IT Support Technician

Description

***From Tech Novice to IT Hero: Your Journey to IT Support Mastery***

Did you know that the global IT support technician workforce is projected to grow by 11% by 2030? This rising demand highlights the crucial role IT Support Technicians play in keeping businesses and organizations running smoothly. This comprehensive IT Support Technician course equips you with the theoretical knowledge and understanding to excel in this IT Support Technician dynamic field.

Our CPD-accredited IT Support Technician course is designed to provide a wide-ranging understanding of the essential theoretical concepts required in this field. From understanding how people use computers to managing files and mitigating IT security threats, this IT Support Technician course covers everything you need to know to become an effective IT Support Technician.

Learning Outcomes

By the end of this IT Support Technician course, you will be able to:

Why would you choose the IT Support Technician course from Compliance Central:

This IT Support Technician course is designed to provide a comprehensive and theoretical foundation for a successful career in IT support.

Module 01: How People Use Computers

This module delves into the basic principles of human-computer interaction, exploring how users interact with different types of computers. You will gain a thorough understanding of user behavior and preferences, which is essential for any IT Support Technician.

Module 02: System Hardware

Understanding the components of computer hardware is vital. This module covers the various parts of a computer system, including the motherboard, CPU, RAM, and other critical components, providing the foundational knowledge every IT Support Technician needs.

Module 03: Device Ports and Peripherals

Learn about the different types of ports and peripherals used with computers, including printers, scanners, and external storage devices.

Module 04: Data Storage and Sharing

Data management is a key skill for any IT Support Technician. This module covers various data storage methods, including hard drives, SSDs, and cloud storage. You will also learn best practices for data sharing and management.

Module 05: Understanding Operating Systems

Gain a solid theoretical understanding of operating systems, such as Windows and macOS, covering core functionalities, user interfaces, and file management techniques.

Module 06: Setting Up and Configuring a PC

Learn the steps involved in setting up and configuring a personal computer. This module covers installation processes, system configuration, and optimization techniques, which are essential skills for an IT Support Technician.

Module 07: Setting Up and Configuring a Mobile Device

Learn about the theoretical foundations of mobile device setup and configuration, covering different operating systems and security considerations.

Module 08: Managing Files

Master essential file management techniques in this module. You'll learn how to create, organize, search for, and manipulate files and folders on various operating systems.

Module 09: Using and Managing Application Software

Explore the theoretical aspects of using and managing application software. This module covers software installation, configuration, and troubleshooting techniques.

Module 10: Configuring Network and Internet Connectivity

Gain a theoretical understanding of network configurations, including network types, internet connectivity, and network devices like routers and switches.

Module 11: IT Security Threat Mitigation

Understanding IT security is crucial for an IT Support Technician. This module covers common security threats, how to identify them, and best practices for mitigation.

Module 12: Computer Maintenance and Management

Discover preventative maintenance practices to ensure the optimal performance and stability of computer systems.

Module 13: IT Troubleshooting

Learn systematic troubleshooting methodologies to identify and resolve user issues related to hardware, software, and network connectivity.

Module 14: Understanding Databases

This module provides a theoretical introduction to databases, exploring their functionalities and how they are used to store and manage data.

Module 15: Developing and Implementing Software

Gain a basic theoretical understanding of the software development process, including different programming languages and software implementation strategies.

10 CPD hours / points Accredited by CPD Quality Standards

This IT Support Technician course is ideal for:

There are no specific prerequisites for this IT Support Technician course. However, a basic understanding of computers and a willingness to learn are beneficial.

An IT Support Technician course can open doors to various exciting career paths in the IT field.

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited PDF Certificate

CPD Accredited Hard Copy Certificate

Hard copy certificate - £10.79

CPD Accredited Hard Copy Certificate

Delivery Charge:

Inside the UK: Free

Outside of the UK: £9.99 each