Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.
Mental Health "First Aid" Training
Mediation and Conflict Course
Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success.
This interactive course has been designed to help participants manage their time more efficiently and to develop the skills for effective workplace planning