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21 Cleaning courses in Crook

Level 2 NVQ Certificate in Plant Operations - Sweeping and Cleaning

By Dynamic Training and Assessments Ltd

Level 2 NVQ Certificate in Plant Operations - Sweeping and Cleaning

Level 2 NVQ Certificate in Plant Operations - Sweeping and Cleaning
Delivered in-person, on-requestDelivered In-Person in Nottinghamshire
£695

GPON and FTTx networks

5.0(3)

By Systems & Network Training

GPON AND FTTX NETWORKS TRAINING COURSE DESCRIPTION Designed to benefit those requiring an in depth knowledge of the principles and applications of Ten Gigabit and Gigabit Passive Optical Networking and Fibre to the X in NG Networks applications and their associated equipment, its flexibility and function within a modern transmission network. Using an effective mix of 'hands on' equipment instruction and correlation to theory based learning the delegate will gain a complete understanding of the equipment and the tasks to be undertaken in a real life situation. WHAT WILL YOU LEARN * Compare PON/FTTx systems. * Explain network elements and designs. * Support applications and network interfaces. * List circuit provisioning and bandwidth requirements. * Understand upstream & downstream issues. * Describe headend & network elements/OLT-ONT. * Perform network testing with OTDR test sets. GPON AND FTTX NETWORKS TRAINING COURSE DETAILS * Who will benefit: Anyone working with GPON and FTTx. * Prerequisites: Introduction to data communications and networking. * Duration 5 days GPON AND FTTX TRAINING COURSE CONTENTS * FTTN, FTTC, FTTH SMF, MMF, Fibre safety and properties (dispersion/attenuation), Fibre reel cables and types, Fibre installation and air blown fibre, Transmitters and receivers - power budget/laser classes. Fibre to the home (FTTH), FTTC (Fibre to the Cabinet), FTTN (Fibre to the node) , FTTD (Fibre to the desk), FFTH topologies and wavelengths, Active or passive optical network. * WDM equipment and GPON OSP design Wavelength considerations, WDM/DWDM/CWDM, EDFA optical amplification, AWG (Arrayed Waveguide Grating) splitters , Couplers (splitters) and losses, Optical splitters 1x2, 1x4, 1x8, 1x16, 1x32, 1x64, 2x64. * PON variants Gigabit passive optical network (GPON), Gigabit Ethernet passive optical network (GEPON), Time division PON (TDM-PON), Wave Division Multiplexing PON (WDM-PON), 1Gbps, 10Gbps, 40Ggps, 100Gbps FSAN (Full Service Access Network) NGA (Next Generation Access), Strategies for TDM-PON to WDM-PON migration, Architecture of NG-PON (hybrid WDM/TDM PON), Additional services than triple play. * GEPON design GPON OSP centralized and distributed design, GPON PON splitters x4 x8 x32, Fibre splice trays /cassette trays & enclosures, GPON field testing and installation verification, GPON physical layer testing, Optical time domain reflectometer (OTDR), Optical power source & meter, Optical return loss (ORL), APON/BPON/GPON/EPON comparisons. * GPON ITU-T G.984.1 Reference model, terminology & architecture, Access network system management functions. ONT & OLT functional block examples. FTTx scenarios, 4 switching arrangements for external access network backup. * GPON ITU-T G.984.2 Physical layer, Enhancement band, Bit rate and wavelengths, FEC and RAMAN. * GPON ITU-T G.984.3 Frame structure, GPON encapsulation method (GEM), GTC adaptation and framing sublayer protocol stack, Status reporting & traffic monitoring DBA (SR-DBA & TM-DBA), Transmission container (T-CONT) types, Downstream & upstream multiplexing, GEM port identifier, Media access control and ONU registration, Extended bandwidth assignment model scheduling architecture, PLOAM & alarm messages, Downstream & Upstream FEC, Process order in a GTC transmit flow. * GPON ITU-T G.984.4 and G.988 ONT management and control interface (OMCI) Management interface, Reference model, Typical ONT with SCTE 55-1 or SCTE 55-2 compliancy. * GPON ITU-T G.984.5 enhancement band Band options, GPON NGA, Wavelength allocation. * GPON ITU-T G.984.6 optical reach extension (G.984.re) Reach extension (RE), OA-based and OEO-based reach extenders, Protection, Reach extender with OTDR blocking filters (BF) and bypass (BYP) filters. * GPON ITU-T G.984.7 long reach Quiet Window. * 10-GPON ITU-T G.987.1 (XG-PON) Scenarios, reference access network architecture, XG-PON with G-PON through WDM1r, G-PON and XG-PON wavelength allocation, G-PON and XG-PON co-existence with video overlay option, RE migration scenarios. * G.989 40Gbps XG-PON2 Functional reference architecture, NG-PON2 system coexistence with legacy systems, Definitions of legacy compatibility terminology. * GPON issues and standards GPON components GPON OLT / GPON ONT, GPON management, Operational support systems (OSS), Network management systems (NMS), OMCI (ONT Management control interface), RG (Residential gateway), Data and prioritised voice channel product, GPON broadband-forum standards, Broadband-forum , TR-069 and TR-156, HPNA (home phone network alliance), Powerline carrier (PLC), GPON DLNI G.hn or G.9960, MOCA, FTTH council certification standard for network certification. Fibre-connected home badge, Ethernet in the first mile (EFM), GPON frame synchronization to network timing, Direct clock synchronization interface (BITS), Multiservice access platform (MSAP), Software planning tool, Superconnected cities / voucher scheme. * Hands on practical assignments Single and multimode fibre recognition, Fibre Cleaning methods, Checking cleaning with an optical microscope, Optical light source and optical power meter referencing, PON splitter and fibre drum testing with an optical power meter, 6km classroom passive optical network testing with an OTDR at 1310/1550nm, Using decibels (dB's) and decibel milliwats (dBm's), Designing networks up to 20km long using vendor specifications (power budget), Fault finding with a visible fault locator.

GPON and FTTx networks
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
£3697

PC fundamentals

5.0(3)

By Systems & Network Training

PC FUNDAMENTALS TRAINING COURSE DESCRIPTION A basic introductory course for those who have never worked with PCs before. The principle target audience is for those who will become PC support people. WHAT WILL YOU LEARN * Cable PCs. * Perform preventive maintenance on PCs * Run Windows and start applications. * Use Microsoft Office applications. * Customise Windows. PC FUNDAMENTALS TRAINING COURSE DETAILS * Who will benefit: Anyone new to PCs. * Prerequisites: None. * Duration 3 days PC FUNDAMENTALS TRAINING COURSE CONTENTS * PC hardware Overview of components inside a PC, cabling up a PC, preventive maintenance, cleaning mice, hardware screen controls, booting a PC. * Windows overview Versions of Windows, Starting Windows, logging on, shutting down. * Using Windows The desktop, the start menu and submenus, getting help, shutting down Windows, switching between applications, sizing and controlling windows, special keys on the keyboard. * Accessing files and folders Folders and files, Windows explorer, IE, creating, viewing and manipulating folders, creating, viewing and manipulating files, permissions, bits and bytes, the recycle bin, undeleting and undoing, formatting floppy disks, using floppy disks * DOS Accessing DOS, basic DOS commands, drives. * Microsoft Office Word documents, Excel spreadsheets, emails, browsing the Internet, printing files, managing print queues. * Printing Overview, printing, properties * Customisation Customising the task bar, customising the start menu. The control panel, mouse and display properties, Desktop settings, setting the date and time. * Networking overview Workgroups and domains, Accessing file and print resources

PC fundamentals
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
£1697

Definitive Docker for engineers

5.0(3)

By Systems & Network Training

DOCKER FOR ENGINEERS TRAINING COURSE DESCRIPTION Docker is the container platform of choice. This course covers how to use Docker to package your applications with all of their dependencies and then test, deploy, scale and support your containers. Hands on sessions follow all the major sessions. WHAT WILL YOU LEARN * Work with Docker images, containers and command line tools. * Deploy and test Docker containers. * Debug Docker containers. * Describe Docker networking, deployment tools, orchestration and security. DOCKER FOR ENGINEERS TRAINING COURSE DETAILS * Who will benefit: Anyone working with Docker. * Prerequisites: Introduction to virtualization. * Duration 2 days DOCKER FOR ENGINEERS TRAINING COURSE CONTENTS * Introduction The birth of Docker, the promise of Docker, what Docker isn't. * Docker at a glance Process simplification, broad support and adoption, architecture, getting the most from Docker, the Docker workflow. * Installing Docker Important terminology, Docker client, Docker server, test the setup. * Working with Docker images Anatomy of a Dockerfile, building an image, running your image, custom base images, storing images. * Working with Docker containers What are containers? creating a container, starting a container, auto-restarting a container, stopping a container, killing a container, pausing and unpausing a container, cleaning up containers and images, next steps. * Exploring Docker Printing the Docker version, server information, downloading image updates, inspecting a container, getting inside a running container, exploring the shell, returning a result, docker logs, monitoring Docker, exploration. * The path to production containers Deploying, testing containers. * Debugging containers Process output, process inspection, controlling processes, network inspection, image history, inspecting a container, filesystem inspection, moving along. * Docker at scale Docker swarm, centurion, amazon EC2 container service. * Advanced topics Pluggable backends, containers in detail, security, networking. * Designing your production container platform The twelve-factor app, the reactive manifesto. * Conclusion The challenges, the Docker workflow, minimizing deployment artifacts, optimizing storage and retrieval, the payoff, the final word.

Definitive Docker for engineers
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
£1727

Commissioning and Start-Up Activities of Coal Power Plants

By Asia Edge

ABOUT THIS TRAINING COURSE This 5 full-day course provides a comprehensive understanding of all the commissioning and start-up activities of circulating fluidized bed (CFB) boiler coal power plants. The Commissioning Management System of CFB boiler coal power plants is covered in detail in this course. This includes all the commissioning procedures and documents, purpose of commissioning, responsibilities, system description, organization, working parties, test teams, documentation, testing and commissioning schedules, test reports, safety, plant certification, and plant completion report. The course provides also a thorough understanding of all the commissioning requirements for CFB boiler and auxiliaries, turbines and auxiliaries, generator and auxiliaries, electrical equipment, switchgear equipment, switchgear, and transformers. All the stages of the commissioning procedure are covered in-depth in this course. This includes preparation - planning various activities, pre-commissioning checks and tests, typical commissioning schedule, detailed tests and commissioning procedures and instructions for every component in a coal power plant, instrumentation, trial run of the equipment, safety and precautions, commissioning of CFB boiler coal power plant systems, Safety Rules Clearance Certificates, procedure for the control and handling of defects, Commissioning Reports. This course is a MUST for anyone who is involved in the pre-commissioning or commissioning of any CFB boiler coal power plant equipment because it provides detailed pre-commissioning checks and detailed tests and commissioning procedures and instructions for every component in a CFB boiler coal power plant. In addition, the course provides in-depth coverage of all preparation, planning activities, commissioning schedules, trial run of each CFB boiler coal power plant equipment, safety and precautions, Safety Rules Clearance Certificates, Procedures for handling defects, and Commissioning Reports. Training Objectives * Pre-Commissioning Checks and Tests, Detailed Tests and Commissioning Procedures and Instructions for Every Equipment in CFB Boiler Coal Power Plants: Gain a thorough understanding of all pre-commissioning checks and tests, and all commissioning procedures and instructions for every equipment in CFB boiler coal power plants * Commissioning Management System of CFB Boiler Coal Power Plants: Discover the benefits of the Commissioning Management System of CFB boiler coal power plants including all commissioning procedures and documents, purpose of commissioning, responsibilities, system description, organization, working parties, test teams, documentation, testing and commissioning schedules, test reports, safety, plant certification, and plant completion report * Commissioning Procedures and Instructions for CFB Boiler and Auxiliaries in Coal Power Plants: Learn about the commissioning procedures and instructions for CFB boiler and auxiliaries including all commissioning activities, typical commissioning schedule, hydraulic test and wet preservation, air and gas tightness test, trial run of equipment, electronic precipitators, fuel oil system, preparation for first light up, alkali boil - out, acid cleaning and passivation, thermal flow test of economizer, water walls, and superheater, valves, steam boiling, and safety valve setting * Commissioning Procedures and Instructions for Turbine and Auxiliaries: Gain a thorough understanding of all the commissioning procedures and instructions for turbine and auxiliaries including acid cleaning of oil pipelines, lubrication and governing system (oil flushing and hydraulic testing), jacking oil system, governing system, regenerative system, barring gear, vacuum tightness test, first rolling of turbine and data logging * Commissioning Procedures and Instructions for Generator and Auxiliaries: Discover all the commissioning procedures and instructions for generator and auxiliaries including generator, seal oil system, hydrogen gas system, stator water system, rolling and payment of generator * Commissioning Procedures and Instructions for Electrical Equipment: Learn about all the commissioning procedures and instructions for electrical equipment including switchyard equipment, switchgear, transformers, and motors * CFB Boiler Coal Power Plant Equipment and Systems: Learn about various CFB boiler coal power plant equipment and systems including: CFB boilers, superheaters, reheaters, steam turbines, governing systems, deaerators, feedwater heaters, coal-handling equipment, transformers, generators and auxiliaries Target Audience * Engineers of all disciplines * Managers * Technicians * Maintenance personnel * Other technical individuals Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: * 'POWER GENERATION HANDBOOK' second edition published by McGraw-Hill in 2012 (800 pages) * Excerpt of the relevant chapters from the 'POWER PLANT EQUIPMENT OPERATION AND MAINTENANCE GUIDE' published by McGraw-Hill in 2012 (800 pages) * CFB BOILER COAL POWER PLANT COMMISSIONING MANUAL (includes practical information about all pre-commissioning checks and tests, typical commissioning schedule, detailed tests and commissioning procedures and instructions for every component and system in CFB boiler coal power plants - 400 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; * Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. * Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. * Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. * Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). * Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: * The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 * The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). * The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). * Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Commissioning and Start-Up Activities of Coal Power Plants
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
£3009 to £3499

Fibre splicing

5.0(3)

By Systems & Network Training

FIBRE SPLICING TRAINING COURSE DESCRIPTION A short, concise hands on fibre optic cable splicing course providing comprehensive coverage of fibre splicing. Over 50% of the course is practical based. WHAT WILL YOU LEARN * Prepare cable for splicing. * Splice fibre optic cable. FIBRE SPLICING TRAINING COURSE DETAILS * Who will benefit: Those wishing to be able to splice fibre. * Prerequisites: None. * Duration 1 day FIBRE SPLICING TRAINING COURSE CONTENTS * Fibre optic essential review Fibre cable types. SMF, MMF. Safe working practices. Cable handling issues. Hands on: Handling fibre optic cable. * Preparing fibre for splicing Cutting and stripping tools, cleaving methods, fibre cleaning materials. Hands on: Fibre preparation. * Splicing Joining fibres, splicers, fusion splicing, mechanical splicing, splicing procedure. cleaving, splicing parameters. Splicing vs. connectors. Which splice? Hands on: Splicing fibre. * Splice loss mechanisms End gap, concentricity, end angle, NA mismatch, finish and dirt, coaxiality, Axial run out, core mismatch, back reflection. * Testing Testing successful fibre splicing. Hands on: Testing spliced fibre.

Fibre splicing
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
£867

Biohazard Safety: Managing Blood and Body Fluid Spillages Instructor

By Guardian Angels Training

Gain expertise in biohazard safety with our "Biohazard Safety: Managing Blood and Body Fluid Spillages Instructor Training" course. Ideal for healthcare professionals, lab staff, and emergency responders.

Biohazard Safety: Managing Blood and Body Fluid Spillages Instructor
Delivered in-person, on-requestDelivered In-Person in Internationally
£1175

NPORS Concrete Pump (N211)

By Dynamic Training and Assessments Ltd

NPORS Concrete Pump N211

NPORS Concrete Pump (N211)
Delivered in-person, on-requestDelivered In-Person in Nottinghamshire
Price on Enquiry

An Understanding of Tracheostomy Care

By Guardian Angels Training

Gain comprehensive knowledge and practical skills to provide safe and effective care for tracheostomy patients with our "Understanding Tracheostomy Care" course. Learn the management and maintenance of surgical openings in the trachea to facilitate breathing.

An Understanding of Tracheostomy Care
Delivered in-person, on-requestDelivered In-Person in Internationally
£1175

Assessing the Water-Steam Chemistry Cycle in Thermal Power Plants

By Asia Edge

ABOUT THIS VIRTUAL INSTRUCTOR LED TRAINING (VILT)  This 2-half-day Virtual Instructor Led Training (VILT) course will discuss the chemical aspects of the water-steam cycle in a power plant. The VILT course will examine the different types of chemicals used in boilers, potential issues in a water-steam cycle as well as aspects of monitoring and specifications regarding target values and alarm levels. Participants will also be equipped on what to do or key action steps to take in the event of chemistry-related incidents. This course is delivered in partnership with ENGIE Laborelec. Training Objectives The VILT course will cover the following: * Detailed aspects of chemistry in a water steam cycle, including types of chemicals used in boilers depending on the treatment and type of boiler * Potential issues in a water-steam cycle such as corrosion and deposition * Monitoring & analytical programmes and knowledge of specifications for the water steam cycle (normal values targets - alarm levels) * Chemistry aspects during transition periods: start-up, shutdown and preservation * Actions to be taken in the event of an alarm * Examples of incidents or deviations compared to normal chemistry Target Audience The VILT course is intended for: * Power plant chemists * Plant operation or maintenance engineers * Consultants and technical project managers * Boiler engineers Course Level * Basic or Foundation Training Methods The VILT course will be delivered online in 2 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 2 half-day sessions, 4 hours per session (8 hours in total). Trainer Your expert course leader is a chemistry consultant in the energy sector. He works with operators of power plants and industrial facilities. He is active in water-steam cycle chemistry, where he provides support to increase chemistry maturity through audits, trainings or development of key performance indicators. His role also includes operational assistance in the field of chemical cleaning and troubleshooting. More recently, he expanded his field of competence towards electrical storage. In this regard, he specializes in electrochemistry and is in charge of different tests on batteries and their components within the ENGIE Batteries Lab. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Assessing the Water-Steam Chemistry Cycle in Thermal Power Plants
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
£1203 to £1399

Educators matching "Cleaning"

Show all 6
Communicators Training Associates Ltd

communicators training associates ltd

5.0(3)

Newton Aycliffe

Communicators Training Associates Limited is an independent training provider based in Newton Aycliffe, County Durham with training facilities on site. We also deliver at outreach centres in Spennymoor, Crook and Darlington. In addition to the programmes we support, we provide ‘drop in’ sessions and host ‘information days’ at all our locations and more recently have launched our ‘virtual learning platform’ to enable everyone to learn from home. We have built an excellent reputation for giving a quality support offer to those who come to our sessions using a mix of classroom based activities on both a one-to-one and group-based setting, coupled with high quality online learning to help learners gain qualifications improving their life chances through gaining personal skills, moving to further learning, taking up volunteering opportunities and securing employment. Our employed learners tell us that the skills they learn during their time with us helps them progress in their job role. With flexibility in mind Communicators hosts a virtual learning platform providing e-learning to those individuals who want to study from home or their workplace. The Company was set up by our Managing Director Isobel Currie in 1999, and the following year we secured a contract for supported online learning with Ufi/learndirect. Initially set up to accommodate ICT training needs for companies across the North East, we rapidly widened the scope and range of our programmes to include NVQs in Management, Advice and Guidance, Administration, Customer Service, and Cleaning,; at the same time we introduced accredited programmes in Maths, English, Work Skills, Personal and Social Skills and Customer Service. Over the last 18 months we have further expanded the offer to include CSCS (for construction) and a suite of Community Learning Programmes called ‘My Future Matters’ which have been devised to support those who are furthest away from employment to find appropriate and sustainable work. Isobel maintained a continuous relationship with learndirect up until July 2017, becoming one of the longest serving members of the then network and securing several major, national quality and performance achievement awards on a regular basis including ‘Learner Support Staff’; Working with Employers’, Moving Learners into Work’ and overall ‘Best Delivery Centre. An enduring theme throughout this time has been the support given to the local community, DWP and Job Centres, various local charities, many, many employers and Her Majesty’s Prison Service in Durham. Since the closure of learndirect, Communicators has gone on to secure new contracts to support the continuation of the service with System Group, Durham County Council and most recently was awarded a Prime Contract with Tees Valley Combined Authority. Isobel believes that the success of Communicators is based on the dedicated team of Tutors and Administrators who are trained to a high standard to support our learning provision. A high proportion started their journey with Communicators as volunteers, some are former learners and all have gone on to become very valued members of a thriving team. Everyone in the Team put our learners at the heart of the operation with the genuine and embedded aim to help every learner achieve their full potential - whether they are employed or unemployed. We believe that by living and breathing our Values, each and everyone of us look to make our Vision a reality. We have successfully retained the Matrix accreditation validating the quality of our Information, Advice and Guidance services since inception. During our recent re-assessment, learners interviewed commented on the willingness of staff to provide encouragement and support tailored to them as individuals. This support was felt to be delivered by approachable, non-judgmental staff who are committed to ensuring learners achieve their goals. The weekly Assessment Days and IAG provided throughout a stay with Communicators ensures they are very clear about their learning pathway and options. There were also numerous examples provided about the difference the support had made to them, particularly helping to overcome mental health problems and lack of confidence and self-esteem. Learners interviewed were very clear about what they could expect from Communicators, and were very complimentary about our company. Many of them shared their own stories of how we had made an impact on their lives, with some saying: ‘I don’t think I would still be around if I hadn’t come to Communicators.’ ‘They really do sit and listen to you’. ‘They spend lots of time getting to know you, it’s a relaxed atmosphere and I don’t want to go home at the end’. ‘You spend a lot of time talking about your goals and aspirations, they are always positive’ ‘They make you aware of the choices and guide you, I was adamant I wanted to do IT but when we sat and talked about Maths and English, I realised it would be easier if I got those qualifications first.’ ‘I can’t believe how far I’ve come in a short period of time.’ ‘I’ve got dyslexia and they have helped me understand what it is and how it affects me, I’m getting lots of support.’ ‘Lots of encouragement, you are accepted for who you are, made to feel straight away part of the group.’ ‘Whenever I’ve not understood or struggled, the tutors have been there to guide me through, without them I wouldn’t have progressed as well.’