Description

Overview

Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role.

The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions.

Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success.

Learning Outcomes:

Understand the fundamentals and importance of top-tier customer service over the phone.

Differentiate between average and excellent customer service practices.

Develop effective strategies for managing and improving customer relationships.

Cultivate superior telephone etiquette and communication techniques.

Employ strategies to establish genuine rapport during phone interactions.

Tackle challenging calls with confidence and professionalism.

Gain proficiency in evaluating and enhancing service quality through metrics.

Why buy this Telephone Customer Service Training?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this course for?

This Telephone Customer Service Training course is ideal for

Individuals aiming to enter the customer service sector.

Current customer service representatives seeking to refine their telephone interaction skills.

Managers overseeing phone-based customer service teams.

Organisations aiming to standardise their telephonic service protocols.

Entrepreneurs wanting to foster excellent customer relationships over the phone.

Prerequisites

This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

Customer Service Representative: £18,000 - £25,000 annually.

Telephone Support Specialist: £21,000 - £28,000 annually.

Call Centre Supervisor: £25,000 - £32,000 annually.

Customer Relationship Manager: £30,000 - £45,000 annually.

Customer Service Trainer: £28,000 - £35,000 annually.

Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually.

Course Curriculum

Module 1: Introduction to Customer Service
	Module 01: Introduction to Customer Service	00:23:00
Module 2: What's Different about Good Customer Service?
	Module 02: What's Different about Good Customer Service?	00:12:00
Module 3: Customer Relationship Management
	Module 03: Customer Relationship Management	00:42:00
Module 4: Customer Service Communication Strategies
	Module 04: Customer Service Communication Strategies	00:24:00
Module 5: Aspects of Phone Etiquette
	Module 05: Aspects of Phone Etiquette	00:31:00
Module 6: Building Rapport Over the Phone
	Module 06: Building Rapport Over the Phone	00:24:00
Module 7: Inbound and Outbound Calls
	Module 07: Inbound and Outbound Calls	00:16:00
Module 8: Active Listening and Managing Tough Callers
	Module 08: Active Listening and Managing Tough Callers	00:28:00
Module 9: Managing Interoffice Calls and Voicemail
	Module 09: Managing Interoffice Calls and Voicemail	00:10:00
Module 10: Problem Solving over the Phone
	Module 10: Problem Solving over the Phone	01:04:00
Module 11: Intra Organisation Dealings
	Module 11: Intra Organisation Dealings	00:35:00
Module 12: Measuring Customer Service
	Module 12: Measuring Customer Service	00:12:00
Assignment
	Assignment - Telephone Customer Service Training	00:00:00

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Telephone Customer Service Training

By Studyhub UK

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