Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’
Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all. Who are you training? Culture and its impact on learning Breaking down cultural learning barriers Intercultural communication Cultural competency and its importance in the training room Training techniques for the diverse classroom Effective questioning and concept checking Having a global mindset
TOPOGRAPHICAL MAP ROUTE PLANNING TRAINING You will use the appropriate software to learn how to plan map routes. We will train you on the routes that you will most likely be tested on in your assessment. Most of our training is provided one to one, so as to give you our undivided attention and prepare you to the best of your ability, thereby giving you the best chance of passing this test. TOPOGRAPHICAL MOCK TEST We will provide you with topographical multiple choice questions mock test based on the actual test questions, to best prepare you. You will use the actual ’Master Atlas of Greater London’ which TfL uses in their test, to best prepare you to answers the multiple choice questions.