Description

Ever feel stuck in a rut? Like you're constantly saying, "one day," but never quite get there? We've all been there! That's why we created different online courses. Forget dry lectures and overwhelming textbooks. Our courses are like having a personal mentor in your pocket, guiding you with clear, bite-sized lessons that fit perfectly into your crazy schedule.

Imagine crushing your work goals, finally starting that dream side hustle, or unlocking a hidden talent while learning at your own pace. That's the power you get with our courses! They're packed with actionable steps and real-world examples, so you see progress fast. No more wondering, "What if?" – it's time to say, "Let's do this!"

Here's the best part: You can learn from anywhere, on your commute, during your lunch break, or while chilling in your PJs. We make learning convenient and fun because who says education can't be fabulous?

Courses are included in this Bundle?

Course 01: Concierge

Course 02: Hotel Management Level 3

Course 03: Level 3 Hospitality Management Course

Course 04: Email Writing Training

Course 05: Customer Relationship Management

Course 06: Phone-Based Customer Service

Course 07: The Formula to Talk with Strangers

Course 08: Workplace Confidentiality

Course 09: Public Speaking and Presentation Skill Course

Course 10: Personal Hygiene

Course 11: Time Management

What will you learn from this Concierge bundle

Discover the types of services and the necessary skills for any concierge.

Deeply understand the work environment and etiquette.

Learn the process of selection, development, training and recruitment in the hospitality industry as a Concierge.

Know how to maintain the quality of food and beverage and service in the hospitality industry as a Concierge.

Develop skills to write effective emails for business Concierge purposes.

Handle complaints and stress and maintain good communication with clients to gain utmost customer satisfaction.

Deep dive into the methods of Phone-Based Customer Service

Improve your overall presentation when interacting with clients by maintaining proper hygiene.

Curriculum

Course 01: Concierge

Understanding the Service

Types of Concierge Services

Necessary Skills for Any Concierge

Principles for a Concierge Service Business

Delivering Customer Service

Work Environment and Etiquettes

Emergency Measures for a Hotel Concierge

How will I get my Certificate?

After successfully completing the Concierge course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

PDF Certificate: Free (Previously, it was £6*11 = £66)

Hard Copy Certificate: Free (For The Title Course: Previously it was £10)

CPD

110 CPD hours/points Accredited by CPD Quality Standards

Who is this course for?

Anyone from any background can enrol in this bundle.

Requirements

This course has been designed to be fully compatible with tablets and smartphones.

Career path

Hotel Concierge - £18-25k/year.

Corporate Concierge - £25-35k/year.

Residential Concierge - £20-25k/year.

Airline Concierge - £18-25k/year.

Personal Concierge - £18-25k/year.

Luxury Retail Concierge - £20-25k/year.

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

You will get the Hard Copy certificate for the title course (Concierge) absolutely Free! Other Hard Copy certificates are available for £10 each.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Course Images

Concierge Training - CPD Certified

By Apex Learning

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