Dealing with Conflict at Work

Description

This comprehensive course on Dealing with Conflict at Work will deepen your understanding on this topic.

After successful completion of this course you can acquire the required skills in this sector. This Dealing with Conflict at Work comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.

So enrol in this course today to fast-track your career ladder.

You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.

There is no experience or previous qualifications required for enrolment on this Dealing with Conflict at Work. It is available to all students, of all academic backgrounds.

Our Dealing with Conflict at Work is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-

And much more!

8 sections • 23 lectures • 01:26:00 total length

•Welcome to the Course: 00:03:00

•What are Conflict and Conflict Management?: 00:03:00

•The Rational and Irrational Sources of Conflict: 00:03:00

•The Effects of Respect on Conflict: 00:04:00

•How to Use Respect to Help Resolve Conflict: 00:05:00

•How Communication Works: 00:05:00

•How we listen: The Four Listening Levels: 00:05:00

•How to Listen Well: 00:04:00

•How Personality Types Conflict: 00:02:00

•How Specific Personalities Clash at Work: 00:04:00

•How to Avoid Personality Clash: 00:02:00

•Resistance: It's Not Conflict yet.: 00:02:00

•The Onion Model of Resistance: 00:07:00

•The Signs of Conflict Escalation: 00:03:00

•The Strategies for Handling Conflict: 00:06:00

•Conflict De-escalation Process: 00:03:00

•Conflict Handling Modes - The Thomas-Kilmann Model: 00:02:00

•The Five Thomas-Kilmann Modes: 00:06:00

•Getting Help from a Third Party: 00:05:00

•How to Recover from a Broken (Professional) Relationship: 00:05:00

•Good Conflict and Bad Conflict: 00:04:00

•The Secret to Avoiding Conflict: 00:03:00

•Assignment - Dealing with Conflict at Work: 00:00:00