16 Box Making courses in Clay Cross

FAA LEVEL 3 AWARD IN PRINCIPLES OF SAFEGUARDING AND PROTECTING CHILDREN, YOUNG PEOPLE OR VULNERABLE ADULTS (RQF) * Face to Face Classroom: One day course * Virtual Classroom: 3 session of 2 ½ hours * For those who work with children, young people and vulnerable adults * Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to -------------------------------------------------------------------------------- Course Contents: * Safeguarding and protecting children, young people or vulnerable adults * How to respond to evidence or concerns that a child, young person or vulnerable adult has been abused * Safeguarding legislation and guidance * Indicators of abuse or neglect * Making judgements * Communicating worries and concerns * Roles and responsibilities * Sharing information * Allegations and complaints * Reporting allegations and complaints BENEFITS OF THIS COURSE: * In 2018/2019, 415,050 concerns of abuse were raised * In 2018/2019, there were nearly 400,000 children in need * 52,300 children were subject to a child protection plan * 63% of adult safeguarding concerns are for people over 65 * 1 in every 42 adults aged 85+ have required safeguarding enquires... * Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it. * This Level 3 Safeguarding course gives people the skills and knowledge to make a real difference to a person's life! -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- ACCREDITED, OFQUAL REGULATED QUALIFICATION Our Safeguarding and Protecting Children, Young People or Vulnerable Adults training course is a nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd [http://www.firstaidawards.com/]. This means that you can be rest assured that your Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults Certificate provides information for best practice to make a real difference to protect the health and wellbeing of our most vulnerable. The Ofqual Register number for this course is 601/8471/1 --------------------------------------------------------------------------------

The following services are including: * Navigating relationship crossroads with discernment counselling * Clarity and insight in couples therapy * Informed decision-making in relationships * Exploring options for the future of the relationship * Understanding individual needs in discernment counselling * Making choices aligned with values * Comprehensive discernment counselling program * Invest in the future of your relationship today and experience the transformative power of * Discernment Counselling. Our compassionate counsellors are dedicated to guiding you and your partner through this challenging time, helping you gain clarity and make decisions that are right for you. Take the first step towards a more empowered future by scheduling a session with us now. * 3 X 1 hour https://relationshipsmdd.com/product/discernment-counselling-package/ [https://relationshipsmdd.com/product/discernment-counselling-package/]

* Education on work opportunities * Directional guidance * Support * Making Career choices * Advise on what to do next * Ascertaining problem areas * Analysis of past employment * Decision making on next steps and progression * 1-hour x 5 * Understanding weakness and direction * Tailored plan of action https://relationshipsmdd.com/product/career-development-package/ [https://relationshipsmdd.com/product/career-development-package/]

OVERVIEW This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. DESCRIPTION The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: * Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. * An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. * Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. * Why People Buy – A look at the reasoning behind people’s purchasing decisions. * How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. * Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. * Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. * Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. * Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. * Methods of Improving the Way You Sound – 10 key tips on vocal improvement. * Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. * Features and Benefits – How to practically apply them in a sales scenario. * Logical and Emotional Purchasing – A further look at the reasons we buy. * Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. * Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. * Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. WHO SHOULD ATTEND THE COURSE? Anyone who handles inbound or outbound sales calls over the telephone. REQUIREMENTS FOR ATTENDANCE No prerequisites required.

ISO 3834:2021 (Quality requirements for fusion welding of metallic materials) Lead Auditor” course provides comprehensive training for participants to be able to understand and audit each and every ISO 3834:2021 guidelines in ensuring orgnaisation compliance and continual improvement in the welding industry

Protecting Children, Young People or Vulnerable Adults -------------------------------------------------------------------------------- One Day Course Cost:  £65 + vat per person This course promotes awareness and sensitivity to Safeguarding, enabling learners to identify the types and characteristics of abuse, record disclosure and appropriately share information with the relevant people. Safeguarding is how we can protect children, young people and vulnerable adults from abuse or neglect by the actions, or lack of actions, of another person.  In order to Safeguard and Protect Persons from abuse or neglect we need to learn how to identify vulnerable individuals and take necessary steps to stop abuse and neglect. SYLLABUS A range of subjects is covered including: * Making judgements * Communication * Roles and responsibilities * Sharing information * Dealing with and reporting of allegations and complaints AGE RESTRICTIONS Learners must be minimum of 18 years of age upon course commencement.  COURSE NUMBERS A maximum of 12 learners can be accommodated on this course. CERTIFICATION Upon successful completion of the qualification assessment, learners will be awarded an Ofqual regulated qualification. -------------------------------------------------------------------------------- Safeguarding • Adults & Children at Risk Our Safeguarding Workshops cover a variety of topics, including identifying signs of abuse or neglect, understanding legal responsibilities related to safeguarding, and implementing effective strategies for preventing harm. These Workshops are led by experienced Trainers who have extensive knowledge in the field of Safeguarding. They are designed to provide Healthcare Professionals with the knowledge and skills they need to protect vulnerable individuals in their care. The Workshops are highly interactive, providing participants with plenty of opportunities to engage in discussions, ask questions, and practice new skills. We believe that this hands-on approach enhances learning and helps participants apply what they’ve learned in real-world situations.

Awareness of Safeguarding -------------------------------------------------------------------------------- Safeguarding • Adults & Children at Risk Our Safeguarding Workshops cover a variety of topics, including identifying signs of abuse or neglect, understanding legal responsibilities related to safeguarding, and implementing effective strategies for preventing harm. These Workshops are led by experienced Trainers who have extensive knowledge in the field of Safeguarding. They are designed to provide Healthcare Professionals with the knowledge and skills they need to protect vulnerable individuals in their care. The Workshops are highly interactive, providing participants with plenty of opportunities to engage in discussions, ask questions, and practice new skills. We believe that this hands-on approach enhances learning and helps participants apply what they’ve learned in real-world situations. -------------------------------------------------------------------------------- Course: Four Hours Cost:  £45 + vat per person Awareness of Safeguarding Qualification will provide an understanding of Safeguarding which can be used in a workplace, activity group or any instance where a person comes into contact with children or adults at risk. The Qualification provides learners with the knowledge to identify a Safeguarding concern, record a disclosure and report to the appropriate person. SYLLABUS A range of Safeguarding related subjects are covered including: * Safeguarding legislation and guidance * Roles and responsibilities * Abuse and neglect * Identifying concerns and disclosure * Making judgements * Reporting Safeguarding concerns CERTIFICATION Upon successful completion of the qualification assessment, learners will be awarded an Ofqual regulated qualification. The qualification does not have an expiry date, but refresher training and keeping up-to-date with changes to policies, procedures and new legislation through ongoing CPD is vital.

This is a specialist training course for senior managers or newly appointed safeguarding leads who are responsible for safeguarding adults from neglect and harm

Person-centred approaches are a core skills framework that articulates what it means to be person-centred and how to develop and support the workforce to work in this way. Developed in partnership with Skills for Health and Skills for Care, the Framework aims to distil best practices and to set out core, transferable behaviours, knowledge and skills. It is applicable across services and sectors and across different types of organisations. Person-centred approaches underpins existing dementia, learning disabilities, mental health and end of life care core skills frameworks. This subject forms standard 5 in The Care Certificate.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? * Internal versus external customers * Why customer care is important * Meeting customer expectations Module Two Making a Personal Difference * How do you measure customer care? * Making a difference * Taking ownership * Positive mental attitude * Displaying professionalism both face-to-face and over the telephone * Using positive language Module Three Gathering Information and Offering Solutions * Asking the right questions * Active listening skills * Summarising and clarifying skills Module Four * Dealing with Difficult Situations * How to give a 'service' no * Demonstrating empathy * Assertiveness techniques * Handling a complaint * Problem solving * Saying 'sorry' * Making realistic promises and keeping them -------------------------------------------------------------------------------- Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. -------------------------------------------------------------------------------- Objectives By the end of the course participants will be able to * Adopt a professional telephone manner * Communicate assertively by taking control and directing the conversation * Deliver information positively by offering options and alternatives * Develop a range of versatile behaviours to use when dealing with difficult situations by: * Listening actively * Using empathy * Gathering relevant information through effective questioning * Finding solutions to concerns/problems quickly and efficiently * Speaking positively and assertively -------------------------------------------------------------------------------- WHAT IS THE BENEFIT? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. -------------------------------------------------------------------------------- IN-HOUSE COURSES Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. -------------------------------------------------------------------------------- THE IMPORTANCE OF CUSTOMERS AND CLIENTS Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. -------------------------------------------------------------------------------- CUSTOMER CARE PROGRAMMES FROM DICKSON TRAINING LTD We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.