Face to Face Course via Zoom - Skills for Confidently Signposting Patients

Description

We are delighted to share that we are now running our GP Admin Development Programmes Live Online!

If your team have had enough of pre-recorded courses then this is perfect! 

We are delivering the content online - Live! 

Teams can get involved, interact with each other, and have great discussions.

We deliver a suite of programmes to support their development pathway of GP admin staff. 

Just £79+vat pp for a half day workshop with resources.

The third in the series is:

Skills for Confidently Signposting Patients

This workshop will provide an opportunity to understand why and how we need to 'Frame' signpost options for patients in order to reach a positive outcome.

Each practice has their own approach and guidance to signposting. We focus on how best to present the signpost options to patients, ensuring we don't trigger any conflict by saying 'We don't have an GP appointments' and also making the signpost options sound like a Win:Win!

We add value by discussing the importance of the role your team play in Signposting - especially in the bigger picture of the NHS. We also look at how signposting effectively can benefit them, the practice, and the PCN.

It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning.

The programme will cover the following:

We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk