Medical Secretary & Medical Terminology with Executive PA & Medical Receptionist

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Course 01: Diploma in Medical Receptionist and Secretary

Course 02: Medical Terminology

Course 03: Executive Secretary & PA Training

Course 04: Office Management and Administration

Course 05: Level 2 Customer Service

Module 1: The National Health Service

Module 2: Patient (Customer) Care

Module 3: Communication

Module 4: Law, Ethics and Medicine

Module 5: Health & Safety in a Clinical Environment

Module 6: Practical Reception Skills in General Practice

Module 7: The Hospital Service

Module 8: Private Medicine

Module 9: Forms, Fees and Finances in General Practises

Module 10: Using Information Technology

Module 11: Medical Terminology and Clinical Aspects

Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary

Module 13: Complementary Medicine

Module 01: Introduction to Medical Terminology

Module 02: Body Systems Terminology

Module 03: Medical Specialties and Procedures

Module 04: Common Medical Conditions and Diseases

Module 05: Medical Documentation and Communication

Module 06: Pharmacology

Module 07: You Have to Know Other Topics

Module 1: Personal Assistant Fundamentals

Module 2: Business Telephone Approaches

Module 3: Information regarding shipping and mail services

Module 4: An Overview of Travel Arrangements

Module 5: Outline setting up conferences and meetings

Module 6: Management of time

Module 7: Systems for Record Keeping and Filing

Module 8: Business Writing Techniques

Module 9: Communication Skills

Module 10: Customer Service

Module 11: Basics of Microsoft Office Skills

Module 01: Fundamentals of Office Administration

Module 02:Qualities of an Effective Administrator

Module 03: Information regarding shipping and mail services

Module 04: Ways to create effective plans and schedule

Module 05: Outline setting up conferences and meetings

Module 06: Business Writing Techniques

Module 07: Management of time

Module 08: An Overview of Stress Management

Module 09: Telephone Business Proficiency

Module 10: Communication Techniques

Module 11: Strategies to manage conflicts

Module 12: Business etiquette guidelines

Module 13:Basics of Microsoft Office Skills

Module 1: Introduction to Customer Service

Module 2: Understanding the Organisation

Module 3: Prepare to Deliver Excellent Customer Service

Module 4: Communication in the Customer Service Role

Module 5: Understand Customers