Description

The demand for Customer Retention Specialists is on the rise, driven by the need to improve customer loyalty and reduce churn. Recent statistics indicate a 20% increase in job postings for Customer Retention Specialists in the past year. These professionals can expect to earn an average salary ranging from £25,000 to £35,000 per year, with the potential for higher earnings based on experience and industry. Their role in preserving valuable customer relationships makes them valuable assets to businesses seeking long-term success.

Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills.

The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service.

Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand.

Why would you choose the Customer Service course from Compliance Central:

Lifetime access to Customer Service course materials

Full tutor support is available from Monday to Friday with the Customer Service course

Learn Customer Service skills at your own pace from the comfort of your home

Gain a complete understanding of Customer Service course

Accessible, informative Customer Service learning modules designed by expert instructors

Get 24/7 help or advice from our email and live chat teams with the Customer Service

Study Customer Service in your own time through your computer, tablet or mobile device

A 100% learning satisfaction guarantee with your Customer Service Course

Customer Service: Customer Retention Specialist Training

Curriculum Breakdown of the Customer Service Course

Transform your career with the Customer Retention Specialist Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Customer Retention Specialist Bundle now and take the first step towards a successful and fulfilling career!

Course Outline:

WHY Customer Service Is CRITICAL To Your Business!

Good Isn't Good Enough!

We Are ALL in the 'Helping Field'

Providing 'Concierge' Level Of Service

The 5 Tenets Of TQM

How To Boost Customer Satisfaction

How To Avoid The 10 Deadly Sins Of Customer Service!

More Money $$$ - Through Customer Retention

How Much Is A Customer Worth?

Do You Understand Your Customer?

Dealing With Difficult Customers

'LEAP' Into Customer Service!

Exceptional Phone Service

WHY Customers Buy From YOU!

BONUS LECTURE!!! FINAL TIPS!!!

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work.

Requirements

To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection.

Career path

Customer Service Representative: £18,000 to £25,000 per year

Call Center Supervisor: £22,000 to £30,000 per year

Customer Success Manager: £30,000 to £45,000 per year

Customer Experience Specialist: £25,000 to £35,000 per year

Client Relations Manager: £35,000 to £50,000 per year

Customer Service Team Leader: £25,000 to £40,000 per year

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hardcopy Certificate

Hard copy certificate - £10.79

CPD Accredited Hardcopy Certificate
Delivery Charge:

Inside the UK: Free

Outside of the UK: £9.99 each

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Customer Service: Customer Retention Specialist Training

By Compliance Central

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