Product Knowledge: Building Credibility

Description

Credibility is the ability to inspire belief. The two dimensions of credibility are trustworthiness and expertise. Understand the steps for building credibility that include planning, training, listening, trusting others, building democracy, and building community. Implement the disciplines of credibility to increase credibility.

Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility, Identify top four qualities expected of leaders

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams