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£34.95
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On-Demand course
10 minutes
All levels
Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service.
Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams