68 Accessibility courses delivered Live Online

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Duration 1 Days 6 CPD hours This course is intended for The target students for this course are office professionals with a foundational understanding of Adobe Acrobat Pro DC who want to use the advanced productivity features and the creative features of Acrobat Pro DC. Overview In this course you will create and manage PDF documents. Students will: Customize the Acrobat Pro DC workspace. Create PDFs from technical documents. Enhance PDF documents. Create interactive PDF forms. Finalize PDF files for commercial printing. In this course, students will learn to use advanced document tools and modify document properties, compare documents, enhance scans, as well as enhance documents by adding rich media such as sound, video, and interactive buttons. Students will learn to use the measurement tool, the distance tool, the perimeter tool and the area tool. Students will create interactive forms from a Word document or InDesign document, add form elements, add check boxes and radio buttons, and distribute forms for feedback. Students will understand the importance of accessibility and test for accessibility. Finally, students will understand signatures, create signatures, and add signatures to a document. 1 - INTRODUCTION * Introduction 2 - ADVANCED DOCUMENT TOOLS * Using Document Properties * Comparing Documents * Enhancing Scans 3 - ADDING RICH MEDIA * Adding Sound * Adding Video * Adding Buttons 4 - USING THE MEASUREMENT TOOLS * Understanding the Measurement Tool * Using the Distance Tools * Using the Perimeter Tool * Using the Area Tool 5 - CREATING FORMS * Creating a Form from a Word Document * Creating a Form from InDesign * Adding Form Elements * Adding Check Boxes and Radio Buttons * Distributing Forms 6 - UNDERSTANDING ACCESSIBILITY * What is Accessibility? * Running an Accessibility Test 7 - CREATING SIGNATURES AND CERTIFICATES * What is a Digital Signature? * Creating a Digital Signature * Adding a Signature to a Document 8 - CONCLUSION * Course Recap ADDITIONAL COURSE DETAILS: Nexus Humans Adobe Acrobat Pro DC - Advanced training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Adobe Acrobat Pro DC - Advanced course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The course covers research design principles and all main quantitative evaluation methods: randomised experiments, instrumental variables, sharp and fuzzy regression discontinuity designs, regression methods, matching methods and longitudinal methods (before-after, difference-in-differences and synthetic controls).

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals who wish to develop cloud computing skills to enable them to move IT workloads to the cloud and integrate products and services from different providers and industries. Their focus is to ensure that cloud deployments are secure, that automation and orchestration are used effectively to bring business value from the cloud, and that costs are controlled through effective management of cloud vendors. This course is also designed for students who are preparing to take the CompTIA Cloud+ certification exam CV0-003, or who plan to use Cloud+ as the foundation for more advanced cloud certifications or career roles. Overview In this course, you will deploy, test, secure, manage, optimize, and troubleshoot a cloud solution. You will: - Prepare to deploy cloud solutions - Deploy a pilot project - Test a pilot project deployment - Design a secure network for cloud deployment - Determine CPU and memory sizing for cloud deployments - Determine storage requirements for cloud deployments - Plan Identity and Access Management for cloud deployments - Analyze workload characteristics to ensure successful migration to the cloud - Secure systems to meet access requirements - Maintain cloud systems - Implement backup, restore, and business continuity measures - Analyze cloud systems for required performance - Analyze cloud systems for anomalies and growth forecasting - Troubleshoot deployment, capacity, automation, and orchestration issues - Troubleshoot connectivity issues - Troubleshoot security issues In this course, you will learn how to implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions. 1 - PREPARING TO DEPLOY CLOUD SOLUTIONS * Describe Interaction of Cloud Components and Services * Describe Interaction of Non-cloud Components and Services * Evaluate Existing Components and Services for Cloud Deployment * Evaluate Automation and Orchestration Options * Prepare for Cloud Deployment 2 - DEPLOYING A PILOT PROJECT * Manage Change in a Pilot Project * Execute Cloud Deployment Workflow * Complete Post-Deployment Configuration 3 - TESTING PILOT PROJECT DEPLOYMENTS * Identify Cloud Service Components for Testing * Test for High Availability and Accessibility * Perform Deployment Load Testing * Analyze Test Results 4 - DESIGNING A SECURE AND COMPLIANT CLOUD INFRASTRUCTURE * Design Cloud Infrastructure for Security * Determine Organizational Compliance Needs 5 - DESIGNING AND IMPLEMENTING A SECURE CLOUD ENVIRONMENT * Design Virtual Network for Cloud Deployment * Determine Network Access Requirements * Secure Networks for Cloud Interaction * Manage Cloud Component Security * Implement Security Technologies 6 - PLANNING IDENTITY AND ACCESS MANAGEMENT FOR CLOUD DEPLOYMENTS * Determine Identity Management and Authentication Technologies * Plan Account Management Policies for the Network and Systems * Control Access to Cloud Objects * Provision Accounts 7 - DETERMINING CPU AND MEMORY SIZING FOR CLOUD DEPLOYMENTS * Determine CPU Size for Cloud Deployment * Determine Memory Size for Cloud Deployment 8 - DETERMINING STORAGE REQUIREMENTS FOR CLOUD DEPLOYMENTS * Determine Storage Technology Requirements * Select Storage Options for Deployment * Determine Storage Access and Provisioning Requirements * Determine Storage Security Options 9 - ANALYZING WORKLOAD CHARACTERISTICS TO ENSURE SUCCESSFUL MIGRATION * Determine the Type of Cloud Deployment to Perform * Manage Virtual Machine and Container Migration * Manage Network, Storage, and Data Migration 10 - MAINTAINING CLOUD SYSTEMS * Patch Cloud Systems * Design and Implement Automation and Orchestration for Maintenance 11 - IMPLEMENTING BACKUP, RESTORE, DISASTER RECOVERY, AND BUSINESS CONTINUITY MEASURES * Back Up and Restore Cloud Data * Implement Disaster Recovery Plans * Implement Business Continuity Plans 12 - ANALYZING CLOUD SYSTEMS FOR PERFORMANCE * Monitor Cloud Systems to Measure Performance * Optimize Cloud Systems to Meet Performance Criteria 13 - ANALYZING CLOUD SYSTEMS FOR ANOMALIES AND GROWTH FORECASTING * Monitor for Anomalies and Resource Needs * Plan for Capacity * Create Reports on Cloud System Metrics 14 - TROUBLESHOOTING DEPLOYMENT, CAPACITY, AUTOMATION, AND ORCHESTRATION ISSUES * Troubleshoot Deployment Issues * Troubleshoot Capacity Issues * Troubleshoot Automation and Orchestration Issues 15 - TROUBLESHOOTING CONNECTIVITY ISSUES * Identify Connectivity Issues * Troubleshoot Connectivity Issues 16 - TROUBLESHOOTING SECURITY ISSUES * Troubleshoot Identity and Access Issues * Troubleshoot Attacks * Troubleshoot Other Security Issues ADDITIONAL COURSE DETAILS: Nexus Humans CompTIA Cloud Plus Certification (Exam CV0-003) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Cloud Plus Certification (Exam CV0-003) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The course covers research design principles and all main quantitative evaluation methods: randomised experiments, instrumental variables, sharp and fuzzy regression discontinuity designs, regression methods, matching methods and longitudinal methods (before-after, difference-in-differences and synthetic controls).

Duration 0.75 Days 4.5 CPD hours This course is intended for Making Microsoft Word documents accessible. Overview Please refer to Overview. During this course students will interact with a variety of Word documents and review components that would render the document inaccessible. Students will enable the Accessibility Checker and the Speak feature and progress through the processes and procedures to meet the AODA mandate. Students will ultimately create an accessible set of styles and use those styles within the document. ADDING THE ACCESSIBILITY CHECKER AND THE SPEAK FEATURE * Discussions will follow as to the limitations of the checker * When the checker won?t run * DOCUMENT METADATA * Students will review where and why to add metadata to a Word Document * Setting the application language and setting the document language * Setting the document title * Adding the Author and subject metadata fields CREATING ACCESSIBLE PARAGRAPHS AND COLUMNS * Students will see the perils of incorrect use of hard returns and text boxes within a document * Exercises will have students work with paragraph formatting and column formatting for accessibility CREATING ACCESSIBLE TABLES * Students will interact with tables that are poorly designed and restricted them to still maintain content but that are now accessible * Discussions will surround, changes to how tables are handled when sending to PDF ACCESSIBLE IMAGERY * Students will discuss the need to images with a document * The Alternate text feature will be used and the rationale for adding specific types of descriptions * Students will see and understand the rationale for ?in-line- imagery STYLES FOR NAVIGATION * Students will use and modify the built-in styles feature of Microsoft Word and create a table of contents * Students will see with the use of the navigation pane, how styles impact accessibility * Students will also understand the importance of proper styles nesting HEADERS, FOOTERS AND FOOTNOTES * Students will discuss and then implement accessible headers and footers * Students will discuss footnotes and alternative methods to provide footnotes VERIFYING READING ORDER * Students will ?listen? to their documents using the Speak feature * Students will enable the selection pane as an accessibility tools and discuss its limitations CREATING AN ACCESSIBLE STYLE TEMPLATE * Students will create several accessible styles including headings and paragraphs * Students will save the style within a template ADDITIONAL COURSE DETAILS: Nexus Humans Accessible Documents training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accessible Documents course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course will prepare participants to take the FC0-U61 exam to obtain the IT Fundamentals+ certification and help participants learn some of the basic principles and techniques of providing PC, mobile, applications, and network support. Overview On course completion, participants will be able to: - Set up a computer workstation and use basic software applications. - Explain the functions and types of devices used within a computer system. - Apply basic computer maintenance and support principles. - Describe some principles of software and database development. - Configure computers and mobile devices to connect to home networks and to the Internet. - Identify security issues affecting the use of computers and networks. This course will prepare participants to take the FC0-U61 exam to obtain the IT Fundamentals+ certification and help participants learn some of the basic principles and techniques of providing PC, mobile, applications, and network support. 1 - IDENTIFYING COMPUTER HARDWARE * Identify Types of Computing Devices * Identify Internal Computer Components * Common Computer Connector Types * Identify Common Peripheral Devices 2 - IDENTIFYING COMPUTER SOFTWARE * Compare Functions and Features of Common Operating Systems * Identify Application Software 3 - SETTING UP A BASIC WORKSTATION * Connect Hardware * Install and Configure Operating Systems * Install and Configure Applications * Configure Accessibility Options 4 - CONFIGURING NETWORK ACCESS * Network Connection Types * Install and Configure a SOHO Router * Network and Alternative Technologies * Sharing and Storage Methods 5 - WORKING WITH FILES, FOLDERS, AND APPLICATIONS * Create Files * Navigate a File Structure * Manage Files and Folders * Compress and Extract Files * Create Screen Captures 6 - CONFIGURING AND USING WIRELESS DEVICES * Configuring Wireless Devices * Use Wireless Devices 7 - SECURING COMPUTING DEVICES * Identify Security Threats * Apply Security Best Practices * Perform Secure Web Browsing 8 - SUPPORTING COMPUTERS AND USERS * Environmental and Safety Concepts * Back Up and Restore Data * Manage Software * Implement Basic Support Measures ADDITIONAL COURSE DETAILS: Nexus Humans CompTIA IT Fundamentals Plus Certification (ITF Plus) (Exam FCO-U61) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA IT Fundamentals Plus Certification (ITF Plus) (Exam FCO-U61) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for While no prior programming or web development experience is required, target students should have good foundational computer skills. Overview Set up the tools and resources you need to perform Web Development. Create web pages in HTML, constructing valid, well-formed elements, including navigation links, sections, titles, and semantic markup. Enhance HTML content with tables, images, movies, and audio. Apply styles to HTML elements using CSS. Use CSS to format the edges, size, position, and layering of HTML elements. Apply complex style rules using advanced CSS selectors, including pseudo-class selectors, structural selectors, and pseudo-element selectors. Create complex layouts using CSS newspaper style columns, grid layouts, and flexible box layouts. Improve the quality of web content, including adaptability (different displays and devices), searchability, usability, and accessibility. Submit data through URL query strings and web forms for processing by a web application server. Write JavaScript code to make web pages more interactive, perform data processing tasks directly in the browser, and manipulate items in the current web page. Write JavaScript code to iterate through collections of elements in a page to get and set their attributes and add event listener code. Use third-party libraries and frameworks for web front-end development. Modern organizations depend heavily on the web to perform core business operations such as marketing, advertising, and selling products, providing services, and communicating with customers, partner organizations, and employees. Whatever you're creating on the web, HTML, CSS, and JavaScript? likely play an important role. These three languages provide the core toolkit for anyone looking to perform web development work. This course covers the fundamentals of web development using these three languages. Prerequisites This course assumes that students have strong experience working with computers. Previous experience programming in other languages is helpful, but not required for students to benefit from this course. LESSON 1: SETTING UP YOUR WEB DEVELOPMENT ENVIRONMENT * Topic A: Prepare Your Web Platform * Topic B: Prepare Your Web Development Tools and Processes * Topic C: Monitor the Web Request-Response Cycle LESSON 2: CREATING WEB CONTENT IN HTML * Topic A: Create a Basic Web Page * Topic B: Provide Navigation Links Between Web Pages * Topic C: Improve Web Page Structure and Navigation LESSON 3: ADDING TABLES AND MULTIMEDIA CONTENT TO A WEB PAGE * Topic A: Create a Table * Topic B: Embed Images, Movies, and Audio in a Web Page LESSON 4: APPLYING STYLES TO WEB CONTENT * Topic A: Apply Styles to HTML * Topic B: Create a Style Sheet * Topic C: Use Web Fonts LESSON 5: CONTROLLING EDGES, SIZE, AND POSITION * Topic A: Format Element Edges and Corners * Topic B: Control an Element's Height and Width * Topic C: Control an Element's Position and Layering * Topic D: Normalize and Reset Browser CSS Defaults LESSON 6: APPLYING COMPLEX STYLE RULES * Topic A: Use Advanced Selectors * Topic B: Manage User Interface States * Topic C: Make Structure Apparent to Users * Topic D: Use CSS Pseudo-Element Selectors LESSON 7: CREATING COMPLEX LAYOUTS * Topic A: Use CSS to Create Newspaper Style Columns * Topic B: Use CSS to Create Grid Layouts * Topic C: Use CSS to Create Flexible Box Layouts LESSON 8: IMPROVING WEB CONTENT * Topic A: Adjust the Layout for a Wide Variety of Devices * Topic B: Perform Basic Search Engine Optimization * Topic C: Test Your Website LESSON 9: SUBMITTING DATA TO A WEB SERVER FOR PROCESSING * Topic A: Submit Data Through a URL * Topic B: Submit Data Through a Web Form LESSON 10: WRITING JAVASCRIPT CODE * Topic A: Add JavaScript to a Web Page * Topic B: Perform Operations on Data * Topic C: Program Repetitive Tasks * Topic D: Manipulate DOM Objects LESSON 11: ENUMERATING AND PROCESSING COLLECTIONS OF ELEMENTS * Topic A: Enumerate Elements * Topic B: Attach Events Through Code LESSON 12: USING THIRD-PARTY LIBRARIES AND FRAMEWORKS * Topic A: Use a Third-Party JavaScript Library * Topic B: Create a Web Page Based on a Third-Party Framework ADDITIONAL COURSE DETAILS: Nexus Humans Web Development with HTML5, CSS, and JavaScript (v1.0) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Web Development with HTML5, CSS, and JavaScript (v1.0) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

OVERVIEW Prerequisites—DIAD training or equivalent working experience This one-day course will cover Power BI report layouts and structure the agile process to creating Power BI data visualizations. It will help attendees to understand the art behind visualizations, the implications behind choosing the right charts, the impact of color, shape, and size, and finally the use of Power BI custom visuals. The course includes various design patterns of dashboards and reports, as well as best practices for authoring great reports and dashboards for business users. The course content is managed by the Power BI engineering team at Microsoft. There is no exam associated with the course. COURSE BENEFITS: * Understand the need for storytelling with data * Understand the agile process to creating Power BI data visualizations * Understand the art behind visualizations * Gain familiarity with Power BI report layouts and structure * Understand implications behind choosing the right charts * Gain familiarity with using Power BI custom visuals WHO IS THE COURSE FOR? * Power BI report developers who wish to improve the aesthetic quality of their reports * Power BI and other BI practitioners who would like to understand more about the theory of data visualization * BI practitioners who wish to create reports that communicate the meaning behind the data more clearly * Power BI users who would like to explore the types of chart and visual available that answer different types of business question COURSE OUTLINE Module 1 What Is Storytelling With Data? * Volume, Velocity and Variety * The importance of business questions * What is a story in this context? Module 2 The Science Behind Data Visualization * Basic problems to avoid * Memory and visualization * Ways to spark iconic, short-term and long-term memory Module 3 The Process Behind Data Visualization * Using an agile approach to report development * Data structure and data grain * Converting the story to a data model Module 4 Dashboards And Reports * Terminology and definitions * Dashboard layout and structure * Report layout and structure * Storyboarding * Drill-through, bookmarks, toggles and tooltips Module 5 Chart Selection * Charts for comparison * Time series * Proportions * Constructing effective tables, cards and slicers * Scatterplots Module 6 Accessibility And Custom Visuals * Report accessibility checklists * Custom visuals * Creating a custom R visual * Charticulator Module 7 Publishing And Formatting * Colour schemes * Making a Power BI theme * Use of fonts, icons and symbols * Sizing dashboard and report tiles * Sparklines, hyperlinks and images Module 8 Report Authoring - Best Practices * Design thought process * The audience * Defining the platform environment * The user experience * Visualization * Implementation and testing * Optimization Module 9 Dashboard And Goals Design * Tips and tricks * Best practices for dashboard design * Tracking business metrics with goals

LTE OPTIMIZATION TRAINING COURSE DESCRIPTION This course gives delegates an understanding of the Key Performance Indicators used within the 3G LTE (4G) network environment. We investigate the 3GPP standards for KPIs (including TR 32.814, TS 32.410 & TS 32.455) these cover GERAN, UMTS & LTE environments. The course details the optimisation procedures and the use of Self optimisation, Selforganising & Self-healing equipment now being deployed across all releases of mobile networks. WHAT WILL YOU LEARN * Explain the RF optimisation flowchart. * Describe the importance of Reference Signal Received Power (RSRP). * List many of the 3GPP recommended KPIs. * Describe the concept of APN AMBR and UE AMBR within LTE. * Describe the use of planning and optimisation computer tools. LTE OPTIMIZATION TRAINING COURSE DETAILS * Who will benefit: Anyone working with LTE. * Prerequisites: Essential LTE * Duration 2 days LTE OPTIMIZATION TRAINING COURSE CONTENTS * Introduction to the cellular environment The architecture, 2G (GSM), GPRS/EDGE, The NGMN (Next Generation Mobile Network), media gateway controller, 3GPP Rel99 the 3G introduction, HSPA deployments, 3G LTE (4G). * Cellular network procedures GSM/GPRS call setup, GPRS data call setup, 3G UMTS data call setup, Data call (Voice over LTE) in LTE (using IMS), Circuit Switched Fall Back (CSFB) in LTE, IP packet session in LTE. * Introduction to the standards The 3GPP specifications body, The numbering structure for KPIs, 2G KPIs, 3G/UMTS KPIs, 3G LTE KPIs, IMS KPIs. * Introduction to the KPI definitions KPI definitions, accessibility KPIs, retainability KPIs, mobility KPIs, utilisation KPIs. * In-depth overview of the air Interfaces GSM/GPRS FDMA & TDMA solution, 3G UMTS WCDMA solution, HSPA+ sharing spare power (Codes), The 3G LTE uplink & downlink interface explained, Initial attach procedures explained. * Problem analysis Reference Signal Received Power (RSRP), Signal to Interference Noise Ratio (SINR), handover success rates, power adjustments, classification of coverage problems, weak coverage & coverage holes, lack of dominant cells, cross coverage, improper tilt settings, uplink/downlink imbalance, signal quality, Azimuths & tilts to reduce interference, Handover failure due to interference, Service drop causes. * Mobile RF performance in 2G/3G Performance counters, KPIs, testing & measurement, Drive testing and survey, Data collection and post processing of data, LTE service optimization, bandwidth, poor coverage, Quality, optimization process, KPI optimization, Root Cause Analysis (RCA) applied to RF issues, optimization tools and software. * Advanced LTE network planning & optimization LTE UE measurements (RSRP/RSRQ), LTE capacity planning, RF configuration parameters, LTE cell selection/reselection planning, LTE radio network KPIs, LTE user-centric KPIs, LTE network performance KPIs, LTE system utilization KPIs, LTE RF channel performance predictions, LTE channel information processing, LTE channel multiplexing, Physical layer and structure, MIMO in LTE, LTE resource plan LTE and Self-Organizing Networks (SON). * Radio network optimization work flow Work flow, the existing network, Optimization team establishment and cluster division, Single site verification, Alarm check, Cell state check, Radio parameters check, Site verification, Statistics analysis, Coverage problem analysis. * Mobile internet and QoS issues Cellular QoS reference models. How QoS impact on KPIs and measurements, Introduction to mobile internet, The concept of shared access technologies, Support for QoS in the WCDMA environment, The PDP context model, Supporting end-to-end QoS, EPS bearer concepts, Default EPS bearer, Dedicated EPS bearer, APN-AMBR, UE-AMBR.