Bay Tree Veterinary Centre Ltd

I am so picky as to who can care for my 3 dogs. I trust BayTree implicitly. They are not money driven, they genuinely care about the animal and the owner. Such kind, caring and patient staff. Always available to answer any of my (sometimes daft) questions! My 3 dogs love BayTree! The vets and nurses give the best care. Very professional but also its like your pet is part of their baytree family! Receptionists are some of the nicest people around and always strive to bend over backwards for yo...

I cannot recommend Bay Tree Vets enough. I have a recuse 9 year old lurcher whose teeth were not in the best condition. After having an extremely bad encounter with another vets, Bay Tree have been fantastic. The receptionist are extremely warm and welcoming, I spoke to them and explained the situation with the other vets and expressed I was extremely nervous and worried about my old boy going through another round anaesthetic as he didn’t react well to it last time. The receptionist immediat...

DISGUSTED! Took my cat in as an emergency but the vet couldn't find anything wrong with her. She wasn't breathing properly but they told me it was probably stress and the heat. Without going into all the [horrendous] detail, my 11 year old cat died in extremely distressing and traumatic circumstances in my arms that same [Friday] evening. I WOULD NEVER RECOMMEND THESE PEOPLE! I concur with what others have said about this vets focus on money too. The 2 receptionists, TRACEY and KAREN are th...

I have always received excellent service over the years and the staff are always pleasant but I have now been put in a worrying situation as one of my dogs is on life long medication so I pay for a prescription and source on line. I went to get my repeat prescription on Wednesday and they said it would take 24 hours to process and they would ring me. I rang yesterday (Thursday) and not ready and they would ring me. Now Good Friday and they are closed. This means if I get it Saturday I can't s...

We have had a pack of dogs for over 20 years and moved our current 4 dogs over to Bay Tree about 5 years ago and I am very impressed with the standard of care from the previous owners and the new ones. Throughout lockdown they have adapted their service to keep staff and customers safe and I feel like they value our custom. All of the vets, nurses and reception staff are kind and empathetic - especially Tracy - who is always so lovely and knows all of my animals names without having to look t...