Name: Digital Mindset in Financial Organizations: On-Demand
Price: 650 GBP
Availability: InStock

<p>Aspiring educators, do you want to enhance your knowledge and skills in education and training? Look no further than our ATHE Level 3 Award in Education and Training - AET, which is regulated by Ofqual. This comprehensive course will equip you with the fundamental principles and practices of teaching, including planning, delivering, and assessing learning sessions. But that's not all! Our bundle also includes five CPD accredited courses that have similar topics to the AET course and will enhance your knowledge in education and training even further.</p><p>By completing these courses, you will gain a deeper understanding of education and training principles, particularly in early childhood education. You will be equipped with a range of teaching techniques and strategies, as well as the knowledge and skills to develop and deliver effective lesson plans.</p><p>If you want to gain a solid foundation in education and training, our ATHE Level 3 Award in Education and Training - AET is the perfect place to start. By completing this course and the five CPD accredited courses, you will gain an in-depth understanding of teaching principles and techniques, as well as the skills and knowledge to develop and deliver effective lesson plans. With our flexible online learning platform and experienced tutors, you can study at your own pace and achieve your career goals in education and training.</p><p>The regulated qualification package includes the following:</p><ul><li><strong>Qualification Specification</strong></li><li><strong>Support Materials </strong></li><li><strong>24/7 access to the Course Library</strong></li><li><strong>Assessment Guidance</strong></li><li><strong>Tutor Support</strong></li><li><strong>On-Demand Customer Service</strong></li><li><strong>Assignment, Observation, and Report Templates. </strong></li></ul><p>These additional benefits ensure that you have all the necessary resources and support to complete your qualification.</p><p>The qualification number for the <strong>ATHE Level 3 Award in Education and Training - AET (Formerly PTLLS)</strong> is <strong>601/8383/X</strong>. The total credit value offered by this qualification is <strong>12 </strong>credits. The normal age range for this qualification's learners is <strong>19 and above. </strong></p><p>By enrolling, learners will also be able to develop study skills like critical thinking, planning, organising, research, analysis, reflection and IT skills. Individual learners will be able to identify their strengths while improving areas that need more attention.</p><p><strong>Learning Outcome for the CPD Course Bundle: </strong></p><ul><li>Understand the principles of primary teaching and the importance of creating a safe and engaging learning environment for children.</li><li>Apply Montessori teaching methods to early childhood education, promoting self-directed learning and individualized instruction.</li><li>Implement phonics instruction in early years settings, promoting early literacy skills and supporting struggling readers.</li><li>Recognize the benefits of play in early childhood learning and develop strategies for integrating play into the curriculum.</li><li>Understand the theories and practices of education and pedagogy, including different learning styles and instructional approaches.</li><li>Develop lesson plans and instructional materials that incorporate these principles and methods, adapting to diverse learners and settings.</li><li>Identify and apply best practices for assessment and evaluation of student learning, providing constructive feedback and support for student progress.</li></ul><p><strong>Curriculum Breakdown of ATHE Level 3 Award in Education and Training</strong></p><ul><li><strong>Unit 01: </strong>Understanding Roles, Responsibilities and Relationships in Education and Training Self-Assessment Grid</li><li><strong>Unit 02: </strong>Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training</li><li><strong>Unit 05: </strong>Understanding Assessment in Education and Training</li></ul><p><strong>Guided Learning Hours(GLH) - 73</strong></p><p><strong>Total Qualification Time(TQT) - 120</strong></p><p><strong>Further Progression for ATHE Level 3 Award in Education and Training:</strong></p><p>Upon successfully completing a Level 3 qualification in Education and Teaching, learners have several progression opportunities available. They may choose to advance to:</p><ul><li>The Level 4 Certificate in Education and Training</li><li>The Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice</li><li>Other related education and training qualifications</li></ul><p><strong>CPD Courses in this bundle are:</strong></p><ul><li>Primary Teaching</li><li>Montessori Education for Early Childhood</li><li>Phonics in Early Years Settings</li><li>Impact of Play on Early Childhood Learning</li><li>Education and Pedagogy</li></ul><p>This course bundle covers a range of topics that are essential for those who want to excel in early childhood education and primary teaching. The Primary Teaching course covers the core principles of teaching and classroom management, including effective communication with parents and other stakeholders. Montessori Education for Early Childhood provides an overview of the Montessori method and how it can be applied in the classroom. Phonics in Early Years Settings covers the importance of phonics and how to teach it effectively. The Impact of Play on Early Childhood Learning explores the role of play in children's learning and development. Finally, Education and Pedagogy provides a broad overview of educational theory, including how to create effective lesson plans and assess student progress. Together, these courses provide a comprehensive understanding of early childhood education and primary teaching, and equip learners with the skills and knowledge they need to succeed in these fields.</p><p><strong>Assessment</strong></p><p>For the <strong>ATHE Level 3 Award in Education and Training - AET (Formerly PTLLS)</strong>, learners will have to prepare written assignments for knowledge-based units and show practical demonstrations or submit observation reports for Competence/Skill-Based units.</p><p>All evidence will be initially assessed by a qualified assessor and further assessed by an Internal Quality Assurer (IQA) to ensure that all the learning outcomes of the qualification are properly accomplished by the learner.</p><p>At the end of each CPD-accredited course in this bundle, there are quizzes and assignments which will test the learner's knowledge and help them to remember the most important information. After completion, a learner can order either a PDF or Hard-copy Certificate for a predetermined price for every course. <strong>Certification</strong></p><p>After completing the assessment, learners will receive a prestigious <strong>ATHE</strong> certificate that has been approved by <strong>The Office of Qualifications and Examinations Regulation (Ofqual)</strong>. This certificate holds a <strong>Level 3</strong><strong> status in the Regulated Qualifications Framework (RQF).</strong></p><p>This is an impressive achievement that hiring managers hold in high regard, and they actively seek candidates who possess RQF qualifications on their resumes. So, not only will you gain valuable knowledge and skills in education and training, but you'll also boost your employability with a sought-after certification!</p><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Entry Requirements for ATHE Level 3 Award in Education and Training:</strong></p><p>For learners who have recently engaged in education or training, the entry profile typically consists of one of the following:</p><ul><li>You must be over the age of 18</li><li>5 or more GCSEs at grades C and above</li><li>Other equivalent international qualifications</li><li>You must also have an appropriate standard of English, Maths and IT</li><li>For whom English is not their first language, IELTS 5.5 or an approved equivalent is recommended</li></ul>
                        </div>

One Education

Education and Training Level 3 (RQF) with Primary Teaching Course

General Admission

<p>Are you looking to pursue a career in teaching or education? Do you want to enhance your skills and knowledge in this field and make yourself more employable? If so, the ATHE Level 3 Award in Education and Training (AET), formerly known as PTLLS, is the perfect course for you.</p><p>Regulated by Ofqual, the AET is a highly respected qualification that provides an excellent introduction to teaching and training. This course is designed to equip you with the skills and knowledge you need to become a confident and effective teacher or trainer in any setting.</p><p>The AET course covers a wide range of topics, including the roles, responsibilities and boundaries of a teacher or trainer, planning and delivering inclusive teaching and learning, assessment and evaluation, and the use of resources and technology in teaching. You will also learn about the different learning styles and needs of your learners and how to adapt your teaching to meet these needs.</p><p>In addition to the AET course, this bundle also includes five CPD accredited courses that will further enhance your knowledge and skills in the field of health and social care.</p><p>This bundle offers an excellent opportunity for anyone looking to pursue a career in teaching or education, as well as those already working in the field who want to enhance their skills and knowledge. With the AET qualification and five CPD accredited courses, you will have a comprehensive understanding of teaching and education, as well as specialised knowledge in education and training. Enrol now and take the first step towards your career goals!</p><p>The regulated qualification package includes the following:</p><ul><li><strong>Qualification Specification</strong></li><li><strong>Support Materials </strong></li><li><strong>24/7 access to the Course Library</strong></li><li><strong>Assessment Guidance</strong></li><li><strong>Tutor Support</strong></li><li><strong>On-Demand Customer Service</strong></li><li><strong>Assignment, Observation, and Report Templates. </strong></li></ul><p>These additional benefits ensure that you have all the necessary resources and support to complete your qualification.</p><p>The qualification number for the <strong>ATHE Level 3 Award in Education and Training - AET (Formerly PTLLS)</strong> is <strong>601/8383/X</strong>. The total credit value offered by this qualification is <strong>12 </strong>credits. The normal age range for this qualification's learners is <strong>19 and above. </strong></p><p>By enrolling, learners will also be able to develop study skills like critical thinking, planning, organising, research, analysis, reflection and IT skills. Individual learners will be able to identify their strengths while improving areas that need more attention.</p><p><strong>Learning Outcome for the CPD Course Bundle: </strong></p><ul><li>Understand the roles, responsibilities and boundaries of a teacher or trainer in various educational settings, including early years, primary and special educational needs (SEN) settings.</li><li>Plan and deliver inclusive teaching and learning sessions that meet the needs of a diverse range of learners, including those with communication and sensory needs.</li><li>Apply different teaching techniques and strategies, including play-based learning and phonics teaching, to engage and support learners of all ages and abilities.</li><li>Demonstrate effective behaviour management strategies and techniques in the classroom, including techniques for supporting learners with challenging behaviour and SEN.</li><li>Evaluate the effectiveness of their teaching and learning sessions, using a range of assessment techniques and tools to monitor learner progress and adapt teaching approaches as needed.</li><li>Understand the principles of child development and the Early Years Foundation Stage (EYFS) framework, and how these can be applied in early years settings to promote positive learning outcomes for young children.</li><li>Communicate effectively with learners, colleagues and other stakeholders in educational settings, including parents and carers, to promote positive relationships and effective collaboration.</li></ul><p><strong>Curriculum Breakdown of ATHE Level 3 Award in Education and Training</strong></p><ul><li><strong>Unit 01: </strong>Understanding Roles, Responsibilities and Relationships in Education and Training Self-Assessment Grid</li><li><strong>Unit 02: </strong>Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training</li><li><strong>Unit 05: </strong>Understanding Assessment in Education and Training</li></ul><p><strong>Guided Learning Hours(GLH) - 73</strong></p><p><strong>Total Qualification Time(TQT) - 120</strong></p><p><strong>Further Progression for ATHE Level 3 Award in Education and Training:</strong></p><p>Upon successfully completing a Level 3 qualification in Education and Teaching, learners have several progression opportunities available. They may choose to advance to:</p><ul><li>The Level 4 Certificate in Education and Training</li><li>The Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice</li><li>Other related education and training qualifications</li></ul><p><strong>CPD Courses in this bundle are:</strong></p><ul><li>EYFS Teaching Diploma</li><li>Teaching Assistant</li><li>Primary Teacher</li><li>Phonics Teaching Diploma</li><li>SEN Teaching Assistant</li></ul><p>This comprehensive course bundle covers a range of topics and skills relevant to anyone interested in pursuing a career in education or looking to enhance their existing skills in this field. The bundle includes courses in EYFS Teaching Diploma, Teaching Assistant, Primary Teacher, Phonics Teaching Diploma and SEN Teaching Assistant. Topics covered include the roles and responsibilities of a teacher or trainer, inclusive teaching and learning, behaviour management, assessment and evaluation, child development and the Early Years Foundation Stage (EYFS) framework, phonics theory and techniques, and supporting learners with special educational needs (SEN), communication and sensory needs. Upon completion of this course bundle, learners will have developed a range of practical skills and specialised knowledge that will enhance their employability and career prospects in the field of education.</p><p><strong>Assessment</strong></p><p>For the ATHE Level 3 Award in Education and Training - AET (Formerly PTLLS), learners will have to prepare written assignments for knowledge-based units and show practical demonstrations or submit observation reports for Competence/Skill-Based units.</p><p>All evidence will be initially assessed by a qualified assessor and further assessed by an Internal Quality Assurer (IQA) to ensure that all the learning outcomes of the qualification are properly accomplished by the learner.</p><p>At the end of each CPD-accredited course in this bundle, there are quizzes and assignments which will test the learner's knowledge and help them to remember the most important information. After completion, a learner can order either a PDF or Hard-copy Certificate for a predetermined price for every course.</p><p><strong>Certification</strong></p><p>After completing the assessment, learners will receive a prestigious <strong>ATHE</strong> certificate that has been approved by <strong>The Office of Qualifications and Examinations Regulation (Ofqual)</strong>. This certificate holds a <strong>Level 3</strong><strong> status in the Regulated Qualifications Framework (RQF).</strong></p><p>This is an impressive achievement that hiring managers hold in high regard, and they actively seek candidates who possess RQF qualifications on their resumes. So, not only will you gain valuable knowledge and skills in education and training, but you'll also boost your employability with a sought-after certification!</p><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Entry Requirements for ATHE Level 3 Award in Education and Training:</strong></p><p>For learners who have recently engaged in education or training, the entry profile typically consists of one of the following:</p><ul><li>You must be over the age of 18</li><li>5 or more GCSEs at grades C and above</li><li>Other equivalent international qualifications</li><li>You must also have an appropriate standard of English, Maths and IT</li><li>For whom English is not their first language, IELTS 5.5 or an approved equivalent is recommended</li></ul>
                        </div>

Education and Training Level 3 (RQF) with EYFS Teaching Course

<p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);">his course will start by making it very clear exactly what we mean by customer service, and why it&rsquo;s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.</p><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approved by CPD &ndash; Duration 75 mins* &ndash; &pound;42.00</strong></p><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><h1 style="color: var(--nv-text-color) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--nv-text-color) !important;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Business Skills</span></h1><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><img src="https://images.cademy.co.uk/be568c43-a268-45c7-8fca-c3c11d4612c0/ef61a8e4-e5dc-4b69-adfb-797f8d7b333c/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"></p><div style="color: rgb(43, 43, 43); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(43, 43, 43);"><div style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><div style="color: rgb(43, 43, 43); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><figure fr-original-style="" style="box-sizing: border-box;"><div tabindex="0" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></figure></div><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);">You would think that one-on-one training would cost a fortune and be time-consuming to organise. Well, it isn&rsquo;t! Our one-on-one tutor led interactive online training goes at precisely the pace required by each individual. It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that&rsquo;ll be retained and applied to keep your business safe and compliant.</p><p style="color: rgb(43, 43, 43); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);">At a fraction of the cost and fraction of management time than you&rsquo;d expect, this business skills online training has the added bonus of a minimal loss of productivity because it&rsquo;s really efficient and flexible.</p><h3 style="color: rgb(43, 43, 43); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);">Please note that listed course prices do not include VAT.</h3><div style="color: rgb(43, 43, 43); box-sizing: border-box;" fr-original-style=" color: rgb(43, 43, 43);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Alcohol Personal Licence Holder</li><li fr-original-style="" style="box-sizing: border-box;">Anti Harassment and Bullying</li><li fr-original-style="" style="box-sizing: border-box;">Anti-Bribery and Corruption</li><li fr-original-style="" style="box-sizing: border-box;">Anti-Money Laundering</li><li fr-original-style="" style="box-sizing: border-box;">Conflict Resolution in the Workplace</li><li fr-original-style="" style="box-sizing: border-box;">Customer Service</li><li fr-original-style="" style="box-sizing: border-box;">Cyber Security</li><li fr-original-style="" style="box-sizing: border-box;">Developing Good Employee Relations</li><li fr-original-style="" style="box-sizing: border-box;">Developing Teamwork</li><li fr-original-style="" style="box-sizing: border-box;">Disciplinary Procedures</li><li fr-original-style="" style="box-sizing: border-box;">Drug and Alcohol Awareness</li><li fr-original-style="" style="box-sizing: border-box;">Effective Delegation</li><li fr-original-style="" style="box-sizing: border-box;">Equality, Diversity and Discrimination</li><li fr-original-style="" style="box-sizing: border-box;">Facebook for Business</li><li fr-original-style="" style="box-sizing: border-box;">Introducing GDPR</li><li fr-original-style="" style="box-sizing: border-box;">Introduction to Emotional Intelligence</li><li fr-original-style="" style="box-sizing: border-box;">Leadership Skills</li></ul><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Licensed Premises Staff Training</li><li fr-original-style="" style="box-sizing: border-box;">LinkedIn for Business</li><li fr-original-style="" style="box-sizing: border-box;">Managing Meetings</li><li fr-original-style="" style="box-sizing: border-box;">Managing Sickness and Absence</li><li fr-original-style="" style="box-sizing: border-box;">Negotiation</li><li fr-original-style="" style="box-sizing: border-box;">Objective Setting</li><li fr-original-style="" style="box-sizing: border-box;">Presentation Skills</li><li fr-original-style="" style="box-sizing: border-box;">Project Management</li><li fr-original-style="" style="box-sizing: border-box;">Sales Skills</li><li fr-original-style="" style="box-sizing: border-box;">Search Engine Optimisation for Business</li><li fr-original-style="" style="box-sizing: border-box;">Sexual Harassment in the Workplace</li><li fr-original-style="" style="box-sizing: border-box;">Social Media for Business</li><li fr-original-style="" style="box-sizing: border-box;">Stress Management</li><li fr-original-style="" style="box-sizing: border-box;">The Principles of Performance Management</li><li fr-original-style="" style="box-sizing: border-box;">Time Management</li><li fr-original-style="" style="box-sizing: border-box;">Twitter for Business</li></ul></div>

Wimbledon Training Services

Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

<p>Did you know that only 42% of businesses make it past the first five years of operation? With such a high failure rate, it's important to have the right skills and knowledge to succeed in the competitive world of entrepreneurship.</p><p>That's where our Entrepreneurship with Skills for Business Level 2 (RQF) bundle comes in. This comprehensive course package includes the NCFE Level 2 Diploma in Skills for Business, a regulated qualification recognised by Ofqual and the British Government.</p><p>The <strong>NCFE Level 2 Diploma in Skills for Business</strong> is acknowledged as a regulated qualification that satisfies national criteria for education and training by Ofqual and the British Government.</p><p>Once you have completed the NCFE Level 2 Diploma in Skills for Business, you will have the skills and knowledge needed to take on a range of roles in the business world. Whether you are looking to start your own business, join an existing company or pursue further education, this course will give you the tools you need to succeed.</p><p>But that's not all - you'll also gain access to five additional CPD-accredited courses, covering everything from mastering entrepreneurship to business law. With this bundle, you'll be equipped with the tools and expertise needed to take your business ideas to the next level and ensure long-term success.</p><p>The regulated qualification package includes the following:</p><ul><li><strong>Qualification Specification</strong></li><li><strong>Support Materials </strong></li><li><strong>24/7 access to the Course Library</strong></li><li><strong>Assessment Guidance</strong></li><li><strong>Tutor Support</strong></li><li><strong>On-Demand Customer Service</strong></li><li><strong>Assignment, Observation, and Report Templates. </strong></li></ul><p>These additional benefits ensure that you have all the necessary resources and support to complete your qualification.</p><p>The qualification number for the <strong>NCFE Level 2 Diploma in Skills for Business </strong>is <strong>601/2624/3</strong>. The total credit value offered by this qualification is <strong>48</strong> credits. The normal age range for this qualification's learners is <strong>16 and above. </strong></p><p>By enrolling, learners will also be able to develop study skills like critical thinking, planning, organising, research, analysis, reflection and IT skills. Individual learners will be able to identify their strengths while improving areas that need more attention.</p><p>So, why wait? Don't become another statistic in the business world. Invest in yourself and your future with our Entrepreneurship with Skills for Business Level 2 (RQF) bundle today.</p><p><strong>Learning Outcome for the CPD Course Bundle:</strong></p><ul><li>Gain a deep understanding of the fundamental principles of entrepreneurship and how to apply them in the real world.</li><li>Develop the skills needed to successfully launch and grow a new business venture.</li><li>Learn how to think like an entrepreneur and develop an innovative mindset to identify new opportunities.</li><li>Acquire the knowledge and techniques required for effective venture capital fundraising and investment banking.</li><li>Master the essential legal principles and practices needed to operate a successful business.</li><li>Develop a comprehensive understanding of the various aspects involved in starting and running a successful business.</li><li>Expand your knowledge of business startup strategies and tactics to achieve long-term success.</li></ul><p><strong>Curriculum Breakdown of NCFE Level 2 Diploma in Skills for Business:</strong></p><ul><li><strong>Unit 01:</strong> Business culture and responsibilities</li><li><strong>Unit 02: </strong>Deliver customer service in a business environment</li><li><strong>Unit 03: </strong>Produce documents in a business environment</li><li><strong>Unit 04: </strong>Solve problems in a business environment</li><li><strong>Unit 05: </strong>Work with others in a business environment</li><li><strong>Unit 06: </strong>Communicate in a business environment</li></ul><p><strong>Guided Learning Hours(GLH) -</strong><strong>360</strong></p><p><strong>Total Qualification Time(TQT) -</strong><strong>480</strong></p><p><strong>Further Progression for NCFE Level 2 Diploma in Skills for Business:</strong></p><p>Upon completion of this qualification, learners may advance to the following:</p><ul><li>Level 3 Diploma in Skills for Business (various pathways)</li><li>Level 3 Applied General Certificate in Business and Enterprise</li><li>Level 3 Diploma in Customer Service</li><li>Level 3 Diploma in Management Skills and Knowledge</li></ul><p><strong>CPD Courses in this bundle are:</strong></p><ul><li>Mastering Entrepreneurship</li><li>Business Startup</li><li>Entrepreneurial Mindset</li><li>Investment Banking: Venture Capital Fundraising for Startups</li><li>Business Law</li></ul><p>Our Entrepreneurship with Skills for Business Level 2 (RQF) bundle includes five additional CPD-accredited courses that cover a wide range of topics essential for any budding entrepreneur. These courses will provide you with the knowledge and skills required to excel in today's competitive business landscape.</p><p>From mastering the fundamental principles of entrepreneurship to developing a strong entrepreneurial mindset, you'll learn how to turn your business ideas into reality. You'll also gain an in-depth understanding of the various legal and financial aspects involved in starting and running a successful business. Additionally, our courses cover the essential strategies and tactics needed for effective business startup and long-term growth.</p><p><strong>Assessment</strong></p><p>For the <strong>NCFE Level 2 Diploma in Skills for Business</strong>, learners will have to prepare written assignments for knowledge-based units and show practical demonstrations or submit observation reports for Competence/Skill-Based units.</p><p>All evidence will be initially assessed by a qualified assessor and further assessed by an Internal Quality Assurer (IQA) to ensure that all the learning outcomes of the qualification are properly accomplished by the learner.</p><p>At the end of each CPD-accredited course in this bundle, there are quizzes and assignments which will test the learner's knowledge and help them to remember the most important information. After completion, a learner can order either a PDF or Hard-copy Certificate for a predetermined price for every course.</p><p><strong>Certification</strong></p><p>After completing the assessment, learners will receive a prestigious <strong>NCFE </strong>certificate that has been approved by <strong>The Office of Qualifications and Examinations Regulation (Ofqual)</strong>. This certificate holds a Level 2 status in the <strong>Regulated Qualifications Framework (RQF)</strong>.</p><p>This is an impressive achievement that hiring managers hold in high regard, and they actively seek candidates who possess RQF qualifications on their resumes. So, not only will you gain valuable knowledge and skills in business, but you'll also boost your employability with a sought-after certification!</p><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Entry Requirements for NCFE Level 2 Diploma in Skills for Business:</strong></p><p>There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they've already achieved a Level 1 qualification.</p><p>The NCFE Level 2 Diploma in Skills for Business is designed for learners aged 16 and above.</p>
                        </div>

Entrepreneurship with Skills for Business Level 2 (RQF) Course

<p>Feeling Stuck in Your Career? The Sales, Marketing, Business Development and Customer Service Bundle is Your Skill-Building Solution. This exceptional collection of <strong>30 premium courses</strong> is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Business Development, Sales and Marketing bundle provides an engaging learning experience, helping you learn skills across various disciplines.</p><p>With Sales, Marketing, Business Development and Customer Service Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Business Development, Sales and Marketing,bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set.</p><p>By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Sales, Marketing, Business Development and Customer Service bundle on your job life and career growth!</p><p><strong>This Sales, Marketing, Business Development and Customer Service Bundle Comprises the Following CPD Accredited Courses:</strong></p><ul><li><strong>Course 01</strong>: SALES</li><li><strong>Course 02</strong>: Marketing Principles</li><li><strong>Course 03</strong>: Marketing Strategies for Business</li><li><strong>Course 04</strong>: NLP For Sales, Persuasion &amp; Influence</li><li><strong>Course 05</strong>: Sales Negotiation Training Course</li><li><strong>Course 06</strong>: The Ultimate Sales Training Blueprint: How To Master Sales</li><li><strong>Course 07</strong>: Sales Training: Master Your Sales Pitch</li><li><strong>Course 08</strong>: Salesforce Heroku Masterclass</li><li><strong>Course 09</strong>: Cold Call to Boost Sales</li><li><strong>Course 10</strong>: Marketing Secrets for High Sales</li><li><strong>Course 11</strong>: How To Build Sales Funnels With Click Funnels</li><li><strong>Course 12</strong>: Creating Highly Profitable Sales Funnels</li><li><strong>Course 13</strong>: Learn to Create A Selling Strategy that Drives Sales</li><li><strong>Course 14</strong>: Know the Selling Strategies that Boost Customer Acquisition</li><li><strong>Course 15</strong>: Increase Your Sales Through a Profitable Pricing Strategy</li><li><strong>Course 16</strong>: Commercial law</li><li><strong>Course 17</strong>: The #1 LinkedIn Marketing &amp; Sales Lead Generation Blueprint</li><li><strong>Course 18</strong>: Learn Business Development &amp; Sales from A-Z</li><li><strong>Course 19</strong>: 10 Sales Secrets for Success</li><li><strong>Course 20</strong>: KYC</li><li><strong>Course 21</strong>: Customer Relationship Management (CRM)</li><li><strong>Course 22</strong>: Phone-Based Customer Service</li><li><strong>Course 23</strong>: Get a Job in Sales: Your Fast Track to Career Success</li><li><strong>Course 24</strong>: Sales Analysis in Excel</li><li><strong>Course 25</strong>: New Functions in Microsoft Excel 2021</li><li><strong>Course 26</strong>: Career Development Plan Fundamentals</li><li><strong>Course 27</strong>: CV Writing and Job Searching</li><li><strong>Course 28</strong>: Learn to Level Up Your Leadership</li><li><strong>Course 29</strong>: Networking Skills for Personal Success</li><li><strong>Course 30</strong>: Ace Your Presentations: Public Speaking Masterclass</li></ul><p><strong>What will make you stand out?</strong></p><p>Upon completion of this online Sales, Marketing, Business Development and Customer Service Bundle, you will gain the following:</p><ul><li>CPD QS Accredited Proficiency with this Business Development, Sales and Marketing,   Bundle </li><li>After successfully completing the Business Development, Sales and Marketing,  bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of learning materials of this Business Development, Sales and Marketing,  Bundle</li><li>The online test with immediate results </li><li>You can study and complete the Business Development, Sales and Marketing,  bundle at your own pace.</li><li>Study for the Business Development, Sales and Marketing,  bundle using any internet-connected device, such as a computer, tablet, or mobile device.</li></ul><p>The  Sales, Marketing, Business Development and Customer Service bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development.</p><p>Advance the future of learning with the  Business Development, Sales and Marketing,  bundle, a comprehensive, complete collection of 30 courses. Each course in the Business Development, Sales and Marketing,  bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience.</p><p>Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the  Business Development, Sales and Marketing,  bundle offers the flexibility and convenience to learn at your own pace. Make the  Business Development, Sales and Marketing,  package your trusted partner in your lifelong learning journey.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Sales, Marketing, Business Development and Customer Service is perfect for:</p><ul><li>Expand your knowledge and skillset for a fulfilling career with the Business Development, Sales and Marketing,  bundle.</li><li>Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Business Development, Sales and Marketing,  bundle.</li><li>Discover your passion or explore new career options with the diverse learning opportunities in the Business Development, Sales and Marketing,  bundle.</li><li>Learn on your schedule, in the comfort of your home - the Business Development, Sales and Marketing,  bundle offers ultimate flexibility for busy individuals.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Business Development, Sales and Marketing,  bundle.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Compliance Central

Sales, Marketing, Business Development and Customer Service

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 3 day practical course (taken in professional beauty salon) designed to show You how to carry out manicures. This course is designed for complete beginners, who wish to learn from basic to professional most popular nail art techniques to start Your career as nail technicians. It is also good to refresh knowledge and learn new techniques for those of You that are already in business.</p><h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">This nail technician course includes:</h1> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Organizing your work place</li><li fr-original-style="" style="box-sizing: border-box;">Health and safety at the work place</li><li fr-original-style="" style="box-sizing: border-box;">Customer service</li><li fr-original-style="" style="box-sizing: border-box;">Nail anatomy</li><li fr-original-style="" style="box-sizing: border-box;">Skin anatomy and skin care</li><li fr-original-style="" style="box-sizing: border-box;">Nail health</li><li fr-original-style="" style="box-sizing: border-box;">Tools for nails&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Product description used for nail&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Nail extension methods using gel and acrylic</li><li fr-original-style="" style="box-sizing: border-box;">Manicure</li><li fr-original-style="" style="box-sizing: border-box;">Nail extension technique using gel</li><li fr-original-style="" style="box-sizing: border-box;">Infill&nbsp;gel tips</li><li fr-original-style="" style="box-sizing: border-box;">Nail decoration setting</li><li fr-original-style="" style="box-sizing: border-box;">Nail extension technique using acrylic</li><li fr-original-style="" style="box-sizing: border-box;">Infill&nbsp;acrylic nails</li><li fr-original-style="" style="box-sizing: border-box;">Gel nail and acrylic nail removal techniques</li></ul>&nbsp; &nbsp; &nbsp; &nbsp;  &nbsp; &nbsp;<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Earn your certificate!</h1>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<div data-packed="true" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">After completion of this nail technician course, you will receive a Penelope Academy ABT accredited certificate.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Graduates from this nail training course can begin working as professional nail technicians using their Penelope Academy certificate. Students can develop their skills further by progressing onto our other nail courses.</strong></p></div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<div data-appear-animation="fadeInUp" data-appear-animation-delay="300" fr-original-style="" style="box-sizing: border-box;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="https://penelope-academy.co.uk/product/nail-technician-course/#cart" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</div><div data-vc-full-width="true" data-vc-full-width-init="true" data-vc-parallax="2" data-vc-parallax-image="https://penelope-academy.co.uk/wp-content/uploads/2019/04/penelope-ltd-bg-03..jpg" fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Practical Training!</h2></header><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">90% of the course consists of practical training, as we believe that practice makes perfect!</strong></h2><h1 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h1><h1 fr-original-style="" style="box-sizing: border-box;">Information:</h1>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We will provide you with all the necessary products and tools for nail training.</p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Students will receive a manual to keep.</p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please note: all students will be working on models. You will need to bring a model along with you to the training.&nbsp;</p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you cannot find anyone to work with, you will need to let us know 1 week before the course so that we can arrange a model.</p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We provide a friendly, intimate atmosphere for all students to enjoy.</p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<h1 fr-original-style="" style="box-sizing: border-box;">Requirements:</h1>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The minimum age for entry to this course is 18 years.</p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no additional requirements to enter this course</p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</section></div>

Penelope Academy

Manicure

Beauty Specialist

Health & Beauty

Beauty Academy

Nail Extension

Beauty & Makeup

Beauty Therapist

Nail Technician

Gel Nail Technician

Beauty Teaching

Beauty

Beauty Therapy

This 3 day practical course (taken in professional beauty salon) designed to show You how to carry out manicures. This course is designed for complete beginners, who wish to learn from basic to professional most popular nail art techniques to start Your career as nail technicians. It is also good to refresh knowledge and learn new techniques for those of You that are already in business.

Nail Technician Course Level 1

<p>Are you looking to improve your customer service skills and knowledge? Look no further than our course bundle, which includes four courses that will help you become a customer service expert. This bundle includes a QLS-endorsed diploma in <strong>Customer Service Advisor at Level 5</strong>, as well as three CPD-accredited courses in Phone-Based Customer Service, Know Your Customer (KYC), and Customer Relationship Management.</p><p>The QLS endorsement is a mark of high quality and excellence in the UK, recognised and accepted by industry experts and recruiters. This means that you can trust the content of the Diploma in Customer Service Advisor to provide you with the skills and knowledge necessary to excel in customer service.</p><p>The <strong>Phone-Based Customer Service</strong> course is designed to build upon the knowledge gained from the Diploma in Customer Service Advisor, specifically in the area of phone-based customer service. This course will teach you how to communicate effectively and efficiently over the phone, as well as how to handle difficult customers and resolve their issues.</p><p>The <strong>Know Your Customer (KYC)</strong> course will expand your knowledge of identifying and verifying customers. You will learn about the KYC policy, its importance, and how to implement it. This course will teach you how to identify potential risks and ensure compliance with regulatory requirements.</p><p>The <strong>Customer Relationship Management</strong> course will help you understand the importance of building relationships with customers. You will learn how to manage and maintain customer relationships, as well as how to use customer data to improve business performance.</p><p>By completing these four courses, you will gain a deep understanding of customer service and develop a range of skills to excel in your career. Invest in yourself and your career with our customer service course bundle.</p><p><strong>Learning Outcomes</strong></p><p>Upon completion of this course bundle, you will be able to:</p><ul><li>Understand the principles of customer service and the importance of customer satisfaction</li><li>Develop effective communication skills for phone-based customer service</li><li>Understand the importance of KYC and regulatory compliance</li><li>Learn how to build and maintain strong customer relationships</li><li>Develop problem-solving skills to resolve customer issues</li><li>Learn how to use customer data to improve business performance</li><li>Develop a strong understanding of customer service strategy and how it contributes to overall business success</li></ul><p>With the knowledge and skills gained from these courses, you can excel in your current role or explore new opportunities in customer service and sales. Sign up today and take the first step towards becoming a customer service expert.</p><p><strong>Curriculum for Diploma in Customer Service Advisor at QLS Level 5</strong></p><p><strong>Module 01: </strong></p><ul><li>Understanding Customer Service</li><li>Identifying Customer Expectations</li><li>Providing Excellent Customer Service</li></ul><p><strong>Module 02:</strong></p><ul><li>Focusing on Your Customer</li><li>Customer Service and the Telephone</li><li>Handling Complaints</li><li>Enduring Stress</li></ul><p><strong>Module 03:</strong></p><ul><li>Communication Skills</li><li>Dealing With Challenges Assertively</li><li>Seven Steps to Customer Problem Solving</li></ul><p><strong>Module 04:</strong></p><ul><li>Six Critical Elements</li><li>Understanding Leadership</li><li>Five Practices of Leadership</li></ul><p><strong>Module 05:</strong></p><ul><li>Asking the Right Questions</li><li>Close with Vocals</li><li>Cold and Warm Calls</li></ul><p><strong>Module 06:</strong></p><ul><li>Checklist for Success</li><li>Customer Relationship Management</li><li>Requirement Driven Product Selection</li></ul><p><strong>Module 07:</strong></p><ul><li>Getting Started</li><li>Peer Training</li><li>Learn to Listen</li><li>How to Build Rapport</li></ul><p>This course bundle covers a range of topics related to customer service, including the principles of customer service, phone-based customer service, Know Your Customer (KYC) policies, and customer relationship management. By completing this bundle, learners will develop a deep understanding of customer service and gain a range of skills to excel in their careers. They will learn how to communicate effectively with customers over the phone, handle difficult situations, and build strong customer relationships. They will also learn how to use customer data to improve business performance and become experts in customer service strategy. Completing this bundle will open up new opportunities for career advancement and success in the customer service industry.</p><p><strong>Assessment</strong></p><p>There are <strong>assignments and quizzes </strong>at the end of the courses to test the learners' knowledge and deepen their understanding. Learners will need to obtain <strong>60% marks </strong>to pass the assessments. After successful completion of the assessment of each course, learners will be eligible for certificates. The <strong>QLS certificate</strong><strong>is included in the bundle price</strong>, and learners can also claim their CPD-accredited certificate for a predetermined price.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive course bundle is perfect for the following:</p><ul><li>Customer service representatives</li><li>Sales and marketing professionals</li><li>Small business owners</li><li>Anyone looking to develop or enhance their customer service skills</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion of this course bundle, you can pursue a variety of rewarding career paths, such as:</p><ul><li>Customer Service Representative: £17,000 - £23,000</li><li>Customer Service Manager: £25,000 - £40,000</li><li>Sales Manager: £30,000 - £60,000</li><li>Business Development Manager: £35,000 - £70,000</li></ul><p>Note: Salaries listed are approximate and may vary depending on experience, location, and industry.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>Learners will qualify for the highly sought-after <strong>QLS Endorsed Certificate</strong> after successfully passing the assessment at the conclusion of each endorsed course.</p><p>The Quality Licence Scheme is a credible and renowned endorsement that marks high quality and excellence in the UK. It is well accepted and recognised by industry experts and recruiters.</p><p>Learners who purchase this bundle will receive Hard-copy QLS Certificate at their doorstep!</p> </div>

                        </div>

Customer Service Advisor Level 5 - QLS Endorsed Course

<h2>Digital Mindset in Financial Organizations: On-Demand</h2>
<p>This seminar presents the challenges, benefits, and pitfalls of digital transformation forfend tech companies, wealth management, and relationship management. We will also take a quick look into the future that digital transformation can bring to financial organizations.</p><h3>What You Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Understand the impact that digital is making on the economy and on customer expectations in the financial services marketplace</li>
<li>Assess the nature and drivers of the digital transformation</li>
<li>Understand digital change and definition of transformation and the challenge of digitalization on new banking business models, bundling and unbundling services, and disruptive financial technologies</li>
<li>Evaluate digital transformation successes and failures in the financial services world</li>
<li>Understand how digitalization affects high net worth clients, their access, loyalty, and use of digitalization in their banking and investments</li>
<li>Develop an awareness of technology change and trends in banking and financial technology to meet the challenges of customer service and financial technology in the future</li>
</ul><section>
                    <h3>Getting Started</h3><h3>Foundation Concepts: Digital Transformation</h3><ul><li>What is "New" about Digitalization?</li><li>Driving Forces</li><li>Digital Transformation Successes</li></ul><h3>Digital Transformation and the High-Value Client</h3><ul><li>Digital Wealth Management</li><li>Omnichannel Concept</li><li>Pathway to Digital Wealth Data Transformation</li></ul><h3>Digital Technologies and Relationship Management</h3><ul><li>Relationship Management</li><li>The Evolution of Touch Points</li><li>The human factor in Digital Transformations</li></ul><h3>Financial Technology Trends</h3><ul><li>Big Data and Analytics</li><li>Other Major Trends</li><li>Preview of Coming Attractions</li></ul>


                </section>

IIL Europe Ltd

Digital Mindset in Financial Organizations: On-Demand

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Online Course Marketing

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Service Design Courses (SDC)

Professional Skills Course (PSC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
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							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
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							</p><p><strong>By the end of the course, delegates will have:</strong></p>

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<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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