Duration
5 Days
30 CPD hours
This course is intended for
Workspace ONE UEM operators and administrators, account managers, solutions
architects, solutions engineers, sales engineers, and consultants.
Overview
By the end of the course, you should be able to meet the following objectives:
Explain and apply the fundamental techniques for launching and maintaining an
intelligence-driven, multiplatform endpoint management solution with Workspace
ONE UEM
Outline the components of Workspace ONE UEM
Explain the general features and functionality enabled with Workspace ONE UEM
Summarize basic Workspace ONE administrative functions
Explain and deploy common Workspace ONE integrations
Securely deploy configurations to Workspace ONE UEM managed devices
Onboard device endpoints into Workspace ONE UEM
Summarize alternative management methodologies for rugged devices
Discuss strategies to maintain environment and device fleet health
Configure and deploy applications to Workspace ONE UEM managed devices
Analyze Workspace ONE UEM deployments
Enable email access on devices
Integrate Workspace ONE UEM with content repositories and corporate file shares
Explain the general features and functionality that Workspace ONE Access enables
Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access
Summarize and implement Workspace ONE productivity services into the digital
workspace environment
Explain the methods of enabling mobile single sign-on for endpoints managed in
the digital workspace
Configure Workspace ONE Access to support SAML 2.0 for federated authentication
across the workforce
Summarize basic troubleshooting methodologies
Outline common troubleshooting techniques in the Workspace ONE UEM console
Outline common troubleshooting techniques when integrating enterprise solutions
in the Workspace ONE UEM console
Summarize common troubleshooting strategies for Workspace ONE UEM managed
devices
Outline common application management troubleshooting techniques in the
Workspace ONE UEM console
Summarize common troubleshooting techniques for email management in the
Workspace ONE UEM console
Explain common troubleshooting approaches for the VMware Unified Access
Gateway⢠platform and individual edge services
Outline useful troubleshooting tools, such as the Self-Service Portal and VMware
Workspace ONE Assistâ¢
In this extended five-day course, you learn how to apply the fundamental
techniques for launching and maintaining an intelligence-driven, multiplatform
endpoint management solution with VMware Workspace ONE© UEM. Through a
combination of hands-on labs, simulations, and interactive lectures, you will
configure and manage the endpoint life cycle. After the course, you will have
the foundational knowledge necessary to implement Workspace ONE UEM
effectively.In addition, you learn how to apply the fundamental techniques for
integrating VMware Workspace ONE© Access? with Workspace ONE UEM to distribute
business-critical applications securely from any device and configure access
management controls. You will learn how Workspace ONE uses various
authentication methods and protocols to determine user access permissions and
enable single sign-on, and you will leave with an understanding of the
fundamental principles of identity and access management.Finally, you learn to
investigate, analyze, and determine issues that might occur with the different
components of Workspace ONE UEM. Troubleshooting is the backbone of service
maintenance and management. By understanding how to effectively troubleshoot
product issues, administrators can understand how product services communicate
and function, in turn optimizing service and software health management.
COURSE INTRODUCTION
* Introductions and course logistics
* Course objectives
* Online resources and references
PLATFORM ARCHITECTURE
* Summarize the features and functionality of Workspace ONE UEM
* Outline the benefits of leveraging Workspace ONE UEM
* Recognize the core and productivity components that make up the Workspace ONE
UEM platform
* Summarize high availability and disaster recovery for Workspace ONE Solution
ADMINISTRATION
* Navigate and customize the Workspace ONE UEM console
* Summarize the hierarchical management structure
* Explain the features and functions of Workspace ONE Hub Services
* Outline account options and permissions
ENTERPRISE INTEGRATIONS
* Outline the process and needs to integrate with directory services
* Explain certificate authentication and practical implementation with
Workspace ONE
* Explain the benefits of integrating an email SMTP service into the Workspace
ONE UEM console
* Describe VMware Dynamic Environment Manager? and its architecture
ONBOARDING
* Outline the prerequisite configurations in the Workspace ONE UEM environment
for onboarding devices for management
* Outline the steps for setting up autodiscovery in the Workspace ONE UEM
console
* Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app
* Summarize platform onboarding options
MANAGING ENDPOINTS
* Explain the differences between device and user profiles
* Describe policy management options for Windows and macOS
* Describe the functions and benefits of using compliance policies
* Explain the use cases for Freestyle Orchestrator
* Describe the capabilities that sensors and scripts enable
ALTERNATIVE MANAGEMENT METHODS
* Describe the function and benefits of device staging
* Configure product provisioning in the Workspace ONE UEM console
* Understand the benefits of deploying a VMware Workspace ONE© Launcher?
configuration to Android devices
* List the system and device requirements for Linux device management in
Workspace ONE UEM
APPLICATIONS
* Describe the features, benefits, and capabilities of application management
in Workspace ONE UEM
* Understand and configure deployment settings for public, internal, and paid
applications in the Workspace ONE UEM console
* Describe the benefits of using Apple Business Manager content integration
* Describe the benefits of using server-to-client software distribution
* List the functions and benefits of VMware Workspace ONE© SDK
DEVICE EMAIL
* List the email clients supported by Workspace ONE UEM
* Configure an Exchange Active Sync profile in the Workspace ONE UEM console
* Configure VMware Workspace ONE© Boxer settings
* Summarize the available email infrastructure integration models and describe
their workflows
* Configure email compliance policies and notifications services
CONTENT SHARING
* Describe the benefits of using Content Gateway and the Content Gateway
workflows
* Describe the benefits of integrating content repositories with Workspace ONE
UEM
* Configure a repository in the Workspace ONE UEM console
MAINTENANCE
* Manage endpoints from the Device List View and the Device Details View pages
* Analyze endpoint deployment and compliance data from the Monitor Overview
page
WORKSPACE ONE ACCESS
* Summarize the benefits of Workspace ONE Access
* Outline the core features and functions that Workspace ONE Access enables
* Navigate the Workspace ONE Access console
* Explain the functions of directory integration with Workspace ONE Access
* Explain the various types of authentication protocols enabled by Workspace
ONE Access
INTEGRATING WORKSPACE ONE UEM AND WORKSPACE ONE ACCESS
* Explain the rationale for integrating Workspace ONE UEM and Workspace ONE
Access
* Outline the process of connecting Workspace ONE UEM and Workspace ONE Access
* Explain the integrations workflow
* Summarize the key features of an integrated solution
PRODUCTIVITY INTEGRATIONS
* Identify the functions enabled by Unified Access Gateway
* Outline the purpose of the VMware AirWatch© Secure Email Gateway? edge
service
* Explain the features enabled by the VMware Workspace ONE© Tunnel? edge
service
* Summarize the capabilities enabled by the Content Gateway edge service
SAML 2.0 AUTHENTICATION
* Outline authentication methods supported by Workspace ONE Access
* Summarize the main properties of the SAML protocol
* Summarize the SAML authentication workflow
* Explain the application single sign-on authentication workflow with SAML
MOBILE SINGLE SIGN-ON
* Describe the concept of mobile single sign-on
* Outline mobile single sign-on workflows
INTELLIGENCE AND AUTOMATION
* Summarize the features of VMware Workspace ONE© Intelligence?
* Outline the benefits of using Workspace ONE Intelligence
FUNDAMENTALS OF TROUBLESHOOTING WORKSPACE ONE UEM
* Outline software troubleshooting logic and support methods
* Summarize the main process flows for the Workspace ONE UEM components
* Explain the importance of Workspace ONE UEM process flows for troubleshooting
* Identify different Workspace ONE UEM log files
WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING
* Outline the best practices for troubleshooting Workspace ONE UEM console
issues
* Identify common issues related to group management and assignment
* Outline common issues related to Workspace ONE UEM console roles and system
settings
* Understand how analytic events can be used to identity platform errors
* Summarize the steps for collecting and analyzing Workspace ONE UEM console
logs
INTEGRATION TROUBLESHOOTING
* Outline the common enterprise integrations in Workspace ONE UEM
* Outline common troubleshooting techniques for the VMware AirWatch© Cloud
Connector?
* Troubleshoot issues related to Directory Services integration
* Identify directory user and groups synchronization issues
* Troubleshoot issues related to certificate authority integration
* Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub
troubleshooting techniques
ENDPOINT TROUBLESHOOTING
* Compare the endpoint connection topologies in Workspace ONE UEM
* Outline useful tools and resources for endpoint troubleshooting
* Summarize the best practices for device enrollment troubleshooting
* Explain device connectivity troubleshooting techniques
* Understand how to identify and resolve profile-related issues
* Identify common compliance policy issues and potential root causes
APPLICATION TROUBLESHOOTING
* Explain the different scoping questions for troubleshooting applications
* Review application management configurations
* Summarize the general tools and resources for application troubleshooting
* Describe the general logic of troubleshooting public applications
* Understand internal application issues and potential causes
* Explain purchased application troubleshooting techniques
UNIFIED ACCESS GATEWAY AND EDGE SERVICES TROUBLESHOOTING
* Review Unified Access Gateway architecture and edge service workflows
* Understand Unified Access Gateway general configurations
* Explain how to utilize Unified Access Gateway related troubleshooting tools
and resources
* Identify