5 Behavioural Safety courses in Cardiff delivered Live Online

Course Content: * Open discussions - risks associated with the workplace     * Health and safety legislation in relation to workplace violence - employer and employee duties    * Digital online security; avoiding online harassment    * The conflict cycle, dynamic threat assessment    * Effective use of body language and communication skills during confrontational situations    * Managing confrontation through distractions and interpersonal skills     * Lone worker safe systems of work; communication responsibilities     * Recognising potentially unsafe situations or situations   of deteriorating safety i.e., violence and aggression, inappropriate conduct, malicious allegations    * Case study review    * Legislation regarding self-defence, emphasising its role as a last resort measure  * Post-incident procedures, emphasising the formulation of comprehensive and robust incident reports to identify potential risks and provide a thorough account of the situation.

This is an opportunity to benchmark your current and future safety and health vision and priorities in line with global models of safety, and to benefit from good practice gathered from leading organisations from around the world. Through lively discussion, debate and exercises, including benchmarking, gap analysis and case studies, leaders attending this programme deepen their understanding of how to use their skills to drive their organisation to the next level in its safety and health performance. The programme is designed to help leaders:

This is an essential programme for members of staff whose role involves external meetings, including seeing members of the public in their own home. Based around advice from agencies including the Suzy Lamplugh Trust and the police, this programme takes a sensible look at how to remain safe in the role. 1 WHAT'S HAPPENING? * Issues around us * Risks in context 2 SAFETY FUNDAMENTALS * Risk assessment * Dynamic risk assessment * Identifying and minimising risks * Sensible precautions * Use of technology and personal safety * Lone working * Visits and travelling 3 HARASSMENT AND STALKING * What constitutes harassment and definition of stalking * Early warning signals 4 REPORTING PRINCIPLES * Importance of incidence reporting * Taking care of us * What next?

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 WHAT'S HAPPENING? * Issues around us * Risks in context * Personal experiences 2 SAFETY FUNDAMENTALS * Following internal policy and procedure * Personal safety and lone working * Use of technology 3 NIPPING ISSUES IN THE BUD * Recognising early warning signs * Avoiding causing problems for ourselves 4 CALMING - REACHING - CONTROLLING * Tips and techniques for potentially calming a situation * Reaching and building rapport * Accelerants - tips on avoiding accelerating a situation * Assertiveness techniques * Non-verbal behaviour * Active listening and the use of questions and distractions * Exploring ways forward and identifying win/wins * Avoiding the secondary argument * Fogging * The 'drama triangle' * If all else fails... 5 HARASSMENT, STALKING AND ON-LINE BULLING * What constitutes harassment and definition of stalking * On-line bullying * Steps to take 6 REPORTING PRINCIPLES * Importance of incidence reporting * Taking care of us * What next?

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 WHAT'S HAPPENING? * Issues around us * Risks in context * Personal experiences 2 SAFETY FUNDAMENTALS * Following internal policy and procedure * Personal safety and lone working * Use of technology 3 NIPPING ISSUES IN THE BUD * Recognising early warning signs * Avoiding causing problems for ourselves 4 CALMING - REACHING - CONTROLLING * Tips and techniques for potentially calming a situation * Reaching and building rapport * Accelerants - tips on avoiding accelerating a situation * Assertiveness techniques * Non-verbal behaviour * Active listening and the use of questions and distractions * Exploring ways forward and identifying win/wins * Avoiding the secondary argument * Fogging * The 'drama triangle' * If all else fails 5 HARASSMENT, STALKING AND ON-LINE BULLING * What constitutes harassment and definition of stalking * On-line bullying * Steps to take 6 REPORTING PRINCIPLES * Importance of incidence reporting * Taking care of us * What next?