Professional Customer Care
By Dickson Training Ltd
Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? * Internal versus external customers * Why customer care is important * Meeting customer expectations Module Two Making a Personal Difference * How do you measure customer care? * Making a difference * Taking ownership * Positive mental attitude * Displaying professionalism both face-to-face and over the telephone * Using positive language Module Three Gathering Information and Offering Solutions * Asking the right questions * Active listening skills * Summarising and clarifying skills Module Four * Dealing with Difficult Situations * How to give a 'service' no * Demonstrating empathy * Assertiveness techniques * Handling a complaint * Problem solving * Saying 'sorry' * Making realistic promises and keeping them -------------------------------------------------------------------------------- Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. -------------------------------------------------------------------------------- Objectives By the end of the course participants will be able to * Adopt a professional telephone manner * Communicate assertively by taking control and directing the conversation * Deliver information positively by offering options and alternatives * Develop a range of versatile behaviours to use when dealing with difficult situations by: * Listening actively * Using empathy * Gathering relevant information through effective questioning * Finding solutions to concerns/problems quickly and efficiently * Speaking positively and assertively -------------------------------------------------------------------------------- WHAT IS THE BENEFIT? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. -------------------------------------------------------------------------------- IN-HOUSE COURSES Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. -------------------------------------------------------------------------------- THE IMPORTANCE OF CUSTOMERS AND CLIENTS Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. -------------------------------------------------------------------------------- CUSTOMER CARE PROGRAMMES FROM DICKSON TRAINING LTD We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
DIPLOMA IN INSULATION AND BUILDING TREATMENTS
By Oscar Onsite
REFERENCE CODE 601/3040/4 COURSE LEVEL NVQ Level 3 THIS COURSE IS AVAILABLE IN COURSE OVERVIEW Who is this qualification for? This qualification is aimed at those who are involved in carrying out insulation or associated treatments to buildings; the qualification is at Level 3 and should be by those who are experienced and capable of dealing with a wide range of problems and situations and working with installations that have complex requirements. Candidates may take a technical or supervisory role, particularly in relation to less-experienced colleagues. They will also work closely with customers/clients and have well-developed customer service skills. The qualification is designed to ensure that there is a high degree of flexibility to complete by having pathways for a wide range of occupational roles and specialisms. All work must be carried out in accordance with Building Regulations and Industry recognised safe working practices, including the disposal of waste. What is required from candidates? GQA qualifications are made up of a number of units that have a credit value or credits. This qualification consists of 5 mandatory units and 6 pathways to cover occupational roles in External Wall Insulation, Cavity Wall Insulation, Loft insulation, Draught Proofing, Internal insulation and insulation to Framed Sections of Buildings. Candidates must complete all 5 mandatory units which have a total credit value of 23 credits and the required credits from the selected pathway. Dependent on the pathway selected the qualification has a total credit value ranging from 59 credits to 91 credits The units are made up of the things those working in these job roles need to know to be able to do to carry out the work safely and correctly. These are called Learning Outcomes, and all must be met to achieve the unit. Mandatory units Level Credit Maintain, promote and monitor Health and Safety in the Insulation and Building Treatments working environment Environmental Issues in the Insulation and Building Treatments working environment Identify and confirm requirements, resources and methods of work to carry out workplace activity Communication and teamwork in Insulation and Building Treatment activities Understanding Building Regulations and Legislation that apply to the Insulation and Building Treatments working environment Pathway 1 External Wall Insulation D/503/3042 Applying Surface Finishes to External Wall Insulation in the Workplace 2 19 Installing External Wall Insulation in the Workplace 2 19 Setting Out and Installing External Wall Insulation and Applying Surface Finishes to Buildings with Non-Routine or Complex Features Pathway 2 Cavity Wall Insulation Installing Cavity Wall Insulation in the Workplace 2 18 Setting Out and Installing Cavity Wall Insulation to Buildings with Non-Routine or Complex Features 3 24 Pathway 3 Loft Insulation Installing Loft Insulation in the Workplace Setting Out and Installing Loft Insulation to Buildings with Non-Routine or Complex Features Pathway 4 Draught Proofing Installing Draught-proofing to Openings in the Workplace 2 12 Setting Out and Installing Draught-Proofing to Openings with Non-Routine or Complex Features 3 30 Pathway 5 Internal Insulation to Walls, Floors or Ceilings Installing Internal Insulation to Walls, Floors or Ceilings in the Workplace Setting Out and Installing Internal Insulations to Walls, Floors or Ceilings to Buildings with Non-Routine or Complex Features Pathway 6 Insulation to Framed Sections of Buildings Installing Insulation to Framed Sections of Buildings in the Workplace 2 19 Setting Out and Installing Insulation to Framed Sections of Buildings with Complex or Non-Routine Features in the Workplace Assessment Guidance Evidence should show that you can complete all of the learning outcomes for each unit being taken. Types of evidence: Evidence of performance and knowledge is required. Evidence of performance should be demonstrated by activities and outcomes, and should be generated in the workplace only, unless indicated under potential sources of evidence (see below). Evidence of knowledge can be demonstrated though performance or by responding to questions. Quantity of evidence: Evidence should show that you can meet the requirements of the units in a way that demonstrates that the standards can be achieved consistently over an appropriate period of time. Potential sources of evidence: The main source of evidence for each unit will be observation of the candidate’s performance and knowledge demonstrated during the completion of the unit. This can be supplemented by the following types of physical or documentary evidence: * Accident book/reporting system * Photo/video evidence * Safety records * Work diaries * Training records * Timesheets * Audio evidence * Telephone logs * Job specifications and documentations * Delivery records * Witness testimonies * Equipment * Correspondence with customers * Prepared sites and structures * Notes and memos * Completed sites and structures Please Note that photocopied or downloaded documents such as manufacturers or industry guidance, H&S policies, Risk Assessments etc, are not normally acceptable evidence for GQA qualifications unless accompanied by a record of a professional discussion or Assessor statement confirming candidate knowledge of the subject. If you are in any doubt about the validity of evidence, please contact Oscar Onsite Academy
Motivational Intelligence - Executive Leadership & Management Program
By The Power Within Training & Development Ltd
Our Motivational Intelligence Executive Management course is targeted at transitional leadership development to adapt to market dynamics. -------------------------------------------------------------------------------- AWARD WINNING LEADERSHIP DEVELOPMENT PROGRAMME EXECUTIVE DIPLOMA: LEADING WITH MOTIVATIONAL INTELLIGENCE Leading your team or business through transitions or adapting to change is a vital leadership skill that most find challenging. The Power Within Training is dedicated to giving leaders, managers, and businesses throughout England and the UK the executive leadership skills needed to transform their businesses. Neuroscientists have now discovered why people perceive risk, resist change, and cling to the legacy ways they approach their role. With this discovery, we’ve found a practical approach for removing this resistance and fostering greater employee accountability, adaptability, and resilience. The answer was uncovered in the emerging field of Motivational Intelligence. -------------------------------------------------------------------------------- This course has completely changed my outlook on my responsibilities as a manager/leader. To say I have a new perspective is an understatement; I now have the tools to make a massive difference in how I run my company and my life; it has put a new voice in my head that is now directing me in ways I had not thought of before. "If you want a better chance in life and business, do not hesitate to do this course." MANAGING DIRECTOR RBT UNDERFLOWING LIMITED -------------------------------------------------------------------------------- The Role of Motivational Leadership Our motivational leadership courses are rooted in the science of Motivational Intelligence. Motivational Intelligence is designed as an individual’s ability to identify and manage negative thoughts and self-limiting beliefs to overcome obstacles and accomplish goals. Using motivational intelligence and our management development program provides you with the skills and tools needed to face high-level challenges and put thoughts into action while paving the way to a vision. Motivation relies on the learning process of an individual and their ability to observe the relationship between performance and outcome. Motivational leaders can evoke and see the best in their employees and inspire them to work toward a common goal. LEADING WITH MOTIVATIONAL INTELLIGENCE Objectives of our Motivational Leadership Courses The management development program we offer is the world’s first accredited Executive Diploma specifically designed to help progressive-minded leaders adapt to today’s business environment. We focus on issues and challenges created by disruption and turbulence. Our motivational leadership courses address topics ranging from leading/managing virtual teams to helping employees more readily orient to an ever-changing world. The Power Within focuses on imparting fundamental skills, tactical best practices, and powerful insights into the human side of the business. Leadership training provides valuable knowledge to leaders of all levels. The management portion of our leadership training teaches participants how to define the proper team goals, translate them into actionable plans and communicate them in a way that encourages buy-in. Lastly, the leadership portion focuses on developing people by shifting negative thoughts and self-limiting beliefs such that individuals give themselves permission to learn, grow, and execute new strategies and plans. Here are some additional objects of our motivational leadership courses: * To Understand the Role of Motivation in the Workplace * To Develop a Deep Understanding of the Different Types of Motivation and How They Can Be Applied to Improve Team Performance * To Learn How to Use Motivational Intelligence to Create a Positive and Productive Work Environment * To Develop the Skills Needed to Increase Employee Engagement and Drive Business Results * To Practice Effective Leadership Techniques that Foster Motivation and Engagement -------------------------------------------------------------------------------- LEADING WITH MOTIVATIONAL INTELLIGENCE Our Leading with Motivational Intelligence (MQ) Executive Diploma Programme is specifically designed to help participants create the “complete game” of leadership and management. Leveraged by more than 40% of the largest Fortune 500 companies and implemented around the world, the Leading with Motivational Intelligence (MQ) consistently receives a participant buy-in rate in excess of 97%. However, the most important statistic is: 12 MONTHS AFTER COMPLETING THE COURSE MORE THAN 93% OF PARTICIPANTS CONTINUE TO USE THE SKILLS AND TECHNIQUES TAUGHT ON A DAILY BASIS. -------------------------------------------------------------------------------- ABOUT THE MQ EXECUTIVE DIPLOMA ARE THERE DIFFERENT TYPES OF MOTIVATIONAL LEADERSHIP? Motivation is the fuel that drives the accomplishment of a goal; without any motivation, the goal becomes another difficult task. Motivational leadership means understanding that regardless of whether you’re leading a small group or an entire business, your leadership and motivational style can significantly impact the effectiveness of your effort. There are several leadership and motivation styles, but the challenge comes with finding the most appropriate for you and your team. In our leadership development program, we’ll discuss leadership motivational skills while working with you to find the best one. Motivational leadership either takes the form of intrinsic or extrinsic motivation. Intrinsic motivation motivates your team to be rewarded internally, and extrinsic motivation uses compensation as a driving force. Compensation can be salary, bonuses, goods, money, or even an appraisal. Here are some examples of different intrinsic and extrinsic motivational types: * Competence Motivation – This style is driven by curiosity and a willingness to know more and cultivate additional skills. This style’s central pillar is building more expertise on a subject matter as a noncompetition among peers. * Achievement Motivation – Achievement motivation is similar to competence, as it aims to achieve personal development goals. This could take the form of a title within the company. An example could be in your sales department, where a leaderboard or wall of fame is used to track sales. * Reward-Based Motivation – This is probably the only motivational type most are aware of, as it’s the easiest way to get a fast motivational boost. The main issue with this type of motivation is that employees get used to it, and the effects don’t last long. UNDERSTAND THE IMPORTANCE OF MOTIVATION SKILLS IN LEADERSHIP Motivation drives nearly every action of our lives. Motivational leadership drives the why behind every business idea that’s ever been put into action. As a leader or manager, you must understand the importance of motivating team members, and being able to do this effectively is a requirement in every manager, leader, or business owner’s toolkit. Our management development program builds on best practices, strategic insights, and lessons learned over three decades of building leadership universities for Fortune 500 companies. Focusing on imparting fundamental skills to our executive development course offers powerful insights into the human side of the business. You’ll gain the skills needed to foster a growth mindset within your team. Here are some additional reasons why motivational leadership matters: * Improved Performance – Motivated employees can drive the performance of your business. When your employees are motivated, you’ll find lower levels of absenteeism, improved relationships between managers and employees, and improved worker performance throughout your business. * Enhanced Innovation – Motivation is a significant force behind innovative ideas. You’re more likely to identify workplace improvement opportunities when your team is motivated. * Improved Workplace Culture – Employee motivation and your workplace culture are closely linked. When you take our leadership development program, you’ll discover that a motivated workforce brings commitment, and drive, which enhances your business’s overall morale and creates a positive work culture. Register your interest [https://www.thepowerwithintraining.com/leadership-development-courses/mq-executive-leadership-and-management/#register] MOTIVATIONAL LEADERSHIP TECHNIQUES THAT FOSTER ENGAGEMENT When employees are unmotivated or disengaged, it’s easy to blame tools, processes, or contributing factors. Often, disengagement comes down to a lack of effective leadership. Our leadership training program will help you unlock what leaders need to inspire their employees to do their job and find purpose within their roles. Here are some ways you can apply what you learned during your leadership development program to encourage collaborative leadership and inspire your team to do their very best work: * Employees Trust Leaders Whom Both Lead and Follow – Good leaders don’t needlessly exhibit authoritative behaviour. Good leaders show their team that they are willing to roll up their sleeves and work with their team to improve the business. * Passion and Positivity Increase Employee Performance – Effective motivational leadership combines finding meaning in work, leveraging connection and community, converting stress into opportunity, taking actions despite the risk, and lastly, maintaining the energy of others through motivation. Show enthusiasm in your business, which will convey your passion to others and can help increase performance and employee engagement. * Effective Leadership Prioritizes Business – Successful leaders are more about short-term goals than reaching the next milestone and contributing to your overall business. Practical leadership qualities include providing growth opportunities, inspiring and motivating employees, being open and trusting, and assessing and managing risks. These decisions lead to more long-term success for your business. HOW TO REGISTER FOR OUR LEADERSHIP DEVELOPMENT PROGRAM Our motivational leadership courses are open to leaders, managers, and business owners looking to quickly adapt their team to change and effectively mentor every team member. The modules in our leadership development program are live virtual instructor-led sessions that meet twice per month for about three and a half hours. These modules incorporate insightful discussions and engaging group conversations designed to shift limiting mindsets, isolate best practices and foster actionable strategies that can be applied immediately. To apply for the course, we ask that you register your interest. Once submitted, The Power Within will contact you to discuss options for fully-funded or partially-funded training opportunities. REGISTER YOUR INTEREST TODAY Book Your Motivational Leadership Course Today The Power Within is the Motivational Intelligence company dedicated to helping your business become more accountable, resilient, adaptable, and capable of handling all the challenges they encounter. Our leading with Motivational Intelligence Executive Diploma course has been built leveraging Nobel Prize-winning research and the latest advancements to ensure everything necessary for meaningful change is in place. Our leadership development program is fully accredited and internationally recognized for its effectiveness in developing world-class leaders. We want to give you the tools, techniques, and knowledge to think bigger, be better, and achieve more. Don’t hesitate to contact us to learn more about our leadership development program.
FORENSIC ACCOUNTING FOR INSTITUTIONAL INVESTORS
By Behind The Balance Sheet
Our Forensic Accounting Course is designed to help investment analysts detect earnings manipulation. It focuses on creative accounting rather than conducting detailed forensic analysis but we explain the tools short sellers employ to detect fraud and some of the techniques we used at hedge funds to identify short opportunities.
Online Options
Show all 6252The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6) FDSc (Foundation Degree Level) qualification Nationally Recognised certificate Dually accredited: Open College Network and CPD Covers both aspirated and evacuated systems Covers specialised blood collection systems & methods Classroom or Virtual Classroom learning options Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep) Complete your training from beginner to advanced level This course either follows on from our Introduction to Phlebotomy Course or can be combined with our introductory course as part of a course package (see below) Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.
Creating Videos With Your Phone (Interactive Workshop)
By Clockwork Eye Video Training
Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost
AI-900T00 Microsoft Azure AI Fundamentals
By Nexus Human
Duration 1 Days 6 CPD hours This course is intended for The Azure AI Fundamentals course is designed for anyone interested in learning about the types of solution artificial intelligence (AI) makes possible, and the services on Microsoft Azure that you can use to create them. You don?t need to have any experience of using Microsoft Azure before taking this course, but a basic level of familiarity with computer technology and the Internet is assumed. Some of the concepts covered in the course require a basic understanding of mathematics, such as the ability to interpret charts. The course includes hands-on activities that involve working with data and running code, so a knowledge of fundamental programming principles will be helpful. This course introduces fundamentals concepts related to artificial intelligence (AI), and the services in Microsoft Azure that can be used to create AI solutions. The course is not designed to teach students to become professional data scientists or software developers, but rather to build awareness of common AI workloads and the ability to identify Azure services to support them. Prerequisites Prerequisite certification is not required before taking this course. Successful Azure AI Fundamental students start with some basic awareness of computing and internet concepts, and an interest in using Azure AI services. Specifically: * Experience using computers and the internet. * Interest in use cases for AI applications and machine learning models. * A willingness to learn through hands-on exp... 1 - FUNDAMENTAL AI CONCEPTS * Understand machine learning * Understand computer vision * Understand natural language processing * Understand document intelligence and knowledge mining * Understand generative AI * Challenges and risks with AI * Understand Responsible AI 2 - FUNDAMENTALS OF MACHINE LEARNING * What is machine learning? * Types of machine learning * Regression * Binary classification * Multiclass classification * Clustering * Deep learning * Azure Machine Learning 3 - FUNDAMENTALS OF AZURE AI SERVICES * AI services on the Azure platform * Create Azure AI service resources * Use Azure AI services * Understand authentication for Azure AI services 4 - FUNDAMENTALS OF COMPUTER VISION * Images and image processing * Machine learning for computer vision * Azure AI Vision 5 - FUNDAMENTALS OF FACIAL RECOGNITION * Understand Face analysis * Get started with Face analysis on Azure 6 - FUNDAMENTALS OF OPTICAL CHARACTER RECOGNITION * Get started with Vision Studio on Azure 7 - FUNDAMENTALS OF TEXT ANALYSIS WITH THE LANGUAGE SERVICE * Understand Text Analytics * Get started with text analysis 8 - FUNDAMENTALS OF QUESTION ANSWERING WITH THE LANGUAGE SERVICE * Understand question answering * Get started with the Language service and Azure Bot Service 9 - FUNDAMENTALS OF CONVERSATIONAL LANGUAGE UNDERSTANDING * Describe conversational language understanding * Get started with conversational language understanding in Azure 10 - FUNDAMENTALS OF AZURE AI SPEECH * Understand speech recognition and synthesis * Get started with speech on Azure 11 - FUNDAMENTALS OF AZURE AI DOCUMENT INTELLIGENCE * Explore capabilities of document intelligence * Get started with receipt analysis on Azure 12 - FUNDAMENTALS OF KNOWLEDGE MINING WITH AZURE COGNITIVE SEARCH * What is Azure Cognitive Search? * Identify elements of a search solution * Use a skillset to define an enrichment pipeline * Understand indexes * Use an indexer to build an index * Persist enriched data in a knowledge store * Create an index in the Azure portal * Query data in an Azure Cognitive Search index 13 - FUNDAMENTALS OF GENERATIVE AI * What is generative AI? * Large language models * What is Azure OpenAI? * What are copilots? * Improve generative AI responses with prompt engineering 14 - FUNDAMENTALS OF AZURE OPENAI SERVICE * What is generative AI * Describe Azure OpenAI * How to use Azure OpenAI * Understand OpenAI's natural language capabilities * Understand OpenAI code generation capabilities * Understand OpenAI's image generation capabilities * Describe Azure OpenAI's access and responsible AI policies 15 - FUNDAMENTALS OF RESPONSIBLE GENERATIVE AI * Plan a responsible generative AI solution * Identify potential harms * Measure potential harms * Mitigate potential harms * Operate a responsible generative AI solution ADDITIONAL COURSE DETAILS: Nexus Humans AI-900T00 - Microsoft Azure AI Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AI-900T00 - Microsoft Azure AI Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Teamwork and Team Building
By Nexus Human
Duration 1 Days 6 CPD hours Overview Students will come away with knowledge and skills to become a top-notch team performer. This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - DEFINING SUCCESS * What is a Team? * An Overview of Tuckman and Jensen's Four-Phase Model 3 - TYPES OF TEAMS * The Traditional Team * Self-Directed Teams * E-Teams 4 - THE FIRST STAGE OF TEAM DEVELOPMENT-FORMING * Hallmarks of This Stage * What To Do As A Leader * What To Do As A Follower 5 - THE SECOND STAGE OF TEAM DEVELOPMENT-STORMING * The Hallmarks of This Stage * What To Do As A Leader * What To Do As A Follower 6 - THE THIRD STAGE OF TEAM DEVELOPMENT-NORMING * The Hallmarks of This Stage * What To Do As A Leader * What To Do As A Follower 7 - THE FOURTH STAGE OF TEAM DEVELOPMENT-PERFORMING * Hallmarks of This Stage * What To Do As A Leader * What To Do As A Follower 8 - TEAM BUILDING ACTIVITIES * The Benefits and Disadvantages * Team-Building Activities That Won't Make People Cringe * Choosing a Location for Team-Building 9 - MAKING THE MOST OF TEAM MEETINGS * Setting the Time and Place * Trying the 50-Minute Meeting * Using Celebrations of All Sizes 10 - SOLVING PROBLEMS AS A TEAM * The Six Thinking Hats * Encouraging Brainstorming * Building Consensus 11 - ENCOURAGING TEAMWORK * Some Things to Do * Some Things to Avoid * Some Things to Consider 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans ADDITIONAL COURSE DETAILS: Nexus Humans Teamwork and Team Building training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Teamwork and Team Building course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Master YouTube with TubeBuddy: A Micro-Workshop
By Clockwork Eye Video Training
Master YouTube with TubeBuddy: A Micro-Workshop Unlock your YouTube channel's full potential with our exclusive micro-workshop on TubeBuddy, the ultimate tool for video creators. Learn how to effectively use TubeBuddy's powerful features to optimise your content, increase your visibility, and grow your audience. What You’ll Learn: SEO & Keywords: Master the Keyword Explorer and SEO Studio to dominate search results. Content Optimisation: Utilise A/B Testing, Thumbnail Analyser, and Click Magnet for maximum engagement. Efficiency Tools: Streamline your workflow with Bulk Processing and advanced analytics. Join us and transform your YouTube strategy with expert insights and practical tips on leveraging TubeBuddy. Don’t miss this opportunity to take your channel to the next level! For more information on TubeBuddy’s features, visit TubeBuddy [https://www.tubebuddy.com/pricing?a=ClockworkEye]https://www.tubebuddy.com/.
"Reflective Supervision Group" with Bárbara Godoy
By Therapy Harley Street
We aim to create a kind of intimacy where practitioners can see themselves clearly whilst getting the support to be who they are. -------------------------------------------------------------------------------- All therapists have an original project, an intention, a gut feeling, and the reason why they decided to practice. Through training, many things are learnt but often this profound and personal purpose can be clouded. This weekly group provides a safe space that promotes a non-judgmental approach. We aim to create a kind of intimacy where practitioners can see themselves clearly whilst getting the support to be who they are. Once the practitioners own individual style is discovered a process to master what will become their own personal approach begins. The group is the supervisor, a gentle but firm mirror to observe our work with perspective and generate understanding of the client’s process by taking into account ourselves as co-creators of the therapeutic encounter. A creative and uplifting weekly group that aims to strengthen the therapists’ own existential awareness. Bárbara Godoy M.A., Adv. Dip. Exi. Psy, Existential lecturer, Psychotherapist and Supervisor UKCP accredited. MBACP and SEA – Director of Therapy Harley Street. Bárbara’s academic experience in London since 2008 includes lecturing and researching on the theory and practice of Phenomenological Existential Therapy on Doctorate, MA and professional courses at the School of Psychotherapy and Counselling Psychology, Regent’s University and the New School of Psychotherapy and Counselling directed by Emmy van Deurzen. Bárbara has facilitated therapeutic Group Work internationally since 1997. Currently, as the clinical director of THS, Bárbara leads a team of over 30 professional practitioners in the area of Psychological services and Well-being consultancy. Bárbara is also the founder director. NEW TERM 2024: Option one: Fridays 2 pm to 3 pm (UK time) Dates: 20 and 27 September, 4, 11, 18 and 25 October, 1, 8, 15 and 22 November Book here > [https://www.eventbrite.com/e/reflective-supervision-group-with-barbara-godoy-tickets-904670272137?aff=oddtdtcreator] Option two: Tuesdays 7.30 pm to 8.30 pm (UK time) Dates: 17 and 24 September, 1, 8, 15, 22 and 29 October, 5, 12 and 19 November Book here > [https://www.eventbrite.com/e/copy-of-reflective-supervision-group-with-barbara-godoy-tickets-904675608097?aff=oddtdtcreator]
Platelet-rich Plasma (PRP) treatments Nationally Recognised Qualification No previous experience or qualifications needed Open College Network Accreditation Level 4 (as required for minimally invasive procedures) Covers standards set by HEE Employed (salon) or Self-Employed opportunities Basic understanding of English language required OPEN TO ALL APPLICANTS
MD-102T00 Microsoft 365 Endpoint Administrator
By Nexus Human
Duration 5 Days 30 CPD hours This course is intended for The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies. In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data. Prerequisites The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices. 1 - EXPLORE THE ENTERPRISE DESKTOP * Examine benefits of modern management * Examine the enterprise desktop life-cycle model * Examine planning and purchasing * Examine desktop deployment * Plan an application deployment * Plan for upgrades and retirement 2 - EXPLORE WINDOWS EDITIONS * Examine Windows client editions and capabilities * Select client edition * Examine hardware requirements 3 - UNDERSTAND MICROSOFT ENTRA ID * Examine Microsoft Entra ID * Compare Microsoft Entra ID and Active Directory Domain Services * Examine Microsoft Entra ID as a directory service for cloud apps * Compare Microsoft Entra ID P1 and P2 plans * Examine Microsoft Entra Domain Services 4 - MANAGE MICROSOFT ENTRA IDENTITIES * Examine RBAC and user roles in Microsoft Entra ID * Create and manage users in Microsoft Entra ID * Create and manage groups in Microsoft Entra ID * Manage Microsoft Entra objects with PowerShell * Synchronize objects from AD DS to Microsoft Entra ID 5 - MANAGE DEVICE AUTHENTICATION * Describe Microsoft Entra join * Examine Microsoft Entra join prerequisites limitations and benefits * Join devices to Microsoft Entra ID * Manage devices joined to Microsoft Entra ID 6 - ENROLL DEVICES USING MICROSOFT CONFIGURATION MANAGER * Deploy the Microsoft Configuration Manager client * Monitor the Microsoft Configuration Manager client * Manage the Microsoft Configuration Manager client 7 - ENROLL DEVICES USING MICROSOFT INTUNE * Manage mobile devices with Intune * Enable mobile device management * Explain considerations for device enrollment * Manage corporate enrollment policy * Enroll Windows devices in Intune * Enroll Android devices in Intune * Enroll iOS devices in Intune * Explore device enrollment manager * Monitor device enrollment * Manage devices remotely 8 - EXECUTE DEVICE PROFILES * Explore Intune device profiles * Create device profiles * Create a custom device profile 9 - OVERSEE DEVICE PROFILES * Monitor device profiles in Intune * Manage device sync in Intune * Manage devices in Intune using scripts 10 - MAINTAIN USER PROFILES * Examine user profile * Explore user profile types * Examine options for minimizing user profile size * Deploy and configure folder redirection * Sync user state with Enterprise State Roaming * Configure Enterprise State Roaming in Azure 11 - EXECUTE MOBILE APPLICATION MANAGEMENT * Examine mobile application management * Examine considerations for mobile application management * Prepare line-of-business apps for app protection policies * Implement mobile application management policies in Intune * Manage mobile application management policies in Intune 12 - DEPLOY AND UPDATE APPLICATIONS * Deploy applications with Intune * Add apps to Intune * Manage Win32 apps with Intune * Deploy applications with Configuration Manager * Deploying applications with Group Policy * Assign and publish software * Explore Microsoft Store for Business * Implement Microsoft Store Apps * Update Microsoft Store Apps with Intune * Assign apps to company employees 13 - ADMINISTER ENDPOINT APPLICATIONS * Manage apps with Intune * Manage Apps on non-enrolled devices * Deploy Microsoft 365 Apps with Intune * Additional Microsoft 365 Apps Deployment Tools * Configure Microsoft Edge Internet Explorer mode * App Inventory Review 14 - PROTECT IDENTITIES IN MICROSOFT ENTRA ID * Explore Windows Hello for Business * Deploy Windows Hello * Manage Windows Hello for Business * Explore Microsoft Entra ID Protection * Manage self-service password reset in Microsoft Entra ID * Implement multi-factor authentication 15 - ENABLE ORGANIZATIONAL ACCESS * Enable access to organization resources * Explore VPN types and configuration * Explore Always On VPN * Deploy Always On VPN 16 - IMPLEMENT DEVICE COMPLIANCE * Protect access to resources using Intune * Explore device compliance policy * Deploy a device compliance policy * Explore conditional access * Create conditional access policies 17 - GENERATE INVENTORY AND COMPLIANCE REPORTS * Report enrolled devices inventory in Intune * Monitor and report device compliance * Build custom Intune inventory reports * Access Intune using Microsoft Graph API 18 - DEPLOY DEVICE DATA PROTECTION * Explore Windows Information Protection * Plan Windows Information Protection * Implement and use Windows Information Protection * Explore Encrypting File System in Windows client * Explore BitLocker 19 - MANAGE MICROSOFT DEFENDER FOR ENDPOINT * Explore Microsoft Defender for Endpoint * Examine key capabilities of Microsoft Defender for Endpoint * Explore Windows Defender Application Control and Device Guard * Explore Microsoft Defender Application Guard * Examine Windows Defender Exploit Guard * Explore Windows Defender System Guard 20 - MANAGE MICROSOFT DEFENDER IN WINDOWS CLIENT * Explore Windows Security Center * Explore Windows Defender Credential Guard * Manage Microsoft Defender Antivirus * Manage Windows Defender Firewall * Explore Windows Defender Firewall with Advanced Security 21 - MANAGE MICROSOFT DEFENDER FOR CLOUD APPS * Explore Microsoft Defender for Cloud Apps * Planning Microsoft Defender for Cloud Apps * Implement Microsoft Defender for Cloud Apps 22 - ASSESS DEPLOYMENT READINESS * Examine deployment guidelines * Explore readiness tools * Assess application compatibility * Explore tools for application compatibility mitigation * Prepare network and directory for deployment * Plan a pilot 23 - DEPLOY USING THE MICROSOFT DEPLOYMENT TOOLKIT * Evaluate traditional deployment methods * Set up the Microsoft Deployment Toolkit for client deployment * Manage and deploy images using the Microsoft Deployment Toolkit 24 - DEPLOY USING MICROSOFT CONFIGURATION MANAGER * Explore client deployment using Configuration Manager * Examine deployment components of Configuration Manager * Manage client deployment using Configuration Manager * Plan in-place upgrades using Configuration Manager 25 - DEPLOY DEVICES USING WINDOWS AUTOPILOT * Use Autopilot for modern deployment * Examine requirements for Windows Autopilot * Prepare device IDs for Autopilot * Implement device registration and out-of-the-box customization * Examine Autopilot scenarios * Troubleshoot Windows Autopilot 26 - IMPLEMENT DYNAMIC DEPLOYMENT METHODS * Examine subscription activation * Deploy using provisioning packages * Use Windows Configuration Designer * Use Microsoft Entra join with automatic MDM enrollment 27 - PLAN A TRANSITION TO MODERN ENDPOINT MANAGEMENT * Explore using co-management to transition to modern endpoint management * Examine prerequisites for co-management * Evaluate modern management considerations * Evaluate upgrades and migrations in modern transitioning * Migrate data when modern transitioning * Migrate workloads when modern transitioning 28 - MANAGE WINDOWS 365 * Explore Windows 365 * Configure Windows 365 * Administer Windows 365 29 - MANAGE AZURE VIRTUAL DESKTOP * Examine Azure Virtual Desktop * Explore Azure Virtual Desktop * Configure Azure Virtual Desktop * Administer Azure Virtual Desktop ADDITIONAL COURSE DETAILS: Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
ILM Level 5 Qualifications in Business Coaching and Mentoring
By Dickson Training Ltd
Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: MODULE ONE INTRODUCTION * 1.1) Explore the myths * 1.2) What is coaching and mentoring? * 1.3) What is business coaching? * 1.4) Thoughts and perceptions * 1.5) 7 competencies of a coach * 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling MODULE TWO MODELS AND PRACTICE * 2.1) The Wheel of Life * 2.2) Johari's Window * 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach * 2.4) STAR / GROW model * 2.5) Effective use of Paradigm cards * 2.6) Practice and feedback MODULE THREE BUILDING THE RELATIONSHIP * 3.1) Self-management * 3.2) How motivation works * 3.3) Personality & behavioural traits * 3.4) Rapport and trust MODULE FOUR COMMUNICATION AND PRACTICE * 4.1) Non-verbal communication * 4.2) Effective communication * 4.3) Questioning through 2nd/3rd/4th level questioning * 4.4) Building a bank of coaching questions * 4.5) Practice and feedback MODULE FIVE STRUCTURE * 5.1) Introduction * 5.2) The coaching cycle * 5.3) How to give feedback * 5.4) The COMET model * 5.5) Executive coaching * 5.6) Psychometrics * 5.7) Closing the coaching session MODULE SIX WELL-FORMED OUTCOMES * 6.1) Challenge and focus steps * 6.2) Coaching goals * 6.3) Establishing the gap analysis * 6.4) Using diagnostic tools * 6.5) SMART objectives * 6.6) Designing & planning focus steps * 6.7) Gaining commitment * 6.8) Practice and feedback -------------------------------------------------------------------------------- WHO IS IT FOR? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. -------------------------------------------------------------------------------- ACCREDITATION Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. -------------------------------------------------------------------------------- REQUIRED ACTIVITIES PRE-COURSE We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. POST-COURSE To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. -------------------------------------------------------------------------------- COURSE MATERIAL Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report [https://www.dicksontraining.com/paradigm-psychometrics/index.php] and receive a year's membership with the Institute of Leadership & Management (ILM). -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/business-coaching/ilm-level-5-business-coaching-and-mentoring.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 03-04 October 2023 * 22-23 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 14-15 September 2023 * 14-15 December 2023 * 14-15 March 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Diploma: £1,795 + vat | Certificate: £1,495 + vat * September 2023 - 25th Sep (morning), 25th Sep (afternoon), 26th Sep (morning), 26th Sep (afternoon) * November 2023 - 6th Nov (morning), 6th Nov (afternoon), 7th Nov (morning), 7th Nov (afternoon) * January 2024 - 11th Jan (morning), 11th Jan (afternoon), 12th Jan (morning), 12th Jan (afternoon) * March 2024 - 11th Mar (morning), 11th Mar (afternoon), 12th Mar (morning), 12th Mar (afternoon) * May 2024 - 14th May (morning), 14th May (afternoon), 15th May (morning), 15th May (afternoon) * July 2024 - 9th Jul (morning), 9th Jul (afternoon), 10th Jul (morning), 10th Jul (afternoon -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.
Advanced Architecting on AWS
By Nexus Human
Duration 3 Days 18 CPD hours This course is intended for This course is intended for Solution Architects Overview At the end of this course, you will be able to: Apply the AWS Well-Architected Framework Manage multiple AWS accounts for your organization Connect an on-premises datacenter to AWS cloud Move large data from an on-premises datacenter to AWS Design large datastores for AWS cloud Understand different architectural designs for scalability Protect your infrastructure from DDoS attack Secure your data on AWS with encryption Enhance the performance of your solutions Select the most appropriate AWS deployment mechanism Building on concepts introduced in Architecting on AWS, Advanced Architecting on AWS is intended for individuals who are experienced with designing scalable and elastic applications on the AWS platform. Building on concepts introduced in Architecting on AWS, this course covers how to build complex solutions which incorporate data services, governance, and security on AWS. This course introduces specialized AWS services, including AWS Direct Connect and AWS Storage Gateway to support Hybrid architecture. It also covers designing best practices for building scalable, elastic, secure, and highly available applications on AWS. MODULE 1: AWS ACCOUNT MANAGEMENT * Multiple accounts * Multi-account patterns * License management * Manage security and costs with multiple accounts * AWS Organizations * AWS Directory Service * Hands-on lab: Multi-VPC connectivity using a VPN MODULE 2: ADVANCED NETWORK ARCHITECTURES * Improve VPC network connections * Enhance performance for HPC workloads * VPN connections over AWS * AWS Direct Connect * AWS Transit Gateway * Amazon Route 53 * Exercise: Design a hybrid architecture MODULE 3: DEPLOYMENT MANAGEMENT ON AWS * Application lifecycle management * Application deployment using containers * AWS Elastic Beanstalk * AWS OpsWorks * AWS CloudFormation MODULE 4: DATA * Optimize Amazon S3 storage * Amazon ElastiCache * AWS Snowball * AWS Storage Gateway * AWS DataSync * Backup and archival considerations * Database migration * Designing for big data with Amazon DynamoDB * Hands-on lab: Build a failover solution with Amazon Route 53 and Amazon RDS MODULE 5: DESIGNING FOR LARGE SCALE APPLICATIONS * AWS Auto Scaling * Migrating over-provisioned resources * Blue-green deployments on AWS * Hands-on lab: Blue-green deployment with AWS MODULE 6: BUILDING RESILIENT ARCHITECTURES * DDoS attack overview * AWS Shield * AWS WAF * Amazon GuardDuty * High availability using Microsoft SQL Server and Microsoft SharePoint on AWS * High availability using MongoDB on Amazon EC2 * AWS Global Accelerator * Hands-on lab: CloudFront content delivery and automating AWS WAF rules MODULE 7: ENCRYPTION AND DATA SECURITY * Encryption primer * DIY key management in AWS * AWS Marketplace for encryption products * AWS Key Management Service (AWS KMS) * Cloud Hardware Security Module (HSM) * Comparison of key management options * Hands-on lab: AWS KMS with envelope encryption
