HR as Coach & Mediator (2 Days)

Frequently Asked Questions

• How is the course delivered?

  Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more. Online courses are delivered via Zoom.

• What is covered during the HR as Coach & Mediator programme?

  This 2-day programme consists of 5 core modular units:

  • Module 1: Shaping Conflict to Resolution
  • Module 2: Listening to Understand (Active listening and the Mediation framework)
  • Module 3: Coaching Conversations
  • Module 4: Emotional Intelligence and how we can use it in our roles
  • Module 5: Applying Positive Psychology to coach and lead our teams
• What are the objectives of the programme?

  By attending the programme, delegates will become able to:

  • Coach managers and employees to have difficult conversations thereby avoiding the need for a formal discipline and grievance process.
  • Develop a range of mediation skills to help set up and run facilitated conversations (online and face to face).
  • Use a range of active listening, refraining, negotiation and influencing skills to secure constructive and commissionaire remedies to complaints, concerns and conflicts.
  • Apply positive psychology, emotional intelligence and nudge theory to help to create and manage boundaries and set clear goals.
• What teaching and learning methods do you use?

  TCM trainers are experts at creating a safe, empowering and challenging training environment.

  This course utilises a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises, workshops and role-plays.

  All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.

• What support and aftercare do you offer?

  TCM delivers extensive support for delegates on the National Certificate in Workplace Mediation™ before, during and after the course concludes.

  • Open College Network (OCN) accreditation fees.
  • The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, documents and other resources for delegates.
  • Free copy of the Workplace Mediators Handbook™ for all delegates.
  • One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
  • Assessment costs and a personal report for each learner.
  • Free refresher training or webinar for all delegates after 3-6 months (available for up to a year after the course concludes)
  • Lifetime aftercare and support for all delegates with TCM’s unique mediator helpline – The Mediator Helpline™
• Is this course accredited by an external body?

  This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts.