Medication Awareness
By Prima Cura Training
Medication Awareness training is essential in the Health and Social Care Sector. This course aims to provide learners with the knowledge required to support the use of medication in Health and Social Care settings. It provides information on the different types, classifications and forms of medication, as well as providing guidance on safe storage and disposal.
Recruitment and Selection Course
By Dickson Training Ltd
This course is aimed at management and those with responsibility for recruiting and selecting employees internally or externally for their organisation. Since the economic downturn, job seeker numbers have increased. This has resulted in additional costs for businesses as they have had to assess more and more candidates. A lot of businesses have responded by inputting additional layers in their recruitment and selection process. With rumoured costs of between £7,000 and £35,000 for employing staff depending on level, it's essential that this process is robust. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Recruitment and Selection course is comprised of eight modules, covering the following: Module One Impacting Legislation * What is discrimination and what impact does it have on employment? * The importance of a Contract of Employment * Understanding employee rights and Working Time Directive * Data Protection Module Two The Recruitment Process/Defining the Requirements * A generic overview of the recruitment process * Looking into key aspects on the recruitment process, including; * Job assessment * Job descriptions * Job profiling Module Three Advertising the Job * Using recruitment agencies and specialists * Designing the advertisement to attract the right candidates * Where to place the advertisement to get maximum results Module Four Responding to Applications and Shortlisting * Acknowledging applications and sending holding letters * Reading and matching CVs/letters/application forms to the job specification * Planning the interview schedule * Preparing and sending interviewee packs * Preparing and sending rejection letters Module Five Preparing to Interview * Organising the logistics behind an interview * Using tests and psychometrics to whittle down the candidates * Effectively preparing generic/first and second generation questions * Single interviews Vs. panel interviews Module Six The Interview * How to correctly greet candidates * Administrating tests and psychometrics * The successful use of questioning techniques * The role of active listening * Interpreting body language - theirs and yours * How to assess the candidate throughout the interview * How to properly close the interview Module Seven The Selection Decision * Making an objective selection * Following up on references and using these to make an informed decision * Presenting the job offer to the successful candidate * Sending rejection letters in a sensitive and tactful manner * How and when to provide constructive feedback Module Eight Theory Into Practice All participants will get a chance to practice what they have learned. They will plan and conduct an interview and receive constructive feedback. -------------------------------------------------------------------------------- COURSE OBJECTIVES By the end of the course participants will be able to: * State the key pieces of legislation impacting on the recruitment and selection * Prepare a relevant job and personnel specification for a vacancy * Design an effective job advertisement * Identify best practices and protocols in responding to, and short-listing, applicants * Prepare effectively for a recruitment interview * Carry out an objective and professional recruitment interview * Make an objective and balanced recruitment decision * Complete the recruitment process to best practice standards SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
Telephone Training - Live On-Site and Remote Training Sessions
By Telephone Trainers Ltd
Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. -------------------------------------------------------------------------------- FULL DAY EXAMPLE: 9:30 - 16:00 Day Structure 09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch 12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people -------------------------------------------------------------------------------- HALF DAY EXAMPLE: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. SUPER USERS AND TRAIN THE TRAINER SESSIONS Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.
Telephone Training - Avaya IP Office
By Telephone Trainers Ltd
* Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail * One X Communicator * One-X Mobile * IX Workplace Desktop and Mobile App * Web Conferencing Collaboration * System Administration Training up to Release 11 * Voicemail Pro Administration Training * ACCS Agent, Supervisor and Administration Training * XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting
Dementia Care Level 2
By Prima Cura Training
Learners develop an essential understanding of caring for people with dementia, and covers the benefits of positive communication, use of medication, and importance of highly individualised, person-centred care
Telephone Training - Avaya Aura/CM
By Telephone Trainers Ltd
* Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail * Workplace Attendant Console and One-X Attendant Console * One-X Portal and Video Soft phone / One X Communicator * One-X Mobile/ Preferred Mobile * IX Workplaces and Mobile App * Agent and CMS Supervisor * ASA – Avaya Site Administrator Tool * AACC Administrator, Supervisor and Agent
Value Stream Mapping Workshop
By Centre for Competitiveness
The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.
Baby & Child First Aid - Combined Learning
By Mini First Aid North Nottinghamshire, Grantham & Sleaford
The 3-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.
