86 Business Relationship Management (BRM) courses

Elevate your career and job prospects with our Sales and Marketing with Negotiation Skills Level 5 Diploma. Aspiring to climb the corporate ladder? Are you keen on boosting your selling figures? From boutique firms to multinational conglomerates, the demand for skilled professionals in Sales and Marketing has never been greater. With our comprehensive Level 5 Diploma, you'll be ideally placed to tap into this burgeoning market. The course begins with a robust introduction to selling, setting the stage for in-depth selling Growth and Hypnosis modules. Learn how to deliver captivating Presentations and comprehend the synergies and complexities between Sales and Marketing. We've handpicked modules that focus on the nitty-gritty, like dealing with customers and handling objections, to ensure you're battle-ready for the real world of Sales and Marketing. On top of that, we've packed in proven tips and tricks that can skyrocket your selling figures. Equip yourself with the ultimate toolkit in Sales and Marketing. Seize this chance to make Sales and Marketing your stepping stone to an illustrious career. This isn't just a course; it's your passport to becoming a master in this sector. Learning Outcomes * Grasp fundamental Sales and Marketing principles and methodologies. * Hone skills to craft and deliver engaging selling pitches. * Harness advanced techniques in Sales and Marketing negotiations, ensuring win-win outcomes while preserving business relationships. * Enhance communication abilities to foster trust in transactions. * Learn strategies to address and overcome customer objections. * Apply Sales and Marketing theories in real-world scenarios, utilising tips and tricks from the course to enhance performance and drive business growth. The Sales and Marketing with Negotiation Skills Level 5 Diploma offers a comprehensive training package to equip you for a rewarding career in this sector. The course is divided into 11 key modules, each designed to tackle a specific area vital to mastering the world of Sales and Marketing. The journey begins with an Introduction to Selling, laying the groundwork for what follows. It moves on to selling Growth, offering strategies to scale business operations, and delves into the psychological aspects of selling Hypnosis. Other modules, such as selling Presentation and Communication Skills, focus on perfecting your pitch and client interaction. Critical modules like Leverage and Limitations and Sales Negotiations dive deep into strategic parts of Sales and Marketing, teaching you how to maximise gains while being aware of potential pitfalls. By arriving at modules concerning Dealing with Customers and Handling Objections, you'll be well-prepared to face real-world challenges in Sales and Marketing. The course concludes with Tips and Tricks for Sale, arming you with practical advice to elevate your Sales and Marketing career. Enrol now to transform yourself into a Sales and Marketing professional. Show off your new skills with a certificate of completion Hardcopy: * Hardcopy Certificate: £9.99 (FREE UK Delivery) * Hardcopy Transcript: £9.99 CPD 10 CPD hours / points Accredited by CPD Quality Standards MODULE 01: INTRODUCTION TO SALES 13:23 * 1: Introduction to Sales Preview 13:23 MODULE 02: SALES GROWTH 14:35 * 2: Sales Growth 14:35 MODULE 03: SALES HYPNOSIS 12:00 * 3: Sales Hypnosis 12:00 MODULE 04: SALES PRESENTATION 11:24 * 4: Sales Presentation 11:24 MODULE 05: SALES AND MARKETING 16:44 * 5: Sales and Marketing 16:44 MODULE 06: LEVERAGE AND LIMITATIONS 09:23 * 6: Leverage and Limitations 09:23 MODULE 07: COMMUNICATION SKILLS 13:13 * 7: Communication Skills 13:13 MODULE 08: NEGOTIATIONS 17:07 * 8: Sales Negotiations 17:07 MODULE 09: DEALING WITH CUSTOMERS 14:59 * 9: Dealing with Customers 14:59 MODULE 10: HANDLING OBJECTIONS 10:57 * 10: Handling Objections 10:57 MODULE 11: TIPS AND TRICKS FOR SALE 11:36 * 11: Tips and Tricks for Sale 11:36 GET YOUR CPD CERTIFICATE 01:00 * 12: Get your CPD Certificate 01:00 PDF WHO IS THIS COURSE FOR? This Sales and Marketing with Negotiation Skills course is perfect for: * Aspiring Salespersons: Those keen on entering the Sales and Marketing domain. * Established Salespeople: Professionals aiming to refine skills. * Business Owners: Entrepreneurs wishing to boost their strategies. * Marketing Executives: Those wanting a synergised sales and marketing approach. * Team Leaders: Individuals looking to elevate their team's output. * Career Changers: People from varied fields exploring this industry. After completing this course, anyone can later enrol in these courses: * NCFE Level 3 Diploma in Skills for Business: Sales and Marketing * Level 4 Diploma in Sales and Marketing Management (RQF) * Level 2 Award in Underage Sales Prevention (RQF) * Level 5 Certificate in Sales (RQF) REQUIREMENTS Without any formal requirements, you can delightfully enrol in this Sales and Marketing with Negotiation Skills Level 5 Diploma course. CAREER PATH The aim of this exclusive Sales and Marketing with Negotiation Skills course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas: * Sales Manager * Sales Representative * Negotiator * Salesperson * Sales Executive * Administration Assistant

Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for POWER i administrators, IBM Business Partners, and anyone else who would like practical knowledge of the features and functions supported by BRMS. Overview Describe the major features and functions of BRMS List the steps to install BRMS on a single system or in a BRMS Network environment Implement a previously defined backup and recovery strategy using BRMS Implement a previously defined archival and retrieval plan, including dynamic retrieval, using BRMS Explain how to utilize a tape drive, tape library system, virtual tape, and optical drive with BRMS Implement and use BRMS using the green screen, System i Navigator, and IBM Navigator for i This course covers the features & functions supported by Backup Recovery & Media Services (BRMS). Learn how to perform the supported functions when using a 5250 emulation session, when using System i Navigator, & when using IBM Navigator for i. OVERVIEW OF BRMS * . INSTALLING BRMS * . BRMS POLICIES OVERVIEW * . MEDIA DEVICES AND ENCRYPTION USING SOFTWARE AND HARDWARE * . OVERVIEW AND IMPLEMENTATION OF VIRTUAL TAPE, DVD, AND OPTICAL DEVICE SUPPORT * . CREATING A SIMPLE BACKUP CONTROL GROUP * . BRMS LOG * . SAVING IFS DATA * . WORKING WITH BACKUP LISTS * . PARALLEL SAVE, USER EXITS, AND SAVE-WHILE-ACTIVE * . PERFORMING A BACKUP AND FULL SYSTEM BACKUP * . OTHER BACKUP TOPICS I * . STORAGE LOCATIONS * . CONTAINERS * . MOVE MANAGEMENT * . MEDIA CLASS * . MEDIA POLICIES * . MEDIA TOPICS * . BRMS NETWORKING * . SCHEDULING BRMS JOBS * . DAILY MAINTENANCE * . BRMS REPORTS * . RECOVERY * . TAPE DUPLICATION AND LABEL PRINT * . FUNCTIONAL USAGE * . ARCHIVE * . RETRIEVALTION * . TSM CLIENT AND BRMS ON IBM I * . BRMS ENTERPRISE * . SUMMARY * .

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. UNDERSTANDING CUSTOMER SERVICE * Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service IDENTIFYING HOW CUSTOMERS DEFINE THE SUCCESS OF YOUR COMPANY * Recognize Trends in Customer Service * Identify Criteria for Customer Satisfaction INCREASING CUSTOMER SATISFACTION * Identify Characteristics of the Personal Touch * Create Lasting Positive Impressions on Your Customers PROVIDING FACE-TO-FACE CUSTOMER SERVICE * Identify Categories of Face-to-Face Contact * Understand the Critical Success Factors in Face-to-Face Customer Service * Identify the Characteristics of Active Listening PROVIDING REMOTE CUSTOMER SERVICE * Identify Remote Customer Service Communication Channels * Apply Remote Customer Service Best Practices ENGAGING DIFFICULT CUSTOMERS * Serve Difficult Customers * Manage Angry Customers * Deal with Difficult or Unhelpful Colleagues INCREASING CUSTOMER LOYALTY * Optimize Moments of Truth * Recognize the Value of Customer Complaints * Identify the Stages of the Service Recovery Process

Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships. The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges. OBJECTIVES  By the end of the course you will be able to: * Understand what makes us different from people from other cultures * Appreciate why we form impressions of other cultures * Use strategies to communicate effectively with those from different cultural backgrounds * Build trust with those we work with from a different cultural background CONTENT INTERCULTURAL CHALLENGES * What challenges do you face with dealing with people from different cultures? * Why do these challenges exist? UNDERSTANDING CULTURE  * What is culture? * Trompenaars’ Model of Culture – what determines our understanding of different cultures CULTURAL THEORIES  * Hall and Hall: * Three Systems of Time * The Importance of Context – Data vs Dialogue * Hofstede – 6 Cultural Dimensions * Trompenaars – 7 Cultural Dimensions * Chart your intercultural business relationships against these dimensions STRATEGIES AND INTERCULTURAL MANAGEMENT * Trompenaar’s 3 step approach – Recognise, Respect, Reconcile * How to foster and maintain trust * Effective intercultural communication strategies PRACTICAL ACTIVITIES * Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Designed for professional B2B salespeople to develop a modern approach to winning business