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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now

Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that!

Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support.

Learning Outcome of Service Helpdesk & Technical Support:

Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues.

Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers.

Active listening: Learn how to listen actively and respond appropriately to customer needs.

Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues.

Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment.

Customer relationship management: Learn how to build and maintain strong customer relationships over time.

Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications.

This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses:

Course 01: Service Helpdesk & Technical Support Course

Course 02: IT Support Technician Training

Course 03: Email Writing Training

Course 04: Workplace Safety

Course 05: Dealing With Difficult People Training Course

Course 06: Document Control

Course 07: GDPR

Course 08: Level 2 Microsoft Office Essentials

Course 09: Minute Taking Essentials Level 2

Course 10: Workplace Confidentiality

Course 11: Customer Relationship Management

Service Helpdesk & Technical Support Skills

Curriculum of Service Helpdesk & Technical Support Skills Bundle

Course 01: Service Helpdesk & Technical Support Course

Module 01: Managing Interoffice Calls and Voicemail

Module 02: Aspects of Phone Etiquette

Module 03: Business Telephone Skills

Module 04: Building Rapport Over the Phone

Module 05: Inbound and Outbound Calls

module 06: Active Listening and Managing Tough Callers

Module 07: Mail Services and Shipping

Module 08: Intra Organisation Dealings

Module 09: Problem Solving over the Phone

Module 10: Record Keeping and Filing Systems

Module 11: Business Writing Skills

Module 12: Organisational Skills

Module 13: Communication Skills

Module 14: Customer Relationship Management

Module 15: Effective Planning and Scheduling

Module 16: Invoicing/Petty Cash

How will I get my Certificate?

After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

PDF Certificates: Free (Previously it was £10*11= £110)

Hard Copy Certificates: Free (Previously it was £20*11= £220)

So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career!

CPD

140 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Service Helpdesk & Technical Support Skills

Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle.

Requirements

Service Helpdesk & Technical Support Skills

Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices.

Career path

Service Helpdesk & Technical Support Skills

Having these various expertise will increase the value in your CV and open you up to multiple job sectors.

Certificates

Certificate of completion

Digital certificate - Included

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Service Helpdesk & Technical Support

By Apex Learning

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