Authentic Listening: Introduction

Description

Understand why concentration, curiosity and clarity is so important in communication. Understand the many pitfalls and benefits to listening. The bottom line is that it builds effective relationships-the heart of earning and keeping customers. Use listening to increase understanding in any situation you experience.

The following are some of the key outcomes in this course:
Assess your listening skills
Test your listening and interpretations skills
Describe the benefits of effective listening

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams