Service Helpdesk & Technical Support

Description

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!

Are you looking to improve your current abilities or make a career move? Our unique Service Helpdesk & Technical Support course might help you get there! Expand your expertise with high-quality training - study the Service Helpdesk & Technical Support course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Service Helpdesk & Technical Support online training course.

This Diploma in Service Helpdesk & Technical Support at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever!

The Service Helpdesk & Technical Support course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Service Helpdesk & Technical Support course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course.

This Service Helpdesk & Technical Support training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence!

Why Prefer This Service Helpdesk & Technical Support Course?

Take a step toward a brighter future!

*** Course Curriculum ***

Here is the curriculum breakdown of the Service Helpdesk & Technical Support course:

Module 01: Managing Interoffice Calls and Voicemail
Module 02: Aspects of Phone Etiquette
Module 03: Business Telephone Skills
Module 04: Building Rapport Over the Phone
Module 05: Inbound and Outbound Calls
Module 06: Active Listening and Managing Tough Callers
Module 07: Mail Services and Shipping
Module 08: Intra Organisation Dealings
Module 09: Problem Solving over the Phone
Module 10: Record Keeping and Filing Systems
Module 11: Business Writing Skills
Module 12: Organisational Skills
Module 13: Communication Skills
Module 14: Customer Relationship Management
Module 15: Effective Planning and Scheduling
Module 16: Invoicing/Petty Cash

Assessment Process

You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment.

After passing the Diploma in Service Helpdesk & Technical Support at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme.

150 CPD hours / points Accredited by CPD Quality Standards

Anyone interested in learning more about the topic is advised to take this Service Helpdesk & Technical Support course. This course is open to everybody.

Service Helpdesk & Technical Support

You will not need any prior background or expertise to enrol in this course.

After completing this course, you are ready to start your career or begin the next phase of your career.

Certificate of completion

Digital certificate - £10

Diploma in Service Helpdesk & Technical Support at QLS Level 5

Hard copy certificate - £119

Show off Your New Skills with a Certificate of Completion

After successfully completing the Diploma in Service Helpdesk & Technical Support at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -

Certificate Accredited by CPDQS