2382 Courses in Edinburgh

* Handset Training on Yealink & Fanvil handsets * 3CX Web Client User Training * 3CX Phone App * iOS & Android Mobile Apps * Voicemail User  * Receptionist/Switchboard * Supervisor/Agent * 3CX Web Client Admin Training (FREE/SMB/STARTUP) * 3CX Management Console Admin Training (PRO/ENT) * 3CX CFD (Call Flow Designer) **Coming soon! * XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

* 78, 79, 88 and 99 series Handsets & Voicemail * Cisco Call Manager (CCM) & Self Care Portal * Jabber * WebEx Meetings * WebEx Training Centre * WebEx Events Centre * Attendant Console Standard and Advanced Console (ARC) * UCCX/UCCE and Finesse Agent & Supervisor * CUIC Reporting

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system.     Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively.      System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. -------------------------------------------------------------------------------- FULL DAY EXAMPLE:  9:30 - 16:00 Day Structure  09:30 - 10:45  Handset & VM session for up to 8 people 10:45 - 12:00   Handset & VM session for up to 8 people 12:00 - 12:45  Lunch  12:45 - 14:00  Handset & VM session for up to 8 people 14:00 - 15:15   Handset & VM session for up to 8 people 15:15 - 16:30   Handset & VM session for up to 8 people -------------------------------------------------------------------------------- HALF DAY EXAMPLE:  9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard.  SUPER USERS AND TRAIN THE TRAINER SESSIONS Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

* Polycom Handsets and Voicemail * Soft Client * Horizon Collaborate Desktop and Mobile App * Receptionist Console * Integrator * Agent Client * Supervisor Client * Akixi Reporting * Horizon Contact Agent * Horizon Contact Supervisor * Horizon Contact Admin * User Web Portal * User Admin Portal

* All i-series handsets & 90 series handsets and Voicemail * UCE/UCS Softphone * UCE/UCS Mobile Apps iOS & Android * iPECS ONE Softphone & Mobile Apps iOS & Android * Phonelink  * User Web Portals (Cloud and UCP) * Cloud Manager Web Portal/UCP Admin tool * Cloud and UCP Attendant Consoles * iCalls (Tollring) Call Centre product

* Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail * Workplace Attendant Console and One-X Attendant Console  * One-X Portal and Video Soft phone / One X Communicator * One-X Mobile/ Preferred Mobile * IX Workplaces and Mobile App * Agent and CMS Supervisor * ASA – Avaya Site Administrator Tool * AACC Administrator, Supervisor and Agent

* Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail * One X Communicator * One-X Mobile * IX Workplace Desktop and Mobile App * Web Conferencing Collaboration * System Administration Training up to Release 11 * Voicemail Pro Administration Training * ACCS Agent, Supervisor and Administration Training * XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

ARE YOU CONFIDENT YOUR ORGANISATION COULD COPE IF A BAD NEWS STORY WENT VIRAL AND YOU WERE BESIEGED BY THE MEDIA? Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages? Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can: * Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter * Train your PR team to manage communications during an unfolding crisis * Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency * Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include: * How a crisis can escalate in seconds * How journalists respond to bad news stories * How to develop effective key messages & write holding statements * How to manage your social media * How to take control of an interview and get your message across * How to handle press conferences and doorsteps VENUE We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

CHAIRING OR FACILITATING A PANEL DISCUSSION IS A PARTICULAR SKILL. When many experts and specialists in their field are asked to do this, they discover that it is not as easy as they imagined. Pitching and introducing the session, involving everyone, promoting audience engagement, dealing with difficult panellists and ending the discussion can all be a challenge for inexperienced facilitators. Our panel facilitation training workshop focuses on providing delegates with the techniques and confidence they need to chair panel debates effectively. It is delivered by BBC presenter Martine Croxall and is highly interactive, blending theory with practical exercises. During the course, you will learn: 1. the best way to prepare, including audience analysis and research 2. how to pitch a panel 3. how to introduce a panel 4. how to involve everyone in the discussion 5. the best way to promote audience engagement 6. how to deal with difficult panellists 7. how to end a discussion Each delegate will have the chance to chair a panel discussion, with the other delegates and Martine playing different roles as panellists.

WHETHER YOU HAVE TO CHAIR A MEETING, PITCH A PROPOSAL OR SPEAK AT A CONFERENCE YOU NEED GOOD COMMUNICATION AND PRESENTATION SKILLS. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A TYPICAL COURSE CAN COVER: * Recognising the strengths of your own communication style * Using the different elements of voice and body language effectively * Conquering your nerves and use body language to your advantage * Pitching presentations so they meet your audiences’ needs * Structuring a presentation so the audience is engaged from start to finish * Using visual aids * Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. VENUE We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.