23 Cabin Crew Initial Training & Attestation (CCA) courses delivered Online

OVERVIEW The Air Hostess / Cabin Crew Training Course provides comprehensive training in the basics of air hostess duties and responsibilities. Participants will learn essential skills and knowledge required for handling emergency situations, providing excellent customer service, and pursuing a career as an air hostess or cabin crew member. LEARNING OUTCOMES: * Gain knowledge of the basics of air hostess duties and responsibilities, including passenger safety and comfort. * Develop skills for handling emergency situations on board an aircraft and ensuring passenger safety. * Acquire the necessary skills and attributes required to provide excellent customer service and enhance the overall passenger experience. * Learn the essential skills for effective communication, teamwork, and problem-solving in a cabin crew setting. * Understand the industry-specific terminology and glossary used in aviation and airline operations. * Gain insights into the recruitment process and job application tips for pursuing a career as an air hostess or cabin crew member. WHY BUY THIS AIR HOSTESS / CABIN CREW TRAINING COURSE? 1. Unlimited access to the course for forever 2. Digital Certificate, Transcript, student ID all included in the price 3. Absolutely no hidden fees 4. Directly receive CPD accredited qualifications after course completion 5. Receive one to one assistance on every weekday from professionals 6. Immediately receive the PDF certificate after passing 7. Receive the original copies of your certificate and transcript on the next working day 8. Easily learn the skills and knowledge from the comfort of your home CERTIFICATION After studying the course materials of the Air Hostess / Cabin Crew Training Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. WHO IS THIS COURSE FOR? This Air Hostess / Cabin Crew Training Course course is ideal for * Students * Recent graduates * Job Seekers * Anyone interested in this topic * People already working in the relevant fields and want to polish their knowledge and skill. PREREQUISITES This Air Hostess / Cabin Crew Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Air Hostess / Cabin Crew Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CAREER PATH As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Air Hostess / Cabin Crew Training Course is a great way for you to gain multiple skills from the comfort of your home. COURSE CURRICULUM Basics of Air Hostess Module 1: Who are Air Hostesses? 00:20:00 Module 2: The History of Air Hostess 00:15:00 Module 3: Why Make a Career in Air Hostess? 00:10:00 Duties and Responsibilities of Air Hostesses Module 4: General Duties and Responsibilities 00:15:00 Module 5: Responsibilities Before and After Each Flight 00:10:00 Glossary Module 6: Airline Employment Glossary 00:05:00 Module 7: Glossary: List of Acronyms and Definitions 00:15:00 Training Module 8: Training Facilities and Devices 00:15:00 Module 9: Air Hostess - Initial Safety Training 00:15:00 Module 10: Aviation Indoctrination Training 00:10:00 Handling Emergency Situations Module 11: Dealing with the Situations 00:10:00 Module 12: Abnormal and Emergency Situations Training 00:20:00 Module 13: How to Handle an in-Flight Emergency 00:15:00 Required Skills Module 14: Communication Skills 00:10:00 Module 15: Customer Service Skills 00:10:00 Module 16: Essential Skills Needed 00:10:00 Go for the Job Module 17: Best Qualities to Highlight in Your Air Hostess Application Resume 00:10:00 Module 18: How to be a Stand-Out Candidate 00:10:00 Assignment Assignment - Air Hostess / Cabin Crew Training Course 00:00:00

OVERVIEW This comprehensive course on Cabin Crew will deepen your understanding on this topic. After successful completion of this course, you can acquire the required skills in this sector. This Cabin Crew comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this Cabin Crew. It is available to all students, of all academic backgrounds. REQUIREMENTS Our Cabin Crew is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. COURSE CURRICULUM 24 sections • 24 lectures • 13:19:00 total length •Introduction to Aircraft Cabin Crew: 00:18:00 •Understanding Different Types of Airlines: 00:29:00 •Role of Regulatory Bodies and Trade Associations: 00:30:00 •Things to Know about a Cabin Crew Life: 00:32:00 •Advantages and Disadvantages of a Cabin Crew Career: 00:26:00 •Recruitment Preparation for Pursuing a Cabin Crew Career: 00:49:00 •Cabin Crew Interview Formats: 00:40:00 •Training Procedures: 00:29:00 •Aviation Abbreviation and Airport Codes: 00:31:00 •The Layout of a Commercial Aircraft: 00:44:00 •Cabin Familiarisation for a Cabin Crew: 00:37:00 •Departments of Airlines and their Interconnection with Cabin Crew: 00:51:00 •Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet: 00:14:00 •Basic Knowledge of Weather Regarding Aviation: 00:29:00 •Duties of a Cabin Crew: 00:29:00 •Communication with the Passenger: 00:33:00 •Aircraft Galley: 00:22:00 •Emergency Evacuation System: 00:38:00 •Tackling the Event of a Fire: 00:29:00 •Medical First Aid: 00:49:00 •Personal Grooming of Cabin Crew: 00:53:00 •Cabin Crew Fatigue Management: 00:42:00 •Crew Resource Management: 00:45:00 •Assignment - Data Center Training Essentials: General Introduction: 00:00:00

OVERVIEW Embark on an exciting journey through the 'Certificate in Airline Cabin Crew at QLS Level 3', where the sky is not the limit but a canvas of opportunities. This comprehensive course offers a deep dive into the intriguing world of aviation, tailored for those aspiring to soar in the airline industry. The curriculum is meticulously crafted, beginning with the basics in 'Introduction to Aircraft Cabin Crew', progressing through the nuances of airline types, and culminating in advanced topics such as 'Crew Resource Management'. This training not only equips you with theoretical knowledge but also imparts practical insights, ensuring you emerge well-versed in the dynamic environment of cabin crew responsibilities. Imagine yourself navigating through the aisles of a commercial aircraft, equipped with knowledge ranging from emergency protocols to effective communication with passengers. Each module, from 'Personal Grooming of Cabin Crew' to 'Emergency Evacuation System', is designed to sculpt you into a professional who can handle the pressures and pleasures of cabin crew life with equal ease. The course peels back layers of this fascinating career, revealing not just the glamour but also the challenges, and prepares you for recruitment with specific modules focused on interview techniques. This course is more than just a training program; it's a transformative experience. It paints a realistic picture of a cabin crew's life, balancing the allure of travel with the need for rigorous safety measures. By the end of this course, you will not only have acquired a rich understanding of the airline industry but also developed a skill set that makes you an asset to any airline, ready to embark on a career that takes you around the globe. What you'll learn: By the end of the course, you'll have -  * Comprehensive understanding of the airline industry and cabin crew roles. * Proficiency in emergency and safety procedures specific to aviation. * Effective communication skills with passengers and airline staff. * Mastery in personal grooming and fatigue management for cabin crew. * In-depth knowledge of cabin operations and crew resource management. WHY BUY THIS CERTIFICATE IN AIRLINE CABIN CREW AT QLS LEVEL 3? * Unlimited access to the course for a lifetime. * Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. * Structured lesson planning in line with industry standards. * Immerse yourself in innovative and captivating course materials and activities. * Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. * Flexibility to complete the course at your own pace, on your own schedule. * Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. WHO IS THIS COURSE FOR? * Individuals aspiring to join the airline industry as cabin crew. * Current airline staff seeking to enhance their career prospects. * Hospitality professionals aiming to transition into aviation. * Graduates interested in a dynamic and global career path. * Anyone passionate about travel and customer service excellence. CAREER PATH * Flight Attendant: £18,000 - £30,000 Per Annum * Senior Cabin Crew: £25,000 - £35,000 Per Annum * Cabin Crew Trainer: £30,000 - £40,000 Per Annum * Airline Customer Service Manager: £24,000 - £40,000 Per Annum * In-flight Services Manager: £35,000 - £50,000 Per Annum * Airline Operations Supervisor: £28,000 - £42,000 Per Annum PREREQUISITES This Certificate in Airline Cabin Crew at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. COURSE CURRICULUM Module 01: Introduction to Aircraft Cabin Crew Introduction to Aircraft Cabin Crew 00:18:00 Module 02: Understanding Different Types of Airlines Understanding Different Types of Airlines 00:29:00 Module 03: Role of Regulatory Bodies and Trade Associations Role of Regulatory Bodies and Trade Associations 00:30:00 Module 04: Things to Know about a Cabin Crew Life Things to Know about a Cabin Crew Life 00:32:00 Module 05: Advantages and Disadvantages of a Cabin Crew Career Advantages and Disadvantages of a Cabin Crew Career 00:26:00 Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Recruitment Preparation for Pursuing a Cabin Crew Career 00:49:00 Module 07: Cabin Crew Interview Formats Cabin Crew Interview Formats 00:40:00 Module 08: Training Procedures Training Procedures 00:29:00 Module 09: Aviation Abbreviation and Airport Codes Aviation Abbreviation and Airport Codes 00:31:00 Module 10: The Layout of a Commercial Aircraft The Layout of a Commercial Aircraft 00:44:00 Module 11: Cabin Familiarisation for a Cabin Crew The Layout of a Commercial Aircraft 00:44:00 Module 12: Departments of Airlines and their Interconnection with Cabin Crew Cabin Familiarisation for a Cabin Crew 00:37:00 Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Departments of Airlines and their Interconnection with Cabin Crew 00:51:00 Module 14: Basic Knowledge of Weather Regarding Aviation Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet 00:14:00 Module 15: Duties of a Cabin Crew Basic Knowledge of Weather Regarding Aviation 00:29:00 Module 16: Communication with the Passenger Duties of a Cabin Crew 00:29:00 Module 17: Aircraft Galley Communication with the Passenger 00:31:00 Module 18: Emergency Evacuation System Aircraft Galley 00:22:00 Module 19: Tackling the Event of a Fire Emergency Evacuation System 00:38:00 Module 20: Medical First Aid Tackling the Event of a Fire 00:29:00 Module 21: Personal Grooming of Cabin Crew Medical First Aid 00:49:00 Module 22: Cabin Crew Fatigue Management Personal Grooming of Cabin Crew 00:53:00 Module 23: Crew Resource Management Cabin Crew Fatigue Management 00:42:00 Assignment Assignment - Certificate in Airline Cabin Crew at QLS Level 3 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

OVERVIEW This comprehensive course on Air Cabin Crew Online Diploma Course will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Air Cabin Crew Online Diploma Course comes with accredited certification, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this Air Cabin Crew Online Diploma Course. It is available to all students, of all academic backgrounds. REQUIREMENTS Our Air Cabin Crew Online Diploma Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. COURSE CURRICULUM 22 sections • 22 lectures • 13:04:00 total length •Introduction to Aircraft Cabin Crew: 00:19:00 •Understanding Different Types of Airlines: 00:29:00 •Role of Regulatory Bodies and Trade Associations: 00:30:00 •Things to Know about a Cabin Crew Life: 00:32:00 •Advantages and Disadvantages of a Cabin Crew Career: 00:28:00 •Recruitment Preparation for Pursuing a Cabin Crew Career: 00:49:00 •Cabin Crew Interview Formats: 00:41:00 •Training Procedures: 00:30:00 •Aviation Abbreviation and Airport Codes: 00:32:00 •The Layout of a Commercial Aircraft: 00:44:00 •Cabin Familiarisation for a Cabin Crew: 00:38:00 •Departments of Airlines and their Interconnection with Cabin Crew: 00:52:00 •Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet: 00:14:00 •Duties of a Cabin Crew: 00:30:00 •Communication with the Passenger: 00:34:00 •Aircraft Galley: 00:23:00 •Emergency Evacuation System: 00:39:00 •Tackling the Event of a Fire: 00:29:00 •Medical First Aid: 00:49:00 •Personal Grooming of Cabin Crew: 00:53:00 •Cabin Crew Fatigue Management: 00:43:00 •Crew Resource Management: 00:46:00

Flight Attendant: Flight Attendant Course Are you aware of the current rise in the global aviation industry? If you've ever pictured yourself as a member of this exclusive club, our Flight Attendant: Flight Attendant Course is your passport to a job in the air. The roles, first aid, safety, and security-related aspects of flight time are concisely explained in this extensive Flight Attendant: Flight Attendant course. Also, everything is covered in this Flight Attendant Course for aviation cabin crew, from understanding the complex aircraft layout to mastering emergency protocols. Also, this Flight Attendant: Flight Attendant Course helps you comprehend all of your responsibilities, first aid, and aircraft systems. During this Flight Attendant: Flight Attendant Course, you can improve your communication abilities, cultural understanding, and personal development. After completing this Flight Attendant: Flight Attendant Course, your understanding of networking systems will change. Enroll in Flight Attendant: Flight Attendant Course to fulfill your desire for challenge and adventure! Special Offers of this Flight Attendant Course * This Flight Attendant: Flight Attendant Course includes a FREE PDF Certificate. * Lifetime access to this Flight Attendant: Flight Attendant Course * Instant access to this Flight Attendant: Flight Attendant Course * Get FREE Tutor Support from Monday to Friday in this Flight Attendant: Flight Attendant Course [ Note: Free PDF certificate as soon as completing Flight Attendant: Flight Attendant Course] Flight Attendant: Flight Attendant Course Industry Experts Designed this Flight Attendant: Flight Attendant Course into 22 detailed modules. Course Curriculum of Aviation: Flight Attendant: Flight Attendant Course * Module 1: Introduction to Air Cabin Crew * Module 2: Duties and Responsibilities of Cabin Crew * Module 3: Aircraft Familiarisation * Module 4: Communication Skills * Module 5: First Aid * Module 6: Psychology of Flying * Module 7: Grooming and Presentation * Module 8: Interview Skills * Module 9: Customer Service * Module 10: In-Flight Service * Module 11: Safety and Security * Module 12: Emergency Procedure * Module 13: Aircraft Systems * Module 14: Languages * Module 15: Cultural Awareness * Module 16: Professional Development * Module 17: Career Advancement * Module 18: Networking * Module 19: Personal Development * Module 20: Cabin Crew Fatigue Management * Module 21: Crew Resource Management * Module 22: Emergency Evacuation System >>---------------<< Assessment Method of Flight Attendant After completing each module of the Flight Attendant: Flight Attendant Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Flight Attendant After completing the MCQ/Assignment assessment for this Flight Attendant: Flight Attendant Course, you will be entitled to a Certificate of Completion from Training Tale. WHO IS THIS COURSE FOR? Flight Attendant: Flight Attendant Course This Flight Attendant: Flight Attendant Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. REQUIREMENTS Flight Attendant: Flight Attendant Students who intend to enroll in this Flight Attendant: Flight Attendant Course must meet the following requirements: * Flight Attendant: Good command of the English language * Flight Attendant: Must be vivacious and self-driven * Flight Attendant: Basic computer knowledge * Flight Attendant: A minimum of 16 years of age is required CAREER PATH Flight Attendant: Flight Attendant You may be eligible for employment offers as a junior cabin crew, cabin crew, senior cabin crew, cabin crew manager, or in-flight trainer after completing this Flight Attendant: Flight Attendant Course. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Air Cabin Crew Diploma. This Air Cabin Crew Diploma is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Air Cabin Crew Diploma course to improve your pertinent skills. In this course, you will get exclusive training, which will enable you to stand out in this competitive market. However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this course, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in this field, then enrol in our Air Cabin Crew Diploma course today! What will make you stand out? On completion of this course, you will gain the following: * After successfully completing this course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. * Lifetime access to the whole collection of Air Cabin Crew Diploma learning materials. * The Air Cabin Crew Diploma course online test with immediate results * Enroling in this course has no additional costs. * You can study and complete this course at your own pace. * Study for the Air Cabin Crew Diploma course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Air Cabin Crew Diploma is designed to help you demonstrate the preliminary to the in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this Air Cabin Crew Diploma just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of the Air Cabin Crew and explore the key topics such as: Air Cabin Crew Diploma * Module 01: Introduction to Aircraft Cabin Crew * Module 02: Understanding Different Types of Airlines * Module 03: Role of Regulatory Bodies and Trade Associations * Module 04: Things to Know about a Cabin Crew Life * Module 05: Advantages and Disadvantages of a Cabin Crew Career * Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career * Module 07: Cabin Crew Interview Formats * Module 08: Training Procedures * Module 09: Aviation Abbreviation and Airport Codes * Module 10: The Layout of a Commercial Aircraft * Module 11: Cabin Familiarisation for a Cabin Crew * Module 12: Departments of Airlines and their Interconnection with Cabin Crew * Module 13: Knowledge of Currencies, 24-Hour Clock and Phonetic Alphabet * Module 14: Basic Knowledge of Weather Regarding Aviation * Module 15: Duties of a Cabin Crew * Module 16: Communication with the Passenger * Module 17: Aircraft Galley * Module 18: Emergency Evacuation System * Module 19: Tackling the Event of a Fire * Module 20: Medical First Aid * Module 21: Personal Grooming of Cabin Crew * Module 22: Cabin Crew Fatigue Management * Module 23: Crew Resource Management Therefore, reinforce your knowledge and furnish your skills by enroling in our course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the Air Cabin Crew Diploma course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Is This Air Cabin Crew Diploma Course the Right Option for You? This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course. You should enrol in this Air Cabin Crew Diploma course if you: * Aspire to understand Air Cabin Crew better. * Already working on this field and eager to learn more. * Is a student pursuing a relevant field of study? * Trying to get a job in the related fields. REQUIREMENTS Without any formal requirements, you can delightfully enrol in this Air Cabin Crew Diploma course. Just get a device with internet connectivity and you are ready to start your learning journey. CAREER PATH The aim of this exclusive Air Cabin Crew Diploma course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer In this 3 Day Cisco Course, students will learn how to deploy Voice Gateways/CUBE and setup Cisco Unified Communication Manager (CUCM) to deploy SIP Trunking. The course starts out with an overview of Cisco gateways and their uses. Next, students learn about MGCP and SIP and how to implement each protocol. Students will then learn how to use Cisco CUBE to connect CUCM, Gateways and Service Providers together. This course details how to connect a Cisco environment to a Service Provider using a Cisco CUBE. INTRODUCTION TO VOICE GATEWAYS * Cisco UC Networks and the Role of Gateways Gateway Call Routing and Call Legs Configuring Gateway Voice Ports DSP Functionality, Codecs, and Codec Complexity Router Requirements for CUBE SIP Protocol Overview GATEWAY DIAL PLANS * VoIP Call Legs Dial Plan Implementation CONFIGURING (CUCM) CISCO UNIFIED COMMUNICATION MANAGER 12.5 * Cisco UCM Audio Codec Preference List Cisco UCM Region Configuration Device Pool Configuration Annunciator Configuration Conference Bridge Configuration Media Termination Point Configuration Music on Hold Server Configuration Music on Hold Service (IP Voice Media Streaming App) Parameter Settings Music on Hold Service (Duplex Streaming) Parameter Settings Media Resource Group Configuration Media Resource Group List Configuration UC Service Configuration Service Profile Configuration End User Configuration SIP Trunk Security Profile Configuration used by SIP trunk to Cisco UBE SIP Profile Configuration used by SIP trunk to Cisco UBE SIP Trunk to Cisco UBE Configuration Route Pattern Configuration CONFIGURING CISCO UNIFIED BORDER ELEMENT (CUBE) * Deploying Cisco VCUBE CUCM to CUBE Integration Configuration Steps to connecting to a SIP Trunk Provider Interworking Security and Call Admission Control Media Manipulation, Enhancement & Optimization SIP UA Translation Rules VoIP Dial Peer SIP Registration SIP attributes of CUBE Transcoding services Creating and configuring Sip Trunks CUBE Configuration CUBE Call Flow CUBE Dial-Peers Call Routing CUBE Advanced Call Routing Media Manipulation External/PSTN Call Recording Call Admission Control Multiple Non-Authenticated SIP Trunks on a CUBE Multiple Authenticated/Registered SIP Trunks on a CUBE CONFIGURING HIGH AVAILABILITY * High availability on ISR G2 High availability on ISR 4k High availability on ASR CISCO UNIFIED BORDER ELEMENT (CUBE) SECURITY * Five Layers of Security in CUBE SIP TLS Support with SRTP MONITORING AND TROUBLESHOOTING CISCO CUBE * Dialed Number Analyzer (DNA) for CUBE SIP Profile Test Tool Troubleshooting Serviceability

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco technical customers (IT, telephony members, etc.) Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe the CUIC High-Level Architecture and Deployment considerations Understanding Cisco Unified Intelligence Center Security, License Types and User Security Describe the installation and function of both the Controller Node Member Nodes. CUIC Configurations as well as how to upgrade the product is discussed. Managing Cisco Unified Intelligence Center Components Understanding Cisco Unified Intelligence Center Administration Describe what a Value List is and its function in CUIC Describe how Value Lists are created Describe what a Collection is and when you would use it when running reports Describe what are Report Definitions Describe the creation of Report Definitions and how to build a new Report using the new Report Definition The Cisco Unified Intelligence Center 11.6 for Advanced Users v1.1 (CUIC11.6AU v1.1) course is a 2-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. CISCO UNIFIED INTELLIGENCE CENTER OVERVIEW FOR THE ADVANCED USER * Understanding Cisco Unified Intelligence Center Deployment Considerations Understanding Cisco Unified Intelligence Center Security, License Types and User Security Installing Cisco Unified Intelligence Managing Cisco Unified Intelligence Center Components Understanding Cisco Unified Intelligence Center Administration USING CUIC VALUE LISTS AND COLLECTIONS AS WELL AS REPORT DEFINITIONS * Using Value Lists and Collections Using Report Definitions

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. CISCO UNIFIED CONTACT CENTER REVIEW * Contact Center Basics Components and Architecture DEPLOYING BASIC CALL SETTINGS * Associate Basic Call Settings Explore Media Routing Domains BUILDING A BASIC CISCO UNIFIED CONTACT CENTER ENTERPRISE SCRIPT * Introduce Script Editor Use Script Editor Nodes CONFIGURING BASIC AGENT FUNCTIONALITY * Introduce Agent Functionality Configure Agent Desk Settings CONFIGURING BASIC CALL TREATMENT AND QUEUING * Explore Media Server and Files Introduce Microapps IMPLEMENTING PRECISION ROUTING * Introduce Precision Routing Basics Examine the Migration Path CONFIGURING RONA SUPPORT * Introduce RONA Functionality Identify RONA Timeout Considerations CONFIGURING AGENT TEAMS AND SUPERVISORS * Configuring Teams and Supervisors Explore Agent Roles ADMINISTERING THE CISCO FINESSE DESKTOP * Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration IMPLEMENTING VOICE XML APPLICATIONS * Introduce VXML Build a Basic Call Studio Project CONFIGURING ROLES, DEPARTMENTS, AND BUSINESS HOURS * Examine Post-Call Survey Functionality Configure Post-Call Survey RUNNING UNIFIED CC ENTERPRISE REPORTS WITH UNIFIED INTELLIGENCE CENTER (IC) * Configure Unified CC Enterprise Administrators Configure Departments

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. CISCO UNIFIED CONTACT CENTER ENTERPRISE OVERVIEW * Lesson 1: Presenting Cisco Unified Contact Center Enterprise * Lesson 2: Cisco Unified CCE Core Components * Lesson 3: Cisco Unified CCE Options * Lesson 4: Basic Call Flow Models BASIC ACD CONFIGURATIONS * Lesson 1: Configuring Cisco Unified Communications Manager * Lesson 2: Configuring Cisco Unified CVP * Lesson 3: Configuring Cisco Unified CCE * Lesson 4: Using Cisco Finesse * Lesson 5: Using Cisco Unified CCE Script Editor CONFIGURING CISCO UNIFIED CVP FOR IVR FUNCTIONALITY * Lesson 1: Basic IVR Configurations * Lesson 2: Basic IVR Scripting using CVP Micro-Applications EXTENDED FUNCTIONS * Lesson 1: ICM User Accounts and Feature Control Sets * Lesson 2: Using ICM Utilities * Lesson 3: Understanding ICM Variables * Lesson 4: Precision Routing * Lesson 5: Routing Calls from Cisco Unified CM * Lesson 6: Ring-No-Answer Routing CISCO UNIFIED CCE REPORTING * Lesson 1: Introducing Cisco Unified Intelligence Center * Lesson 2: Running and Modifying CUIC Reports * Lesson 3: Creating CUIC Reports and Dashboards