Face to Face Course via Zoom - Positive & Proactive Communication for Effective Call Handling

We are delighted to share that we are now running our GP Admin Development Programmes Live Online!

If your team have had enough of pre-recorded courses then this is perfect! 

We are delivering the content online - Live! 

Teams can get involved, interact with each other, and have great discussions.

We deliver a suite of programmes to support the development pathway of GP admin staff. 

Just £79+vat pp for a half day workshop with resources.

The first in the series is:

Positive & Proactive Communication for Effective Call Handling

This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions!

We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language.

It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning.

The programme will cover the following:

• The Heart Of The Surgery
• Changes & Choices
• Patient Experience
• Effective Communication
• Managing Other’s Emotions & Challenging Patients
• Importance of Signposting
• Keeping Motivated
• Creating New Habits