Name: Customer Experience Manager Diploma - CPD Certified
Price: 279 GBP
Availability: InStock

Loughborough

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			<p>Hiring the right staff is one of the most important management and HR skills and it is critical to get it right.  This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.</p>
			<div><i></i> 4 Hours</div>
			<div><i></i>  £378.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><p>This practical and highly interactive workshop will cover best practice interview techniques and will help participants choose the best candidate for every job they need to fill. It will consider the key steps in the selection process focusing on the face-to-face interview and how to ensure that this is conducted in the best possible way and yields positive results.</p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><p>This workshop covers the following:</p>
<ul>
<li>Understanding yourself and the effect you have on others</li>
<li>Best/worst interview practice</li>
<li>The selection process</li>
<li>Your interview style</li>
<li>Trust and credibility</li>
<li>Stages of the interview</li>
<li>Interview 'tool kit'</li>
<li>Behavioural and competency based interviews</li>
<li>Getting under the skin of the candidate</li>
</ul>
<p><b>What will this course help me do: learning outcomes?</b></p>
<p>As a result of taking this course, you will:</p>
<ul>
<li>Learn how to apply behavioural and competency based techniques in order to make better decisions on applicants</li>
<li>Increase awareness of how effective body language and non-verbal communication impact your interviews</li>
<li>Understand the interview process and through exercises and role playing learn how to make your interviews truly effective</li>
<li>Build confidence in your interview skills and develop your <i>Internal Coach</i> to 'course correct' on-the-spot for excellent interview results</li>
</ul>
<p></p>
	
		<h3>Target Student</h3>
		<p></p><p>This course is designed for anyone who wants to improve their interviewing skills and in particular for managers and HR people who regularly conduct interviews or for those who are new to the role.  It is also helpful for those new to interviewing.</p>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Hiring the right staff is one of the most important management and HR skills and it is critical to get it right.  This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.

Interview Skills

General Admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the modern world, competition is fierce, and the need for specialized knowledge and skills is more important than ever. To achieve success and secure your future, it&#39;s crucial to develop your expertise and stay up-to-date with the latest industry trends. That&#39;s why we&#39;re excited to offer Listening Masterclass course, a training program designed to equip you with the knowledge and tools you need to excel in your chosen field.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our team of industry experts has meticulously crafted this Listening Masterclasscourse to cover all the essential topics and more, providing you with the tools you need to succeed. Whether you&#39;re a beginner or an experienced professional, this Listening Masterclasscourse is designed to be accessible to everyone, with small modules that are easy to understand.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Additionally, you&#39;ll have access to tutor support via live chat or email throughout the course. This ensures that you can get help with any questions or challenges you may face along the way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completion of the Listening Masterclasscourse, you&#39;ll have the knowledge and confidence to stand out to employers in the Personal Development industry and related fields. You&#39;ll be well-equipped to advance your career and increase your earning potential significantly.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Don&#39;t miss this opportunity to invest in your future. Enrolling in this Listening Masterclass course is a smart investment in your personal and professional growth, and it will open up new opportunities for career advancement.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">So, take the first step towards achieving your goals by enrolling in the Listening Masterclass course today. For a detailed breakdown of the specific modules covered in the course, please see the description section below.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Learning Points of </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listening Masterclass</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explore a diverse range of aspects of this field after the successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">Get inside-out knowledge on Listening Masterclass topics from the industry experts</li><li fr-original-style="" style="box-sizing: border-box;">Acquire skills that will help you to explore many opportunities</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why iBeauty is Your Best Choice</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key Features of Listening Masterclass On The Go:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Immersive course materials (i.e. videos, presentations and explanatory figures.) of the course</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive course design for the course</li><li fr-original-style="" style="box-sizing: border-box;">On-demand learning support</li><li fr-original-style="" style="box-sizing: border-box;">Freedom to study at your own pace</li><li fr-original-style="" style="box-sizing: border-box;">Availability of certificate upon successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">CPD accreditation Certificate</li><li fr-original-style="" style="box-sizing: border-box;">Content of the courses developed by Industry Experts</li><li fr-original-style="" style="box-sizing: border-box;">24x7 Tutor Support</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Listening Masterclass is designed to give our learners the best possible learning experience. Therefore, we&#39;ve broken up our course into bite-sized modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&acirc;&plusmn;&acirc;&plusmn; </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listening Masterclass</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course Curriculum </strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The detailed curriculum of the course is given below:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction to Listening Masterclass</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01: What are Good Listening Skills?</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What are Good Listening Skills? </li><li fr-original-style="" style="box-sizing: border-box;">Pay Attention </li><li fr-original-style="" style="box-sizing: border-box;">Show That You&#39;re Listening </li><li fr-original-style="" style="box-sizing: border-box;">Provide Feedback </li><li fr-original-style="" style="box-sizing: border-box;">Defer Judgment </li><li fr-original-style="" style="box-sizing: border-box;">Respond Appropriately </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02: Difference between Active and Passive Listening</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Difference Between Active and Passive Listening </li><li fr-original-style="" style="box-sizing: border-box;">What is Active Listening </li><li fr-original-style="" style="box-sizing: border-box;">What is Passive Listening? </li><li fr-original-style="" style="box-sizing: border-box;">How Non-verbal Cues Are a Part of Listening </li><li fr-original-style="" style="box-sizing: border-box;">Verbal Ques for Active Listening </li><li fr-original-style="" style="box-sizing: border-box;">How to Really Listen to Someone </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03: Difference between Listening and Hearing</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Difference between Listening and Hearing </li><li fr-original-style="" style="box-sizing: border-box;">Reasons We Hear What We Want To Hear </li><li fr-original-style="" style="box-sizing: border-box;">Difference between Listening and hearing </li><li fr-original-style="" style="box-sizing: border-box;">We Only Hear What We Want to Hear </li><li fr-original-style="" style="box-sizing: border-box;">Are You Really Listening, or Just Waiting to Talk? </li><li fr-original-style="" style="box-sizing: border-box;">How to Really Listen to Someone </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04: Ways to Improve Your Listening Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ways to Improve Your Listening Skills </li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate Your Listening Skills By Paraphrasing </li><li fr-original-style="" style="box-sizing: border-box;">Make Consistent Eye Contact </li><li fr-original-style="" style="box-sizing: border-box;">Ask Open Ended Questions </li><li fr-original-style="" style="box-sizing: border-box;">Show You&#39;re A Good Listener By Nodding </li><li fr-original-style="" style="box-sizing: border-box;">Listen To Understand </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05: Types of Listening</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Types of Listening </li><li fr-original-style="" style="box-sizing: border-box;">Appreciative Listening </li><li fr-original-style="" style="box-sizing: border-box;">Empathic Listening </li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive Listening </li><li fr-original-style="" style="box-sizing: border-box;">Discerning Listening </li><li fr-original-style="" style="box-sizing: border-box;">Evaluative Listening </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06: Benefits of Good Listening Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Benefits of Good Listening Skills </li><li fr-original-style="" style="box-sizing: border-box;">You Become a Better Student </li><li fr-original-style="" style="box-sizing: border-box;">You Become a Better Friend </li><li fr-original-style="" style="box-sizing: border-box;">People Will Perceive You as Intelligent and Perceptive </li><li fr-original-style="" style="box-sizing: border-box;">Help Your Public Speaking </li><li fr-original-style="" style="box-sizing: border-box;">Benefits of Listening </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07: Conclusion</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Review</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone with interest in Listening Masterclass will find this course valuable. Whether you are a student or an aspiring professional aiming to explore your opportunities in Personal Development sectors, then this course might just be the perfect opportunity for you.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
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                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no prior requirement or experience needed to enrol in our course. You only need the willingness to learn Listening Masterclass topics. You can access the course materials at any time with any internet-enabled device and keep developing.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
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                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete your Listening Masterclass course successfully and develop yourself to enhance your chances of succeeding in the Personal Development sectors and other relevant fields.</p>
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        </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> </div>

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Institute of Beauty & Makeup

Listening Skills

Professional Skills

Career Development

Personal Development

Active Listening

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Listening Masterclass

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			<h2>Overview</h2>		</div>
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							<p>Discover everything you need to know about the world of school management and administration needs with our School Administrator Certificate Training course. Start learning online today to gain your certification.</p>
<p><span>Through 11 in-depth modules, this course gives learners a detailed look at school administration in UK schools, giving learners an introduction to the profession, as well as a look at the specific types of school they could go on to </span><span>work for</span><span>. There's also a detailed look at topics covering the importance of creating a culture within the school and how to manage school premises effectively.</span></p>
<p><span>Packed with interactive content, this online course means learners can get qualified in as little as two hours. </span><span>The </span><span>content can be accessed from any internet-enabled device, meaning you can study when it's convenient for you.</span></p>						</div>
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			<h2> What You Will Learn
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			<h2>Skills You Will Gain</h2>		</div>
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			<h2>Who Is This Course For?</h2>		</div>
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			<p>This School Administrator Certificate Training course is ideal for anyone who wants to:</p>		</div>
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										<span>Gain a formal, accredited qualification to fast track their career</span>
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										<span>Learn more about the role of a School Administrator</span>
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										<span>Test their skills and knowledge to become a more competent professional</span>
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										<span>Change careers and move into the education sector</span>
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			<h2>Career Path</h2>		</div>
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			<p>This School Administrator Certificate Training course provides learners with the opportunities to explore professions like:
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			<h2> Why Choose Teachers Training
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			<p>Some of our features are:</p>		</div>
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										<span>This is a dedicated website for teaching</span>
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										<span>24/7 tutor support</span>
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										<span>Affordable price</span>
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										<span>Courses accredited by the UK's top awarding bodies</span>
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										<span>100% online </span>
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										<span>Flexible deadline</span>
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			<h2> Entry Requirements
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			<p>No formal entry requirements. You need to have:


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										<span>Passion for learning</span>
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										<span>A good understanding of the English language</span>
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										<span>Numeracy and IT</span>
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										<span>Desire for entrepreneurship </span>
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										<span>Over the age of 16.</span>
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			<h2>Assessment</h2>		</div>
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				<div>
				<div>
							<p>The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.</p><p>After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.</p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Certification</h2>		</div>
				</div>
				<div>
				<div>
							<p><strong>CPD Certification from The Teachers Training</strong></p><p>Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</p><ul><li>You can get your digital certificate (PDF) for £4.99 only</li><li>Hard copy certificates are also available, and you can get one for only £10.99</li><li>You can get both PDF and Hard copy certificates for just £12.99!</li></ul><p>The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
							</div><table width="100%">				<tbody><tr>
					<td colspan="4">Module 1: Introduction to School Administration</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to School Administration</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 2: Types of Schools in the UK </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Types of Schools In The UK</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 3: Workplace Development </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workplace Development</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 4: Creating and Maintaining a School Culture </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating and Maintaining a School Culture</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 5: Educational Administration and Management </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Educational Administration and Management</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 6: Safeguarding Students </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Safeguarding Students</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 7: Child Development</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Child Development</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Serious Behavioural Issues and Problems of Students </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Serious Behavioural Issues and Problems of Students</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 9: Managing School Premises</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing School Premises</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Safety and Maintenance As an Administrator</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Safety and Maintenance As an Administrator</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11:  Self-Management and Dealing with Stress</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Self-Management and Dealing with Stress</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - School Administrator Certificate Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - School Administrator Certificate Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Discover everything you need to know about the world of school management and administration needs with our School Administrator Certificate Training course. Start learning online today to gain your certification.
Through 11 in-depth modules, this course gives learners a detailed look at school administration in UK schools, giving learners an introduction to the profession, as well as a look at the specific types of school they could go on to work for. There’s also a detailed look at topics covering the importance of creating a culture within the school and how to manage school premises effectively.
Packed with interactive content, this online course means learners can get qualified in as little as two hours. The content can be accessed from any internet-enabled device, meaning you can study when it’s convenient for you.
Course Curriculum
Module 1: Introduction to School Administration
Module 2: Types of Schools in the UK
Module 3: Workplace Development
Module 4: Creating and Maintaining a School Culture
Module 5: Educational Administration and Management
Module 6: Safeguarding Students
Module 7: Child Development
Module 8: Serious Behavioural Issues and Problems of Students
Module 9: Managing School Premises
Module 10: Safety and Maintenance As an Administrator
Module 11: Self-Management and Dealing with Stress
What You Will Learn
Requirements and common tasks of a school administrator
The different types of school in the UK
How to enhance the learning experience
How to develop schools and teachers
Creating and maintaining a school’s culture
Child development
How to deal with behavioural issues
Skills You Will Gain
Communication skills
Curriculum development
Complaints handling
Student safeguarding
School premise management
Health and safety skills
Who Is This Course For?
This School Administrator Certificate Training course is ideal for anyone who wants to:
Gain a formal, accredited qualification to fast track their career
Learn more about the role of a School Administrator
Test their skills and knowledge to become a more competent professional
Change careers and move into the education sector
Career Path
This School Administrator Certificate Training course provides learners with the opportunities to explore professions like:
School administrator
College administrator
University administrator
Why Choose Teachers Training
Some of our features are:
This is a dedicated website for teaching
24/7 tutor support
Interactive Content
Affordable price
Courses accredited by the UK’s top awarding bodies
100% online
Flexible deadline
Entry Requirements
No formal entry requirements. You need to have:
Passion for learning
A good understanding of the English language
Numeracy and IT
Desire for entrepreneurship
Over the age of 16.
Assessment
The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.
After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.
Certification
CPD Certification from The Teachers Training
Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.
You can get your digital certificate (PDF) for £4.99 only
Hard copy certificates are also available, and you can get one for only £10.99
You can get both PDF and Hard copy certificates for just £12.99!
The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.


The Teachers Training

Educational Supervisor

Teacher Training

Education Management

Trainers Course

Gain the skills needed to excel as a school administrator. This certificate training covers essential topics in school management, communication, and leadership.

School Administrator Certificate Training

<h1 fr-original-style=" color: var(--thm-color-one);" id="isPasted" style="color: var(--thm-color-one); font-size: 2em; font-weight: 900; box-sizing: border-box;">Who is this Coach Training for?</h1><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Well Coach training&nbsp;can be for everyone and at the same time for the select few.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">It is for everyone that is driven by impact, a drive to change people&#39;s lives , who wants the Flexibility to grow a thriving business globally by just having a laptop/mobile.<br fr-original-style="" style="box-sizing: border-box;">Simply having a life of Freedom &amp; Purpose<br fr-original-style="" style="box-sizing: border-box;">at the same time it is for the few who are serious about their growth and about building a state of the art Coaching Business<br fr-original-style="" style="box-sizing: border-box;">It is perfect for those who want to step into their powerhouse!<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&nbsp;</p><h2 fr-original-style=" color: var(--thm-color-one);" style="color: var(--thm-color-one); box-sizing: border-box;">The Swift Shift Success Coaching Program brings you the best of the coaching practices into an Accredited Certification!!!!</h2><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">It is literally a deep dive into the amazing world of Coaching!</strong><br fr-original-style="" style="box-sizing: border-box;">&nbsp;</p><div fr-original-style="" style="box-sizing: border-box;" width="100%"><h1 fr-original-style=" color: var(--thm-color-one);" style="color: var(--thm-color-one); font-size: 2em; font-weight: 900; box-sizing: border-box;">PROGRAM&nbsp;STRUCTURE</h1></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Module 1 Life &amp; Executive Coaching Path (Level 1) 60 Hours training + 30 hours Practice&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">( 103 hours training &amp; 60 hours Practice)</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Coaching Trends (past, present and future)</li><li fr-original-style="" style="box-sizing: border-box;">Understanding Coaching Niches</li><li fr-original-style="" style="box-sizing: border-box;">Coaching Competencies covering the Art of Listening, questioning, Rapport, Feedback, Goal Setting....</li><li fr-original-style="" style="box-sizing: border-box;">Values in action</li><li fr-original-style="" style="box-sizing: border-box;">Understanding beliefs</li><li fr-original-style="" style="box-sizing: border-box;">A multitude of Coaching Models </li><li fr-original-style="" style="box-sizing: border-box;">Designing Alliance &amp; way forward</li><li fr-original-style="" style="box-sizing: border-box;">One on One Mentoring sessions (1)</li><li fr-original-style="" style="box-sizing: border-box;">Monthly Masterclasses &amp; Peer to Peer Coaching</li><li fr-original-style="" style="box-sizing: border-box;">and much more&nbsp;</li></ul></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This level qualifies you as a Success Coach :Life &amp; Executive &nbsp;Level 1 with the option to upgrade to <u fr-original-style="" style="box-sizing: border-box;"><span fr-original-style="color: rgb(226, 80, 65);" style="color: rgb(226, 80, 65); box-sizing: border-box;">Advanced Life &amp; Executive Coach</span></u><span fr-original-style="color: rgb(226, 80, 65);" style="color: rgb(226, 80, 65); box-sizing: border-box;"> </span>with additional 43 hours of deep dive into Executive &amp; Team Coaching as well additional Life Coaching Tools. &nbsp;You will need to add additional 30 hours of practice as well.&nbsp; So both levels your Certificate will be of 163 hours .</em></strong></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></em></strong></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span fr-original-style="color: rgb(41, 105, 176);" style="color: rgb(41, 105, 176); box-sizing: border-box;">THE INVESTMENT FOR LEVEL 1 VIRTUAL IS 1500 POUND ( 3 TO 5 HOURS PER WEEK)</span></em></strong></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><span fr-original-style="color: rgb(41, 105, 176);" style="color: rgb(41, 105, 176); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">THE INVESTMENT FOR LEVEL 1 SELF PACED LEARNING WITH 2 TOUCH UP CALLS IS 1000POUND</em></strong></span></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></em></strong></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Extra Paths:</em></strong></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Upgrade Option 1: Not included in the Investment Learning Module 2&nbsp;</em></strong><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NLP &amp; Neuroencoding tools for coaches (level 2)</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">24 hours</strong></em><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Uncovering the power of our mind</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Beliefs of Excellence</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">VAKOG systems</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Master your Communication</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Representational Systems&nbsp;</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">NLP Tools for Coaching &amp; personal Success</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Neuroencoding techniques</em></li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style=" color: rgb(65, 65, 65);" id="isPasted" style="color: rgb(65, 65, 65); font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Upgrade Option 2: Not included in the Investment&nbsp;</em></strong><em fr-original-style="" style="box-sizing: border-box;">Learning Module 3 Building a Successful Coaching Business (level 2)</em></strong><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">24 hours<br fr-original-style="" style="box-sizing: border-box;"></strong></em><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">The Journey of your business</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Coaching Business Model&nbsp;</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Business Saboteurs</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Ideal client &amp; niching</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Personal Branding</em></li><li fr-original-style="font-style: italic;" style="font-style: italic; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Program creation</em></li></ul></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><h1 fr-original-style=" color: var(--thm-color-one);" style="color: var(--thm-color-one); font-size: 2em; font-weight: 900; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">YES WE ARE DIFFERENT</em></h1></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This Coaching Program is unlike any other Coaching certification in the Market,<br fr-original-style="" style="box-sizing: border-box;">It gives you the exclusive opportunity to be qualified as an Executive &amp; Life Coach, as well as learn the NLP tools and the business building aspect.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">If you are starting your Coaching journey you can begin with the Executive &amp; Life Coaching Path 1,<br fr-original-style="" style="box-sizing: border-box;">then sharpen &nbsp;your skills to gain the NLP tools (Path 2) and Boost your Career by Path 3.<br fr-original-style="" style="box-sizing: border-box;">&nbsp;<br fr-original-style="" style="box-sizing: border-box;">If you are a graduate coach and you want to take your business to the next level you can either Choose to add to your toolbox the NLP tools&nbsp;Path 2 and the Building your Coaching business path 3 or any of them<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">You manage your learning and we are here to support with the best state of the art Coaching Program focusing&nbsp;on Life &amp; Executive Coaching<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">We don&#39;t only promise we over deliver and always.&nbsp;</em></p><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Success Coaching Program is a six months course with over 200 hours of study, practice,</strong> weekly sessions and a lot more<br fr-original-style="" style="box-sizing: border-box;">It is available in several formats, Self Study online or Virtual or Face to Face, Public or specifically inhouse.<br fr-original-style="" style="box-sizing: border-box;"></em><div fr-original-style="" style="box-sizing: border-box;" width="100%"><h1 fr-original-style=" color: var(--thm-color-one);" style="color: var(--thm-color-one); font-size: 2em; font-weight: 900; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Contact us now new cohort starting Soon</em></h1></div><div fr-original-style="" style="box-sizing: border-box;" width="100%"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">THE LOVE THAT OUR PARTNERS SHARE&nbsp;</strong><br fr-original-style="" style="box-sizing: border-box;">Few Testimonials&nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">"I am very grateful to be part of this powerful coaching course. I have never experienced real transformational magic like the one I am currently experiencing especially on a personal level. Pauline is very knowledgeable. She is tough but flexible. With the information she gives and the words she says, she managed to help me feel confident in myself and to challenge myself in order to start, step by step, my training toward the coaching journey. The course is very well structured and straightforward.<br fr-original-style="" style="box-sizing: border-box;">Thank you Pauline for your time and help always". <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Ghinwa Sabra - Educator&nbsp;</strong><br fr-original-style="" style="box-sizing: border-box;">"The course is extremely comprehensive and in-depth, incredibly valuable and practical; especially the balance of practical and theory. Pauline is highly engaging, knowledgeable, experienced and brought a broad skill set to the sessions which brought the material to life, making it practical and applicable. I was able to get out of my comfort zone, it was balanced with an energy that was light, humorous and encouraging but also weighty enough to recognise&nbsp;the responsibility we hold to our Coachees<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">. Pierre Rahi- Director of the Providence Hospital</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">"I have previously taken Life Coaching certification from another institute, however, after taking the course with Pauline, &nbsp;now I can clearly say that the real life Coaching techniques are being experienced and applied. Furthermore, it is not only about the curriculum, as we might find plenty online, but it&#39;s mostly about the attitude and way of delivering this workshop that leaves a great impact on the professional and personal aspects of the attendees.&nbsp;<br fr-original-style="" style="box-sizing: border-box;">Pauline is a live example of a human centered life/executive coach". <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Moustafa Tamimi - Human Development Trainer &amp; Mentor</strong><br fr-original-style="" style="box-sizing: border-box;">The Swiftshift Success coaching program is a very well designed program expertly delivered. It is an amazing combination of knowledge about coaching with the experience of working with others in a virtual environment which enables improvement and skills development. It has been a very positive experience and I have learned valuable coaching tools. LOVE IT! I highly recommend it to others interested in coaching &nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Maguy Salameh - Career Counselor&nbsp;</strong><br fr-original-style="" style="box-sizing: border-box;">"If you&rsquo;re looking for a life coaching course, then you&rsquo;ve come to the right place! In this course there is a lot of informations presented in a clear and simple way. Pauline is amazing! her energy will make you feel happy and the time will fly by.&nbsp;<br fr-original-style="" style="box-sizing: border-box;">The unique aspect of this course is the practice; there is a lot of practice that will boost your confidence as a coach, and you will form an incredible bond with the team.<br fr-original-style="" style="box-sizing: border-box;">This course is highly recommended!!" <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cynthia Chartouny - University Student</strong></em></div></div>

Swift Shift Coaching & Consultancy Ltd - Success Academy

Mindfulness

Life Coaching

Success

NLP Practitioner

Positive Psychology

Clarity

This Coaching Program is unlike any other Coaching certification in the Market,
It gives you the exclusive opportunity to be qualified as an Executive & Life Coach, as well as learn the NLP tools and the business building aspect.

Success Coaching Diploma

<div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This online course covers how technical communicators can use Generative Artificial Intelligence to help them:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be more efficient</li><li fr-original-style="" style="box-sizing: border-box;">Create better deliverables for their users</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We went through all the key stages in a technical writing project. At each step, we investigated whether AI tools like ChatGPT and Claude could make a Technical Writer&#39;s job easier and better. After a lot of research and testing, we ended up with the content for this course.</p>The course provides a framework that attendees can use to identify opportunities and best practices for integrating ChatGPT, Claude, LLaMA, and similar tools into their technical authoring processes &ndash; creating, managing, and delivering technical content.<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Why attend this course?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Integrating AI and natural language processing technologies promise to make Technical Writers more efficient and more effective at what they do.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By attending this course, you&rsquo;ll gain a better understanding of how generative AI can be used by technical communicators. You learn a framework you can use for using tools such as ChatGPT at the different stages of a technical writing project.</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Who is this course for?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for people who have some experience of technical writing, and who want to improve their skills.</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">What will I learn?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You&rsquo;ll learn and practice:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What are AI technologies and their relevance to technical writing?</li><li fr-original-style="" style="box-sizing: border-box;">Career opportunities and threats</li><li fr-original-style="" style="box-sizing: border-box;">How you can use AI at different stages of the documentation process. We cover topics such as planning, writing, reviewing, and production.</li><li fr-original-style="" style="box-sizing: border-box;">How to work more efficiently.</li><li fr-original-style="" style="box-sizing: border-box;">How to work more effectively.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course does not go into much detail about using generative AI to create images, audio or videos.</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Learning Materials</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course comprises online training modules (4.75 hours of video, plus handouts), which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is roughly equivalent to a 1.5 days long classroom course.</p><h3 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Examples</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The modules describe practical examples and techniques you can use right away.</p><h3 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Demonstrations</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The modules contain demonstrations of the techniques and tools when they&rsquo;re applied to technical writing.</p><h3 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Exercises</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You&rsquo;ll be given exercises to work on throughout the course. This is a great way to put your learning to practice.</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Your Instructor</h2><img src="https://www.filepicker.io/api/file/boGMMMi0Shy6bjByDe0x" alt="Cherryleaf" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);">Cherryleaf<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication&#39;s (STC)&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Intercom</em>&nbsp;magazine, the Institute of Scientific and Technical Communicator&#39;s&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Communicator</em>&nbsp;journal and tekom&#39;s&nbsp;<em fr-original-style="" style="box-sizing: border-box;">TCWorld</em>&nbsp;magazine. They&#39;ve also written books on technical communication. We&#39;ve presented webinars for Adobe, Madcap Software or the STC, and we&#39;ve spoken at various conferences around the world.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Today, organisations throughout Europe use Cherryleaf&rsquo;s services so they can provide clear information that enables users and staff to complete tasks productively.</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Course Curriculum</h2><div data-release-date="" data-days-until-dripped="" data-is-dripped-by-date="" data-course-id="2148345" fr-original-style="" style="box-sizing: border-box;">Introduction</div><a data-ss-course-id="2148345" data-ss-event-name="Lecture: Start (Sales - PE v1)" data-ss-event-href="/courses/using-generative-ai/lectures/48390033" data-ss-event-type="button" data-ss-lecture-id="48390033" data-ss-school-id="55566" data-ss-user-id="" href="https://cherryleaf.teachable.com/courses/using-generative-ai/lectures/48390033" style="color: rgb(66, 82, 82); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(66, 82, 82);"><font color="#425252" fr-original-style="" style="box-sizing: border-box;"></font></a></div><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Introduction (0:56)</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">ChatGPT and AI Basics</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What do the buzzwords mean? (18:19)</li><li fr-original-style="" style="box-sizing: border-box;">Using ChatGPT and similar tools - Software and Websites (15:30)</li><li fr-original-style="" style="box-sizing: border-box;">Prompt Engineering (17:23)</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Why use generative AI?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Why use generative AI? (5:37)</li><li fr-original-style="" style="box-sizing: border-box;">The limitations of Large Language Models (LLMs) and AI systems (7:48)</li><li fr-original-style="" style="box-sizing: border-box;">Data security (10:09)</li><li fr-original-style="" style="box-sizing: border-box;">Legal considerations (2:59)</li><li fr-original-style="" style="box-sizing: border-box;">Quiz</li><li fr-original-style="" style="box-sizing: border-box;">Section summary</li></ul><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;"><i fr-original-style="" style="box-sizing: border-box;"></i>&nbsp;Frequently Asked Questions</h2><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">When does the course start and finish?</strong></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);">The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.</div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How long do I have access to the course?</strong></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);">After enrolling, you have 12 months access to this course for as long as you like - across any and all devices you own.</div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What if I am unhappy with the course?</strong></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);">We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.</div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></div></div></div>

Cherryleaf

Using Generative AI in Technical Writing

<p>Benefit your career progression while saving a massive amount of your wallet by enrolling in our Ultimate ATHE Level 3 Diploma in Health and Social Care (2020) qualification bundle of government-regulated and QLS-endorsed courses!</p><p>What's included with the Level 3 Health and Social Care with Care Assistance Training?</p><ul><li>Ofqual Regulated <strong>ATHE Level 3 Diploma in Health and Social Care (2020)</strong></li><li>Care Assistant Training</li><li>Certificate on ATHE Level 3 Diploma in Health and Social Care (2020)</li><li>Certificate in Care Assistant Training</li><li>1-2-1 tutor support</li><li>24/7 access to Course Library</li><li>High-quality study modules</li><li>Dedicated customer support</li><li>Assessment guidance</li><li>Assessment</li></ul><p>This super saver ultimate ATHE qualification bundle will add significant value to your resume while creating numerous possibilities for your career advancement.</p><p>Register to discover the abilities and knowledge required to succeed in Health and Social Care according to the standards established by OFQUAL and stand out to others. Do not rely on shoddy training or a mediocre education. Focus on excellence; whenever and wherever you need us, we'll support you in achieving your full potential.</p><p>Ensure your degree is acknowledged internationally by joining us today!</p><p><strong>Kingston Open College is the affiliate partner of One Education. Under the affiliate partnership/program, this Qualification will be delivered and assessed by One Education.</strong></p><p><strong>***Curriculum Breakdown of </strong><strong>ATHE Level 3 Diploma in Health and Social Care (2020)</strong><strong>***</strong></p><p><strong>Mandatory Units</strong></p><ul><li><strong>Unit 01:</strong> Structure and Overview of the Health and Social Care Sector</li><li><strong>Unit 02:</strong> Principles, Values and Regulation in the Health and Social Care Sector</li><li><strong>Unit 03:</strong> Human Growth and Development</li><li><strong>Unit 04:</strong> Working in Health and Social Care</li><li><strong>Unit 05:</strong> Research in Health and Social Care</li><li><strong>Unit 06:</strong> Personal and Professional Development in the Health and Social Care Sector</li></ul><p><strong>***Curriculum Breakdown of Care Assistant Training</strong><strong>***</strong></p><ul><li><strong>Module 01:</strong> Introduction to Health and Social Care</li><li><strong>Module 02:</strong> Introduction to Food Safety and the Law</li><li><strong>Module 03:</strong> Food Poisoning and Control Measures</li><li><strong>Module 04:</strong> Working in Health and Social Care; Promoting Equality, Diversity and Rights</li><li><strong>Module 05:</strong> Rights and Responsibilities as a Health and Social Care Worker</li><li><strong>Module 06:</strong> Role as A Caregiver and Healthcare Professional</li><li><strong>Module 07:</strong> Safeguarding Vulnerable Individuals</li><li><strong>Module 08:</strong> An Introduction to Safeguarding of Vulnerable Adults</li><li><strong>Module 09:</strong> Safeguarding Vulnerable AdultsPolicy, Roles and Responsibilities</li><li><strong>Module 10:</strong> Understanding the Importance of Communication in Care</li><li><strong>Module 11:</strong> Consenting for Someone Else</li><li><strong>Module 12:</strong> Best Interest Decision Making</li><li><strong>Module 13:</strong> Managing Service Delivery in Health and Social Care</li><li><strong>Module 14:</strong> Important Principles and Policies in Health and Social Care Work</li><li><strong>Module 15:</strong> Medical Jargon and Terminology</li><li><strong>Module 16:</strong> Information Technology in Health Care</li></ul><p><strong>Total Qualification Time</strong></p><p>Total Qualification contains the Guided Learning Hours (GLH) and an estimated number of hours a learner is likely to spend in preparation, study, or any other learning, including assessment, as directed by, but not under the supervision of a lecturer, supervisor or tutor.</p><p>The expected total length of time that a learner will typically take to achieve and demonstrate the level of attainment necessary for the qualification award is 650 hours, where one credit corresponds to 10 hours of learning.</p><p><strong>So, the TQT value is </strong><strong>600</strong><strong>.</strong></p><p><strong>Guided Learning Hours</strong></p><p>These hours comprise all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate education or training providers.</p><p><strong>GLH for this qualification is </strong><strong>360</strong><strong>.</strong></p><p><strong>Assessment:</strong></p><p>For the ATHE Level 3 Diploma in Health and Social Care (2020), learners will have to prepare a written assignment that will be initially assessed by a qualified assessor and further assessed by an IQA to ensure that the learner properly accomplishes all the learning outcomes of the qualification.</p><p><strong>Certification:</strong></p><p><strong>Ofqual Regulated Certificate:</strong> Upon completing the qualification assessment, learners will be issued an ATHE-awarded certificate. It will not require any further cost at all.</p><p><strong>QLS Endorsed Certification:</strong> For the Care Assistant Training course certificate. Learners don't have to pay any additional payment.</p>

Kingston Open College

The Council for Awards in Care, Health & Education (CACHE)

NVQ Assessor

Healthcare Assistant

Health & Social Care

Higher Level Teaching Assistant (HLTA)

Vocational Training Charitable Trust (VTCT)

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Level 3 Health and Social Care with Care Assistance Training Course

<p><strong>24 Hour Flash</strong><strong> Deal **33-in-1 </strong><strong>Training Manager </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Training Manager </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Training Manager</strong> package online with <strong>Studyhub </strong>through our online learning platform. The <strong>Training Manager</strong> bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Training Manager </strong>course provides complete 360-degree training on <strong>Training Manager</strong>. You'll get not one, not two, not three, but <strong>33 </strong>Training Manager courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Training Manager courses are yours for as long as you want them once you enrol in this course. </p><p><strong>This Training Manager Bundle consists the following career oriented courses:</strong></p><ul><li>Employee Training Responsibilities: Effective Training Management</li><li>Train the Trainer Certificate</li><li>Conflict Resolution</li><li>Workplace Communication Management</li><li>Influencing and Negotiation Skills</li><li>Diversity Training</li><li>Performance Management</li><li>Diploma in Workplace Professionalism and Communication</li><li>Motivational Mentorship: Inspiring Personal and Professional Growth</li><li>Mastering Organizational Chaos</li><li>Organizational Behaviour, HR and Leadership</li><li>Employee Engagement and Retention Strategies</li><li>Accredited Mediator Skills Training: Mediation &amp; Dispute Resolution</li><li>Corporate Relationship Goals for Success</li><li>Team Building Masterclass</li><li>Strategic Management and Leadership Development</li><li>Change Management</li><li>UK Employment Law</li><li>Workplace Health and Safety Advanced Diploma</li><li>Motivating, Performance Managing and Maintaining Team Culture in a Remote Team</li><li>Workplace Health and Safety Advanced Diploma</li><li>Cross-Cultural Awareness Training Diploma Certificate</li><li>Supporting a Grieving Employee: A Manager's Guide</li><li>Employee Hiring and Termination Training</li><li>Safety Awareness 101 for New Employee</li><li>Time Management</li><li>Creative Thinking: Techniques and Tools for Problem Solving</li><li>Corporate Relationship Goals for Success</li><li>Assertiveness Skills: Developing Confidence and Effective Communication</li><li>Emotional Intelligence and Human Behaviour</li><li>Interpersonal Skills for Professional Development: Building Effective Relationships</li><li>Business Networking Skills</li><li>Decision Making and Critical Thinking Online Course</li></ul><p><strong>In this exclusive </strong><strong>Training Manager </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Training Manager lessons</li><li>One to one assistance from Training Managerprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Training Managercourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all 33 Training Manager courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Training Manager certificate and transcript on the next working day</li></ul><p>Easily learn the Training Manager skills and knowledge you want from the comfort of your home</p> <p>The <strong>Training Manager </strong>course has been prepared by focusing largely on Training Manager career readiness. It has been designed by our Training Manager specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The  <strong>Training Manager </strong>Bundle is one of the most prestigious training offered at <strong>StudyHub </strong>and is highly valued by employers for good reason. This Training Manager bundle course has been created with <strong>33 </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This<strong> Training Manager </strong>Course, like every one of <strong>Study Hub's</strong> courses, is meticulously developed and well researched. Every one of the topics is divided into Training Manager Elementary modules, allowing our students to grasp each lesson quickly. </p><p>The <strong>Training Manager</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        330 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Training Manager </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in <strong>Training Manager</strong>.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Training Manager </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li></ul><p>And a keen interest in <strong>Training Manager</strong>.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Training Manager </strong>career because this course includes various courses as a bonus. This <strong>Training Manager</strong>is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore <strong>Training Manager </strong>career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Training Manager</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>CPD Accredited Hardcopy Certificate - Free<br />Enrolment Letter - Free<br />Student ID Card - Free</p><p>Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.</p></div>

                        </div>

Studyhub UK

Life Coach Training

Health Coach Training

Manager Training

Teaching & Training

Training Manager Advanced Diploma - CPD Certified

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Strategic Stakeholder Management Excellence </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Strategic Stakeholder Management Excellence </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Strategic Stakeholder Management Excellence</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Strategic Stakeholder Management Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Strategic Stakeholder Management Excellence </strong>course provides complete 360-degree training on Strategic Stakeholder Management Excellence. You'll get not one, not two, not three, but <strong>twenty-five </strong>Strategic Stakeholder Management Excellence courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Strategic Stakeholder Management Excellence courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Strategic Stakeholder Management Excellence Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Stakeholder Management</li><li>Course 02: Strategic Management and Leadership Development</li><li>Course 03: Governance and Risk Management: Navigating Corporate Strategies</li><li>Course 04: Change Management</li><li>Course 05: Corporate Relationship Goals for Success</li><li>Course 06: Middle Manager Management</li><li>Course 07: Agile Scrum Master Certification</li><li>Course 08: Six Sigma Green Belt Diploma</li><li>Course 09: Lean Leadership, Culture and Management - Online Diploma</li><li>Course 10: Accredited Mediator Skills Training: Mediation &amp; Dispute Resolution</li><li>Course 11: Resilience Masterclass</li><li>Course 12: Cross-Cultural Awareness Training Diploma Certificate</li><li>Course 13: Courageous Communication Strategies</li><li>Course 14: Corporate Social Responsibility Diploma</li><li>Course 15: Public Speaking: Presentations like a Boss</li><li>Course 16: Diploma in Workplace Professionalism and Communication</li><li>Course 17: Influencing and Negotiation Skills</li><li>Course 18: Workplace Communication Management</li><li>Course 19: Talent Management &amp; Employee Retention Techniques</li><li>Course 20: Motivational Mentorship: Inspiring Personal and Professional Growth</li><li>Course 21: Employee Training Responsibilities: Effective Training Management</li><li>Course 22: Employee Hiring and Termination Training</li><li>Course 23: UK Employment Law</li><li>Course 24: Performance Management</li><li>Course 25: Team Management</li></ul> <p>The <strong>Strategic Stakeholder Management Excellence </strong>course has been prepared by focusing largely on Strategic Stakeholder Management Excellence career readiness. It has been designed by our Strategic Stakeholder Management Excellence specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Strategic Stakeholder Management Excellence Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Strategic Stakeholder Management Excellence bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Strategic Stakeholder Management Excellence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Strategic Stakeholder Management Excellence Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Strategic Stakeholder Management Excellence course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Strategic Stakeholder Management Excellence </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Strategic Stakeholder Management Excellence lessons</li><li>One to one assistance from Strategic Stakeholder Management Excellenceprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Strategic Stakeholder Management Excellencecourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Strategic Stakeholder Management Excellence courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Strategic Stakeholder Management Excellence certificate and transcript on the next working day</li><li>Easily learn the Strategic Stakeholder Management Excellence skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Strategic Stakeholder Management Excellence </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Strategic Stakeholder Management Excellence</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Strategic Stakeholder Management Excellence </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Strategic Stakeholder Management Excellence</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Strategic Stakeholder Management Excellence </strong>career because this course includes various courses as a bonus. This Strategic Stakeholder Management Excellence is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Strategic Stakeholder Management Excellence career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Online Course Marketing

Finance Cert & Exam Prep

Strategic Management

Stakeholder Management

Professional Skills Course (PSC)

Diploma in Management Studies (DMS)

Strategic Stakeholder Management Excellence - CPD Certified

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Managing Customer Excellence </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Managing Customer Excellence </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Managing Customer Excellence</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Managing Customer Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Managing Customer Excellence </strong>course provides complete 360-degree training on Managing Customer Excellence. You'll get not one, not two, not three, but <strong>twenty-five </strong>Managing Customer Excellence courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Managing Customer Excellence courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Managing Customer Excellence Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Customer Service Manager Training and Front Desk Certification</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Complete Customer Service and Communication Skills</li><li>Course 04: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 05: Customer Service Fraud Officer</li><li>Course 06: Know Your Customer (KYC)</li><li>Course 07: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 08: Phone-Based Customer Service</li><li>Course 09: Service Helpdesk &amp; Technical Support Course</li><li>Course 10: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 11: Complaints Handling for Customer Care: Best Practices</li><li>Course 12: Customer Service &amp; Environment</li><li>Course 13: Receptionist Diploma</li><li>Course 14: Effective Communication Skills Diploma</li><li>Course 15: Help Desk Training</li><li>Course 16: Customer Service Management: Recovering Difficult Customers</li><li>Course 17: Professional Certificate in Front Office</li><li>Course 18: Hotel Concierge Certification</li><li>Course 19: Ecommerce Management, Branding &amp; Marketing</li><li>Course 20: Professional Skills for Hotel Management Training</li><li>Course 21: Professional Crisis Management Certificate</li><li>Course 22: Marketing Strategies for Business</li><li>Course 23: Conflict Resolution</li><li>Course 24: Conversation Virtually with Anyone</li><li>Course 25: Decision Making and Critical Thinking Online Course</li></ul> <p>The <strong>Managing Customer Excellence </strong>course has been prepared by focusing largely on Managing Customer Excellence career readiness. It has been designed by our Managing Customer Excellence specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Managing Customer Excellence Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Managing Customer Excellence bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Managing Customer Excellence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Managing Customer Excellence Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Managing Customer Excellence course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Managing Customer Excellence </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Managing Customer Excellence lessons</li><li>One to one assistance from Managing Customer Excellenceprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Managing Customer Excellencecourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Managing Customer Excellence courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Managing Customer Excellence certificate and transcript on the next working day</li><li>Easily learn the Managing Customer Excellence skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Managing Customer Excellence </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Managing Customer Excellence</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Managing Customer Excellence </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Managing Customer Excellence</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Managing Customer Excellence </strong>career because this course includes various courses as a bonus. This Managing Customer Excellence is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Managing Customer Excellence career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Online Course Creation

Commercial & Contract Management Certification Program (CCM)

Certified Manager of Quality

Customer Experience Management

Managing Customer Excellence - CPD Approved

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Customer Experience Manager Diploma </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Customer Experience Manager Diploma </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Customer Experience Manager Diploma</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Customer Experience Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Customer Experience Manager Diploma </strong>course provides complete 360-degree training on Customer Experience Manager Diploma. You'll get not one, not two, not three, but <strong>twenty-five </strong>Customer Experience Manager Diploma courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Customer Experience Manager Diploma courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Customer Experience Manager Diploma Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Customer Relationship Management</li><li>Course 02: Customer Service Manager Training and Front Desk Certification</li><li>Course 03: Complete Customer Service and Communication Skills</li><li>Course 04: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 05: Customer Service Fraud Officer</li><li>Course 06: Know Your Customer (KYC)</li><li>Course 07: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 08: Phone-Based Customer Service</li><li>Course 09: Service Helpdesk &amp; Technical Support Course</li><li>Course 10: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 11: Complaints Handling for Customer Care: Best Practices</li><li>Course 12: Customer Service &amp; Environment</li><li>Course 13: Receptionist Diploma</li><li>Course 14: Effective Communication Skills Diploma</li><li>Course 15: Help Desk Training</li><li>Course 16: Customer Service Management: Recovering Difficult Customers</li><li>Course 17: Professional Certificate in Front Office</li><li>Course 18: Hotel Concierge Certification</li><li>Course 19: Ecommerce Management, Branding &amp; Marketing</li><li>Course 20: Professional Skills for Hotel Management Training</li><li>Course 21: Professional Crisis Management Certificate</li><li>Course 22: Marketing Strategies for Business</li><li>Course 23: Conflict Resolution</li><li>Course 24: Consumer Rights Certificate</li><li>Course 25: Decision Making and Critical Thinking Online Course</li></ul> <p>The <strong>Customer Experience Manager Diploma </strong>course has been prepared by focusing largely on Customer Experience Manager Diploma career readiness. It has been designed by our Customer Experience Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Customer Experience Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Experience Manager Diploma bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Customer Experience Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Experience Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Customer Experience Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Customer Experience Manager Diploma </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Customer Experience Manager Diploma lessons</li><li>One to one assistance from Customer Experience Manager Diplomaprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Customer Experience Manager Diplomacourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Customer Experience Manager Diploma courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Customer Experience Manager Diploma certificate and transcript on the next working day</li><li>Easily learn the Customer Experience Manager Diploma skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Customer Experience Manager Diploma </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Experience Manager Diploma</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Customer Experience Manager Diploma </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Customer Experience Manager Diploma</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Customer Experience Manager Diploma </strong>career because this course includes various courses as a bonus. This Customer Experience Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Experience Manager Diploma career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Service Design Courses (SDC)

Diploma in Professional Studies (DPS)

Customer Experience Manager Diploma - CPD Certified

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Mental Health Awareness

Health & Wellbeing

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

<p data-key="34" id="isPasted" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our STGO Awareness Training</strong></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo.&nbsp;</span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STGO Regulations and Compliance:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">In-depth exploration of STGO regulations and legal requirements.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Understanding the specific permits and approvals needed for special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Compliance with weight limits, dimensions, and route restrictions.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Escort Vehicles and Their Role:</strong></span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Overview of the purpose and responsibilities of escort vehicles in special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Detailed examination of escort vehicle equipment and communication systems.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Techniques for effective coordination between the main transport vehicle and escort vehicles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Safe Loading Practices:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Importance of proper vehicle loading for overall safety and compliance.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Load distribution and securing methods to prevent accidents and damage.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Hands-on demonstrations and simulations for safe loading procedures.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Planning and Risk Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Risk assessment and mitigation strategies to ensure safe transportation.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Emergency Response and Incident Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Training on emergency procedures in case of accidents or unforeseen events.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Development of incident response plans to handle emergencies effectively.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">&nbsp;</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification and Assessment:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Participants will undergo assessments to evaluate their understanding of the course material.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.<span data-key="37" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course delivered Online</span></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course cost includes VAT and CPC upload fee.&nbsp;</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></p>

Our STGO Awareness Training
STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo. 
STGO Regulations and Compliance:
In-depth exploration of STGO regulations and legal requirements.
Understanding the specific permits and approvals needed for special transport.
Compliance with weight limits, dimensions, and route restrictions.
► Escort Vehicles and Their Role:
Overview of the purpose and responsibilities of escort vehicles in special transport.
Detailed examination of escort vehicle equipment and communication systems.
Techniques for effective coordination between the main transport vehicle and escort vehicles.
► Safe Loading Practices:
Importance of proper vehicle loading for overall safety and compliance.
Load distribution and securing methods to prevent accidents and damage.
Hands-on demonstrations and simulations for safe loading procedures.
► Route Planning and Risk Management:
Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.
Risk assessment and mitigation strategies to ensure safe transportation.
► Emergency Response and Incident Management:
Training on emergency procedures in case of accidents or unforeseen events.
Development of incident response plans to handle emergencies effectively.
Certification and Assessment:
Participants will undergo assessments to evaluate their understanding of the course material.
Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.
Course delivered Online
All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.

Course cost includes VAT and CPC upload fee. 


Total Compliance 

Driving & Vehicles

Compliance & Safety

STGO Awareness/ Escort vehicles & Safe Loading of Vehicles - Online

<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Testimonials</span></h1><p style="margin-left: 80px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 80px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;Powerful and inspirational&rdquo;</em></span></p><p style="margin-left: 80px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 80px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;Everyone would benefit from this training&rdquo;&nbsp;</em></span></p><p style="margin-left: 80px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 80px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">"I will change how I work from this moment on."</em></span></p><p style="margin-left: 80px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 80px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">"I found your training extremely powerful and it has really impacted."</em></span></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Finalist for Best Educational Programme for the NHS HSJ Partnership Awards 2023</strong></span><span style="font-family: Roboto; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-family: Roboto; color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></p><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</strong></em> is an inspiring, interactive and unique 4-hour virtual, CPD-certified training founded on lived experience, research and best practice. It aims to equip practitioners to effectively communicate and work in collaboration with parent/carers of children/adults who have disabilities.&nbsp;</span></p><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">When time and resources are limited, maximising interactions with family/carers is essential in an age where co-production, personalised care and understanding lived experience are at the heart of delivering good services. This Born at the Right Time training course is hosted by Director/Founder Rachel Wright and aimed at anyone working in <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">health, SEND or social care</strong>, whether a registered or non-registered practitioner.&nbsp;</span></p><h1 style="text-align: justify; box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Content</span></h1><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Current context for families and practitioners</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">What is going on underneath the surface</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Next steps to creating meaningful change</li></ul><h1 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Trainer</span></h1><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Rachel Wright (BSc RN) is founder of&nbsp;</span><a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);"><a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"></a></span><span style="font-size: 16px; color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(209, 72, 65);"><a href="https://www.bornattherighttime.com" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Born at the Right Time</strong></a></span><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">, author of&nbsp;</span><a href="https://www.amazon.co.uk/dp/B075ZHHYRR/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><span style="font-size: 16px; color: rgb(226, 80, 65); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(226, 80, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://www.amazon.co.uk/dp/B075ZHHYRR/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">The Skies I&#39;m Under</a></strong></span><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">,&nbsp;</span><a href="https://www.myfamilyourneeds.co.uk/baps/baps-award-winners-2018/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a><span style="font-size: 16px; color: rgb(226, 80, 65); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(226, 80, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://www.myfamilyourneeds.co.uk/baps/baps-award-winners-2018/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">award winning blogger</a></strong></span><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">&nbsp;and Best Trainer finalist 2022 National Learning Disability and Autism Awards. Host of the popular&nbsp;</span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(226, 80, 65); box-sizing: border-box;" fr-original-style="color: rgb(226, 80, 65);"><a href="https://www.bornattherighttime.com/the-skies-we-are-under-podcast/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"></a></span></strong><span style="font-size: 16px; color: rgb(226, 80, 65); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(226, 80, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://www.bornattherighttime.com/the-skies-we-are-under-podcast/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">The Skies We&rsquo;re Under Podcast</a></strong></span><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">, Rachel&rsquo;s a passionate speaker, trainer, qualified nurse and unqualified mum of three; one who has severe disabilities, life-limiting epilepsy and an addiction to the gameshow Pointless.&nbsp;</span></p><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">An expert through lived experience, Rachel leads Born at the Right Time to support families of people with complex disabilities whilst also <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Bridging the Gap</strong> between them and the practitioners who support them through CPD certified training, influencing policy makers and turning rhetoric into reality.</span></p>

Testimonials
“Powerful and inspirational”
“Everyone would benefit from this training” 
"I will change how I work from this moment on."
"I found your training extremely powerful and it has really impacted."
Finalist for Best Educational Programme for the NHS HSJ Partnership Awards 2023 
Essentials in Communication and Co-production with Parents/Carers is an inspiring, interactive and unique 4-hour virtual, CPD-certified training founded on lived experience, research and best practice. It aims to equip practitioners to effectively communicate and work in collaboration with parent/carers of children/adults who have disabilities. 
When time and resources are limited, maximising interactions with family/carers is essential in an age where co-production, personalised care and understanding lived experience are at the heart of delivering good services. This Born at the Right Time training course is hosted by Director/Founder Rachel Wright and aimed at anyone working in health, SEND or social care, whether a registered or non-registered practitioner. 
Content
Current context for families and practitioners
What is going on underneath the surface
Next steps to creating meaningful change
Trainer
Rachel Wright (BSc RN) is founder of Born at the Right Time, author of The Skies I'm Under, award winning blogger and Best Trainer finalist 2022 National Learning Disability and Autism Awards. Host of the popular The Skies We’re Under Podcast, Rachel’s a passionate speaker, trainer, qualified nurse and unqualified mum of three; one who has severe disabilities, life-limiting epilepsy and an addiction to the gameshow Pointless. 
An expert through lived experience, Rachel leads Born at the Right Time to support families of people with complex disabilities whilst also Bridging the Gap between them and the practitioners who support them through CPD certified training, influencing policy makers and turning rhetoric into reality.

Born at the Right Time

Learning Disability Nurse

SENCO

Allied Health Professions (AHP)

Healthcare Workers

Palliative Care

Sen Teaching Assistant

Hospice & Palliative Medicine

Speech & Language Therapist

Social Worker

Occupational Therapist

Occupational Health Nurse

Disability Awareness

Health Education

Speech & Language Therapy (SLT)

Physiotherapy Support Worker

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified training on Communication and Co-production with Parents/Carers

Essentials in Communication and Co-production with Parents/Carers (Sept 24)

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

Brighton

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Blood Taking

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is targeted to those seeking A+ Certification and anyone in these roles:<br />IT Support Specialist<br />Helpdesk Technician<br />Field Technician<br />Tier I Support Specialist<br />Desktop Support Specialist<br />Associate Network Engineer<br />Systems Support Technician<br />Junior Systems Administrator</p>Overview<p>At completion of this course, you will be able to:<br />Install and configure end-user devices and software<br />Address connectivity problems<br />Perform basic cybersecurity mitigations<br />Troubleshoot common problems to diagnose and resolve issues<br />Demonstrate basic knowledge of scripting, the cloud, and virtualization</p><p>CompTIA A+ certified professionals are proven problem solvers. They support today?s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today?s digital world. This course, prepares you for the CompTIA A+ Certification exams 220-1101 and 220-1102.<br /></p></div><div id="course-pills-2"><h4>Lesson 1: Installing Motherboards and Connectors</h4><ul><li>Topic 1A: Explain Cable Types and Connectors</li><li>Topic 1B: Install and Configure Motherboards</li><li>Topic 1C: Explain Legacy Cable Types</li></ul><h4>Lesson 2: Installing System Devices</h4><ul><li>Topic 2A: Install and Configure Power Supplies and Cooling</li><li>Topic 2B: Select and Install Storage Devices</li><li>Topic 2C: Install and Configure System Memory</li><li>Topic 2D: Install and Configure CPUs</li></ul><h4>Lesson 3: Troubleshooting PC Hardware</h4><ul><li>Topic 3A: Apply Troubleshooting Methodology</li><li>Topic 3B: Configure BIOS/UEFI</li><li>Topic 3C: Troubleshoot Power and Disk Issues</li><li>Topic 3D: Troubleshoot System and Display Issues</li></ul><h4>Lesson 4: Comparing Local Networking Hardware</h4><ul><li>Topic 4A: Compare Network Types</li><li>Topic 4B: Compare Networking Hardware</li><li>Topic 4C: Explain Network Cable Types</li><li>Topic 4D: Compare Wireless Networking Types</li></ul><h4>Lesson 5: Configuring Network Addressing and Internet Connections</h4><ul><li>Topic 5A: Compare Internet Connection Types</li><li>Topic 5B: Use Basic TCP/IP Concepts</li><li>Topic 5C: Compare Protocols and Ports</li><li>Topic 5D: Compare Network Configuration Concepts</li></ul><h4>Lesson 6: Supporting Network Services</h4><ul><li>Topic 6A: Summarize Services Provided by Networked Hosts</li><li>Topic 6B: Compare Internet and Embedded Appliances</li><li>Topic 6C: Troubleshoot Networks</li></ul><h4>Lesson 7: Summarizing Virtualization and Cloud Concepts</h4><ul><li>Topic 7A: Summarize Client-Side Virtualization</li><li>Topic 7B: Summarize Cloud Concepts</li></ul><h4>Lesson 8: Supporting Mobile Devices</h4><ul><li>Topic 8A: Set Up Mobile Devices and Peripherals</li><li>Topic 8B: Configure Mobile Device Apps</li><li>Topic 8C: Install and Configure Laptop Hardware</li><li>Topic 8D: Troubleshoot Mobile Device Issues</li></ul><h4>Lesson 9: Supporting Print Devices</h4><ul><li>Topic 9A: Deploy Printer and Multifunction Devices</li><li>Topic 9B: Replace Print Device Consumables</li><li>Topic 9C: Troubleshoot Print Device Issues</li></ul><h4>Lesson 10: Configuring Windows</h4><ul><li>Topic 10A: Configure Windows User Settings</li><li>Topic 10B: Configure Windows System Settings</li></ul><h4>Lesson 11: Managing Windows</h4><ul><li>Topic 11A: Use Management Consoles</li><li>Topic 11B: Use Performance and Troubleshooting Tools</li><li>Topic 11C: Use Command-line Tools</li></ul><h4>Lesson 12: Identifying OS Types and Features</h4><ul><li>Topic 12A: Explain OS Types</li><li>Topic 12B: Compare Windows Editions</li></ul><h4>Lesson 13: Supporting Windows</h4><ul><li>Topic 13A: Perform OS Installations and Upgrades</li><li>Topic 13B: Install and Configure Applications</li><li>Topic 13C: Troubleshoot Windows OS Problems</li></ul><h4>Lesson 14: Managing Windows Networking</h4><ul><li>Topic 14A: Manage Windows Networking</li><li>Topic 14B: Troubleshoot Windows Networking</li><li>Topic 14C: Configure Windows Security Settings</li><li>Topic 14D: Manage Windows Shares</li></ul><h4>Lesson 15: Managing Linux and macOS</h4><ul><li>Topic 15A: Identify Features of Linux</li><li>Topic 15B: Identify Features of macOS</li></ul><h4>Lesson 16: Configuring SOHO Network Security</h4><ul><li>Topic 16A: Explain Attacks, Threats, and Vulnerabilities</li><li>Topic 16B: Compare Wireless Security Protocols</li><li>Topic 16C: Configure SOHO Router Security</li><li>Topic 16D: Summarize Security Measures</li></ul><h4>Lesson 17: Managing Security Settings</h4><ul><li>Topic 17A: Configure Workstation Security</li><li>Topic 17B: Configure Browser Security</li><li>Topic 17C: Troubleshoot Workstation Security Issues</li></ul><h4>Lesson 18: Supporting Mobile Software</h4><ul><li>Topic 18A: Configure Mobile OS Security</li><li>Topic 18B: Troubleshoot Mobile OS and App Software</li><li>Topic 18C: Troubleshoot Mobile OS and App Security</li></ul><h4>Lesson 19: Using Support and Scripting Tools</h4><ul><li>Topic 19A: Use Remote Access Technologies</li><li>Topic 19B: Implement Backup and Recovery</li><li>Topic 19C: Explain Data Handling Best Practices</li><li>Topic 19D: Identify Basics of Scripting</li></ul><h4>Lesson 20: Implementing Operational Procedures</h4><ul><li>Topic 20A: Implement Best Practice Documentation</li><li>Topic 20B: Use Proper Communication Techniques</li><li>Topic 20C: Use Common Safety and Environmental Procedures</li></ul></div>

Nexus Human

Cisco Certified Network Associate (CCNA)

CompTIA Network+

IT Certifications

Cisco Certified Entry Networking Technician (CCENT)

CompTIA A+

CompTIA Security+

CompTIA A+ Certification (Exams 220-1101 and 220-1102)

<div id="course-pills-1" fr-original-style="" style="box-sizing: border-box;">Duration

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">5 Days</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">30 CPD hours</p>This course is intended for

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1101 Certification Exam and the CompTIA A+ Core 2 220-1102 Certification Exam.</p>Overview

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">On course completion, participants will be able to: Support operating systems. Install and configure PC system unit components and peripheral devices. Install, configure, and troubleshoot display and multimedia devices. Install, configure, and troubleshoot storage devices. Install, configure, and troubleshoot internal system components. Install, configure, and maintain operating systems. Maintain and troubleshoot Microsoft Windows. Explain network infrastructure concepts. Configure and troubleshoot network connections. Manage users, workstations, and shared resources. Implement client virtualization and cloud computing. Implement physical security. Secure workstations and data. Troubleshoot workstation security issues. Support and troubleshoot laptops. Support and troubleshoot mobile devices. Install, configure, and troubleshoot print devices. Implement operational procedures.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">CompTIA A+ certified professionals are proven problem solvers. They support today&#39;s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today&#39;s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.</p>
</div>
<div id="course-pills-2" fr-original-style="" style="box-sizing: border-box;">

<h3 fr-original-style="" style="box-sizing: border-box;">1 - Installing Motherboards and Connectors</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain Cable Types and Connectors</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Motherboards</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Legacy Cable Types</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">2 - Installing System Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Power Supplies and Cooling</li>
<li fr-original-style="" style="box-sizing: border-box;">Select and Install Storage Devices</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure System Memory</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure CPUs</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">3 - Troubleshooting PC Hardware</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Apply Troubleshooting Methodology</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure BIOS/UEFI</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Power and Disk Issues</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot System and Display Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">4 - Comparing Local Networking Hardware</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Compare Network Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Networking Hardware</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Network Cable Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Wireless Networking Types</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">5 - Configuring Network Addressing and Internet Connections</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Compare Internet Connection Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Basic TCP/IP Concepts</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Protocols and Ports</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Network Configuration Concepts</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">6 - Supporting Network Services</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Summarize Services Provided by Networked Hosts</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Internet and Embedded Appliances</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Networks</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">7 - Summarizing Virtualization and Cloud Concepts</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Summarize Client-Side Virtualization</li>
<li fr-original-style="" style="box-sizing: border-box;">Summarize Cloud Concepts</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">8 - Supporting Mobile Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Set Up Mobile Devices and Peripherals</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Mobile Device Apps</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Laptop Hardware</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile Device Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">9 - Supporting Print Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Deploy Printer and Multifunction Devices</li>
<li fr-original-style="" style="box-sizing: border-box;">Replace Print Device Consumables</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Print Device Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">10 - Configuring Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows User Settings</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows System Settings</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">11 - Managing Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Use Management Consoles</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Performance and Troubleshooting Tools</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Command-line Tools</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">12 - Identifying OS Types and Features</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain OS Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Windows Editions</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">13 - Supporting Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Perform OS Installations and Upgrades</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Applications</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Windows OS Problems</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">14 - Managing Windows Networking</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Manage Windows Networking</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Windows Networking</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows Security Settings</li>
<li fr-original-style="" style="box-sizing: border-box;">Manage Windows Shares</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">15 - Managing Linux and macOS</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Identify Features of Linux</li>
<li fr-original-style="" style="box-sizing: border-box;">Identify Features of macOS</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">16 - Configuring SOHO Network Security</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain Attacks, Threats, and Vulnerabilities</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Wireless Security Protocols</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure SOHO Router Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Summarize Security Measures</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">17 - Managing Security Settings</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Workstation Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Browser Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Workstation Security Issues</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">18 - Supporting Mobile Software</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Mobile OS Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile OS and App Software</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile OS and App Security</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">19 - Using Support and Scripting Tools</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Use Remote Access Technologies</li>
<li fr-original-style="" style="box-sizing: border-box;">Implement Backup and Recovery</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Data Handling Best Practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Identify Basics of Scripting</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">20 - Implementing Operational Procedures</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Implement Best Practice Documentation</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Proper Communication Techniques</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Common Safety and Environmental Procedures
</li>
</ul>

</div>

IT Technician

Computer Skills

Computer Technician

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.</p> <p>Collaboration Communications Systems Engineers have a fundamental understanding ofÃ¿networking, telecommunications, audio/visual and meeting room technologies, identity and access management.</p> <p>They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.</p> <p>Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365Ã¿Administrators. In addition, they may work with owners of other workloads, including facilitiesÃ¿managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.</p><p></p><p></p><p>This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.</p> <p>They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.</p> <p>In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.</p><p></p>Prerequisites<p></p><ul> <li>Microsoft 365 and Microsoft Teams</li> <li>Networking, telecommunications, and audio/visual basics</li> <li>Identity and access management basics</li> </ul><p></p></div><div id="course-pills-2"><h3>1 - Introduction to Teams meetings and calling</h3> <ul> <li>Overview of Teams meetings and events</li> <li>Overview of Teams Phone</li> <li>Overview of auto attendants and call queues</li> <li>Overview of Teams devices</li> </ul> <h3>2 - Plan for Teams Phone</h3> <ul> <li>Plan to deploy Teams Phone</li> <li>Plan for Teams Phone PSTN connectivity</li> <li>Determine license requirements</li> <li>Plan for Teams Phone devices</li> <li>Plan and design Teams Phone features</li> <li>Plan for voicemail</li> </ul> <h3>3 - Plan for Microsoft Teams Rooms and Surface Hub</h3> <ul> <li>Determine license requirements for Microsoft Teams Rooms and shared devices</li> <li>Understand differences between Microsoft Teams Rooms on Android and Windows</li> <li>Understand Microsoft Teams Rooms on Surface Hub 2S</li> <li>Understand and plan Teams Room accessories, components, and peripherals</li> <li>Understand Teams Rooms management options</li> </ul> <h3>4 - Plan and optimize network performance for Teams media</h3> <ul> <li>Understand Teams network requirements</li> <li>Design network for media optimization</li> <li>Design and implement QoS</li> </ul> <h3>5 - Configure and deploy Teams Phone</h3> <ul> <li>Configure emergency calling for Teams Calling Plans</li> <li>Manage and configure Microsoft PSTN numbers</li> <li>Configure Operator Connect and Teams Phone Mobile</li> <li>Configure Teams Phone policies</li> <li>Create and manage Teams policies</li> <li>Configure Audio Conferencing</li> </ul> <h3>6 - Configure and deploy Teams Phone with Direct Routing</h3> <ul> <li>Design Direct Routing call flows</li> <li>Implement SIP trunking with Direct Routing</li> <li>Configure Emergency Calling for Direct Routing</li> <li>Extend Teams Direct Routing infrastructure</li> <li>Deploy and maintain a survivable branch appliance</li> </ul> <h3>7 - Extend Teams Phone with additional services</h3> <ul> <li>Understand how Teams interacts with additional services</li> <li>Configure compliance recording in Teams</li> <li>Configure and integrate a certified contact center in Teams</li> <li>Design and deploy voice bots in Teams</li> </ul> <h3>8 - Manage meetings and events experiences</h3> <ul> <li>Explore meetings and events in Microsoft Teams</li> <li>Configure meeting settings</li> <li>Create and manage meeting policies</li> <li>Configure audio conferencing</li> <li>Create and manage meeting templates and template policies</li> <li>Create and manage meetings customization policies</li> <li>Configure live events settings</li> <li>Create and manage live events policies</li> <li>Examine live events across Microsoft 365</li> </ul> <h3>9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams</h3> <ul> <li>Prepare</li> </ul> <h3>10 - Configure and manage voice users</h3> <ul> <li>Enable users for Teams Phone</li> <li>Enable users for Direct Routing with Teams Phone</li> <li>Enable additional calling features for Teams Phone</li> <li>Enable users for Teams Phone Mobile</li> </ul> <h3>11 - Configure auto attendants and call queues</h3> <ul> <li>Design call flows for auto attendants and call queues</li> <li>Configure auto attendants and call queues</li> <li>Deploy a channel-based call queue</li> <li>Configure resource accounts</li> <li>Configure Microsoft 365 groups for voicemail</li> <li>Interpret call queue conference modes</li> <li>Interpret call queue routing methods</li> <li>Configure holidays for auto attendants and call queues</li> <li>Configure custom music on hold</li> </ul> <h3>12 - Configure, deploy, and manage Teams devices</h3> <ul> <li>Manage Microsoft Teams Phones</li> <li>Manage Microsoft Teams Room Systems</li> <li>Microsoft Teams Rooms management options</li> <li>Manage Surface Hub 2S devices</li> <li>Configure Microsoft Teams SIP gateway</li> <li>Manage Microsoft Teams displays</li> <li>Remote provisioning and sign in for Teams Phones</li> <li>Update Microsoft Teams devices remotely</li> <li>Manage Microsoft Teams device tags</li> </ul> <h3>13 - Guided project - Prepare meeting room experiences</h3> <ul> <li>Prepare</li> </ul> <h3>14 - Monitor and troubleshoot Teams collaboration communications systems</h3> <ul> <li>Diagnose and troubleshoot phone number assignment</li> <li>Diagnose and troubleshoot Teams client issues</li> <li>Diagnose and troubleshoot call failure and call quality issues</li> <li>Report on and troubleshoot Teams calls with Call Quality Dashboard</li> <li>Diagnose and troubleshoot Direct Routing issues</li> <li>Troubleshoot and monitor Teams devices</li> <li>Troubleshoot Teams meetings and calling</li> <li>Troubleshoot Teams Rooms devices</li> </ul></div>

Microsoft Teams

Microsoft Certification

Microsoft Certified Trainer (MCT)

Microsoft AZ-303

Microsoft AZ-700

Clinical Engineer

MS-721T00 Collaboration Communications Systems Engineer

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for people who are seeking to launch a career in cybersecurity.</p>Overview<p>Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents.</p><p>CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn.<br /> <br /> CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs.</p></div><div id="course-pills-2"><h3>Lesson 1: Summarize Fundamental Security Concepts</h3> <ul> <li>Security Concepts</li> <li>Security Controls</li> </ul> <h3>Lesson 2: Compare Threat Types</h3> <ul> <li>Threat Actors</li> <li>Attack Surfaces</li> <li>Social Engineering</li> </ul> <h3>Lesson 3: Explain Cryptographic Solutions</h3> <ul> <li>Cryptographic Algorithms</li> <li>Public Key Infrastructure</li> <li>Cryptographic Solutions</li> </ul> <h3>Lesson 4: Implement Identity and Access Management</h3> <ul> <li>Authentication</li> <li>Authorization</li> <li>Identity Management</li> </ul> <h3>Lesson 5: Secure Enterprise Network Architecture</h3> <ul> <li>Enterprise Network Architecture</li> <li>Network Security Appliances</li> <li>Secure Communications</li> </ul> <h3>Lesson 6: Secure Cloud Network Architecture</h3> <ul> <li>Cloud Infrastructure</li> <li>Embedded Systems and Zero Trust Architecture</li> </ul> <h3>Lesson 7: Explain Resiliency and Site Security Concepts</h3> <ul> <li>Asset Management</li> <li>Redundancy Strategies</li> <li>Physical Security</li> </ul> <h3>Lesson 8: Explain Vulnerability Management</h3> <ul> <li>Device and OS Vulnerabilities</li> <li>Application and Cloud Vulnerabilities</li> <li>Vulnerability Identification Methods</li> <li>Vulnerability Analysis and Remediation</li> </ul> <h3>Lesson 9: Evaluate Network Security Capabilities</h3> <ul> <li>Network Security Baselines</li> <li>Network Security Capability Enhancement</li> </ul> <h3>Lesson 10: Assess Endpoint Security Capabilities</h3> <ul> <li>Implement Endpoint Security</li> <li>Mobile Device Hardening</li> </ul> <h3>Lesson 11: Enhance Application Security Capabilities</h3> <ul> <li>Application Protocol Security Baselines</li> <li>Cloud and Web Application Security Concepts</li> </ul> <h3>Lesson 12: Explain Incident Response and Monitoring Concepts</h3> <ul> <li>Incident Response</li> <li>Digital Forensics</li> <li>Data Sources</li> <li>Alerting and Monitoring Tools</li> </ul> <h3>Lesson 13: Analyze Indicators of Malicious Activity</h3> <ul> <li>Malware Attack Indicators</li> <li>Physical and Network Attack Indicators</li> <li>Application Attack Indicators</li> </ul> <h3>Lesson 14: Summarize Security Governance Concepts</h3> <ul> <li>Policies, Standards, and Procedures</li> <li>Change Management</li> <li>Automation and Orchestration</li> </ul> <h3>Lesson 15: Explain Risk Management Processes</h3> <ul> <li>Risk Management Processes and Concepts</li> <li>Vendor Management Concepts</li> <li>Audits and Assessments</li> </ul> <h3>Lesson 16: Summarize Data Protection and Compliance Concepts</h3> <ul> <li>Data Classification and Compliance</li> <li>Personnel Policies</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

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