Booking options
£15
£15
On-Demand course
All levels
If you've ever considered working as a Telephone Support Officer but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Telephone Support Officer course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.
The Telephone Support Officer course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Telephone Support Officer. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Telephone Support Officer course, you will get a widely respected accreditation and a deeper knowledge of the topic.
Key Benefits
Accredited by CPD
Instant e-certificate
Fully online, interactive course
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Curriculum
Module 01: Introduction to Customer Service
Module 02: What's Different about Good Customer Service?
Module 03: Customer Service Communication Strategies
Module 04: Establishing Your Attitude
Module 05: Identifying and Addressing Customer Needs
Module 06: In-Person Customer Service
Module 07: Providing Electronic Customer Service
Module 08: Aspects of Phone Etiquette
Module 09: Building Rapport Over the Phone
Module 10: Inbound and Outbound Calls
Module 11: Active Listening and Managing Tough Callers
Module 12: Managing Interoffice Calls and Voicemail
Module 13: Problem Solving over the Phone
Module 14: Intra Organisation Dealings
Module 15: Measuring Customer Service
Course Assessment
You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.
Certificate
Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
10 CPD hours / points Accredited by CPD Quality Standards
The Telephone Support Officer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.
There are no formal entry requirements for the course, with enrollment open to anyone!
Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Telephone Support Officer training.
Certificate of completion
Digital certificate - Included
Certificate of completion
Hard copy certificate - Included
About Us