496 Communication courses in Ewell

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– essential guidance for safe and effective remote working Join our expert tutors to discover how you can make online therapy work for your practice -------------------------------------------------------------------------------- * Accredited CPD Certificate: 4 hours * Length: 9am – 1.15pm (BST) -------------------------------------------------------------------------------- LIVE ONLINE – Specialist training in delivering effective therapy online or over the phone – Join Ros Townsend live online on Tuesday 11th June 24 for this jam-packed, informative session. You will receive your Zoom link the day before the event.  NB. Spaces are limited and tend to go quickly.  Register your interest here if you can’t make this date, and we’ll let you know when there’s another one. BONUS RECORDING – the training is recorded, in case of technical difficulties, so you will also get a recording for 2 weeks afterwards to maximise your learning. Delivering online therapy, or counselling clients on the phone, requires a particular set of skills and brings with it specific considerations. This live online workshop will help you gain confidence in working safely and ethically, examining the advantages, potential drawbacks and adjustments you need to make to work remotely successfully. There will be plenty of time for questions, and helpful discussions with your peers and experienced tutors. WHY TAKE THIS COURSE Whether you are a new practitioner wanting to develop your online practice, or an experienced therapist who has decided to start offering services online or on the phone, this course will help you gain the skills and understanding you need to do so safely and effectively. Unlike other online courses, this practical live online CPD training gives you the opportunity to ask our experienced tutors questions about any aspects that concern you, as well as learning from their case histories about what has worked – and what hasn’t – for them. Covering essential areas such as managing client expectations, setting up a therapeutic online environment, risk management, and the use and adaptation of various skills and techniques for online or telephone work, this course gives you the essential information you need to deliver therapeutic interventions remotely. Both Jo Baker [https://www.humangivens.com/person/jo-baker/] and Ros Townsend [https://www.humangivens.com/person/rosalind-townsend/], the course tutors, have extensive experience of working with clients online, with Ros now running her entire therapy practice remotely. Jo works using a blended approach (combining face-to-face counselling and online psychotherapy), and both bring a wealth of practical tips, hands on experience and real-life examples to the training. During the day, there will be ample opportunity to discuss and share ideas with both tutors and peers, and to enter into both structured and more free-ranging discussions about both the benefits and potential difficulties that one might encounter when working therapeutically through remote mediums.   WHAT THE TRAINING COVERS: * The importance of aligning client and therapist expectations for online therapy, or therapy over the phone * How to set-up successfully for work on the phone or online – including template agreements to use with your clients * Managing your technology and ensuring good communication – key things to ascertain, plus troubleshooting tips * What to do when the call won’t connect * The importance of confidentiality and privacy – and the potential problems you need be aware of when working online * Agreeing safe communication methods between sessions * How to successfully manage dual therapy spaces * The importance of setting and maintaining professional boundaries * Discussion regarding what is / is not acceptable in a home therapy space * How to manage transitions before and after the session – for clients and therapists * The key differences between online and face to face therapy work * How to adapt and work successfully with a range of key therapeutic skills – such as Guided Imagery [https://www.humangivens.com/college/guided-imagery-and-visualisation-workshop/] and The Rewind technique [https://www.humangivens.com/college/rewind-technique-training-workshop/] * Assessing suitability of client presentations – including guidance on cases that are not suitable for online therapy * How to manage risk effectively in an online or telephone environment * How to put in place effective contingency plans for when technology fails * Developing flexibility: dealing with the unexpected – including what to do if a session is interrupted * When to refer a client on * The additional pressures and potential stressors of online and telephone working * Working in a blended way – combining remote and face-to-face sessions * Key differences for the client of receiving therapy online or over the telephone * The particular considerations of working with a wider client group from different geographical locations * The importance of self-care and self-awareness * Insurance and GDPR considerations when delivering online therapy or counselling, or working via the phone * The importance of appropriate supervision -------------------------------------------------------------------------------- Course Programme The ‘Online and phone therapy training’ course starts at 9.00am and runs until 1.15pm. (BST). * 9.00am Join the Zoom meeting * 9.15am First session starts * 11.00am Comfort break and discussion * 11.30am Second session * 1.15pm Day ends -------------------------------------------------------------------------------- WHO IS THIS COURSE SUITABLE FOR? * This course is designed for both trainee and fully-qualified therapists, psychotherapists and counsellors * It is recommended to all HG practitioners by the Human Givens Institute – trainee HG Therapists are expected to take this training if they are considering working online. -------------------------------------------------------------------------------- https://directory.cpdstandards.com/providers/human-givens-college/ This course has been independently accredited by the internationally recognised CPD Standards Office for 4 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

OVERVIEW -------------------------------------------------------------------------------- This course is for PR Professionals and for those looking to make a career in PR. Through this course, you will be able to enhance your Communication skills and will learn new Public Relations techniques. Have Effective communication skills is very important if you want to achieve success in PR. PR is all about making relationships within the corporate sector or with the consumers and maintaining them with effective communication skills and techniques. 

Public Speaking Courses That Work Our public speaking courses are refreshingly different and transformative. Mindful presenting is the key to the future of high impact public speaking training. In fact, we are changing organisations one presentation at a time. We do that by providing training that empowers and equips professionals to present with greater confidence, clarity and impact.

Develop confidence & capability in delivering to the camera & conducting interviews. Develop your own personal brand & impact on camera whether in person 'live', pre-recorded or online.

Effective communication is a skill. This half-day workshop is very interactive - participants can practise their communication skills in a positive, supportive environment. 1 WELCOME, INTRODUCTIONS AND OBJECTIVES * The definition of effective communication * Exercise: sending a message 2 VERBAL COMMUNICATIONS * Effective communicators - who are they? What skills or attributes do they have? * Listening skills, clear use of words, presence, eye contact, body language 3 HOW GOOD A LISTENER ARE YOU? * Exercise: listening skills questionnaire and evaluation 4 IMPACT VERSUS INTENT - WHAT DID YOU REALLY MEAN TO SAY? * Attitudes influence behaviour and behaviour breeds behaviour * Exercise: 'I never said she stole money' * The need to avoid misunderstanding or misinterpretation 5 THE 5 KEY PRINCIPLES TO EFFECTIVE COMMUNICATION * Exercise: 'What would you say?' 6 WRITTEN COMMUNICATION * What makes an effective written communication? * Kipling's 6 Honest Men: who, what, where, when, why and how * Planning to write an email 7 FUZZY MEANINGS * Probabilities for misunderstandings and misinterpretations 8 PRACTICAL EXERCISE * Hone written communication skills and put into practice hints and tips from the session 9 REVIEW OF KEY LEARNING POINTS AND OBJECTIVES

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process * Identifying, what is effective communication? * Recognising the different ways in which we communicate * The barriers to effective communication * Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills * Demonstrating a positive mental attitude * Establishing active listening * Developing your questioning skills * Using positive language Module Three Different Types of Influencing * Looking at influencing versus manipulation * Developing your own preferred influencing style * Understanding the different influencing styles and their uses * adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) * Looking at the history of hidden transactions in communications * The hidden meaning in what we say and what we receive * How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language * Understanding the impact of body language in effective communication * Noticing how your own body language influences others positively and negatively * Analysing and practicing the techniques of successful body language Module Six It's All in the Voice * Learning the importance of tone of voice in effective communication * Realising how your tone of voice influences others Module Seven Written Communication * Understanding the pitfalls of opening a discussion * Identifying the different types of written communication * Recognising the importance of preparation and planning * Looking at different structures and layouts of written communication * Using the correct words and phrases -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

OVERVIEW -------------------------------------------------------------------------------- This Course is specially designed to enhance communication skills and gain advanced skills in office management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

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