183 Assistant courses delivered Live Online

Introduction to Diabetes (2-Day Course) - Norfolk ICB Only This course is for those from the Norfolk ICB only using the unique booking code. Applicants not using this code nor Identifying themselves as Norfolk ICB employees will not be able to attend. Course Description: These two days of comprehensive training are designed for nurses, nurse associates, pharmacists, paramedics, and other Allied Healthcare Professionals (AHPs), and experienced healthcare assistants (HCAs) who are new to or fairly new to the field of diabetes care. If you've recently started seeing patients with diabetes, or are planning to; this course is tailored to provide you with the fundamental knowledge and skills required to confidently care for individuals with diabetes. The primary focus is on adults with Type 2 diabetes, although key recommendations and signposting for patients with Type 1 diabetes will also be covered. Diabetes presents a significant healthcare challenge, costing the NHS £10 billion each year and impacting patients and their families. Primary care professionals play a pivotal role in managing the ever-increasing numbers of people diagnosed with Type 2 diabetes. Good diabetes care is crucial and aligns with national and local policies supported by robust NICE guidance. These interactive days of learning will incorporate various methods, including case studies, to help you progress from basic knowledge to a more confident and positive approach in reviewing and managing patients with diabetes. 2 Day Introduction to diabetes management in primary care (This is intended to provide an overview the programme may change slightly) DAY ONE 09.15 Coffee and registration 09.30 Introduction and course objectives 09.45 Setting the scene - screening, diagnosis, prediabetes, patho-physiology and symptoms, remission in Type 2 diabetes 10.45 Coffee 11.00 Type 1 Vs Type 2 Diabetes 11.20 Metabolic Syndrome and Diagnostic Criteria 11.45 Diabetes Prevention Programme 12.15 Managing Diabetes in Primary Care and Supporting Lifestyle 12.30 Lunch 13.30 Pharmacological Management of Type 2 Diabetes 14.30 Methods for Monitoring Glucose 14.45 Diabetic Emergencies (hypos, HHS and DKA) 15.15 Sick Day Rules 15.30 Action plan, evaluation, and resources 15.45 Close DAY TWO 09.15 Coffee and registration 09.30 Review progress since Day 1 09.45 Macrovascular Complications 10.15 Modifiable Risk Factors leading to CVD 11.00 Coffee 11.20 Cholesterol & Hypertension Management 12.00 Microvascular Complications 12.30 Lunch 13.30 Diabetes and Emotional Wellbeing 14.30 Case Studies 15.30 Q&A, Evaluations 15.45 Close Key Learning Outcomes for Both Days: Upon completing this course, participants will be able to: 1. Explain the physiology of diabetes and differentiate between Type 1 and Type 2 diabetes. 2. Discuss methods for diagnosing diabetes and provide information to individuals newly diagnosed with Type 2 diabetes. 3. Describe approaches that support achieving remission in Type 2 diabetes. 4. Explain basic advice related to a healthy diet, various dietary approaches, and carbohydrate awareness. 5. Discuss the modes of action of commonly used non-insulin medications. 6. Identify major complications that may arise in individuals with long-standing diabetes and measures to limit or prevent them. 7. Describe key advice for patients regarding the recognition and appropriate treatment of hypoglycaemia. 8. Discuss DVLA guidance concerning driving and diabetes. 9. Explain the risks of acute hyperglycaemia and provide advice to patients on self-managing illness periods. 10. Provide examples of referral pathways to other services such as weight management, secondary care, podiatry, structured education, activity, and psychological services. 11. Describe the process of routine foot review and factors influencing diabetic foot risk status. 12. Discuss local recommendations for the appropriate use of blood glucose and ketone monitoring. 13. Explain the key components and processes of an annual diabetes review and a self-management plan. Join us for this comprehensive 2-day course via Zoom and enhance your ability to provide effective diabetes care within primary care settings.

Generating new leads and new business can be both time-consuming and frustrating. It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate. But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful? This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline. This course will help participants: * Develop a clear and consistent process for new business development and lead-generation * Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service' * Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals * Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach * Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities * Develop an engaging telephone voice and manner - and a 'networking personality' * Qualify potential opportunities with more accuracy on a consistent basis * Prioritise opportunities and manage their time when sourcing new business * Discover online sources of leads, contacts and referrals * Overcome psychological blocks to cold or warm calling - theirs and the client's * Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy * Make outbound sales or appointment calls with improved confidence, control and results * Improve the conversion of calls to appointments by using more effective questions and sales messages * Get past gatekeepers and assistants more effectively * Make the most of your CRM software and systems 1 ONLINE MARKETING - WHAT WORKS! * Workshop overview and learning objectives * Choosing your social media channels * LinkedIn for sales and marketing * Designing and implementing an effective new business email campaign online * Creating a lead-generation strategy online - with case studies * Avoiding common mistakes in social media marketing * Case study: 'Best practice in social media sales and marketing' * Using blogs and video-based marketing (eg, YouTube) * New trends and how to keep your finger on the 'social media' pulse * Twenty essential websites and online marketing tools 2 MAKING APPOINTMENTS BY TELEPHONE * Planning the call, telephone techniques, integrating with email and online marketing * Developing a clear and consistent process to appointment-making * Setting and achieving the right level of telephone activity to achieve your appointment goals * Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach * Overcoming the most common 'put-offs' to seeing or engaging with you * Overcoming psychological blocks to cold or warm calling - yours and the client's * Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy * Making outbound sales or appointment calls with improved confidence, control and results * Improving conversion of calls to appointments by using more effective questions and sales messages * The five keys to developing an engaging telephone voice and approaching manner 3 POWER NETWORKING * Strategies for networking and B2B referral-based marketing * The importance, and different types, of networking * How to work a room - preparation and strategy * Communication dynamics in networking - the power of the listening networker * Assumptions when networking * Business networking etiquette * Making connections, asking for cards, contact details and referrals, gaining follow-up commitments * Building relationships - follow-up and follow-through 4 DEVELOPING NEW LEADS * Strategies for first-time sales calls * Gaining rapport and opening first-time and new business sales calls effectively * Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences * Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal * Value message - differentiate your solutions clearly and accurately, with tailored value statements * Presenting the right initial USPs, features and benefits and making them relevant and real to the customer * Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price * Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call 5 ORGANISED PERSISTENCE - CRM AND PROSPECT-TRACKING * Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management * Maintaining a good database for maximising new business ROI * Developing a contact strategy with different types and levels of contact * Analysing your contact base using state-of-the-art software and tools * Making the most of your CRM systems and solutions * Understanding that your attitude makes a difference when sourcing new business * Setting SMART objectives for new business development and lead-generation * Practical exercise - setting personal development and business goals * Time management tips to improve daily productivity * New business pipeline management strategies for peak sales performance 6 WORKSHOP SUMMARY AND CLOSE * Practical exercise - developing your new business action plan * Review and feedback

Free online MS Awareness training session for care providers

Coaching is an art, and getting it right is crucial for future coaching events, the expectations of others who may require coaching (word travels fast), and the smooth operation of the business. This workshop takes subject matter experts and helps them understand the art of interactive coaching. It begins with identifying what people want from a coach and the coaching experience. It then moves into our Coaching Structure and examines each element, ensuring the reason for each is discussed and clearly understood. We look closely at why the environment can be critical, even when coaching in their workplace. And we prove the need for Emotionally Intelligent thinking and actions. We delve into the practical aspect of reverse engineering the desired outcome. Participants will learn how to create what we refer to as Snap Objectives, a technique that establishes the coaching objective before the session begins, even in ad hoc or unexpected sessions. By the end of this workshop, your coach will be equipped with the necessary knowledge, skills, and confidence to conduct effective coaching sessions. They will also be able to design coaching plans that adhere to a consistent approach, ensuring all coaching sessions are impactful. -------------------------------------------------------------------------------- LENGTH 2 Days NEXT COURSE START Enquire for more information COURSE DELIVERY Face-to-face only (happy to explain).  -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who?  ANYONE involved or soon to be involved in helping people improve Skills, Knowledge and Understanding (SKU). Why?  It is not enough to have trainers who are certified or qualified in their professional skills. We must also ensure that those responsible for coaching others, even those who coach others only occasionally, are certified. Think about this. If your child needed coaching at school, would it be okay for anyone to do that, or would you insist that they be certified teachers or teaching assistants? Likewise, with driving, would you think it ok for someone who gives coaching sessions to someone to improve their driving skills if they were not licensed to drive themselves? The skills of your coaches are inextricably linked to your employee's performance, output and error margins, so that alone means you need certified coaches. Coaching will always be required in industries where updates occur, practices are updated, or legislation is changed. TRAINING COURSE CONTENT * The difference between Coaching and Training. * What is a Sat-Nav coach, and why must we avoid this at all costs? * We discuss why there is a need for Emotional Intelligence (EI) in a coaching session for coaching needs analysis. * We discuss our recommended Coaching Structure and why it is designed that way. * We discuss various question techniques and what each is good for or why it should be avoided. * We discuss the phrase 'two ears, one mouth' in relation to great coaching and why we must be clever about listening. * We touch on Learning Styles to see what you think of each and how we can cater for them. * We delve into our SAS Feedback model and why we think feedback must be facilitated and not given. * We help you plan and prepare for your final session on the second day. * You deliver your final mini-coaching session. We record them (HD). We chat as a group. COURSE DELIVERY DETAILS This is a two-day workshop where participants facilitate a coaching session on day two. All attendees have the chance to coach a fellow participant and receive an HD recording of their session. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Duration 2 Days 12 CPD hours This course is intended for Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues. Overview How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App. How to use Citrix Director to gather information and interact with user sessions. A methodology to approach user related issues to minimize time to resolution. An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately FUNDAMENTAL ARCHITECTURE FOR THE HELP DESK ROLE * Citrix Site Infrastructure and Deployment Models * The Help Desk Role in the Fundamental Architecture * Problem Resolution Methodology CITRIX DIRECTOR AND ITS ROLE IN HELP DESK SUPPORT * Citrix Director Role and Purpose * Access to Director for Help Desk Administrators * Common Director Monitoring Tasks * Common Help Desk AdministratorTroubleshooting Tasks PROVIDING AND TROUBLESHOOTING END USER ACCESS * End User Access Overview * Components between end users and published resources on VDAs * User Experience * Support End User Access CITRIX WORKSPACE APP * Workspace App Types * Deploying Citrix Workspace app * Pass though Authentication * Supporting Citrix Workspace App USER SESSIONS * FlexCast Architecture * User Sessions * App and Desktop Launch Process * User Profiles * HDX Technologies PRINTING * Introduction to Printing * Printing Components Overview * Supporting Printing

Duration 3 Days 18 CPD hours This course is intended for Any IT specialist eager to become an industry recognized expert on Veeam software solutions. Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to: Get more functionality out of Veeam solutions Identify and resolve issues more efficiently Gain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3-day technical deep-dive focused on teaching engineers to architect, implement, optimize and troubleshoot the Veeam software solution. MODULE 1 * Introduction MODULE 2 * Veeam Products * Veeam Availability Suite * Key Concepts MODULE 3 * Auto Discovery of Backup and Virtual Infrastructure * Business Categorization * Pre-Defined Alerting * Unattended Monitoring * Reporting and Dashboards * Agentless Data Gathering * Hyper-V Specific Features * Veeam One Deployment * Veeam One Assessment Tool MODULE 4 * Core Components and Their Interaction * Optional Components * Deployment Scenarios * Prerequisites * Upgrading Veeam Backup & Replication MODULE 5 * Adding Servers * Adding a VMware Backup Proxy * Adding a Hyper-V Off-host Backup Proxy * Adding Backup Repositories * Performing Configuration Backup and Restore * Managing Network Traffic * Global Notification Settings * Getting to Know User Interface MODULE 6 * Creating Backup Jobs * Creating Restore Points with VeeamZIP and Quick Backup * Backup Copy * Replication * Creating VM/File Copy Jobs MODULE 7 * SureBackup Recovery Verification * SureReplica MODULE 8 * Data Recovery * Working with Veeam Backup & Replication Utilities * Insight into Recovery from Replica MODULE 9 * Item-Level Recovery * Guest OS File Recovery MODULE 10 * Tape Device Support * SAN Storage Systems Support * Support for Deduplicating Storage Systems * Veeam Cloud Connect * Veeam Backup Enterprise Manager * vCloud Director Support MODULE 11 * Product Editions Comparison * Full and Free Functionality Modes MODULE 12 * How to Identify the Problem * How to review and analyze the issue * Search for additional information * Veeam Support

Duration 3 Days 18 CPD hours This course is intended for Any IT specialist eager to become an industry recognized expert on Veeam software solutions. Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to:Get more functionality out of Veeam solutionsIdentify and resolve issues more efficientlyGain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3-day technical deep-dive focused on teaching engineers to architect, implement, optimize and troubleshoot the Veeam software solution. MODULE 1 * Introduction MODULE 2 * Veeam Products * Veeam Availability Suite * Key Concepts MODULE 3 * Auto Discovery of Backup and Virtual Infrastructure * Business Categorization * Pre-Defined Alerting * Unattended Monitoring * Reporting and Dashboards * Agentless Data Gathering * Hyper-V Specific Features * Veeam One Deployment * Veeam One Assessment Tool MODULE 4 * Core Components and Their Interaction * Optional Components * Deployment Scenarios * Prerequisites * Upgrading Veeam Backup & Replication MODULE 5 * Adding Servers * Adding a VMware Backup Proxy * Adding a Hyper-V Off-host Backup Proxy * Adding Backup Repositories * Performing Configuration Backup and Restore * Managing Network Traffic * Global Notification Settings * Getting to Know User Interface MODULE 6 * Creating Backup Jobs * Creating Restore Points with VeeamZIP and Quick Backup * Backup Copy * Replication * Creating VM/File Copy Jobs MODULE 7 * SureBackup Recovery Verification * SureReplica MODULE 8 * Data Recovery * Working with Veeam Backup & Replication Utilities * Insight into Recovery from Replica MODULE 9 * Item-Level Recovery * Guest OS File Recovery MODULE 10 * Tape Device Support * SAN Storage Systems Support * Support for Deduplicating Storage Systems * Veeam Cloud Connect * Veeam Backup Enterprise Manager * vCloud Director Support MODULE 11 * Product Editions Comparison * Full and Free Functionality Modes MODULE 12 * How to Identify the Problem * How to review and analyze the issue * Search for additional information * Veeam Support

Duration 3 Days 18 CPD hours This course is intended for Project team members & Consultants In this course, students become familiar with logistics invoice verification as the final stage in the external procurement process. Students also learn how to enter invoices relating to purchase orders, block them, and release them for payment. COURSE OUTLINE * Introduction to invoice verification * Invoice entry and parking * Taxes, cash discounts, and foreign currency * Invoices for purchase orders with account assignment * Variances with and without reference to an item, invoice blocking reasons * Invoice reduction, releasing blocked invoices * Delivery costs * Subsequent debits and credits * Credit memos and cancellations * Invoice verification in the background * Automated processing * GR/IR clearing account maintenance * Customizing for invoice verification

Duration 3 Days 18 CPD hours This course is intended for Participants are any IT specialist eager to become an industry recognized expert on Veeam software solutions:System Engineer / Administrator Backup / Virtualization Administrators Pre-Sales / Post-Sales / Solution Architects / Consultants Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to:Get more functionality out of Veeam solutionsIdentify and resolve issues more efficientlyGain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3 day technical deep-dive focused on teaching consultants and engineers to architect, implement, optimize and troubleshoot the Veeam software solution. INTRODUCTION * Introduction OVERVIEW OF VEEAM PRODUCTS * Hypervisor Support * Veeam Backup & Replication key features * Veeam One key features * Veeam Management Pack * vCloud Director Support * Key concepts * Backup Methods * Scheduling * Changed Block Tracking (CBT) * Compression and Deduplication * Retention Policy VEEAM ONE FEATURES AND FUNCTIONALITY * Auto Discovery of Backup and Virtual Infrastructure * Business Categorization * Pre-Defined Alerting * Unattended monitoring * Reporting and dashboards * Agentless data gathering * Hyper-V specific features * Veeam One Deployment * Veeam One assessment Tool DEPLOYMENT * Solution Architecture * Deployment Scenarios * Prerequisites * Upgrading Veeam Backup & Replication INITIAL CONFIGURATION * Adding Servers * Adding a VMware Backup Proxy * Adding a Hyper-V Offhost Backup Proxy * Adding Backup Repositories * Performing Configuration Backup and Restore * Getting to Know User Interface PERFORMING BACKUP * Creating Backup Jobs * Creating VM Copy Jobs * Instant VM Recovery REPLICATION (REPLICATION JOB, FAILOVER, FAILBACK) * Insight into Replication * Insight into Failover * Insight into Failback SUREBACKUP, SUREREPLICA * SureBackup Recovery Verification * SureReplica RESTORE YOUR VMS AND OBJECTS * Data Recovery * Restoring Microsoft Exchange and SharePoint objects * Working with Veeam Backup & Replication Utilities 3-2-1 RULE (BACKUP TO TAPE, WAN, BACKUP COPY) * Wan Accelerator * Offsite Backup Copy Job * Delegate file and VM restores with Veeam Backup Enterprise Manager * Veeam Backup Enterprise Manager RESTful API * HP StoreVirtual VSA PRODUCT EDITIONS * Product Editions Comparison * Full and Free TROUBLESHOOTING * How to review and analyze the issue * Search for additional information * Veeam Support ADDITIONAL COURSE DETAILS: Nexus Humans Veeam Certified Engineer (VMCE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Veeam Certified Engineer (VMCE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for System Engineers/Administrators; Backup/Virtualization Administrators; Solution Architects/Consultants Overview By the end of the course, students should be able to:Maximize your expertise on consulting/professional services for the Veeam Availability Suite solutionAim for the VMCA title and comply with some of the certifications requirements for Platinum ProPartners and Veeam Accredited Service Partners (VASPs)Gain professional advantage with the highest level of Veeam technical certification This course covers Veeam Availability Suite? design and optimization and is based on best practices from Veeam solutions architects. INTRODUCTION DESIGN & SIZING * DNS and name resolution * Veeam backup server * Backup and replication database * Proxy server * Transport modes * Repository server * WAN accelerator * Interaction with hypervisors INFRASTRUCTURE * Stages of Proof of Concept * Assessment using Veeam ONE? * Important data to collect (Veeam ONE + infrastructure accounts) SECURITY * Permissions DESIGN SCENARIO: PART 1 * Discovery * Create a design based on the customer environment OPTIMIZATIONS * Backup and replication database * Proxy server * Repository server * WAN accelerator * Tape * Veeam Backup Enterprise Manager * Indexing * Antivirus on Veeam servers and guest VM (if VSS is used) * Protecting Veeam Backup & Replication? configuration DESIGN SCENARIO: PART 2 * Create a design based on the customer?s evolving environment AUTOMATION * Veeam backup server * VMware vSphere tags AUDIT & COMPLIANCE * Auditing * Compliance * SureBackup© and SureReplica TROUBLESHOOTING * Deep dive into reading log files * Common issues * Troubleshooting mode (SureBackup/SureReplica)