Face to Face Course via Zoom - Productive Conversations in Challenging Situations

We are delighted to share that we are now running our GP Admin Development Programmes Live Online!

If your team have had enough of pre-recorded courses then this is perfect! 

We are delivering the content online - Live! 

Teams can get involved, interact with each other, and have great discussions.

We deliver a suite of programmes to support their development pathway of GP admin staff. 

Just £79+vat pp for a half day workshop with resources.

The second in the series is:

Productive Conversations in Challenging Situations

This workshop will provide an opportunity to understand why patients are experiencing conflict within themselves, what the impact is on their behaviour and how we can effectively work with them to find a positive solution.

We add value by discussing the importance of the role your team play and how they can manage their own conflict when dealing with challenging situations.

This workshop is based on the Chimp Paradox theory (by Professor Stephen Peters). We use the analogy of Chimp to make it memorable and fun to learn about!

It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning.

The programme will cover the following:

• Understanding and defining conflict
• Why conflict happens
• Identifying & recognising different conflict types
• How to have more productive conversations
• Tools to help respond effectively and have problem solving conversations
• Keeping yourself 'safe', avoiding triggers and escalation
• Review, Reflect, Reset