele Sales Executive Training</li><li>Module- 2: All About Telemarketing</li><li>Module 3: Elevate Sales on Telephone</li><li>Module 4: Prospective Telephone-Sales Expert</li><li>Module 5: The Right Words and Phrases to Use on a Sales Call</li><li>Module 6: Preparing The Call</li><li>Module 7: Opening The Call</li><li>Module 8: Structuring The Call</li><li>Module 9: Verbal Communication Skills</li><li>Module 10: Dealing with Objections</li><li>Module 11: Closing the Sale/ Gaining Commitment</li><li>Module 12: Dealing with Rejection</li><li>Module 13: Close a Sale Call</li><li>Module 14: Increasing your Earnings by Expanding Sales</li></ul> <p><strong>Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation<br /></strong></p> <ul> <li>British English Pronunciation &amp; Accent</li><li>Introduction</li><li>Where to place a stress in a world</li><li>Words whose meaning changes depending on the stress</li><li>Vowel Sounds</li><li>Schwa</li><li>Vowels before R</li><li>Digraphs</li><li>Pronouncing the letter R</li><li>The two "TH" sounds</li><li>Recap</li></ul> <p><strong>Course 4: Customer Relationship Management <br /></strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 5: Sales: Psychology of Customers<br /></strong></p> <ul> <li>Introduction</li><li>Introducing A.S.K - concentrating on 'A' for ATTRACT.</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Section 5 ...And lastly...</li></ul> <p><strong>Course 6: Office Skills<br /></strong></p> <ul> <li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Representing Your Boss and Company</li><li>Module 04: Mail Services and Shipping</li><li>Module 05: Travel Arrangements</li><li>Module 06: Organising Meeting and Conferences</li><li>Module 07: Time Management</li><li>Module 08: Record Keeping and Filing Systems</li><li>Module 09: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Business Environment</li><li>Module 16: Advanced MS Excel</li></ul> <p><strong>Course 7: Dealing With Difficult People Training Course<br /></strong></p> <ul> <li>Module 01: Difficult Promo</li><li>Module 02: Fundamentals</li><li>Module 03: Foundational Tips and Tools</li><li>Module 04: Difficult People - Relationships</li><li>Module 05: Difficult People - Solutions</li><li>Module 06: Problem - Solving</li><li>Module 07: Final Notes and Tips</li><li>Module 08: Bonus Video - dealing With Emotions &amp; Anger</li></ul> <p><strong>Course 8: Workplace Confidentiality<br /></strong></p> <ul> <li>Module 01: Introduction to workplace confidentiality</li><li>Module 02: Business Etiquettes and Types of Confidentiality</li><li>Module 03: The Importance of Confidentiality</li><li>Module 04: Confidentiality with Co-workers</li><li>Module 05: Preventing Confidentiality Breach</li><li>Module 06: How Employers Can Protect Confidential Information</li></ul> <p><strong>Course 9: Learning Computers and Internet Level 2<br /></strong></p> <ul> <li>Module 01 : Computer Operating and Troubleshooting</li><li>Module 02 : Internet and Computing - Key Applications</li><li>Module 03 : Internet and Computing - Tools &amp; Networking</li><li>Module 04 : Windows 8 for PC</li><li>Module 05 : Windows 10 - New Developments</li><li>Module 06 : Cyber Security Awareness</li></ul> <p><strong>Course 10: Level 2 Microsoft Office Essentials<br /></strong></p> <p>Excel 2016</p> <ul> <li>Getting Started with Microsoft Office Excel 2016</li><li>Performing Calculations</li><li>Modifying a Worksheet</li><li>Formatting a Worksheet</li><li>Printing Workbooks</li><li>Managing Workbooks</li></ul> <p>Word 2016</p> <ul> <li>Getting Started with Word</li><li>Formatting Text and Paragraphs</li><li>Working More Efficiently</li><li>Managing Lists</li><li>Adding Tables</li><li>Inserting Graphic Objects</li><li>Controlling Page Appearance</li><li>Preparing to Publish a Document</li><li>Workbooks - Microsoft Word 2016 (Beginner)</li></ul> <p>PowerPoint 2016</p> <ul> <li>PowerPoint Interface</li><li>Presentation Basics</li><li>Formatting</li><li>Inserting Options</li><li>Working with Objects</li><li>Table</li><li>Charts</li><li>Review and Presentation</li></ul> <p>Access 2016</p> <ul> <li>Introduction to Access</li><li>Modify Data</li><li>Working with Queries</li><li>Access Forms</li><li>Working with Reports</li></ul> <p><strong>Course 11: Stress Management Training</strong></p> <ul> <li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        130 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this <strong>Telephone Skills Training </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>Telephone Skills Training </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p> <p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having these various expertise will increase the value in your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Telephone Skills Training

<p><strong>Telephone Skills Online</strong></p><p>Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this <strong>Telephone Skills</strong> course, you will develop better telephone communication skills.</p><p>This <strong>Telephone Skills</strong> course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Telephone Skills</strong> course, you will be able to:</p><ul><li>Understand various aspects of phone etiquette</li><li>Know how to use proper phone language</li><li>Know how to handle inbound and outbound calls</li><li>Know how to eliminate phone distractions</li><li>Know how to handle rude or angry callers and much more.</li></ul><p><strong>Why Choose Telephone Skills Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Food Allergen Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>Free PDF certificate as soon as completing the Food Allergen Training course.</li><li>24/7 support via live chat, phone call or email.</li></ul><p><strong>Courses are included in this Telephone Skills Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Level 2 Customer Service Course</li><li><strong>Course 02:</strong> Level 4 Time Management Course</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Telephone Skills </strong><strong>course]</strong></p> <p><strong>Course Curriculum of the Telephone Skills</strong></p><ul><li>Module 01: Aspects of Phone Etiquette</li><li>Module 02: Using Proper Phone Language</li><li>Module 03: Eliminate Phone Distractions</li><li>Module 04: Inbound Calls</li><li>Module 05: Outbound Calls</li><li>Module 06: Handling Rude or Angry Callers</li><li>Module 07: Handling Interoffice Calls</li><li>Module 08: Handling Voicemail Messages</li><li>Module 09: Methods of Training Employees</li><li>Module 10: Correcting Poor Telephone Etiquette</li><li>Module 11: Wrapping Up</li></ul><p><strong>Assessment Method of Telephone Skills</strong></p><p>After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Telephone Skills</strong></p><p>After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Telephone Skills</strong></p><p>This Telephone Skills course is ideal for those who want to develop their telephone skills.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Telephone Skills</strong></p><p>There are <strong>no specific</strong> requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills.</p>
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        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Telephone Skills</strong></p><p>After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.</p>
                        </div>

Training Tale

Counselling Skills

IT Skills

Teaching & Training

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				<p>Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers.</p><h3><b>In just 75 Minutes, you will:</b></h3><ul><li><span>Be able to handle interoffice calls and voicemail messages</span></li><li><span>Successfully eliminate phone distractions and correct poor telephone etiquette</span></li><li><span>Develop and master the techniques that improve your organization's image</span></li><li><span>Handle incoming and outgoing calls precisely that win more business</span></li><li><span>Correctly respond to rude or hostile customers</span></li><li><span>Answer the phone expertly at your business</span></li></ul><h3><b>Why choose this course</b></h3><ul><li><span>Earn an</span><span> e-certificate upon successful completion.</span></li><li><span>Accessible, informative modules taught by expert instructors</span></li><li><span>Study in your own time, at your own pace, through your computer tablet or mobile device</span></li><li><span>Benefit from instant feedback through mock exams and multiple-choice assessments</span></li><li><span>Get 24/7 help or advice from our email and live chat teams</span></li><li><span>Full Tutor Support on Weekdays</span></li></ul><h3><b>Course Design</b></h3><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li><li><span>Mock exams</span></li><li><span>Multiple-choice assessment</span></li></ul><h3><b>Certificate of Achievement</b></h3><p><b>Endorsed Certificate of Achievement from the Quality Licence Scheme</b></p><p><span>Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only </span><span>£59.</span><span> Please note that overseas students may be charged an additional £10 for postage.</span></p><p><b>CPD Certificate of Achievement from Janets</b></p><p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p><h3><b>Endorsement</b></h3><p>This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p><p><b>Method of Assessment</b></p><p><span>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement.</span></p><p><span>To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.</span></p><h3><b>Who is this course for?</b></h3><p><span>Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality.</span></p><p><span>Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject.</span></p><h3><b>This lesson is ideal for:</b></h3><ul><li><span>Customer Service Assistants</span></li><li><span>Customer Service Representatives</span></li><li><span>Call Center Agents</span></li><li><span>Small Business Owners</span></li><li><span>Sales Assistants</span></li></ul>					</div>
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				<h3>Course Content</h3>

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					<td colspan="4">Telephone Skills Training</td>
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					<td>Module One - Getting Started</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Two - Aspects of Phone Etiquette</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td><i></i></td>
					<td>Module Three - Using Proper Phone Language</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td>Module Four - Eliminate Phone Distractions</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Five - Inbound Calls</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Six - Outbound Calls</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Seven - Handling Rude or Angry Callers</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td>Module Eight - Handling Interoffice Calls</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Nine - Handling Voicemail Messages</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Ten - Methods of Training Employees</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Twelve - Wrapping Up</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td colspan="4">Mock Exam</td>
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					<td>Mock Exam - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Final Exam</td>
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					<td>Final Exam - Telephone Skills Training</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td>Assignment - Telephone Skills Training</td>
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					<td><span><i></i> 2 days, 10 hours</span></td>
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					<td colspan="4">Order Your Certificate</td>
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					<td>Order your Certificate QLS</td>
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					<td><span><i></i> 00:00:00</span></td>
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			<h2>Frequently Asked Questions</h2>
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                                    Are there any prerequisites for taking the course?
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                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
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                                    Can I access the course at any time, or is there a set
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                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
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                                    How long will I have access to the course?
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                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
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                                    Is there a certificate of completion provided after
                                    completing the course?
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                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
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                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
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                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
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                                    How do I track my progress in the course?
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                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
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                                    What if I have technical issues or difficulties with the
                                    course?
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                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
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Certificate in Education & Training (CET)

Sheffield

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Empower your team to handle calls with confidence &amp; professionalism.</span>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">In today&#39;s business environment, successful client interaction is crucial for improving your companies brand reputation.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our 1-day Telephone Skills Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">



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<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discover a new call <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">process</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to professionally answer <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">inbound</strong> &amp; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">outbound</strong> calls.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain best practice <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">listening</strong> techniques.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">rapport</strong> and satisfy customers&rsquo; needs quickly.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to effectively <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">close</strong> the call.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain a fresh approach to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">succeed</strong> in customer service.</li></ul>
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<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span></h2><div fr-original-style="" style="box-sizing: border-box;">Designed by expert trainers, our Telephone Skills Training Course is perfect for</div>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All Customer Facing Employees</li>
<li fr-original-style="" style="box-sizing: border-box;">Front Line Staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Administrators</li>
<li fr-original-style="" style="box-sizing: border-box;">Supervisors</li>
<li fr-original-style="" style="box-sizing: border-box;">Team Leaders</li>
<li fr-original-style="" style="box-sizing: border-box;">Managers</li></ul>
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<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 9:30am to 4:30pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>

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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Looking to Train Your Team?</span></strong></h2>Good news, we charge a &#39;fixed day rate&#39; price.
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<br fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Training Courses for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" id="isPasted" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">Request Course Brochure &nbsp;&gt;</a>
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Live And Learn Consultancy

Customer Care

Telehandler

Know Your Customer (KYC)

Customer Relations

Telesales

Customer Experience Management

Our 1-day Telephone Skills Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

Telephone Skills Training - Customer Care

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Telephone Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of effective telephone communication in professional settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the key components of telephone etiquette and communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Preparing for a Phone Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Planning and organizing information before making or receiving a call.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips for creating a professional and welcoming atmosphere.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Answering Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Techniques for answering calls with confidence and professionalism.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Proper phone etiquette during the initial moments of a conversation.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conducting a Business Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for maintaining clarity and professionalism during business discussions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective communication skills for conveying information and understanding the caller&#39;s needs.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Handling Difficult Situations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and managing challenging scenarios during phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and de-escalation techniques.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Holding and Transferring Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Guidelines for placing calls on hold and transferring them seamlessly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Minimizing disruptions and maintaining a positive caller experience.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Ending the Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gracefully concluding phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recap of important information and next steps.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquette for Customer Service:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the unique aspects of providing excellent customer service over the phone.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and addressing customer concerns professionally.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Best Practices of Telephone Etiquette:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring advanced techniques for enhancing phone communication skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Incorporating effective listening, tone, and language choices.</li></ul></li></ol>

Conflict Resolution

Professional Development

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

<p><strong>***3-in-1 Premium Bundle***</strong></p><p>Our extensive <strong>Executive PA</strong> course is developed thoroughly for you to indulge and learn all Executive PA topics with utmost clarity and thorough explanation.</p><p>This Executive PA course includes not only one course but <strong>THREE</strong> courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Executive PA with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Executive PA topic but are too busy to go to a class, then enrol in this course and you are sorted!</p><p>Our in-depth course has no time limit and can be accessed from anywhere in the world.</p><p>You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! <strong>So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are!</strong></p><p><strong>The following courses will not only fast-track your career but also make it even more rewarding:</strong></p><ul><li><strong>Course 01: </strong>Personal Assistant</li><li><strong>Course 02: </strong>Minute Taking Administrator</li><li><strong>Course 03: </strong>Document Control</li></ul><p><strong><strong>Learning Outcome</strong></strong></p><p>From this interactive <strong>Executive PA </strong>course, you will be able to:</p><ul><li>Deep dive into the basics of Executive PA.</li><li>Learn how to improve your skills in general.</li><li>Increase your ability to reason and solve problems.</li><li>Utilise the Executive PA to boost output.</li><li>Gain confidence and clarity in your communication.</li><li>Explore different career routes in this field.</li></ul><p>This comprehensive three-in-one<strong> Executive PA </strong>course equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Executive PA course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team.</p><p><strong>Course Curriculum:</strong></p><ul><li>Business Telephone Skills</li><li>Mail Services and Shipping</li><li>Organising Meeting and Conferences</li><li>Business Writing Skills</li><li>Effective Planning and Scheduling</li><li>Preparation for Minute Taking</li><li>The Meeting Structure</li><li>Minute Meeting, Decision and Action</li><li>Document Control Lifecycle</li><li>Document Control Strategies and Instruments</li><li>Quality Assurance and Controlling Quality of Documents<strong><br /></strong></li></ul><p>And many more...</p><p><strong>Show off your new skills with a certificate of completion - </strong></p><p><strong>Digital Certificate: </strong></p><ul><li>CPD Accredited : £4.99 (For Each)</li></ul><p><strong>Hardcopy:</strong></p><ul><li>For Each Hardcopy Certificate: £9.99 (FREE UK Delivery)</li><li>For Each Hardcopy Transcript: £9.99</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        35 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive<strong> three-in-one </strong>bundled <strong>Executive PA</strong> course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No previous knowledge is required to enrol in this training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive bundle<strong> Executive PA</strong> course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas:</p><ul><li>Personal Executive Assistant</li><li>Personal Concierge</li><li>Executive Assistant</li><li>Support Secretary</li><li>Office Assistant</li><li>Office Manager</li><li>Receptionist</li></ul>
                        </div>

NextGen Learning

PA : Telephone Skills, Business Writing, Minute Taking, Microsoft Office, Document Control

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth &pound;160 as a Gift - Enrol Business Administration Now</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hi, business enthusiast! When you&#39;re establishing a new business, what&#39;s the first thing you want to know? It&#39;s undoubtedly the golden rule for running a thriving business! So be your own boss and learn the tips and tricks of becoming a successful entrepreneur with the help of this comprehensive Business Administration course in a smoother, flexible way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrolling in this Business Administration course is a terrific way to dip your toes into the world of business direction and see whether it&#39;s right for you. Knowledge in business direction courses can help you prepare for a range of careers with above-average development potential. Health care management, business management, finance, accounting, and marketing are all areas where business direction skills are required. And to equip you with the most comfortable and rich learning experience possible, the bundle is structured into multiple in-depth courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Courses are included in this Bundle:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: </strong>Business Administration Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02: </strong>Employment Law Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03: </strong>Introduction to Accounting</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 04: </strong>Level 3 Xero Training</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 05: </strong>Business Analysis Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 06: </strong>GDPR</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 07: </strong>Level 3- Project Management<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 08: </strong>Customer Relationship Management<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 09:</strong>Team Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 10: </strong>Effective Communication Skills Diploma</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 11: </strong>Professional Bookkeeping Course</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">The comprehensive Business Administration course will enable you to- </em></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Acquaint yourself on how to represent your boss and company to bring your success to new heights.</li><li fr-original-style="" style="box-sizing: border-box;">Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management.</li><li fr-original-style="" style="box-sizing: border-box;">Strengthen your business writing skills, communication skills and telephone skills.</li><li fr-original-style="" style="box-sizing: border-box;">Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual.</li><li fr-original-style="" style="box-sizing: border-box;">Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to apply broad management knowledge in real-world scenarios.</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to handle mail services and shipping and travel related arrangements skillfully.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Curriculum:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: Business Administration Level 3</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Representing Your Boss and Company</li><li fr-original-style="" style="box-sizing: border-box;">Skills of an Effective Administrator</li><li fr-original-style="" style="box-sizing: border-box;">Business Writing Skills</li><li fr-original-style="" style="box-sizing: border-box;">Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;">Business Telephone Skills</li><li fr-original-style="" style="box-sizing: border-box;">Mail Services and Shipping</li><li fr-original-style="" style="box-sizing: border-box;">Travel Arrangements</li><li fr-original-style="" style="box-sizing: border-box;">Organising Meetings and Conferences</li><li fr-original-style="" style="box-sizing: border-box;">Time Management</li><li fr-original-style="" style="box-sizing: border-box;">Record Keeping and Filing Systems</li><li fr-original-style="" style="box-sizing: border-box;">Effective Planning and Scheduling</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">---------------Other Courses Are---------------</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 02: Employment Law Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 03: Introduction to Accounting</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 04: Level 3 Xero Training</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 05: Business Analysis Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 06: GDPR</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 07: Level 3- Project Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 08: Customer Service Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 09:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 10: Effective Communication Skills Diploma</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 11: Professional Bookkeeping Course</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my Certificate?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PDF Certificate: Free (Previously it was &pound;6*11 = &pound;66)</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hard Copy Certificate: Free (For The Title Course: Previously it was &pound;10)</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">P.S. The delivery charge inside the U.K. is &pound;3.99 and the international students have to pay &pound;9.99.</p><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        110 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone from any background can enrol in this Business Administration bundle.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Business Administration course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completing this course bundle, you may pursue the following career paths:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Business administrator (&pound;20,000 - &pound;30,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Business analyst (&pound;25,000 - &pound;35,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Project manager (&pound;30,000 - &pound;40,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Customer service representative (&pound;20,000 - &pound;25,000 per year)</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2>

                        <div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            Included
        </p>
            <div fr-original-style="" style="box-sizing: border-box;"> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will get the Hard Copy certificate for the title course (<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Administration Level 3</strong>) absolutely Free! Other Hard Copy certificates are available for &pound;10 each. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note: The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> </div>

                        </div>

Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Business Administration Now
Hi, business enthusiast! When launching a new venture, understanding the fundamentals of Business Administration is crucial to your success. What’s the first thing you need to know? It’s the golden rule for running a thriving business! Embark on your journey to becoming a successful entrepreneur with the Business Administration Level 3 Diploma. This comprehensive course offers an in-depth exploration of Business Administration, providing you with the essential skills and knowledge to excel in various business settings.
Enrolling in this Business Administration course is an excellent way to gain a solid foundation in business management and direction. Discover how effective business administration can pave the way for a range of careers with strong growth potential. Whether you're interested in health care management, business management, finance, accounting, or marketing, the skills you acquire will be invaluable in navigating these fields.
Our structured bundle includes multiple in-depth courses designed to offer a rich and flexible learning experience. By immersing yourself in this comprehensive Business Administration program, you'll be well-prepared to take on diverse business challenges and make informed decisions. Start your journey today and equip yourself with the expertise needed for a successful career in Business Administration.
Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card.
Courses are included in this Bundle:
Course 01: Business Administration Level 3
Course 02: Employment Law Level 3
Course 03: Introduction to Accounting
Course 04: Level 3 Xero Training
Course 05: Business Analysis Level 3
Course 06: GDPR
Course 07: Level 3- Project Management
Course 08: Customer Relationship Management
Course 09:Team Management
Course 10: Effective Communication Skills Diploma
Course 11: Professional Bookkeeping Course



Key Features of the Course
FREE Business Administration Level 3 Diploma CPD-accredited certificate
Get a free student ID card with Business Administration Level 3 Diploma training (£10 applicable for international delivery)
Lifetime access to the Business Administration Level 3 Diploma course materials
The Business Administration Level 3 Diploma program comes with 24/7 tutor support
Get instant access to this Business Administration Level 3 Diploma course
Learn Business Administration Level 3 Diploma training from anywhere in the world
The Business Administration Level 3 Diploma training is affordable and simple to understand
The Business Administration Level 3 Diploma training is entirely online



Learning Outcomes
Acquaint yourself on how to represent your boss and company to bring your success to new heights.
Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management.
Strengthen your business writing skills, communication skills and telephone skills.
Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual.
Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation.
Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions.
Demonstrate the ability to apply broad management knowledge in real-world scenarios.
Learn how to handle mail services and shipping and travel related arrangements skillfully.



Course Curriculum:
Course 01: Business Administration Level 3
Representing Your Boss and Company
Skills of an Effective Administrator
Business Writing Skills
Communication Skills
Business Telephone Skills
Mail Services and Shipping
Travel Arrangements
Organising Meetings and Conferences
Time Management
Record Keeping and Filing Systems
Effective Planning and Scheduling
---------------Other Courses Are---------------
Course 02: Employment Law Level 3
Course 03: Introduction to Accounting
Course 04: Level 3 Xero Training
Course 05: Business Analysis Level 3
Course 06: GDPR
Course 07: Level 3- Project Management
Course 08: Customer Service Management
Course 09:
Course 10: Effective Communication Skills Diploma
Course 11: Professional Bookkeeping Course
How will I get my Certificate?
After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.
PDF Certificate: Free (Previously it was £6*11 = £66)
Hard Copy Certificate: Free (For The Title Course: Previously it was £10)
P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.
 CPD 
110 CPD hours / points  Accredited by CPD Quality Standards



 Who is this course for? 
Anyone from any background can enrol in this Business Administration bundle.



 Requirements 
This Business Administration course has been designed to be fully compatible with tablets and smartphones.



 Career path 
Upon completing this course bundle, you may pursue the following career paths:
Business administrator (£20,000 - £30,000 per year)
Business analyst (£25,000 - £35,000 per year)
Project manager (£30,000 - £40,000 per year)
Customer service representative (£20,000 - £25,000 per year)



 Certificates 
Certificate of completion
 Digital certificate - Included 
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Business Administration Level 3 Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

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					<div><p>Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin &amp; Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment.</p><p>Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration &amp; Receptionism!</p></div>
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							<i></i>						</span>
										<span>Manage schedules and bookings and arrange travel and events.</span>
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							<i></i>						</span>
										<span>Follow best practices for phone, mail, filing, and other administrative duties.</span>
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							<i></i>						</span>
										<span>Represent the company and assist management professionally. Implement time management and organisational strategies effectively.</span>
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							<i></i>						</span>
										<span>Implement time management and organisational strategies effectively.</span>
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										<span>Apply business writing principles through correspondence and other documents.</span>
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					<div><p><span>This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin &amp; Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
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			<h2>Details
</h2>		</div>
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			<h4>Perks of Learning with IOMH</h4>  		</div>
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										<span>One-to-one support from a dedicated tutor throughout your course.</span>
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							<i></i>						</span>
										<span>Study online - whenever and wherever you want.</span>
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							<i></i>						</span>
										<span>Instant Digital/ PDF certificate</span>
									</li>
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											<span>
							<i></i>						</span>
										<span>100% money back guarantee</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>12 months access</span>
									</li>
						</ul>
				</div>
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			<h4>Process of Evaluation</h4>  		</div>
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					<div><p>After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.</p></div>
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			<h4>Certificate of Achievement</h4>  		</div>
				</div>
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					<div><p><span>After completing the </span><b>Office Admin &amp; Receptionist course</b><span>, you will receive your</span><b> CPD-accredited Digital/PDF Certificate for £5.99. </b><span>To get the </span><b>hardcopy certificate for £12.99, </b><span>you must also pay the shipping charge of just</span><b> £3.99 (UK) and £10.99 (International).</b></p></div>
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				<div>
			<h4>Who Is This Course for?</h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>School Leavers: Eager to kickstart your professional journey? Build a strong foundation with industry-relevant skills and knowledge. </span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Upskillers: Looking to add polish and efficiency to your existing skillset? This course empowers you to take your career to the next level.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Ambitious Individuals: Whether you dream of climbing the corporate ladder or setting up your office, this course provides the tools to succeed.</span>
									</li>
						</ul>
				</div>
				</div>
				<div>
				<div>
			<h4>Requirements</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin &amp; Receptionist course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
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			<h4>Career Path</h4>  		</div>
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					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Receptionist - £18K to £22K per year.</span>
									</li>
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											<span>
							<i></i>						</span>
										<span> Administrative Assistant - £20K to £28K per year.</span>
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											<span>
							<i></i>						</span>
										<span>Executive Assistant - £25K to £40K per year.</span>
									</li>
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							<i></i>						</span>
										<span>Office Manager - £28K to £45K per year.</span>
									</li>
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										<span>Personal Assistant - £30K to £50K per year.</span>
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					<td colspan="4">Module 01: Introduction to Reception and Receptionist</td>
				</tr>
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					<td><i></i></td>
					<td>Module 01: Introduction to Reception and Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
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					<td colspan="4">Module 02: Business Telephone Skills</td>
				</tr>
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					<td><i></i></td>
					<td>Module 02: Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
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					<td colspan="4">Module 03: Representing Your Boss and Company</td>
				</tr>
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					<td><i></i></td>
					<td>Module 03: Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 04: Mail Services and Shipping </td>
				</tr>
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					<td><i></i></td>
					<td>Module 04: Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
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					<td colspan="4">Module 05: Travel Arrangements</td>
				</tr>
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					<td><i></i></td>
					<td>Module 05: Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 06: Organising Meeting and Conferences</td>
				</tr>
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					<td><i></i></td>
					<td>Module 06: Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Time Management</td>
				</tr>
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					<td><i></i></td>
					<td>Module 07: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
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					<td colspan="4">Module 08: Record Keeping and Filing Systems</td>
				</tr>
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					<td><i></i></td>
					<td>Module 08: Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Business Writing Skills</td>
				</tr>
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					<td><i></i></td>
					<td>Module 09: Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10 :Organisational Skills</td>
				</tr>
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					<td><i></i></td>
					<td>Module 10 :Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Communication Skills</td>
				</tr>
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					<td><i></i></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Effective Planning and Scheduling</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13: Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:39:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Invoicing/Petty Cash</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 15: Business Environment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 15: Business Environment</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Office Admin &amp; Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

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						</div>

Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin & Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment.
Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration & Receptionism!
You will Learn The Following Things:
Demonstrate effective communication and customer service skills required of a receptionist.
Manage schedules and bookings and arrange travel and events.
Follow best practices for phone, mail, filing, and other administrative duties.
Represent the company and assist management professionally. Implement time management and organisational strategies effectively.
Implement time management and organisational strategies effectively.
Apply business writing principles through correspondence and other documents.
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin & Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details

Perks of Learning with IOMH
One-to-one support from a dedicated tutor throughout your course.
Study online - whenever and wherever you want.
Instant Digital/ PDF certificate
100% money back guarantee
12 months access
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
After completing the Office Admin & Receptionist course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International).
Who Is This Course for?
Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments.
School Leavers: Eager to kickstart your professional journey? Build a strong foundation with industry-relevant skills and knowledge.
Upskillers: Looking to add polish and efficiency to your existing skillset? This course empowers you to take your career to the next level.
Ambitious Individuals: Whether you dream of climbing the corporate ladder or setting up your office, this course provides the tools to succeed.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin & Receptionist course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
Receptionist - £18K to £22K per year.
Administrative Assistant - £20K to £28K per year.
Executive Assistant - £25K to £40K per year.
Office Manager - £28K to £45K per year.
Personal Assistant - £30K to £50K per year.
 Course Curriculum

Module 01: Introduction to Reception and Receptionist			
	Module 01: Introduction to Reception and Receptionist		00:29:00
Module 02: Business Telephone Skills			
	Module 02: Business Telephone Skills		00:21:00
Module 03: Representing Your Boss and Company			
	Module 03: Representing Your Boss and Company		00:25:00
Module 04: Mail Services and Shipping			
	Module 04: Mail Services and Shipping		00:26:00
Module 05: Travel Arrangements			
	Module 05: Travel Arrangements		00:22:00
Module 06: Organising Meeting and Conferences			
	Module 06: Organising Meeting and Conferences		00:19:00
Module 07: Time Management			
	Module 07: Time Management		00:25:00
Module 08: Record Keeping and Filing Systems			
	Module 08: Record Keeping and Filing Systems		00:24:00
Module 09: Business Writing Skills			
	Module 09: Business Writing Skills		00:25:00
Module 10 :Organisational Skills			
	Module 10 :Organisational Skills		00:19:00
Module 11: Communication Skills			
	Module 11: Communication Skills		00:19:00
Module 12: Customer Service			
	Module 12: Customer Service		00:22:00
Module 13: Effective Planning and Scheduling			
	Module 13: Effective Planning and Scheduling		00:39:00
Module 14: Invoicing/Petty Cash			
	Module 14: Invoicing/Petty Cash		00:20:00
Module 15: Business Environment			
	Module 15: Business Environment		00:19:00
Assignment			
	Assignment - Office Admin & Receptionist		00:00:00

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