Dealing With Difficult People

Description

Give a compliment to your career and take it to the next level. This Dealing With Difficult People will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Dealing With Difficult People will help you keep ahead of the pack.

The Dealing With Difficult People incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Dealing With Difficult People will add extra value to your resume to stand out to potential employers.

Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Dealing With Difficult People, you can equip yourself with the essentials to keep you afloat into the competition.

Along with this Dealing With Difficult People course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.

This Dealing With Difficult People Bundle Consists of the following Premium courses:

• Course 01: Dealing With Difficult People Training Course
• Course 02: Workplace Confidentiality
  
• Course 03: Leadership & Management Diploma
• Course 04: Anger Management
• Course 05: People Management Skills Level 3
• Course 06: Emotional Intelligence and Human Behaviour
• Course 07: Conflict Management
  
• Course 08: Motivation Skills
• Course 09: Level 2 Mindfulness for Wellbeing
• Course 10: Stress Management Training
• Course 11: Effective Communication Skills Diploma

So, enrol now to advance your career!

Benefits you'll get choosing Apex Learning:

• One payment, but lifetime access to 11 CPD courses
• Certificate, student ID for the title course included in a one-time fee
• Full tutor support available from Monday to Friday
• Free up your time - don't waste time and money travelling for classes
• Accessible, informative modules taught by expert instructors
• Get 24/7 help or advice from our email and live chat teams
• Learn at your ease - anytime, from anywhere
• Study the course from your computer, tablet or mobile device
• CPD accredited course - improve the chance of gaining professional skills

How will I get my Certificate?

After completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

• PDF Certificate: Free (Previously it was £10 * 11 = £110)
• Hard Copy Certificate: Free (For The Title Course)

If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10!

P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge.

Curriculum of Bundle

Course 01: Dealing With Difficult People Training Course

• Module 01: Difficult Promo
• Module 02: Fundamentals
• Module 03: Foundational Tips and Tools
• Module 04: Difficult People - Relationships
• Module 05: Difficult People - Solutions
• Module 06: Problem - Solving
• Module 07: Final Notes and Tips
• Module 08: Bonus Video - dealing With Emotions & Anger

Course 02: Workplace Confidentiality

• Module 01: Introduction to workplace confidentiality
• Module 02: Business Etiquettes and Types of Confidentiality
• Module 03: The Importance of Confidentiality
• Module 04: Confidentiality with Co-workers
• Module 05: Preventing Confidentiality Breach
• Module 06: How Employers Can Protect Confidential Information

Course 03: Preventing Workplace Violence and Harassment Level 3

• Workplace Management: Violence
• Workplace Management: Harassment

Course 04: Anger Management

• Video 1
• Video 2
• Video 3 content 1 part A
• Video 4 content 1 part B
• Video 5 content 1 part C and content 2
• Video 6 content 3
• Video 7 content 4
• Video 8 content 5
• Video 9

Course 05: People Management Skills Level 3

• Introduction to Human Resources
• Employee Recruitment and Selection Procedure
• Employee Training and Development Process
• Performance Appraisal Management
• Employee Relations
• Motivation and Counselling
• Ensuring Health and Safety at the Workplace
• Employee Termination
• Employer Records and Statistics
• Essential UK Employment Law

Course 06: Emotional Intelligence and Human Behaviour

• Module 01: Human Behaviour and Basic Psychological Process
• Module 02: Evolutionary Perspective of Human Behaviour
• Module 03: Human Intelligence
• Module 04: Intelligence Test and Variations in Intelligence
• Module 05: Learning and Conditioning
• Module 06: Language and Communication
• Module 07: Introduction to Emotion
• Module 08: Emotion Influences Cognition
• Module 09: Stress, Anger and Conflict
• Module 10: Emotional Intelligence
• Module 11: Self-Leadership
• Module 12: Neuro-Linguistic Programming (NLP)

Course 07: Conflict Management

• Unit 01: Introduction
• Unit 02: Understand the Keys to Conflict
• Unit 03: How Misunderstandings Arise and the Solution
• Unit 04: Personality Types in Conflict
• Unit 05: Escalation of Conflict
• Unit 06: De-escalating Conflict
• Unit 07: Closing Section

Course 08: Motivation Skills

• Introduction
• Motivational Skills
• Motivational Strategies
• Conclusion

Course 09: Level 2 Mindfulness for Wellbeing

• Introduction & First Concepts
• Understanding & Beating Anxiety
• More Anti-Anxiety Skills & Concepts
• Conclusion

Course 10: Stress Management Training

• Beginning Concepts
• Specific Stress Management Techniques
• MORE Stress Reduction Strategies
• Still MORE Stress Reduction Techniques - Part 1
• Still MORE Stress Reduction Techniques - Part 2
• Still MORE Stress Reduction Techniques - Part 3
• BONUS Video & Wrap Up!
• Special LIVE Bonus Video!

Course 11: Effective Communication Skills Diploma

• Module 01: Business Communication
• Module 02: Verbal and Non-verbal Communication
• Module 03: Written Communication
• Module 04: Electronic Communication
• Module 05: Communicating with Graphic
• Module 06: Effectively Working for Your Boss

CPD

Who is this course for?

Requirements

Career path

Certificates