Problem Solving: Defining Problems Accurately

Description

Problem definitions provide a target boundary, description, and measure of success. To accurately define a problem, use techniques such as data collection, symptom analysis, brainstorming, key-word analysis, force-field analysis, writing it down, and writing a conflict definition. Discover why most problems exist and how to solve the root cause of a problem. Understand the difference between being at cause or at affect and how you can be in control.

Explain the importance of accurate problem definition, Implement nine ways to accurately define problems, Analyze and identify root causes

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams