19 Account Management courses delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for Sales Legal Marketing Business analysts Project managers AWS Academy students Other IT-related professionals Overview Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam. Prerequisites General IT technical knowledge, General IT business knowledge 1 - INTRODUCTION TO AMAZON WEB SERVICES * Summarize the benefits of AWS * Describe differences between on-demand delivery and cloud deployments * Summarize the pay-as-you-go pricing model 2 - COMPUTE IN THE CLOUD * Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level * Identify the different Amazon EC2 instance types * Differentiate between the various billing options for Amazon EC2 * Describe the benefits of Amazon EC2 Auto Scaling * Summarize the benefits of Elastic Load Balancing * Give an example of the uses for Elastic Load Balancing * Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS) * Summarize additional AWS compute options 3 - GLOBAL INFRASTRUCTURE AND RELIABILITY * Summarize the benefits of the AWS Global Infrastructure * Describe the basic concept of Availability Zones * Describe the benefits of Amazon CloudFront and Edge locations * Compare different methods for provisioning AWS services 4 - NETWORKING * Describe the basic concepts of networking * Describe the difference between public and private networking resources * Explain a virtual private gateway using a real life scenario * Explain a virtual private network (VPN) using a real life scenario * Describe the benefit of AWS Direct Connect * Describe the benefit of hybrid deployments * Describe the layers of security used in an IT strategy * Describe which services are used to interact with the AWS global network 5 - STORAGE AND DATABASES * Summarize the basic concept of storage and databases * Describe benefits of Amazon Elastic Block Store (Amazon EBS) * Describe benefits of Amazon Simple Storage Service (Amazon S3) * Describe the benefits of Amazon Elastic File System (Amazon EFS) * Summarize various storage solutions * Describe the benefits of Amazon Relational Database Service (Amazon RDS) * Describe the benefits of Amazon DynamoDB * Summarize various database services 6 - SECURITY * Explain the benefits of the shared responsibility model * Describe multi-factor authentication (MFA) * Differentiate between the AWS Identity and Access Management (IAM) security levels * Describe security policies at a basic level * Explain the benefits of AWS Organizations * Summarize the benefits of compliance with AWS * Explain primary AWS security services at a basic level 7 - MONITORING AND ANALYTICS * Summarize approaches to monitoring your AWS environment * Describe the benefits of Amazon CloudWatch * Describe the benefits of AWS CloudTrail * Describe the benefits of AWS Trusted Advisor 8 - PRICING AND SUPPORT * Understand AWS pricing and support models * Describe the AWS Free Tier * Describe key benefits of AWS Organizations and consolidated billing * Explain the benefits of AWS Budgets * Explain the benefits of AWS Cost Explorer * Explain the primary benefits of the AWS Pricing Calculator * Distinguish between the various AWS Support Plans * Describe the benefits of AWS Marketplace 9 - MIGRATION AND INNOVATION * Understand migration and innovation in the AWS Cloud * Summarize the AWS Cloud Adoption Framework (AWS CAF) * Summarize six key factors of a cloud migration strategy * Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile * Summarize the broad scope of innovative solutions that AWS offers * Summarize the five pillars of the AWS Well-Architected Framewor 10 - AWS CERTIFIED CLOUD PRACTITIONER BASICS * Determine resources for preparing for the AWS Certified Cloud Practitioner examination * Describe benefits of becoming AWS Certified

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: * Learn how to plan growth and increase revenue from existing accounts * Develop skills to build and develop essential relationships to increase value and visibility * Learn how best to create loyalty and customer satisfaction * Identify how to set account targets and development plan for building contacts and cross-selling * Develop persuasion and influencing skills to better define needs and develop opportunities * Learn how to add value at all stages; plus gaining competitive advantage * Develop an up-selling, cross-selling strategy 1 PERFORMANCE METRICS FOR ACCOUNT MANAGEMENT * Introduction to the PROFIT account management model * Using practical tools to measure account performance and success * Planning your account strategy - red flags and green lights 2 RELATIONSHIPS FOR ACCOUNT MANAGEMENT * How to build and manage key relationships * Producing a 'relationship matrix' * Developing a coach or advocate 3 SETTING OBJECTIVES FOR YOUR ACCOUNT * Developing an upselling cross-selling strategy * Setting jointly agreed goals, objectives and business plans * Planning session 4 FEEDBACK AND RETENTION - BUILDING LOYAL AND SATISFIED CUSTOMERS * How to monitor and track your customer's satisfaction * Building a personalised satisfaction matrix * Customer service review meetings 5 INFLUENCE * Getting your message and strategy across to C-level contacts * Being able to better develop a business partnership within an accountes 6 TEAMWORK AND TIME MANAGEMENT * Working with others to achieve your account goals * Managing and working with a virtual team * Managing your time and accounts effectively 7 GAINING COMMITMENT AND CLOSING THE SALE * Knowing when to close for commitment * How to ask for commitment professionally and effectively * Key negotiation skills around the closing process - getting to 'yes' * Checklist of closing and negotiation skills * Practice session

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: * Assess the sales profitability and potential of existing key accounts * Prioritise where time and energy is directed for maximum profitability * Understand the key players in the decision making unit * Create a strategic plan for the development of each client target * Develop proactive sales consultancy skills * Learn advanced communication and influencing techniques 1 WHAT MAKES AN EFFECTIVE ACCOUNT MANAGER? * The difference between order taking and account management * How do you define a key account in your business? * Why should existing customers remain with your company? * How do you compare to the competition? 2 HOW DO I PRIORITISE MY ACCOUNT MANAGEMENT ACTIVITY? * Use practical tools to help you assess revenue potential * Analyse the investment required versus the return on your time * Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats * Appreciate how this knowledge will improve your sales development 3 PLANNING STRATEGIES FOR EACH ACCOUNT * Create a list of priority accounts and activities * Learn how to develop a long-term and sustainable relationship * Discover how they make their purchasing decisions * Research the make-up of the Decision Making Unit for each client 4 LEARNING AND UTILISING THE SIX PRINCIPLES OF INFLUENCE * Learn the secrets these principles offer sales people * Discover how these principles will work for you * Create an influencing strategy for influencers within the client * Learn new habits of influence 5 PROACTIVE SALES SKILLS * Plan proactive sales meetings for key accounts * Set primary and secondary objectives for every touch point with the customer * Structure sales meetings for maximum effectiveness * Help the customer commit and achieve their objectives 6 PUTTING IT INTO PRACTICE * Discuss real scenarios to plan for putting these skills into practice * Share common issues with fellow sales people * Create a personal development plan

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: * Discover opportunities - through a deeper understanding of the customer's business * Develop partnership - through a better 'value proposition' for the customer * Increase repeat business - based on higher customer satisfaction * Improve synergy - by getting everyone to 'sing from the same hymn sheet' * Develop a collaborative account plan - validated by the customer and their own management * Secure resources - management will align resources to execute soundly based account plans * Win an increased share of 'customer wallet' - through systematic account development 1 THE SIX PRINCIPLES OF STRATEGIC ACCOUNT DEVELOPMENT * Introduction to the PROFIT account development model: * - Performance * - Relationships * - Objectives and goals * - Feedback * - Integration * - Teamwork * Practical account development strategies: overview and case studies 2 PERFORMANCE * Use practical tools to help you manage and measure account performance and success * Design and build a monthly account dashboard for all sizes of account * Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools * Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 RELATIONSHIPS * How to build and manage key relationships within an account * Qualifying and managing key influencers accurately * Producing a 'relationship matrix' for each account quickly and easily * Approaching and developing new contacts strategically * Tools and techniques for successful tracking of contacts and call-backs * Developing a coach or advocate in every customer organisation pro-actively 4 OBJECTIVES AND GOALS * Where are you now? - how to establish your competitive position within an account * Know how to set, monitor and track key objectives for accounts over the short, medium and long term * Selling against the competition - developing both long- and short-term sales strategies 5 FEEDBACK - BUILDING LOYAL AND SATISFIED CUSTOMERS * The correct way to manage customer expectations and create listening loops within an account * How to monitor and track your customer's perception and satisfaction with your organisation * Building a personalised satisfaction matrix for each account * Customer review meetings - best practice in building loyalty by regular joint planning events * Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 INTEGRATION * How to integrate your products or solutions with the customer's business needs and processes * Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor * Developing a loyalty strategy for key accounts or groups of smaller accounts * Getting your message and strategy across to C-level contacts 7 TEAMWORK * Working with others to achieve your account goals * Gaining internal commitment from your organisation * Managing and working with a virtual team * Creating cross-departmental communication loops 8 PUTTING IT ALL TOGETHER * Personal account reviews * Personal learning summary and action plans

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals who wish to develop cloud computing skills to enable them to move IT workloads to the cloud and integrate products and services from different providers and industries. Their focus is to ensure that cloud deployments are secure, that automation and orchestration are used effectively to bring business value from the cloud, and that costs are controlled through effective management of cloud vendors. This course is also designed for students who are preparing to take the CompTIA Cloud+ certification exam CV0-003, or who plan to use Cloud+ as the foundation for more advanced cloud certifications or career roles. Overview In this course, you will deploy, test, secure, manage, optimize, and troubleshoot a cloud solution. You will: - Prepare to deploy cloud solutions - Deploy a pilot project - Test a pilot project deployment - Design a secure network for cloud deployment - Determine CPU and memory sizing for cloud deployments - Determine storage requirements for cloud deployments - Plan Identity and Access Management for cloud deployments - Analyze workload characteristics to ensure successful migration to the cloud - Secure systems to meet access requirements - Maintain cloud systems - Implement backup, restore, and business continuity measures - Analyze cloud systems for required performance - Analyze cloud systems for anomalies and growth forecasting - Troubleshoot deployment, capacity, automation, and orchestration issues - Troubleshoot connectivity issues - Troubleshoot security issues In this course, you will learn how to implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions. 1 - PREPARING TO DEPLOY CLOUD SOLUTIONS * Describe Interaction of Cloud Components and Services * Describe Interaction of Non-cloud Components and Services * Evaluate Existing Components and Services for Cloud Deployment * Evaluate Automation and Orchestration Options * Prepare for Cloud Deployment 2 - DEPLOYING A PILOT PROJECT * Manage Change in a Pilot Project * Execute Cloud Deployment Workflow * Complete Post-Deployment Configuration 3 - TESTING PILOT PROJECT DEPLOYMENTS * Identify Cloud Service Components for Testing * Test for High Availability and Accessibility * Perform Deployment Load Testing * Analyze Test Results 4 - DESIGNING A SECURE AND COMPLIANT CLOUD INFRASTRUCTURE * Design Cloud Infrastructure for Security * Determine Organizational Compliance Needs 5 - DESIGNING AND IMPLEMENTING A SECURE CLOUD ENVIRONMENT * Design Virtual Network for Cloud Deployment * Determine Network Access Requirements * Secure Networks for Cloud Interaction * Manage Cloud Component Security * Implement Security Technologies 6 - PLANNING IDENTITY AND ACCESS MANAGEMENT FOR CLOUD DEPLOYMENTS * Determine Identity Management and Authentication Technologies * Plan Account Management Policies for the Network and Systems * Control Access to Cloud Objects * Provision Accounts 7 - DETERMINING CPU AND MEMORY SIZING FOR CLOUD DEPLOYMENTS * Determine CPU Size for Cloud Deployment * Determine Memory Size for Cloud Deployment 8 - DETERMINING STORAGE REQUIREMENTS FOR CLOUD DEPLOYMENTS * Determine Storage Technology Requirements * Select Storage Options for Deployment * Determine Storage Access and Provisioning Requirements * Determine Storage Security Options 9 - ANALYZING WORKLOAD CHARACTERISTICS TO ENSURE SUCCESSFUL MIGRATION * Determine the Type of Cloud Deployment to Perform * Manage Virtual Machine and Container Migration * Manage Network, Storage, and Data Migration 10 - MAINTAINING CLOUD SYSTEMS * Patch Cloud Systems * Design and Implement Automation and Orchestration for Maintenance 11 - IMPLEMENTING BACKUP, RESTORE, DISASTER RECOVERY, AND BUSINESS CONTINUITY MEASURES * Back Up and Restore Cloud Data * Implement Disaster Recovery Plans * Implement Business Continuity Plans 12 - ANALYZING CLOUD SYSTEMS FOR PERFORMANCE * Monitor Cloud Systems to Measure Performance * Optimize Cloud Systems to Meet Performance Criteria 13 - ANALYZING CLOUD SYSTEMS FOR ANOMALIES AND GROWTH FORECASTING * Monitor for Anomalies and Resource Needs * Plan for Capacity * Create Reports on Cloud System Metrics 14 - TROUBLESHOOTING DEPLOYMENT, CAPACITY, AUTOMATION, AND ORCHESTRATION ISSUES * Troubleshoot Deployment Issues * Troubleshoot Capacity Issues * Troubleshoot Automation and Orchestration Issues 15 - TROUBLESHOOTING CONNECTIVITY ISSUES * Identify Connectivity Issues * Troubleshoot Connectivity Issues 16 - TROUBLESHOOTING SECURITY ISSUES * Troubleshoot Identity and Access Issues * Troubleshoot Attacks * Troubleshoot Other Security Issues ADDITIONAL COURSE DETAILS: Nexus Humans CompTIA Cloud Plus Certification (Exam CV0-003) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Cloud Plus Certification (Exam CV0-003) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for security engineers, security architects, and information security professionals. Overview Identify security benefits and responsibilities of using the AWS Cloud Build secure application infrastructures Protect applications and data from common security threats Perform and automate security checks Configure authentication and permissions for applications and resources Monitor AWS resources and respond to incidents Capture and process logs Create and configure automated and repeatable deployments with tools such as AMIs and AWS CloudFormation This course demonstrates how to efficiently use AWS security services to stay secure in the AWS Cloud. The course focuses on the security practices that AWS recommends for enhancing the security of your data and systems in the cloud. The course highlights the security features of AWS key services including compute, storage, networking, and database services. You will also learn how to leverage AWS services and tools for automation, continuous monitoring and logging, and responding to security incidents. Prerequisites We recommend that attendees of this course have: * Working knowledge of IT security practices and infrastructure concepts * Familiarity with cloud computing concepts * Completed AWS Security Essentials and Architecting on AWS courses 1 - SECURITY ON AWS * Security in the AWS cloud * AWS Shared Responsibility Model * Incident response overview * DevOps with Security Engineering 2 - IDENTIFYING ENTRY POINTS ON AWS * Identify the different ways to access the AWS platform * Understanding IAM policies * IAM Permissions Boundary * IAM Access Analyzer * Multi-factor authentication * AWS CloudTrail 3 - SECURITY CONSIDERATIONS: WEB APPLICATION ENVIRONMENTS * Threats in a three-tier architecture * Common threats: user access * Common threats: data access * AWS Trusted Advisor 4 - APPLICATION SECURITY * Amazon Machine Images * Amazon Inspector * AWS Systems Manager 5 - DATA SECURITY * Data protection strategies * Encryption on AWS * Protecting data at rest with Amazon S3, Amazon RDS, Amazon DynamoDB * Protecting archived data with Amazon S3 Glacier * Amazon S3 Access Analyzer * Amazon S3 Access Points 6 - SECURING NETWORK COMMUNICATIONS * Amazon VPC security considerations * Amazon VPC Traffic Mirroring * Responding to compromised instances * Elastic Load Balancing * AWS Certificate Manager 7 - MONITORING AND COLLECTING LOGS ON AWS * Amazon CloudWatch and CloudWatch Logs * AWS Config * Amazon Macie * Amazon VPC Flow Logs * Amazon S3 Server Access Logs * ELB Access Logs 8 - PROCESSING LOGS ON AWS * Amazon Kinesis * Amazon Athena 9 - SECURITY CONSIDERATIONS: HYBRID ENVIRONMENTS * AWS Site-to-Site and Client VPN connections * AWS Direct Connect * AWS Transit Gateway 10 - OUT-OF-REGION PROTECTION * Amazon Route 53 * AWS WAF * Amazon CloudFront * AWS Shield * AWS Firewall Manager * DDoS mitigation on AWS 11 - SECURITY CONSIDERATIONS: SERVERLESS ENVIRONMENTS * Amazon Cognito * Amazon API Gateway * AWS Lambda 12 - THREAT DETECTION AND INVESTIGATION * Amazon GuardDuty * AWS Security Hub * Amazon Detective 13 - SECRETS MANAGEMENT ON AWS * AWS KMS * AWS CloudHSM * AWS Secrets Manager 14 - AUTOMATION AND SECURITY BY DESIGN * AWS CloudFormation * AWS Service Catalog 15 - ACCOUNT MANAGEMENT AND PROVISIONING ON AWS * AWS Organizations * AWS Control Tower * AWS SSO * AWS Directory Service

Duration 1 Days 6 CPD hours This course is intended for The intended audience for this course would be those who have been using Office 365 for some time and are now looking at optimizing their existing business processes and designing new ones. Overview #NAME? This course delivers an instructor-led product showcase for Microsoft Power Automate from start to finish in an engaging and practical way. Power Automate is a diverse product, turning business processes into automated, consistent and visual workPower Automates. Power Automate is designed to interweave the various products in Office 365 as well as connect to other on-premises and web-based solutions. This course will give you the confidence to select the right actions and workPower Automate logic for your business workPower Automates. 1 - AN INTRODUCTION TO POWER AUTOMATE * What is Microsoft Power Automate? * The benefits of automation * How to get to Power Automate * Lab 1: Setup your tenant * Setup Office 365 * Download Course Files * Customise your App Launcher * Create accounts for colleagues * After completing this module, students will be able to: * Know what Microsoft Power Automate is * The Benefits of using Power Automate to automate processes * How to access a Power Automate 2 - GETTING STARTED WITH POWER AUTOMATE * Using Power Automate templates * Navigating in Power Automate * Editing a Power Automate * Publish and trigger a Power Automate * Turn off or delete a Power Automate * Lab 1: Building processes in Office 365 * Create a Team with a channel * Build an absence business process * Testing the absence process * Optional: Create Feedback Form * Optional: Power Automate to Notify of Bad Ratings * Optional: Test your Form and Power Automate * After completing this module, students will be able to: * How to use Power Automate tempaltes * How to navigate around Power Automate * How to edit Power Automates * How to publish and trigger Power Automates * How to turn off or delete Power Automates 3 - POWER AUTOMATE LOGIC * Adding conditions * Designing switches * Using apply to each * Configuring do until logic * Adding a scope * Lab 1: Scheduling documentation reviews * Setup a policy library in SharePoint * Design a policy review schedule * Testing the policy review process * Optional: Notify if a file nears review * After completing this module, students will be able to: * How to add condtions in a Power Automate * How to design switches for a Power Automate * How to use apply to each * How to configure do until logic * How to add a scope 4 - INTEGRATION * Standard and premium connectors * Connecting to web services * Using Power Automate with on-premises data * Lab 1: Using Power Automate and SQL to Review Sales * Create a new orders list * Designing the price check process * Testing the price check process * Optional: Update with managers * After completing this module, students will be able to: * How to use Standard and Premium connectors * How to connect to web services * How to using Power Automate with on-premises data 5 - THE MOBILE APP * Downloading the mobile app * Signing in and account management * Building and managing Power Automates * Creating buttons * Feeds and approvals * Lab 1: Optional: Using the Power Automate mobile app * Setting up the Power Automate mobile app * Create a new Power Automate in the mobile app * Using Power Automate buttons in the app * Uninstall the Power Automate mobile app * After completing this module, students will be able to: * How to download the mobile app * How to sign into the mobile app * How to build and manage Power Automates in the mobile app * How to create buttons in the mobile app * How to feed and use approvals in the mobile app 6 - ADMINISTRATION AND MAINTENANCE * Maintaining a Power Automate * View history and analytics * Sharing a Power Automate * Export and import Power Automates * Office 365 administration for Power Automate * Environments * Data policies * Data integration * Lab 1: Maintaining your Power Automates * Share a Power Automate with a colleague * Disabling an active Power Automate * Deleting a Power Automate * After completing this module, students will be able to: * How to maintain a Power Automate * How to view history and analytics for a Power Automate * How to share a Power Automate * How to export and import Power Automates * How to administrate a Power Automate in Office 365 * How to use data policies in a Power Automate * How to use data integration in a Power Automate

Duration 3 Days 18 CPD hours This course is intended for This course is intended for Solution Architects Overview At the end of this course, you will be able to: Apply the AWS Well-Architected Framework Manage multiple AWS accounts for your organization Connect an on-premises datacenter to AWS cloud Move large data from an on-premises datacenter to AWS Design large datastores for AWS cloud Understand different architectural designs for scalability Protect your infrastructure from DDoS attack Secure your data on AWS with encryption Enhance the performance of your solutions Select the most appropriate AWS deployment mechanism Building on concepts introduced in Architecting on AWS, Advanced Architecting on AWS is intended for individuals who are experienced with designing scalable and elastic applications on the AWS platform. Building on concepts introduced in Architecting on AWS, this course covers how to build complex solutions which incorporate data services, governance, and security on AWS. This course introduces specialized AWS services, including AWS Direct Connect and AWS Storage Gateway to support Hybrid architecture. It also covers designing best practices for building scalable, elastic, secure, and highly available applications on AWS. MODULE 1: AWS ACCOUNT MANAGEMENT * Multiple accounts * Multi-account patterns * License management * Manage security and costs with multiple accounts * AWS Organizations * AWS Directory Service * Hands-on lab: Multi-VPC connectivity using a VPN MODULE 2: ADVANCED NETWORK ARCHITECTURES * Improve VPC network connections * Enhance performance for HPC workloads * VPN connections over AWS * AWS Direct Connect * AWS Transit Gateway * Amazon Route 53 * Exercise: Design a hybrid architecture MODULE 3: DEPLOYMENT MANAGEMENT ON AWS * Application lifecycle management * Application deployment using containers * AWS Elastic Beanstalk * AWS OpsWorks * AWS CloudFormation MODULE 4: DATA * Optimize Amazon S3 storage * Amazon ElastiCache * AWS Snowball * AWS Storage Gateway * AWS DataSync * Backup and archival considerations * Database migration * Designing for big data with Amazon DynamoDB * Hands-on lab: Build a failover solution with Amazon Route 53 and Amazon RDS MODULE 5: DESIGNING FOR LARGE SCALE APPLICATIONS * AWS Auto Scaling * Migrating over-provisioned resources * Blue-green deployments on AWS * Hands-on lab: Blue-green deployment with AWS MODULE 6: BUILDING RESILIENT ARCHITECTURES * DDoS attack overview * AWS Shield * AWS WAF * Amazon GuardDuty * High availability using Microsoft SQL Server and Microsoft SharePoint on AWS * High availability using MongoDB on Amazon EC2 * AWS Global Accelerator * Hands-on lab: CloudFront content delivery and automating AWS WAF rules MODULE 7: ENCRYPTION AND DATA SECURITY * Encryption primer * DIY key management in AWS * AWS Marketplace for encryption products * AWS Key Management Service (AWS KMS) * Cloud Hardware Security Module (HSM) * Comparison of key management options * Hands-on lab: AWS KMS with envelope encryption

INTEGRATING LINUX AND MICROSOFT COURSE DESCRIPTION This course is designed for the enterprise-level Linux professional and represents the highest level of professional, distribution-neutral Linux certification within the industry. LPIC-3 300 covers administering Linux enterprise-wide with an emphasis on mixed environments. WHAT WILL YOU LEARN * Configure and troubleshoot OpenLDAP. * Use OpenLDAP as an authentication backend. * Manage software packages. * Use Samba - Share configuration - User and group management - Domain integration - Name services - with Linux and Windows clients INTEGRATING LINUX AND MICROSOFT COURSE DETAILS * Who will benefit: Enterprise-level Linux professionals. * Prerequisites: Delegates must have an active LPIC-2 certification to receive LPIC-3 certification, but the LPIC-2 and LPIC-3 exams may be taken in any order. * Duration 5 days INTEGRATING UNIX AND MICROSOFT COURSE CONTENTS * OPENLDAP CONFIGURATION * OpenLDAP replication Replication concepts, OpenLDAP replication, replication log files, replica hubs, LDAP referrals, LDAP sync replication. * Securing the Directory Securing the directory with SSL and TLS, Firewall considerations, Unauthenticated access methods, User/password authentication methods, Maintanence of SASL user DB, certificates. * OpenLDAP Server Performance Tuning Measure OpenLDAP performance, Tune software configuration to increase performance, indexes. * OPENLDAP AS AN AUTHENTICATION BACKEND LDAP * Integration with PAM and NSS Configure PAM to use LDAP for authentication, NSS to retrieve information from LDAP and PAM modules in UNIX. * Integrating LDAP with Active Directory and Kerberos Kerberos integration with LDAP, Cross platform authentication, Single sign-on concepts, Integration and compatibility limitations between OpenLDAP and Active Directory. * SAMBA BASICS * Samba Concepts and Architecture Samba daemons and components, key issues regarding heterogeneous network, Identify key TCP/UDP ports used with SMB/CIFS, Knowledge of Samba3 and Samba4 differences. * Configure Samba Samba server configuration file structure, variables and configuration parameters, Troubleshoot and debug configuration problems. * Regular Samba Maintenance Monitor and interact with running Samba daemons, Perform regular backups of Samba configuration and state data. * Troubleshooting Samba Samba logging, Backup TDB files, Restore TDB files, Identify TDB file corruption, Edit / list TDB file content. * Internationalization Internationalization character codes and code pages, differences in the name space between Windows and Linux/Unix with respect to share, names, user/group/computer naming in a non-English environment. * SAMBA SHARE CONFIGURATION * Linux File System and Share/Service Permissions File / directory permission control, Samba interaction with Linux file system permissions and ACLs, Use Samba VFS to store Windows ACLs. * Print Services Printer sharing, integration between Samba and CUPS, Manage Windows print drivers and configure downloading of print drivers, security concerns with printer sharing. * SAMBA USER AND GROUP MANAGEMENT * Managing User Accounts and Groups User and group accounts, mappings, user account management tools, smbpasswd, file/directory ownership of objects. * Authentication, Authorization and Winbind Local password database, password synchronization, passdb backends, Convert between passdb backends, Integrate Samba with LDAP, Winbind service, PAM and NSS. * SAMBA DOMAIN INTEGRATION * Samba as a PDC and BDC Domain membership and trust relationships, Create and maintain a PDC and BDC with Samba3/4, Add computers to an existing domain, logon scripts, roaming profiles, system policies. * Samba4 as an AD compatible Domain Samba 4 as an AD DC, smbclient, how Samba integrates with AD services: DNS, Kerberos, NTP, LDAP. * Configure Samba as a Domain Member Server Joining Samba to NT4 and AD domains, obtain a TGT from a KDC. * SAMBA NAME SERVICES * NetBIOS and WINS WINS concepts, NetBIOS concepts, local master browser, domain master browser, Samba as a WINS server, name resolution, WINS replication, NetBIOS browsing and browser elections, NETBIOS name types. * Active Directory Name Resolution DNS for Samba4 as an AD Domain Controller, DNS forwarding with the internal DNS server of Samba4. * WORKING WITH LINUX AND WINDOWS CLIENTS * CIFS Integration SMB/CIFS concepts, remote CIFS shares from a Linux client, securely storing CIFS credentials, features and benefits of CIFS, permissions and file ownership of remote CIFS shares. * Working with Windows Clients browse lists and SMB clients from Windows, Share file/print resources from Windows, the smbclient program, the Windows net utility.

INTEGRATING UNIX AND MICROSOFT COURSE DESCRIPTION This course is designed for the enterprise-level UNIX professional and represents the highest level of professional, distribution-neutral UNIX certification within the industry. It covers administering UNIX enterprise-wide with an emphasis on mixed environments. WHAT WILL YOU LEARN * Configure and troubleshoot OpenLDAP. * Use OpenLDAP as an authentication backend. * Manage software packages. * Use Samba - Share configuration - User and group management - Domain integration - Name services - with Linux and Windows clients INTEGRATING UNIX AND MICROSOFT COURSE DETAILS * Who will benefit: Enterprise-level UNIX professionals. * Prerequisites: UNIX network administration. * Duration 5 days INTEGRATING UNIX AND MICROSOFT COURSE CONTENTS * OPENLDAP CONFIGURATION * OpenLDAP replication Replication concepts, OpenLDAP replication, replication log files, replica hubs, LDAP referrals, LDAP sync replication. * Securing the Directory Securing the directory with SSL and TLS, Firewall considerations, Unauthenticated access methods, User/password authentication methods, Maintanence of SASL user DB, certificates. * OpenLDAP Server Performance Tuning Measure OpenLDAP performance, Tune software configuration to increase performance, indexes. * OPENLDAP AS AN AUTHENTICATION BACKEND LDAP * Integration with PAM and NSS Configure PAM to use LDAP for authentication, NSS to retrieve information from LDAP and PAM modules in UNIX. * Integrating LDAP with Active Directory and Kerberos Kerberos integration with LDAP, Cross platform authentication, Single sign-on concepts, Integration and compatibility limitations between OpenLDAP and Active Directory. * SAMBA BASICS * Samba Concepts and Architecture Samba daemons and components, key issues regarding heterogeneous network, Identify key TCP/UDP ports used with SMB/CIFS, Knowledge of Samba3 and Samba4 differences. * Configure Samba Samba server configuration file structure, variables and configuration parameters, Troubleshoot and debug configuration problems. * Regular Samba Maintenance Monitor and interact with running Samba daemons, Perform regular backups of Samba configuration and state data. * Troubleshooting Samba Samba logging, Backup TDB files, Restore TDB files, Identify TDB file corruption, Edit / list TDB file content. * Internationalization Internationalization character codes and code pages, differences in the name space between Windows and Linux/Unix with respect to share, names, user/group/computer naming in a non-English environment. * SAMBA SHARE CONFIGURATION * Linux File System and Share/Service Permissions File / directory permission control, Samba interaction with Linux file system permissions and ACLs, Use Samba VFS to store Windows ACLs. * Print Services Printer sharing, integration between Samba and CUPS, Manage Windows print drivers and configure downloading of print drivers, security concerns with printer sharing. * SAMBA USER AND GROUP MANAGEMENT * Managing User Accounts and Groups User and group accounts, mappings, user account management tools, smbpasswd, file/directory ownership of objects. * Authentication, Authorization and Winbind Local password database, password synchronization, passdb backends, Convert between passdb backends, Integrate Samba with LDAP, Winbind service, PAM and NSS. * SAMBA DOMAIN INTEGRATION * Samba as a PDC and BDC Domain membership and trust relationships, Create and maintain a PDC and BDC with Samba3/4, Add computers to an existing domain, logon scripts, roaming profiles, system policies. * Samba4 as an AD compatible Domain Samba 4 as an AD DC, smbclient, how Samba integrates with AD services: DNS, Kerberos, NTP, LDAP. * Configure Samba as a Domain Member Server Joining Samba to NT4 and AD domains, obtain a TGT from a KDC. * SAMBA NAME SERVICES * NetBIOS and WINS WINS concepts, NetBIOS concepts, local master browser, domain master browser, Samba as a WINS server, name resolution, WINS replication, NetBIOS browsing and browser elections, NETBIOS name types. * Active Directory Name Resolution DNS for Samba4 as an AD Domain Controller, DNS forwarding with the internal DNS server of Samba4. * WORKING WITH LINUX AND WINDOWS CLIENTS * CIFS Integration SMB/CIFS concepts, remote CIFS shares from a Linux client, securely storing CIFS credentials, features and benefits of CIFS, permissions and file ownership of remote CIFS shares. * Working with Windows Clients browse lists and SMB clients from Windows, Share file/print resources from Windows, the smbclient program, the Windows net utility.