Authentic Listening: Gaining Clarity

Description

Understand the difference between direct and indirect communication. We communicate at our best when balancing directness with indirectness, being frank and diplomatic. Understand how to ask clarification questions to increase clarity and using the correct language with your customer.

Explain the difference between direct and indirect communication, Apply six tips for increasing listening clarity, Communicate in your customer's "language"

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams