148 Business Analyst courses in Manchester delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Join our 3-day live training in Business Analysis this July. Price includes training, the exam, recommend book, online course and free BCS membership when you pass.

The 3 day live training course in Business Analysis Practice will help build careers as a business analyst, business architect, data analyst, enterprise analyst, management consultant...

Duration 1 Days 6 CPD hours This course is intended for Sales Legal Marketing Business analysts Project managers AWS Academy students Other IT-related professionals Overview Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam. Prerequisites General IT technical knowledge, General IT business knowledge 1 - INTRODUCTION TO AMAZON WEB SERVICES * Summarize the benefits of AWS * Describe differences between on-demand delivery and cloud deployments * Summarize the pay-as-you-go pricing model 2 - COMPUTE IN THE CLOUD * Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level * Identify the different Amazon EC2 instance types * Differentiate between the various billing options for Amazon EC2 * Describe the benefits of Amazon EC2 Auto Scaling * Summarize the benefits of Elastic Load Balancing * Give an example of the uses for Elastic Load Balancing * Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS) * Summarize additional AWS compute options 3 - GLOBAL INFRASTRUCTURE AND RELIABILITY * Summarize the benefits of the AWS Global Infrastructure * Describe the basic concept of Availability Zones * Describe the benefits of Amazon CloudFront and Edge locations * Compare different methods for provisioning AWS services 4 - NETWORKING * Describe the basic concepts of networking * Describe the difference between public and private networking resources * Explain a virtual private gateway using a real life scenario * Explain a virtual private network (VPN) using a real life scenario * Describe the benefit of AWS Direct Connect * Describe the benefit of hybrid deployments * Describe the layers of security used in an IT strategy * Describe which services are used to interact with the AWS global network 5 - STORAGE AND DATABASES * Summarize the basic concept of storage and databases * Describe benefits of Amazon Elastic Block Store (Amazon EBS) * Describe benefits of Amazon Simple Storage Service (Amazon S3) * Describe the benefits of Amazon Elastic File System (Amazon EFS) * Summarize various storage solutions * Describe the benefits of Amazon Relational Database Service (Amazon RDS) * Describe the benefits of Amazon DynamoDB * Summarize various database services 6 - SECURITY * Explain the benefits of the shared responsibility model * Describe multi-factor authentication (MFA) * Differentiate between the AWS Identity and Access Management (IAM) security levels * Describe security policies at a basic level * Explain the benefits of AWS Organizations * Summarize the benefits of compliance with AWS * Explain primary AWS security services at a basic level 7 - MONITORING AND ANALYTICS * Summarize approaches to monitoring your AWS environment * Describe the benefits of Amazon CloudWatch * Describe the benefits of AWS CloudTrail * Describe the benefits of AWS Trusted Advisor 8 - PRICING AND SUPPORT * Understand AWS pricing and support models * Describe the AWS Free Tier * Describe key benefits of AWS Organizations and consolidated billing * Explain the benefits of AWS Budgets * Explain the benefits of AWS Cost Explorer * Explain the primary benefits of the AWS Pricing Calculator * Distinguish between the various AWS Support Plans * Describe the benefits of AWS Marketplace 9 - MIGRATION AND INNOVATION * Understand migration and innovation in the AWS Cloud * Summarize the AWS Cloud Adoption Framework (AWS CAF) * Summarize six key factors of a cloud migration strategy * Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile * Summarize the broad scope of innovative solutions that AWS offers * Summarize the five pillars of the AWS Well-Architected Framewor 10 - AWS CERTIFIED CLOUD PRACTITIONER BASICS * Determine resources for preparing for the AWS Certified Cloud Practitioner examination * Describe benefits of becoming AWS Certified

OVERVIEW -------------------------------------------------------------------------------- Objective * Understanding the Importance of Business Analysis Model * Determining various techniques of Process Modelling * Understanding the scope of modelling * Efficiently mapping the business landscape * Analysing the enterprise structure * How to avoid project failures. * Learning efficient skills of being a successful business analyst. * Understand and document various techniques for the organization delivers value. * Successful project conversion * Building team, changing the organization and overcoming resistance. * Creating an effective Business Case.

The 3 day live training course in Business Analysis Practice will help build careers as a business analyst, business architect, data analyst, enterprise analyst, management consultant...

The BCS Foundation Certificate in Business Analysis is a foundation- level certification that provides a broad understanding of business analysis principles and techniques. It is offered by the British Computer Society (BCS), a professional association for IT professionals.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are persons who are new to reporting with Microsoft© SQL Server© Report Builder and SSRS, persons who are transitioning from another reporting software application, and persons who are existing Report Builder and SSRS report authors. The secondary audience for this course are persons who are using Report Designer (SSRS). Course participants may be business analysts, programmer analysts, data analysts, database administrators, or IT professionals and may or may not have experience with Microsoft© SQL Server© Report Builder and SSRS, programming (Visual Basic), and/or Transact-Structured Query Language (T-SQL) experience. Overview After completing this course, students will be able to: Create parameter reports. Create list reports. Format reports with complex expressions. Add images and subreports. Add drilldown and drillthrough functionality. Add sparklines, data bars, and indicators. In this course, students will continue their learning on the foundations of report writing with Microsoft© SQL Server© Report Builder and SSRS. The focus will be on report creation by connecting to a database and manipulating the data. 1 - PARAMETER REPORTS * Parameterized Reporting * Create Report Parameters * Modify Report Parameters * Provide Default Parameter Values * Provide Available Values for Parameters * Lab: Creating Parameterized Reports 2 - LIST DATA REGIONS * Introducing the List Data Region * Create Reports Using List Data Regions * Modify Reports Which Use List Data Regions * Lab: Creating List Reports 3 - ENHANCING REPORTS WITH COMPLEX EXPRESSIONS * Formatting Reports * Top N Reports * Running Values * Lab: Enhancing Reports with Complex Expressions 4 - ENHANCE REPORTS WITH IMAGES AND SUBREPORTS * Add Images to Reports * Retrieve Images from a Database * Introducing SSRS (SQL Server Reporting Services) Report Server * Add Subreports to Reports * Lab: Working With Images and Subreports 5 - DRILLDOWN AND DRILLTHROUGH REPORTS * Add and Configure Drilldown Reporting * Add and Configure Drillthrough Reporting * Lab: Add Drilldown and Drillthrough Functionality to Reports 6 - SPARKLINES, DATA BARS, AND INDICATORS * Sparklines * Data Bars * Indicators * Lab: Adding Sparklines, Data Bars, and Indicators to Reports ADDITIONAL COURSE DETAILS: Nexus Humans 55128 Writing Reports with Report Builder and SSRS Level 2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55128 Writing Reports with Report Builder and SSRS Level 2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The 2 day live training course in Requirements Engineering develops your skills in the understanding and application of elicitation, analysis and management of business analysis requirements.